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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Frontmatter More information
Real
Listening & Speaking 3 with answers
Miles Craven
© Cambridge University Press
www.cambridge.org
Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Frontmatter More information
CAMBRIDGE UNIVERSITY PRESS
Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, São Paulo, Delhi Cambridge University Press The Edinburgh Building, Cambridge CB2 8RU, UK www.cambridge.org Information on this title: www.cambridge.org/9780521705882 © Cambridge University Press 2008 This publication is in copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written permission of Cambridge University Press. First published 2008 Printed in the United Kingdom at the University Press, Cambridge A catalogue record for this publication is available from the British Library ISBN-13 978-0-521-70588-2 Cambridge University Press has no responsibility for the persistence or accuracy of URLs for external or third-party internet websites referred to in this publication, and does not guarantee that any content on such websites is, or will remain, accurate or appropriate.
© Cambridge University Press
www.cambridge.org
Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Frontmatter More information
Contents Map of the book
4
Acknowledgements
6
Introduction
7
Social and Travel
Unit1 How are things? Unit2 Can I take your coat? Unit3 I’m looking for a flat Unit4 I’d like a refund, please Unit5 Is there anything on? Unit6 I’ve got a pain in my arm Unit7 I could do with a break Unit8 It’s an amazing place! Review1
10 14 18 22 26 30 34 38 42
Work and Study
Unit9 Shall we say five o’clock? Unit10 I’d like to open an account Unit11 My bag’s been stolen Unit12 Can I take a message? Unit13 Let’s get started Unit14 Good morning, everyone Unit15 Good afternoon, everyone Unit16 What do you mean? Review2
44 48 52 56 60 64 68 72 76
Appendices
Appendix1 Appendix2 Appendix3 Appendix4
Useful language
78
Pronunciation features
84
Speaking strategies
85
Presentation evaluation
86
Audioscript
88
Answer key
100
© Cambridge University Press
www.cambridge.org
Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Frontmatter More information
Map of the book
Social and Travel
Unit number
Title
Topic
How to …
1
How are things?
Socializing
• • • •
begin and end a conversation in a natural way react to what you hear maintain a conversation and ask follow-up questions express opinions and defend them
2
Can I take your coat?
Eating out
• • • •
understand explanations of dishes on a menu offer to pay complain about common problems understand restaurant reviews
3
I’m looking for a flat
Living away from home
• • • •
explain your accommodation requirements ask about alternatives to help you find the right place ask detailed questions about costs and legal requirements deal with problems and complaints effectively
4
I’d like a refund, please
Shopping
• • • •
make a complaint in a shop understand a shop’s returns policy ask questions about various products bargain and reach an agreement
5
Is there anything on?
The media
• • • •
describe and discuss films and TV programmes understand and talk about the news summarize main news stories make predictions about what I will hear
6
I’ve got a pain in my arm
Health
• describe symptoms • understand the doctor’s diagnosis and instructions • show concern and relief
7
I could do with a break
Travel
• • • •
understand detailed information about travel make and respond to recommendations ask for detailed travel information enquire about renting a car
8
It’s an amazing place!
Sightseeing
• • • •
ask for recommendations before going on a trip understand the details of a guided tour interrupt politely to ask for further information ask for further details
4
© Cambridge University Press
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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Frontmatter More information
Map of the book
Unit number
Title
Topic
How to …
Shall we say five o’clock?
Requesting services
• make an appointment at a convenient time • insist on what you want politely but firmly • bargain and negotiate
10
I’d like to open an account
Money and mail
• ask for a range of services at banks and post offices • understand detailed explanations of different bank accounts • understand various ways of sending mail abroad • ask for clarification and explanation
11
My bag’s been stolen
Emergencies
• report a crime and give exact details of people and objects • report an incident to the emergency services • get straight to the point
12
Can I take a message?
