Data Loading...
June 2022 Newsletter Flipbook PDF
June 2022 Newsletter
109 Views
79 Downloads
FLIP PDF 1.13MB
NEWSLETTER ISSUE 3 | JUNE 2022
INSIDE Welcome to June! It’s finally here and we have several exciting announcements to share. In this issue we will introduce you to new programs and resources available to all team members to enhance the human experience in healthcare. You will also find some helpful tips to keep you safe and prepared during the new hurricane season. Also, don’t miss the wellness information section in honor of National Men’s Health month! We hope you enjoy this issue and as always, we welcome your feedback!
Page 2 Page 3 Page 4 Page 5
| Newsletter Contest Winner | CEO Message | Emergency Preparedness | Employee Spotlight
Page 7
| Men’s Health Month | CareMax Cup
Page 9 Page 12 | Birthdays Page 13 | Welcome New Hires
ANNOUNCING NEWSLETTER CONTEST WINNER! It’s finally time to announce the winner of the “Name Our Newsletter Contest!”
PULSE A special congratulations to Edlyn Breithaupt, from our Technology department, the winner of the $100 VISA gift card in our “Name Our Newsletter Contest!”
We want to send a big THANK YOU to everyone who participated in our contest and helped make it a huge success! More than 130 entries were submitted during the weeks of May 5th- May 20th. Thank you to our Corporate ( Blue Lagoon) and our Homestead location for the most entries submitted!
The top newsletter name finalists selected were: CareMax Minute CareMax Insider Heart Works CareMax Pulse - WINNER
CAREMAX | JUNE 2022
2
MESSAGE From our CEO, Carlos de Solo Dear Team, I am writing to share exciting news for our company. This morning, we announced an agreement to acquire the Medicare value-based care business of Steward Health Care System in a cash and stock transaction. This is a truly transformative step in the continued growth and evolution of our company, and one that we believe will position us to help redefine healthcare delivery in the U.S. You can read the press release that we issued here:
CareMax, Inc. to Acquire Medicare Value-Based Care Business of Steward Health Care System For those of you not familiar with Steward Health Care, they are a nationally recognized, fully integrated healthcare system, operating 39 hospitals across nine states. CareMax has agreed to acquire Steward’s value-based care network, which spans approximately 170,000 patients and 1,800 providers. In addition, Steward and its affiliated practices service approximately 387,000 Medicare Advantage Fee for Service patients and 482,000 Traditional Medicare Fee for Service beneficiaries. Following the close of the transaction, CareMax’s network will expand to approximately 2,000 providers and reach over 200,000 senior value-based care patients across 10 states. This transaction builds on our decade of innovation and accelerates our vision to bring our model of whole person health care to more communities than ever before. With the addition of the Steward value-based care business, CareMax will become a leading independent national Medicare value-based care platform. While this is an exciting and transformative moment for CareMax, please keep in mind that today’s announcement is just the first step in a process. There are approvals to obtain and customary conditions to meet before the transaction officially closes, which we expect to occur late in the third quarter or early in the fourth quarter of 2022. Furthermore, this will have no impact to the day-to-day operations of our physicians, nurses, administrators, clinic teams, operations staff and over one thousand employees that we have working to deliver healthcare with heart to the communities that we serve. To help answer some of your questions, we have attached an FAQ. Click here. I hope you share my enthusiasm for the opportunities ahead as we define the future state of health care delivery systems. As always, thank you for your dedication to CareMax and unwavering commitment to our patients, providers and health plans. Sincerely, Carlos de Solo CEO, CareMax CAREMAX | JUNE 2022
3
EMERGENCY PREPAREDNESS Don’t wait. Communicate. Make severe weather planning and preparedness a priority! CareMax recognizes that not all inclement weather or natural disaster events are foreseeable. Therefore, appropriate planning, preparation, response, and recovery are essential to maintaining the safety and well-being of both our team members and our patients during an event. In the event of an emergency the company’s Emergency Preparedness and Response Team (EPRT) will inform you about what to expect before, during, and after an emergency. Elements addressed in this plan include employee responsibility, communication, safety, evacuation plan, sheltering, special needs shelters, and more. Preparation remains the most important step we can take to protect ourselves and our families. Hurricane Season | June 1 - November 30 Hurricane Safety Tips
▪ A disaster supplies kit (first aid kit, water, canned foods, etc.) ▪ Bring in anything that can be picked up by the wind ▪ ▪ ▪ ▪
(bicycles, lawn ornaments, patiofurniture, etc.) Close windows, doors, and hurricane shutters. Fill your vehicle’s gas tank and any gas tanks you may have. Obey evacuation orders. Pet owners should have plans to care for their animals.
