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1 Study Guide Module 1 Introduction Flipbook PDF
1 Study Guide Module 1 Introduction
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TEAM NAVIGATOR STUDY GUIDE – INTRODUCTION
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An Introduction to the Navigator True or False? Circle T or F: T / F In the late 1980’s a series of Mastermind Teams of Psychologists (Industrial, Clinical, Organizational and Behavioral) were assembled to study, analyze and create a predictable science and assessment specifically for franchise and business ownership. T / F Led by Craig Slavin and Franchise Architects (founded in 1980), these tools and assessments were used to determine whether personality was a good predictor of how well a person would do in a particular business model and found it was not. In 1997, after years of research we developed The Navigator.
What makes the Navigator Assessment Tool different from other tools? Circle all that apply: 1. It’s a tool used for recruitment and operational processes for selecting the right candidates and increasing existing operator performance. 2. It’s a tool that someone can take in 10 minutes and it is easy and accurate. 3. Personality was not the right indicator for our clients systems and for business acumen. 4. It’s a tool to see and quantify an individual’s: Skills, Values and Behavior. What are the Basic Skills to Business? Circle all that apply: 1. Sales and Marketing Skills – Customer Service orientation 2. Business Administration and Human Resource Skills 3. Product or Technical Skills – understanding, preparing and delivering the product or service to the end-user consumer
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Sales and Marketing Skills Fill in the blanks: 1. These are the ________________ skills that someone either possesses or doesn’t. This is the ability to network, get outside of the business and develop relationships and contacts. 2. You can train them and support people in the skills, yet if they lack in the ______________it just will not happen. 3. Different people sold products or services.
Administration and HR Management Skills Fill in the blanks: 1. Are totally___________________ types of skills than sales and marketing. 2. People that possess these skills can build and manage ________________________. 3. They can multi-task rather than being ___________ the way the sales and marketing person is. 4. They tend to be great leaders and ____________ of people.
Product or Technical Skills Fill in the blanks: 1. Is the __________ skill to transfer to someone because it has to do with either how you make the product or deliver the service to the end user. 2. Being competent in making a product or service requires repeated processes completed with ____________________________.
Insights: Fill in the blanks: People who that involve themselves with a franchise or distribution system tend _____________ good at all three of these skills at the same time. People who are good at all three will gravitate towards their __________ independent business because they are very entrepreneurial by design because they don’t want to follow rules – they would rather make the rules.
What is the most significant difference between what the Navigator is and what other personality profiles measure and why? Fill in the blanks: 1. We measure, identify and quantify an individual’s ________________. 2. Everything we do in life is based on our ___________ individual value system.
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3. We develop and refine this value system as we grow and evolve and it is influenced by the way in which we are ____________, our personal and professional ______________ and everything else that happens to us in our lives.
Definition of Values: Important and lasting beliefs or ideals shared by the members of a culture about what is good or bad and desirable or undesirable. Values have major influence on a person's behavior and attitude and serve as broad guidelines in all situations. Some common business values are fairness, innovation and community involvement. Fill in the blanks: This means that every person on the planet has their own unique value system that is near and dear to the way in which they make _________________, operate their _________ and establish ______________________, whether personal or professional. True or False? Circle T or F: T / F People do what they do because it is part of their value system. T / F When a decision needs to be made, we try to anchor this decision making process with something we have previously experienced, whether positive or negative. Then, after we are done processing the information, we bring it back to the surface in the form of a decision or behavior that is congruent with our value system. T / F The end result of this internal searching process is behavior.
Behavior: Behavior is defined as, “The way in which one acts or conducts oneself, especially toward others.” Fill in the blanks: 1. People act towards others in a behavior that is congruent with their own personal _____________________. 2. If we can understand a person’s individual value system we can then _____________, to a large degree, their behavior. 3. When a person’s value system is understood, we won’t expect them to do something that is __________ of character or out of their own ________________.
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How Does the Navigator Tie it All Together? True or False? Circle T or F: 1. It successfully takes an individual and identifies and quantifies their individual Skills, Values and Behavioral characteristics. 2. Franchising, by its pure definition, is a “rules-based” system where somebody buys into a system and all they have to do is operate it according to a company’s particular standards.
What are the four (4) profiles that become the basis of the Navigator Assessment? Please list them 1. __________________________________ 2. __________________________________ 3. __________________________________ 4. __________________________________ What two types of profiles do people have? ____________________ profile and __________________ profiles. The Dominant is what really drives that person while the subordinates are like the supporting cast in a play.
