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Plus Glossary Flipbook PDF
Plus Glossary
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Shop Team Glossary
Introduction
INTRODUCTION INDUCTION
Introduction After our refresh and re-introduction of Plus last year we have seen some fantastic growth month on month and a fantastic uptake on all the offers we have run exclusively through Plus. A year later, ahead of the new season, we want to make sure you are prepared with everything you need to know - whether you have worked with us for a number of years, or you are brand new to William Hill (welcome to any of our new starters!). This booklet will take you through the ins and outs of all our Plus Exclusive offers, top tips to remember as well as a recap on some operational aspects that will help you on your way!
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Exclusive Offers
EXCLUSIVE OFFERS
Plus Exclusive Offers We have a range of standout offers exclusive to our Plus customers, with something for everyone every day of the week. This overview will give you clear guidance on the key points of each offer we have and the finer details so you can help support customers to get their bets on.
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EXCLUSIVE OFFERS
Bet & Gets For the new season we will be running a number of Bet & Get promotions exclusive to Plus for the first month or two on selected Big Matches. These will be done directly through the customers Plus Cards with free bets uploaded automatically when customers qualify no vouchers are required. Big Match Bet & Get Selected matches will be chosen based on the football schedule. Customer’s betting £10+ using a registered Plus Card on the selected Big Match will qualify for a £10 free football bet and will be valid for a minimum of 4 days (usually the following 4 days after the match has taken place). Exclusive to
Get a
£10 free bet
Stake £10+ and track with Liverpool v Real Madrid Champions League Final Sat 8pm Significant conditions: 1. Stake & track a total of £10 or more prior to kick-off of the Liverpool v Real Madrid match (Sat 28th May, 8pm) on a single bet between 26th and 28th May using a registered Plus Card. 2. Receive a free football bet of £10 on your Plus Card by midday on Mon 30th May 2022. 3. Free bet is valid from 12pm Mon 30th May to Tues 14th June 2022. 4. Free bet is non-refundable and may not be withdrawn or partially redeemed. 5. Free bet stake will be excluded from any winnings. 6. One free bet per customer. 7. T&C’s apply – ask for details. 3QANS2324CLF
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EXCLUSIVE OFFERS
Super Odds This offer runs weekly from Thursday to 3pm Saturday where we offer Plus customers a boosted treble on 3 teams to win. Customers will scan the back of their Plus Card for the offer to appear both on SSBTs & on Smart Hubs behind the counter. This offer has a max stake of £10 and is limited to one per customer.
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EXCLUSIVE OFFERS
Double Your Odds This consists of selected #YourOdds offer where the price has been doubled for a limited amount of time. These are released throughout the week with major focus on big events and matches from Golf to Football and Boxing to Tennis. Customers can bet up to £10 and cash out is not available with this offer, customers will have to scan the back of their Plus Card to access these offers.
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EXCLUSIVE OFFERS
Extra Enhanced Odds On top of the 8 Football/Sports & 8 Horse Racing Enhanced Odds available every day over the counter customers can access hundreds more Enhanced Odds through their Plus Card. If you know any customers who have a bet on our Enhanced Odds slip, make sure to let them know they can get hundreds more if they sign up to a Plus Card.
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EXCLUSIVE OFFERS
Flash Odds On bigger events our trading team also release a range of Flash Odds which are available for a limited time only and are normally used when we are not promoting any Double Your Odds. Flash Odds are a boosted prices which are only available to Plus Customers in shop. As they are time specific (usually available between 15mins and an hour) these are a great selling point to any customers in your shop at the time this offer is available.
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EXCLUSIVE OFFERS
Plus Bet Club This is our weekly free bet offer where customers can get £10 in free bets on their Plus Card when they stake and track £25+ on their Plus Card. Qualifying bets must be placed Friday to the following Thursday on any market and any sport at odds of evens or greater. All qualifying customers will receive their free bets on their Plus Card by 12pm on Friday and are valid for 7 days.
