2017 - 2018 Board of Directors Binder Flipbook PDF

2017 - 2018 Board of Directors Binder

---

446 Views
93 Downloads
FLIP PDF 16.14MB

DOWNLOAD FLIP

REPORT DMCA

                 

   

2017 – 2018  Board of Directors Binder   

    TABLE OF CONTENTS FOR 2017‐2018 BOARD BINDER  As of September 27, 2017   

Section 1. Governing Documents   1. 2. 3. 4.

SYTA Bylaws  SYTA Policy Manual  Articles of Incorporation  Robert’s Rules  

Section 2. Strategic Plan & Special Projects   1. Strategic Plan  2. SYTA Strategic Objectives   Section 3. Board Member Documents   1. Board Roster  2. Board Disclosure Statement   3. Roles of  SYTA Board, Staff &  Committee   4. SYTA & SYF Committee Guidelines   5. SYTA & SYF Volunteer Committees  6. SYTA Year In Review  7. SYTA Crisis Communications  Section 4. Financial Information   1. 2. 3. 4.

SYTA 2017 Budget  SYTA Audit  SYTA Merrill Lynch Report  SYTA July Financials 

Section 5. Membership   1. 2. 3. 4. 5.

 

Active Membership Form  Associate Membership Form  Dual Membership Form  Dues Review  Membership Lists  A. Active  B. Allied  C. Associate  D. Dual 

Section 6. Professional Development    1. 2. 3. 4. 5. 6.

Education Report  CSTP Program Overview  CSTP Application Form  CSTP Graduates  Accreditation Program  Accredited Companies 

Section 7.  Meetings & Events   1. SYTA Meetings & Events Calendar  2. SYTA Annual Conference Survey  Results  3. Summit Registration   A. Attendance List  B. Attendance History   Section 8. SYTA Youth Foundation   1. 2. 3. 4. 5. 6.

Board of Trustees Roster  SYF Case Statement  SYF Bylaws  SYF Levels of Giving  SYF Fundraising Report  Running for Youth Flyer 

Section 9. Board Meeting Materials   1. 2. 3. 4.

Board Meeting Agenda  August Board Meeting Minutes  Board October Meeting Schedule   Future Conference Calls & Meeting  Dates 

Section 10. Other Documents   1. 2. 3. 4. 5. 6.

SYTA Press Release Announcement  Interel Fact Sheet  Draft Social Media Policy  2017 Research Proposal  Ten Point Plan  Top 100 Tour Operator Prospects

Section 1 ‐ Governing Documents

BYLAWS  OF THE  STUDENT  & YOUTH TRAVEL  ASSOCIATION 

8400 Westpark Drive • 2nd Floor •  McLean,VA 22102‐5116 • Phone: 703‐610‐1263 • Fax: 703‐610‐0270 • www.syta.org 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

BYLAWS  OF THE  STUDENT & YOUTH TRAVEL ASSOCIATION  ARTICLE  I  NAME  The name of this association shall be the Student & Youth Travel Association (“the Association”), a nonprofit corporation organized under the Michigan Nonprofit Corporation Act (“the Act”).

ARTICLE II  OFFICES  Section 1. Principal Office  The principal office of the Association shall be at such location as determined by the Board of Directors.

Section 2. Registered Office  The Association shall maintain a registered office and a registered agent within the State of Michigan as required by the Act.

ARTICLE  III  PURPOSE  The purpose of the Association shall be to promote the common business interests of those engaged in promoting and providing travel experiences for students and youth in order to enhance their social, cultural and educational growth.

ARTICLE  IV   MEMBERSHIP  Section  1. Membership  Classifications  The Association shall have the following membership classifications: (a) Active Member Active members shall be business entities involved in student and youth travel.These business entities function as tour operators, travel agencies and/or their wholly-owned tour operator or travel agency subsidiaries. The of a student and youth travel business entity is any fi m or corporation that conducts or arranges defi student or youth travel. Active members must meet the membership criteria and requirements as established and amended from time to time by the Board of Directors in its policies and procedures manual. Related or affiliated organizations, not wholly-owned by the primary Active member, must apply for separate membership.

Approved by Member Vote ‐ August 2010 

2 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

(b) Associate  Member Associate members shall be business entities involved in student and youth travel that do not qualify for the Active membership category. An Associate member is any business entity that provides a product or service that directly supports student and youth travel operations, such as airlines, charter bus companies, attractions, hotels, hostels, restaurants, theaters, ticket brokers, receptive tour operators, destination management companies, and convention and visitors’ bureaus, as well as tour operators or travel agencies that do not meet the criteria for Active membership. Associate members must meet the membership criteria and requirements as established and amended from time to time by the Board of Directors in its Policies and Procedures manual. Honorary members are recognized as an honorary member for a period not exceeding three years. (c) Honorary  Member Honorary members shall be nonprofit organizations or individuals which or who are proposed for Honorary membership by a SYTA member. Membership and membership duration must be approved by a 2/3 vote of the Board of Directors.

Section 2. Membership Rights and Obligations  Each member of the Association shall and certify in writing to the Executive Director an individual who shall be its Designated Representative to the Association and who shall represent, vote and act for the member in all affairs of the Association; a member may change its Designated Representative by providing written notice of same to the Association. Only Active Members shall be entitled to vote on Association matters, and only Designated Representatives of Active Members shall be entitled to serve as officers or directors of the Association, except that Designated Representatives of Associate Members shall elect from among themselves the Association’s Associate Member Directors. Membership in the Association shall not be transferable. In applying for membership, each applicant shall agree to abide by the Association’s Articles of Incorporation, these Bylaws and any other policies or procedures adopted by the Board of Directors, and to pay when due all fees, dues, assessments and other financial obligations to the Association.

Section 3. Fees, Dues, and Assessments  Each member, except any Honorary Member, shall pay such fees, annual dues and assessments as may be established from time to time by the Board of Directors. Fees, dues and assessments are not refundable.

Section 4. Application for Membership  All applications for membership in the Association shall be submitted in writing to the principal office and accompanied by applicable dues. Once applications are deemed complete, eligibility for membership and membership classification of applicants shall be determined initially by the Association’s Secretary. Only upon action of the Board of Directors shall an applicant be accepted into membership. In the event of a dispute regarding membership eligibility or proper membership classification, the determination of the Board of Directors shall be final.

Section 5. Good Standing  Those members which are current in their financial obligations to the Association and which have not been suspended from membership shall be considered members in good standing.

Approved by Member Vote ‐ August 2010 

3 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

Section 6. Resignation  Any member may resign from membership in the Association by providing written notice of same to the President or the Executive Director. A member shall be deemed to have resigned in the event that its membership dues or fees remain unpaid for ninety (90) days beyond the payment due date. All rights and privileges of membership shall cease upon resignation from membership, but such resignation shall not relieve the member from its financial or other obligations to the Association as of the date of resignation. Any membership applicant that has previously resigned from membership in the Association shall, before being readmitted to membership in the Association, first pay to the Association any amounts remaining due and owing from such prior membership.

Section 7.Termination and Suspension of Membership  Any membership may be suspended or terminated by the Board of Directors for cause. Cause shall include any event that renders the member no longer eligible for membership in the Association, a violation of the Bylaws or any duly adopted policy or procedure of the Association, or any other conduct materially prejudicial to the interests of the Association. Should it appear that grounds exist for suspension or termination of membership, the following procedure shall be employed: (i) The member shall be given 15 days prior written notice of the proposed suspension or termination, citing the basis for the proposed suspension or termination. (ii) The member shall be given an opportunity to be heard, either orally or in writing, at least five days before the effective date of the proposed suspension or termination. The hearing shall be held, or the written statement considered, by the Board of Directors to determine whether the suspension or termination should take place. (iii) The Board of Directors shall decide whether the membership should be suspended or terminated. The decision of the Board of Directors, which shall be communicated to the member in writing, shall be final. All rights and privileges of membership shall cease upon suspension or termination of membership, but such suspension or termination shall not relieve the member from its financial or other obligations to the Association as of the date thereof. Any membership applicant that has previously been suspended or expelled from membership in the Association shall, before being readmitted to membership in the Association, first pay to the Association any amounts remaining due and owing from such prior membership.

ARTICLE  V   MEETINGS OF MEMBERS  Section 1. Location and Time of Meeting  Meetings of the membership shall be held at any location within or outside of the State of Michigan as designated by the Board of Directors.

Section 2. Annual Meeting  The annual meeting of members shall be held on a date and at a time determined by the Board.

Approved by Member Vote ‐ August 2010 

4 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

Section 3. Regular Meetings  Regular meetings of the members shall be held on dates and at times determined by the Board.

Section 4. Special Meetings  Special meetings of the members may be called by the President or by the Board of Directors, and shall be called by the President upon the written request of ten percent or more of the voting members. Only matters identified in the notice of a special meeting shall be considered at such meeting.

Section 5. Notice of Meetings  Notice of meetings of the members of the Association shall be given in the manner and at the time permitted by the Act and shall contain such information as is required by the Act. The notice of any meeting at which Directors are to be elected shall include the names of all nominees for election. No vote on any of the following matters, unless it shall be a unanimous vote of all the members entitled to vote, shall be valid unless the meeting notice identifies these matters as being on the agenda for the meeting: (a) Removing a Director without cause; (b) Filling vacancies on the Board of Directors by the members; (c) Amending the Articles of Incorporation; (d) Electing to wind up and dissolve the corporation; or (e) Approving a plan of distribution of assets when the Association is in the process of winding up.

Section 6. Quorum  The presence in person of at least 20% of the members entitled to cast a vote shall constitute a quorum for the transaction of business.

Section 7.Voting  (a) Eligibility to vote. Except as otherwise provided in these Bylaws with respect to the election of Associate Member Directors, only Active members in good standing shall be entitled to vote. (b) Voting. The Designated Representative of each member entitled to vote shall be entitled to cast one vote on each matter submitted to a vote of the members. The affirmative vote of a majority of the voting members present at the meeting at which a quorum is present shall be the act of the members, unless the vote of a greater number is required by these Bylaws or the Act. Members shall not be permitted to vote by proxy. (c) Alternate voting means authorized. To the full extent permitted by the Act, any action required or permitted to be taken at a meeting of the members may also be taken by a properly noticed mail or electronic mail ballot, or by any other means authorized by law, if the Board of Directors determines such action to be necessary for the timely transaction of business.

Approved by Member Vote ‐ August 2010 

5 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

ARTICLE VI  DIRECTORS  Section 1. Powers  The business and affairs of the Association shall be managed, and all corporate powers shall be exercised, by or under the direction of the Board of Directors. The Board of Directors may adopt such policies and procedures for the conduct of its business and the affairs of the Association as it shall deem advisable.

Section 2. Number and Qualification of Directors  The Board of Directors shall be composed of the following: the President,Vice President, six (6) Active Member Directors (two of whom shall be appointed by the Board to the offices of Secretary and Treasurer), three (3) Associate Member Directors, one (1) At Large Director and the Immediate Past President. All Directors must be Designated Representatives of members in good standing. No more than one person from any business entity or group of business entities under common control shall serve on the Board of Directors at any one time. In the event of a merger, acquisition, employment change or other similar event after an election, which event results in Board membership in violation hereof, only one of such affected Directors, as determined by the affected Directors or, if necessary, by the Nominating Committee, shall be eligible to serve for the remainder of his or her term. Members shall be deemed to be under common control if they are (i) parent and subsidiary (i.e., if one entity owns 50 percent or more of the stock or assets of the other), or (ii) affiliates (i.e., if the stock or assets of each are at least 50 percent owned by the same persons or entities). The Board of Directors shall, in its sole discretion, determine whether members are under common control.

Section  3. Nominations  (a) Nominating Committee. The Board of Directors shall appoint a Nominating Committee, to be chaired by the Immediate Past President, of five persons to nominate qualified candidates for the offices of Vice President, Active Member Directors and Associate Member Directors; at least one person shall be nominated for each vacancy. The Nominating Committee’s report, including the names of all nominees, shall be submitted to each voting member at least forty-five (45) days in advance of the meeting at which the election is to take place or date ballots are to be mailed, if the election is to be conducted by mail or electronic mail ballot; the name of an additional qualified nominee may be added to the ballot if a petition requesting same is signed by at least twenty (20) Designated Representatives of Active members in good standing and is received by the Secretary at least fifteen (15) days in advance of the meeting or mailing date for ballots. (b) Solicitation of Votes. The Board shall formulate procedures that allow a reasonable opportunity for a nominee to communicate to members the nominee’s qualifications and reason for the nominee’s candidacy, a reasonable opportunity for all nominees to solicit votes, and a reasonable opportunity for all members to choose among nominees. (c) Use of Association Funds to Support Nominee. No Association funds may be expended to support a nominee after more than one person has been nominated for a vacancy. (d) Nominations from the Floor. Should the Board of Directors decide to conduct Officer and Director elections at the annual membership meeting, nominations from the floor shall be accepted, provided that any such nominee is a member in good standing, is eligible to serve in the position for which nominated, and has indicated his or her willingness to serve if elected.

Approved by Member Vote ‐ August 2010 

6 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

Section 4. Election  Election of the Vice President, Active Member Directors and Associate Member Directors shall occur either at the annual membership meeting scheduled in conjunction with the Association’s annual convention, or, if so determined by the Board of Directors, by mail or electronic mail ballot, in which case the election results shall be announced at the annual membership meeting. The At Large Director shall be elected by the Directors then in office at the Board meeting immediately following the annual meeting of the Association.

Section 5. Installation and Term of Office of Directors  Active Member Directors shall be elected to staggered three- year terms. Associate Member Directors shall be elected to three-year terms with one Associate Member Director elected in even-numbered years and two Associate Member Directors elected in odd-numbered years. The Vice President shall be elected for a one-year term. The President, the Immediate Past President and the At Large Director positions are one-year terms. The terms of the At Large Directors shall commence immediately upon the Board’s election of such Directors; the terms of the remaining Directors and Officers shall commence at the conclusion of the annual membership meeting at which the election takes place or the election results are announced. A Director shall continue in office until his or her successor shall be duly elected and qualified, or unless he or she resigns, is removed from office or is otherwise unable to complete a term. (changed from two to three year terms. April 2013)

Section 6. Meetings  An annual meeting of the Board of Directors shall take place during the time set for the Annual Meeting of the Members. Other regular meetings of the Board of Directors shall be held at such times and locations as shall be determined in advance by the Board of Directors. Special meetings of the Board of Directors may be called at any time by the President or by one-third of the Directors.

Section 7. Notice  Notice of regular meetings of the Board of Directors, stating the time and place thereof, shall be given to all Directors at least five (5) days prior to the date of the meeting. Reasonable notice of special meetings of the Board of Directors, specifying the time, place and subject matter to be considered, shall be given to all Directors. Notice may be given in any manner reasonably calculated to provide actual notice to the Directors, including without limitation personally, by mail, by facsimile, by telephone, or by electronic mail.

Section 8. Quorum  A majority of the Directors of the Association shall constitute a quorum for the transaction of business, and except as otherwise provided by law or in these Bylaws, the act of a majority of the Directors present and voting at a meeting at which a quorum is present shall be the act of the Board. Directors may not vote by proxy.

Section  9. Electronic  Communication  Directors may participate in a meeting of the Board of Directors by conference telephone or similar communications equipment by means or which all persons participating in the meeting can simultaneously hear or receive the communications of each other, and such participation shall constitute presence in person at the meeting.

Approved by Member Vote ‐ August 2010 

7 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

Section 10. Action Without A Meeting  Any action required or permitted to be taken at a meeting of the Board of Directors may be taken without a meeting if, prior or subsequent to the action, all Directors then in office consent thereto in writing and the written consents are filed with the minutes of the proceedings of the Board. Written consent may be given by electronic transmission.

Section 11. Resignation  A Director who fails to attend three (3) consecutive meetings of the Board of Directors shall be deemed to have resigned from the Board, unless such absences are excused by the affirmative act of the Board. A Director shall also be deemed to have resigned if declared of unsound mind by an order of court, convicted of a felony, or found by a final court order to have breached a duty to the Association. Any Director who becomes ineligible for service shall, unless eligibility is regained within ninety (90) days, be deemed to have resigned from the Board of Directors. A Director may resign at any time by giving written notice of same to the President, or, in the case of the President, to the Vice President. Such resignation shall become effective upon its receipt by such Officer, and the acceptance of such resignation shall not be necessary to make it effective. A Director’s resignation shall not relieve such person from responsibility for actions taken while such person was a member of the Board of Directors.

Section 12. Removal  The members may remove a Director at any time, with or without cause, by a majority vote at a regular or special meeting.

Section 13. Vacancies  The resignation or removal of a Director who is an Officer of the Association shall also result in such person’s resignation or removal from such Officer position. If a vacancy occurs on the Board of Directors, including a vacancy resulting from an increase in the allowed number of Directors, the Board of Directors, following receipt of a recommendation from the Nominating Committee, may fill the vacancy. A Director elected to fill a vacancy shall serve out the unexpired term of his or her predecessor.

Section 14. Compensation  Directors shall not receive any salary or compensation for their services as such, but they may, if so determined by the Board, be reimbursed for any expenditure made by them in the conduct of the business and affairs of the Association.

Approved by Member Vote ‐ August 2010 

8 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

ARTICLE  VII   COMMITTEES  Section 1. Executive Committee  The Executive Committee shall be composed of the President,Vice President, Immediate Past President,Treasurer and Senior Associate Member Director. The Executive Committee may exercise the powers of the Board of Directors, except such powers as are specifically reserved by law to the Board, when the Board is not in session, reporting to the Board of Directors any action taken as soon as practicable, but in no event later than the Board’s next succeeding meeting. The President shall serve as chair of the Executive Committee. Three (3) Committee members shall constitute a quorum for the transaction of business, and the vote of three (3) Committee members shall be required to take action. Meetings of the Executive Committee may be called by the President or by any three (3) members of the Committee. The notice requirements set forth in Article VI shall also apply to the Executive Committee.

Section 2.  Standing Committees  The standing committees of the Association, the chairs and members of each of which shall be appointed annually by the President with the approval of the Board of Directors, shall be as follows: (a) Finance Committee (chaired by the Treasurer). The Finance Committee shall be responsible for (a) developing and presenting to the Board the proposed annual budget for the Association, (b) reporting to the Board regarding the Association’s performance relative to the annual budget, and (c) overseeing the development and implementation of the Association’s investment policy and the investment of the Association’s assets. (b) Audit Committee (chaired by the Vice President). The Audit Committee shall be responsible for (a) overseeing the annual audit of the Association’s finances and preparation of the Association’s tax returns by an independent auditing firm, and (b) ensuring the Association’s compliance with its governance and other legal requirements. (c). Nominating Committee (chaired by the Immediate Past President). The Nominating Committee shall be responsible for developing and presenting to the membership a slate of nominees for election to the Board of Directors, including at least one nominee for each position to be elected. The Nominating Committee shall also prepare recommendations to the Board of Directors in the event of a vacancy on the Board. Members of the Nominating Committee shall not be eligible to be nominated for election to the Board of Directors. Unless specifically provided to the contrary herein, standing committee members need not be Directors of the Association.

Section 3. Advisory Committees  The President, with the approval of the Board of Directors, shall have the authority to appoint such advisory committees, subcommittees or task forces as shall be necessary to the operation and development of the Association.

Section 4. Operating Procedures  The Board of Directors shall establish operating procedures for the Association’s committees, subcommittees and task forces.

Approved by Member Vote ‐ August 2010 

9 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

ARTICLE VIII  OFFICERS  Section 1. Officers  The Officers of the Association shall be the President,Vice President, Secretary,Treasurer, and the Immediate Past President. All shall be voting members of the Board of Directors during their tenure of office. All Officers must be Designated Representatives of Active Members in good standing. No person may hold more than one office.

Section 2. Election and Term  The Vice President shall be elected by the voting members at the annual membership meeting or as otherwise determined by the Board of Directors. The Secretary and Treasurer shall be appointed by the Board from the seated Active Member Directors. The Secretary,Treasurer and Immediate Past President shall serve one-year terms. The President shall serve a one-year term and, upon completion of that term, shall automatically succeed to the office of Immediate Past President. The Vice President shall serve a one-year term and, upon completion of that term, shall automatically succeed to the office of President.

Section 3. Removal of Officers  Subject to the rights, if any, of an Officer under any contract of employment, any Officer elected or appointed by the Board of Directors may be removed, with or without cause, by the Board. Any Officer elected by the members may be removed, with or without cause, by a vote of the members, provided, however, that such Officer’s authority may be suspended by the Board of Directors for cause.

Section 4. Resignation of Officers  Any Officer who no longer qualifies for membership in the Association by reason of terminating or changing employment position shall be required to resign as an Officer of the Association. Any Officer who becomes ineligible for service shall, unless eligibility is regained within ninety (90) days, be deemed to have resigned from office. An Officer may resign at any time by giving written notice of same to the President, or, in the case of the President, to the Vice President. Such resignation shall become effective upon its receipt by such officer, and the acceptance of such resignation shall not be necessary to make it effective. An Officer’s resignation shall not relieve such person from responsibility for actions taken while such person was an Officer of the Association.

Section 5.Vacancies  In the event of a vacancy in any office because of death, resignation, removal, or otherwise, the Board of Directors shall appoint a qualified successor from among the then sitting Directors.