How can a profile show up? Circle all that apply. • Aggressive • Passive • Demanding • Needy • Independent • Dependent • Can actively influence another person’s behavior • Are subtle in influencing another person’s behavior
How the Navigator System Works Fill in the blanks: 1. The Navigator System is a _______________________________________________process. 2. It is also fully responsive and is usable on most ________________ devices, IPhone, IPads, Droids and tablets. 3. The back-end scoring system and reporting is also fully _____________. 4. The assessment is _________________ to each of our clients based on benchmarking their existing franchise operator and employee roster.
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The Assessment/Survey Circle the True Statements: • Benchmarking is conducted and how we customize the Navigator for each client. • It can be fully branded with the client’s logo. • The Navigator assessment takes less than 10 minutes • The first step is to complete the Personal Information Section • There are 54 questions that have 5 multiple choice answers. • Once they click on submit their results are generated and emailed to them and to the client within a matter of a few seconds. • Their individual scores are measured and compared to the benchmark we develop.
Recommended Scores Fill in the blanks: 1. In Step 1 – Benchmarking, in order to create a baseline we utilize a team of independent statisticians to develop a series of _____________________ for each of our clients. 2. As you learn the sequential steps of how the Navigator is _______________ to each client you will better understand what each profile means along with the _______________ and how they are indicative of an individual’s skills, values and behavior.
Personal Development Chart. Details an individual’s strengths, misplaced strengths and styles in nine (9) critical aspects related to running and managing a business. The nine (9) categories are: 1. 2. 3. 4. 5. 6. 7. 8. 9.
Leadership Entrepreneurship Salesmanship Delegation Operational Efficiency Time Management Accounting Acumen Customer Service People Development
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How is the Personal Development Chart used in coaching? Fill in the blank. It provides immediate _____________ as to the strengths, misplaced strengths, styles and how and what they will need coaching in order to balance their life between personal and professional, as well as become better business operators.
Answer Key True or False? TRUE TRUE What makes the Navigator Assessment Tool different from other tools? All Circled What are the Basic Skills to Business? All Circled Sales and Marketing Skills Fill in the blanks: 1. “meet and greet’ 2. the basic desires 3. very differently Administration and HR Management Skills Fill in the blanks: 1. different 2. teams of people 3. singular 4. managers Product or Technical Skills Fill in the blanks: 1. easiest 2. consistent accuracy Insights: Fill in the blanks: not to be own What is the most significant difference between what the Navigator is and what other personality profiles measure and why? Fill in the blanks: 1. value system 2. own 3. raised, relationships Fill in the blanks: 1. decisions, lives, relationships True or False? All True Fill in the blanks: 1. value system 2. predict 3. out, “sandbox” How Does the Navigator Tie it All Together? All True
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What are the four (4) profiles that become the basis of the Navigator Assessment? Accomplisher Influencer Associator Contributor What two types of profiles do people have? Dominant, Subordinate How can a profile show up? All Circled Aggressive Passive Demanding Needy Independent Dependent Can actively influence another person’s behavior Are subtle in influencing another person’s behavior How the Navigator System Works Fill in the blanks: 1. fully automated, web-based 2. mobile 3. automated 4. customized The Assessment/Survey All Statements are True • Benchmarking is conducted and how we customize the Navigator for each client. • It can be fully branded with the client’s logo. • The Navigator assessment takes less than 10 minutes • The first step is to complete the Personal Information Section • There are 54 questions that have 5 multiple choice answers. • Once they click on submit their results are generated and emailed to them and to the client within a matter of a few seconds. • Their individual scores are measured and compared to the benchmark we develop. Recommended Scores 1. Recommended Scores 2. Customized, percentages Personal Development Chart. Details an individual’s strengths, misplaced strengths and styles in nine (9) critical aspects related to running and managing a business. The nine (9) categories are: 1. 2. 3. 4. 5. 6. 7. 8. 9.
Leadership Entrepreneurship Salesmanship Delegation Operational Efficiency Time Management Accounting Acumen Customer Service People Development
How is the Personal Development Chart used in coaching? Insights
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COPYRIGHT © 1997-2017. ALL RIGHT RESERVED. Franchise Central LLC This material and any other material related to the Navigator Training and Certification is copyright protected by law. This information cannot be disseminated in any manner or form whatsoever without the written consent by Franchise Central LLC. Franchise Central LLC 16427 N. Scottsdale Road, Suite 410 Scottsdale, AZ 85254 USA
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