Tornado Season | Although tornados are most common during the spring months of March, April, and May, severe weather and flooding can occur any time. Tornado Safety Tips Prevention and practice before the storm: At home, have a family tornado plan in place, based on the kind of dwelling you live in and the safety tips below. Know where you can take shelter in a matter of seconds and practice a family tornado drill at least once a year. At Home ▪ Go to basement or smallest center room ▪ Stay away from all windows ▪ Cover yourself - protect your head. High - Rise
▪ Go to lowest floor possible or seek shelter in interior stairwells.
Save CareMax’s Severe Weather Hotline (786) 753-8899 on your cell phone and keep it printed with your important documents. Provide Human Resources with updated information (i.e., your cell phone number, emergency contact name & phone number). To learn more about severe weather preparations in your area please visit http://www.weather.gov/. CAREMAX | JUNE 2022
4
EMPLOYEE SPOTLIGHT Odalis Gonzalez Ramirez Odalis Gonzalez Ramirez loves her job. As Market Development Manager at CareMax, Odalis oversees ensuring continued growth and retention, but her work is much more than that. “What I do is not a job, for me it is a service of love,” said Odalis. “My days go flying by. I wish I had more hours to continue doing my work.” Odalis grew up in Ciego de Ávila, Cuba, the eldest of three sisters. When she was eight years old, her mother became ill. From that point on, Odalis helped raise her sisters. She also became a voracious reader. “I remember finding a phrase that struck me,” said Odalis. “It said something like ‘be like a candle, which is consumed giving light to others.’ I grew up with that life motto.” Instead of being bitter about her situation, Odalis thrived in it. “I did everything to help my mother, my sisters, my grandmother, the little ones, everyone who needed it,” she said. “At the same time, I became extroverted, sociable, and more determined to be a leader.” Odalis worked in many professions in Cuba. She was a librarian, a teacher, a TV producer, a radio scriptwriter, a health promoter, and a public relations specialist. She even earned a master’s degree in Education. Every job, every chance she had to learn, gave her another piece of the puzzle that would eventually come together as her career. Odalis immigrated to the United States in 2014
Odalis came to DNF Medical Center as a patient but fell in love with the company. Working there became her new goal. In 2016, she became a DNF employee. She finally realized all her experience, everything she learned from the time she was eight, led up to a profession that was also her passion. After the acquisition, Odalis stayed on and became a CareMax employee. “I am happy, very happy, with everything I do. Every day I learn something new,” said Odalis. “I have had the opportunity to build long-lasting and valuable relationships with our patients. In each one of the seniors I work with, I see my grandmother, my mother, and myself in the future. Every day I am more convinced God put me here for a mission of love. “ Odalis considers her work at CareMax to be a lifelong career. “I always try to give the best of myself, to grow as a professional,” she said. “It is an honor and a privilege for my work to be recognized.”
Odalis Gonzalez Ramirez (kneeling down waving) at a recent CareMax event
CAREMAX | JUNE 2022
5
CELEBRATING PRIDE
Join us as we celebrate Pride all month long:
June is Pride month, a reminder to everyone to be proud of who you are! June 30 at 12PM EST
June 17 at 3PM EST
How to be an Ally to the LGBTQ Community
A Conversation on Gender Identity Terms Guest: Monica Trasandes, GLAAD Hosted by Carolina Veira and Elizabeth Seipp, CareMax
Guests: TJ Walsh, The Walsh Law Firm; Dan Harr, DEI Professional and Advocate; Yudiel Porras, CareMax; Elizabeth Seipp, CareMax; Nidia Barrios, CareMax Hosted by Carolina Veira, CareMax
How to join:
How to join:
LinkedIn https://bit.ly/3azoka3
LinkedIn https://bit.ly/38VRAr8
Facebook Live https://bit.ly/3t7f5Es
Facebook Live https://bit.ly/3N9zIHS
RECOGNIZING JUNETEENTH DAY Juneteenth marks the end of slavery in the United States. Our fellow CareMax team member, Michelle Cyrus-Brown, gives us a little insight into this important day and why we at CareMax recognize this historic moment. What does Juneteenth mean to you? Juneteenth allows me to reflect on the day the final emancipation of African Americans from the system of slavery in the United States was able to happen.
Do your family or friends share your opinion on it? Absolutely. It is a part of the culture of African Americans. As such, it is embraced as a significant part of the history of the country.
Do you have a fond memory related to this day? I once attended a Juneteenth celebration in Atlanta during a visit. The cultural celebration was beautiful with school marching bands, food, and just plain fun.
