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sample script Flipbook PDF
sample script
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Thank you for calling Tees and Prints Enterprise, this is how may I help you?
If: -
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Retraining o Ask the program or machine they need help with o Ask if they have been trained before by a specific technician and if they want to be trained by the same tech again o Transfer call or set schedule with tech as necessary Printing service o Get the full name of the client, contact number and/or email o Ask them what needs to be printed on what, and how many pieces o Tell client info will then be forwarded to TeePee for faster transaction (to be received by Ma’am Nikki/ Sir Charlie) o Inform them that project has been endorsed and that a call or text will be sent once project is confirmed by Tee Pee Tech Support o Ask for their name, business name, and call back number o Ask for the machine they are having issues with Get them to detail the problem Is it under warranty When was it purchased How long has the problem been occurring o Ask if they have been assisted by someone before. If yes, • Tell client that you will forward the report you just made to the technician who is assigned to them. • Transfer call or tech will proceed to call within a given time frame If not: • Tell the client they are to be transferred to a technician If tech is unavailable, tell client you have made a report and a technician should call them back shortly (10-15 minutes)
Else: -
Inquiry
Our is priced at while is priced at . May I know if we’re expanding a business or planning to start one?
That’s good to hear sir/ma’am! I’m glad you chose Tees and Prints to trust with your business. May I ask for your location and target market?
(Connect to client, either through the place where they are located or if it’s something of interest) That’s a good market for your business! May I ask when you are available to visit our office so you can view the machines for yourself? We will also conduct an orientation, during which we will discuss the different processes of digital printing. If: -
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Client does not schedule appointment for reasons o I see sir/ma’am. I hope that you are able to visit our office soon for a proper orientation. May I get your email/contact number instead so I can inform you when we have a workshop at the office? Client schedules appointment o Alright ma’am/sir, I’ll just book you on the , is that correct? And the machines you’re inquiring about are the ? Okay, rest assured we will have the machines on hand for when you visit.
(before ending a call) Is there anything else I could do for you today? If no: -
In that case, thank you for trusting Tees and Prints. We look forward to seeing you soon/doing business with you. Have a great day!
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Iterate the list until customer is satisfied.
If yes: