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SITHIND006 Workplace Assessment Task 2 Observation Form v1.0 Flipbook PDF
SITHIND006 Workplace Assessment Task 2 Observation Form v1.0
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SITHIND006 - Source and use information on the hospitality industry
WORKPLACE ASSESSMENT TASK 2 – OBSERVATION FORM This form is for the assessor’s use only.
E
This Observation Form outlines the specific criteria that the learner must demonstrate/perform while completing Workplace Assessment Task 2.
This form is to be completed by the learner’s assessor to document their observation of the learner’s performance in Workplace Assessment Task 2.
Task Overview
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This task requires the learner to consult with their supervisor about different requirements that hospitality businesses must comply to, while being observed by the assessor.
This task requires the learner to complete the following while being observed by the assessor:
Ask their supervisor about the following: o
At least one task that involve each of the following: •
At least one law relevant to their work role
•
At least one law relevant to their organisation
o
At least one relevant equal employment opportunity (EEO) law
o
At least two rights of employees for fair employment decisions
o
At least two responsibilities of employers in making fair employment decisions
o
At least two responsibilities of employers to ma
o
At least two quality assurance schemes applicable to your organisation
o
At least two career opportunities for learner’s work role
o
At least two ethical industry practices relevant to your work role
o
At least two possible compliance issues in your organisation
Use open and closed questions to obtain information from your supervisor
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Learner must also submit an industry compliance information sheet to document the information that they collect from the sources they discussed with their supervisor.
Observation Form © Precision RTO Resources
Version 1.0 Produced 17 June 2022 Page 1
Instructions to the Assessor Before the assessment Access and review information relating to hospitality industry compliance requirements, such as: Laws relevant to learner and their work role
o
Quality assurance schemes applicable to learner’s organisation
o
Career planning opportunities for learner’s work role
o
Equal employment opportunity (EEO) law
o
Ethical industry practices relevant to learner’s work role
o
Compliance issues
o
Rights of employees and responsibilities of employers in making merit-based employment decisions
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o
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Review the items in this checklist and contextualise, as appropriate to the o
Workplace context of the learner
o
Learner’s work role
o
Federal and/or state/territory legislation and regulations relevant to the hospitality industry, as applicable in the learner’s workplace.
Discuss the resources required by the learner to complete the task, and ensure that they have access to these resources prior to the practical observation.
Discuss this assessment task with the learner, including the practical skills they need to demonstrate and the criteria to satisfactorily demonstrate each skill.
Review this form with the learner and address any queries or concerns they may have about it.
While observing the learner
For each practical skill listed in this Observation Form: o
Tick YES if you confirm you have observed the learner demonstrate/perform the practical skill.
o
Tick NO if you have not observed the learner demonstrate/perform the practical skill.
For skills where you ticked YES, indicate the date when you observed the learner demonstrate this skill.
For skills where you ticked NO, provide additional information on how the learner can satisfactorily demonstrate the practical skill for this task.
Write specific comments on the learner’s performance in each criterion. Your feedback/insights will help address any area(s) for improvement.
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After observing the learner
Complete all parts of the Observation Form, including the Assessor Declaration on the last page of this form. Your signature must be handwritten.
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Learner Details Learner Name
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Title/Designation
Assessor/Observer Details Assessor/Observer Name Training Organisation
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Relevant Qualifications Held
Assessment Context
Assessment Environment
☐ Learner’s Workplace
☐ Simulated Workplace
☐ Direct Observation
Assessor must be physically present in the assessment environment.
Mode of Observation
☐ Observation via video recording
Learner and the assessment requirements must be present in the video recording.