Why is it important for others to know the meaning of Juneteenth day? I believe all aspects of the history of the United States should be understood, and we should know the significance of events that took place.
What message would you want your coworkers to know about this day? Juneteenth is a special day for African Americans. It is a celebration of freedom, culture, and achievements.
Is there anything else you want to share? I am happy and proud to see CareMax taking opportunities to embrace the importance of culture and diversity. CAREMAX | JUNE 2022
6
NATIONAL
MEN’S HEALTH MONTH Message from Dr. Pablo Alonso
June is National Men’s Health month, the perfect time to increase awareness and encourage men of all ages to take care of their health.
Men are less likely to seek medical attention than women. According to the Centers for Disease Control and Prevention, men in the United States, on average, die five years earlier than women. They also die at higher rates from the three leading causes of death: cardiovascular heart disease, cancer, and unintentional injuries. Men should be encouraged to visit their primary care provider at least once a year to identify risk factors that, if not addressed in a timely manner, could lead to serious disease and complications. Important tests to include are: ▪
Diagnostic tests such as hemoglobin A1c to screen for diabetes
▪
Lipid profiles to determine cholesterol and triglyceride levels
▪
HDL (good cholesterol) and LDL (bad cholesterol) levels to guide in preventative treatment for heart disease and stroke
▪
PSA to check for prostate health
▪
Blood pressure measurements to identify if treatment is necessary (this will also minimize the risk for cardiac disease and stroke)
▪
Screening for depression
While the focus this month is on men’s health, it is important to remember there are things everyone can do to get or stay healthy. Exercising a minimum of three times a week is recommended. Additionally, everyone should practice good nutritional habits by eating a balanced diet with an abundance of vegetables and fruits, while also avoiding fats, excess carbohydrates, and alcohol. To keep spiritually healthy, engage in hobbies, activities and socialize with friends and family. CAREMAX | JUNE 2022
7
PATIENT EXPERIENCE From Lucy Eylerts, Associate Vice President One of the goals of the Office of Human Experience (OHX) is to serve as a resource for best practices, educational resources, assessment and strategy. With a focus on improving the human experience of healthcare. We are happy to introduce the Spirit of Excellence program, which is an exciting new experience improvement initiative. Through this program we will be providing training and resources that will equip our people to achieve a new, higher standard of excellence in experience, quality, and safety—positively impacting outcomes, our reputation, and our bottom line. This program is part of our CareMax Family Promise. It is who we aspire to be when we It is our shared vision for the type of interactions and experience, we want to be known for providing. A major part of our department’s core values lies in our belief that there is power in education and information. They are the strengths that enable us to achieve a high-quality level of patient experience. Our team is committed to guiding you on this journey! The CareMax Family Promise: Together, we will build trust and improve healthcare by listening with empathy communicating with clarity and responding with respect and compassion, always.
CAREMAX | JUNE 2022
8
THE CAREMAX CUP LEADER OF THE MONTH
#1 #2 #3
First place: The Gemini House Comprised of Caremax of Hialeah, SMAPlantation, and SMA Memorial West Second place: The Hands of Care House Caremax of Little Havana I and IMC BirdRoad Third Place: The House that Cares Caremax of Homestead, SMA Tamarac,and Orcasita’s Office.
Congratulations to The CareMax Cup Leader of April 2022!
WHAT IS THE CAREMAX CUP? By Mark Llorente, President, South Region
The CareMax Cup is a quarterly initiative focused on improving center performance and integrating the CareMax culture across all centers. By creating teams across different markets, the initiative promotes the sharing of best practices, team building and accountability with the goal of improving member retention and the growth of each center. The teams ranking in first, second and third place are announced monthly, and the CareMax trophy is temporarily being housed at each of the first-place centers. At the end of the quarter, the winners of the quarter are announced, and each winning center is rewarded for their contributions. The excitement and enthusiasm created by the CareMax Cup initiative has impacted our team members and patients alike. Celebrations at the winning centers, including the participation of some of their members, has spurred friendly competition between center teams and inspired all center level staff – from drivers and janitors to receptionists and clinical staff. As a result, performance at the centers has significantly improved, as our new and existing team members work together to provide “healthcare with heart.”
CAREMAX | JUNE 2022
Mark Llorente, President, South Region
9
INTRODUCING CARE CONCIERGE PILOT PROGRAM Care Concierge Representative Be part of aTransformation initiativeby being the face of a Healthcare with Heart Pilot Program Summary As a company built on providing Healthcare with Heart, creating exceptional experiences for our members is core to our organization. We’re working on a project that will change how CareMax operates by better servicing our patients in a Concierge-like experience.
