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ImportantInformation Flipbook PDF
ImportantInformation
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Important information about your holiday Manage your booking online We put you in complete control of your holiday! Manage your booking online and you can amend your details, make payments and check in online. You can also reserve seats for your flights, add extra 22kg bags (up to max 3 bags) and even pre-order inflight meals. Pretty handy!
Add holiday essentials
For your convenience...
Visit manage my booking or call 0333 300 0737 Add an extra bag
Check-in online for your flight
Reserve your seats
Amend contact details
In-flight meals
Resend holiday documents
Travel Insurance
Make holiday payments
Important Information Essential Holiday Information
FAQs
www.jet2holidays.com/essential-holiday-information .
www.jet2holidays.com/faqs .
Hand Baggage
Special Assistance 0800 408 5591 or 0044 203 059 8337 Opening hours: Monday to Friday 8am - 9pm Saturday and Sunday 9am - 6pm . In-Resort 24-7 Customer Helpline 0044 113 387 9501 . Pre Travel Services 0333 300 0737 Opening hours: Monday to Friday 8am - 7pm Saturday and Sunday 9am - 6pm Email: [email protected]
You can take one piece of hand baggage onboard with a maximum weight of 10kg and must be no bigger than 56 x 45 x 25cm. For more information please visit: www.jet2.com/travel-extras/baggage . . . Checked-in Baggage You can take up to three 22kg checked-in bags per person. For more information please visit: www.jet2.com/travel-extras/baggage .
Please Note - For your flights, you may not bring on board alcohol for the purposes of consumption whilst on the aircraft. Only alcoholic drinks purchased on board may be consumed during the flight. Jet2.com reserves the right to serve alcoholic drinks to customers at our absolute discretion. The airport authority is responsible for providing mobility assistance to our customers at airports not Jet2holidays. Therefore, in order to ensure both your outbound and inbound airports have the correct mobility assistance for you, it is essential that you preadvise us as soon as possible and never later than 3 days prior to travel (this gives us time to advise the airports strictly by no later than 48hrs prior as they require).
Airport Parking Never turn up at the airport without first pre-booking your airport parking. Airport car parks charge a premium for turning up on the day, which can be up to 60% more than prices found on www.iet2extras.com
Contact Details If you have any queries regarding your booking before you travel, please call us on 0333 300 0737. Our office is open from 8am to 9pm Monday to Friday, 9am to 6pm Saturday and Sunday. Alternatively you can visit our www.jet2holidays.com/faqs or e-mail queries to [email protected] In all of our beach destinations, we offer a in-resort service. Once you are on holiday our Customer Helpers are on hand to help with any customer service issues and it is important that you make them aware of any problems you are having at the time so that they can assist you. You can find out more about your Customer Helper and how to find/contact them by reading the welcome letter you'll be given on arrival or by checking out the Jet2holidays information guide and/or the notice board which are usually located in the reception area or a dedicated reps room in your hotel.
We cannot stress enough how important it is to take out travel insurance at the time of booking, not only to cover you whilst you are on holiday but also to offer cover for any eventualities which may occur which may prevent you from travelling. If you don't yet have cover arranged please call us on 0333 300 0737 and we would be happy to arrange this for you. In the unlikely event you require medical assistance, have an emergency, or require assistance whilst travelling on a Jet2CityBreak, please use our UK 24/7 number on 0044 113 387 9501 and a member of the team will assist you.