Section 6. Responsibilities  (a) President. The President shall be the Chief Elected Officer of the Association and shall preside at all meetings of the members, the Board of Directors and the Executive Committee. Subject to the supervision of the Board of Directors, the President shall perform all duties customary to that office and shall supervise and control all of the affairs of the Association in accordance with the policies and directives approved by the Board of Directors. With the approval of the Board of Directors, the President shall appoint and be an ex-officio member of all committees except the Nominating Committee. The President shall have such other powers and duties as may be prescribed by the Board of Directors. Approved by Member Vote ‐ August 2010 

10 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

(b) Vice President. The Vice President shall preside and act as President in the case of the absence or disability of the President and assist the President when requested. Upon completion of a term as Vice President, the Vice President shall become the President. In the event that the position of the President becomes vacant, the Vice President shall assume the office of President for the remainder of that current term and will continue as President the following term as he/she normally would have had the vacancy in the President position not have occurred.The Vice President shall serve as chair of the Audit Committee and shall have such other powers and duties as may be prescribed by the Board of Directors and these Bylaws. (c) Secretary. The Secretary shall be responsible for the following: (i) Book of minutes. Keeping or causing to be kept, at the principal executive office or such other place as the Board of Directors may direct, a book of minutes of all meetings and actions of the Board of Directors, the Executive Committee and members. (ii) Membership records. Keeping or causing to be kept, at the principal executive office, as determined by resolution of the Board of Directors, a record of the corporation’s members. (iii) Notices, seal, and other duties. Giving or causing to be given, notice of all meetings of the members, the Board of Directors and the Executive Committee, and keeping the seal of the Association in safe custody. The Secretary shall perform such other duties as may be required by law or as may be prescribed or required from time to time by the Board of Directors or these Bylaws. (d) Treasurer. The Treasurer shall be responsible for the following: (i) Books of account. Keeping and maintaining, or causing to be kept and maintained, adequate and correct books and records of accounts of the properties and business transactions of the Association. (ii) Deposit and disbursement of money and valuables. Depositing or causing to be deposited, all money and other valuables in the name and to the credit of the Association with such depositories as may be designated by the Board of Directors; disbursing or causing to be disbursed, the funds of the Association as may be ordered by the Board of Directors; and rendering or causing to be rendered, to the President and Directors whenever they request it, an account of all of the Treasurer’s transactions and of the financial condition of the Association. (iii) Bond. If required by the Board of Directors, the Treasurer shall give the Association a bond in the amount and with the surety or sureties specified by the Board for faithful performance of the duties of said office and for restoration to the Association of all its books, papers, vouchers, money, and other property of every kind in said Officer’s possession or under said Officer’s control on said Officer’s possession or under said Officer’s control on said Officer’s death, resignation, retirement, or removal from office. The Treasurer shall serve as chair of the Finance Committee and perform such other duties as may by the Board of Directors.

be assigned

(e) Immediate Past President. The President shall assume the position of the Immediate Past President upon completion of the full original term of office of President. In the event that the President resigns or is removed from the office of President prior to the completion of the full term of that office, he/she is ineligible to assume the position of Immediate Past President.The Immediate Past President shall preside at meetings of the Board when the Vice President is absent if requested by the President. The Immediate Past President shall serve as chair of the Nominating Committee and perform such other duties as may be assigned by the Board of Directors. Approved by Member Vote ‐ August 2010 

11 

Final and Approved – August 2010 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

Section 7. Compensation  With the exception of the Executive Director, Officers of the Association shall not receive any salary or compensation for their services as such, but they may, if so determined by the Board, be reimbursed for any expenditure made by them in the conduct of the business and affairs of the Association.

ARTICLE IX   ADMINISTRATION  Section 1. Executive Director  The Executive Director shall be the Chief Administrative Officer of the Association and, subject to the control of the Board of Directors and the President, shall manage and supervise and exercise general executive powers concerning all the property, business and affairs of the Association.The Executive Director may either be employed or engaged as an independent contractor directly by the Association, or employed, subject to the approval of the Board of Directors, by a management services provider engaged by the Association; in either event, the Board shall enter into a written agreement with such individual, firm or corporation for the rendering of such services, upon such terms and provisions as the Board of Directors shall see fit. The Executive Director shall be charged with carrying out the policies, programs, orders and resolutions adopted or approved by the Board of Directors, and shall have all powers and perform all duties incident to the office of Executive Director, and any further powers and duties as from time to time may be prescribed by the Board. He or she shall have the power to execute deeds, bonds, mortgages, and other contracts, agreements and instruments of the Association approved by the Board.The duties of the Executive Director shall also include but not be limited to the following: a.

To attend all meetings of the Members, the Board of Directors and the Executive Committee.

b.

Tosend out such notices of meetings as may be appropriate or required.

c.

To be responsible for recording and producing minutes of all meetings.

d.

To conduct all correspondence pertaining to the office of Executive Director.

e.

To execute all orders, votes and resolutions not otherwise committed to others.

f.

If required by the Board, to give a good and sufficient bond, at the expense of the Association, in such sum as may be required for the faithful discharge of his or her duties.

g.

In the absence of the Treasurer and Secretary, to serve and perform all duties of such offices.

h.

To perform or be responsible for the performance of all other services required in any employment or management services agreement.

Section 2. Legal Counsel  The Board of Directors shall have authority to select legal counsel for the Association. In selecting legal counsel, the Board shall have authority to engage a firm of lawyers. Legal counsel’s duties shall be set forth either in a written employment agreement or in a written engagement agreement approved by the Board of Directors.

Section 3.  Accounting Services  The Board of Directors shall have the authority to select and engage an independent auditor to prepare the Association’s tax returns and to audit the Association’s financial statements. The auditor’s duties shall be set forth in a written engagement agreement approved by the Board of Directors. Approved by Member Vote ‐ August 2010 

12 

Final and Approved – August 2010 

 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

Section 4. Investment Advisory Services  The Board of Directors shall have the authority to select and engage an investment advisory services professional to advise the Association regarding investment of Association assets pursuant to a written investment policy. The investment advisory service professional’s duties shall be set forth in a written agreement approved by the Board of Directors.

ARTICLE  X   INDEMNIFICATION/INSURANCE  Section 1. Right of Indemnity  The Association shall, to the full extent permitted by the Act, indemnify any current or former Officer, Director, Member volunteer, employee and agent of the Association (“Indemnitee”) against any and all expenses and liabilities actually and necessarily incurred by him or her or imposed upon him or her in connection with any claim, action, suit or proceeding to which he or she may be or is made a party (“Action”) by reason of being or having been such Officer, Director, Member volunteer, employee or agent, except in the event of self-dealing, willful misconduct, recklessness or a knowing violation of criminal law. The indemnification provided herein shall not be deemed exclusive of any other rights to which such Officer, Director, Member volunteer, employee or agent may be entitled under any statute, agreement or otherwise and shall not restrict the power of the Association to make any indemnification permitted by law. Any Indemnitee hereunder shall be entitled as of right to have his or her expenses in defending any Action paid in advance by the Association prior to final disposition of such Action, provided that the Association receives a written undertaking by or on behalf of the Indemnitee to repay the amount advanced if it should ultimately be determined that the Indemnitee is not entitled to be indemnified for such expenses. In the event of the settlement of any Action, the indemnification provided for herein shall be effective only if the Board of Directors shall approve such settlement and reimbursement as being in the best interest of the Association.

Section 2. Insurance  The Association shall, assuming its availability, purchase and maintain insurance to the fullest extent permitted by law on behalf of its Officers, Directors, employees, and other agents, against any liability asserted against or incurred by an Officer, Director, employee, or agent in such capacity or arising out of the Officer’s, Director’s, employee’s, or agent’s status as such.

ARTICLE  XI   RECORDS AND REPORTS  The Association shall keep:  

(a) Adequate and correct books and records of account; (b) Minutes in written form of the proceedings of its members, Board of Directors and Executive Committee. (c) A record of its members, giving their names and addresses and the class of membership held by each. All such records shall be kept at the Association’s principal executive office. The Association shall provide an annual report to members as required by the Act.

  Approved by Member Vote ‐ August 2010 

13 

Final and Approved – August 2010 

 

BYLAWS OF THE STUDENT & YOUTH TRAVEL ASSOCIATION

ARTICLE  XII   GENERAL  PROVISIONS  Section 1. Parliamentary Procedure  Tothe extent not inconsistent with the Act, the Association’s Articles of Incorporation, these Bylaws or policies and procedures adopted by the Board of Directors, the provisions of the most recent edition of Robert’s Rules of Order, Newly Revised, shall apply to the operation of the Association.

Section 2. Fiscal Year  The fiscal year shall be as determined from time to time by the Board of Directors.

ARTICLE  XIII   AMENDMENTS  Except as may be otherwise required by the Act, these Bylaws may be amended by a two-thirds vote of the Board of Directors, provided that the nature of the proposed amendment has been set forth in the notice of the meeting at which the amendment is to be considered. Should the Act require membership approval of an amendment to these Bylaws, a majority vote of the voting Members shall be required, and the notice for the meeting at which the amendment is to be considered shall include the proposed amendment or a summary of the changes to be effected thereby.

 

Approved by Member Vote ‐ August 2010 

14 

Final and Approved – August 2010 

SYTA Policy Manual Updated October 2017

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES Updated as of September 27, 2017

8400 Westpark Drive • 2nd Floor • McLean,VA 22102-5116 • Phone: 703-610-1263 • Fax: 703-610-0270 • www.syta.org

Page | 1

SYTA Policy Manual Updated September 2017

Mission Statement: The Student & Youth Travel Association (SYTA) is the premier association of businesses dedicated to providing life enhancing travel experiences to students and young people. We instill confidence in our travelers by establishing quality and safety standards for travel providers, and we empower our members through advocacy, education, training and networking opportunities. Vision: We help students and youth gain greater understanding of the world through the experience of travel. *Membership (updated April 2017) Bylaws Article IV Membership: Section 1. Membership Classifications Section 2. Membership Rights and Obligations Section 3. Fees, Dues, and Assessments Section 4. Application for Membership Section 5. Good Standing Section 6. Resignation Section 7. Termination and Suspension of Membership Requirements All membership requirements and forms will be reviewed annually and approved by the Board of Directors. Active/Tour Operator Membership Requirements The minimum requirements to become an active SYTA member are as follows: • Your company provides travel to a minimum of 3,000 students/youths per year or earns annual gross revenue of at least US $1 million from student/youth tours in the previous fiscal year, and has been in business for a minimum of three years. ~ OR ~ The company provides travel for a minimum of 1,000 students/youths per year or earns • annual gross revenue of at least US $500,000 from student/youth tours in the previous fiscal year and has been in business for a minimum of six years. • Your company’s principals have never have been convicted (or otherwise found guilty or pleaded no contest) of any offense involving fraud, deception, breach of trust, child abuse, or any other felony. None of your company’s principals have not declared bankruptcy in the past five years. • • Your company is a single-business entity. Consortia, associations, or franchisers are not eligible; however, their individual entities may qualify. • Your company has an established mailing address. May include P.O. Box. Your company complies with all laws, regulations, and licensing requirements applicable to • the operation of your business. • Your company maintains Errors and Omissions (Professional Liability) insurance of no less than US $1 million per occurrence. • Your company maintains General Liability insurance of no less than US $1 million per occurrence. Page | 2

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES

• •

•

• • •

You must submit a copy of the certificate of incorporation/other document establishing legal name. Your company has a consumer protection plan in place that equals or exceeds any one of the following standards: -Company places all customer payments in an escrow account until paid as tour expenses or earned as income by the company. Proof of separate escrow account (bank statement) is required to meet this requirement. -Company purchases a bond equal to $200,000 USD with SYTA listed as the beneficiary. -Company participates in an approved bonding program of your country. -Company will provide an irrevocable letter of credit from your bank, bank-issued certificate of deposit or an indemnity bond with SYTA listed as the beneficiary in amount equal to at least $200,000 USD. Such a bond will be structured to continue 90 days after the end of the company’s membership year. -The majority owner or one or more minority owners (ownership interests must total more than 50%), of the company will sign a notarized full personal guaranty(s) with SYTA listed as the beneficiary in the amount equal to $200,000 USD to repay customer payments upon default, insolvency or bankruptcy. Company has obtained an unqualified audit from an independent CPA/Chartered Accountant within the last 12 months. That audit (along with previous unqualified audits as needed) must indicate that the company was profitable for at least two of the last four years and that the company has a positive net worth as of the most recent audited year-end. If you are a member of USTOA, TICO, or other organization with a STYA approved consumer protection plan, you may submit your membership documentation with your application. You must submit a copy of certificate of incorporation/other document establishing legal name. You must submit the name of (1) business reference from the tourism industry.

Change of Ownership 1. If a current member company changes ownership less than 50%, the new owner must apply for a transfer of membership. 2. If a current member company changes ownership more than 50%, a new membership application is required. 3. If a current SYTA member’s ownership changes more than 50%, the new owner(s) must have three years’ experience in the student travel industry or the senior management team must include at least one person with three years of student travel industry experience and must be listed as the designated representative for the company. Consumer Protection Plan documents must be resubmitted with the new owners signature. 4. For non-SYTA member companies: If ownership in a student tour operator company changes more than 50% and the company then wants to become a SYTA member, in addition to meeting the membership requirements, the new owner(s) must have three years’ experience in the student travel industry or the senior management team must include at least one person with three years of student travel industry experience and must be listed as the designated representative for the company. Initials: • I understand that SYTA reserves the right at any time to ask for documentation to support any statements made in the membership application and the renewal application. Failure to supply Page | 3

SYTA Policy Manual Updated September 2017  

• •

any such documentation in a timely manner may lead to the rejection of an application or other appropriate action by the SYTA Board of Directors. I agree to comply with the SYTA Code of Ethics. I agree to maintain good financial standing with SYTA.

Associate Membership Requirements-Initials • I agree to comply with the SYTA Code of Ethics (sign affirmation below). • I agree to maintain good financial standing with SYTA (sign affirmation below). • I will submit a copy of certificate of incorporation/other document establishing legal name • My company has an established mailing address. You must submit the name of (1) business reference from the tourism industry.

Dual Membership Requirements Meets Active and Associate membership requirements. Code of Ethics (& Seller of Travel Law) When applying for membership, transferring membership, or renewing membership, SYTA applicant companies must agree in writing to abide by the SYTA Code of Ethics, which includes an agreement to comply with all applicable state/province and country laws and regulations. There is no need to request additional information or further Seller of Travel law compliance verification from Staff (except as required for accreditation). Code of Ethics – Updated April 2017 SYTA’s Code of Ethics: Honesty and Integrity: SYTA members shall conduct business in a manner reflecting honesty, honor and integrity. Truth in Advertising: SYTA members shall be accurate and truthful in representing products and services in all offerings, advertisements, and promotions. Disclosure: SYTA members shall disclose in writing to the contracted party all terms, conditions, inclusions and policies of the agreed-to services. Commitment to Satisfaction: SYTA members shall strive to resolve all disputes and concerns between its company and its clients. Professional Conduct: SYTA members shall conduct their business activities in a professional manner with the general public. Compliance with Law: SYTA members shall conduct their business in compliance with all applicable state/province and country laws and regulations. Pledge of Loyalty: SYTA members shall pledge loyalty to the Association and agree to pursue and support its objectives. Dues Membership dues shall be due and payable on the anniversary of the member being approved by the Board of Directors. Renewals Members who have not renewed their membership within 90 days of their anniversary date will be dropped from the membership roster. Expired/Lapsed Membership Any former SYTA member company that wants to rejoin SYTA must pay a new initiation fee, if membership has been lapsed for more than 12 months. Page | 4

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

Honorary Membership Honorary members shall be nonprofit organizations or individuals which or who are proposed for Honorary membership by a SYTA member. Membership and membership duration must be approved by a 2/3 vote of the Board of Directors. Honorary members approved by a majority 2/3 vote of the Board of Directors, shall be invited to become an Honorary member for a period not exceeding three (3) years. Allied Membership Allied members shall be nonprofit organizations, government, schools, universities or individuals who do not meet the qualifications of either active or associate members. Allied Membership is offered to associations as a complimentary membership exchange with the same benefits as Associate members Customized partnership agreement to include annual conference, tradeshows and advertising Allied members may not use SYTA or SYF logo without permission by SYTA. Allied members shall be approved by the Board of Directors through the membership process. SYTA Youth Foundation Donation Opt-Out An opt-out donation to Student & Youth Foundation will be added to all membership renewals. The exact amount will be determined annually by the SYTA Board of Directors with input from Board of Trustees. Meetings Bylaws Article V include: Section 1. Location and Time of Meeting Section 2. Annual Meeting Section 3. Regular Meetings Section 4. Special Meetings Section 5. Notice of Meetings Section 6. Quorum Section 7. Voting Registration Fees and Materials Registration fees and materials for each meeting will be reviewed and approved by the Board of Directors, prior to being made available to members. Invitations for SYTA Board President and SYTA Foundation Chair The SYTA Board President and SYTA Foundation Chair are invited to attend all member events at the specified member rate. Invitation for Committee Chair The chair of a/the meeting committee is invited to attend the event(s) within the scope of that committee’s objectives at the member rate. Cancellation Insurance SYTA will acquire event cancellation insurance for all SYTA meetings and events. Complimentary Rooms at Annual Conference Complimentary rooms will be provided for the SYTA Board President, the SYTA Foundation Chair and the Annual Conference Committee Chair at the annual conference. Room reservations for complimentary rooms will be made by SYTA staff. Page | 5

SYTA Policy Manual Updated September 2017  

SYTA Youth Foundation Fundraising Event The opportunity for at least one fundraising event during the annual conference will be made available to the Foundation. SYTA Foundation Promotion Foundation events for the expressed purpose of profile/awareness building and fundraising will be allocated and approved as a component of the overall event schedule. Foundation will be provided appropriate promotional space at each meeting. Conflicting Member Events No member shall host, plan, or conduct an event during a SYTA meeting that conflicts with any event or activity included in the official meeting schedule. Governance Article VI Bylaws Directors: Section 1. General Powers Section 2. Number and Qualification of Directors Section 3. Nominations Section 4. Election Section 5. Installation and Term of Office of Directors Section 6. Meetings Section 7. Notice Section 8. Quorum Section 9. Electronic Communication Section 10. Action without a Meeting Section 11. Resignation Section 12 Removal Section 13.Vacancies Section 14. Compensation Eligibility to Run for the Board of Directors Only the Designated Representative of each member company is eligible to stand for election to the Board of Directors. The nominee must complete application which includes signature of owner or senior executive that candidate is eligible to run and may serve as Designated Representative. Social Media Policy for Candidates • •

• • • • •

Candidates may use personal social media channels to campaign. Not allowed: Use of social media channels associated with his/her employer, employees, clients, volunteer groups or other organizations. Use of official SYTA or SYF social media channels. Candidates encouraged to talk themselves up and give members a reason to vote for them. Not allowed: Use of disparaging or negative comments against opposing candidates. Use hashtag (SYTA could create one) in the campaign. Not allowed: Post self-promoting comments on SYTA or SYF social media channels. Not allowed: Host, co-host, or participate in social media chats about the elections or candidacy. Page | 6

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

•

Not allowed: Tag or mention (@) SYTA or SYF social media including Teach & Travel, Facebook pages, YouTube pages

Nomination of Board of Director Candidates All candidates are required to complete the nomination form prior to standing for election. The nomination form will include a statement from their employer that reads: “Owner/Co-owner/general manager agrees and understands the time and monetary commitment for their staff to serve as a member of the SYTA Board of Directors and Designated Representative.

SYTA Election Procedures (Approved April 2017) Roles and Responsibilities of the Nominating Committee 

The President shall appoint a Nominating Committee of five persons to recommend qualified VicePresidential candidates, Active and Associate Board of Director candidates. Nominating Committee (chaired by the Immediate Past President (Active Member).  The Nominating Committee shall be responsible for developing and presenting to the membership a slate of nominees for election to the Board of Directors, including at least one nominee for each position to be elected.  The Nominating Committee shall also prepare recommendations to the Board of Directors in the event of a vacancy on the Board.  Members of the Nominating Committee shall not be eligible to be nominated for election to the Board of Directors.  Unless specifically provided to the contrary herein, standing committee members need not be Directors of the Association.  SYTA members will be given the opportunity to submit names of potential nominees and to selfnominate for consideration by the Nominating Committee.  The Nominating Committee will encourage qualified candidates to run for office. The committee may propose candidates to be considered for nomination.  Board members serve three-year terms. o All directors shall hold office until expiration of the terms for which elected and until a successor has been elected and qualified. o Except for vacancies created by removal of a director by the members, vacancies on the Board may be filled by a majority of directors then in office.  Potential nominees will be asked, in writing, to answer several questions about why they would wish to run for office. This process is intended to encourage the prospective nominee to think about the reasons they want to run. These questions will be submitted to the Nominations Committee for review.  The Nominating Committee will review the list of candidates that have been self-nominated or proposed by others. o The committee, working with staff, will assure that all proposed nominees are eligible to serve in the positions for which they have been nominated. o Active members and their wholly-owned, non-voting Active member subsidiaries together shall be entitled to only one individual representative to hold a SYTA elective office at any one time. o When considering the candidates, the committee attempts to create a list of nominees that provide broad representation of market segments, types of companies and diversity of individuals.  Once the committee creates a list of proposed nominees, each individual nominee will be approached to determine if they accept the nomination. Page | 7

SYTA Policy Manual Updated September 2017  

o

o



All proposed nominees that accept the nominations become a member of the list of candidates submitted by the Nominating Committee to the membership for their consideration. A nominee may be added to the slate of candidates prior to the ballot being sent to the membership by submitting a nomination form with 20 member signatures to the Nominating Committee up to 15 days prior to the ballot being presented to the membership. Nominations will not be taken from the floor at the SYTA Annual Conference.

The list of candidates submitted by the committee will be given the opportunity to prepare a statement of not more than 150 words highlighting their qualifications and the reason(s) they would like to serve on the Board. o Those candidates that submit their statements by a specified deadline will have their statement included in an electronic mailing to voting members and/or posted to the website with an email notification sent to all members. Statements exceeding 150 words will be edited to the 150-word limit.  Votes will be conducted electronically through an online voting platform. All member companies in good standing will be eligible to vote whether or not they are attending the 2017 SYTA Annual Conference. Only the designated primary Active contact may vote on behalf of their company for the Active Director positions. Only the designated primary Associate contact may vote on behalf of their company for the Associate Director positions. If you are not sure who the designated primary contact is, please contact Lisa Berretta at [email protected] of 703-610-9034. Only one vote per Member Company will be recorded. Member companies must be in good standing which means dues are paid according to their renewal dates.

Voting Qualifications and Procedures: 

Members in good standing will be determined as of a date of record set by the Board of Directors. o Active members in good standing vote for the Vice-President and for three Board of Director positions that are elected each year. o Associate members in good standing vote for the Associate member director position. o Each member in good standing will be entitled to cast one vote except that whollyowned Active member subsidiaries may not vote. o There shall be no voting by proxy.



Candidates receiving the highest number of votes for each vacancy to be filled shall be elected. o SYTA staff, designated by the executive director, will conduct the counting of all ballots.  All vote tallies will be confidential and will be made known only to those responsible for counting the votes and the executive director. o Any ballot cast by an ineligible voter or which is not eligible will not be counted. o In the event that a member casts more than one ballot, only one ballot will be counted. o There shall be no cumulative voting.



The results of the elections will be announced at the meal function following the election during the SYTA Annual Conference. o Attempts will be made to notify all individual nominees of the election results prior to the public announcement. Newly elected Board members will be installed at the SYTA Annual Conference.



o

The offices of the secretary and treasurer will be appointed by a vote of the newly installed Board at the first meeting of the Board. Page | 8

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

o

The secretary and the treasurer must be Active member directors.