Messages
• • • •
13
Let’s get started
Meetings
• participate actively in meetings, bringing others into the discussion • make, accept and reject suggestions • clarify your viewpoint and correct misunderstandings • bring a meeting to an end
14
Good morning, everyone
Lectures
• • • •
15
Good afternoon, everyone
Presentations and talks
• give a short, simple presentation • structure a talk and use signposts • deal with questions
16
What do you mean?
Seminars
• • • •
Work and Study
9
take complex phone messages ask for clarification and check understanding leave a message and check others have understood leave clear and concise voicemail messages
understand the main ideas and the themes of a lecture take concise notes listen for signposts and style of delivery summarize the main points of a talk
understand how to give a well-organized seminar present an argument and reinforce key points follow up a question evaluate your performance
5
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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Frontmatter More information
Acknowledgements The author would like to thank all the Cambridge University Press team involved in the development of Real Listening and Speaking 3 for their commitment, enthusiasm and outstanding support, especially Nóirín Burke, Roslyn Henderson, Caroline Thiriau, Linda Matthews and Martine Walsh. Very special thanks also to Hilary Ratcliff for her excellent editing, to Stephanie White and Paul Fellows for their design expertise, and to Bell International for the use of their wonderful facilities. Finally, I would like to thank Jessica for her love, patience and support, which makes all things possible. The author and publishers are grateful to the following reviewers for their valuable insights and suggestions: Kathryn Alevizos, UK Steve Banfield, UAE Nigel Daly, Taiwan Rosie Ganne, UK Rui da Silva, UK Helen Dixon, UK Barbara Gardner, UK Hebe Gomez, Spain Peter Gray, Japan Jean Greenwood, UK Beatriz Martin, Spain Dr Zbigniew Mozejko, Poland Paul Seligson, UK Raymond Sheehan, UAE.
The authors and publishers would like to thank the following for permission to reproduce photographs: Key: l = left, c = centre, r = right, t = top, b = bottom Alamy/©Image Shop for p. 21 (r) /©Spotlight Software & Photography Ltd for p. 38 /©Ian Shaw for p. 75; Corbis Images/©Kristy-Anne Glubish/Design Pics for p. 28 /©Helen King for p. 56; Eye Ubiquitous/©Hutchison/Mel Longhurst for p. 40; Getty Images for p. 11; Photolibrary/©Image 100 for p. 18; Punchstock/©fancy for p. 17 /©Image Source for p. 19 /©Glowimages for p. 21 (l) /©Stockbyte for p. 24 /©Bananastock for p. 32 /©Image Source for p. 35 /©Brand X for p. 61; Shutterstock/©Yegor Korzh for p. 27; Still Pictures/©Nick Cobbing/Greenpeace for p. 66. Illustrations: Kathy Baxendale pp. 30, 53b; Mark Duffin pp. 13, 18, 36, 39, 48t, 56, 68t; Kamae Design p. 55; Katie Mac pp. 10, 22, 34, 46, 64; Laura Martinez pp. 14, 26, 48b, 54, 65, 68b; Julian Mosedale pp. 44; Ian West pp. 32, 53t, 72. Text design and page make-up: Kamae Design, Oxford Cover design: Kamae Design, Oxford Cover photo: © Getty Images Picture research: Hilary Luckcock
6
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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Frontmatter More information
Introduction To the student Who is Real Listening & Speaking 3 for? You can use this book if you are a student at intermediate – upper intermediate level and you want to improve your English listening and speaking. You can use the book alone without a teacher or you can use it in a classroom with a teacher.
How will Real Listening & Speaking 3 help me with my listening and speaking? Real Listening and Speaking 3 contains practical tasks to help you in everyday listening and speaking situations, e.g. at the shops, in a restaurant or travelling away from home. It also gives practice in a range of work and study situations. It is designed to help you with listening and speaking tasks you will need to do when communicating in English, at home or abroad. The exercises in each unit help you to develop useful skills, such as listening for opinions, listening for details and listening for the main idea. There are also lots of practical speaking strategies and tasks that help you improve your ability to communicate, and pronunciation activities too.
