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Family Business Issue #10 June 2021 Edition Flipbook PDF
Family Business Issue #10 June 2021 Edition
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Issue #10 June 2021
Editorial The pace of sales at Bradfords remains frenetic, despite the supply challenges and price increases. So it’s great to see that all the efforts put in over the past extraordinary months has been recognised, both nationally at the Builders’ Merchants Awards, but internally with the awarding of our mid-Year William Bradford Awards to four worthy winners. Family Business remains a forum to celebrate the best of what Bradfords stands for and you’ll find plenty in this issue from customer reviews, to local initiatives at our branches and beyond to seeing the continued positive progress of our Health and Safety Culture. As ever, please do send feedback on the magazine – we want to put in what you want to see! And if you’ve got any great news then please do let us know.
To everyone achieving a long service milestone during May, June & July Thank you for your commitment, hard work and support 40 Years
Steve Hulme
Dion Newcombe
Ian Hamilton
Geoff Hooper
Simon Leach
Nick Peppin
Tarq Hill
35 Years
Fee Lunn
Jackie Voak
Amy Jeffries
Steve Codling
Khiley McSweeney
Jay Waterman
Vicky Lane
20 Years
Keith Millar
Graham Watling
Nigel Matthews
Beverley Beddows
Phil Quick
Nicholas Weeks
Michelle Noble
David Brimble
Mike Richards
Mark Wills
Lisa Quick
Sue Dabinett
Jason Webber
Dominic Wilson
Liam Roberts
15 Years
5 Years
Glyn Wilson
Mike Sidey
Barry Scott
Thomas Bearne
3 Years
Tim Simpson
Lisa Wareham
Matthew Clark
Phil Board
Ryan Stanley
7 Years
Josh Coombes
Mark Burnet
Josh Taylor
Jane Barwick
Jonathan Davis
Sam Coulthard
Dean Turgeon
Neil Boon
Jo Flint
Paul Cowen
Tony Walter
Simon Brain
Paul Gillett
Tony De Luca
Stacey White
Geoff Draycott
Matt Jones
Chris Dunlop
Kerry Young
Geoff Evans
Sally Kinnersley
Carl Filer
Chris French
Jan Miles
Stuart Frear
Family Business was lovingly created and brought to you by Giles Bradford and Jessica Recardo. If you want to be involved or have some great content to share for future editions please get in touch
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New Starters - Welcome to the family! Richard Dawkins
Dominic Folland
Justin Harmsworth
Benjamin Hobbins
Hannah Rance
Andrew Cardy
Jack Hocking
Richard Knowles
Richard Woodhouse
Martin Jones
Adam Sturge
Derek Elliott
Amber Nursey
Jake Munkley
Gary Ashenden
Paul Mortimore
Emily Saville
Alex Downey
John Cornes
Catherine Smith
Joseph Mardle
Ellena Blake
Neil Currie
Darren Carr
Lewis Rigley
Garry Rishworth-Hunter
Andrew Upfield
Ryan Clemes
Stuey Woodward
Angelina Whitlock
Bernard Wiltshire
Craig Pitham
Richard Thick
Aidan Sturgess
Jake McDermott
Austin Coney
Rute Cunha
Keith Godfrey
Emma Lambert
Paul Adams
Mark Girling
Rachel Stewart
Gary Allen
James Hibble
Joshua Roberts
Paul Toomer
Michael Pickering
Ryan Thayre
Joseph Matthews
Caroline Grabban
Thomas Savigar
Patricia Mitchell
Matthew Pascoe
Matthew Maizey
Mark Edwards
Internal Movements! Congratulations to everyone below who has taken the next step in their career. Chris Penny - KA Sales Supervisor
Gary People - Sales Advisor
Sam White - Regional Sales Manager (SW)
Dan Morgan - General Manager
Luke Ledbury - Regional Sales Manager (NE)
Pat Green - General Manager
Dean Stroud - Branch Supervisor/Relief LGV
Neil Price - Sales Manager
Edward Martin - Branch Supervisor
Martin Hughes - General Manager
Ben Cheffey - Branch Supervisor Phil Skeats - KA Manager Chris Dunlop - P&H Development Manager
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Around the branches Moretonhampstead
Moretonhampstead’s Employee of the Month - April & May April - Rob Wilkinson Congratulations to Rob Wilkinson who won employee of the month in April as judged by his manager Dan Mullin and peers. Dan said “This is well deserved recognition of Rob’s commitment to Bradfords and the team. He’s passed his LGV theory tests, volunteered with colleague Reece at a neighbouring branch to help out despite a full day at Moretonhampstead and gets consistent 5* customer reviews!” And all done with a smile and a joke. May - Simon Ralph Driver Simon Ralph won employee of the month in May. Known to all his colleagues as Porky, Simon was recognised for his proactivity and rapport with the customers. Manager, Dan Mullin said: “Porky Ralph is a true local legend in the local area, has demonstrated teams and branch spirit in moving days holiday (unprompted) seeing the delivery board looking extremely busy. ‘Always out delivering multi drops on the cabstar, great feedback from customers, and a pleasure to work with.’ Well done Simon - keep up the good work and enjoy the beers!