Date of Observation
Workplace/Organisation
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State/Territory
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☐ Industry Compliance Information Sheet template, or similar from the learner’s workplace/organisation
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☐ Opportunity for learner to consult with their supervisor about sources of information on compliance requirements in the hospitality industry
☐ Learner’s supervisor to consult about compliance requirements for hospitality businesses ☐ Sources of information on hospitality industry compliance requirements, including:
☐ Plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry
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Resources required for assessment
☐ Trade unions
☐ Industry associations
☐ Industry organisations
☐ Industry accreditation operators ☐ Hospitality training courses
☐ Developers of code of conduct
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☐ Developers of code of ethics
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Learner Assessment Briefing Date of assessment briefing
YES/NO
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The assessor confirms:
They have discussed with the learner the workplace task they are required to complete for this assessment.
☐ YES
☐ NO
2.
They have discussed with the learner the resources they are required to access to complete the workplace task.
☐ YES
☐ NO
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1.
The learner understands they will be assessed while completing this workplace task, as well as any document(s) they will complete as part of this task.
☐ YES
☐ NO
4.
They have discussed with the learner the instructions on how they are to undertake the workplace task.
☐ YES
☐ NO
5.
They have provided the learner guidance on how they can satisfactorily complete the task.
☐ YES
☐ NO
6.
They have discussed with the learner the practical skills (outlined below) they are required to meet to satisfactorily complete the task.
☐ YES
☐ NO
7.
They have addressed the learner’s questions or concerns about the workplace task and the assessment process.
☐ YES
☐ NO
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3.
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OBSERVATION FORM During the consultation with their supervisor, learner:
Date Observed
Assessor’s comments
Asks their supervisor about at least one task relevant to their work role.
E
1.
YES/NO
At a minimum, learner must consult about ALL of the following with their supervisor: a.
At least one task that involves at least one law relevant to their work role.
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This refers to tasks that the learner must complete while complying to a law that should be followed by workers that have the same job title as the learner.
☐ YES ☐ NO
For example, if a learner is a bar waiter, a task that they discuss can include serving liquor and cocktail orders to customers.
b.
At least one law relevant to teach task identified.
☐ YES ☐ NO
This refers the title of legislation or regulations that have provisions on how the learner must carry out each task that they identified. Laws that they identify must be relevant to the learner’s work role. Laws that learner identifies with their supervisor with their supervisor must also be applicable to the state/territory that the learner’s workplace/organisation is based on. Laws discussed must be current/in force at the date of assessment.
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For example, if a learner is a bartender based in NSW, a law that they discuss can include the Liquor Act 2007.
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2.
YES/NO
Asks their supervisor about at least one law relevant to their organisation. This refers to legislation or regulations that have provisions that must be followed by organisations with the same nature of business as the learner’s organisation.
Assessor’s comments
☐ YES ☐ NO
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Laws that learner identifies with their supervisor must also be applicable to the state/territory that the learner’s workplace/organisation is based on.
Date Observed
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During the consultation with their supervisor, learner:
Laws discussed must be current/in force at the date of assessment.
For example, if a learner is a barista for a café based in NSW, a law that they discuss can include the Food Safety Act 2003 (NSW).
3.
Asks their supervisor about at least one equal employment opportunity (EEO) law.
☐ YES ☐ NO
This refers to the title of a state/territory legislation or regulation that protect job seekers from being disqualified on the grounds of race, work status, gender identity and sexual orientation. EEO laws following:
include
requirements
on
the
Anti-discrimination
Employee and employer rights and responsibilities
Support for diverse employees.
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EEO law discussed must be current/in force at the date of the assessment. For example, if learner’s organisation is based in NSW, EEO law that they can discuss with their supervisor can include the Anti-Discrimination Act 1977 (NSW)
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4.
Asks their supervisor about at least two rights of employees for fair employment decisions. This refers to statements that indicate the entitlement of job applicants to be selected based on their abilities, knowledge, and skills that are suitable to the job. Asks their supervisor about at least two responsibilities of employers in making fair employment decisions.
Date Observed
Assessor’s comments
☐ YES ☐ NO
☐ YES ☐ NO
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5.
