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ZAP-Whitepaper Flipbook PDF
ZAP-Whitepaper
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TABLE OF CONTENTS SET UP THE POWER PLATFORM CENTRE OF EXCELLENCE THE RIGHT WAY..............1 INTRODUCTION.................................................................................................1 MICROSOFT POWER PLATFORM OVERVIEW........................................................2 THE VALUE OF THE MICROSOFT POWER PLATFORM.............................................3 1. 2. 3. 4. 5. 6.
BUILD AN AUTONOMOUS BUSINESS............................................................3 DEVELOP POWERFUL CHATBOTS RAPIDLY.....................................................3 GAIN ACTIONABLE INSIGHTS........................................................................3 UNLOCK LEGACY DATA...................................................................................3 AUTOMATE TIME-CONSUMING MANUAL TASKS..........................................4 MODERNIZE THE EXISTING APPLICATION LANDSCAPE.................................4
THE IMPORTANCE OF THE POWER PLATFORM FRAMEWORK...............................4 MICROSOFT’S CENTER OF EXCELLENCE...............................................................4 WHERE COE FALLS BEHIND..................................................................................5 ZICAR ADOPTION PROGRAM (ZAP).....................................................................5 1. 2. 3. 4. 5.
ZAP FRAMEWORK........................................................................................5 ZAP TRACKER................................................................................................8 ZAP DASHBOARD........................................................................................10 ZAP COURSE (COMING SOON)....................................................................10 ONE-TO-ONE CONSULTATION CALLS..........................................................10
READY TO GET STARTED?..................................................................................11
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Introduction Innovaꢁon and creaꢁvity oꢂen lag in an organizaꢁon when the employees are constantly occupied doing monotonous tasks. These manual or repeꢁꢁve tasks are oꢂen too complicated, ꢁme-consuming and expensive to automate with bespoke soꢂware. Microsoꢂ knew the beꢃer and faster way of doing things and introduced the Power Plaꢀorm – a low-code development plaꢀorm.
With the Microsoꢂ Power Plaꢀorm, users now have access to a digital toolbox that enables them to build tactical applicaꢁons and automate workflows quickly, affordably and flexibly. This digital transformaꢁon has empowered both n o n I T e m p l o y e e s (ciꢁzen developers) and professional developers to develop applicaꢁons ensuring work gets done quickly and efficiently.
Image courtesy Graphite GTC
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Microsoft Power Platform Overview Microsoꢂ Power Plaꢀorm is a product family that gives you a single plaꢀorm with which you can analyze data, create data-driven soluꢁons, and automate workflows. It consists of four low-code development applicaꢁons for automaꢁng processes, building custom apps, compiling reports, and integraꢁng AI capabiliꢁes – without wriꢁng much code.
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These applicaꢁons allow you to accelerate your digital transformaꢁon by systemising cumbersome manual processes and taking the load off your IT department. With each employee empowered to build custom apps, IT can get back to focusing on more complex and business-criꢁcalIT issues.
Power Platform comprises of five key components:
1. 2. 3. 4. 5.
Power Apps: Toolset for quick and easy development of low-code applicaꢁons Power Automate: Workflow tool for connecꢁng applicaꢁons and automation Power BI: Analyꢁcs soꢂware for converꢁng data into interacꢁve dashboards Power Virtual Agents: For generaꢁng flexible and powerful chatbots Power Pages: For creaꢁng and administering external facing business websites
All the above products integrate seamlessly with the Microsoꢂ Cloud ecosystem to enable businesses to build intelligent, low-code apps without relying on the IT department. This makes the Power Plaꢀorm unique and enꢁcing to businesses who wish to reduce the burden of their development team or even a business without a dedicated development team.
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The Value of Microsoft Power Platform To be able to work efficiently and quickly, you need to automate repeꢁꢁve manual processes by building new business applicaꢁons. However, convincing the IT department about the usefulness of these applicaꢁons can be quite challenging in real ꢁme. Since the development team already has its hands full with current systems and applicaꢁons, the business wishes are put on hold for a long ꢁme. Standard applicaꢁons fail to meet the requirement of business teams, but developing custom applicaꢁons cost a lot of ꢁme, money and resources.
Microsoꢂ Power Plaꢀorm provides a soluꢁon to this problem. With a low-code plaꢀorm, it enables anyone, be it the IT department or colleagues with less IT knowledge (ciꢁzen developers) to develop business soluꢁons and applicaꢁons. This allows organizaꢁons to respond much faster to employee and customer needs.