How is Real Listening and Speaking 3 organized? The book has 16 units and is divided into two main sections: • Units 1–8 – social or travel situations • Units 9–16 – work or study situations Every unit has: • Get ready to listen and speak: introduces you to the topic of the unit • Learning tip: helps you improve your learning • Class bonus: gives an exercise that you can do with other students or friends • Speaking strategy: explains a useful strategy • Speak up!: practises the strategy • Extra practice: gives an extra exercise for more practice • Can-do checklist: helps you think about what you learnt in the unit Most units also have: • Focus on: helps you study useful grammar or vocabulary • Did you know?: gives extra information about vocabulary, different cultures or the topic of the unit • Sound smart: helps you with pronunciation
At the back of the book you can find: • Appendices: contain lists of Useful language, Pronunciation features and Speaking strategies, as well as a Presentation evaluation to complete. • Audioscript: includes everything that you can hear on the audio CD and gives information about the nationalities of the speakers • Answer key: gives correct answers and possible answers for exercises that have more than one answer
How can I use Real Listening & Speaking 3? The book is in two sections: Social and Travel, and Work and Study. The units at the end of the book are more difficult than the units at the beginning of the book. However, you do not need to do the units in order. It is better to choose the units that are most interesting for you and to do them in the order you prefer. There are many different ways you can use this book. We suggest you work in this way: • Look in the Contents list and find a unit that interests you. • Go to Appendix 1 and look at the Useful language for the unit you want to do. You can use a dictionary to help you understand the words and expressions. • Do the Get ready to listen and speak section at the start of the unit. This will introduce you to the topic of the unit. • Do the other exercises in the unit. At the end of each exercise, check your answers in the Answer key. • If your answers are wrong, study the section again to see where you made mistakes. • Try to do the listening exercises without looking at the audioscript. You can read the audioscript after you finish the exercises. • If you want to do more work in this unit, do the Extra practice activity. • At the end of the unit, think about what you learnt and complete the Can-do checklist. • Go to Appendix 1 and look at the Useful language for the unit again.
After each main section, there is a review unit. The reviews help you to practise the skills you learn in each section.
7
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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Frontmatter More information
Introduction To the teacher What is Cambridge English Skills? Real Listening & Speaking 3 is one of 12 books in the Cambridge English Skills series. The series also contains Real Reading and Real Writing books and offers skills training to students from elementary to advanced level. All the books are available in with-answers and without-answers editions. Level
Elementary CEF: A2 Cambridge ESOL: KET NQF Skills for life: Entry 2
Pre-intermediate CEF: B1 Cambridge ESOL: PET NQF Skills for life: Entry 3
Intermediate to upper-intermediate CEF: B2 Cambridge ESOL: FCE NQF Skills for life: Level 1
Advanced CEF: C1 Cambridge ESOL: CAE NQF Skills for life: Level 2
Book
Author
Real Reading 1 with answers
Liz Driscoll
Real Reading 1 without answers
Liz Driscoll
Real Writing 1 with answers and audio CD
Graham Palmer
Real Writing 1 without answers
Graham Palmer
Real Listening & Speaking 1 with answers and audio CDs (2)
Miles Craven
Real Listening & Speaking 1 without answers
Miles Craven
Real Reading 2 with answers
Liz Driscoll
Real Reading 2 without answers
Liz Driscoll
Real Writing 2 with answers and audio CD
Graham Palmer
Real Writing 2 without answers
Graham Palmer
Real Listening & Speaking 2 with answers and audio CDs (2)
Sally Logan & Craig Thaine
Real Listening & Speaking 2 without answers
Sally Logan & Craig Thaine
Real Reading 3 with answers
Liz Driscoll
Real Reading 3 without answers
Liz Driscoll
Real Writing 3 with answers and audio CD
Roger Gower
Real Writing 3 without answers
Roger Gower
Real Listening & Speaking 3 with answers and audio CDs (2)
Miles Craven
Real Listening & Speaking 3 without answers
Miles Craven
Real Reading 4 with answers
Liz Driscoll
Real Reading 4 without answers
Liz Driscoll
Real Writing 4 with answers and audio CD
Simon Haines
Real Writing 4 without answers
Simon Haines
Real Listening & Speaking 4 with answers and audio CDs (2)
Miles Craven
Real Listening & Speaking 4 without answers
Miles Craven
8
© Cambridge University Press
www.cambridge.org
Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Frontmatter More information
Introduction
Where are the teacher’s notes? The series is accompanied by a dedicated website containing detailed teaching notes and extension ideas for every unit of every book. Please visit www.cambridge.org/englishskills to access the Cambridge English Skills teacher’s notes.