YES/NO
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During the consultation with their supervisor, learner:
This refers to statements that indicate the duties of organisations or hiring managers in selecting potential employees based on their abilities, knowledge, and skills that are suitable to the job.
6.
Asks their supervisor about at least two quality assurance schemes.
☐ YES ☐ NO
This refers to names of programs or processes that businesses and employees are required to go through to ensure that they meet the minimum requirements to deliver specific products or services in the hospitality industry. Quality assurance schemes that learner discussed with their supervisor must be QA schemes that are applicable to their organisation. For example, if learner work for a restaurant, quality assurance schemes that learner identified must be ones that are applicable to restaurants such as: Hazard Analysis and Critical Control Points (HACCP)
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Green Table Australia Environmental Sustainability Accreditation
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7.
YES/NO
Asks their supervisor about at least two possible career progression opportunities for their work role. This refers to ways that learner can move forward to in their career based on their work role. This can include the following: Higher work role that they can promoted to
Additional work responsibilities within their role
Assessor’s comments
☐ YES ☐ NO
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Date Observed
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During the consultation with their supervisor, learner:
Work role in a different department or industry sector that they can shift to
Opportunities to increase knowledge and skillset
their
This must correspond with current possible career progression for the learner’s work role.
For example, if learner is working as a hotel receptionist, career progression opportunity that they identify can include the following:
8.
Front Desk Officer
Shift Lead for Guest Relations Staff
Asks their supervisor about at least one requirement for each possible career progression opportunity in their work role.
☐ YES ☐ NO
This refers to specific experiences or skills that learner is required to have to be able to qualify for each identified career progression opportunity.
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This must correspond with each current possible career progression that learner identified.
For example, learner identified front desk officer as career progression opportunity. They can identify the following as requirements for career progression:
Familiarity with front desk office machines such as telephone, printer and computer
Strong communication and people skills.
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9.
Asks their supervisor at least two ethical industry practices relevant to their work role. These refers to actions that learner can conduct with their work duties to help them work in a way that:
Is consistent with their organisation’s values
Does not cause harm to other people.
Date Observed
Assessor’s comments
☐ YES ☐ NO
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For example, if learner is working as a waiter, they can identify the following ethical practices:
YES/NO
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During the consultation with their supervisor, learner:
Maintain good hygiene (e.g. clean hands, controlled hair)
Practice active listening for customer orders, requests and feedback
10. Asks their supervisor about at least two compliance issues that their organisation may encounter.
☐ YES ☐ NO
This refers to events in which their organisation may violate any compliance requirements that they discussed earlier. Requirements include the following:
Hospitality industry laws
Equal employment opportunity (EEO) law
Making merit-based decisions
Quality assurance schemes
employment
SA
For example, learner identifies their state/territory’s RSA legislation as a law that their organisation must comply to. Compliance issue that they identify can include selling liquor outside trading hours indicated in their licence.
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During the consultation with their supervisor, learner:
YES/NO
Date Observed
Assessor’s comments
11. Uses open probe questioning to obtain information.
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In demonstrating this, learner: Asks specific questions that require their supervisor to provide examples of sources of information
☐ YES ☐ NO
Uses open ended questions to quickly review the topic discussed
☐ YES ☐ NO
Uses appropriate facial expressions such as nodding or smiling to show that they are listening
☐ YES ☐ NO
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12. Uses closed probe questioning to interact effectively. In demonstrating this, learner:
Asks structured questions that help the learner gain more knowledge about sources of each type of information.
☐ YES ☐ NO
Refrains from interrupting when their supervisor is speaking
☐ YES ☐ NO
Summarises discussion point or questions from speaker to confirm understanding
☐ YES ☐ NO
Assessor Declaration
By signing here, I confirm that I have observed the learner, whose name appears above, consulted with their supervisor about different requirements that hospitality businesses must comply to.
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I confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during their completion of the workplace task.
Assessor’s signature Assessor’s name Date signed
END OF OBSERVATION FORM
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