Sherborne Awards First ‘Charlie Bartlett Trophy‘
Sherborne
Friday 11th June saw the first ever Charlie Bartlett ‘Going the Extra Mile’ award to branch supervisor, Colin Wileman at Sherborne branch.
Set up as a legacy in memory of ex-long standing third generation employee Charlie Bartlett, the Charlie Bartlett award will be given annually to the Sherborne staff member who their colleagues vote as the person who’s gone most over and above for the branch, colleagues and customers in the past 12 months. On hand to give out the award were Charlie’s daughter Lorraine and his grandson Ryan.
Charlie Bartlett, long standing member of the Sherborne Team - 1932-2020
Colin accepting his trophy. Lorraine and Ryan to the right, Paul H to the left!
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Around the branches Sidmouth
Sidmouth’s Geoff Hooper notches up 40 years with Bradfords On 15th June 1981, a young Geoff Hooper walked into the Miller and Lilley showroom in Sidmouth as the showroom assistant. Back in those days, the showroom was our ‘new’ style self-selection area for lightside: our shops as we know them now.
Geoff takes up the story: “I became more involved with the heavyside of the business: being a small branch everyone did a bit of everything. By the mid-eighties we acquired a local firm called George Maers local coal merchants and hauliers which meant we could deliver bulk sand and blocks etc., and also the name above the door changed to Bradfords.” Geoff has looked after materials previously for the branch, but has spent his 40 years (so far!!) mostly in sales - currently looking after them where he started in Sidmouth, but also at Axminster, Exeter, Honiton and Seaton. Reflecting on four decades, Geoff said: “I have made a lot of friends in that time with customers and staff. Some of the customers were either very young or not born when I started as were some of the staff that I work with!” From all of us at Bradfords, Geoff - congratulations on this extraordinary milestone.
Pictured above: the model railway set up by the Sidmouth model railway society with the Miller and Lilley yard and sheds from c.1950, courtesy of Chris Dunford. If you want to know more about it, then check it out here...
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Customer Feedback Hello, I am looking to place an order for a bathroom / shower room suite on-line. Your website advises not all stock is shown on the website? So went to your Taunton YPS branch. Problem solved. Your colleague Matt was highly professional; took me through the options; provided a quote; nothing too much trouble. Old fashioned customer service, can't put a price on that. Please pass on my thanks. All the best Peter Aplin Local Branch: Taunton YPS
Good morning I had a delivery this morning and I'm blown away by how amazing the driver was.My delivery number is 000028198.The driver was kind and offered to put my delivery in my garage for me as he knew I would be doing it and he did it all for me.I would just like to say that the driver is a credit to your company and is a genuine nice person.Please pass on my thanks again to your brilliant employee.kind regards Sally Faragher. Local Branch: Worcester
Hi I would like to give my feedback on the excellent service I have received from Carol Phillips at your Verwood branch. During these challenging times I am sure you have all dealt with a lot of negative reports and I want to make sure your company realises how lucky they are to have an employee as good as Carole. Could you guarantee that this message reaches the appropriate departments. Kind regards Lyn Coombes Local Branch: Verwood
We just wanted to say how pleased we have been with the service provided by Rob Miller in your Yeovil branch. From our first visit when looking for a kitchen for our new build Rob has been extremely helpful and his guidance and knowledge has been invaluable in helping us make decisions for the build. We would be pleased to recommend Bradfords and Rob to anyone. Please pass on ur thanks to Rob. Best regards, David & Kate Morgan Local Branch: Yeovil
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Customer Feedback Subject: Hydraulic block splitter. Hi Jason & Simon I have just spoken with Ed Colegrave of Colegrave construction who has asked me to pass his sincere thanks regarding the job you both did in helping to get the Block splitter back and working .They are this morning back on site and working due to you two going over and above. PS It’s a thanks from me as well. A certain advert springs to mind here [We got your back as they say]. You two did that for me here. Thanks Regard Trev Tool Hire Ilminster
Good afternoon It's just a message to give feedback on the branch in plymstock I think telephone number 01752 401100. We ordered some decking on 20th april and it still hadnt arrived but would like to say a big thank you to adam and I think bill. From the beginning they been really good with keeping us up to date and being honest. Today after talking with partner we decided as there was no definite date which is nothing at all against use it can not be helped to ask for a refund and just wait it out till use have it in stock and bill was brilliant requested it straight away and was an all round brill help. I just wanted to let use know this Kind regards Sharon Local Branch: Plymouth
