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YUM! Advanced Management Program Flipbook PDF

YUM! Advanced Management Program

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In collaboration with: YUM! ADVANCED MANAGEMENT PROGRAM In Restaurant Management

ABOUT THE ABOUT THE PROGRAM PROGRAM At Yum! Brands, we ﬁrmly believe that our formula for success lies in putting At Yum! Brands, we ﬁrmly believe that our formula for success lies in putting people capability ﬁrst. Only then would satisﬁed customers and proﬁtability people capability ﬁrst. Only then would satisﬁed customers and proﬁtability follow. It is with this belief that Yum! University Asia was conceived: To serve follow. It is with this belief that Yum! University Asia was conceived: To serve as a center for transformational leadership to develop the future leaders. as a center for transformational leadership to develop the future leaders. Yum! University Asia is excited to present in collaboration with the renowned Nanyang Yum! University Asia is excited to present in collaboration with the renowned Nanyang Technological University, the ﬁrst ever advanced management program in restaurant Technological University, the ﬁrst ever advanced management program in restaurant management. NTU is ranked 39th globally and is widely regarded as one of the world’s top management. NTU is ranked 39th globally and is widely regarded as one of the world’s top business schools in Asia. This program is targeted at area coaches, above restaurant leaders business schools in Asia. This program is targeted at area coaches, above restaurant leaders and managers at the Restaurant Support Centers. and managers at the Restaurant Support Centers. The program exposes participants to a wider appreciation and understanding of business The program exposes participants to a wider appreciation and understanding of business knowledge centred on restaurant management. The intent is to sharpen and develop their knowledge centred on restaurant management. The intent is to sharpen and develop their business acumen, deepen their understanding of their own leadership styles and provide business acumen, deepen their understanding of their own leadership styles and provide meaningful skills to be a more impactful leader. meaningful skills to be a more impactful leader. This highly practical workshop “stands out from the pack” for its ability to revolutionize the This highly practical workshop “stands out from the pack” for its ability to revolutionize the way people think. Participants learn a process, skills and tools to creatively solve real work way people think. Participants learn a process, skills and tools to creatively solve real work problems and make strategic decisions that have an impact on the business. problems and make strategic decisions that have an impact on the business. The learning process is facilitative, thought provoking and yet practical enough to be The learning process is facilitative, thought provoking and yet practical enough to be translated into business applications when participants resume their managerial roles. translated into business applications when participants resume their managerial roles. Participants will have an opportunity to network, share and learn from each other in a Participants will have an opportunity to network, share and learn from each other in a conducive environment that will allow them to relive their college days. conducive environment that will allow them to relive their college days.

