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DDS Briefing February 2018 Flipbook PDF

DDS Briefing February 2018


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D DS BRI E FIN G FEBRUARY 2018 DAVID HUNT VICE PRESIDENT AND MANAGING DIRECTOR FMS EUROPE

As we continue to operate in a challenging environment, your commitment to Ryder and our customers has contributed greatly to our successful performance in 2017. Therefore, I wanted to personally take this opportunity in 2018’s first DDS Briefing to thank you for your dedication and hard work.

PAGE 1 OF 4 2017 was a solid year for Health and Safety, reflecting the continuous year-on-year improvements in your performance. We can all become complacent in familiar environments, whether on the road, in a yard or a customer site; which is why we continue to maintain our Health and Safety standards. I am really proud of the progress we are making in recognising our drivers. The introduction of the new Driver and Porter Incentive Scheme is a great way to recognise and

reward excellent performance, and truly focuses on the main aspects of your roles which keep us safe and effective. Our Driver of the Year award celebrates the achievements of our ‘Top Drivers’. This annual event is a great way to come together and celebrate as a team. I’m looking forward to joining our top drivers this year and celebrating your successes. Maybe I’ll even have the opportunity to challenge my driving skills against the best of the best!

It’s been good to see the positive impact your RyderVoice feedback is having, not just with recognition but also the commitment to improve communication. The launch of your Engagement Forum will provide greater communication between colleagues and managers; supporting initiatives and will highlight any workrelated issues that matter to you – I look forward to hearing your feedback. I ask you all to to remain focussed and continue to build on our safety performance.

CELEBR AT I N G 20 1 7 ’S D R I V ER S OF T H E YE AR

W H O A RE T HE R E AL HE RO ES OF O U R B US INESS? You are the ones who steer our reputation, whether that’s on the roads or with our customers.

It’s that time of year when we are gearing up to announce 2017 Driver of the Year. Our annual event is our very own Grand Prix dedicated to you, our drivers. March sees our Top Driver nominees coming together in this celebratory race

DDS December Safety Performance

TOTAL INJURIES DECEMBER

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which recognises those of you who have excelled in the areas of safety, reliability and customer satisfaction. We look forward to seeing you there!

TOTAL COLLISIONS DECEMBER

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TOTAL INJURIES YEAR TO DATE

03

TOTAL COLLISIONS YEAR TO DATE

116

D DS BRI E FIN G FEBRUARY 2018

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U MATTER • B E YO H

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EM P LOY EE RECOG NI TI ON – RE D L E T TE R DAYS •

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D R IVE RS S H OW CUSTOMER S E RVIC E I S E EZ EE Well done to Alan Williams, Bobby Cook and Warren Brenchley, drivers on our Sleepeezee contract who were awarded with Red Letter Days for their excellent customer service. Here are comments from a customer and Sleepeezee’s very own Sales & Marketing Director. Both witnessed our drivers’ dedication first-hand and both felt compelled to send a note of thanks and commendation…

“The beds arrived on time and I haven’t had such a good night’s sleep for over 20 years. Friday was wiped out, as I spent much of the day trying to wake up - our bed is fantastic! Thank you so much.

“Just a quick message - I was travelling in my car earlier today, and at the roundabout at the end of Knights road I saw a driver who had parked his Sleepeezee lorry and was pushing a stranded car with an elderly couple inside to safety.

“I was particularly impressed by your two delivery men who were very happy to deliver it up four flights of stairs (or so they said!) Good Medway men! So a thank you to them and a huge thank you to you.” – From a customer on drivers, Bobby Cook and Warren Brenchley

“What a credit to you and your team. I’m extremely proud that he represented Sleepeezee in such a kind and professional way. “A thank you and a well done is in order.” – From Clive Parry, Sleepeezee Sales & Marketing Director on driver, Alan Williams

T E AM WO R K I S THE B EST WOR K

AN DY HYN DM AN AWARDE D RE D L E T T ER DAY

November 2017 was a busy month for those involved in the implementation stage of our Briggs operation. We didn’t just see the addition of vehicles, we also welcomed a number of colleagues who transferred over from Briggs - many of which supported during the implementation.

Congratulations to Andy Hyndman, Training Officer and CPC Trainer in DDS, who recieved a well-deserved Red Letter Day, for the course he had delivered on Low Speed Manoeuvring. Andy received excellent feedback from an assessor during a quality assurance visit of this course.

Congratulations to:

Each one played an important role in ensuring the implementation of the new Briggs contract went ahead with no impact on the operation. Special mentions to Jonathan Foster, one of our existing drivers on the contract who helped with planning.

Well done!

The course was delivered to four of our LGV trainee drivers. The assessor who watched Andy commented: “The trainer (Andy) was confident and competent, and the course was interactive as the trainees were engaged throughout the session. This was an interesting and well-presented course.”

Michelle Beese

Transport Planner

Natasha Crouch

Transport Planning Assistant

Martin Moore

Senior Transport Planner

Mitchell Wilson

Senior Transport Planner

Jonathan Foster

Well done, Andy!