Essential Duties and Responsibilities The Care Concierge Team will act as the face of CareMax by being responsible for the member experience outside of a center. We are looking for passionate people who take customer service to the next level. If you can relate to people easily and want to be part of a change led by leadership, this opportunity is for you. • • •
Compensation: Quarterly performance-based bonuses. Career Progression: Team members will have an opportunity to grow with this new team and help lead this project as we grow the program. Location: This is an in-person role sitting in one of our HQ (Miami Lakes, Flagler) locations or directly in a center.
To learn more about this pilot program, please email [email protected]. “One of the largest contributors to my professional success has been my disposition to try new things and participate in projects that have been ‘proof of concepts’ for companies I have been a part of. Being part of pilot programs has allowed me to partake on the success of the company and have exposure to leaders in the organization who have If you have any questions about the “Simple Steps To A Healthier Life” program, please noticed my work ethic and talent. I would encourage anyone to step forward contact our Benefits Specialist Daisy at [email protected]. when such opportunities ariseFerrer and become part of the change.” - Ivette Almanza CAREMAX | JUNE 2022
10
TRAININGS AIDET® Continuing our series of workshops, from May, the Spirit of Excellence [SOX] program is starting to present AIDET®, a communication framework. This 2-hour workshop provides an evidence-based technique on how to better communicate with our patients, coworkers, families and friends. AIDET® is a wonderful tool for all of us that will: ▪
Help build confidence in our skills and dedication
Next Presentations South Florida: Starting on June 7
▪
Take the guesswork out of our care
CareMax Tennessee: TBD
▪
Help reduce anxiety
CareMax New York: June 20
▪
Build patient loyalty
▪
Open the door to service excellence for
For more information, please contact Lucy at [email protected].
patients and family members
SERVICE AWARDS During an emotional ceremony, The Office of Human Experience and the CareMax leadership team organized the presentation of the Service Awards to team members celebrating 5 years of professionalism, service, and loyalty. Thank you and congratulations to: Edith Torres [Pharmacist], CareMed Yesenia Bernal [Medical Assistant], DNF Grant Street
Erika Mejias [Patient Relations Lead], IMC Lauderhill Isabel Gonzalez [Center Administrator], IMC Hialeah Renato Baldo [Patient Engagement], Corporate Reyna De Jesus [Marketing], DNF Grant Street Lisbet Alfonso [Pharmacy Director], CareMed Yolaime Casin [Massage Therapist], IMC Homestead Diana Illa [Medical Records Coordinator], Corporate CAREMAX | JUNE 2022
11
BIRTHDAYS JUNE 2022 6/1 6/2 6/2
Eva Ferreira Gutierrez Roger Galvez Inerquis Gonzalez
6/14 6/14 6/14
Marisol Gonzalez Colin Guillermo Jimenez Alvarez Lilia Padilla
6/21 6/21 6/21
Raiza Hernandez Joan Navarro Diaz Yarlin Ramos
6/3 6/3 6/3 6/3
Maria De La Uz Herrera Yaimed Gonzalez Arnaldo Quintero Yessenia Vega
6/15 6/15 6/15 6/15
Mayda Antun Astrid Cadavid Evelin Del Pino Paula Luna Lopez
6/21 6/22 6/22 6/22
Elizabeth Santos Nidia Barrios Yanira Gomez Arisleybis Rosa Alarcon
6/3 6/4 6/4 6/4 6/5
Karla Zayas Marlene Borrego Wanda Hernandez Barbara Jaime Maisbelis Denis Gonzalez
6/15 6/15 6/16 6/16 6/16
Beatriz Nicaty Anisleydis Rodriguez Diana Diaz Graciela Rodriguez Jailon Sanchez Andino
6/22 6/22 6/23 6/23 6/24
Mariana Vega Tayra Viera Triana Jorge Alvarez Daima Supervieda Salah Amer
6/5 6/5
Carlos Fuentes Figueroa Marta Quesada
6/16 6/17
Gladynel Sierra Ayala Jany Ge Barrera
6/24 6/24