OBJECTIVES OF THE OBJECTIVES OF THE PROGRAM PROGRAM > To develop a broad range knowledge centred on restaurant management. > To develop a broad range knowledge centred on restaurant management. > To think like an entrepreneur, act like an inspirational leader! > To think like an entrepreneur, act like an inspirational leader! > To provide learning in an experiential mode through case studies, computer simulations > To provide learning in an experiential mode through case studies, computer simulations and role plays. and role plays. > To learn from outstanding Yum! leaders, franchisee leaders and renowned academics. > To learn from outstanding Yum! leaders, franchisee leaders and renowned academics. DAY 2 DAY 1 DAY 3 DAY 2 DAY 4 DAY 3 STRATEGIC RESTAURANT STRATEGIC RESTAURANT CRITICAL THINKING RESTAURANT STRATEGIC DECISION LEADERSHIP LEADERSHIP & PROBLEM SOLVING MAKING Professor Wee Chow-Hou Professor Wee Chow-Hou Dr Marino (Min) Basadur Professor Tan Joo-Seng (JS) MORNING Sun Zi Bingfa (also known as Sun Zi’s Art of War) is the Sun Zi Bingfa (also known as Sun Zi’s Art of War) is the This highly practical workshop will revolutionize the The objective is to help managers address strategic, most well-known Chinese classic written more than most well-known Chinese classic written more than way managers think. Managers will learn how they can operational and tactical challenges in restaurant 2000 years ago. Its value in inﬂuencing business 2000 years ago. Its value in inﬂuencing business apply “Simplexity Thinking” system to solve their real strategic decision-making. warfare has never been disputed. This module relates warfare has never been disputed. This module relates work-related problems. The system has been applied the philosophy of Sun Zi to strategic restaurant the philosophy of Sun Zi to strategic restaurant successfully globally to tackle complex situations of In this module, a hospitality tool, Options Matrix Tool leadership, generating fresh perspectives and leadership, generating fresh perspectives and all kinds. Opportunities are provided for participants (OMT) developed by Cornell is used. The OMT is sparking deep insights on topics like strategic sparking deep insights on topics like strategic to share their diﬀerent experiences and ideas about specially customized for Yum!. Relevant and key leadership, strategic teamwork and business leadership, strategic teamwork and business their own real world problems, learn from each other, performance metrics will be built into the OMT. intelligence. intelligence. and walk away with fresh insights to apply Managers apply a set of decision criteria to a variety immediately. You will discover your own unique of alternatives or strategic options. problem solving style and learn how to appreciate the styles of others and contribute best to the problem By working through a series of decision-process steps, managers can establish criteria for the COACHING - COACHING - THINK LIKE AN ENTREPRENEUR, solving process as a whole. assessment and comparison of diﬀerent possible ACT LIKE A LEADER! Unleashing Potential and Creating Unleashing Potential and Creating alternatives and then compare choices. This module will help managers to list and weight various decision New Value Mr Ted Stedem, Mr Vipul Chawla New Value criteria deemed important for a given business Mr Jack Chua Mr Jack Chua situation. In today’s competitive business environment, the growth and success of an organization is highly The overall purpose of this module is to enhance The overall purpose of this module is to enhance participants’ abilities to coach eﬀectively and to dependent on its leaders. AFTERNOON participants’ abilities to coach eﬀectively and to CLOSING SESSION develop a range of coaching skills. The ability to coach develop a range of coaching skills. The ability to coach In this session, you will understand what is needed eﬀectively can create an enduring impact on eﬀectively can create an enduring impact on Action Planning, Personal Commitments and to be an inspirational leader - one that can make a employees. employees. diﬀerence to achieve breakthrough results. Graduation Participants will learn how to conduct ongoing Participants will learn how to conduct ongoing In addition, you will also learn what it takes to have coaching conversations that will address critical coaching conversations that will address critical an entrepreneurial mindset in order to create issues relevant to the business and performance issues relevant to the business and performance impact that matters. contexts in Yum!. contexts in Yum!.

DAY 3 DAY 4 CRITICAL THINKING RESTAURANT STRATEGIC DECISION & PROBLEM SOLVING MAKING Dr Marino (Min) Basadur Professor Tan Joo-Seng (JS) This highly practical workshop will revolutionize the The objective is to help managers address strategic, way managers think. Managers will learn how they can operational and tactical challenges in restaurant apply “Simplexity Thinking” system to solve their real strategic decision-making. work-related problems. The system has been applied successfully globally to tackle complex situations of In this module, a hospitality tool, Options Matrix Tool all kinds. Opportunities are provided for participants (OMT) developed by Cornell is used. The OMT is to share their diﬀerent experiences and ideas about specially customized for Yum!. Relevant and key their own real world problems, learn from each other, performance metrics will be built into the OMT. and walk away with fresh insights to apply Managers apply a set of decision criteria to a variety immediately. You will discover your own unique of alternatives or strategic options. problem solving style and learn how to appreciate the styles of others and contribute best to the problem By working through a series of decision-process solving process as a whole. steps, managers can establish criteria for the assessment and comparison of diﬀerent possible alternatives and then compare choices. This module will help managers to list and weight various decision criteria deemed important for a given business situation. CLOSING SESSION Action Planning, Personal Commitments and Graduation