What are the main aims of Real Listening & Speaking 3? • To help students develop listening and speaking skills in accordance with the ALTE (Association of Language Testers in Europe) can-do statements. These statements describe what language users can typically do at different levels and in different contexts. Visit www.alte.org for further information. • To encourage autonomous learning by focusing on learner training
What are the key features of Real Listening & Speaking 3? • It is aimed at intermediate and upper intermediate learners of English at levels B1–B2 of the Council of Europe’s CEFR (Common European Framework of Reference for Languages). • It contains 16 four-page units, divided into two sections: Social and Travel, and Work and Study. • Real Listening & Speaking 3 units contain: • Get ready to listen and speak warm-up tasks to get students thinking about the topic • Learning tip boxes which give students advice on how to improve their listening and speaking and their learning • Focus on activities which provide contextualized practice in particular language or vocabulary areas • Class bonus communication activities for pairwork and group work so you can adapt the material to suit your class • Did you know? boxes which provide notes on cultural or linguistic differences between English-speaking countries, or factual information on the topic of the unit • Extra practice extension tasks which provide more realworld listening and speaking practice • Can-do checklist at the end of every unit to encourage students to think about what they have learnt. • There are two review units to practise skills that have been introduced in the units. • It covers a wide range of highly practical activities that give students the skills they need to communicate effectively in everyday situations. • It has an international feel and contains a range of native and non-native accents. • It can be used as self-study material, in class, or as supplementary homework material.
What is the best way to use Real Listening & Speaking 3 in the classroom? The book is designed so that there is no set way to work through the units. The units may be used in any order, although the more difficult units naturally appear near the end of the book, in the Work and Study section. You can consult the unit-by-unit teacher’s notes at www.cambridge.org/englishskills for detailed teaching ideas. However, as a general guide, different sections of the book can be approached in the following ways: • Useful language: Use the Useful language lists in the Appendices to preteach or revise the vocabulary from the unit you are working on. • Get ready to listen and speak: It’s a good idea to use this section as an introduction to the topic. Students can work on these exercises in pairs or groups. Some exercises require students to answer questions about their personal experience. These questions can be used as prompts for discussion. Some exercises contain a problem-solving element that students can work on together. Other exercises aim to clarify key vocabulary in the unit. You can present these vocabulary items directly to students. • Learning tips: Focus on these and draw attention to them in an open class situation. An alternative approach is for you to create a series of discussion questions associated with the Learning tip. Students can discuss their ideas in pairs or small groups, followed by open class feedback. The Learning tip acts as a reflective learning tool to help promote learner autonomy. • Class bonuses: The material in these activities aims to provide freer practice. You can set these up carefully, and then take the role of observer during the activity so that students carry out the task freely. You can make yourself available to help students to analyze the language they produce during the activity. • Extra practice: These tasks can be set as homework or out-of-class projects for your students. Students can do some tasks in pairs during class time. • Can-do checklists: Refer to these at the beginning of a lesson to explain to students what the lesson will cover, and again at the end so that students can evaluate their learning for themselves. • Audioscript: Occasionally non-native speaker spoken errors are included in the audio material. They are labelled Did you notice? in the audioscript and can be used in the classroom to focus on common errors.