Idalma Carrillo Diaz Keyberly Hernandez
6/6 6/6 6/8
Marisol Saiz De La Mora Maryah Wright Lirio Espinosa
6/17 6/17 6/17
Marta Lopez Aldana Karla Miranda Rebecca Plesser
6/24 6/25 6/25
Gissell Kendrick Wyned Morales Morales Sandra Rojas
6/8
Jacslin Morales
6/18
Lisethe Alvarez
6/26
Lisset Caballero
6/8
Mayelyn Rodriguez
6/18
Yolaimi Alvarez Salazar
6/26
Eliani Horta
6/8
Erar Rodriguez Perez
6/18
Alberto de Solo
6/26
Milagro Sanchez
6/9 6/9
Maher Farraj Leylin Fernandez
6/18 6/18
Ana Fleites Jean Marcel Forte
6/27 6/27
Rosa Miranda Fernanda Ramos
6/9 6/10
Rafael Moreno Addys Navarro Reyes
6/18 6/18
Yaima Lobaina Gladys Rivero-Velunza
6/28 6/28
Eliani Lugo Nini Martinez
6/11 6/12 6/12 6/12
Yarit Rivero Anaures Irmarys Felipe Menendez Jennifer Gonzalez Brito Luis Hernandez Suarez
6/18 6/18 6/18 6/19
Laura Serrania Jeycy Torres Yvana Vasquez Daisy Lopez
6/28 6/28 6/28 6/28
Liz Melendez Dialexis Perez Yunior Perez Perez Yaimaime Ruiz Avila
6/12
Geycel Rivero
6/19
Anny Nunez Oviedo
6/29
Dimayra Bayron Zapata
6/12 6/12 6/13 6/13 6/13 6/14 6/14
Yenylee Santi Juan Valle Boza Luz Diaz Diana Diaz Camacho Sadys Sicilia Yusimi Bustillos Tamara Garcia
6/19 6/19 6/20 6/20 6/20 6/20 6/20
Pedro Ortiz Rodriguez Patricia Rojas Alioska Alvarado Gil Erika Carmona Genesis Diaz Mojica Maria Dib Yessica Parra Rodriguez
6/29 6/29 6/29 6/30 6/30
Raquel Bello Pablo Doria Katherine Mora Nilda Acosta Heidi Cabrera
CAREMAX | JUNE 2022
12
WELCOME TO CAREMAX
Fausto Carela Market Development Manager
Maria Calzadilla Greeter
Rebeca Carballo Medical Assistant
William Kinch VP Of Transportation
Yamilka Torres Dispensary Supervisor
Sean Fechtmann Director of Corp Development
Joana Katherine Mora Appointment Specialist
Eliette Geffrard Driver
Rosselin Sabido Receptionist
Ramon Valdes Driver
Rafael Moreno Integrations Analyst
Frisline Pierre Front Desk Reception
Yisel La Rosa Driver
Hermione Fleuridor Front Desk Reception
Orlellys Sanchez Receptionist
Aleya Felton Medical Assistant
Libia Gomez Medical Assistant
Mildred Irizarry Rivera Housekeeper
Maisbelis Denis Gonzalez Front Desk Reception
Dr. Emefre Udo Primary Care Physician
Jessica Castro Matos Access Coordinator
Ana Moreno Marquez Medical Assistant
Shirley Johnson Activities Coordinator
Awilda Sanchez Gonzalez Front Desk Reception
Eugenio Mayorga Medical Assistant
Amalia Hurtado Toribio Community Marketing Associate
Zoe Rodriguez Lamas Wellness Coordinator
Victoria Sanchez Call Center Rep
Martha Witten Housekeeper
Daima Supervieda Rodriguez Driver
Martha Witten Marketing
Carlos De Armas Manager of Finance
Dulce Morales Patient Engagement Rep
Sandra Velasquez Patient Engagement Rep
Daisy Velasco Azcuy Medical Coder II
Adela Santana Community Marketing Associate
Katia Gonzalez Medical Coder III
Kevin Martinez Junior Accountant
Susan Salazar Receptionist
Ana Fleites Front Desk Reception
Andres Olivero Prieto Driver
Milaidys Aspillaga Front Desk Reception
Najeda San Martin Parra Medical Coder I
Florangel Diaz Moreta Lead Medical Assistant
Thalia Barrera Garcia Care Coordinator
Juan Leon Villegas Driver
Yolanda Liranza Rodriguez Phlebotomist
Elizabeth Rivada Manager of Sales Administration
Paula Lopez Community Marketing Associate
Andy Santana Driver
Yira Blanco Medical Coder II
Pedro Ortiz Rodriguez Medical Assistant
Djuan Hollowell Receptionist
Gary Randle Market Development Manager
Idnelis Trujillo Patient Experience Representative Jose Perez Medical Scribe Dulce Cabrera Driver
Yilliam Llanes Strategic Partnership Manager
Jessica Lively Dispatcher
Yordan Beltran Medical Coder I
Kevin Cadiz Talent Acquisition Business Partner Karol Verdecia Medical Assistant Herlina Ondina Community Marketing Associate Julio Contreras Referral Coordinator Jean Santiago Fernandez Center Administrator
CAREMAX | JUNE 2022
13