Let us dig a little deeper into what you can do with Microsoft Power Plaꢀorm: 01 Build an autonomous business
By giving employees the power of automaꢁon and innovaꢁon, Microsoꢂ Power Plaꢀorm facilitates automation autonomy. It lets employees respond to their customer's needs in a more innovative manner. The low-code plaꢀorm makes boring manual acꢁviꢁes more enjoyable, effecꢁve, and efficient.
02 Develop powerful chatbots rapidly
Building effecꢁve chatbots to ease communicaꢁon with employees and customers is another important area where Power Plaꢀorm can facilitate your organizaꢁon. Power Virtual Agents component can be used to develop chatbots that not only answer Pressing quesꢁons from customers but also address your organizaꢁonal issues.
03 Gain acꢁonable insights
Microsoꢂ Power Plaꢀorm speeds up work processes resulꢁng in a more agile business. It helps in bringing all data on one single plaꢀorm and converꢁng it into concrete acꢁonable insights using arꢁficial intelligence and machine learning. Addiꢁonally, automated processes also help in reducing data loss or manual errors.
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Page 5 04 Unlock legacy data
There may be legacy applicaꢁons running within your organizaꢁon that are not that easy to replace. If you conꢁnue to use these old applicaꢁons, make the legacy data accessible to Dataverse and use them from there on the Microsoꢂ Power Plaꢀorm. This will ensure that your employees have access to all the data even when they are on the move.
05 Automate ꢁme-consuming manual tasks Put an end to repeꢁꢁve manual tasks that are slowing down the producꢁvity of your employees. With RPA via Power Automate Desktop, automate workflows easily and at scale to give your organizaꢁon's efficiency a significant boost.
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Modernize the exisꢁng applicaꢁon landscape
Within the course of ꢁme, there are mulꢁple applicaꢁons that become outdated without the employee noꢁcing it. As a result, these applicaꢁons conꢁnue to be in use but are no longer managed. With the Power Plaꢀorm, you can easily modernize your exisꢁng outdated applicaꢁon landscape for building more up-to-date and easy to manage applicaꢁons.
According to a Forrester study commissioned by Microsoꢀ, the interviews and financial analysis of Microsoꢀ Power Plaꢁorm adopꢂon found that a composite organizaꢂon experiences benefits of $31.08 million over three years versus costs of $5.16 million, adding up to a net present value (NPV) of $25.92 million and an ROI of 502%.
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The Importance of an adoption framework Allowing employees to build their own digital soluꢁons comes with a potenꢁal risk of ending up with a proliferaꢁon of applicaꢁons. Since these low-code applicaꢁons live outside of IT governance's tradiꢁonal reach, they oꢂen require special aꢃenꢁon. Maintaining a good overview of these apps and establishing pracꢁces adhering to security and compliance measures is a must. A Power Plaꢀorm governance framework is required to manage the lifecycle of all solutions built using it. A successful framework will provide a holisꢁc approach to adopꢁng, managing and governing the Power Plaꢀorm at scale. Having a framework allows us to bring order to the chaos by adopꢁng systemaꢁcally and saving the organizaꢁon from a barrage of half-baked applicaꢁons and poorly conceived enterprise governance. The Microsoft Power Platform CoE Starter Kit helps with a quick start technical implementation of the tool and managing and fostering these applicaꢁons and optimizing some procedures. This gives some level of governance when Initially integraꢁng the Power Platform within your company.
Microsoft’s Center of Excellence Toolkit Microsoꢂ established the Center of Excellence (CoE) starter kit to work alongside the Power Plaꢀorm in supporꢁng governing efforts. The CoE Starter Kit is a collecꢁon of components and tools that will assist you in establishing an adopꢁon and support plan for the Microsoꢂ Power Plaꢀorm. The CoE Starter Kit doesn't represent the enꢁre CoE, it is just a means to get to the end goal. Managing a CoE requires much more than tools alone, it requires people, communicaꢁon, specified requirements, and processes. The kit however provides several templates and suggested pracꢁces for implemenꢁng CoE in your organizaꢁon.
The COE starter kit allows users to easily keep a track of flows, apps and connectors. The CoE Power BI dashboard has an easy-toaccess interface that can be used to access data on how oꢂen the app is used, who is the owner of the app, what licenses are applicable to each app, etc. In case the app owner decides to leave the organizaꢁon, filters can be used to retrieve the required data. High-risk apps with loose permission, obsolete flows, or too many users' accesses, are also flagged, which can then be acted upon by the administrator to restrict access to authorizedusers only.
Where CoE falls behind Microsoꢂ's COE starter kit is a self-proclaimed toolkit for beginners designed to help organizaꢁons get started with Power Plaꢀorm adopꢁon. It serves as a good starꢁng point for organizaꢁons. However, Microsoꢂ's CoE toolkit cannot meet the demands for substanꢁal and long-term governance. For organizaꢁons looking to adopt Power Plaꢀorm quickly and easily, solely relying on the CoE tool kit will not work. Due to several gaps, the user might oꢂen need the help of an IT professional or an expert to effectively govern the Power Platform
Zicar Adoption Program (ZAP)
01
Zicar AdopꢁonProgram (ZAP) offers a tailored framework that allows you to set customised governance standards and manage them in a simple and effecꢁve manner. This framework has been built from the ground up keeping Power Plaꢀorm and your adopꢁon journey in mind. Rather than being caught up in admin work, the Service Owner can focus on driving process maturity, helping the governance team have access to more valuable and consistent informaꢁon. ZAP Framework allows you to build a culture of trust and empowered decision-making by seꢄng clear accountability and engaging stakeholders. This makes enterprise-wide adopꢁon of the plaꢀorm a lot easier.
ZAP Framework lays down the foundaꢀon for consistent processes and conꢀnuous improvement. Rather than dealing with mulꢀple spreadsheets and disconnected databases, ZAP Framework allows you to access informaꢀon instantly and apply it for effecꢀve governance.
To helps users get on board the Power Plaꢀorm adopꢁon quickly and effecꢁvely, the ZAP framework breaks down actions into ten different work streams, each dedicated to a specific area. These streams run in parallel to provide a holisꢁc approach to adopꢁng the Power Plaꢀorm at scale. www.powerplaꢀormadopꢁon.com
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1.1 Assemble Assemble workstream ensures that the Centre of Excellence core team is established with execuꢁve support. Idenꢁfying an execuꢁve with pre-defined authority helps in avoiding siloed data, lack of mandate, mulꢁple approaches and parallel strategies. 1.2 Strategise As part of Strategise workstream, you will be determining macro strategy, defining goals with KPIs, seꢄng prioriꢁes, assessing organizaꢁon readiness, evaluaꢁng resistance management and agreeing on different adopꢁon milestones. These acꢁon items will help in providing direcꢁon to both the implementaꢁon team and the audience. 1.3 Accountability Clearly define the roles and responsibiliꢁes of each member of the Centre of Excellence team along with the rest of the stakeholders. Ensure everyone knows the owners and understands whom to reach out to in case of any issues. 1.4 Monitor
Before beginning with the Power Plaꢀorm adopꢁon, it is beneficial to assess the current state of the plaꢀorm. Install the CoE Starter Kit, analyse the results, and then fully understand the current plaꢀorm state along with the maturity level prior to making any changes. www.powerplaꢀormadopꢁon.com
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1.5 Communicaꢁon Establishing communicaꢁon channels ,tone of voice and ꢁmeline is essenꢁal to make interacꢁon easy between team members. Clearly specifying communicaꢁon channels allows all stakeholders to have a common place to get informaꢁon rather than relying on individuals. This eases the enterprise-wide adopꢁon journey. 1.6 Scout Scout helps in recognizing potenꢁal areas where Power Plaꢀorm as a tool can fill the gap. It helps the team members look for quick wins rather than complex tasks, idenꢁfy proof of concepts (PoCs) instead of relying on theory, determine central and ciꢁzen developer projects,etc. 1.7 Operaꢁons Operaꢁons help the CoE and other teams to work in a centralised and standardized way to ensure that any new member joining the team can easily follow processes and understand the end-to-end journey of products. There shouldn't be a dependency on any one individual's knowledge in a correctly built CoE. 1.8 Governance Governance is one of the most significant workstreams of any Power Plaꢀorm framework. It ensures technical governance guardrails are in place to prevent business risks such as data leak or improper usage of applicaꢁons in regulated industries. This also enables the technical and CoE teams to access tools needed to facilitate governance. Without this level of control, it is impossible to bring in digital transformaꢁon. 1.9 Makers This workstream leverages the low-code nature of the Power Plaꢀorm to enable addiꢁonal business benefits that can be availed at zero/low cost. To achieve this, the end-to-end journey of ciꢁzen developers is defined with a clear picture of how this would add value to the business. 1.10 Support Under the Support workstream, you will be defining how CoE monitors all types of work and provides conꢁnuous support. This includes clearly defining monitoring schedules and Maintenance acꢁviꢁes to enable the successful operaꢁon of Power Plaꢀorm solutions.
