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SOEW Newsletter March 2022 Flipbook PDF
SOEW Newsletter March 2022
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Proudly SOUTH AFRICAN Manufacturer of LOW VOLTAGE Electrical Cables
Welcome back to the Team! I hope you are all well rested and your minds are fresh and energised for 2022.
Our employees are our most valuable assets. So please let us know of we can assist with anything to make sure your daily tasks are achievable, and you stay motivated and happy.
Remember we are a Team:
Newsletter March 2022
Together Everyone
Achieves
More
Talent Management Talent management is the attraction, selection, and retention of employees, which involves a combination of HR processes across the employee life cycle. It encompasses workforce planning, employee engagement, learning and development, performance management, recruiting, onboarding, succession, and retention. Our company is committed to encourage an active
learning environment, support, develop careers and promote self-development to assist staff in achieving their maximum potential through talent management. The talent management program is aimed to be mutually beneficial to our staff and our company. It will run over a period of 2 years in order for our staff to complete the program.
1 / SOEW • NEWSLETTER • MARCH 2022
Appointments Johnson Mbodla Production Manager Effective 01 February 2022
Promotions Michele Lobley General Manager Sales Effective 03 January 2022
Long Service Ceremony SOEW held a long service ceremony on the 10th of December 2022. The ceremony praised the services of the staff in the business where staff celebrated 5,10,15,20 and 25 year service awards. A total number of 90 employees were commended and awarded with a certificate as well as a gift from senior management.
8 Operators promoted to the positions of Production Supervisors, effective 07 February 2022
Diana Manuel
Gugu Siwela
Enerst Phelane
Marlow Bokbaard
Recognition and Rewards The SOEW is initiating an employee recognition programme to motivate and reward our employees. We aim to promote this culture and reward employees or their teams for their hard work and service by: • Magnifying recognition and publicising employee accomplishments across multiple forums and accompanying newsletters;
Nomthandazo Kubayi
Ruby Peacock
• Offering special privileges to employees who perform consistently at the highest level; • Offering other incentives such as extra holiday leave, bonuses, holiday gifts, or recognition awards for yearly performance. • A rotating trophy or plaque.
Rudzani Raoleka
Xolani Nyambose
2 / SOEW • NEWSLETTER • MARCH 2022
World Class
Manufacturing
World Class Manufacturing is a continuous improvement system and a way of thinking which was made to bring organisation manufacturing to a worldwide level. ... It is a set of concepts, policies, techniques, and principles for operating and managing a manufacturing company.
Worldclass Manufacturing Principals • Customer satisfaction: Customer expectations
drive the process. • Streamlined Processes: Continuous
improvement by reductions and elimination of losses. The use of these techniques is to focus on operational efficiency (OEE), reducing wastage and creating a cost efficient organisation. This leads to high-productivity organisation, which uses concurrent production techniques rather than a sequential production method. World class manufacturers tend to implement best practices and invent new practices in order to stay competitive in the manufacturing sector. The main parameters which determine world-class manufacturers are quality, cost effectiveness, flexibility and innovation. World class manufacturers implement robust control techniques but there are five steps which make the system efficient. These five steps are as follows: • Reduction of set up time and tuning of machinery: It is important that organisations can cut back time in setting up machinery and tune machinery before production.
• Cellular Manufacturing: It is important that production processes are grouped according to their nature and product outcomes. • Reduce WIP material: It is normal tendency of manufacturing organisation to maintain high levels of WIP material. A decreased WIP leads to more focus on production and fast movement of goods and incurs fewer costs. • Postpone product mutation: To achieve a higher degree of customisation, many changes are made to final product. However, it is important that mutations added to the design are only implimented after final operation. • Remove the trivial many and focus on vital few: It is important for organisations to focus on the production of products which are in line with the forecast of demand as to match customer expectation. Implementation of just-in-time and lean management leads to reduction in wastage resulting in a reduction in cost. Implementation of total quality management leads to reduction of defects. Implementation of total preventive maintenance prevents stoppage of production through mechanical failure.
3 / SOEW • NEWSLETTER • MARCH 2022
Customer Relationship management Customer Relationship Management and why it is important to the Sales department. CRM helps businesses to build strong relationships with their customer, and in turn that creates loyalty and customer retention.
It is easy to obtain new customers, but it is more difficult to keep and satisfy an existing customer. Customer loyalty affects a company’s revenue and having strong CRM as a sales and management strategy will result in increased profits for a business. Things that we at the SOEW do to help retain good customer relations include, visiting existing customers, as well as targeting new areas, such as the Northern cape, Namibia and next Botswana. We endeavour to keep customers happy by giving constant and reliable feedback on orders, when they will be delivered,
responding promptly to quotes and enquires and offering competitive pricing. Our sales team is readily available to assist our customers needs, providing pricing, stock, test certificates, data sheets and assisting with urgent deliveries. These are all qualities that the SOEW sales team prides themselves in, and will continue to strive to maintain our current customer relationships and continuously look for the gap in the market and target those customers and segments to ensure the long term sustainability of our department and South Ocean Electric Wire as a whole.
Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realise it themselves. – Steve Jobs
4 / SOEW • NEWSLETTER • MARCH 2022
Total Quality Management • We are committed to comply with SANS/ International standards on all our products. • We shall strive to sustain our achievement as the preferred supplier and recognised leader in our field of business by managing our company in a professional and responsible way to optimise care towards our customers. • We are committed to a philosophy of to Quality and Environmental Management to determine and understand our customer’s requirements and needs and to provide products / services, which exceed their expectations, thereby, enhancing global competitiveness. • We also strive to provide current and prospective customers with the confidence that our products and services supplied will comply with agreed specifications and be cost effective for them. One of our objectives is to supply conforming products to the electrical industry that consistently meets the requirements of our other customers. • We shall provide all services and products in accordance with customers’ specified requirements and expectations and maintain and improve, wherever practicable our Integrated SHEQ Management System to enhance customer satisfaction.
• We shall ensure that the Quality System enables all employees of SOEW or any other person working under our control to do the right things right, first time and every time. • Confidence is achieved by supplying our products in strict accordance with customer requirements at a mutually beneficial price and on time delivery. • To increase profitability and sustainability of the company by decreasing cost of non-conforming product that will ensure long term success to our employees. • We will educate and train all our staff to enhance continuous improvement in business and technical skills. (Quality e.g. oversize and overweight product) • We shall continually improve the effectiveness of the Quality System by adherence to our customer’s contractual requirements. • The Quality System, Policy and its’ associated procedures, processes, practices and records will be periodically audited and reviewed in order to continually improve the effectiveness for continuing suitability and to ensure that it remains relevant and appropriate to our organisation. • We implemented customer complaint committee to assist on the investigations of customer complaint to reduce the returns from the customers.
5 / SOEW • NEWSLETTER • MARCH 2022