Conflict of Interest Disclosure Board members are required to disclose in Board meetings when they have a conflict of interest with their duties as a member of the SYTA Board of Directors. At each Board of Directors Meeting, the Board will establish an agenda item during a Board meeting to provide Board members the opportunity to disclose any potential conflicts of interests of which they are aware. At the first meeting of each new Board of Directors, Directors and senior staff will be required to sign the relevant documents. Participation in SYTA Board Meetings by SYTA Foundation Board Chair SYTA will budget and pay for the cost of the Foundation Chair (or his/her designee from the Foundation Executive Committee) to attend SYTA Board face-to-face meetings. Approved SYTA Board of Directors Meeting Minutes Provided To Past Presidents SYTA Board meeting minutes will be made available to all past SYTA presidents after they are approved by the Board of Directors. Associate Member Participation in Executive Committee The most senior Associate Member on the Board of Directors will serve on the Executive Committee. Seniority is determined by the length of service on the Board of Directors during the currently elected term. In the event of a tie in length of service, the Associate Member Director who received the most votes in the relevant election will serve. International/Canadian Board Members SYTA Board adopts a policy that if an international active/receptive tour operator member and/or a Canadian active/receptive tour operator member are not elected through the SYTA nominating/election process, the Board has the authority to appoint an international active/receptive tour operator and/or Canadian active/receptive tour operator to serve a three year term on the Board. This appointment may result in the Board increasing by two additional Board members based on the terms of the current Board of Directors. Face-to-face Board of Directors Meetings Not Associated with Member Meetings/Events The Director that will serve as Board President when a meeting occurs chooses the destination of said meeting in consultation with the SYTA staff. Non-Board Member Attendance of Board of Directors Meetings Non-Board members are welcome and encouraged to attend SYTA Board meetings. Non-Board members attending or participating in Board meetings are responsible for their own expenses to attend or participate (including teleconference expense if applicable) in SYTA Board meetings unless specifically invited at the Board’s expense. If a non-Board member is present at a Board meeting, the President will establish an agenda item (known as “Public Comments”) during which the non-Board member(s) can address the Board on any topic. Page | 9

SYTA Policy Manual Updated September 2017  

In order to speak on a specific agenda item other than during “Public Comments” non-Board members must have a specific invitation by the President prior to the board meeting or receive an invitation by vote of the Board itself. The length of time any non-Board member will have to address the Board will be established by the President but will not be less than five minutes per non-Board member unless voted by the Board otherwise. At the direction of the President or by a vote of the Board, the Board of Director’s meeting may be declared in “Executive Session”, which is comprised solely of Board members. Meeting Dates and Times An annual calendar of Meeting dates and locations should be created and maintained by the Executive Director through discussion with the Executive Committee. Established meeting dates and locations should be made available to the Board of Directors at the earliest possible opportunity and should include arrival, lodging, and departure information when relevant. Meeting Materials Meeting materials, such as agendas, reports, and financial statements, should be made available to invited meeting participants no later than seven days prior to the date of the meeting. Officers: Article VIII Bylaws Include: Section 1. Officers Section 2. Election and Term Section 3. Removal of Officers Section 4. Resignation of Officers Section 5.Vacancies Section 6. Responsibilities Section 7. Compensation Candidates for the Office of Secretary or Treasurer The President makes his/her recommendation to the Board (from among the Active Member Directors) for the office of Secretary and Treasurer. A motion and second is needed and the Board has the right to elect other Active member Directors to those positions. SYTA Participation in SYTA Foundation Board of Trustees’ Meetings SYTA will budget and pay for the cost of the Board President (or his/her designee from the Executive Committee) to attend Foundation face-to-face meetings. Guests at Face-to-Face Meetings Individual Board members are to pay any additional costs incurred by spouses/individual guests to attend any SYTA Face-to Face Board meeting function. Committees: Page | 10

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

Section VII Bylaws Include: Section 1. Executive Committee Section 2. Standing Committees Section 3. Advisor y Committees Section 4. Operating Procedures Formation of Committees The formation of all committees (committees of the Board and advisor y committees) must be approved by the Board of Directors. Appointment of Committee Members Advisory committee members are appointed by the President and must be approved by the Board of Directors. While committees should represent a diverse cross-section of SYTA members, if a committee’s focus is on an activity for which member participants must meet certain requirements, the committee members must also meet the same requirements. Duration of Committee Appointment Advisory committee member appointments are for a period of 24 months unless: • • • • • •

The committee is disbanded The appointee is no longer eligible to serve on the committee (no longer works for a SYTA member company for example), Resignation of the committee member, The member is removed by action of the Board President at a regularly scheduled Board meeting A different committee term is specified at the time of appointment

Appointing Advisory Committee Chairs The President appoints advisory committee Chairpersons at a regularly scheduled Board meeting. Typically, being a committee Chair is a one year commitment, and the appointee will have served as the Vice Chair for one year prior to the appointment. If the committee chair is not a Board member, the President appoints a Board member to sit on the committee as the Board liaison. Grace Period for Change of Employment If a committee member ends his/her employment at a SYTA member company, that person will be extended a 60 day grace period to gain employment with another SYTA member company before his/her committee appointment is terminated. Committee Member Travel Policy While most committee work can be managed remotely, it is sometimes beneficial for committees to hold a face-to-face meeting or site inspection. Upon express invitation to attend such a meeting by the Executive Director, SYTA Committee members can receive up to $500 USD for reasonable reimbursements related to attend. Reasonable expenses include transportation or meal costs. In addition, SYTA will pay for the cost of up to three nights at the designated hosting hotel for the face-toface Committee meeting or site visit. The number of nights approved for all committees will be determined by the SYTA staff member on the committee. Travel expenses to attend Committee meetings held during SYTA meetings or events (such as the annual conference) are not paid for or reimbursable Page | 11

SYTA Policy Manual Updated September 2017  

by SYTA unless the following conditions apply: attendance requires the committee member to arrive a day(s) early or stay additional day(s). In these cases, the Executive Director may approve reimbursement of hotel and meal expenses for the extra night(s). Appointment of Task Forces The President may appoint a task force to address a specific need for a specified amount of time. The task force may or may not be approved by the Board of Directors. Administration Article IX Bylaws include: Section 1. Executive Director Section 2. Legal Counsel Section 3. Accounting Services Section 4. Investment Advisory Service Travel Policy Face-to-face Meetings Not In Conjunction With SYTA Events/Meetings A reimbursement, not to exceed $500 per meeting, will be made available to each invited participant of a Board-sanctioned meeting to cover reasonable travel expenses. All requests for reimbursement must be submitted prior to the end of the fiscal year in which they occurred. For invited meeting participants not based in the United States, the Executive Committee may approve additional reimbursement to equal average cost of North American based Board of Directors customary and normal travel expenses. Lodging for the required dates will be coordinated, booked, and paid for by the SYTA management team. Face-to-face Meetings In Conjunction With SYTA Events/Meetings If participation in a meeting held in conjunction with a SYTA event requires that the invited participant extend his/her stay before or after the official event dates, he/she will be reimbursed for the actual cost of the additional lodging, upon receiving his/her request for reimbursement prior to the end of the fiscal year in which the meeting occurred. In the event a Board member or requested quest is invited to attend a face-to-face meeting scheduled in conjunction with a SYTA event, but did not plan to attend the event, the following re-imbursement policy will apply: Travel costs to attend the special meeting up to an amount approved by the Executive Director at the point the invitation is extended. Representing SYTA at Industry Events or Speaking Engagements In the event that a SYTA member is asked to represent the association in an official capacity at an industry event or speaking engagement, the management team will coordinate, book, and pay for transportation and accommodation as required. Additional reimbursement for meals and expenses may be allowed as per the SYTA staff travel policies.

Page | 12

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

Board Member Annual Stipend In addition to the forms of expense reimbursement listed in this section, each Board member will receive a basic stipend on an annual basis. The annual period will align with the association’s fiscal year. The current stipend is $1,000 and is intended for reimbursement of expenses related to SYTA activities within that given fiscal year. All expense reports must be submitted no later than 14 days after the fiscal year ends. The Executive Director may adjust the total amount of the annual stipend allocated to any Board Member based on special circumstances. The level of the basic stipend will be set by a majority vote of the board. Finance and Accounting Policies: Introduction This set of Financial and Accounting Policies contains the official financial management and accounting policies of the Student & Youth Travel Association and its related SYTA Youth Foundation (SYTA/SYF). These were developed to codify policies and to strengthen financial management and accounting functions of these two nonprofits. This Policy document and the enforcement of these policies are essential to safeguard SYTA/SYF's assets and practices. It is the Board’s goal to keep SYTA/SYF a strong and viable operation. These policies may be modified and updated from time to time by the board. The Board is committed to being responsible stewards in managing the association and foundation’s financial resources. SYTA/SYF intends to comply with all legal and financial requirements and adhere to sound accounting principles that ensure fiscal responsibility and build member and public trust. SYTA/SYF intends to use its financial resources to accomplish its mission and goals in an effective, efficient manner and hereby establishes clear policies and practices to regularly monitor how funds are managed, reconciled and used. These policies are based on generally accepted nonprofit accounting principles (GAAP) and are approved and made policy to ensure compliance. Accounting/Finance Department Overview Accounting Management - SYTA/SYF currently uses an association management company (AMG) to manage and oversee all financial and banking operations. AMG is contacted to assist SYTA/SYF to establish and administer accounting procedures and controls in accordance with IRS reporting requirements and generally acceptable accounting principles (GAAP), and AMG shall establish and administer software and systems for the development, preparation and safekeeping of such financial records. AMG also shall cooperate with audit and tax reporting requirements as may be reasonably requested by SYTA/SYF and as are normal and customary. Service Description - SYTA/SYF financial statements will be prepared by AMG’s Accounting Department in accordance with GAAP as set forth by the AICPA. A Full-time VP of Finance, oversees all financial processes and works closely with SYTA/SYF’s contracted CPA firm and Executive Director. Multiple layers of review and oversight are in place. SYTA/SYF finances will be maintained and monitored using strict internal controls. Integrated standard monthly financial reports will be delivered within 27 days of the close of the following month. AMG staff will facilitate and coordinate annual independent audit and tax filings with the outside firm selected by the board. AMG shall prepare and deliver to SYTA/SYF monthly financial statements covering the fiscal year to date, and containing both balance sheets and statements of income plus such additional detail as Page | 13

SYTA Policy Manual Updated September 2017  

SYTA/SYF may request and as are customary and ordinary. SYTA/SYF shall have the right to audit and inspect any accounting or financial records at any time upon reasonable notice. Monthly financial statements covering the fiscal year to date, and containing both balance sheets and statements of income plus such additional detail (Schedules) will be delivered. AMG will assist with the development of controls, policies and procedures, oversee with the Treasurer all SYTA/SYF banking, accounting (Great Plains), provide investment statements to the board, work with a selected investment counselor, supervise the outside audit firms filing of required tax forms and facilitate an annual audit by outside auditors. AMG Internal Control and Record Keeping To provide an accurate and auditable record of all financial transactions, SYTA/SYF books, records, and accounts must be maintained in conformity with generally accepted accounting principles. Staff will be responsible for safeguarding SYTA/SYF’s assets under their control and for maintaining an auditable record of financial transactions. SYTA/SYF specifically requires that: No funds or accounts may be established or maintained for purposes that are not fully and accurately described on the books and records of the organization. Receipts and disbursements must be fully and accurately described on the books and records of the organization. No false entries may be made on the books or records nor any false or misleading reports issued. Payments may be made only to the granting party or a valid assignee and only for the actual services rendered or products delivered using appropriate disbursement vouchers with three party involvement. Chart of Accounts Approved chart of Accounts Overview – In October/November when the board finalizes the next year’s budget, the board of directors shall approve a detailed budget with a specific Chart of Accounts. Chart of Account numbers have been assigned inside the Great Plains accounting software and these Chart numbers will remain in exclusive use until the board approves additions, corrections or changes. Control of Chart of Accounts – The full board of directors and only the board of directors has final control of the SYTA/SYF chart of accounts. Should the Treasurer or the Finance Committee desire to amend, add to or change the SYTA/SYF Chart of Accounts, this request must be brought to the board and justified in a recommendation, approved by board motion and documented in the official minutes of the SYTA/SYF. Account Definitions will be found in the excel budget workbook used each year to create the annual operating budget. (excel document used to create the budget – shows yearly comparison) Annual Budgeting Overview and Policy – The annual budget shall be developed by SYTA/SYF staff, the Finance Committee and the Treasurer, working closely to make assumptions and projections based on actual history, experience and on strategic plans. SYTA/SYF will also strive to make its annual operating budget the financial expression of its annual plan of work, as determined each year during the planning process at its spring or fall in-person Board Meetings. • Procedure – The SYTA/SYF staff will follow best practice process for preparing and adopting a budget • Develop and evaluate financial options based on SYTA/SYF’s strategic plan • Review information necessary to adopt a budget including a review of prior year program and management achievements • Review objectives achieved in previous fiscal year Page | 14

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

• • • • • • • • • • • • • • •

•

Compare budget to actual figures Review strategic plan to make sure objectives/programs and activities are still on track Look at which programs are completed and which are ongoing Decide on goals and objectives for upcoming year The treasurer and finance committee set preliminary revenue and expense targets Set up process for preparing and adopting a budget Set a budget timeline/calendar Communicate budget guidelines and instructions Set guidelines for budget review, modification and adoption Focus on key assumptions – are they on target? Review major projects and programs – do they support strategic plan? Set timeline for submission of changes by finance committee and board Monitor, measure and evaluate actual performance to budget each quarter Reforecast or deliver a projected year end at regular intervals Budget Approval Process – the Budget shall be presented by the Treasurer at a year-end board meeting and approved by a vote of the Board of Directors. The budget and variance to the budget shall be monitored quarterly. An anticipated or actual variance of up to 10% within any program or category requires preapproval notification of the SYTA/SYF Executive Committees.

SYTA/SYF Investments SYTA/SYF’s Investment Policy is designed to establish policies for the investment of funds and to ensure appropriate Finance Committee, Executive Committee and Board of Directors/Trustees oversight and compliance. The goals of the SYTA/SYF Investment Policy are to (1) provide liquidity, (2) preserve principal, and (3) achieve appropriate returns. Given that the leaders of SYTA/SYF understand that their duty is to preserve and protect member funds, conservative investments will be practiced at all times. . Origin of Funds - Funds available for investment will come from the SYTA/SYF’s designated reserve fund or from excess cash amounts in its operating accounts. It is the duty of the board to determine the appropriate level of reserves (% or annual need) for SYTA/SYF and the appropriate amount of cash to carry in its operating account. Allocation of Funds - Overall, SYTA/SYF funds will be divided into two categories in order to meet anticipated annual cash flow needs for operations and to provide long-term investment of remaining funds: Current Operating Funds: Defined as funds needed to meet anticipated program and general operating expenditures for the next twelve months. The objectives of these funds are daily liquidity, preservation of principal and a competitive rate of return. Long-term Investment Funds (including Endowment Funds and Reserves) Defined as funds in excess of current operating fund needs as defined above. The function of these funds is to provide long-term investment of excess operating funds and to be available to replenish operating funds as needed and to ensure the long-term investment of endowment funds. The objectives of the Long-term Reserve Funds in total are to provide the opportunity for growth, to offer protection of principal against inflationary risks, and to provide a reasonable level of income. The investment of the funds shall be in compliance with Federal regulations, and with those of the State. (See eligible investment vehicles below) From time to time SYTA/SYF may have funds in excess of the cash flow needed to support the daily operations of the organization. Upon the direction and approval of the Board of Directors/Trustees, Page | 15

SYTA Policy Manual Updated September 2017  

excess funds may be allocated to an investment account established for the purpose of making longterm investments. The “Investment Policy” establishes guidelines for the management of the funds in this account. The Board of Directors/Trustees recognizes that the “Investment Policy” is dynamic and is subject to change based upon the changing goals and objectives of SYTA/SYF. The Board of Directors/Trustees retains all rights to reflect such changes in the “Investment Policy”. Investment Policy: Goals The primary objective of the investment of uncommitted funds shall be to maximize return while minimizing risk. Time Horizon As long as there is no foreseen need to draw on investment capital, investment of funds shall be made for the purpose of achieving long-term growth with income a secondary objective. Inflation Protection In order to out-pace inflation, it is critical that the SYTA’s investment portfolio grow at a rate at least equal to the prevailing interest rate. Reinvestment of capital appreciation shall be used to achieve and maintain such a growth rate. Reserve Fund Policy SYTA will maintain appropriate reserves as determined by the Board of Directors and in accordance with best practices for associations. SYTA policy currently maintains a reserve of 40% of the SYTA Operating Budget. The SYTA Youth Foundation maintains a separate policy for the SYF Endowment Fund. Income Requirements Assuming that there is no need to draw on investment principal and that there are no specific income requirements from the investment, the investment portfolio shall be skewed toward appreciation. This will provide for the compounded growth of funds. For precautionary purposes, the portfolio shall be structured with a maximum of liquidity. Risk Tolerance Although capital preservation and long-term growth are the primary investment goals, SYTA maintains a low risk tolerance. Preservation of capital and long-term growth shall be achieved through a conservatively invested portfolio. Monitoring the Investment To ensure that investment goals are being achieved within the parameters of SYTA, the performance of the investment shall be reviewed by the Treasurer no less than on a quarterly basis. An annual review of the investment portfolio shall include an analysis of the performance of the individual portfolio assets relative to peers in their particular asset category for a 12-month period. The goals and objectives of SYTA are always subject to change as are market and economic conditions. Close monitoring of the portfolio will allow for timely investment adjustments appropriate for such changes. Investment Quality SYTA/SYF shall limit the selection of mutual funds or portfolio managers with a minimum auditable track record of at least five years. Any manager or mutual fund used by SYTA/SYF shall agree to meet the Page | 16

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

reporting requirements of at least two independent securities rating services. Equity investment shall invest predominantly in issues with a minimum of half a billion dollars of market capitalization. Investments in fixed income securities shall be limited to corporate bonds and commercial paper with at least a rating of S&P or better by Moody’s and guaranteed by the U.S. government including any of its agencies or instrumentalities and or debt issues of comparable quality. Further, the selection of investments shall be limited to those which are, to the best knowledge of the Executive Committee, nondiscriminatory in nature. Financial Oversight The President/Chairman and Treasurer along with the Executive Director will have the responsibility of managing the Current Operating Funds. The Finance Committee and Board will provide oversight of this Investment Policy. The Executive Committee, Board of Directors and the Finance Committee are responsible for the investment of SYTA/SYF’s Long-term Investment Funds. The Finance Committee, at the direction of the Executive Committee and Board of Directors, will represent the interests of SYTA/SYF in all aspects of investment management, which include: Establishing investment objectives (recommending Investment Policy and Guidelines and reviewing them on an annual basis). Selecting and maintaining an appropriate long-term strategic asset allocation. Selecting quality investment managers who are familiar with the needs of nonprofits. Monitoring the implementation and performance of the investment portfolio (total portfolio and individual investment managers). SYTA/SYF will use outside investment managers as they select, provided any fees for such investment managers are approved by the Executive Committee and Board of Directors/Trustees, and within the budgetary guidelines. In addition, the members of the Board of Directors/Trustees, the Finance Committee and the staff of SYTA/SYF shall be prohibited from selecting individual securities for investment. Also, all potential conflicts of interest in regard to external investment manager selection shall be disclosed to the Finance Committee prior to hiring a manager. All external managers should be recommended by the Finance Committee, but must be approved by the Executive Committee and Board of Directors/Trustees with appropriate legal documentation completed before any funds are transferred. Investment Fund management will provide at least quarterly, reports to the Finance Committee and Board on the investments, presenting such information as the inventory of investments, net income earned, percentage share of each category of investment, and other information that may be requested by the Finance Committee. Donations received for the Endowment will be directly deposited into Long-term Investment Funds. Annual Review of Investment Policy This Investment Policy must be reviewed annually by the Finance Committee and, if necessary, amended and presented to the Executive Committee and Board of Directors/Trustees for re-approval. Bartering Page | 17

SYTA Policy Manual Updated September 2017  

The Executive Director is empowered to make strategic bartering offers with both members and nonmembers. If the amount of the value being exchanged or bartered could exceed $10,000, it must be approved by the Executive Committee or Board of Directors. Travel & Reimbursement Policy Purpose: The Board of Directors of (SYTA/SYF) recognizes that board members and committee chairs of the SYTA/SYF may be required to travel or incur other expenses from time to time to conduct business and further the mission of this nonprofit organization. The purpose of this Policy is to ensure that (1) adequate cost controls are in place, (2) to travel and other expenditures are appropriate, and (3) to provide a uniform and consistent approach for the timely reimbursement of authorized expenses incurred by the SYTA/SYF leadership. It is the policy of the SYTA/SYF to reimburse only reasonable and necessary expenses actually incurred by the leadership. When incurring business expenses, SYTA/SYF expects its leaders to: Exercise discretion and good business judgment with respect to those expenses. Be cost conscious and spend membership money as carefully and judiciously as the individual would spend his or her own funds. Report expenses, supported by required documentation, as they were actually spent. Documentation: Requests for reimbursement of expenses must be submitted on the appropriate expense reimbursement request form. Each expense shall be separately identified. Forms shall be dated and signed by the SYTA/SYF leader requesting reimbursement. The current Reimbursement Expense Report form can be found on the SYTA/SYF basecamp. All Expense Reports must be filled out completely. Reimbursement requests shall be promptly submitted within 2 weeks of expense, and in no event more than thirty (30) days after the expense. Reimbursement requests more than thirty (30) days old may be rejected. The Expense Report must include: • Name • Date of Event • Destination and purpose of the trip • Name and affiliation of all people for whom expenses are claimed (i.e. People who money is spent (e.g. gifts, meals) in order to conduct SYTA/SYF business • An itemized list of all expenses for which reimbursement is requested. • All rows and columns must be tallied for daily expense. Total Reimbursement amount must be equal to the sum of the rows and columns. • Explanations in Notes section for any request outside of the normal limits with board advisor approval. • Requests for reimbursement lacking complete information will be returned to the requesting leader. • Each event for reimbursement request requires a separate reimbursement form. • SYTA/SYF BOD/Committee chairs are responsible for complying with this Policy. Leaders submitting expenses that are not in compliance with this policy risk delayed partial or forfeited reimbursement. • Receipts are required for all expenditures billed directly to the SYTA/SYF, such as airfare, hotel charges, taxi, meals etc. No expense will be reimbursed without a receipt. All food expenses greater than $25 will require an itemized receipt to be considered for reimbursement. Page | 18

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

In the rare event of a lost receipt a written description of expense to include vendor’s name, date of expense, description of the services provided/ food items, itemized expense with total expense of receipt including tax and tip. A credit card statement may be used to document the vendor and date of expense provided other required details of the expenditure are fully documented. Approvals: Although the board has approved the annual travel expenses in its annual operating budget, expense reimbursement forms, together with required documentation, must be submitted to the Executive Director to the address provided on the updated reimbursement form for review and approval by the Executive Director. The Executive Director who approves expense reports is responsible for ensuring that the expenses reported are proper and reimbursable under the approved budget and that the expense report has been filled out accurately and has the required documentation; and the expenses are reasonable and necessary. For the two face to face Board meetings and the Annual Conference Board meeting, vendors or staff will make the hotel room arrangements. All lodging will be requested through the staff or meeting company. If any other lodging arrangements are needed prior approval will need to be requested and approved through the SYTA/SYF Treasurer. SYTA/SYF will not reimburse for room accommodations other than approved through this policy. Travel & Expenses: All travel should be done in accordance with current and established SYTA/SYF Board practices, unless exceptions have been made within this policy. Necessity of Travel. In determining the reasonableness and necessity of travel expenses, SYTA/SYF BOD, Committee chairs and the person authorizing the travel shall consider the ways in which SYTA/SYF will benefit from the travel and weigh those benefits against the anticipated costs of the travel. Travel and lodging expenses are reimbursed only to those expenses related to activities directly in support of the respective SYTA/SYF-sponsored event. Air Travel: All SYTA/SYF BOD/Committee or staff are expected to travel coach class, and are encouraged to search for the lowest available fare. It is encouraged to book flights approximately 6 weeks in advance of travel dates. The cost of canceling and/or rebooking of flights are not reimbursable, unless there is prior approval and can be shown that it was necessary or required for legitimate business reasons. Ground Transportation: SYTA/SYF BOD/Committee Chairs and staff are expected to use the most economical ground transportation appropriate under the circumstances and should generally use the following, in this order of desirability:  Courtesy Cars. Many hotels have courtesy cars, which will take you to and fro the airport at no charge. Leaders requesting reimbursement should take advantage of this free service whenever possible. Another alternative may be a shuttle or bus.  Taxis/Uber. When courtesy cars/uber and airport shuttles are not available, a taxi/uber is often the next most economical and convenient form of transportation when the trip is for a limited time and minimal mileage is involved. Page | 19

SYTA Policy Manual Updated September 2017  



Rental Cars. Car rentals are expensive so other forms of transportation should be considered when practical.