9
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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Table of Contents More information
Contents Map of the book
4
Acknowledgements
6
Introduction
7
Social and Travel
Unit1 How are things? Unit2 Can I take your coat? Unit3 I’m looking for a flat Unit4 I’d like a refund, please Unit5 Is there anything on? Unit6 I’ve got a pain in my arm Unit7 I could do with a break Unit8 It’s an amazing place! Review1
10 14 18 22 26 30 34 38 42
Work and Study
Unit9 Shall we say five o’clock? Unit10 I’d like to open an account Unit11 My bag’s been stolen Unit12 Can I take a message? Unit13 Let’s get started Unit14 Good morning, everyone Unit15 Good afternoon, everyone Unit16 What do you mean? Review2
44 48 52 56 60 64 68 72 76
Appendices
Appendix1 Appendix2 Appendix3 Appendix4
Useful language
78
Pronunciation features
84
Speaking strategies
85
Presentation evaluation
86
Audioscript
88
Answer key
100
© Cambridge University Press
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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Excerpt More information
Unit4 I’d like a refund, please Get ready to
listen and speak •
• Match each word (a–h) with a definition (1–8). a a credit voucher 2 e an extended warranty f faulty b a refund g to haggle c to exchange h a bargain d a receipt 1
2
(n) a piece of paper you receive that proves what you bought, when, and how much you paid 4
3
5
7
(v) to negotiate the price of something before buying it
6
Customer Shop assistant a b c d e f g h
(n) a piece of paper from a shop that allows you to buy goods up to the value shown
(v) to change something you bought for something else of similar value
(n) something on sale at a much lower price than normal
24 Listen to eight statements. For each statement, tick ✓ who you think is speaking.
(n) money you receive when you return something
(n) a guarantee that lasts longer than the normal period
8
(adj) describing an item which is not working correctly
go to Useful language p. 79
A Listening – In a shop
2
25 Listen again and circle five mistakes in this complaint form. The first one has been done for you.
Haywards Department Store Complaint Form CS284
1
25 Listen to Maribel, a Brazilian au pair working in London, return an item to a shop. Answer the questions.
a b c d e 22
What item is Maribel returning? A blouse What is the problem with it? What does Maribel ask for? Why doesn’t the assistant agree? What does Maribel decide to do?
Item:
Ray Nichols jeans
Purchased:
Last month
Receipt:
Yes
Problem:
Item has shrunk (only washed twice).
Action taken:
Credit voucher given.
No
Social and Travel
© Cambridge University Press
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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Excerpt More information
I’d like a refund, please
Unit4
B Speaking – Returning items Speaking strategy: Making a complaint in a shop 1 Look at this extract from Maribel’s conversation in the shop. Assistant: We can’t accept responsibility. Maribel: Well, I’m sorry, but that’s not good enough.
2 Notice the expressions in bold you can use when you want to complain. I’m sorry, but this camera doesn’t work properly. I’m afraid that this phone doesn’t work properly. Sorry, but this phone is broken and I’ve only had it two weeks.
Did you know …? A recent survey of 30,000 customers in 30 countries revealed big differences in how likely customers are to complain. Most likely to complain Sweden 41% UK 36% Australia 30% Canada 26% US 23%
Least likely to complain Taiwan 1% Saudi Arabia 3% China 4% Poland 5% Russia 6%
Speak up! 3 Imagine you are a customer in a shop. Use the information below to complain to the shop assistant.
Sound smart Showing emotion 1
Example: a You say: Hello. I bought this notebook computer yesterday, but I’m afraid that the display doesn’t work. a You bought a notebook computer yesterday, but the display doesn’t work. b The radio you bought last week has stopped working. c A friend gave you a vase for your birthday, but it is cracked. d The shoes you bought two months ago are already falling apart. e Your new tennis racquet broke the first time you used it.
