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SITHIND007 Workplace Assessment Task 1 Observation Form v1.0 Flipbook PDF
SITHIND007 Workplace Assessment Task 1 Observation Form v1.0
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SITHIND007 - Use hospitality skills effectively
WORKPLACE ASSESSMENT TASK 1 – OBSERVATION FORM This form is for the assessor’s use only.
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This Observation Form outlines the specific criteria that the learner must demonstrate/perform while completing Workplace Assessment Task 1.
This form is to be completed by the learner’s assessor to document their observation of the learner’s performance in Workplace Assessment Task 1.
Task Overview
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This task requires the learner to complete the following while being observed by the assessor:
Consult with their supervisor about their work schedule
Discuss information presented in the work schedule developed in this task
Confirm information discussed
Seek advice on the following: o
Service requirements
o
Work performance
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Learner must also submit the work schedule document developed in this task.
Observation Form © Precision RTO Resources
Version 1.0 Produced 17 June 2022 Page 1
Instructions to the Assessor Before the assessment Access and review information relating to the learner’s assigned service periods, such as: o
Documents with basic information on the learner’s workplace/organisation (e.g. products and services list, facilities guide)
o
Policies and procedures to complete work tasks in the learner’s workplace/organisation
o
Work roster that covers at least 12 service periods assigned to the learner
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Review the items in this checklist and contextualise, as appropriate to the workplace context of the learner
Discuss the resources required by the learner to complete the task, and ensure that they have access to these resources prior to the practical observation.
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Discuss this assessment task with the learner, including the practical skills they need to demonstrate and the criteria to satisfactorily demonstrate each skill.
Review this form with the learner and address any queries or concerns they may have about it.
While observing the learner
For each practical skill listed in this Observation Form: o
Tick YES if you confirm you have observed the learner demonstrate/perform the practical skill.
o
Tick NO if you have not observed the learner demonstrate/perform the practical skill.
For skills where you ticked YES, indicate the date when you observed the learner demonstrate this skill.
For skills where you ticked NO, provide additional information on how the learner can satisfactorily demonstrate the practical skill for this task.
Write specific comments on the learner’s performance in each criterion. Your feedback/insights will help address any area(s) for improvement.
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Observation Form Page 2
Version 1.0 Produced 17 June 2022 © Precision RTO Resources
After observing the learner
Complete all parts of the Observation Form, including the Assessor Declaration on the last page of this form. Your signature must be handwritten.
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Learner Details Learner Name Title/Designation
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Assessor/Observer Details Assessor/Observer Name Training Organisation
Relevant Qualifications Held
Assessment Context
Assessment Environment
☐ Learner’s Workplace
☐ Simulated Workplace
☐ Direct Observation
Assessor must be physically present in the assessment environment.
Mode of Observation
☐ Observation via video recording
Learner and the assessment requirements must be present in the video recording.
Date of Observation
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Workplace/Organisation State/Territory
Observation Form © Precision RTO Resources
Version 1.0 Produced 17 June 2022 Page 3
☐ Opportunity to clarify information with and seek advice from supervisor ☐ Work Schedule template, or similar from the learner’s workplace/organisation
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Resources required for assessment
☐ Documents with basic information on the learner’s workplace/organisation (e.g. products and services list, facilities guide)
☐ Organisational policies and procedures relevant to completing work tasks
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☐ Work roster that covers at least 12 service periods assigned to the learner ☐ At least one supervisor whom the learner will clarify information with and seek advice from
Learner Assessment Briefing
Date of assessment briefing
The assessor confirms:
YES/NO
They have discussed with the learner the workplace task they are required to complete for this assessment.
☐ YES
☐ NO
2.
They have discussed with the learner the resources they are required to access to complete the workplace task.
☐ YES
☐ NO
3.
The learner understands they will be assessed while completing this workplace task, as well as any document(s) they will complete as part of this task.
☐ YES
☐ NO
4.
They have discussed with the learner the instructions on how they are to undertake the workplace task.
