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A Complete Buyer’s Guide to Hotel Management System [Free Comparison Tool]
A hotel management system or better known as hotel software is a system that runs at the core of your hotel to simplify all your operations and bring them into a proper order. Much like the heart, without which, your hotel can not function and grow. Your traditional hotel keeping practices take a lot of your efforts and give lethargic outcomes. While a hotel management system gives you the most organised results with lesser efforts.
Streamlines all your operations
Simplified and quicker operations
Earns you higher profits Earns you higher profits
Improves guest experience
Improves guest experience
Streamlines all your operations
Synchronises all your departments
Synchronises all your departments
Hotel management system
A hotel management system helps you with
Saves your time
Saves you time
More guest engagement
More guest engagement
How to choose a hotel software? Now, it’s a no-brainer to get overwhelmed by the numerous software options available. So would you just pick any hotel management system for your hotel? Of course not! There is a hotel management system which is exclusively made for your hotel. This detailed buyer’s guide will help you find it.
Features to look for in your hotel software: Buyer’s Checklist Attributes
Benefits Does the hotel software speed up your check-in, check-out process?
Yes
Can you perform room operations viz. room allocation, room move and amend stay in one click?
Yes
Does the hotel software automatically generate the Guest Registration Cards and electronic keycard to smoothen your arrivals?
Yes
Is your night audit taken care of?
Front Office Operations
eZee Absolute
Yes
A 6-step wizard
Does the software let you record early check-in and late check-out charges?
Yes
Does the hotel software support day-use check-ins?
Yes
Does the software let you configure virtual rooms to charge non-staying guests?
Yes
Are you able to differentiate room statuses through different color codes?
Yes
Does the system let you capture guest image and scan guest identity card as part of guest information?
Yes
Other Vendor
Attributes
Benefits Are you able to search for anything like reservation number, folio number, guest name from anywhere in the software?
Front Office Operations
Reservations Management
eZee Absolute Yes
Universal Search
Does the software provide you arrival list, departure list, booking list and more for streamlined management?
Yes
Can you keep a track of blacklisted guests? Does your software alert you about the blacklisted guests?
Yes
Can you notify your staff through emails and SMS if required via the software?
Yes
Are your walk-ins, enquiries and online reservations handled by the hotel software?
Yes
Can you manage real-time inventory distribution on connected channels from the system?
Yes
Do your guests get instant booking confirmation as soon as the reservation is entered in the software?
Yes
Does the hotel software let you manage special reservation requests?
Yes
Other Vendor
Attributes
Benefits Can the departments at your hotel gain real-time insights of your hotel performance?
Reservations Management
eZee Absolute Yes Via 5 different views
Can you configure the different booking statuses you run at your hotel in the software? (booking enquiry, unconfirmed, hold, etc)
Yes
Are you able to customize the mandatory information you need while taking guest reservation?
Yes
Can you manage the room sharers with the hotel system?
Yes
Does the hotel software let you sell your connected rooms as a suite or a suite-child way?
Yes
Can you manage your cancelled and no-show reservations easily?
Yes
Does the hotel software automatically release the inventory on expiry of hold bookings?
Yes
Can you manage the advanced payments for bookings from the system?
Yes
Other Vendor
Attributes
Group Reservations
Billing and Payments
Benefits
eZee Absolute
Are you able to manage group reservations effortlessly in the hotel software?
Yes
Does the system identify group reservations using codes and colors?
Yes
Is your software able to smartly merge/split group payments?
Yes
Can you add group owner and set the bill to the group owner in the software?
Yes
Can you perform group operations like invoicing, room allocation, cancellation, no-show, check-in, etc simultaneously as well as separately from the system?
Yes
Are you able to transfer folios from one room to another?
Yes
Can you merge and split folios as per the guest requirements?
Yes
Do you get the list of unsettled folios in one click?
Yes
Other Vendor
Attributes
Benefits
eZee Absolute
Can you configure extra charges and inclusions to be posted on the folio in the software?