A: I saw John today. B: I saw John today. Notice how A’s voice goes up and down more, showing excitement and interest. B’s voice stays very flat, making him sound bored and uninterested. 2
Listen to six people each say Good morning. How are you? Match each speaker (1–6) with how you think they feel. 1 friendly 2 worried 3 angry 4 bored 5 interested 6 tired
3
27 Listen again and repeat each sentence, copying the same intonation.
Learning tip Take care with the way you use your voice. For example, if you need to complain, try to sound friendly rather than aggressive. Don’t raise your voice or appear out of control.
26 The way you say something meth thing can b be aas important as what you actually say. Listen en to this sentence spoken in two different ways.
27
23
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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Excerpt More information
Unit4 I’d like a refund, please C Listening – Understanding shop policy 28 Barbara is the manager of an electrical shop. Listen to her explain the shop’s policy on refunds and exchanges. Tick ✓ True or False for each statement.
True
False
✓
a b c d
Damaged and faulty items must be returned straight away. You can either have a refund or exchange the item. You must have a receipt. You have to pay a small administration charge for items that need to be repaired. e Unwanted items can be refunded or exchanged if returned in under two weeks. f If you return an unwanted item after two weeks of purchase, then no refund is possible.
D Listening – Finding out more about a product 1
29 Listen to six questions this customer asks. Count the number of words in each question. A contraction (like Where’s) is two words.
a 5
2
29
b
c
d
e
4
31 The customer sees two new mobile phones on sale. Listen to the sales assistant talk about them and complete the missing information.
f
Listen again and write each question.
a What size is the screen? b c d e f
3
5
29 Listen again and repeat each question using the same stress and rhythm. What product do you think the customer is asking about?
30 Now listen to the sales assistant’s answers. Write the number of each answer (1–6) next to the correct question (a–f) in Exercise 2.
S340 4G Fast a Internet Download b clips c mega pixel camera d video calling
410i MP3 player + e Stereo sound Can store f + songs Full g – like a pocket PC h gigabyte hard drive
Learning tip If you want to check you have understood something correctly, repeat the important details to the speaker. Make sure your voice goes up at the end of the sentence to make it clear you are asking for confirmation.
24
Social and Travel
© Cambridge University Press
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Cambridge University Press 978-0-521-70588-2 - Real Listening and Speaking 3 with Answers Miles Craven Excerpt More information
I’d like a refund, please
Unit4
E Listening – Bargaining 1
32 Pierre is at a market in London, haggling with a stallholder. Listen and tick ✓ which sentences you hear the stallholder say.
2
a That’s £35 to you. ✓ It’s £35 to you. b Let’s say 30 pound, then. How’s that? Let’s say 30 pound, then. What about that? c It’s a bargain, I promise. It’s a bargain, I promise you. d That is a cash price! That is the best price! e It’s a deal. It’s not dear.
32 Listen again and complete Pierre’s sentences.
a b c d e
pay It’s a bit more than I wanted to Is that your ? Can’t you any better? How much ? Well, you £20 for it.
.
F Speaking – Negotiating the price Speaking strategy: Reaching an agreement
Class bonus
1 Look at these expressions you can use to accept or reject a price.
Half the class are market stallholders; the other half are customers. Stallholders: Decide what items you have to sell, e.g. a jacket, a camera, and the price. Try to sell them. Customers: Speak to various stallholders. Find out what they are selling and haggle.
To accept a price: That’s OK with me. OK. That’s fine. It’s a deal.
To reject a price: No, I can’t pay that. Sorry, it’s too much. It’s not worth that.
Speak up! 2
33 Imagine you are at a market. Listen and accept or reject each offer on price.
Example: a You hear: You can have the desk for $45. You say: Sorry, it’s too much. Can’t you do any better?
E
tra practice
Choose an electronic item you own, e.g. a television or mobile phone, and make a list of its features. Then imagine a friend asks you about it. Talk about its features.
Can-do checklist Tick what you can do.
Can do
Need more practice
I can make a complaint in a shop. I can understand a shop’s returns policy. I can ask questions about various products. I can bargain and reach an agreement.
25
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