Tips to improve customer service Flipbook PDF

Tips to improve customer service

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TIPS TO IMPROVE CUSTOMER SERVICE Practice Active Listening .Active listening is a key skill set you can develop by practicing daily on your coworkers and family.

.Empathy is the ability to understand how the customer is feeling and where they’re coming from. When listening to the customer, try to see the problem through his eyes and imagine how it makes him feel. This is important in customer service because the customer will be more receptive if they feel understood by you. It can also de-escalate a conflict and create a more enjoyable interaction with your company.

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First, by approach each conversation with the goal to learn something and focus on the speaker. Next is after the customer is finished speaking, ask clarifying questions to make sure you understand what they’re actually saying. Finally, finish the conversation with a quick summary to ensure everyone is on the same page.

Learn to Empathise With Your Customers

21 EMULOV • 01 EUSSI • 9102 REBOTCO