FOR THE ATTENTION OF THE GENERAL MANAGER Dear Sir We have just received an small order from your company. We wish to say this is our first dealings with Bradfords and the whole process has been a pleasure - from our contact with Enya Watkins who was so friendly, efficient and knowledgeable, to the lady with whom we had telephone conversations regarding delivery and to the two gentlemen who actually made the delivery itself. Sadly, service of this excellence is becoming a rarity but in the case of the staff of your company, it has been first class. We will have no hesitation in making your branch at Weston super Mare our first port of call to meet any future needs and would certainly recommend you to anyone needing your any of your extensive product range. With our thanks. Ron and Julia Hill
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Interview with William Bradford Award Winner - Andy Hall Smith Giles – First of all, congratulations on winning one of the first WBAs! Andy– I was amazed. Giles – You did a great job and the point about the WBA is that the winner is of equal importance to the fact that people wanted to put you forward. You had amazing citations from Gaynor and Daniel. What they wrote was extraordinary. Credit to them that they wanted to say what they did. We’re delighted to see you win, and great to see recognition for the team at Nuneaton. Let’s start with your background and what makes you who you are? What’s your story? Andy – My Dad was big on DIY. I’ve done bar work, plumbing, taxi driving, general delivery driving in the past. I worked at a school crossing patrol for 18 months which was really satisfying but didn’t pay. Giles – So you were a lollipop man?! Andy– Yes, there with the lollipop. A job came up with TP, and I wandered in. TP lost the contract and Bradfords won it and here I am.
and do your best. It’s how I was brought up. You just keep going and pray for the next day. We had a tremendously disorganised year last year because of Covid, and we just had to find a way through. You
You won the award because of what you’ve done. Are there any examples that make you think that way about Bradfords. Andy – I‘ve been looked after here. It’s good to work for. We all have off days right? But keep going, keep doing what you can. Find a way to keep the customers happy! Giles – We like to hear that!! What do you need in place for you to be able to give your all?
Andy – A good team always helps. Genuinely here we have a great can’t be expected to do any more team and we all pull together. If than your best, but if you do then anyone’s having a bad day, we’ll the chance is that you’ll get through give them a (virtual!) hug. Although to the next day. we’re all individuals, we are basically a family because we see Giles – That’s great – and you’re more of each other every week right. than we do our own families. So – next question, what makes Bradfords Bradfords and what does Giles – Tell me about Bradfords Family Values – how do you live Bradfords stand for? them? Andy – The only thing I can tell you Andy– Look after the customers as is what I’ve picked up in the past best you can. You can’t always three years – family company, please them – but if you can keep family run, family orientated. them happy that’s what makes the Although we’re not a national, everyone seems to be well thought difference. of, and not a number. Bradfords – you’re part of a team, part of the crew, part of the family.
Giles – What I really want to know is – what makes you you? There’s some alignment between how you Giles – That’s so great to hear. show up and Bradfords values. We’re 800 people strong and yet Andy – I guess it’s keep plodding we’re not numbers.
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Interview with William Bradford Award Winner - Andy Hall Smith Giles – Really interesting that your answer is around customers because your award was very much about the fact that you took on the paternal role in the branch – front and centre with customers, but you picked up the reins for running the branch. Andy – Somebody had to. Giles – But it would have been easy not to have stuck your head above the parapet! Andy– I’ve been alongside Lee since day one and before. We’re a very tight team and know each other’s minds. I knew a lot of the behind the scenes, so I could just pick it up and keep things going. I’m basically next in line for the earache! Giles – But you were there to make sure the show went on… Andy– If the team isn’t happy, if the customer isn’t happy. You’ve got to keep everyone happy. Years of experience inside and outside of work. Giles – Common sense and pulling on the experiences you have. These experiences help you to see situations the right way backed up by your knowledge. It’s great to know that there’s no single point of failure at Nuneaton.
supply, and on occasion swallow price to maintain that trust. Giles – What makes it difficult to live our values? It’s easy to when everything is going well, but what when it’s not, and it would be easier to walk on by rather than do the right thing.
inevitably has more aspects to it that are formally laid down. What do you do that helps you succeed that you’ve not been told to? Andy – Keep calm. I have to just keep it calm. There’s no point in getting stressed as it helps no one.