Personal Vehicles. Leaders and staff are compensated for use of their personal cars when used for purposes of travel for SYTA/SYF business. When individuals use their personal car for such travel, including travel to and from the airport, mileage will be allowed and reimbursed at the currently approved IRS government rate when applicable. Parking/Tolls: Parking and toll expenses, including charges for hotel parking, incurred by traveling on SYTA/SYF business will be reimbursed. The costs of parking tickets, fines, car washes, valet service etc., will not be reimbursed. Dining Expenses: Volunteers in the BOD/SYF Committee chair capacity receiving funding are encouraged to use the available dining resources made available by the event and the lodging provided. This does not exclude a BOD/SYF Committee Chair from the attendance of a SYTA/SYF-sponsored and paid for dining program and/or event, but rather prevents the separate reimbursement for dining expenses. Meals that are provided by an event are expected to be used as primary source of dining when available. If in the case that an event does not allow for food accommodations as part of the event, a dining allotment is approved by the SYTA/SYF-Board. No expense for dining shall exceed the current government per-diem rates as established by the following: http://www.gsa.gov/portal/category/21287

Policy Exceptions: No policy can anticipate every situation that might give rise to legitimate business expenses. Reasonable and necessary expenses, which are not listed above, may be incurred. Each SYTA/SYF leader must use his/her best professional judgment in determining if an unlisted expense is reimbursable under this Policy. Generally, any exception to this policy must have the prior written approval of the SYTA/SYF Board. Requests for exception should document extenuating circumstances or proposed overall savings to the SYTA/SYF. The SYTA/SYF will not reimburse an employee for separate travel costs associated with his/her spouse or partner. However, the cost of a shared hotel room need not be allocated between an employee and his/her spouse or partner for purposes of this Policy. Special Travel Situations Face-to-face Meetings Not In Conjunction With SYTA Events/Meetings A reimbursement, not to exceed $500 per meeting, will be made available to each invited participant of a Board- sanctioned meeting to cover reasonable travel expenses. All requests for reimbursement must be submitted prior to the end of the fiscal year in which they occurred. For invited meeting participants not based in the United States, the Executive Committee may approve additional reimbursement to equal average cost of North American based Board of Directors customary and normal travel expenses. Page | 20

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

Lodging for the required dates will be coordinated, booked, and paid for by the SYTA management team. Face-to-face Meetings In Conjunction With SYTA Events/Meetings If participation in a meeting held in conjunction with a SYTA event requires that the invited participant extend his/her stay before or after the official event dates, he/she will be reimbursed for the actual cost of the additional lodging, upon receiving his/her request for reimbursement prior to the end of the fiscal year in which the meeting occurred. In the event a Board member or requested quest is invited to attend a face-to-face meeting scheduled in conjunction with a SYTA event, but did not plan to attend the event, the following re-imbursement policy will apply: Travel costs to attend the special meeting up to an amount approved by the Executive Director at the point the invitation is extended. Representing SYTA at Industry Events or Speaking Engagements In the event that a SYTA member is asked to represent the association in an official capacity at an industry event or speaking engagement, the management team will coordinate, book, and pay for transportation and accommodation as required. Additional reimbursement for meals and expenses may be allowed as per the SYTA staff travel policies. Board Member Annual Stipend In addition to the forms of expense reimbursement listed in this section, each Board member will receive a basic stipend on an annual basis. The annual period will align with the association’s fiscal year. The current stipend is $1,000 and is intended for reimbursement of expenses related to SYTA activities within that given fiscal year. All expense reports must be submitted no later than 14 days after the fiscal year ends. The Executive Director may adjust the total amount of the annual stipend allocated to any Board Member based on special circumstances. The level of the basic stipend will be set by a majority vote of the board. Committee Member Travel Policy While most committee work can be managed remotely, it is sometimes beneficial for committees to hold a face-to- face meeting or site inspection. Upon express invitation to attend such a meeting by the Executive Director, SYTA Committee members can receive up to $500 USD for reasonable reimbursements related to attend. Reasonable expenses include transportation or meal costs. In addition, SYTA will pay for the cost of up to three nights at the designated hosting hotel for the face-toface Committee meeting or site visit. The number of nights approved for all committees will be determined by the SYTA staff member on the committee. Travel expenses to attend Committee meetings held during SYTA meetings or events (such as the annual conference) are not paid for or reimbursable by SYTA unless the following conditions apply: attendance requires the committee member to arrive a day(s) early or stay additional day(s). In these cases, the Executive Director may approve reimbursement of hotel and meal expenses for the extra night(s). Accounts Receivable – See AMG Financial Policies (Attached) SYTA staff follow AMG approved financial policies and procedures as directed by AMG. Financial Reporting Process Management’s goal is to deliver financial statements to the Treasurer and Finance Committee by the 27th of each month following the reporting month. Staff will be responsible for reviewing and ensuring the Page | 21

SYTA Policy Manual Updated September 2017  

accuracy of these financials and then transmitting same to the Treasurer. The Board will receive financial statements after reviewed by the Treasurer. Two exceptions to this timing are: (1) the SYTA/SYF’s fiscal year-end monthly statements and (2) the first month of SYTA/SYF’s fiscal year. Finance/Accounting staff will communicate any anticipated delays in statement delivery, along with an update of steps necessary to resolve the delay. Any SYTA/SYF Treasurer need for monthly financial statements, earlier than the 24th of the month following, must be requested via e-mail from the VP of finance as far in advance as possible. Accounting will make every effort to comply by reallocating resources within the Finance Department. Monthly review of Financial Special Reports (Deferred, A/P and A/R) Summary of Financial Reports Issued Tax Reporting by CPA Firm or Accounting Staff Federal - SYTA/SYF is recognized as tax-exempt by the IRS and is required to file an annual report with the IRS, known as the “Form 990.” The IRS Form 990 is a public document that is available on GuideStar, and also from SYTA/SYF, upon request, in accordance with IRS “public disclosure” regulations. State - States require nonprofit corporations such as SYTA/SYF to file one or more reports or registrations every year. In general there are four different kinds of filing requirements to be handled by management and the outside CPA firm: Corporate filings; financial reports; fundraising registrations, and state tax-exemption filings.

External Audits/Reviews SYTA/SYF has determined it will contract for and receive an annual external audit by a third party firm who will audit management’s financial performance and work. Auditor/CPA Firm selection shall be handled by the Executive Committee through a standard RFP process. Management will fully cooperation with the selected audit firm to assist with field work and all audit preparations, questions and needs. Risk Management Management will ensure SYTA/SYF’s purchase and maintenance of the proper level of insurance coverage to include staff and volunteers acting for or serving on behalf of SYTA/SYF. This will include Officers and Directors Insurance, General Liability and Risk and Convention Cancellation insurance where appropriate. END Time Horizon As long as there is no foreseen need to draw on investment capital, investment of funds shall be made for the purpose of achieving long-term growth with income a secondary objective. Inflation Protection

Page | 22

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

In order to out-pace inflation, it is critical that the SYTA’s investment portfolio grow at a rate at least equal to the prevailing interest rate. Reinvestment of capital appreciation shall be used to achieve and maintain such a growth rate. Reserve Fund Policy Income Requirements Assuming that there is no need to draw on investment principal and that there are no specific income requirements from the investment, the investment portfolio shall be skewed toward appreciation. This will provide for the compounded growth of funds. For precautionary purposes, the portfolio shall be structured with a maximum of liquidity. Risk Tolerance Although capital preservation and long-term growth are the primary investment goals, SYTA maintains a low risk tolerance. Preservation of capital and long-term growth shall be achieved through a conservatively invested portfolio. Monitoring the Investment To ensure that investment goals are being achieved within the parameters of SYTA, the performance of the investment shall be reviewed by the Treasurer no less than on a quarterly basis. An annual review of the investment portfolio shall include an analysis of the performance of the individual portfolio assets relative to peers in their particular asset category for a 12-month period. The goals and objectives of SYTA are always subject to change as are market and economic conditions. Close monitoring of the portfolio will allow for timely investment adjustments appropriate for such changes. Investment Quality SYTA shall limit the selection of mutual funds or portfolio managers with a minimum auditable track record of at least five years. Any manager or mutual fund used by SYTA shall agree to meet the reporting requirements of at least two independent securities rating services. Equity investment shall invest predominantly in issues with a minimum of half a billion dollars of market capitalization. Investments in fixed income securities shall be limited to corporate bonds and commercial paper with at least a rating of SYTA or better by Moody’s and A-1 guaranteed by the U.S. government including any of its agencies or instrumentalities and or debt issues of comparable quality. Further, the selection of investments shall be limited to those which are, to the best knowledge of the Executive Committee, nondiscriminatory in nature. Student and Youth Travel Association Document Retention and Destruction Policy The Board of Directors has adopted this policy to provide guidelines for paper and electronic document retention and destruction to promote compliance with laws, good business practices, and efficiency in the operation of the Student and Youth Travel Association (“SYTA”). These guidelines may be superseded by applicable law. Additionally, document destruction shall be suspended when a lawsuit, claim, or investigation is pending, threatened or in process until such time as the matter is officially closed. Except as noted below, documents that are not relevant to SYTA’s ongoing business, including notes, drafts, or out dated items shall be destroyed ever y 90 days. Document destruction shall be performed in an environmentally friendly fashion and to ensure that no sensitive or confidential information can be Page | 23

SYTA Policy Manual Updated September 2017  

obtained from the destroyed documents. All volunteers, employees, and contractors are responsible for complying with this policy.

Document Type

Retention Period

Board of Directors Minutes, Board Reports, Articles of Incorporation, Bylaws, and related Organizational documents

Permanent

Income tax returns, IRS Determination Letters, and other Tax related applications or certificates

Permanent

Trademark registrations, copyrights, etc.

Life of rights plus 6 years

Board Committee Meeting Minutes

3 years

All financial reports, ledgers, schedules, filings, and date Supporting documentation

7 years from end of active

All contracts, agreements, notes, claims, and related date Significant legal documentation

7 years from end of active

Insurance policies and claims, accident reports, date business permits

7 years from end of active

Bank reconciliations, general statements

3 years

Personnel files, etc.

7 years from termination

Personnel recruiting documentation

1 year

Policies, guidelines, handbooks, or date Employee administrative filings

3 years from end of active

SYTA acknowledges its responsibility to preserve information relating to litigation, audits and investigations. The Sarbanes-Oxley Act of July 30, 2002, (“Act”) makes it a crime to alter, cover up, falsify, or destroy any document to prevent its use in an official proceeding, with the intent to impede, obstruct, or influence investigation. Furthermore, the Act makes it a crime to knowingly intimidate, threaten, or corruptly persuade another person--or attempt to do so--with the intent to cause or induce another to alter, destroy, mutilate, or conceal an object for the purpose of impairing the object’s integrity or availability for use in an official proceeding. An official proceeding is defined as a proceeding before a court, Congress, or a federal agency. Failure on the part of employees to follow this policy can result in possible civil and criminal sanctions, including fines and imprisonment for up to 10 years, against the SYTA and its employees and possible disciplinary action against responsible individuals (up to and including termination of employment). Each employee has an obligation to contact the Director of Finance and Administration of a potential or actual Page | 24

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

litigation, external audit, investigation or similar proceeding involving the SYTA that may have an impact as well on the approved records retention schedule. Whistleblower Policy In keeping with the policy of maintaining the highest standards of conduct and ethics the Student and Youth Travel Association (“SYTA”) will investigate any suspected fraudulent or dishonest use or misuse of re- sources or proper ty by staff, board members, consultants or volunteers. SYTA is committed to maintaining the highest standards of conduct and ethical behavior and promotes a working environment that values respect, fairness and integrity. All staff, board members and volunteers shall act with honesty, integrity and openness in all their dealings as representatives for the organization. Failure to follow these standards will result in disciplinary action including possible termination of employment, dismissal from one’s board or volunteer duties and possible civil or criminal prosecution if warranted. Staff, board members, consultants and volunteers are encouraged to report suspected fraudulent or dishonest conduct (i.e. to act as “whistle- blower”), pursuant to the procedures set forth below. Reporting A person’s concerns about possible fraudulent or dishonest use or misuse of resources or proper ty should be reported to his or her supervisor or, if suspected by a volunteer, to the staff member supporting the volunteer’s work. If for any reason a person finds it difficult to report his or her concerns to a super visor or staff member supporting the volunteer’s work, the person may report the concerns directly to the Director of Finance, Executive Director. Alternately, to facilitate reporting of suspected violations where the reporter wishes to remain anonymous, a written statement may be submitted to one of the individuals listed above. Definitions Baseless Allegations: Allegations not premised upon reasonable belief. People making baseless allegations may be subject to disciplinary action by SYTA, and/or legal claims by individuals accused of such conduct. Fraudulent or Dishonest Conduct: A deliberate act or failure to act with the intention of obtaining an unauthorized benefit. Examples of such conduct include, but are not limited to: • • • • • •

forgery or alteration of documents; unauthorized alteration or manipulation of computer files; fraudulent financial reporting; misappropriation or misuse of SYTA resources, such as funds, supplies, or other assets; authorizing or receiving compensation for goods not received or services not performed; and authorizing or receiving compensation for hours not worked

Whistle-Blower: An employee, consultant or volunteer who informs a supervisor, Director of Finance or Executive Director about an activity relating to the SYTA which that person believes to be fraudulent or dishonest. Rights and Responsibilities Supervisors are required to report suspected fraudulent or dishonest conduct to the Director of Finance or Executive Director. Reasonable care should be taken in dealing with suspected misconduct to avoid:

•

baseless allegations; Page | 25

SYTA Policy Manual Updated September 2017  

• •

premature notice to persons suspected of misconduct and/or disclosure of suspected misconduct to others not involved with the investigation; and violations of a person’s rights under law

Due to the important yet sensitive nature of the suspected violations, effective professional follow-up is critical. Supervisors should not in any circumstances perform any investigative or other follow up steps on their own. Accordingly, a supervisor who becomes aware of suspected misconduct: • •

Should not contact the person suspected to further investigate the matter or demand restitution. Should not discuss the case anyone other than the Director of Finance & Administration, Deputy Executive Directors, or Executive Director.

Investigation All relevant matters, including suspected but unproved matters, will be reviewed and analyzed, with documentation of the receipt, retention, investigation and treatment of the complaint. Appropriate corrective action will be taken, if necessary, and findings will be communicated back to the reporting person and his or her super visor. Investigations may warrant investigation by an independent person such as auditors and/or attorneys. Whistle-Blower Protection SYTA will protect whistle-blowers as defined below. SYTA will use reasonable efforts to protect whistle-blowers against retaliation. Whistle-blowing complaints will be handled with sensitivity, discretion and confidentiality to the extent allowed by the circumstances and the law. Generally this means that whistle-blower complaints will only be shared with those who have a need to know so that the SYTA can conduct an effective investigation, determine what action to take based on the results of any such investigation, and in appropriate cases, with law enforcement personnel. Should disciplinary or legal action be taken against a person or persons as a result of a whistle-blower complaint, such persons may also have right to know the identity of the whistleblower. Employees, consultants and volunteers of SYTA may not retaliate against a whistle-blower for informing management about an activity which that person believes to be fraudulent or dishonest with the intent or effect of adversely affecting the terms or conditions of the whistle-blower’s employment, including but not limited to, threats of physical harm, loss of job, punitive work assignments, or impact on salary or fees. Whistle-blowers who believe that they have been retaliated against may file a written complaint with the Director of Finance or Executive Director. Any complaint of retaliation will be promptly investigated and appropriate corrective measures taken if allegations of retaliation are substantiated. This protection from retaliation is not intended to prohibit supervisors from taking action, including disciplinary action, in the usual scope of their duties and based on valid performance-related factors. “Whistle-blowers must be cautious to avoid fabricated and malicious allegations (as described earlier in the definitions section of this policy). After an investigation, if it is determined that an employee made a baseless allegation, then disciplinary action may be taken against that employee.”

Page | 26

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

Bartering The Executive Director is empowered to make strategic bartering offers with both members and nonmembers. If the amount of the value being exchanged or bartered could exceed $10,000, it must be approved by the Executive Committee or Board of Directors. Annual SYTA Foundation Donation At the end of the fiscal year, if there is any surplus after allocations to the contingency fund and restricted funds are determined, 10% of the excess will be donated to SYF (10% of the net). Official Member Communications and Use of Name and Logo SYTA Spokespersons Unless specifically asked by the Board, the Executive Committee, the President or the Executive Director, no one is allowed to speak officially on behalf of the organization except the President and the Executive Director. Purchases and Contracts Unless specifically requested by the Executive Director, the Executive Committee or the Board, only staff may execute a purchase or enter into a contract on behalf of SYTA. Affinity Programs Any affinity program must be approved by the Board of Directors Brand Licensing The SYTA Board of Directors must approve all brand licensing agreements. Key considerations should include: • • •

project/publication name, look, and feel value to members licensing fees returned to SYTA

Brand Standards for SYTA Name and Logo Usage Members in good standing are allowed and encouraged to advertise their membership in SYTA within the guidelines set forth in the SYTA Brand Standards. The SYTA Brand Standards document will be reviewed annually and approved by the Board of Directors. Official Publication Guidelines Each issue/page/release of an official SYTA licensed publication should strive to provide fair and balanced exposure to the membership as a whole. When a SYTA member company is name in such a publication, all effort should be made to ensure that multiple member companies have reasonable opportunity for inclusion. Policy on the use or sale of SYTA Membership Data SYTA maintains records of members Names, Membership Class, Addresses, Institutional Affiliations, Telephone and FAX numbers and Email addresses for purposes related to membership and to publication in various SYTA directories.

Page | 27

SYTA Policy Manual Updated September 2017  

From time to time the SYTA Board my permit its Associate Members or other vendors to use Names and Mailing addresses only for the purpose of distributing advertising materials or other items that are judged to be of professional interest to a significant fraction of the members. Email addresses are never distributed for such purposes and SYTA’s membership data is never sold. In addition SYTA maintains records of general demographic information. These data are never available outside SYTA membership records, and are used only for statistical characterization of the membership. SYTA membership records may also contain a history of member’s participation in SYTA activities, including, but not limited to, date joined, attendance at meetings and service on committees. General Policy Statements Bartering Agreement Staff is empowered to offer and approve strategic bartering offers at a value up to $10,000 without board approval. Review of Major Contractors All ongoing, evergreen, or multi-year contracts are to be reviewed and approved by the Executive Committee no less than once every three years, or at the time of contract renewal (whichever is shorter). Strategic Objective states: We will maintain a process whereby the Association’s contracts are reviewed each year prior to October 31st to ensure the conditions of the active agreement are in alignment with current association objectives and financial abilities. Consumer Complaint Process Our association tries to foster communication between consumers and SYTA member companies and to encourage fair and honest dealings. When there is a complaint between a consumer and a member company, SYTA does not determine fault, advocate specific remedies or assess business practices. We cannot compel a member to resolve a complaint; however, we can request that a member respond to a complaint and then track unresolved complaints. Furthermore, if the complaint indicates a “material and serious” breach of membership requirements, SYTA can suspend/terminate the company’s membership. SYTA can also assist consumers when checking on a student travel provider by verifying the provider’s membership in SYTA. Membership status within our association may be checked on our web site at www.SYTA.org. Antitrust To minimize the possibility of antitrust problems at association gatherings, the following guidelines should be followed at all meetings of the Board of Directors and committees, as well as all associationsponsored conventions, trade shows, training seminars, conferences, and task force and working group sessions. DO NOT •

• •

discuss your prices or competitors’ prices with a competitor (except when buying from or selling to that competitor) or anything, which might affect process such as costs, discounts, terms of sale, or profit margins agree with competitors to uniform terms of sale, warranties or contract provisions agree with competitors to divide customers or territories Page | 28

STUDENT & YOUTH TRAVEL ASSOCIATION POLICIES  

• • • • • • • •

act jointly with one or more competitors to put another competitor at a disadvantage try to prevent your supplier from selling to your competitor discuss your future pricing, marketing, or policy plans with competitors discuss your customers with your competitors make statements about your future plans regarding pricing, expansion or other policies with competitive over tones do not participate in discussions where other members do propose or agree to any standardization, which will injure your competitor attend or stay at any informal meeting where there is no agenda, no minutes are taken, and no association staff member is present do anything before or after association meetings, or at social events, which would be improper at a formal association meeting

DO • • • •

alert association staff and legal counsel to anything improper send copies to an association staff member of any communications or documents sent, received, or developed by you when acting for the association alert every employee in your company who deals with the association to these guidelines be conservative. If you feel an activity might be improper, ask for guidance from association staff or legal counsel in advance

Page | 29

Parliamentary Procedure for Meetings Robert's Rules of Order is the standard for facilitating discussions and group decision-making. Copies of the rules are available at most bookstores. Although they may seem long and involved, having an agreedupon set of rules makes meetings run easier. Robert's Rules will help your group have better meetings, not make them more difficult. Your group is free to modify them or find another suitable process that encourages fairness and participation, unless your bylaws state otherwise. Here are the basic elements of Robert's Rules, used by most organizations: 1. Motion: To introduce a new piece of business or propose a decision or action, a motion must be made by a group member ("I move that......") A second motion must then also be made (raise your hand and say, "I second it.") After limited discussion the group then votes on the motion. A majority vote is required for the motion to pass (or quorum as specified in your bylaws.) 2. Postpone Indefinitely: This tactic is used to kill a motion. When passed, the motion cannot be reintroduced at that meeting. It may be brought up again at a later date. This is made as a motion ("I move to postpone indefinitely..."). A second is required. A majority vote is required to postpone the motion under consideration. 3. Amend: This is the process used to change a motion under consideration. Perhaps you like the idea proposed but not exactly as offered. Raise your hand and make the following motion: "I move to amend the motion on the floor." This also requires a second. After the motion to amend is seconded, a majority vote is needed to decide whether the amendment is accepted. Then a vote is taken on the amended motion. In some organizations, a "friendly amendment" is made. If the person who made the original motion agrees with the suggested changes, the amended motion may be voted on without a separate vote to approve the amendment. 4. Commit: This is used to place a motion in committee. It requires a second. A majority vote must rule to carry it. At the next meeting the committee is required to prepare a report on the motion committed. If an appropriate committee exists, the motion goes to that committee. If not, a new committee is established. 5. Question: To end a debate immediately, the question is called (say "I call the question") and needs a second. A vote is held immediately (no further discussion is allowed). A two-thirds vote is required for passage. If it is passed, the motion on the floor is voted on immediately. 6. Table: To table a discussion is to lay aside the business at hand in such a manner that it will be considered later in the meeting or at another time ("I make a motion to table this discussion until the next meeting. In the meantime, we will get more information so we can better discuss the issue.") A second is needed and a majority vote required to table the item being discussed. 7. Adjourn: A motion is made to end the meeting. A second motion is required. A majority vote is then required for the meeting to be adjourned (ended). Note: If more than one motion is proposed, the most recent takes precedence over the ones preceding it. For example if #6, a motion to table the discussion, is proposed, it must be voted on before #3, a motion to amend, can be decided. In a smaller meeting, like a committee or board meeting, often only four motions are used: • • • •

To introduce (motion.) To change a motion (amend.) To adopt (accept a report without discussion.) To adjourn (end the meeting.)

Remember, these processes are designed to ensure that everyone has a chance to participate and to share ideas in an orderly manner. Parliamentary procedure should not be used to prevent discussion of important issues. Board and committee chairpersons and other leaders may want to get some training in meeting facilitation and in using parliamentary procedure. Additional information on meeting processes, dealing with difficult people, and using Robert's Rules is available from district office staff and community resources such as the League of Women Voters, United Way and other technical assistance providers. Parliamentary Procedure at a Glance, by O. Garfield Jones, is an excellent and useful guide for neighborhood association chairs.

Tips in Parliamentary Procedure The following summary will help you determine when to use the actions described in Robert's Rules. • • • • • • • • • • • • • • • •

A main motion must be moved, seconded, and stated by the chair before it can be discussed. If you want to move, second, or speak to a motion, stand and address the chair. If you approve the motion as is, vote for it. If you disapprove the motion, vote against it. If you approve the idea of the motion but want to change it, amend it or submit a substitute for it. If you want advice or information to help you make your decision, move to refer the motion to an appropriate quorum or committee with instructions to report back. If you feel they can handle it better than the assembly, move to refer the motion to a quorum or committee with power to act. If you feel that there the pending question(s) should be delayed so more urgent business can be considered, move to lay the motion on the table. If you want time to think the motion over, move that consideration be deferred to a certain time. If you think that further discussion is unnecessary, move the previous question. If you think that the assembly should give further consideration to a motion referred to a quorum or committee, move the motion be recalled. If you think that the assembly should give further consideration to a matter already voted upon, move that it be reconsidered. If you do not agree with a decision rendered by the chair, appeal the decision to the assembly. If you think that a matter introduced is not germane to the matter at hand, a point of order may be raised. If you think that too much time is being consumed by speakers, you can move a time limit on such speeches. If a motion has several parts, and you wish to vote differently on these parts, move to divide the motion.

IN THE MEETING TO INTRODUCE A MOTION: Stand when no one else has the floor. Address the Chair by the proper title. Wait until the chair recognizes you. • • • •

Now that you have the floor and can proceed with your motion say "I move that...," state your motion clearly and sit down. Another member may second your motion. A second merely implies that the seconder agrees that the motion should come before the assembly and not that he/she is in favor of the motion. If there is no second, the Chair says, "The motion is not before you at this time." The motion is not lost, as there has been no vote taken. If there is a second, the Chair states the question by saying "It has been moved and seconded that ... (state the motion). . ., is there any discussion?"

DEBATE OR DISCUSSING THE MOTION: • • • • • • • • •

The member who made the motion is entitled to speak first. Every member has the right to speak in debate. The Chair should alternate between those "for" the motion and those "against" the motion. The discussion should be related to the pending motion. Avoid using a person's name in debate. All questions should be directed to the Chair. Unless there is a special rule providing otherwise, a member is limited to speak once to a motion. Asking a question or a brief suggestion is not counted in debate. A person may speak a second time in debate with the assembly's permission.

VOTING ON A MOTION: • • • • • •

Before a vote is taken, the Chair puts the question by saying "Those in favor of the motion that ... (repeat the motion)... say "Aye." Those opposed say "No." Wait, then say "The motion is carried," or "The motion is lost." Some motions require a 2/3 vote. A 2/3 vote is obtained by standing If a member is in doubt about the vote, he may call out "division." A division is a demand for a standing vote. A majority vote is more than half of the votes cast by persons legally entitled to vote. A 2/3 vote means at least 2/3 of the votes cast by persons legally entitled to vote. A tie vote is a lost vote, since it is not a majority.

Section 2 ‐ Strategic Plan & Special Projects                                        

 

SYTA Strategic Plan January 2016 - December 2020 (Revised June 2017)

SYTA is the non-profit, professional trade association that promotes student & youth travel and seeks to foster integrity and professionalism among student and youth travel service providers. SYTA is “The Voice of Student and Youth Travel.®” SYTA Vision Statement We give opportunities to students and youth so they can gain greater understanding of the world through the experiences of travel. Mission Statement SYTA is the premier association of businesses dedicated to providing life enhancing travel experiences to students and young people. We instill confidence in our travelers by establishing quality and safety standards for travel providers, and we empower our members through advocacy, education, training and networking opportunities. To provide value to our SYTA members by; 1. Promoting the development and growth of the student and youth travel market. 2. Expanding SYTA’s role as the “Voice of Student and Youth Travel” by keeping the industry, the press, consumers, and the general public informed on student travel related issues, information, and relevant data. 2. Supporting the efforts of members to strengthen themselves and their businesses for growth and unforeseen challenges. 3. Developing partnerships with education and travel organizations worldwide that share our common interests and goals. 4. Having a positive impact on the world around us. 5. Continuing to ensure the financial stability of association. SYTA’s Strategic Objectives 1. Organizational and business sustainability We will maintain a process whereby the Association’s contracts are reviewed each year prior to October 31st to ensure the conditions of the active agreement are in alignment with current association objectives and financial abilities.

1   

 

SYTA’s Strategic Objectives (continued) 2. Annually produce a conference that meets budget and attendees satisfaction goals The SYTA annual conference will continue to be recognized as the premiere “Student Travel” industry event. Conference attendance will be effectively managed to meet financial targets and create exclusivity for those that attend. Each conference will be delivered in such a way that members and attendees feel they are valued and appreciated. 3. The SYTA Youth Foundation Acknowledging the cultural and educational value of assisting students and youth to travel, as well as the public relations value inherent in the SYTA Youth Foundation (SYF), the SYTA Board of Directors reaffirms its commitment, support, and high-level oversight of the SYF as a primary, on-going and major strategic initiative. The board commits to fostering the growth of SYF and its Trustees by actively contributing toward the overall success of the foundation, its mission and purpose. a. The Board of Directors of SYTA will work with the SYF Trustees to align strategic initiatives, creating a cohesive direction and plan for the mutual benefit of both organizations. b. The SYTA Board of Directors will invite the Chair and one other member of SYF Board of Trustees to serve as ex officio members on the SYTA Board of Directors. c. To assure that the assets of the foundation are directed primarily to support SYF programs and to make certain the ratio of administrative costs vs. revenues maintains appropriate 501c3 standards, SYTA will continue to provide management and financial services to the foundation at below market costs. d. The Board of Directors shall make an annual contribution to the foundation equaling not less than 10% of audited net profits from the association’s annual financial results. e. The Board of Directors will work to assure that SYF and its related activities are incorporated into an overall internal and external communications plan for the benefit of both organization and members.

2   

 

SYTA’s Strategic Objectives (continued) 4. Strategic communications plan In order to maintain and promote SYTA as the voice of student travel, we must maintain a formal strategic communication plan. The plan must address internal and external communications and capitalize on timely and appropriate announcements and press releases. For internal customers, we must deliver timely and relevant information professionally. When fully implemented, our Communication Plan will create greater awareness of the association, our goals, our achievements, and our support to grow the student/youth travel market, which will drive higher demand for membership in SYTA based on our successes. An internal and external communications plan will be developed and reviewed annually. 5. Membership retention and recruitment Membership in SYTA is essential for all qualified Tour Operators engaged in student and youth travel. For our associate members, we will strive to assemble the most qualified active members to ensure continued new business opportunities. We will grow wisely and never grow just to grow the membership. Our commitment is to; a. Develop and implement a membership recruitment and retention strategy for both Active and Associate members b. Continue to obtain a 3% growth in qualified active members c. Maintain 85% retention rate of active members and evaluate the ratio of active and associate members annually 6. Optimize SYTA’s data to deliver value to members One of the greatest values of membership in SYTA is the ability to access other members and their organizations. It is imperative that we have reliable systems in place that connects members to members and potential customers to member with ease. 7. Update and promote the SYTA Accreditation Program The founding members of SYTA established the association to foster greater integrity and professionalism in a slice of the tourism industry focused solely on student and youth travelers.

3   

 

We shall continue to evaluate the high membership standards while continuing to offer methods for members to achieve greater business success. 8. Drive leading-edge research on Student Traveler trends and habits One of the greatest membership value adds that SYTA can produce is the exclusive release to its members of industry leading research designed to help all members better understand their business and clients. SYTA will complete at least two student and youth travel information surveys with the results due out in 2015 and 2016. These studies will validate the economic and geographical impact of student & youth travelers. As the lead sponsor for this research, SYTA will make partial sponsorship opportunities available to internal and external partners while maintaining control of the delivery and disbursement of such critical data. 9. Be on the lookout for strategic opportunities The Board of Directors will remain vigilant in their recognition of strategic initiatives that will further the vision and mission of the association. 10. Crisis, Safety and Terrorism Preparedness Evolving world circumstances, heightened media attention and the resulting public awareness are changing expectations of what it means to be prepared for crisis situations. It is imperative that SYTA encourage, educate and build a culture of crisis, safety and terrorism preparedness among SYTA membership. To lead the industry and serve as the “voice of student and youth travel” SYTA will be on the forefront of member education, advocacy and resource support. a. Develop effective practices in crisis, safety and terrorism preparedness b. Provide education to inform and prepare members and encourage a culture of preparedness among member companies c. Serve as a voice for student and youth travel on crisis, safety and terrorism

11. SYTA Advocacy Framework SYTA will strive to identify the critical advocacy needs and develop a framework to guide SYTA advocacy for student and youth travel. a. Identification of critical issues and opportunities b. Financial model to support advocacy

4   

 

c. Key actions, partnerships and opportunities to develop awareness and a culture to advance advocacy among membership 12. Technology Increasing pace of technology advances make it difficult for SYTA tour operator members to be apprised of the technologies available and the potential value to their companies. SYTA will strive to develop general resources and opportunities to support member awareness and utilization of technology to advance their business. a. Identification of critical issues and opportunities b. Key actions, partnerships and opportunities to develop awareness of technology resources among membership

5   

 

  SYTA SAFETY POLICY AND ACTION PLAN*  Draft as of July2017    Board to review, make recommendations and approve   OBJECTIVES  To create a culture of safety planning and readiness among the SYTA members   To establish minimum standards of safety preparedness and protocols for SYTA members  To be the definitive resource for crisis and safety preparedness information for members   To establish a sense of safety and confidence among our travelers and their guardians  SYTA POSITION  SYTA creates a culture of safety planning and crisis readiness by establishing safety standards, providing  planning resources, training and education for its members. Travelers with SYTA members can feel  confident that their trips are insured, their travel providers are professional, financially stable, and  knowledgeable of effective practices in safety and risk management  STRATEGIES  Create and implement a crisis and safety preparedness plan for SYTA   Educate SYTA members about effective practices in crisis and safety planning  Develop Safety Preparedness and Crisis Management courses within CSTP and Accreditation Programs  Establish minimum safety planning and crisis readiness guidelines for Active members  TACTICS  Establish a safety and crisis planning track at SYTA Summit   Deliver quarterly safety and crisis planning webinars  Sponsor a SYTA Security Summit to bring best practices and speakers to the SYTA membership   Provide crisis planning templates and tools to members   Consistently communicate SYTA’s crisis and safety planning measures to members, travel planners,  teachers and customers  Resource Impact and Cost  Staff Resources  Consultants ‐ $5000  1   

 

Resources ‐ $5000  Summit ‐ $10,000    *Strategic Goal: Crisis, Safety and Terrorism Preparedness   

Evolving world circumstances, heightened media attention and the resulting public awareness are  changing expectations of what it means to be prepared for crisis situations.  It is imperative that SYTA  encourage, educate and build a culture of crisis, safety and terrorism preparedness among SYTA  membership.     To lead the industry and serve as the “voice of student and youth travel” SYTA will be on the forefront of  member education, advocacy and resource support.    a. Develop effective practices in crisis, safety and terrorism preparedness  b. Provide education to inform and prepare members and encourage a culture of   preparedness among  member companies  c. Serve as a voice for student and youth travel on crisis, safety and terrorism 

                     

2   

 

 

Advocacy: National and Global  As of June 2017  Strategic Objective: SYTA Advocacy Framework  SYTA will strive to identify the critical advocacy needs and develop a framework to guide SYTA  advocacy for student and youth travel.  a) Identification of critical issues and opportunities  b) Financial model to support advocacy  c) Key actions, partnerships and opportunities to develop awareness and a culture to  advance advocacy among membership  Administration Policies: Travel Ban  Objectives  To voice the student travel industry concerns and explore potential action in response to the U.S. travel  ban   To continue to establish our position as the Voice of Student Travel   To advocate on behalf of our members and customers for minimum restrictions on travel 

Our Position  SYTA believes that all students and youth should have the opportunity to experience the world through  travel, and therefore any hindrance to that opportunity is a concern for our members.   As the Voice of Student Travel, SYTA is gathering information to measure the actual and potential  impact of the travel ban, so that we can educate our legislators, members and customers about the  issues resulting from the ban.   We want to reassure all travel planners and travelers that SYTA is committed to a culture of safety with  thorough planning, excellent itinerary implementation and the highest quality standards so that every  child who travels the world can do so with confidence. 

Strategies  Proactively communicate the SYTA position to:    Membership    Educators and School Administrators   Travel Industry, U.S. and International     Conduct a survey of our membership to determine:    How many have been affected by the ban  3   

  Indication of revenue actually and potentially lost   Potential number of students affected by the ban    Work with international SYTA members, government officials and school boards to share information  and explore actions to reduce the adverse effects of the travel ban    

Educate members, local and national legislators, and the education and travel industries about the  potential impact of the travel ban; provide members with the information needed to facilitate travel in  light of the ban regulations  Partner with other travel industry associations to communicate the overall impact of the travel ban on  the industry to the government   Create communications plan for the association and its members to express its position to customers 

Tactics   Convene a meeting immediately following the Travel Ban decision (May 8) with SYTA Leadership,  Canadian SYTA members and Canadian school board representation to explore issues and potential  solutions   Possibly duplicate the meeting with Mexican and other international constituencies if needed  Publish the SYTA position and distribute it from the SYTA Board President to target audiences   Provide a vehicle for feedback   Feature the letter from the SYTA President, including the position statement on:    

SYTA Website   Facebook   SYTA Newsletter  

Prepare to issue a press release (once the decision is made on the travel ban) to industry media and  selected consumer outlets announcing SYTA position and actions  Create an Op Ed article articulating our action and position for industry trades and possibly for consumer  media and other appropriate vehicles 

Target Audiences      

SYTA Members   Teachers, parents   Government officials  School boards, administrators   

Resource Impact and Cost   Staff Hours – Executive Director and Communications   4   

Communications Consultant: $10,000   40 Staff Hours 

                                                5   

 

  Advocacy: State, Local and Regional  As of June 2017    Strategic Objective: SYTA Advocacy Framework 

 

SYTA will strive to identify the critical advocacy needs and develop a framework to guide SYTA  advocacy for student and youth travel.  a) 

Identification of critical issues and opportunities 

b) 

Financial model to support advocacy 

c)   

Key actions, partnerships and opportunities to develop awareness and a culture to  advance advocacy among membership 

Policy and Action Plan   Approved at April 2017 Board Meeting    Objectives   Assert SYTA Leadership in states and regions on student travel issues that impact SYTA members  Keep SYTA members informed on issues and actions taken in states or regions that affect their business  Monitor and evaluate state and regional activities that may affect the growth of student travel  regulation and competition among tour operators 

Position  SYTA, the premier association of businesses dedicated to providing life enhancing travel experiences to  students and young people, endorses all local, national and international efforts to improve the quality  of student travel. At the state level, we encourage any measures that support healthy competition  among ALL qualified student tour operators, particularly members of SYTA. SYTA is committed to  providing the highest quality standards and creating a culture of safety among its members for the  benefit of its travelers. 

Strategies  Serve as the Voice of Student Travel on issues of concern by speaking out in local media  Develop a position on the actions of state and local organizations and associations   Monitor and communicate activities of state, regional and local associations that impact SYTA members  Assert SYTA leadership by building relationships with local legislators, industry partners and members as  well as local media   6   

  Educate state legislators and other tour operators about the advantages of SYTA and its mission 

Tactics   Publish our position about state and local initiatives to SYTA members via all established  communications channels  Develop way for members to share state and local issues with SYTA leadership  Develop feedback mechanism to gauge member support for key issues  Convene a conference call of affected SYTA members to discuss the issue and get information,  consensus 

Florida  Create small advocacy group to discuss and implement strategies and tactics  Identify local members willing to advocate in Tallahassee  Work to re‐establish discussions with FASET, possibly working with SYTA members who are also FASET  members, to fully understand the future goals of the organization   Create a “one‐pager” guide to working with new Florida regulations and distribute to members –  distributed through E SYTA News  Convene a conference call of affected SYTA members to discuss the issue and get information,  consensus  Meet with the Florida Department of Agriculture to introduce SYTA and articulate its mission and  activities   Meet with Tallahassee and Florida media to educate them on a more global scale about student travel  issues 

California  Work with other California travel organizations to address issues and regulations impacting travel across  the state.    Renew membership in CCTO and continue to serve on the Board to address key issues:   Seller of Travel Law   Licensing and Regulation of Guides   Allocation of school funds for travel   Regulations on pupil fees    Build relationship with California School Board Association to address state wide policies  Educate members on Seller of Travel through webinars 

7   

Create small advocacy group to discuss and implement strategies and tactics 

 

Resource Impact and Costs  Staff Resources – primarily Executive Director’s time  Member Resources – Members monitoring activities of local association and Department of Agriculture  Florida – minimum of $5000 to identify lobbying firm to monitor legislation and activities of other local  organization  California ‐ $5000 annual membership to CCTO    

               

8   

Section 3 ‐ Board Member Documents                                       

    

 

2017 ‐ 2018   Student & Youth Travel Association   Board of Directors Roster  Last updated 9.25.2017    Marc Reiter, President  Unique Travel & Tours Inc.  PO Box 516  Hooks, TX, 75561  p. (903) 280‐7161  c. (903) 277‐4480  [email protected]  End Term:  8/31/19 

  Kara Mihalevich, Secretary  Adventure Student Travel  18221 Salem Trail  Kirksville, MO 63501  p. (877) 397‐5700 x225  c. (660) 341‐5184  [email protected]  Term Ends:  8/31/19 

 

 

Justin Shuler, Vice President  Group Travel Network  7485 Conroy Windermere Rd., Suite D  Winter Garden, FL 32835  p. (407) 347‐5921  c. (407) 461‐4456  [email protected]  Term Ends:  8/31/20 

Laura Kreutzer, Senior Associate  Cedar Fair Entertainment Company  8701 Rd Oak Blvd., Suite 550  Charlotte, NC  28217  p. (704) 414‐4703  c. (419) 202‐5482   [email protected]  Term Ends: 8/31/18 

 

 

Michael Grueninger, Past President  Grueninger Music Tours  9011 North Meridian St., Suite 100  Indianapolis, IN 46290  p. (317) 218‐0810  c. (317) 710‐5445  [email protected]  Term Ends:  8/31/18 

Mike Clark  ECE Travel Ltd.  Royal Parade Mews  Chislehurst Kent, BR7 6TN  United Kingdom  p. +442082958620  c. 011447774623188  [email protected]  Term Ends: 8/31/18 

 

Donna Adam, Treasurer   Educational Tours, Inc.  PO Box 257  Holt, MI 48842  p. (517) 699‐6900 x 508  c. (517) 881‐6316  donna@tours‐eti.com  Term Ends:  8/31/18         

 

Beverly Coscia  Peak Performance   1720 Kendarbren Drive, Suite 722  Jamison, PA 18929  p. (215) 598‐8690|  c. (267) 346‐8096  [email protected]  Term Ends:  8/31/20       

  Kendra Dolton  Group Sales Box Office at  Broadway.com  729 7th Avenue, 7th Floor  New York, NY 10019  p. (212) 307‐2171  c. (917) 860‐2073  [email protected]  Term Ends:  8/31/19   

Kevin Herlihy, Member at‐large  Travel Insured International Inc.  52‐S Oakland Ave.  East Hartford, CT  06128  p. (860) 256‐0514  c. (860) 250‐2139   [email protected]  Term Ends:  8/31/18   

Jon Locke  Director's Choice Tour and Travel  10701 Upland Ave  Lubbock, TX 79424  p. (806) 687‐0862  c. (806) 438‐3151  [email protected]  Term Ends:  8/31/19   

Steve Maehl  Global Travel Alliance Inc.  13796 Bridgewater Crossings Blvd  #1120  Windermere, FL 34786  p. (407) 816‐8784   c. (406) 690‐8363  [email protected]  Term Ends:  8/31/20   

   

    

 

2017 ‐ 2018   Student & Youth Travel Association   Board of Directors Roster  Last updated 9.25.2017    Wendy Snelson    Disney Youth Group Programs   PO Box 10111  Lake Buena Vista, FL 32830  p. (407) 566‐6522  c. (407) 590‐8903  [email protected]  Term Ends:  8/31/20     Student & Youth Travel Association  8400 Westpark Drive, 2nd Floor  McLean, VA 22102‐5116  Phone: (703) 610‐1263      Fax: (703) 610‐0270      [email protected]    Executive Director  Carylann Assante, CAE  703‐245‐8089  [email protected]    Associate Director  Emily Milligan  703‐610‐1266  [email protected]    Senior Manager, Member Relations  Lisa Berretta  703‐610‐9034  [email protected]    Manager, Operations & Projects  Becky Armely  703‐610‐9028  [email protected]     

                    Membership and Association  Coordinator  Hazel Mejia  703‐610‐0241  [email protected]    Association and Foundation  Coordinator  Hannah Degn  703‐610‐0250  [email protected]    Meetings Manager  Amy Motyka, CMP  703‐610‐0269  [email protected]                         

                    Group Head of Association Practice   Interel+AMG  Bob Lewis   C.: +44 772 535 0660 [email protected]    Vice President of Client Service and  Best Practice  Interel+AMG   Maria Bianchi  C. 301‐758‐2927  mbianchi@amg‐inc.com     

Appendix F

SYTA BOARD OF DIRECTORS Disclosure Statement Approved: February 22, 2005

Advance Disclosure Requirement and Reporting Procedure Each SYTA director will disclose each issue, subject, person or entity in which s/he has a financial or other interest where there is the potential that the SYTA Board of Directors may make decisions that affect that issue, subject, person or entity. To ensure accurate, up to date information, each SYTA director will review his or her disclosure statement during on-site meetings and update as necessary. Each director will describe clearly his or her interest in each such issue, subject, person or entity on this form supplied by, and returned to, SYTA’s Executive Director. The information on this form will be reviewed by SYTA’s President and Executive Director, and shared with SYTA’s Board of Directors if relevant to the discussion at hand. Financial Disclosure(s) Please indicate any relevant financial interests below, including source of income, amount and impact. ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ Non-financial Disclosure(s) Specify any relevant interests of a non-financial nature here. ___________________________________________________________________________________________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ _______

I have nothing to disclose.

Signature

________________________________

Print name

________________________________

Date

________________

Date

________________

Date

________________

Reviewed & updated (Please initial any changes.) Signature

________________________________

Reviewed and updated (Please initial any changes.) Signature

________________________________

SYTA Board Disclosure Statement

Page 1 of 2

Appendix F

CONFLICT OF INTEREST POLICIES Excerpted from an article published May 2003 in the American Society of Association Executives’ Association Management magazine, written by Jerald A. Jacobs, partner at the law firm of Shaw Pittman, Washington, D.C., and general counsel to ASAE.

Volunteer leaders of nonprofit organizations are often not as aware as they might be that their voluntary roles come with certain legal obligations. They are required to be loyal - that is, to act in the best interests of the organization - to avoid disclosing confidential information, and to avoid conflicts of interest. The organization, its constituents, and its governing board have a right to expect a decision-making process that is independent, objective, and unbiased. Those participating in the decision-making process must give the organization fair warning - and possibly take corrective action - if they have interests that conflict or compete with those of the organization. It is the governing board of the nonprofit organization, not the volunteer making a disclosure of the other interest that has the exclusive authority and responsibility to decide an appropriate reaction to the disclosure. This may be: 

Disclosure. The disclosure regarding a volunteer’s other interest is worthy of the board’s attention; but the disclosure itself, and the board’s awareness of the disclosure, is considered sufficient to correct for any bias that it might entail. In short, the board would likely decide that although the volunteer clearly has some other interest, the board will simply take the information into account as the volunteer participates in decision-making.



Recusal. The other interest that has been disclosed affects an important policy or program for the nonprofit organization. To assure the organization and its constituency that board decision-making is without bias, it is best for the volunteer to recuse him/herself when the board takes reports, debates, or makes decisions, regarding that policy or program. In short, the volunteer would be asked to sit out of any work of the board in the area where he or she has other interests.



Resignation. The other interest relates to a continuing, pervasive, and important board function, one that cannot easily be isolated on an agenda so as to permit recusal. In this case, the volunteer might be asked to resign his/her position, since this is the only way to ensure that the other interest does not intrude upon and skew board decision-making. While this is an extreme and rare result of a volunteer’s disclosure, it is sometimes the best and only fair alternative.

SYTA Board Disclosure Statement

Page 2 of 2

SYTA Board of Directors, Staff & Committee Roles  The Board  The Board governs.  They ensure that the association serves the needs of its members, by establishing direction  and policies for programs, products and services.  They focus on longer term, strategic issues.  ‐Review and modify the mission statement  ‐Identify current and potential industry issues  ‐Identify what and how the association should deal with current and potential industry issues  ‐Set goals and directions with input from staff and committees (i.e. review and modify the strategic plan)  ‐Establish annual budget and provide financial oversight  ‐Challenge staff and committees to meet goals  ‐Monitor, measure and evaluate progress towards goals    President  The President shall, subject to the control of the Board of Directors, generally suggest, direct, and control the  business and the officers of the Association.  The President shall preside at all meetings of the members and at all  meetings of the Board of Directors.  The President shall appoint and be an ex‐officio member of all committees.     SYTA Team  The SYTA Team implements.  They keep the association moving ahead in the direction set by the board and  according to the policies established by the Board, by implementing procedures that deliver the programs,  products, and services to the members.  They focus on shorter term, operational issues.  Staff creates and  implements action plans under the direction of the Executive Director (CEO) to meet established association goals   ‐Provide input and advice to the Board on strategic goals  ‐Create action plans  ‐Implement action plans  ‐Facilitate committee and Board process  ‐Prepare and present status reports    Executive Director  The Executive Director leads.  He/she is the chief executive officer of the association.  He/she reports to the board  of directors through the chief elected officer of the Board.  He/she is responsible for implementing the policies and  programs of the association.  He/she is also responsible for the operations of the association, which includes  providing direction and management of the staff.  He/she is responsible to provide regular status reports and  facilitates the actions of the President, the Executive Committee and the Board.  The Executive Director is an ex‐ officio member of all committees.   

1

  Advisory Committees  They advise and assist the Board of Directors.  Advisory committees provide input to the Board and staff.  It also  serves a volunteer core to achieve certain objectives.   ‐Provide input on goals and yearly objectives  ‐Provide volunteer input to staff on how to achieve goals and objectives  ‐Serve as a volunteer core to meet established objectives  ‐Monitor progress towards assigned goals  ‐Make budget requests    Committee Chair  This person, along with the assigned SYTA Team liaison, leads the committee to achieve their objectives.  The chair  helps to ensure that the committee keeps a long‐term perspective. He/she chairs all committee meetings and acts  as an advisor to staff on areas related to the committee.    Board Liaison to Committees  This is a Board member appointed by the President to facilitate communications between the Board and the  committee.  He/she communicates decisions made by the Board and the overall direction established by the board  to the committee and presents recommendations from the committee back to the Board.  To get an action item on  the Board agenda the Board liaison sends a request to the President (with a copy to the Executive Director) seven  days prior to the Board meeting.    Staff Coordinator for a specific committee  This staff position is responsible under the direction of the Executive Director to create and implement an action  plan to accomplish goals for a specific area of work assigned by the Executive Director.  They gather input from the  committee and facilitate its operation. The Staff coordinator takes and distributes minutes on a timely basis and  creates and maintains monthly status reports.  The staff coordinator works through the Executive Director for  action items they identify that may need to be discussed by the Board.         Notes:  1. In order to successfully meet objectives staff and committees have to work synergistically.  If staff and  committee activities begin to diverge the Executive Director and the President are to be informed and they  will work to bring the efforts back in line with one another.    2. In order to be successful all association activities need to be implemented in a coordinated way.  Several  processes are used to facilitate communications between the Board, committees and within staff.  ‐Committee minutes are to be typed up by staff and distributed to the committee and to the Board on a  timely basis.   ‐Staff coordinators will get together on a regular basis with the Executive Director to share activities that  may affect one another.  ‐Committee chairs will get together to share activities that may affect one another.     3.   In order to be successful, the Board, the staff and the committees maintain their focus on the needs of the  industry and the needs of the association’s members. 

2

SYTA and SYTA Youth Foundation 2017-2018 Committee Guidelines

The Role and Purpose of Committees Committees serve to extend the work of the board. Committees are extensions of the board and always responsible to the full board. Committees have no power or authority beyond what is granted to them by the full board. Committees are expected to fulfill their written charges. Standing committees’ charges are included in the bylaws. Special committee charges must be given in writing by the board or president/chairman which appoints them. In addition, all committees are subject to and must comply with: (1) the law, (2) the organizations corporate charter, (3) bylaws, board policies, the budget, and the specified parliamentary authority, usually Robert’s Rules, in that order. If conflict exists between one or more of these documents, the higher authority prevails. Advisory committees function first and often exclusively as fact-finding and research bodies for the board of directors. They are expected, to remain within their charge and to detect and study issues for making recommendations to the board of directors as to what, when and at what costs the association should act or react to their findings. Following board consideration and action on committee recommendations, committees are may be empowered to implement board action. With the exception of standing committees like nominating committees and accreditation and certification committees, committees are seldom empowered to proceed directly to act on behalf of an organization without specific board approval. The reason being that while committees may and should be made up of the organization’s most authoritative and interested people in the area focused on by the committee, only the board has the perspective and authority to weigh the merits, priorities and costs/risks of the committees proposals against those of all other committees, issues, and recommendations. The SYTA Board of Directors, as provided in Article VII of the Bylaws, creates committees that serve “at the Board’s pleasure”. Committees are designated as “Committees of the Board” which consist of Board members only and “Advisory Committees” which may have non-Director members. Committees serve for one calendar year from the annual conference to the next annual conference. SYF committees are approved annually by the SYTA Board of Directors. Board of Trustees submits a recommended list of chairs, vice chairs, committee members and committees to the SYTA Board of Directors for approval on an annual basis. By resolution of the Board the current standing committees/taskforces/boards are as follows: SYTA Committees: Committees of the Board  Executive Committee*  Finance  Joint Nominating  Joint Audit Advisory Committees  Annual Conference  Canadian  International  Past Presidents Council*  Membership Development  Safety  Summit

1

SYTA Youth Foundation Committees: Committees of the Board  Executive Committee*  Finance  Joint Nominating  Joint Audit Advisory Committees  Brand Marketing  Programming  Fundraising/Stewardship  Running for Youth  Events  Auction  Annual Golf Classic  Past Chairman’s Council*

Task Forces Task Forces may be appointed by the SYTA President and the SYTA Youth Foundation to meet the current needs of the association and/or foundation. Task forces serve for a specific period of time based on completion of goals and objectives. *Membership on these committees established by policy Committee Member Appointments SYTA Committees (excluding taskforces) are created and disbanded by a vote of the SYTA Board of Directors. The incoming SYTA President appoints all committee chairs and committee members at a regularly scheduled SYTA Board meeting. The incoming President assigns a “Board Liaison”, who is a Board member, to each committee. SYTA Committee members must be individuals from approved SYTA member companies unless SYTA Board appoints individuals with specific industry knowledge to the committee or task force. Individuals from approved member companies are encouraged to volunteer for committee participation. Anyone that would like to volunteer himself or herself or someone else is asked to contact the incoming SYTA President or the Executive Director to volunteer for a committee. SYTA Youth Foundation Committees (excluding taskforces) are created and disbanded by a vote of the SYTA Board of Directors. The incoming SYF Chair recommends all committee chairs and committee members to the SYTA Board of Directors for approval on an annual basis. Anyone that would like to volunteer himself or herself or someone else is asked to contact the incoming Foundation Chair or the Executive Director to volunteer for a committee. Committee Member Appointment and Terms SYTA and SYTA Youth Foundation Committee members serve two year appointments in accordance with the fiscal year of the association and foundation and are eligible to reapply at the end of their term for another two year term with a maximum of four consecutive years on the same committee.

2

SYTA and SYTA Youth Foundation Committee Chairs (who are not Board members) serve a one year term and may reapply for another one year term with a maximum of two consecutive years as committee chair of the same committee. SYTA and SYTA Youth Foundation Committees may or may not have an official Vice Chair. Vice Chairs follow the same approval process and terms as committee chairs. It is recommended that committee chairs appoint a secretary to take minutes/notes for the committee. The Vice Chair may serve in this capacity. The President and the Executive Director are ex-official members of all SYTA committees. The Chair and Vice chair are ex-officio members of all SYTA Youth Foundation Committees. The SYTA President and Vice President serve as ex-officio members of the Board of Trustees. The Chair and Vice Chair serve as ex-officio members of the SYTA Board of Directors. Committee Eligibility Appointees may serve on a SYTA committee as long as they continue to work for a SYTA member company. If a committee member no longer works for a SYTA member company (the company he/she works for is no longer a SYTA member or he/she changes jobs to a non-SYTA member company), the committee member must resign his/her committee membership. By Board policy committee members are given a 60-day grace period when employment is terminated at a SYTA member company. SYTA Youth Foundation Committee members may be individuals from member companies or outside the membership. Board of Trustee leadership positions including Chair, Vice-Chair, Treasurer and Secretary must be from SYTA member companies in good standing. Committee appointments are made to individuals (ie. if an individual resigns, the SYTA President is the only person that can appoint someone to replace the individual that resigned). Upon committee member resignation, another individual from the same SYTA member company is not automatically appointed in his/her place. Annual Call for Volunteers SYTA will do an annual Call for Volunteers on behalf of SYTA and the SYTA Youth Foundation to inform the membership of all volunteer opportunities. Although it is an annual call for volunteers, members may request to serve as a volunteer at any time. Committee Meetings Committee meetings occur at regularly scheduled times in order to promote good participation. Committees have formal meetings on a quarterly basis, but may be held more often based on their program of work. Normally, committee meetings are scheduled to be one hour in length. Committee chairs work in partnership with board and staff to facilitate committee meetings, agendas, minutes and activities. Convening of meetings is facilitated through the committee chair or committee volunteer, and meetings are conducted through conference telephone calls paid for by the SYTA Management team. Agendas and minutes are created by the committee chair in coordination with staff liaison and minutes or committee notes are sent to committee members. Reminder notices of the meeting along with the meeting agenda is emailed at least two days ahead of the meeting. Committees work through Basecamp, an online platform which facilitates committee participation, notices, agendas and minutes for easy distribution and historical record keeping. 3

Conference Calls Formal teleconference meetings facilitated by the SYTA Management Team are set up using a teleconference service. The phone number and pass code may vary from call to call. Please try to follow the following teleconference etiquette:  Whenever possible try to be available for the entire meeting.  Identify yourself whenever you enter or leave the conference call.  When you speak, identify yourself.  Please drop off the call if your phone (especially cell phones) are creating sound problems for the others on the call.  No speakerphones.  If you need to break away from the conference call, hang up and call back rather than put the group on hold. This saves conference charges and can sometimes affect sound quality for the remaining participants.  If your phone has the capability “mute” your phone when you are not speaking, this improves sound quality for everyone else. Committee Minutes The committee chair or committee volunteer may prepare draft minutes or committee notes in coordination with staff liaisons, which is reviewed and approved by the committee chair. The minutes or notes are then distributed to all committee members through basecamp. Role of Committee Members            

Come to the meeting prepared; having read the previous minutes, looked over the agenda and prepared notes of points you want to make or questions you would like to ask. Be on time and available for the entire meeting. Be prepared to speak out. There are only a limited number of participants that come together for only a few times through the year- be prepared to speak up, you represent the entire organization. Be prepared to listen and be open to other points of view. Devote your full attention to the meeting. Other people’s time is as important as yours is. Participants owe it to other committee members to pay attention. With teleconference meetings it is especially important to try to avoid interrupting others. Be respectful and courteous to others at all times especially when there may be a difference of opinions. Many committees resolve issues by consensus, but to move an issue along, it is often appropriate to make a motion, that when seconded, would be voted on. All recommendations that are to be presented to the Board for consideration should be formally adopted by the committee with a motion, second and a vote. Whether an action item is agreed to by consensus or by formal vote the official position or action item needs to be clearly stated so that all members know what is being agreed to. The chair or the facilitator (staff or other appointed member) normally restates the position/action item/motion but it is appropriate for anyone to do so, especially if participants are not sure the final consensus position or how the motion is worded. Only the Board of Directors and the Executive Committee operating on behalf of the Board may make a policy decision for the Association. Advisory Committees make recommendations to the Board for Board actions.

4

Committee Goals, Objectives and Action Items Committee goals, objectives and actions must be in alignment with and fulfill the strategic plans and objectives of the association and foundation. Committee chairs and board liaisons are expected to review goals and objectives with their committee and develop action plans that may continue current activities or facilitate new plans. New programs, objectives, and goals must be submitted in writing to respective boards for approval. Proposals must include any allocation of staff, financial, and communication resources with specific outcomes and measurements for success. The Boards reserve the right to approve or suggest recommendations to committee proposals. Committee Reports Committee chair or committee volunteer prepares a quarterly report on the committee’s activities for the board liaison to present at the next board meeting. Committees are also expected to present an annual report to the Board summarizing the committee’s annual activities and recommendations for the coming year. The annual report is due prior to the fall face-to-face meeting.

5

SYTA and SYTA Youth Foundation   2017‐2018 Volunteer Committees    (As of September 24, 2017 – ONGOING)    SYTA and SYF Committees are chaired by appointed volunteers.  Vice Chairs and committee members are two  year positions that provide an opportunity for volunteers to learn about SYTA and SYF while gaining volunteer  leadership experience.        Annual Conference Committee   The Annual Conference Committee provides advice and guidance to staff related to producing a successful and  productive experience for members, sponsors and other stakeholders.  Committee is divided into seven sub  committees: Hospitality & Volunteer (hospitality, registration and SYTA Central), Education, New Attendees,  Tour Operator Panels, SYF Golf Classic, SYF Auction & Other Events Showcase and International Pavilion.  Committee roster includes a minimum of (3) actives, (3) associates, Chair, Vice Chair, Subcommittee chairs and  BOD Liaison.    Chair: Greg Dotson, Merlin Entertainments  Vice Chair:  Terry Twitchell, WorldStrides  Board Liaison:    Staff Liaison: Emily Milligan, Associate Director, SYTA and SYTA Youth Foundation, Lisa Berretta, Senior  Manager, Member Relations, Becky Armely, Operations and Special Projects Manager  Members: Tami Rogers, LouAnna Henton, Steve Maehl    Annual Conference Subcommittees:    Hospitality and Volunteer  Work with SYTA staff to identify and develop tasks and key areas where SYTA Annual Conference  attendees can volunteer onsite. Execute and facilitate the volunteer webinars as we approach  conference. Serve in various roles onsite at the Annual Conference. Committee members will have  opportunity to choose the areas they would like to serve.  Co‐Chairs – Melissa Ardales, Group Travel Network; Lisa Scalzo, Go Student Tours  Board Liaison:   Staff Liaison: Lisa Berretta, Senior Manager, Member Relations  Members:     Education Committee  Select and provide feedback on SYTA Annual Conference Education sessions; identify, recommend, and  work with speakers on session topics. Committee will also select webinar topics and speakers in  accordance with SYTA strategic objectives.  Webinars will be presented throughout the year.  Chair: Tami Rogers, Bob Rogers Travel  Vice Chair or Co‐Chair:   Board Liaison:   1

Staff Liaison: Lisa Berretta, Senior Manager, Member Relations  Members: Kurt Hargleroad, Milita Hoffman, Barb McCormack, Bryan Stevenson    New Attendee Subcommittee  Welcomes first time attendees to the SYTA Annual Conference and presents the New Attendee  webinars.  The Committee will also be responsible for engaging new attendees’ onsite and developing  and executing the Ice Breaker.  Chair:     LouAnna Henton, Nashville CVC  Vice Chair:   Board Liaison:   Staff Liaison:  Lisa Berretta, Senior Manager, Member Relations      Hannah Degn, Membership and Association Coordinator   Members:   

 

Tour Operator Panels Subcommittee – Board discussion to make inactive in 2018 but have committee  redesign for 2019  Identify, recruit and train tour operators for panels for associate members.  Develop questions for the  sessions and moderate the panels.  Chair:  Vice Chair:  Board Liaison:  Staff Liaison: Lisa Berretta  Members:     Showcase and International Pavilion Subcommittee – Board to review value of subcommittee?  Chair:   Kelly Dean   Vice Chair: n/a  Board Liasion: n/a  Members:     SYF Golf Classic Subcommittee  Chair:   Beverly Coscia and Karen Pitcherello  Vice Chair: n/a   Board Liaison: n/a  Members:    SYF Events and Auction Subcommittee  Chairs:  Benjamin Maddy and Reagan Stulbaum  Vice Chairs: n/a  Board Liaison: n/a  Staff Liaison:   Emily Milligan and MMG Staff  Members: 

  Canadian Advisory Committee – to be combined with International or Safety – Board Discussion  Advises SYTA on issues, concerns and activities that impact Canadian members. CAC specifically makes  recommendations and takes action on growing and retaining Canadian membership and annual conference  2

participation. CAC analyzes key issues regarding border crossings and increasing student and youth tourism  between US and Canada. Board liaison is generally active member who sends business to Canada or Canadian  member. Committee roster includes minimum of (3) actives, (3) associates, Chair, Vice Chair, and BOD Liaison.    Chair:     Kelly Dean, Ottawa Tourism  Vice Chair:   Board Liaison:   Staff Liaison:   Lisa Berretta, Senior Manager, Member Relations   Members:  Wes Brown, Shaw Festival Theatre, Ted Goldenberg, Chapman Cultural Tours,      Maxine Morrell‐West, Tourism Toronto, Karen Goosen, Tourism Winnipeg    International Committee   Develops a strategic plan for integrating international perspective into SYTA’s membership, partnerships,  education and conferences. The IC will further review and develop the 10 Point Plan (This charter is intended to  lay out how associations involved in youth educational travel can work together to ensure the future success of  this sector.)  The IC will have focused discussions around safety preparedness and crisis communication.   Committee roster includes minimum of (3) actives, (3) associates, Chair, Vice Chair(s), and BOD Liaison. The IC is  only open to those tour operators who travel abroad or associates who have an interest in safety and crisis  management.    Chair:     Mike Clark, SYTA Board of Director Active Member  Vice Chair(s):   Ted Goldenberg, Chapman Cultural Tours; Heather MacKenzie, Freedom Tours  Board Liaison:   Mike Clark, SYTA Board of Director Active   Staff Liaison:   Lisa Berretta, Senior Manager, Member Relations   Members:  Shannan Carter, Educational World Travel  Terri Hamilton, BYU London Centre  Lindsay Hill, Destination DC  Heather Mackenzie, Freedom Tours  Claudia Menezes, Pegasus Bus  Symeon Vasileiadis ‐ TravelBeat  Adele Youngs, Live Tour and Travel     Membership Development Committee   Focuses on recruiting new members and retaining current members through sales campaigns, social media,  tradeshows, sales missions, direct mail, telephone campaigns, and SYTA socials. Committee members also  present the quarterly New Member Orientation webinars and make welcome calls to new members. Committee  includes minimum of (3) actives, (3) associates, Chair, Vice Chair and BOD Liaison.     Goals and Objectives:   Committee members make welcome calls to each new member   Develop and present quarterly New Member Orientation webinars    Chair:     Pam Kruseck, Atlanta Symphony Orchestra  Vice Chair:   3

Board Liaison:   Kara Mihalevich  Staff Liaison:   Lisa Berretta, Senior Manager, Member Relations      Hannah Degn, Membership and Association Coordinator  Members:   Amy Dew      Summit Committee  Provides advice and guidance to staff related to producing a successful and productive experience for members,  sponsors, and other stakeholders. This includes recommendations on site selection, networking events and  education.  Committee roster includes minimum: (2) actives, (2) associates (must be sponsors), Chair, Vice Chair  and BOD Liaison. Summit committee members are expected to attend or be a Summit sponsor.     Chair:     Kara Mihalevich, Adventure Student Travel  Vice Chair:   Board Liaison:   Marc Reiter, SYTA President   Staff Liaison:   Emily Milligan, Associate Director, SYTA and SYTA Youth Foundation      Lisa Berretta, Senior Manager, Member Relations     Members:   Melissa Ardales  Shirley Davis Conner  Jennifer Deutsch  Katie Dunn  Jonathan Elkoubi  Ryan Elliott  Kristine Geary   Sara Hamlin   Kevin Herlihy  Anna Karnowski  Laura Kreutzer  Steve Maehl  John Marshall  Jo‐Ann Moltz  Ryan Morris  Robin Parker  Terry Valentine    Safety Committee      Advises SYTA and SYF on all industry related safety, risk management, crisis communications, and other issues  that may impact the student and travel industry. Safety committee provides recommendations for safety related  education, articles, and knowledge resources. Committee may include industry professionals who are not SYTA  members.     Chair:  Vice Chair:  Board Liaison:  4

Staff Liaison: Carylann Assante, CAE  Committee Members:           Joint Audit Committee (Standing Committee)  Reviews the annual audit and submits their recommendations to the Boards. This is a joint committee as SYTA  and SYTA Youth Foundation submit a combined financial statement to the IRS and for the Audit. This committee  meets two to three times per year in conjunction with the audit which is done by the May of the following the  previous end of year. The Audit Committee oversees the annual audit and 990 filing of SYTA and SYF’s finances,  tax returns, and ensures association is in compliance with its governance and legal requirements. Goal is for both  organizations to complete a clean audit annually.       Chair:     Justin Shuler, SYTA Vice President  Vice Chair:   Bud Geissler, SYF Vice Chair  Board Liaison:   Staff Liaison:   Carylann Assante, CAE   Committee Members:  Need ‐ SYTA Board of Director Active and SYF Board of Trustee     Joint Nominating Committee (Standing Committee)  The role of the Nominating Committee is to lead the process for identifying and to make recommendations to  the Board on candidates for appointment as Directors of the Association and Foundation.   Nominating Committee also serves as leadership development committee focused on identifying and building  future leaders for both the association and foundation.     Nominating Committee may make recommendations to the Board of Trustees for the selection of Trustee  positions.  Trustee positions are elected by the Board of Trustees and submitted to the SYTA Board of Directors  for final appointment.      Chair:     Mike Grueninger  Vice Chair:   Sheelagh Wylie  Board Liaison:   n/a   Staff Liaison:   Lisa Berretta  Members:   Terry Twitchell, Bob Hofmann, Andy Davidson, Wayne Chandler, Laura Kreutzer    Finance Committee (Standing Committee)  Provide financial oversight for SYTA. This includes budgeting and financial planning, financial reporting, and the  creation and monitoring of internal controls and financial policies.    Chair:     Donna Adam  Board Liaison:   n/a  Staff:     Carylann Assante, Hannah Degn  Members:   Marc Reiter, Michael Grueninger, Kevin Herlihy, additional board members or volunteers       outside of the board    5

    Governance Task Force (appointed for 2017‐2018)  The purpose of the Governance Task Force is to review Bylaws, Board Terms and Procedures.  Need to define scope, outcomes and objectives     Chair:     Terry Valentine  Board Liaison:  Staff Liasion:   Carylann Assante, CAE  Members:    Advocacy/Research Task Force (to be appointed for 2017‐2018)  Develop advocacy framework and funding model. Review and advise SYTA Board on advocacy issues    Chair:   Board Liaison:  Staff Liaison:   Carylann Assante, CAE  Members:    

6

2017-2018 SYTA Youth Foundation Committees (as of September 24, 2017 )

SYTA Youth Foundation Executive Committee (Standing)  The Executive Committee is responsible for general leadership, management, and budget. Chair is SYTA Youth  Foundation Chair.    Chair:     Bruce Rickert, Peak Performance Tours  Vice Chair:  Bud Geissler, Travel Insured International    Past Chair:   Sheelagh Wylie, Merlin Entertainments  Secretary:   Cindy Brown, Boston Duck Tours  Treasurer:  Barbara McCormack, Newseum  Staff Liaison:  Carylann Assante, CAE    Goals and Objectives  • Reviews SYTA/SYF contract annually to ensure they are in alignment with strategic goals and objectives  and financial position.  • Serves as the Foundation Finance Committee and reviews annual budget and makes recommendations to  BOT and staff  • Reviews AMG Annual Evaluation and makes recommendations to the BOT and SYTA BOD    Brand Marketing Committee  Committee develops the marketing, branding and communication messages for the SYTA Youth Foundation. The  marketing channels include print, web, email, social media and press releases. The committee works to develop  press releases, stories and video to promote the Foundation and publicize its programs.  This committee  develops and executes the SYTA Youth Foundation Luncheon program at SYTA Annual Conference.    Chair:   Terry Valentine   Board Liaison: Reagan Stulbaum   Staff Liaison: Emily Milligan  Members:   Bruce Rickert, Kasie Smith    2017‐2018 Goals/Objectives:     Implement and execute Marketing and Communications Plan.   Create PR opportunities to create awareness    Develop thematic and program ideas for  2018 luncheon   Update tool kit of fundraising materials to support Board and volunteer fundraisers: videos, printed  materials, social media    Initiate overall media relations program: press release ideas, spokesperson/people, Marshaling  Resources – e.g., agency assistance, intern    Upgrade/intensify social media efforts in partnership with SYTA and Serendipity    7

SYTA Youth Foundation Events Committee  ‐ focus on 2019 anniversary event in Huntsville  Events committee advises staff on the special events that build awareness, new donors, and revenue for the  Foundation. Committee reviews the annual sponsorship program and makes recommendations. Committee members are  the “hospitality” committee for these events and help recruit volunteers.  Staff is responsible for budget,  logistics and implementation.  Special events include: Patron Reception, Run/Walk/Slumber or Zumba, DYMO,  Annual Golf Classic, Silent Auction.      Chair:     Joe Tropia & Benjamin Maddy  Board Liaison:   Cindy Brown   Staff Liaison:   Emily Milligan & Becky Armely  Members:   Pam Williams, Huntsville, CVB     Annual Golf Classic Committee The Golf committee works with staff to develop and execute successful annual golf classic including recruiting  golfers and sponsors.   Chairs serve as hosts’ onsite at the golf tournament.    Chairs:    Beverly Coscia, Peak Performance Tours, [email protected]      Karen Pitcherello, Mears Transportation, [email protected]   Board Liaison:   Need Liaison  Staff Liaison:   Emily Milligan    Members:  Justin Shuler     Silent Auction Committee     Co‐chairs:   Benjamin Maddy & Reagan Stulbaum  Board Liason:   (both committee chairs – one will serve as back‐up if needed)  Staff Liaison:   Hazel Mejia & Becky Armely,  Members:  Jessica Pereira, Dana Romanello, Cindy Brown, Karen Pitcherello    2018 Summit:   Chair:     Robin Parker – Wingman program    SYTA Youth Foundation Fundraising & Stewardship Committee  Oversees and makes recommendations for the Foundation’s fundraising and stewardship programs.     Chair:      Bud Geissler   Board Liaison:   Sheelagh Wylie  Members:    Cindy Brown, Bruce Rickert    Goals and Objectives:    Develop and executive a fundraising program that ensures the sustainability of the Foundation and its  programs including the endowment fund.     Annually review the stewardship and donor recognition programs  8



Review Patron Reception – who is invited… format of program..ect.(Sheelagh to lead) 

  Action Items:    Achieve Foundation’s 2017‐2018 fundraising goals   Execute fundraising plan that supports the foundation’s endowment fund goal of $1 million by 2020   Review and make recommendations for Stewardship and Donor Recognition programs    Programming Committee  Committee oversees the Foundation programs that fulfill the mission of the Foundation. The current programs  include: Roads Scholarship, Silver Lining, Next Generation, AEF, Cash for Kids and The Ripley Hunter Essay  Scholarship.     Chair:     Barbara McCormack  Board Liaison:   Andy Davidson  Members:   Neal Waldman, Teresa Crews, Ethan Screnock, Jim Deliman   Staff Liaisons:   Emily Milligan & Hazel Mejia    Goals and Objectives   Annually reviews the scholarship program, eligibility criteria and makes recommendations to the Board  to improve or add to the program.   Annually reviews the student programs, eligibility criteria and makes recommendations to improve or  add to the program   Annually review the awards programs: Youth First, Youth First International and Visionary Award    2017‐2018 Programs:    Road Scholarship: May and December Awards   Next Generation: Thread.org (Baltimore) travel to Sea World Orlando and Busch Gardens Tampa (Spring  2018)   Silver Lining: (Spring or Fall 2018)   AEF: Students travel Washington DC (overnight) (Winter/Spring 2018)   AEF: Backyard Program – WDC students field trip (May 2018)   Disney NYC Program: Students to attend special Lion King Performance (March 2018)    Action Items:    Develop group application for Road Scholarship and Student Programs   Develop application for cities to host Foundation programs   Approve final tour operator application to facilitate Foundation programs – Neal Waldman to present   Review software application for managing scholarship programs – Hazel and Neal;    Review 2017‐2018 award applications and criteria   Review nominations for 2018 award winners    9

    Running for Youth Program  The committee develops and executes the Running for Youth program which long distance running/walking as a  symbol of endurance and hope. The goal is simple ‐ to raise money for youth to travel with their schools or youth  organizations. Participants on the Run Team fundraise on behalf of the SYTA Youth Foundation, train and participate  in a marathon, half marathon or relay and run in honor of a student who has been chosen to receive a Road  Scholarship.    The RFY group actively promotes and works with staff to organize the running events including recruiting runners,  donors, and sponsors.  Also works with staff onsite at running events to support runners, develop program and  hospitality for attendees.  This includes annual runs as well as Run Walk Slumber at SYTA’s Annual Conference.    Chair:   John Marshall & Ryan Morris  Board Liaison:   Members: Ellen Lurz,  Staff Liaison: Hazel Mejia & Becky Armely  Kendra Dolton  Ryan Sparzak  Melody Carlisle    Goals and Objectives:  Seattle Rock and Roll Marathon  Wine Glass     Action Items: Ongoing    

10

 

 

2016‐2017 Year in Review   During annual review of 2016‐2020 Strategic Plan and Objectives, Board added three more strategic  objectives based on the Futures work that was done with members at the 2016 Summit: Safety, Crisis  and Terrorism Preparedness, Advocacy and Technology – October 2016  Treasurer and Finance Committee developed, approved and implemented a written financial report with  monthly financial statement to provide greater explanation of financials and minimize time spent on  report at Board meetings.  Finance committee reviewed and updated the Financial Policies in the Policy  Manual to include a 10% variance based on program areas and not line items – Fall/Winter 2016   Public Relations Report presented to the Board and results of media plan and press releases were made  available on syta.org.  Board determined they would not move forward on contract with MMGY until  Advocacy framework was developed or SYTA had a story to tell‐ October 2016  Board approved the International Committee continuing with action items from Ten Point Plan and  would include financial resources in the 2017 budget – October 2016  Board approved syta.org redesign as presented. New website would be live at the 2017 Annual  Conference. Key areas: Membership, Advocacy Teach and Travel, SYTA Youth Foundation – October  2016  Board Motion:  Motion approved policy that if an international active/receptive tour operator member  and/or a Canadian active/receptive tour operator member are not elected through the SYTA  nominating/election process, the Board has the authority to appoint an international active and/or  Canadian active to serve a three year term on the Board. This appointment may result in the Board  increasing by two additional Board members based on the terms of the current Board of Directors –  October 2016  Board Motion: Motion approved the 2019 Annual Conference in Birmingham, AL with a preconference  meeting in Huntsville, Al for the dates of August 9‐13, 2019. Motion gives staff the ability to select  August 16‐20, 2019 if it helps with contract negotiations for best possible terms and rates – October  2016  Board Motion: Motion approved the 2020 Annual Conference in Winnipeg, Manitoba, Canada for the  dates of August 14‐18, 2020. Motion gives staff the ability to select August 21‐25, 2020 if it helps with  contract negotiations for best possible terms and rates – October 2016  Board Motion: Motion approved revisions to the 2016‐2017 investment strategy. Merrill Lynch advisor  implemented the changes in 4th quarter 2016 – November 2016  Board Motion: Motion approved the 2017 Budget ‐ December 8, 2017  Annual Membership Requirements Review –Summit January 2017:      

  Board Motion: Motion approved revisions to membership applications: 

 

Associate Application: Business Reference  “You must submit the name of one business reference from the tourism industry”. And include lines for  business name, address and phone number.     Active application: Business Reference   “You must submit the name of one business reference from the tourism industry”. And include lines for  business name, address and phone number.   Motion passes.     Consumer Protection Plan  No changes as of January 2017    SYTA Approved Consumer Protection Plans from outside organizations  No changes. SYTA will continue to accept ABA, USTOA and TICO.  Any others will be on a case by case  basis.     Value of Bond, Letter of Credit    The Board reviewed the language and determined there will be no changes.    Honorary Membership  Honorary members are approved by the Board and cannot be employed by SYTA member or prospective  member company.  Honorary membership is three years and can be renewed by Board.    Unemployed Members  May volunteer at conference and maintain their membership up to one year while unemployed.     Allied Organizations and Partnerships 

       

SYTA currently offers Allied Membership to industry associations as a barter agreement for  membership, registrations and booths at tradeshows.  This category also includes government,  universities, researchers and other stakeholders with influence on the industry. Staff to present  an application and criteria for Allied Membership  Active Member Renewal Documentation  Board approved process for staff to ask all active members to submit current membership documentation  in Fall 2017.  Board will contact active members who do not submit documentation or have concerns with  current requirements.    Electronic Memberships  Electronic Membership at a reduced rate for International Members who do not attend conference. Idea  presented by International Committee  Board discussed and determined that the International prospective members should pay the full  membership rate.     Individual membership for Education Segment: Faculty, teachers, students   Board reviewed and elected not to make any decisions at this time.  Staff may present at later date with  more information on how membership might be structured.     Individual membership for CSTP graduates who are not employed by SYTA member companies. 

 

 

Board elected not to make any decisions at this time. Staff may present at later date with additional  information.    

Board approved that SYTA would support advocacy and communication efforts of other industry  associations to the Travel Ban. These include US Travel, Brand USA, ABA, NTA, USTOA.  Communications  sent to members through e mail from President and E SYTA news – January 2017  Board approved staff working with International Committee to develop proposal for International  Summit in 2020 or 2021.  Countries specifically mentioned were Ireland and England – January 2017  Board Motion: Motion approved 2018 price increases ‐ April 2017.  Board Approved Election and Social Media Policy for Candidates – April 2017:  Board Motion: Motion approved that a Board vote take place in the event of tie or lack of quorum to  decide final board candidates, and that this only take place for 2017 election – April 2017  Board Motion: Motion approved to close vote based on local time zone of conference – April 2017  Board Motion: Motion approved Social Media policy for candidates during election. Policy added to  SYTA Policy Manual – April 2017   Board Motion: Motion approved revisions to Vision and Mission Statements – April 2017  Board Motion: Motion approved Travel Ban position statement and action plan – April 2017  Board Motion:  Motion approved key issue State and Local Issues – April 2017  Board Motion: Motion approved consumer protection plan with edits recommended by legal counsel.   This process is done every few years to protect SYTA and ensure that the plan is legal by current  standards.   Active application and process will be implemented for 2018.    Board Motion: Motion approved formation of a Membership Task Force to look at the current business  model – SYTA being managed by an association management company vs independent management.  The Task Force was appointed with five members and they will be reviewing a proposal by an  independent company, Caldwell and Company.  Budget up to $10,000. Completion projected for  first/second quarter 2018 – April 2018  Board discussed partnerships with Tour Guide/Director Associations. The Board did not approve a  formal relationship, but that SYTA provide content and resources as it relates to student travel and  educating them on effective practices for managing students on the road safely – April 2017  Board Motion: Motion approved providing content and resources as it relates to student travel and  educating them on effective practices for managing students on the road safely – April 2017  Board Motion: Motion approved new award – SYTA Associate Presidential Award for Outstanding  Customer Service. Active members submitted nominations and final selection made by SYTA President  and presented at 2017 Annual Conference – July 2017 

 

 

2017‐2018 Action Items Moved Forward  Consultant completed overview of position descriptions for student travel careers –Board to review, add  additional positions, determine how to share with members and www.syta.org  Development Research Plan: Review and discuss 2017 Research Proposal by Student Marketing and  MTD for 2018 Budget   Summit Committee to review future Summits: agenda, pricing and locations   Board to review Social Media Policy for Board members   Board to review accreditation program   Board to establish Governance Task Force and goals and objectives for Task Force     Board recommendation to establish task force to review key issue on Safety by August 1, 2017 – move  to Safety Committee  Active Member Renewal Documentation:  Board approved process for staff to ask all active members to submit current membership  documentation in Fall 2017.  Board will contact active members who do not submit documentation or  have concerns with current requirements.   

Allied Organizations and Partnerships:  SYTA currently offers Allied Membership to industry associations as a barter agreement for membership,  registrations and booths at tradeshows.  This category also includes government, universities,  researchers and other stakeholders with influence on the industry. Staff to present an application and  criteria for Allied Membership  Membership Task Force:  Caldwell and Associates will be working with Task Force and Interel‐AMG to complete proposal for  first/second quarter 2018.  Task Force also looking at unbundling of services with Interel‐AMG.     Board reviewed Education/Webinar cost benefit analysis through 2018 budget process.   Education Report Presented in July 2017:   Webinars  In 2017:        

205 people viewed the recorded versions of webinars.   67 watched new member and new attendee webinars.    340 participated in webinars 

  In 2016        

 

700 participated in webinars  200 of them  in new member/new attendee webinars  Will try and get numbers for viewed webinars  Average of 75 ‐ 100 sign up  35‐55 actually participate   can view recorded webinars after the date 

  Background Information       CSTP 

Webinars stored on my.syta.org  Education ‐ highly rated reasons for attending AC and Summit  Positive survey responses to webinars  Definitely a positive for overall  member value according to member survey  Benefit for strategic partners to host, deliver content or sponsor 

 41  Total CSTP graduates   6 potential candidates  Resource Costs:   

Speaker fees varies depending upon contracts with speakers ‐ some do webinars with AC or  Summit speaking agreements   Average cost of $5000 outside of annual conference and summit speaker fees   Staff time on Education 5 hours of staff time a week (spread across three staff)   Includes content development   Contacting and talking with potential speakers   Rehearsals with speakers   Delivery of webinar (2 hours per webinar)   Management of Education Committees for AC, Summit and webinar sessions   Marketing of webinars     Budget:              

$10,000 for education outside AC and Summit  Sponsorship: $5000 towards these costs 

Crisis Communications Plan To Come

Section 4 ‐ Financial Information 

60,391.80 0.00

16,175.00 279,462.96

52,710.00 751,795.00

617,607.60

11,832.48 17,571.88 55,922.98

115,000.00 2,000.00

15,000.00

15,000 Internet NOTE: There is free wifi but bandwidth may not support the mobile app appropriately

200-52006-000 · Social Media/Mobile App/Internet

32,143.00

141,797.64 3,458.19

64,375.00 87,375.00 1,145,650.00 1,247,909.76

110,000.00 4,000.00

3,000.00 245,000.00

36,875.00 682,400.00

617,560.00

8,500.00 17,500.00 41,550.00

5,662.66 0.00 76.74

4,358.39 38,351.10

2,200.00 24,050.00

6,500.00 1,500.00 1,000.00

0.00 1,858.77

20,858.01 5,373.33 5,902.60

5,012.50 0.00 121,612.93 0.00 126,625.43 673,530.58

77,858.07 1,341.25 467,705.83 0.00 546,905.15

2016 Draft Year End (DEC)

1,000.00 1,000.00

10,650.00 6,000.00 3,200.00

113,660.00 659,110.00

111,875.00

1,785.00

545,450.00

74,375.00 1,200.00 469,875.00

Does not include $5000 in SYF Budget,$15,000 sponsors Volunteers, Host City, Sponsors

425 @ $75 and $20,000sponsorships

Commission (10%) @ 80% pick up Room Rebate $30 per room night @ 80% pick up Pre and Post Tours (not Fri Sight Seeing

10 at $300

125 x $295 plus 40 not taking appts (comp) 700 x $945 and 20 at $1045

E-mail Blasts, Renewal Invoices, NM Packets, certificates, annual report, Pres. videos Starbucks cards, recruit a member, gifts Certificates/Invoices Intl shows as speaker, BOD member to attend, Intl speaker to SYTA

Memberships/sponsorships/staff travel includes tradeshows Collateral/banners/postcards/brochures Booth/furniture/signage/collateral 500 additional printed for shows/new members/mailings SYTA Socials, Receptions, Forums Events, solicitation, business development, sales calls (one to one)

125 x $895

3 x $595

125 x $595 (120 active, 5 dual) 4 x $300 (3 renewed, 1 to renew) 525 x $895 (520 assoc, 5 dual)

Notes for 2017 Approved Budget

200-52002-000 · Audio Visual 200-52004-000 · Awards/Gifts

200-42118-000 · Special Event TOTAL CONFERENCE INCOME Conference Expense

200-42114-000 · Hotel Room Rebates 200-42116-000 . Pre and Post Tours

200-42106-000 · Conf Reg - Exec.Social (Day & Evening) 200-42112-000 · Conference Sponsorships

TOTAL MEMBERSHIP NET INCOME SYTA Conference Conference Income 200-42102-000 · Conf Reg - Active & Prospective 200-42104-000 · Conf Reg - Associate