SPEAKERS Mr Ted Stedem SPEAKERS Ted Ted Stedem is the Managing Director for KFC Asia Franchise. A leader with strong commercial and Mr Ted Stedem strategic thought leadership skills, Ted was the CFO and Head of Development for KFC South Paciﬁc Stedem is the Managing Director for KFC Asia Franchise. A leader with strong commercial and and the Vice President for Finance for Yum Restaurants International prior to taking this role in January strategic thought leadership skills, Ted was the CFO and Head of Development for KFC South Paciﬁc 2014. and the Vice President for Finance for Yum Restaurants International prior to taking this role in January 2014. Prior to joining Yum, he also worked with Oﬃce Depot as Vice President Product & Marketing and with Bain & Co in the USA. He has a degree in Economics from Yale University and an MBA from Wharton. Prior to joining Yum, he also worked with Oﬃce Depot as Vice President Product & Marketing and with Bain & Co in the USA. He has a degree in Economics from Yale University and an MBA from Wharton. Mr Vipul Chawla Vipul Chawla is the Managing Director for Pizza Hut Asia Franchise. A big brand thinker with deep Mr Vipul Chawla marketing expertise, Vipul was Chief Marketing oﬃcer for KFC Asia Franchise before taking this role in Vipul Chawla is the Managing Director for Pizza Hut Asia Franchise. A big brand thinker with deep January 2014. Prior to Yum, he was the Vice President of Oral Category for Asia (South Asia, China and marketing expertise, Vipul was Chief Marketing oﬃcer for KFC Asia Franchise before taking this role in South East Asia) having spent 19 years with Unilever. As a member of the Oral Global Leadership team, January 2014. Prior to Yum, he was the Vice President of Oral Category for Asia (South Asia, China and he led the global platforms for freshness and essential care and was also a member of the Unilever China South East Asia) having spent 19 years with Unilever. As a member of the Oral Global Leadership team, Board. he led the global platforms for freshness and essential care and was also a member of the Unilever China Board. Professor Wee Chow-Hou Professor Wee Chow-Hou is the Professor of Strategy and Marketing. He has consulted/conducted Professor Wee Chow-Hou executive training for over 300 major organizations in 30 countries. Some of his clients include China Professor Wee Chow-Hou is the Professor of Strategy and Marketing. He has consulted/conducted Hotel, Hong Kong Hotel Association, Singapore Airlines, Shangri-La Hotel (Thailand). He’s also taught in executive training for over 300 major organizations in 30 countries. Some of his clients include China the Cornell-Nanyang Master of Management in Hospitality Program. He sits on several Boards. He is a Hotel, Hong Kong Hotel Association, Singapore Airlines, Shangri-La Hotel (Thailand). He’s also taught in much sought after speaker on topics relating to doing business in China and Asia, applying Chinese the Cornell-Nanyang Master of Management in Hospitality Program. He sits on several Boards. He is a classics into modern business practices and strategic thinking, leadership and teamwork, strategic much sought after speaker on topics relating to doing business in China and Asia, applying Chinese management and thinking, marketing overseas and brand development. classics into modern business practices and strategic thinking, leadership and teamwork, strategic management and thinking, marketing overseas and brand development. Mr Jack Chua Mr Jack Chua is a sought after leadership coach, HR consultant, trainer and facilitator. He has coached Mr Jack Chua senior directors, general managers, business directors, vice-presidents, head of business units, and Mr Jack Chua is a sought after leadership coach, HR consultant, trainer and facilitator. He has coached senior executives in determining their required learning focus, team building and business priorities to senior directors, general managers, business directors, vice-presidents, head of business units, and succeed. His clients include companies in energy, ﬁnance, consumer products, technology, senior executives in determining their required learning focus, team building and business priorities to manufacturing, construction, healthcare, and service industry. succeed. His clients include companies in energy, ﬁnance, consumer products, technology, manufacturing, construction, healthcare, and service industry. Dr Marino (Min) Basadur Dr Min Basadur began developing his insights about creative thinking and problem solving at Procter & Dr Marino (Min) Basadur Gamble. He received three U.S. patents and created a corporate-wide internal consulting practice. Dr Min Basadur began developing his insights about creative thinking and problem solving at Procter & Following his award-winning doctoral research at the University of Cincinnati, he became a professor of Gamble. He received three U.S. patents and created a corporate-wide internal consulting practice. management at McMaster University. Min founded Basadur Applied Creativity in 1981. This now Following his award-winning doctoral research at the University of Cincinnati, he became a professor of worldwide network of consulting and research associates uses his trademarked Simplexity™ system to management at McMaster University. Min founded Basadur Applied Creativity in 1981. This now consult internationally with organizations, including: eBay, Microsoft, John Deere, IBM, Goodrich, LG worldwide network of consulting and research associates uses his trademarked Simplexity™ system to Electronics, Dallas Children’s Hospital, Cancer Care Ontario, Magna, Pﬁzer, Kimball International, consult internationally with organizations, including: eBay, Microsoft, John Deere, IBM, Goodrich, LG PepsiCo, Toyota Canada, and many others. Electronics, Dallas Children’s Hospital, Cancer Care Ontario, Magna, Pﬁzer, Kimball International, PepsiCo, Toyota Canada, and many others. Professor Tan Joo-Seng (JS) Professor Tan Joo-Seng (JS) is an Associate Professor of Management. He’s been actively involved in Professor Tan Joo-Seng (JS) executive education, training and development for more than 20 years. He’s NBS’ Academic Director Professor Tan Joo-Seng (JS) is an Associate Professor of Management. He’s been actively involved in (Executive Education). He’s also served as Program Director for leadership and management executive education, training and development for more than 20 years. He’s NBS’ Academic Director development programs for Fortune 500 clients. He’s been a core faculty at Cornell-Nanyang Institute of (Executive Education). He’s also served as Program Director for leadership and management Hospitality Management, and he’s also served as Cornell-Nanyang’s Chair of HR Thought Leaders development programs for Fortune 500 clients. He’s been a core faculty at Cornell-Nanyang Institute of Roundtable for several years. He’s taught in Cornell’s General Managers Program (GMP) as well as Hospitality Management, and he’s also served as Cornell-Nanyang’s Chair of HR Thought Leaders Cornell’s PDP. His long list of clients include Hilton Worldwide and Shangri-La. He was a Visiting Roundtable for several years. He’s taught in Cornell’s General Managers Program (GMP) as well as Research Scholar at Cornell Hotel School in 2005. His current area of interest is strategic thinking and Cornell’s PDP. His long list of clients include Hilton Worldwide and Shangri-La. He was a Visiting business model innovation. Research Scholar at Cornell Hotel School in 2005. His current area of interest is strategic thinking and business model innovation. Professor Sheryl E. Kimes Professor Sheryl E. Kimes is a professor of operations management at Cornell School of Hotel Professor Sheryl E. Kimes Administration. She teaches restaurant revenue management, yield management and food and Professor Sheryl E. Kimes is a professor of operations management at Cornell School of Hotel beverage management. She has served as a consultant to many hospitality enterprises around the Administration. She teaches restaurant revenue management, yield management and food and world, including Chevy’s FreshMex Restaurants, Walt Disney World Resorts, Ruby’s Diners, Starwood beverage management. She has served as a consultant to many hospitality enterprises around the Asia-Paciﬁc and Troon Golf. world, including Chevy’s FreshMex Restaurants, Walt Disney World Resorts, Ruby’s Diners, Starwood Asia-Paciﬁc and Troon Golf.

In collaboration with: REGISTRATION REGISTRATION We intend to run 2 to 4 programs a year and the timings and details can be found in the annual Yum! University Asia Calendar which will be published at the start of the Calendar Year. Details on o run 2 to 4 programs a year and the timings and details can be found in the annual Yum! We intend t registration process will be made available 8 – 10 weeks prior to the start of the program. University Asia Calendar which will be published at the start of the Calendar Year. Details on registration process will be made available 8 – 10 weeks prior to the start of the program. For more information, contact the program administrator at [email protected] For more information, contact the program administrator at [email protected] TEACHING VENUE | ACCOMMODATION TEACHING VENUE | ACCOMMODATION YUM! ADVANCED NTU has been listed amongst the top 15 most beautiful universities in the world. Within their NTU has compounds, they have some of the best teaching facilities in Singapore as can be seen from the been listed amongst the top 15 most beautiful universities in the world. Within their MANAGEMENT PROGRAM photos below. compounds, they have some of the best teaching facilities in Singapore as can be seen from the photos below. In Restaurant Management As far as accommodation is concerned, the guest rooms are designed with comfort in mind and As far as accommodation is concerned, the guest rooms are designed with comfort in mind and furnished with the essentials to make your stay pleasant. The Nanyang Executive Centre is located at the Yunnan Garden Campus of Nanyang Technological University. furnished with the essentials to make your stay pleasant. The Nanyang Executive Centre is located at the Yunnan Garden Campus of Nanyang Technological University.