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KEITH POUND GENERAL MANAGER DEDICATED DELIVERY SOLUTIONS

DDS BRIEFING achieve for ourselves, our teams, and customers.

2018 is around the corner, and once more we’ll be taking to the grid with our top ten drivers to celebrate Welcome to the final DDS Briefing of our annual Driver of the Year. Last the year; what an incredible 12 year we were so impressed with months it’s been for us! the improvements you made, we We set out with a plan to action your recognised our top 50 drivers by RyderVoice feedback. This centred on rewarding their hard work maintaining improving our communication, our safety objectives. I am pleased to recognising and rewarding your announce we will continue this for the achievements. It’s been great to see Driver of the Year 2017 final. more of you want to get involved and recognise your colleagues with Red We can also be proud of our health Letter Day nominations. and safety performance over the past 12 months, but it still remains an In this briefing we’re celebrating the area of focus. Vehicle collisions have good work of Andy, Martin and Emma, stuck at the same level as last year, who were rewarded for their customer and this will be something we’ll look service and team work. These are to reduce in the future. However, I’m great examples of what we can all delighted to announce that we’ve

DDS November Safety Performance

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seen a significant improvement in our safety performance towards the end of this year. This is testimony to your commitment.

year. Retaining customers is a key objective throughout the business, and your commitment to Stax is a great example of how we can do this.

In June I had the pleasure of announcing Bakkavor as a new addition to our network. And now I’m excited to tell you we’ve successfully expanded our operation with them. In addition, you can read more about the developments within our Briggs operation – well done to the team on growing this business.

We are also excited at the possibility of welcoming another business into our network shortly. We’ll hopefully be able to share this with you in the near future.

We’ve also secured two new seven year contracts with Sleepeezee and Walter Black, which is a result of the strong relationships we’ve created since partnering with them.

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PROACT IVE MA RTI N S ETS THE STAN DARD

Colleagues play an integral part in every DDS operation, and Martin’s proactive work is a shining example of that after our MoD Colchester contract gained ISO 14001:2015 (Environmental) status.

But to reach this standard isn’t easy, and it couldn’t have been done without the help of Martin Ibberson, Fleet Maintenance Engineer, who helped the team collate all the criteria needed. There was a large amount of administration to get through, but Martin’s proactive efforts meant the team was able to reach the criteria needed to attain ISO status. He drafted many of the publications

himself, and attended our Head Office to brief senior management on the subject. David Flinn said: “This accreditation achievement has been a great success, which couldn’t have been done without Martin leading from the helm and taking ownership. Even the assessor commented on how well Martin contributed to this achievement.”

M A N N ER S GO A LO N G WAY… Congratulations to Andy Cupples, driver on our Briggs Equipment contract, who was handed a Red Letter Day after the team received an email praising Andy’s attitude after delivering two new trucks to their Nottingham site. Well done! Briggs’ Nottingham branch Manager said: “Sincere thanks for the two new trucks. They arrived on site this morning bright and early. “I would also like to extend our thanks to your driver too, he was ‘extremely’ courteous and helpful - full credit to the man!”

Your feedback plays a key role in making sure we’re delivering the right information. Remember, you can send your news to your manager or email [email protected]. As we go into the festive period I’d like to thank you all for your support, dedication and commitment over the last 12 months - I wish you and your families a great Christmas. And remember, Be Safe and Be Alert.

Additionally, I’m delighted to say our work with Stax has doubled year on

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WE LL DO N E , E MMA BALL! Congratulations to Emma Ball, DDS Central Administrator, who was awarded a Red Letter Day for her great work in supporting the team’s overall operational processes. Emma played a key part in the roll-out of new e-tips web platform. Since the roll-out she’s been supporting DDS managers on the use of the program, while taking responsibility of resolving issues with the supplier. The good work didn’t stop there. By creating worksheets for logging O’Licence discs and vehicle movements for managers, Emma helped reduce the administrative burden on our Driver Centre Managers. Well done, Emma! Jason McKernan, Contract and Implementation Manager, said: “Emma has gone the extra mile to make sure all processes in DDS central, and Health & Safety compliance are improved, this is well deserved.”

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BRIGGS O P E R ATI ON R E AC HES NE W H E I GH TS includes electronic proof of delivery, which will enable electronic confirmation of deliveries through the use of tablets.