Giles – About having a level of Andy – As you say – it’s family. You perspective and taking a pause and don’t always get on as well as you’d deep breath then. like. We might fall out for 10 mins, And what’s the action or activity but after that – arm round each that you do which you need to do other and have a natter. The every day that makes your job biggest challenge has been done on rails that perhaps others customers and shortage of supplies. don’t know about? They want to see goods on the table regardless of the context. We just Andy – Just smile and be friendly. Be professional. That goes an awful need to give them something for long way. We get much more out them to be able to do the job of our suppliers by taking this they’re being asked to do. approach. Because it’s been such Giles – The ability to know that it’s an interesting year – mistakes have not always easy to live the values happened by our suppliers. But and that it requires conscious taking the right approach means effort is great. they want to help. When you get a job, someone says Giles – Thanks Andy, some great this is what you are going to do. soundbites in there: well done But the reality is that your job again!
Andy– We’re all human, but it’s just a case of keep going. We’ve had to step outside the box to keep up
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Mid-Year William Bradford Award Winners We're delighted to be able to announce 4 winners for the mid-year William Bradford Living the Values award for 2021. The William Bradford awards recognise those most wholeheartedly living the Bradfords Family Values - Commitment, Care, Consistency and Innovation. Entries were strong, but we had to whittle them down to just four. And those winners are.... (drum roll please) Dean Gerrans, Redruth General Manager Dean was nominated by his team for his unwavering support to them, always going above and beyond for them, and creating a great atmosphere at the branch. Apparently when they get a break (he occasionally allows that!), then it's all round to 'Deano's' for drinks! You'll have seen in earlier news posts his commitment to the April and May cycling challenge, the Westcountry 10,000 - not only as the instigator of the challenge, but also bringing his own bike into the branch to be ridden by his team to get the miles in. That challenge ended in over £3000 being raised in support of our partner charity, MHUK.
Mandy Priestley, Sales Assistant at Willand Mandy is loved by her team and customers alike at Willand. She always puts 100% effort into everything she does, gets stuck in when working in the yard and has an excellent rapport with the customers. A great example of living our values day in day out.
Jo Flint, Facilities Administrator at the BSC Jo is the unsung hero at the Branch Support Centre - quietly getting on with support to the branches as facilities administrator whilst at the same time being willing to help anyone where and when she can. Helping with any sort of emergent issues, Jo is regularly the "first go-to person" in the BSC. Her dedication to getting the job completed and her customer care has been second to none. Poppy Quinton, Product Data Controller at the BSC Poppy, usually one of the smiling faces of the BSC has of course been mostly working from home over the past year. Despite that she's provided invaluable support to the commercial team. In a challenging time, with more work than could possibly be managed, Poppy has gone above and beyond in her role, supported her team every step of the way. She has shown outstanding commitment and care through frequently working late to ensure we reach our deadlines in our busiest periods and takes great pride in making sure she is doing the best job she can. She has even taken on new aspects of the role on top of everything else we have going on and gladly accepted this challenge. Without this attitude the business would undeniably have suffered over the last 6 months through important developments not being actioned swiftly.
Well done to all! All will receive a William Bradford Award trophy. Meanwhile, congratulations also to the other nominees: Richard Buck, Head of Commercial Sam White, Area Sales Manager Ruth Rose, Product Data Manager Luke Smith, Category Manager The next William Bradford Awards will be awarded at the end of the year. Remember that these awards are open to everyone, and anyone can nominate anyone. If you don't tell us about your amazing colleagues we can't put them in the frame for winning so please do make the effort to do so where you feel they deserve to be recognised. Awards nominations as ever to Giles Bradford, and you'll find the awards nomination form on the hub by searching "WBLTVA Nomination Form".
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Builders’ Merchant Awards 2020
WINNER - Branch Manager of the Year for Dan Miller at Ross Dan was recognised for the turnaround he has achieved up at our Ross-on-Wye branch, picking up the pieces after MKM opened in neighbouring Newent. Dan’s leadership turned Ross into our most profitable branch with a culture to match.