Yes
Can you configure rules in your software to route particular charges to be posted on specific folios automatically? Can the hotel software generate folios in your guest’s preferred currency and language? Does the software help you collect online payments from your guests?
Billing and Payments
Are you able to charge guests for cancelled and no-show reservations from the software? Does the hotel software provide folio templates that meet your region’s statutory requirements? Can you add your hotel’s logo in the bills and reports? Do you get a free trial of the hotel system before you purchase?
Easy Product Evaluation
Does the vendor offer free trial in your own data to help you evaluate the system better?
Yes
Folio Routing
Yes Yes
ePayments
Yes Yes
We’ll develop new templates for your region if required.
Yes Yes
Get started from here.
Yes
Get started from here.
Other Vendor
Attributes
Benefits Are you able to configure multiple rate plans in the system?
Yes
Can you set up discounts and configure their visibility in the software?
Yes
Does the hotel system let you record your business sources and the rates you offer them?
Yes
Does your software let you set and manage separate contract rates for your business sources, regional travel agent, OTAs, car rentals, taxi drivers, etc?
Yes
Can you define seasons in the software and set the rates accordingly?
Rate Management
eZee Absolute
Yes
Seasonal Rates
Does the software let you configure negotiated rates for special guests?
Yes
Does your software allow you to configure slab and flat taxes?
Yes
Can you easily manage those company accounts who are using/staying at your hotel frequently? Are you able to configure meal plans in the hotel software? Can you configure your rate plans as packages?
Yes
City Ledger
Yes Yes
Package Rate Feature
Other Vendor
Attributes
Revenue Management
Benefits
eZee Absolute
Can you keep track of your ADR, RevPAR and average occupancy percentage from the hotel PMS?
Yes
Are your last minute no-shows and cancellations reduced through the system’s automatic guest credit card verification?
Yes
Does the software let you set up separate rates for your website and channels from one place?
Yes
Are you able to manage your hotel’s housekeeping and maintenance from the hotel system?
Yes
Can you assign tasks to housekeepers from the hotel software?
Yes
Can you assign maintenance work orders to the housekeepers with priority in the system?
Yes
Does the software let your housekeeping staff update task statuses, post remarks and notes in the system?
Yes
Does the software let you block or unblock rooms from inventory for maintenance?
Yes
Housekeeping
Other Vendor
Attributes
Hotel Marketing
Benefits Can you save your guest database in the hotel software?
Yes
Can you send promotional emails to your guests from the system itself?
Yes
Can you send promotional SMSes to your guests from the system?
Yes
Does the software help you collect more TripAdvisor reviews?
For Hotel Chain
eZee Absolute
Yes
Through TripAdvisor Review Express Program.
Are you able to manage your hotel chain operations using this hotel management system through a single login?
Yes
Are you able to manage your guest profiles centrally, for those guests who’ve stayed at any location of your group?
Yes
Can you manage your hotel chain’s travel agent profiles centrally from the hotel system?
Yes
Can you grant user privileges as per their roles and location they’re based at?
Yes
Other Vendor
Attributes
Benefits Does the hotel software provide straightforward front-office, backoffice, housekeeping and managerial reports? Does the hotel software provide reports that meet your region’s statutory requirements?
Hotel Performance and Reports
Yes Yes
We’ll develop new reports for your region if required.
Do you get daily reports of reservation, bookings, arrivals and departures at the end of the day?
Yes
Can the system email reports after night audit?
Yes
Do you get reports which help you with your hotel’s expense management and calculation from the system?
Yes
Does the software give you insights on occupancy, revenue, most performing OTA, and other important facets of your hotel?
Profile Management
eZee Absolute
Yes
Innalytics
Does the software provide tax and accounting reports viz. daily receipts, city ledger, and such likes?
Yes
Can you manage guest profiles and preferences in the hotel PMS?
Yes
Does the hotel software let you save your travel agent profiles in the system?