Driver

CALLING ALL TEAM MEMBERS

Want to raise funds for charity while battling against a fun obstacle course?

Well now you can, as a team made up of competitors from the DDS and Vehicle Movements teams is set to take on Rough Runner’s 5km challenge in Oxfordshire on Sunday 20 May. This is a great opportunity for you to get involved and raise funds for the British Red Cross. We already have five brave runners, and are on the hunt for more.

If you’d like to get involved, please contact Jack Pickersgil, DDS Finance Analyst, via: [email protected] For more information about the Rough Runner challenge, please visit: https://roughrunner. com/events/oxford/

D DS BRI E FIN G FEBRUARY 2018

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COLT I NTER NATI O N AL LI MI TE D Dedicated drivers, vehicle tracking, driver centre management are just a select few of the benefits we bring to Colt International Limited. Founded in 1931, Colt International Limited manufactures ventilation and environmental control systems, and is a member of the Colt Group – a global organisation with 30 locations spanning 16 different countries.

We recently extended our five year partnership with COLT International for their UK delivery operation, which is managed through our South Driver Centre. During a normal week, the team conducts UK wide deliveries to Colt’s customers using bespoke 18t vehicles with curtain sides and sliding

roofs. These vehicles are driven by our two Havant-based drivers, Jeff Stevenson and James Pearce. Thank you to Jeff and James, whose daily experience and expertise working with Colt have contributed greatly to our extension with this valued customer. Great work!

SL EEPE E Z E E 7 Y E A R CON TR AC T R EN E WAL The 1990s marked the start of our partnership with Sleepeezee, and at the time it was just a Rental customer. Over time this partnership has gone from strength to strength to where it is now, highlighting the great work of those who’ve been working with Sleepeezee. As a result of your commitment we are happy to announce a seven year contract renewal. The renewal includes 60 pieces of equipment, ranging from 7.5t trucks, 3.5t trucks, units and trailers. The contract also includes compliance management, planning and administrative support direct to Sleepeezee’s customers.

Transforming raw materials into high quality beds and mattresses isn’t an easy job. For Sleepeezee, one of the UK’s largest manufacturers of sleep products, its North Kent facility is one of the biggest employers in the region, providing ample amount of resource to produce beds fit for a king - and they are!

Sleepeezee holds the Royal Warrant for the Prince of Wales, meaning lucky drivers could find themselves delivering to Buckingham Palace. Sleepeezee’s list of happy customers doesn’t stop there, as others include national retail chains like Debenhams and Dreams, small independent shops, and luxury hotels such as The Shard.

TOGETHER WE CAN HELP SHAPE RYDER’S FUTURE U MATTER • B E YO H

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To increase satisfaction, you and your colleagues throughout the business recommended we create a way of enabling people to get together and discuss key information and objectives routinely. By giving you the opportunity to voice your feedback, colleagues have the chance to be heard and get involved.

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We are excited to announce the launch of our DDS Colleague Engagement Forum.

share your first-hand experiences with the wider team, in order to build a great working environment.

This dedicated DDS Engagement Forum will create two way communication between all colleagues, and encourage cohesion. This is a great opportunity to

Your manager will shortly provide you with more information on how the forum will operate and when it will take place.

Get involved, help make us Ever better

D DS BRI E FIN G FEBRUARY 2018

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H GV S AFET Y RE VERSING. AR E YOU DOIN G I T R IG HT? Do you know the correct procedure for conducting a reversing manoeuvre? Test your knowledge in our two scenarios. You are conducting your pre-trip inspection and discover that one of the vehicle’s visual aids, which is needed during a reversing manoeuvre, is faulty… what do you do?

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a) Report the issue immediately to your line manager. b) Highlight it in the pre-trip inspection, but decide to commence your journey.

You’ve made it to the customer’s site which is particularly busy this morning, and you’ve been allocated a bay to reverse into. You’re very familiar with the site and know there is someone trained to assist you with the manoeuvre… do you?

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a) Commit to the manoeuvre straight away. b) Decide to get out and look, and commit to the manoeuvre without an assistant. c) Decide to get out and look, and ask for assistance from the trained individual to help you complete the manoeuvre.

! “Your visual aids are an important part of successfully completing a reversing manoeuvre. Under no circumstances should you start your journey with damaged or faulty equipment. In these instances, you should report any damage or fault straight away!”

! “Where there is trained assistance available you must use it - especially when visiting a very busy site, and the potential for an accident is heightened.”

It’s crucial you follow the correct protocol when attempting a reversing manoeuvre. Visual aids and assistants are just a few of the important components needed to complete a successful reverse manoeuvre. For more information on how to carry out a reverse manoeuvre, ask you line manager for the ‘Reversing Vehicles Behaviour Observation Report’ which can be downloaded from HUB360’s ‘Health & Safety’ section under ‘Management Tools’.