November marked the beginning of a new Briggs operation expanding on our current business, which also meant the addition of new vehicles, drivers, and a wider geographical remit. This is great news for the team, and the additional resources mean we are better placed to optimise the operation and build on a strong partnership which has spanned 15 years. The fleet of vehicles has more than doubled since the new operation went live, going from 10 to 22 vehicles, the majority of which are FLT plant carrying trailers. These are driven by 22 of our drivers. Alongside the additional HGVs, we are also introducing our full telematics, Ortec and Microlise package. This package also

MoD CONTRACT AWARDED HIGHEST ISO ACCREDITATION

Initially, the contract was solely operated from Briggs’ HQ in Cannock. Since the operation went live the team now operates from multiple locations in Cannock, Maidenhead, Glasgow, Gateshead, and Tyldesley. DDS Regional Operations Manager, Kevin Allen, said: “It was a massive cross functional effort to get the new operation into place. Thank you to everyone involved from Finance, Health and Safety, HR and the FMS Rental team, who supplied the vehicles.” Kevin added: “Given the size of the implementation, we were able to go live without affecting Briggs’ customer operation. This is a great success story for the implementation team on the contract, particularly Contract and Implementation Manager, Jason McKernan and Briggs Contract Manager, Darren Clarke.”

Our MoD Colchester contract was awarded the highest ISO accreditation for environmental compliance recently. ISO 14001:2015 sets out criteria which companies can follow to create an effective environmental management system. By attaining this ISO status, we can assure customers we are utilising best practice methods to reduce our environmental impact.

Since 2004 we’ve supported 7,000 troops from the 16th Air Assault Brigade at Colchester, Wattisham, and Woodbridge through our 80 fleet vehicles which is one of the largest in military. Contract Manager, David Flinn, said: “This complements the service we deliver to the MoD, and an example of our commitment to our local environment.”

COM PA N Y U P DATE Over the past few months there have been a number of changes announced across the business.

Coventry and Spalding maintenance work will transfer into the local Ford & Slater sites.

Firstly, the opening of a new dedicated Vehicle out of Service (VooS) and Used Vehicle Sales centre in Alrewas, Burton-on-Trent was announced. This new super-centre is a great addition to the business, and another step in improving our operations. As a result of this, future VooS work will transition from the Birmingham and Tyldesley locations to the new site.

Rental in both the Coventry and Spalding regions will continue from dedicated premises, and vehicle management and administration will be managed through FleetCare in Devizes.

With the closure of UVS in Horwich, and a number of fleet movements from key customers, we’re expecting a reduction in work in North West Manchester. Therefore, our Warrington location will now This new site, combined with a number of other influencing factors, consolidate into Tyldesley. The MOT lane and much larger yard capacity at means the decision has made to our Tyldesley location means there’s close our Shepshed and Horwich further room for expansion, while locations. Therefore, giving us three dedicated VooS workshops and three simultaneously optimising the use of the region’s resources. UVS locations. The decision was also taken to expand our partnership with one of our key business partners, DAF, and consolidate maintenance work into our other workshops. As a result,

Additionally, as one of our smaller sites located in a non-industrial local market, with little opportunity for customer growth, the decision was made to close our Stonehouse

location at the end of the year. In other news, our Sales Support teams are currently in the process of relocating from Devizes to Birmingham Head Office, bringing all aspects of our sales and commercial process closer to our legal team and key decision makers. Additionally, the Central Trailer Rental team also relocated to Birmingham recently, bringing our centralised Customer Service teams together. Our Ryder and Bullwell Systems Integration project has now moved onto Phase 2, which looks at the back office methods of working. This phase will move us further in our journey towards creating one mobile service solution with a centralised, single point of contact. These changes are key steps in our business transformation, putting us in a great position to grow in a changing market and help meet our customer’s demands.

CALLING ALL TEAM MEMBERS In 2018, a team made up DDS’ finest competitors will be taking on the Rough Runner challenge to raise funds for our corporate partners, The British Red Cross. It’s not an easy challenge by any means, as Rough Runner combines running through a variety of obstacles along the way, each inspired by game shows such as Total Wipeout, Takeshi’s Castle, Gladiators, and Fun House. In this particular challenge our Ryder Rough Runners can expect to battle against a number of obstacles such as a punching wall, sweeper arms, and The Travelator. This is a great opportunity for you to get involved and raise funds for charity. We already have six contestants, but we want as many as we can get! Information on how you can get involved will be circulated shortly.