Yes
Other Vendor
Attributes
Benefits Can your guests set up and build their profiles at your hotel from the software? Does the software allow guests to perform self-check-in?
Guest Engagement
eZee Absolute Yes
Guest Portal
Yes
Guest Portal
Can your guests request for services right from the guest portal?
Yes
Are you able to send scheduled informative pre-arrival, in-house and post-departure emails to guests from the system?
Yes
Does your software offer contactless hotel services and stay to your guests?
Yes
Right from bookings to post-departure
Does the hotel software help you collect guest feedback?
Yes
Does your software allow your guest to extend their stay and modify their booking from the guest portal?
Yes
Can you manage your hotel’s all expenses through the software?
Yes
Does the system help you track the commissions and sales of your travel agents?
Yes
Does the software help you handle your miscellaneous sales?
Yes
Cashiering
Other Vendor
Attributes
Benefits Does the hotel software have a mobile app to help you manage your business on-the-go? Does the app notify you on bookings and other important activities happening at your hotel?
Hotel PMS Mobile App
Yes
Yes
Can you print guest registration cards, vouchers and invoices right from the hotel PMS app?
Yes
Can you perform operations like check-in, housekeeping, inventory distribution, room allocation and more from the app?
Yes
Are you able to manage your online reviews from the hotel PMS app?
Yes
Does the app come with a digital assistant taking voice and text commands to perform operations accordingly?
Yes
Can you switch between multiple properties from the app?
Yes
Is the system integrated with Fiscal Printers to meet your region’s statutory requirements?
3rd Party Integrations
eZee Absolute
Is the hotel software integrated with financial accounting software?
Yes
We’re also open to meet any new requirements for your region.
Yes
Other Vendor
Attributes
Benefits Is the software integrated with payment gateways?
Yes
Is the software integrated with SMS gateways?
Yes
Can the system integrate with third-party booking engine?
3rd Party Integrations
eZee Absolute
Yes
We’re integrated with our booking engine and many other booking engines.
Yes
Can the software integrate with third-party channel manager?
We’re integrated with our channel manager and many other channel managers.
Can the software be easily integrated with restaurant POS?
We’re integrated with our restaurant POS and many others.
Is the software integrated with a reputation management system?
Do you offer open API integrations?
Yes
Yes
We’re integrated with our reputation management system and many others.
Yes
We have a centralized platform to settle data connectivity hassles.
Explore our Hospitality Marketplace with 800+ third-party integrations
Other Vendor
Attributes
Benefits Are you able to grant user privileges as per their roles and restrict important data access from the software? Does the system lock the transactions to avoid operation overlap between multiple users?
Security and Stability
Does the system record the changes made by all users at any date and time? What is the server uptime guarantee? Can your guests pay securely with you? Do you get access to 24x7 technical support to solve your queries with the software? Does the vendor provide you technical support in your preferred language?
Technical Support
Are there any DIY video tutorials available for you to know how the system operates? Does the vendor help you in system implementation for your property? Do you get product training?
eZee Absolute Yes Yes
Net Lock
Yes 99.99% Yes
We are PCI-DSS compliant.
Yes Yes We give support in many languages through our partner network.
Yes
You can find them on our Youtube Channel.
Yes
We offer product training and 100% implementation of the system.
Other Vendor
What next?
Explore other hotel management systems in the market.
Compare them using this buyer’s guide.
Find out ONE hotel software that suits your property.
Here’s everything you need to run your property Start your 14-day FREE trial
Reach us at:
www.eZeeAbsolute.com
[email protected]
+91 97277 09911
But, only having a hotel management system is not enough. For all-round management of your hotel business, you need the RIGHT system for inventory distribution and acquiring direct bookings.
A detailed comparison handbook to help you buy the best booking engine.
A checklist to acknowledge before you decide on your channel manager.
Booking Engine Buyer’s Guide
Channel Manager Buyer’s Guide
Look before you leap.
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