Manage Mobile Devices with Scalability, the Cloud, and ... Flipbook PDF

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Manage Mobile Devices with Scalability, the Cloud, and Expenses in Mind William Clark, Global Vice President | Mobile Strategy, SAP Julie Palen, SVP, Business Development, Tangoe Bert Quarfordt, Director IT, HP

Mobile reshapes the Internet

Internet of content

Internet of people

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Internet of Things

Internet of places

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Mobile reshapes the enterprise

Unwire content

Unwire people

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Connect things

Connect places

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Scale of mobile enterprise Things

Millions

Customers

100,000s

Content Places

Employees and partners 1,000s

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The four phases of bring your own device (BYOD)

Avoid

Accommodate

Adopt

Assimilate

Don’t ask, don’t tell

Focus: data protection, cost

Focus: productivity

Realization of the personal cloud

 Corporate-owned devices only

 BYO policies

 Desktop virtualization

 Context awareness

 Formal mobile support roles  Mobile device management (MDM)  Network access control (NAC)  Limited support

 Adoption of new enterprise-grade services

 Identity-aware NAC  Workspace aggregators

 Walk-up services

 Enterprise app stores  Self-service and P2P platforms

 Extension of existing capabilities

Gartner Inc., “Bring Your Own Device: Opportunity or Challenge,” Terrence Cosgrove, 2013

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Enterprise mobility management exists to make mobile successful

SAP Mobile Secure Device

Application

Content

Services

Mobile device management

Mobile application management

Mobile content management

Telecom expense management

Mobile enterprise app store

Mobile portal

Systems management

Secure e-mail container

Mobile security Mobile information protection and control – Mobile VPN – Mobile identity and access management

Enterprise mobility management system

On premise

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Hybrid

Cloud

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The four imperatives driving evolution of enterprise mobility management (EMM)

Manage content and applications

Overcome hardware management limitations

Drive cost containment

Maintain flexibility and agility

E-mail was the killer app of the past. Today people have dozens of apps to manage and lots of content to access.

Management capabilities are mandated by operating system (OS) vendors, limiting enterprise ability to manage devices.

Telecommunications expense management and BYOD cost containment are key, along with multidevice support and cloud computing.

There’s a need to better integrate application experience and management experience, along with a need to support multiple mobile architectures for each device.

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Advanced EMM is multichannel

Voice

Web browsing

Messaging and PIM

Content sync

Multimedia/ video

Enterprise and consumer apps

 Data richness

 Network demands

 Security

 Access

 Speed

 Legacy systems

 Customized

 Federation

 Cost

 Multidevice

 Mobile-optimized

 BYOD

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SAP Afaria in the cloud: strategy

SAP Afaria, cloud edition  SaaS-based full mobile device management solution with integration with SAP BusinessObjects BI solutions  Operational aspects, from security to upgrades to disaster recovery handled automatically

SAP Afaria as managed service  Based on SAP Afaria as SaaS  Fully managed service offering  Driven by partners, value-added services such as mobile app dev  Partner cloud infrastructure, flexibility

 Low price of €1/$1.11 per device per month  SAP offering on Amazon Web Services

Increasing value

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Partner spotlight Tangoe telecom expense management

Asset management Finance dept.

Telecom dept.

 Procure mobile devices and services  Leverage catalog and online portal  Inventory devices, OSs, and services

Expense management  Audit, optimize, allocate invoices  Manage disputes, pay invoices

Tangoe managed mobility services End users

Mobile device management  Device profile management  Application deployment

Real-time expense management IT executives

 Eliminate international roaming, other overages  Device tracking and geo-fencing

24x7 help desk services  Global access to device information  10 languages and over 200 agents  Faster problem resolution time, fewer calls

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Partner spotlight Tangoe telecom expense management

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Scalability case study HP Global IT

Device-agnostic strategy leveraging Microsoft Exchange ActiveSync

Utilization of SAP Afaria to manage 130,000 mobile devices (and growing!) Minimal infrastructure footprint to accommodate volume Key features enabled Ongoing mobility strategy Lessons learned

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Bert Quarfordt Director, Device Management End User Solutions, Global IT Hewlett-Packard Company

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Thank you

William Clark Global Vice President, Mobile Strategy SAP [email protected] © 2013 SAP AG or an SAP affiliate company. All rights reserved.

Bert Quarfordt Director, Device Management End User Solutions, Global IT Hewlett-Packard Company [email protected]

Julie Palen SVP Business Development Tangoe [email protected]

Trends impacting how mobile devices are managed

Device ownership and use models changing

Cloud-based enterprise mobility services gaining momentum

Ever-changing privacy requirements 1100101 1011010 0100101

Increasing quantity of information to and from mobile devices

Mobile first and mobile only increasingly common

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© 2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

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