WINNER - Marketing Campaign of the Year for 'We've Got Your Back' The marketing team continue to deliver bold campaigns which have been cited by external agencies as the example to follow in the sector. This was another accolade in the already well feathered cap for Paul and his team!
WINNER - Builders' Merchant 21-50 Branches (for the second year in a row!) Record sales in 2020 were backed up by Bradfords leading the merchant sector in terms of how it handled the pandemic, by the development of all of our e-commerce offering, health and safety culture, communications strategy and development programmes for our teams. But what this award really recognises is the superb efforts of everyone in the business over 2020. Well done!
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Health & Safety HEALTH AND SAFETY FOCUS – THE TOP 3 The Health and Safety Team have worked hard over the past couple of years to create an engaged learning culture for safety at Bradfords. The results speak for themselves with hugely improved levels of engagement and reporting. Here Greg and Terry take us through the three most common causes of accidents, what we’re doing as a business to mitigate and what we all ought to be doing to take our own responsibility. Greg and Terry, over to you… The data we collect shows very clearly the trends in the accidents which occur at Bradfords. The top three are: Injured while handling, lifting, or carrying.
older colleagues who he is), but many of the accidents we see are from people trying to lift too much. Get away with it and you might just impress, but get it wrong and you’re risking doing yourselves a serious and potentially long term injury. And when you lift wear gloves. We’ve not only gone out and sourced better gloves off the back of feedback around previously issued gloves, but we’ve got you a ‘Bob the Builder’ utility clip for them on surcoats too so there’s no excuse not to have them on you. If it’s wet, then take care – there’s plenty of evidence to suggest that significant numbers of our handling accidents occur when it’s soggy underfoot or the object you’re trying to carry has been made slippery
Contact with sharp material or object.
by rain. And if in doubt, make sure you’ve refreshed
Slips, trips & falls.
yourself on the procedures. We’ve recently
Fortunately, we’ve avoided any major accidents in
retrained all branch POP staff, so there’ll always be
these three areas, but we also know that increased
someone you can ask if you’re not sure how to lift an
occurrences of minor injuries and accidents in these
object safely. And if it’s too big – use manual
increases the likelihood of something major
handling equipment. We’re trialling new fork grabs
occurring. So we owe it to ourselves and each other at Dorchester and Redruth at the moment to make to take the appropriate measures to minimise the
our ability to move stuff around our yards even safer
chance of even the most minor accidents.
and better.
Below we’ll cover each of the three categories above in detail. Injured while handling, lifting, or carrying. We all like to think we’re Geoff Capes (those of you born post 1990 might need to ask your
Geoff Capes breaking the world record for the ’Brick Lift’ in 1994
New fork grabs being used at Dorchester & Redruth
.
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Health & Safety Contact with Sharp Material or Object Gloves gloves gloves. Please wear gloves! In most cases the injuries seen here are to hands. And with our shiny new gloves there’s no excuse. We know
We’ve introduced a new range which are lighter and fit better (we even have a fitting service for them if required!)… make sure that you’ve got the right boots for you.
that some people don’t like gloves, but rest assured
None of the above is rocket science – just about
that the slight discomfort wearing them is definitely
taking sensible measures to prevent these basic and
less painful than getting impaled by a sharp object.
avoidable accidents. To help we’ve also reworked
However, there’s more we can all do around basic
the H&S Induction material to be more useful and
housekeeping and diligently making sure banding
relevant to working in our branches, and we’ll be
around products is completed to further reduce the
issuing regular safety alerts pertinent to these three
chance of this injury occurring. In most cases hand
most common accident categories. Most of all
injuries, some head injuries & feet/lower leg &
though, don’t walk by if you see something you think
products falling. But we come back to gloves. We’ll
is wrong, and stop and think before you carry out
be taking on the role of ‘Glove Police’ and
any activity.
challenging anyone not wearing gloves. But it’s your As ever we’re on hand to help and support as responsibility not to walk on by too.
needed – don’t hesitate to use us. But also please
Slips, Trips & Falls
do provide feedback – you’re the ears and eyes on the ground day-in-day-out so you probably know
Banding, and products left in walkways have a nasty better than anyone where the problems are and habit of tripping us up. Housekeeping remains key to indeed how best to solve them. avoiding this 3rd category of accidents. But again there’s something about stopping and thinking about the conditions of the day and adjusting your actions accordingly. The majority of our slips, trips and falls occur in bad weather. But, you also need to make sure you’re not wearing ill-fitting boots.