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E X PE C T T H E U N E XP EC TED

SURROU N D I N G S C H AN G E , O U R S A F ET Y C H ECK S D O N ’ T !

Being constantly aware of your surroundings is an imperative part of our health and safety protocol. More often than not our surroundings can change when we leave a vehicle. Therefore, drivers must constantly analyse their environment and be alert to any potential hazards that could arise. During a routine delivery a driver reversed into a bay. Having completed the delivery, the driver manoeuvred the vehicle away from the bay doors to park prior to going on his lunch break. Having returned to the vehicle the driver began to pull away. As part of his manoeuvre to exit the site, he had to do a half turn in the yard, but as he began to pull away the driver hit a bollard.

EV EN S MALL TH I N GS CA N LE AD TO ACC I DE N TS

As a HGV driver even the most simplest of things can cause an incident. Drivers not only have to be careful of passing vehicles, but they should take careful consideration of parked vehicles and objects which may impede their view of a potential obstruction. This was the case during a routine, rush-hour delivery as a driver found himself having to reverse from a main road into a location. At the entrance of the location there was an overgrown bush, which concealed a vehicle parked in a bay. As the driver manoeuvred into the location, the trailer grazed against the bush. However, as the trailer grazed against the bush, it also scraped the vehicle behind. The accident resulted in damage to the parked vehicle’s rear bumper.

I N CI DE N TS CAN COME O UT O F N OWH E RE

Incidents can arise out of nothing, and this was evident for one of our drivers, who’d taken all the necessary safety precautions to avoid such an incident from occurring. However sometimes this is not enough, and this shows that incidents can arise when you least expect it. As the driver was slowly inching forward in traffic, a pedestrian attempted to cross in front of the vehicle, rather than use the pedestrian crossing located 20 yards behind. The driver repeatedly looked for an opening in the traffic, however, as he pulled away the driver heard a thud from the driver’s side. Upon inspection, the driver saw a woman lying to the side of the vehicle. Fortunately, this incident didn’t end in serious injury. But it shows the speed in which incidents can occur.

Before beginning the manoeuvre, the driver should’ve walked around the vehicle to see if there were any potential dangers and obstructions.

To avoid the incident from occurring, the driver should have parked up safely and exited the vehicle using the three-point stance procedure. Once out of the cab, the driver should look at the area in which he was manoeuvering into.

Incidents like this prove that HGV drivers must be cautious and alert at every moment. Even though it may seem safe, it only takes a second for things to change. Drivers should always make final checks before they commit to a manoeuvre.

WINTE R D R I VI N G Did you know, on average 22% of all UK road accidents are caused by bad weather? With the winter weather here, you must be aware of how we can keep ourselves and other motorists safe in adverse driving conditions. As a precaution, drivers should always travel with a coat, scarf,

and gloves when driving in the cold weather.

• Windscreen wipers and washers are working properly

If you’re driving in poor conditions, you should:

Before going out, you should always check:

• Lights are clean and working

• Use main roads which have been gritted wherever possible

• Tyres have a good tread depth and are inflated correctly (including the spare). Tyre pressure affects a vehicle’s safety by reducing its handling capability

• Windows are completely clear before setting off • The weather forecast before starting your journey in poor conditions

• Allow extra time for your journey • Check fuel levels and bear in mind possible unexpected delays

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What a bright idea Help your child into further education with the Ryder Excellence Scholarship Award, which is now open to applications. Closing date is midnight 31 January 2018. Each year, the Ryder Roundtable awards five scholarships to the children* of Ryder colleagues to support their higher education studies. If your child is committed and determined, with the desire to study and grow in further education, then the Ryder Excellence Scholarship Award is for them. We believe in supporting talented individuals in a positive and meaningful way. So don’t miss this opportunity to give your child a helping hand with the help of a cash grant*, courtesy of Ryder. To apply, please visit: http://ryder.Ryder-Scholarship-Applications-UK-2018.sgizmo.com/s3/ For more details on how you can apply, please speak to your line manager or speak to the Internal Communications team. * terms and conditions apply