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Internet Explorer Browser - Delete Cookies Flipbook PDF
Internet Explorer Browser - Delete Cookies . Overview . The information below can help to resolve a wide range of issues
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Internet Explorer Browser - Delete Cookies Overview The information below can help to resolve a wide range of issues that can occur on our website when using Internet Explorer version 6 or later. Cookies are small text files that websites place on your computer to remember you the next time you visit that site. These cookies help us recognise you when you log in and remember information such as your preferred language and odds format even when you are not logged into your account. In some instances, website access issues can be resolved by deleting the existing cookie. If you continue to experience issues after completing the steps below, or would like one of our Customer Service Advisors to assist you with making these changes, please refer to the Contact Us information on our website by selecting the ‘Contact Us’ button. Alternatively, you can email [email protected]. Accessing The Delete Cookies Feature 1a) Open your browser and click on ‘Tools’ on the top bar then ‘Internet Options’. Internet Explorer 6
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1b) This will open the ‘Internet Options’ window.
2) Once ‘Internet Options’ opens it should open to the ‘General’ tab. If not, click the ‘General’ tab along the top of the Internet Options menu. Internet Explorer 6
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In the ‘Temporary Internet Files’ section select the ‘Delete Cookies’ button.
In the ‘Browsing history’ section select the ‘Delete’ button.
You will then receive the below pop up. Once you select ‘Ok’ the Cookies will begin clearing from your browser.
You will then receive the below pop up. On here select the ‘Delete Cookies’ button.
You will then receive the below pop up. Once you select ‘Yes’ the Cookies will begin clearing from your browser.
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In the ‘Browsing history’ section select the ‘Delete’ button.
In the ‘Browsing history’ section select the ‘Delete’ button.
You will then receive the below pop up. Tick the ‘Cookies’ option and ensure that ‘Preserve Favourites website data’ is unticked. Then select the ‘Delete’ button which will begin clearing the Cookies from your browser.
You will then receive the below pop up. Tick the ‘Cookies’ option and ensure that ‘Preserve Favourites website data’ is unticked. Then select the ‘Delete’ button which will begin clearing the Cookies from your browser.
3) Now close all internet browser windows that are currently open and reopen a new browser window, type in our website address and login to your account. • If you continue to experience problems, please contact one of our Customer Service Advisors to assist you. Refer to the Contact Us information on page 1 of this document.