☐ YES
☐ NO
5.
They have provided the learner guidance on how they can satisfactorily complete the task.
☐ YES
☐ NO
6.
They have discussed with the learner the practical skills (outlined below) they are required to meet to satisfactorily complete the task.
☐ YES
☐ NO
7.
They have addressed the learner’s questions or concerns about the workplace task and the assessment process.
☐ YES
☐ NO
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1.
Observation Form Page 4
Version 1.0 Produced 17 June 2022 © Precision RTO Resources
OBSERVATION FORM During the consultation with supervisor about their work schedule, learner:
Date Observed
Assessor’s comments
Discusses the work schedule they developed in this task.
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1.
YES/NO
This must correspond to information in the work schedule initial draft submitted by the learner in this task. At a minimum, this must include discussion on ALL of the following: Learner’s work role
☐ YES ☐ NO
b.
Learner’s work areas
☐ YES ☐ NO
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a.
2.
c.
Details of at least 12 assigned service periods
☐ YES ☐ NO
d.
Details of at least two tasks that the learner must complete
☐ YES ☐ NO
e.
Details of work schedule developed for at least 12 assigned service periods
☐ YES ☐ NO
Confirms information discussed
This requires the learner to check with their supervisor if the information in the work schedule they discussed is accurate and sufficient. In demonstrating this, learner must:
Rephrases information from supplementary documents used to check understanding
☐ YES ☐ NO
Asks for specific examples about the service periods (e.g. examples of actions that can be taken to complete their assigned tasks)
☐ YES ☐ NO
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Asks if the supervisor agrees that information discussed is accurate and sufficient (e.g. asking ‘Are the dates of my assigned service periods correct?’)
☐ YES ☐ NO
Determine if they must change or update information outlined in the work schedule to match clarifications
☐ YES ☐ NO
Observation Form © Precision RTO Resources
Version 1.0 Produced 17 June 2022 Page 5
During the consultation with supervisor about their work schedule, learner: 3.
YES/NO
Date Observed
Assessor’s comments
Seeks supervisor’s advice for service periods
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This requires the learner to ask for any suggestions or recommendations that they can implement during their service periods. At a minimum, this must include AT LEAST ONE advice on EACH of the following: a.
Service requirements
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This refers to suggestions or recommendations that can help the learner meet the organisation’s customer service standards and other requirements outlined in the work schedule document developed in this task.
☐ YES ☐ NO
For example, supervisor can give advice on how to meet customers’ expectations on handling complaints.
b.
Work performance
☐ YES ☐ NO
This refers to suggestions or recommendations that can help them improve how well they are able to complete the task and responsibilities assigned to them. For example, supervisor can give advice on how the learner can more efficiently complete their assigned work tasks.
In demonstrating this, learner must:
Provide specific details about the area they are seeking advice on (e.g. sharing information about their job role and responsibilities)
☐ YES ☐ NO
Ask for specific and actionable suggestions or recommendations
☐ YES ☐ NO
Rephrase advice received to clarify information and ensure understanding
☐ YES ☐ NO
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Observation Form Page 6
Version 1.0 Produced 17 June 2022 © Precision RTO Resources
During the consultation with supervisor about their work schedule, learner: 4.
YES/NO
Date Observed
Assessor’s comments
Records information discussed with supervisor in the work schedule developed in this task
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At a minimum, this must include ALL of the following: a.
Any changes required after clarifying the work schedule developed
☐ YES ☐ NO
b.
Advice received requirements
service
☐ YES ☐ NO
c.
Advice received on work performance
☐ YES ☐ NO
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on
Assessor Declaration
By signing here, I confirm that I have observed the learner, whose name appears above, consult with their supervisor about their work schedule.
I confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during their completion of the workplace task.
Assessor’s signature Assessor’s name Date signed
SA
END OF OBSERVATION FORM
Observation Form © Precision RTO Resources
Version 1.0 Produced 17 June 2022 Page 7