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Oak Tree bath lift brochure Flipbook PDF
Oak Tree bath lift brochure
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Oak Tree Mobility Your comfort is our strength
E S T. 2 0 0 8
OVER
YEARS P R O U D LY S E RV I N G
Bath Lift Brochure
Your comfort is our strength
Contents Our story
7
Doing things differently Why choose us
8
Our customer service
9
Our bath lift The Riviera Plus
10
How it works
12
Riviera Plus Features State of the art battery
14
The Tautest belt you can buy
16
Sit at the bottom of the bath
18
Our customers UK Therapy Services
20
Home Consultation
22
British Made
23
Trustpilot
24
Frequently asked questions
26
Our chairs & beds
28
OU R STORY
Thank you for choosing Oak Tree Mobility. We are Britain’s leading motion furniture company. Our range of award-winning chairs, beds & bath lifts have empowered thousands of people nationwide. Now, we would like to show you how you can make the most of your independence and enjoy the freedom you deserve. Ricky Towler and Tom Powell founded Oak Tree Mobility back in 2008. They set out to create a business that did things differently. After careful consideration, they chose the name Oak Tree because it embodies many of the values we stand for: tradition, reliability, and Britishness. The oak is our nation’s most cherished tree. It begins life as a humble acorn. but with patience and time grows strong. The oak represents endurance and longevity, and is a symbol of resilience; a reminder that we should strive to stand tall and refuse to bend to life’s challenges.
Independence should be cherished and celebrated. At Oak Tree, we believe that everyone should be free to live a rich and fulfilling life. This belief drives us forward and underlines everything we do. We are on a mission to help as many people as we can. To this end, we make products that we are proud to put our name to and treat our customers with patience and respect. We understand the power of word of mouth and have built our business on the reputation of our service and the recommendations of thousands of customers. The result is a company that truly stands out. Today, you join a long list of Oak Tree Mobility customers who understand and appreciate that difference.
Call us free today for your home consultation: 0800 073 0544
7
W H Y CHOOSE US
We care deeply about creating a great customer experience, and we strive to achieve that goal. Below are just some of the things that make Oak Tree the market leader and one of the UK’s most trusted and reliable companies.
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Gold Seal Approval by independent review company eKomi
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Our customer satisfaction rating is 98% www.oaktreemobility.co.uk/customer-reviews
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Built furniture for over 30,000 satisfied customers
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Nominated for HSBC Business of the Year
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All of our products are British made, and we are proud to be part of the British Furniture Manufacturers.
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Proudly supporting the British Heart Foundation by donating unwanted furniture.
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Accredited the Investor in People Bronze Award
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Well established and trusted for over 10 years
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Fully recognised by the Furniture Ombudsman
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All our products are occupational-therapist approved
98.4% Positive reviews
OU R CUSTOM E R SE RV ICE
Like our products, our customer service is second-to-none. We are passionate about providing the very best service we can, and our dedicated and experienced teams are available to answer any of your questions or queries at any time. Everything we do stems from our desire to change people’s lives. Nothing makes us happier than hearing from a customer whose life has been radically transformed by one of our products, and all the positive feedback we receive is a testament to the fact that we are already making a massive difference to thousands of people.
But we are about more than just our products; we go to great lengths to provide exceptional service too. From our friendly support teams and knowledgeable experts to our competitions and quarterly customer magazine, we’ll ensure being an Oak Tree customer is always a positive experience. Our customer service was recognised when, in 2016, we were awarded with a 98.55% customer service rating from the independent review company.
Call us free today for your home consultation: 0800 073 0544
9
T H E R I V I E R A PLUS If you are looking for a more comfortable way to bathe, the Oak Tree Riviera bath lift could change your life. The Riviera relies on state-of-the-art technology to gently lower you into and raise you out of the bath. Simply sit on the saddleband and comfort slider then use either the wall control or floating remote to lower yourself down safely and comfortably. When you are finished, use the same controls to rise up again. It’s really as easy as that. No uncomfortable seats or expensive renovations – just a pure bathing experience that’s as relaxing as it should be. Enjoying a good long soak in a hot bath is one of life’s great pleasures and the therapeutic benefits are numerous. Now, with the Oak Tree Riviera, you can relax and enjoy a comfortable bath again.
No need to worry about the remote. Not only is it waterproof but it also floats.
Call us free today for your home consultation: 0800 073 0544
HOW IT WOR K S
1
SI T When the saddleband is taut across the top of the bath, simply sit on the saddleband on the comfort slider. You don’t need to worry about tightening the saddleband. Once the saddleband is at the top of the bath, the unit will take over and automatically tighten for you, making it ready to sit on.
2
DOW N When you are sitting comfortably on the saddleband, press the down button on the unit or remote control. The saddleband will begin gently lowering you into the bath. If you need to, you can stop and settle yourself on the comfort slider to get comfortable at anytime.