Paul Carlisle modelling his father’s boots at Bradfords Cottage on Hendford Hill many many years ago
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Sustainability
CO2nstruct Zero Business Champions As an industry which overall contributes to some 43% of the UK’s carbon emissions, the construction industry has been setting out it’s plans to support the UK commitment to climate change and net carbon zero. The sector-wide programme, known as CO2nstruct Zero, has been developed by the UK’s Construction Leadership Council (CLC), the body which works with government and the industry itself to promote initiatives to deliver the requirements for the future construction sector.
Co2nstruct Zero provides a common framework for members of the sector to work to in collaboration in order to reduce the carbon footprint associated with the built environment. Included in the framework are initiatives and targets around transport and logistics, the energy efficiency and material construct of buildings themselves, and construction activity itself. For more information see: ACE (constructionleadershipcouncil.co.uk). At the start of May, the CLC announced the first 15 CO2nstruct Zero ‘Business Champions’ – organisations which have committed to support the CO2nstruct Zero initiative. And Bradfords was on that list as one of two builders’ merchants. What does this mean for us? Well, for sure we now have to put our money where our mouth is and commit to driving change in our business which sees us with a roadmap to net carbon zero by 2050 or before, but it also means that we now have a peer network of fellow business champions with whom we can collaborate and share best practice. Expect to hear much more about this over the coming months as we launch our environmental sustainability strategy and start to put measures in place to ensure that we are on target for net zero as well as supporting our wider South West Communities to do the same.
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STEPHEN LOVERING just left a new 5-star review of bradfords.co.uk: Incredibly prompt delivery ..... we bought some rolled turf at a discounted price and needed a dumpy bag of loam. Spur of the moment thing meant the turf needed laying as soon as it was delivered, so the loam was even more urgent!! The manager pulled out all the stops to make it happen and at 8am the following morning, it was expertly delivered and positioned where we wanted it! The driver used the hoist to get over a hedge, through a gate and lowered into the back garden perfectly!! A massive thankyou to Bradfords. Steve & Laura, Chagford, Devon. VernioT just left a new 5-star review of Bradfords Building Supplies - Ross on Wye BBS: Great service. Polite, helpful and courteous. From the sales staff to the most important persons the delivery drivers. When a delivery is being made and I have not been around due to work commitments. The drivers have phoned and have dropped the materials as instructed over the phone. Have not had a bad experience.
Victor Willdig just left a new 5-star review of Bradfords Building Supplies - Avonmouth BBS: The update text messages were very helpful to indicate an expected time period on the day for delivery. Marcus the delivery driver was very friendly and kind to the kids who enjoyed watching the cool truck!
alan thorn just left a new 5-star review of bradfords.co.uk: I received a phone call from sales advising my sand was out of stock and would arrive the next week, It's not every company that will go that extra mile so thanks.
Lynn Bateman just left a new 5-star review of Bradfords Building Supplies - Bridgwater BBS: Unfortunately for the Delivery guys the lorry wouldn’t fit in our entrance . Without Hesitation the driver said no problem we will just handball it all off ( there was a lot to carry & it was pouring with rain ) they stacked everything tidy and we’re both polite and courteous . They are a credit to the Company , only caught one of their names Darren & the driver , thanks guys
Peter D. just left a new 5-star review of Bradfords Building Supplies - Dorchester BBS: Some of the things I wanted were out of stock but a very clued-up young lady in the Dorchester depot sorted out alternatives with me. Delivery was on time, friendly and efficient. Competitve prices. Overall, very happy. Katharine Leighton just left a new 5-star review of Bradfords Building Supplies - Trowbridge BBS: The service was friendly and efficient. The goods arrived quickly and the delivery service was excellent. Everything was carried into the garden for me. Very happy. Lisa just left a new 5-star review of bradfords.co.uk: Ordered some dumpy bags of gravel and loam online. The order was filled by the Blandford Forum Branch. They rang immediately to say that loam was not in stock and could I wait. A week later they rang to say they would deliver my order next day. The delivery driver was excellent and managed to drop the bags exactly where they were needed. The quality of the gravel and the loam was excellent. I can't fault them.
omoko Plant has updated their 5-star review of Bradfords Building Supplies - Verwood BBS: I am not a business customer, but I always feel very welcomed. From the lady on the phone to the store staff both at the counter and the item handling. Needless to say, they are very efficient. I feel very lucky to live nearby the store.
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Acorn Rewards - Wellbeing Centre
For a collection of mindfulness videos and tips to reduce stress, increase productivity and help you sleep better head to Acorn Rewards to access handy tips and tools to help your mental health and well being.
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