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Page 10 02
ZAP Framework is a fantasꢁc way to approach your Power Plaꢀorm Adopꢁon Journey. With ZAP, our aim is to help you adopt Power Plaꢀorm with zero headaches. This is why, along with the ZAP Framework, we offer you ZAP Tracker, a power app built to assist you in following the ZAP Framework. ZAP Tracker is a tool that you can use to guide yourself through the adopꢁon process. There are four major components in the ZAP Tracker that helps in tracking and navigaꢁng the adopꢁon journey much simpler.
1. Manage Artefacts Keep all your Power Plaꢀorm-related artefacts in one place to enjoy easy accessibility. Artefacts may include documents, task outputs, helpful tools, CoE Starter Kit, reference documentaꢁon such as the Microsoꢂ maturity model, etc. We have idenꢁfied a total of 40+ such artefacts and stored them in the ZAP Tracker to save you ꢁme and effort. Apart from the pre-stored artefacts, you can add your own artefacts too. www.powerplaꢀormadopꢁon.com
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2. Manage Actions
Under Manage Actions, you can gain information about all tasks that you have planned to do and the decisions that you will need to make during the adoption journey. We have identified 35+ major tasks and decision items across the ten work streams and stored them in this section. Each task is linked to a particular stream and each artefact is linked to an action 3. Manage Workstreams Previously in ZAP Framework, we discussed the ten workstreams that help in easing the Power Plaꢀorm adopꢁon process. You can manage all ten workstreams from ZAP Tracker. It allows you to visit each workstream and see further details about the related acꢁon items and progress. This gives a detailed overview of what each workstream comprises in terms of actions and artefacts.
4. Adopꢁon Journey Without proper direcꢁon or guidance, it is preꢃy normal to lose sight of the bigger picture. In this case, it is important for users to keep a track of their adopꢁon journey and have a real-ꢁme view of their current progress status. Through ZAP Tracker, you can gain clarity whenever you feel stuck in the process. Each workstream is displayed with the corresponding status. Upon clicking each stream, you can go ahead and check the status of the different acꢁon items. Addiꢁonally, ZAP Tracker allows you to add notes to these acꢁons to keep a record of what has been done. Clicking on these acꢁon items will give you an overview of applicable artefacts and much more.
Page 12 03 ZAP Dashboard
Power Plaꢀorm service owners or CoE members oꢂen struggle when it comes to communicaꢁng the adopꢁon progress to erelevant teams. ZAP Dashboard is a Power BI dashboard that makes it extremely convenient to access progress reports at any point in ꢁme. It's a single pane of glass allowing you to gain real-ꢁme visibility into the different streams of acꢁons. The easily accessible report enables the Centre of Excellence team to have meaningful conversaꢁons with the execuꢁve team members. It also allows the team to idenꢁfy problem areas and discuss the next steps. 04 ZAP Course (Coming Soon) We have introduced you to three powerful ZAP tools ꢁll now – ZAP Framework, ZAP Tracker, and ZAP Dashboard. However, being the experts in this field it is our responsibility to further simplify the adopꢁon process for you. This is why we provide you access to a comprehensive video course explaining each and every aspect of the Power Plaꢀorm adopꢁon program. The course comprises mulꢁple videos walking you through each and every step of the adopꢁon journey and enabling you to speed up the process. Here is what the ZAP course offers to accelerate business transformaꢁon. • • • •
Intro course including guided video on how to set up ZAP Tracker and Dashboard Dedicated video for each acꢁon item corresponding to the different streams Answers to Frequently Asked Quesꢁons (FAQs) Detailed insights and perspecꢁves based on prior experience
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Page 13 05 One-to-one consultaꢁon calls We understand that starꢁng something new oꢂen comes with its own set of challenges. During the adopꢁon journey, you might come across certain hurdles that can hinder your process. To make sure that your journey remains unaffected by such unwanted speed bumps, the Zicar Adopꢁon Program offers one-to-one consultaꢁon calls with Azim Zicar, the program creator himself. Inspired by years of working with low-code plaꢀorms, Azim has built this program from scratch to help businesses like yours adopt digital transformaꢁon with ease. He is a cerꢁfied Power Plaꢀorm Architect with extensive experience in rolling out low-code plaꢀorms at an enterpriselevel.
Ready to get started? You're now equipped with all the essenꢁal knowledge related to Microsoꢂ Power Plaꢀorm – what it is, what are the benefits of using Power Plaꢀorm, the need for a Power Plaꢀorm framework, what's the CoE starter toolkit, Power Plaꢀorm adopꢁon challenges and how Zicar Adopꢁon Program (ZAP) helps in overcoming these challenges to accelerate the speed of adopꢁon. The important thing now is to take your first step and join the thousands of organizaꢁons that have already started leveraging the power of low code.
Learn more about the Zicar Adoption Program? www.powerplaꢀormadopꢁon.com
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