3
RELAX Once at the bottom of your bath, relax and bathe as normal. This is what it’s all about – having a nice long bath and enjoying a deep soak with nothing in the way. This is what the Oak Tree Riviera was invented for.
4
RELAX After you’ve finished bathing, simply press the up button and be safely returned to the top of your bath.
R E MOT E The fully waterproof and floating remote control is a standard feature on the Riviera Bath Lift. Two simple buttons allow you to descend and rise gently in complete safety.
L EV E L I NG BE LT The unique levelling belt with a built in ‘comfort slider’ to maintain balance is extremely strong and made from superior seat belt material.
BAT T E RY BA R
STAT E OF T H E A RT E L EC T R IC BAT T E RY
Don’t just take our word for it. Our five-star Trustpilot rating is based on hundreds of reviews. It signifies that we care about our customers, and gives you peace of mind that we are a company that can be trusted. Call us free today for your home consultation: 0800 073 0544
T H E TAU T E ST BE LT YOU C A N BU Y
Don’t just take our word for it. Our five-star Trustpilot rating is based on hundreds of reviews. It signifies that we care about our customers, and gives you peace of mind that we are a company that can be trusted. Call us free today for your home consultation: 0800 073 0544
SI T AT T H E BOT TOM OF YOU R BAT H
Don’t just take our word for it. Our five-star Trustpilot rating is based on hundreds of reviews. It signifies that we care about our customers, and gives you peace of mind that we are a company that can be trusted. Call us free today for your home consultation: 0800 073 0544
All of our chairs and beds are approved by an independent occupational therapist.
L I FE CH A NGI NG PRODUC TS
All Oak Tree Mobility products are approved by Samantha Shann, an occupational therapist and co-founder of UK Therapy Services Ltd. Samantha’s expert knowledge and seal of approval means you can rest assured that your Oak Tree product satisfies the high standards of an independent health professional. To help us deliver truly exceptional comfort, Samantha also supports and guides our consultants. She delivers regular training sessions and helps make sure all our staff fully understand the importance of good posture, correct seating position, and supportive transfer in and out of our chairs and beds. This guarantees that we are in the best possible position to help you choose a product that will keep you comfortable for years to come.
Samantha says: “Oak Tree’s products can help make day-to-day life easier. They can help people sit more comfortably and lie more comfortably to get a better night’s sleep because they are better supported.” “Too much standing or sitting can lead to poor circulation, and what’s recommended is that we raise our legs. Oak Tree’s chairs raise the legs up, which helps pump the blood back to the heart. Oak Tree Mobility chairs also give good support to the lower back, knees, and ankle joints and help people sit in a comfortable position. “What I love about Oak Tree Mobility is their focus on their excellent customer care and the quality of their products is outstanding. I’m delighted to be working with them.”
Call us free today for your home consultation: 0800 073 0544
OU R FR E E HOM E C ONSU LTAT IONS
At Oak Tree, we understand the needs of our customers.
What will happen during my appointment?
The best way to experience one of our products is to try one out for yourself. That’s why we offer a free home consultation service. A home visit makes it easy for you to try our products and obtain an accurate price from the comfort of your own home. It won't cost you a thing except perhaps a cup of tea!
Our consultant will bring a demo bathlift with them and provide you with a full working demonstration. They will set the product up in your home and talk you through the different functions and controls. If you have a specific health condition, they will be able to show you how a new product could help. All of our consultants receive training from an independent occupational therapist, which means they are in an excellent position to help you choose a product that will keep you comfortable for years to come. They will also take the time to show you the fabrics and accessories that we offer and explain how you can customise your chair or bed to suit your home. Finally, they will take your measurements and make a note of any individual requirements you may have.
How do I book a home consultation? Booking a home consultation is easy. Simply give us a call and tell us which of our products you are interested in. We will arrange for one of our experienced home consultants to come and visit your home at a time that is convenient for you. We will also let you know which of our consultants will be coming, so you know who to expect.
H A N DM A DE I N BR I TA I N
At Oak Tree Mobility, we celebrate British manufacturing. Our bath lifts are made in Britain, and we are immensely proud of that fact. As far as we are concerned, the ‘British Made’ stamp stands for quality, reliability and trust – all qualities that are hugely important to us.
If you are like us and think British products and manufacturing are worth celebrating, we would love to show you our incredible bath lifts.
By keeping our manufacturing in Britain and relying on British craftsmanship, we are able to maintain control and manufacture products that meet our exacting standards. Our highly skilled craftsmen draw on years of experience to make exceptional products, we wouldn’t have it any other way.
Call us free today for your home consultation: 0800 073 0544
Oak Tree Mobility is rated ‘excellent’ by Trustpilot, the independent reviews company.