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INDUCTION
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PROCESSES
Accessing Plus Exclusive Offers SSBT Scan the barcode on the back of the Plus card using the barcode scanner on the left-hand side of the terminal. Smart Hub Scan the barcode on the back of the Plus card using the hand scanner when on the SSBT screen. The Plus page will appear showing three tabs across the top: • Free Bets • Exclusive Plus Offers • Betting Buddy Clicking on ‘Exclusive Plus Offers’ will then allow filtering to the appropriate offer: • Super Odds • Double Your Odds • Flash Odds • Enhanced Odds Select the required offer and it will enter into my bets, add stake to bet and press accept. SSBT Tap the Plus Card on the NFC card reader for the bet to be printed. Smart Hub Ask the customer to tap the Plus card on the NFC card reader and the bet will then be printed.
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PROCESSES
Accessing Plus Free Bets SSBT: Scan the barcode on the back of the Plus card using the barcode scanner on the left-hand side of the terminal. Smart Hub: Scan the barcode on the back of the Plus card using the hand scanner when on the SSBT screen. The Plus page will appear showing three tabs across the top: • Free Bets • Exclusive Plus Offers • Betting Buddy Clicking on Free Bets wills how the free bets available to customer alongside qualifying criteria. Customer will then add selections prior to placing bet. Customer selects ‘Free bet’ rather than selecting a stake and then bets can now be placed.
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PROCESSES
Signing up customers to Plus There are two ways to sign up customers to Plus through SSBT’s and Smart Hubs, below gives you a clear laydown of the process for both set-ups. Plus Sign Up SSBT Step 1: Tap a new Plus card on the NFC card reader Step 2: Enter mobile phone number when prompted Step 3: Accept T&Cs and decide marketing preference Step 4: Customer will be sent a text message stating they are registered Step 5: Log into Plus Web App using link sent via text message or displayed on the back of the plus card Step 6: Enter mobile phone number on plus web app Step 7: Enter verification code sent via text message.
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PROCESSES
Plus Sign-Up Smart Hub Step 1: Activate the NFC card reader by pressing the Plus logo on the Smart Hub SSBT screen Step 2: Tap the plus card on the NFC card reader Step 3: Ask the customer to enter their mobile phone number on the NFC card reader Step 4: Ask the customer to either accept or decline the T&Cs on the NFC card reader Step 5: Ask the customer what their marketing preference is Step 6: Customer will be sent a text message stating that they are registered. Step 7: L og into Plus Web App using link sent via text message or displayed on the back of the plus card Step 8: Enter mobile phone number on plus web app Step 9: Enter verification code sent via text message.
PROCESSES
Lost Plus Card Procedure If a customer happens to lose their Plus Card below gives you an outline of how to get them back up and running with a new Plus Card. Step 1: Using the customer’s mobile phone Step 2: Enter the Plus Web App plus.williamhill.com Step 1: Click on the three lines menu (top left of the screen) Step 2: Click on Account Step 3: Click on ‘Plus Card Stolen, Lost or Damaged’ Step 4: Click on ‘cancel plus card’ Step 5: Follow the Sign-Up process for either SSBT or Smart Hub to register a new card.
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INDUCTION PROCESSES
Linking a new or existing Online account The next step of the customers Plus journey is looking into get customers linked up with their online account or get them signed up. There are some great benefits for customers if they havent done this already, where they can get £30 in free bets by linking their account of £50 in free bets if they sign up to a new account with Plus. Open the Plus Web app using the website on the back of the Plus card. New Online Account • Click on ‘Register’ on the home page • Click next on the T&Cs after reading • Customer details are entered with the promo code PLUS50 • The final stage is for customer to ‘Agree and Join’ via the green button. • Customer is registered William Hill
£50
in free bets
when you open a new online account with
Visit williamhillplus.com for more info New customers using promo code Plus50 only. Min £10 bet. Min odds 1/2 (1.5). Free bets paid as 4 x online and 1 x Plus Card £10 free bets (expires after 30 days). Eligibility rules, free-bet rules, location restrictions, payment-method restrictions and terms & conditions apply. For more information visit williamhillplus.com.
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Existing Online account • Click on ‘Link account’ on the home page • Click next on the T&Cs after reading • Enter account username and password • Customer is linked William Hill
£30
in free bets
when you link your card to your online account
Visit williamhillplus.com for more info Plus Card holders who link to their online account only. Min £10 bet. Min odds 1/2 (1.5). Free bets paid as 2 x online and 1 x Plus Card £10 free bets (expires after 30 days). Eligibility rules, free-bet rules, location restrictions, payment-method restrictions and terms & conditions apply. For more information visit williamhillplus.com.
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