PRODUC TS T H AT W E A R E PROU D OF
“It was like being taken back to a bygone era where people treated you with manners and respect.” Fred, Cheshire
“I was so impressed with the bed I’ve decided to buy a sofa and a rise and recline chair. They are the perfect fit, I’m so happy that I wish I would have bought sooner. The products are very comfy. Well done and thanks for all your help.” Derek, Surrey
“The main benefit of my chair is the made-to-fit aspect which absolutely fits my body at every point, and I do spend a long time in it watching television. Of course, if I want to have a nap I can put it back the other way and it’s just as comfortable.” Bill, West Midlands
“Great service. Great chair. Great delivery service. Oak Tree get top marks from me. Would recommend for any mobility furniture.” Jane, Middlesex
“Very professional, considerate and kind. They knew exactly what was needed. I can’t fault Oak Tree at any stage. I’m looking forward to a good night’s sleep tonight.” Heather, Cornwall
“My mum really likes her new chair – very comfortable and quite easy to use. She has much more space now in the lounge. Very good service from every department we have dealt with.” Sam, Kent
9.2 out of 10. See all 315 reviews on Call us free today for your home consultation: 0800 073 0544
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Don’t just take our word for it. Our five-star Trustpilot rating is based on hundreds of reviews. It signifies that we care about our customers, and gives you peace of mind that we are a company that can be trusted.
FR EQU E N T LY A SK E D QU E ST IONS
Is the Riviera reliable?
How can I arrange install?
Yes, this is a quality bath lift that has been built to the highest specification and designed to last. The Riveria bath lift comes with a comprehensive 2 year warranty, which means you have full peace of mind and can bathe again in comfort and safety.
Once your bath lift has been preparedand checked by our rigorous quality control, our customer service team will contact you to arrange a convenient install date. You can also expect a call thirty minutes before our delivery and installation team arrives, to notify you they are on their way.
Is my bathroom wall strong enough? Our highly skilled engineers have safely installed many Riviera units to all types of walls. Will the Riviera make bathing safer for me? Yes, using the Riviera bath lift can reduce the risk of slipping or falling, making your bathroom a safer environment. How is the bath lift powered? The Riviera bath lift is powered by mains electricity, but it also has its own back-up battery power supply and will operate in the event of electricity failure. The Riviera has been independently assessed and approved, it will always be safely installed by a skilled engineer.
What after-sales service does Oak Tree offer? The high-quality service that we have built our reputation on continues long after you receive your bath lift. We have an experienced and dedicated team who are here to answer any questions you might have. If you have any queries, simply give us a call and let us know. In the unlikely event that you experience technical difficulties with your product, we have a team of expert technicians on hand to help too, offering you complete peace of mind.
What if somebody else would like to use the bath?
Are your products eligible for VAT exemption?
The Oak Tree Riviera is fitted to your existing bath, so that there is no mess, no fuss. Once you have finished bathing, the saddleband can be simply and neatly retracted into the unit when not in use, so that others can use the bath freely with nothing in their way.
Yes. As our products can help with disability and illness, you will be able to buy them without paying VAT provided you meet the requirements set out by HMRC. For more information, please visit our VAT exemption page at www.oaktreemobility.co.uk.
Where are your products made?
Do your products come with a warranty?
All of our chairs and beds are handmade in Great Britain. We use only the best quality materials sourced from around the country, including the finest British steel.
Yes. For your peace of mind, we have a wide range of warranty options available for all of our products.
Call us free today for your home consultation: 0800 073 0544
Our Chair Collections T RU LY E XCE P T IONA L C OM FORT If you have begun to find sitting and standing difficult, a rise and recline chair will make a tremendous difference to your quality of life. All of our chairs are available with a choice of motor. Each motor type suits a particular requirement. Our unique high leg lift motor is a bestseller. It makes it easy to raise your feet above your hips, improving your circulation and reducing swelling in your legs and ankles. Our dual motor allows you to control the back and footrest independently. This means you can use your chair in a completely horizontal position. If you have limited space and want your chair to sit close to the wall, consider our wall hugger motor. Whichever option you choose, you will be able to find your perfect position at the touch of a button.
Our Bed Collections YOU R PE R FEC T N IGH T ' S SL E E P Your bed should offer more than just a great night’s sleep. The right one will support your whole body, from your head down to your toes, and deliver exceptional comfort whether you're sleeping or relaxing. Not only will our beds help you to get in and out, but our five-point adjustable base makes it easy to find your perfect position. You can keep your feet slightly elevated overnight, improving your circulation and reducing swelling in your feet and ankles. If you suffer from back pain or breathing difficulties, raising your upper body will help you sleep soundly all night long. Just imagine waking up feeling refreshed and revitalised every morning, with the energy to enjoy the things you love once again.
OA K T R E E MOBI L I T Y 0 8 0 0 073 05 4 4 St. James Court, Cannon St, Bristol BS1 3LH