100-51222-000 - International Program Total Membership Services Expense TOTAL MEMBERSHIP EXPENSE

100-51102-000 · Member Communications 100-51108-000 · Awards/Recognition 100-51112-000 · Membership Services

Membership Services

100-51018-000 · Membership Development Total Membership Development

100-51010-000 · Educators Resource Guides 100-51016-000 - SYTA Events

100-51002-000 · Travel Community Outreach 100-51006-000 · Membership Marketing 100-51008-000 - Tradeshows

New Member Dues & Fees 100-41210-000 · New-Active Dues 100-41220-000 · New-Subsidiary Dues 100-41230-000 · New-Associate Dues 100-41240-000 · New-Initiation Fee Total New Member Dues & Fees TOTAL MEMBERSHIP INCOME Membership Expense Membership Development

Project Code and Description Membership Income Membership Renewals 100-41010-000 · Renewals-Active Dues 100-41020-000 · Renewals-Active Subsidiary Dues 100-41030-000 · Renewals-Associate Dues 100-41040-000 · Renewals-Int'l Affiliates Dues Total Membership Renewals

2017 Approved Budget

Approved 11.9.16

2017 SYTA Budget

35,000.00

125,000.00 2,000.00

100,000.00 1,115,150.00

52,000.00 2,000.00

9,000.00 275,000.00

57,900.00 619,250.00

601,430.00

5,000.00 12,000.00 37,595.00

5,000.00 1,000.00 1,000.00

1,000.00 25,595.00

1,000.00 2,500.00

12,995.00 4,000.00 4,100.00

5,950.00 0.00 110,000.00 0.00 115,950.00 639,025.00

74,375.00 1,200.00 447,500.00 0.00 523,075.00

2016 Budget Orlando

0.00

98,715.75 2,096.30

0.00 1,030,936.39

38,274.70 3,100.00

7,580.00 362,692.09

41,135.00 578,154.60

590,489.15

4,066.00 8,727.00 30,652.48

4,661.00 0.00 0.00

4,794.00 21,925.48

0.00 1,713.84

10,537.35 4,677.79 202.50

8,722.00 0.00 93,516.80 0.00 102,238.80 621,141.63

66,267.00 1,481.25 451,154.58 0.00 518,902.83

4,365.59

124,981.96 3,117.35

0.00 978,023.87

42,163.97 0.00

12,850.00 302,446.80

39,996.00 580,567.10

527,458.17

5,896.23 9,241.72 37,440.27

3,291.19 0.00 54.30

6,987.72 28,198.55

0.00 4,896.73

12,387.69 3,904.21 22.20

88,253.02 564,898.44

9,501.05 0.00 78,751.97

58,579.17 1,775.00 416,291.25 0.00 476,645.42

0

139,683 2,059

0 957,325

47,295 0

14,540 235,805

71,560 588,125

271,627

4,992 9,856 22,115

4,864

623 12,260

24

9,526 2,087

74,014 293,743

67,775

6,239

27,929.00 1,125 190,675 0 219,729

2014 Actuals (Jan 1 - Dec 2013 Actuals 2015 Actuals 31, 2014) (July 1 - Dec Branson Toronto 31, 2013) LA

1,950

84,751 1,536

998,173

-

52,438 -

14,250 235,940

90,765 604,780

489,272

0

96,888 1,389

2,820 815,642

37,537 0

0 217,710

93,645 463,930

543,353.40

13,339 19,376 25,823

659

6,280 11,033 31,063

5,378

0 6,446

0 394

5,659 394

5,208 0 139,763 0 144,971 569,176

54,500.00 2,000 366,705 1,000 424,205

4,753

1,799 20,030

-

18,231 -

115,280 520,335

109,321

5,959

45,000.00 1,500 358,555 405,055

Page 1

9,147

81,416 736

5,000 678,030

15,834 2,000

225 228,500

39,435 387,036

522,148.02

3,551 13,699

3,279 0 273

504 10,148

0 0

8,959 685

1,833 250 81,450 8,250 91,783 535,847

52,166.66 2,500 388,398 1,000 444,064

2012-2013 2011-2012 2010-2011 Actuals Actuals (New Actuals (Nashville) York) (Sacramento)

240-42410-000 · Sponsorships

240-42404-000 · Social Guest Registration 240-42406-000 · Tours and Sight Seeing

240-42402-000 · Tour Operator Registration

200-52064-000 · Convention Center Fees 200-52090-000 · Miscellaneous - Conference Fee GL Expence Pre and Post tours 200-42114-000 · Rebate and Refund TOTAL CONFERENCE EXPENSE TOTAL CONFERENCE NET INCOME Summit Summit Income

200-52062-000 ·Board Meetings

200-52056-000 · Exhibit Hall/General Sessions 200-52057-000 - Transportation 200-52058-000 · Web Site/Appt Scheduling 200-52060-000 · Outsource Conference Service

200-52049-000 - Sponsor Fulfillment 200-52050-000 · Conference Shirts 200-52052-000 · Staff Support 200-52054-000 · SYTA Team Travel & Expenses

200-52038-000 · Security 200-52040-000 · Shipping to/from Conf 200-52042-000 · Signage 200-52044-000 · Speaker Fees 200-52046-000 · Speaker Travel 200-52047-000 · Conference Materials/Marketing 200-52048-000 · Sponsored Conference Items

200-52036-000 · Room Charges

200-52034-000 · Reg Bags & Badge Holders

200-52028-000 · Special Event 200-52030-000 · Postage 200-52032-000 · Program & Brochure Printing/Digital

200-52020-000 · General Printing (Non-Brochure/Prog.) 200-52022-000 · Graphic Designs 200-52024-000 · Office Supplies (Conf) 200-52026-000 · Pins & Buttons

200-52018-000 · Food & Beverage

34 x $4500 / 2 x $3,250 / 2 x $2500 (includes Partners)

Guests and additional room nights/upgrades

3 x $575 / 10 x $675 / 31 x $495 / 1 x $1250 / 1 x $895

BOT and BOD Joint Reception/Board meetings Includes rigging charges & carpeting estimate for $20,000 (not internet)

MMG/DMC Outsourcing Costs

Staff Rental Car/special transfers,event

6 SYTA Staff/4 MMG Staff Showcase Floor, Does not include $5000 from SYF Budget

Room Drop Charges (200 rooms) $745.5 (4 drops)

Signage/Exhibit/Banners 4 Speakers 4 Speakers * Tradeshows, trifold brochure, ads

Security Guard required by hotel for move in/move out, orientation center

Program/Annual Report/mini schedules Badge holders, lanyards, specialty items Sponsored items BOD President, BOT Chair, CC, Hospitality,staff, Band

Food and Beverage, Dance Floor, Décor,transportation 425 @ $165/pp

Tradeshows, sponsorships, advertising newsletters, promotions, social media ABQ (2 visits)/Baltimore/Birmingham Extra items outside decorator contract 3 tour operator breakfasts, 3 all attendee lunches, 6 breaks, T.O. Lounge, showcase opening reception, volunteer and staff, does not include 25,000 for SYF Luncheon Registration materials, appointment cards, annual report etc. Designer, logos, artwork

binders/tabs, other supplies for appointments

200-52008-000 · Business Appointment Supplies 200-52010-000 · Event Insurance

200-52012-000 · Marketing 200-52014-000 · Site Visit Travel Expense 200-52016-000 · Room Decor

Notes for 2017 Approved Budget mobile app

Project Code and Description GL Code Needed - Mobile App

164,500.00

10,000.00 0.00

133,945.00

1,140.00 0.00

34,960.00

0.00 903,082.80 344,826.96

0.00 778,538.00 367,112.00

26,000.00

30,200.48 705.10

25,000.00 2,000.00

2,291.35

68,679.59 213.00 14,780.00 160,224.97

75,000.00 35,000.00 14,000.00 135,388.00 5,000.00

0.00 2,749.79 0.00 19,774.30

1,000.00 5,069.74 16,849.03 27,945.30 13,667.23 3,190.00 0.00

11,658.60

9,947.14

136,850.57 0.00 12,802.01

2,800.00 750.00 500.00 10,000.00

2,000.00 5,000.00 13,000.00 15,000.00 8,000.00 4,000.00 0.00

10,000.00

2,000.00

68,000.00 1,000.00 5,000.00

535.72 11,459.00 744.17 0.00

149,612.64

175,000.00 2,000.00 5,000.00 2,000.00 300.00

6,631.24 10,320.78 0.00

5,344.94 2,437.28

2016 Draft Year End (DEC)

5,000.00 7,500.00 0.00

4,000.00 2,800.00

2017 Approved Budget 4,500.00

2017 SYTA Budget

132,550.00

4,365.00 0.00

29,275.00

0.00 830,950.00 284,200.00

11,500.00 2,000.00

5,000.00

92,000.00 1,500.00 18,000.00 105,000.00

3,000.00 750.00 500.00 11,000.00

2,200.00 4,200.00 20,000.00 25,000.00 10,000.00 5,000.00 0.00

8,000.00

3,000.00

85,000.00 1,000.00 5,000.00

2,000.00 5,000.00 2,000.00 300.00

225,000.00

3,000.00 6,000.00 0.00

3,500.00 3,500.00

2016 Budget Orlando

135,030.00

2,622.83 8,762.00

28,815.00

0.00 727,630.47 303,305.92

0.00 2,038.00

0.00

75,651.86 95,618.00 13,205.00 122,429.98

1,142.87 5.00 0.00 12,802.33

0.00 5,286.95 14,424.91 12,000.00 7,660.63 2,485.06 0.00

31,166.83

2,627.37

0.00 0.00 9,974.60

785.31 4,485.27 1,305.00 238.51

192,151.25

3,300.95 9,945.72 0.00

3,525.18 2,561.84

120,850.00

5,382.00 0.00

17,931.00

-900.00 700,089.91 277,933.96

0.00 1,264.30

0.00

90,269.74 5,350.72 13,585.00 118,429.95

8,781.80 1,220.34 0.00 17,397.74

1,297.92 3,438.87 2,791.30 19,824.21 11,732.75 5,533.21 3,035.25

17,051.74

2,573.61

0.00 0.00 11,471.32

3,794.51 10,681.53 3,418.34 0.00

193,611.50

6,083.59 9,480.52 1,919.52

976.30 3,509.43

0

0 0

0

24,165 689,860 267,465

0 1,109

59,964 1,715 12,136 138,394

4,835 625 0 18,064

5,785 2,657 0 13,720 8,073 4,323 0

12,489

7,166

0 4,824 3,953

1,091 8,309 483 0

202,949

565 3,348 0

3,713 3,664

2014 Actuals (Jan 1 - Dec 2013 Actuals 2015 Actuals 31, 2014) (July 1 - Dec Branson Toronto 31, 2013) LA

114,000

5,090

13,175

29,295 603,900 394,273

1,787

63,849 156 18,993 136,664

656 11,505

10,728 3,938 8,450 3,599 -

4,978

5,012

2,041 10,854

7,946 5,687 1,711 -

175,757

1,270 5,867 550

1,576 2,796

118,990

9,649 905

24,478

26,255 750,695 64,947

0 2,115

46,920 0 14,071 107,546

0 500 0 8,420

2,480 3,179 10,973 35,232 7,664 0 0

32,824

6,279

0 1,745 8,066

8,113 10,973 489 131

302,033

1,087 2,739 1,070

5,946 5,570

Page 2

99,750

0 0

12,375

0 463,715 214,316

20,320 366

0

13,165 108,685

7,957

0 0 2,120 8,133

3,240

4,500 1,509 220 5,000 4,031

16,726

9,424

6,000 633 9,355

1,713 12,270 1,201 336

117,195

641 1,836 6,436

5,485 3,921

2012-2013 2011-2012 2010-2011 Actuals Actuals (New Actuals (Nashville) York) (Sacramento)

TOTAL SPONSORSHIP NET INCOME Publishing Publishing Income 300-43002-000 · Magazine Royalties

260-52606-000 - Sponsorship Regonition 260-52608-000 - IPW Tradeshow 260-52618-000 - Strategic Partnership Program TOTAL SPONSORSHIP EXPENSE

TOTAL SUMMIT NET INCOME Sponsorship/Partnership Sponsorship/Partnership Program Income GL Revenue - Sponsorship - Other 260-42610-000 - Sponsorship-Partnership Program TOTAL SPONSORSHIP INCOME Sponsorship Expense 260-52602-000 · Sponsorship Fullfillment

240-52429-000 - Special Event 240-52431-000 - Postage TOTAL SUMMIT EXPENSES

240-52441-000 - Ground Transfers 240-52427-000 - Gifts/Awards

240-52438-000 · Outsourcing 240-52442-000 - Int'l Day Expenses 240-52439-000 - EAB Summit 240-52440-000 - SYF Transfer sponsorship

240-52430-000 - Sight Seeing and Tours 240-52432-000 · Summit Chair to attend LS 240-52434-000 · Online Registration/Website

240-52424-000 · Staff Travel 240-52426-000 · Registration & Supplies 240-52428-000 Staff/Speaker/Guest Rooms

240-52422-000 · Speaker/Guest Travel

240-52420-000 · Speaker Fee

240-52412-000 · Printing 240-52414-000 · Shipping 240-52416-000 · Signage 240-52418-000 · Site Visit

240-52410-000 · Graphics 240-52411-000 · Event Insurance

240-52406-000 · Food & Beverage GL expense - Hotel Room Charges GL expense - Décor and entertainment

240-52402-000 · Audio Visual 240-52404-000 · Mobile app, Internet, phone

240-42420-000 - Hotel Commission TOTAL SUMMIT INCOME Summit Expenses

Project Code and Description

10% of projected sales from T&T

Events Partnership recognition and signage at Industry Events, Partnership Aardvarks, Design of logo and materials, sales calls Booth Set up/Registration/Booth Costs Marketing/Business Development/Travel

10 SP x $2,500 - 3 x $3,500 IPW

Photographer & Group Photo for 110 attendees

Includes round trip ground transportation for attendees Summit Gifts (hat/gloves/bag)

MMG Fee - includes 8 months from 2016 *notes

Event Rebels Registration System

Banff is covering Group Activity & TO Past Fam

Onsite Meterboards Site visit for 2018 and 2019 Summits D'Amour ($5,800) & C. Heeg ($5000) &Caldwell($0) Speaker travel based on 3 speakers (includes airport transfers) 3 SYTA Staff / 1 MMG Staff Travel & Hotel Rooms Lanyards/candy/gift cards/misc 3 Speakers

Website design, brochure, logo, signage, program, special menu cards Event Insurance Postcard, registration brochure, program, onsite printing, handouts

Microphones, risers, lighting, projectors/labor Internet Included Includes cost for Mountainview BBQ, receptions and cash for tipping ($200) estimate attendee rooms - no staff/speaker

Notes for 2017 Approved Budget Commission Estimation and Tax Return ($22x250 room nights) - $8,455

75,000.00

75,176.34

7,485.30

0.00 14,574.00 461.50 16,214.70

2,000.00 15,000.00 2,000.00 21,100.00 14,400.00

1,179.20

23,700.00 23,700.00

-4,142.17

0.00 232.67 185,239.01

3,328.73 1,012.97

13,000.00 0.00 0.00 0.00

1,344.03 0.00 0.00

5,144.08 215.92 0.00

4,528.29

1,500.00

1,435.00 1,064.27 80.00 479.26

2,413.50 587.07

148,873.22

0.00 0.00

11,051.84 181,096.84

2016 Draft Year End (DEC)

2,100.00

35,500.00 35,500.00

17,586.00

2,500.00 200.00 196,369.00

8,000.00 2,000.00

20,000.00 0.00 0.00 0.00

500.00 0.00 250.00

6,500.00 350.00 2,532.00

2,000.00

10,800.00

2,200.00 500.00 500.00 1,500.00

4,280.00 617.00

71,000.00 51,840.00

8,000.00 300.00

13,455.00 213,955.00

2017 Approved Budget

2017 SYTA Budget

90,000.00

22,400.00

2,000.00 12,500.00 2,000.00 18,600.00

2,100.00

41,000.00 41,000.00

6,920.00

172,085.00

2,400.00

6,000.00 1,500.00

10,000.00 0.00 0.00 0.00

2,200.00 0.00 0.00

3,200.00 300.00 0.00

2,100.00

2,500.00

2,300.00 100.00 800.00 0.00

2,500.00 1,000.00

129,350.00

5,835.00 0.00

12,815.00 179,005.00

2016 Budget Orlando

80,981.79

3,121.38

9,726.00 0.00 3,020.00 22,128.62

9,382.62

25,250.00 25,250.00

15,507.40

0.00 356.41 164,896.38

7,252.40 2,512.00

12,000.00 0.00 0.00 0.00

0.00 0.00 0.00

7,150.40 1,794.15 2,811.40

6,387.77

2,500.00

1,000.00 277.00 0.00 934.72

4,269.00 2,616.00

112,881.23

0.00 153.90

5,173.95 180,403.78

72,712.81

-1,707.79

2,162.50 0.00 1,410.00 18,654.84

15,082.34

16,947.05 16,947.05

-14,164.34

0.00 556.33 163,741.79

14,570.56 603.75

10,000.05 0.00 0.00 0.00

0.00 0.00 0.00

4,113.24 3,275.03 0.00

1,354.61

2,500.00

1,942.29 556.33 230.00 2,195.52

3,592.14 0.00

108,136.97

9,846.74 268.23

5,414.45 149,577.45

33,143

(5,034)

1,113 0 170 24,734

19,700 19,700 22,634 817

-

-

0

0 0 0

0

0

0 0 0 0

0 0

0

0 0

0

2014 Actuals (Jan 1 - Dec 2013 Actuals 2015 Actuals 31, 2014) (July 1 - Dec Branson Toronto 31, 2013) LA

89,431

(26,774)

897 7,110 54,974

28,200 28,200 41,643 5,325

25,953

110,536

371

10,000

2,036 2,559 0

4,144

7,045

408 387 0 2,151

2,066

75,740

3,506 125

4,224 136,489

82,863

7,999

13,001

0 11,780

21,000 21,000 500 721

15,695

138,327

12,548

10,000

0

2,773 1,195

467

1,520

2,940 1,346 0 1,273

2,468

99,874

0 1,923

154,022

Page 3

76,046

(3,000)

0 0 3,000 3,000

0

0 0

-4,469

116,594

20,702 0 1,733 15,050

0 0 0

7,568 970 0

6,685

16,150

1,116 553 1,059 2,929

4,660 0

21,172

14,372 1,100

112,125 776

2012-2013 2011-2012 2010-2011 Actuals Actuals (New Actuals (Nashville) York) (Sacramento)

g,

900-59006-000 · Financial Charges 900-59008-000 · General Printing-Admin

TOTAL G&A INCOME General & Administrative Expense 900-59004-000 · Board Charity Donations 900-59005-000 · Temp Help

900-49100-000 - Interest & Market Gain on LT Merrill Lynch 900-49110-000 - ML Investment Unrealized gain/loss

Credit Card fees based on current year's projected actuals General Printing based on projected actual

Board Donation to SYF

94.15

75,900.00 12.70

0.00 0.00 0.00 0.00 0.00

81,777.00 0.00

38,000.00 5,000.00

0.00 0.00

81,777.00

45,660.30 4,819.85

0.00 0.00

112,995.01

17,224.51 19,857.80

0.00 94.15 0.00 0.00

10,000.00 1,000.00 26,000.00 81,000.00

0.00

4,804.26 5,653.75 24,008.99 80,187.64

10,000.00 2,500.00

18,017.76

9,061.72 9,061.72

305.00

0.00 5,305.00

5,305.00

5,610.00 5,610.00

63,685.81

5,091.27 0.00 11,490.53

6,399.26

0.00 0.00 75,176.34

2016 Draft Year End (DEC)

5,277.88 750.00 21,675.00 0.00

6,500.00

25,000.00

1,900.00

3,000.00 4,000.00

1,000.00

Public Relations MMGY (6 months) Educator PR:Email, promote research, mailings to educ.assns, EDWeb

g, g

10,000.00 10,000.00

,

5,900.00 5,900.00

CCTO ($5,000) and other special projects

speakers

20 x 295

2,800.00 2,000.00 9,300.00

Teach & Travel and Advertising Teach & Travel and Advertising

75,700.00

4,500.00

10,000.00 0.00 85,000.00

Taxes on Ad royalties

Website, emarketing, app, webinars Contract ends January 2016

Notes for 2017 Approved Budget

Safety.Crisis Management, David Norman Design/Printing Research Consultant, StudentMarketing Digest Reports 2017 500-55105-000 - Resource Guides (Desigh, Print, Digital) Produce Report/Design/Printing/Mailing 500-55200-000 - Research Program (Consultan, Surveys) 500-55014-000 - Outsourced Marketing and Communications$2,000 per month TOTAL MARKETING EXPENSE Educational Community Outreach 600-56002-000 · National Education Conf 600-56010-000 - Educational Sponsorships 600-56012-000 - Educational Advisory Board at Conf 600-56013-000 - Education Market Advertising 600-56017-000 TOTAL EDUCATIONAL COMMUNITY OUTREACH EXPENSE General & Administrative General & Administrative Income 900-49000-000 - SYF Management Fee Includes 3% increase 900-49096-000 - Exchange Rate Gain

500-55002-000 - Educational PR 500-55010-000 - Brand marketing 500-55102-000 - Safety and Crisis Program 500-55104-000 - Safety and Crixes Communications

TOTAL PROF. DEV.NET INCOME Government Relations 450-54502-000 - Advocacy TOTAL ADVOCACY EXPENSE Marketing/Communications/PR 500-55001-000 - Outsourced Public Relations

GL Expense - Forums and Education Sessions 400-54006-000 - SYTA University Webinars TOTAL PROFESSIONAL DEVELOPMENT EXPENSE

GL Expense - Learning/Webinar Platforms

400-54002-000 - CSTP Program Expense

TOTAL PUBLISHING NET INCOME Professional Development Professional Development Income GL Revenue - Webinars GL Revenue - Forums and Education Sessions 400-44004-000 - CSTP Registration TOTAL PROFESSIONAL DEVELOPMENT INCOME Professional Development Expense

Project Code and Description GL Income - Digital Royalties 300-43004-000 · Digital Sales (non buyers guide) 300-43005-000 - Buyers Guide (remove Multiview) TOTAL PUBLISHING INCOME Publishing Expense 300-53015-000 - Ubit Tax GL Expense - Buyers Guide 300-53011-000 - Marketing 300-53012-000 - Tradeshows TOTAL PUBLISHING EXPENSE

2017 Approved Budget

2017 SYTA Budget

35,000.00 5,000.00

0.00 0.00

75,900.00

0.00

75,900.00 0.00

0.00

0.00 0.00 0.00 0.00

10,000.00 2,000.00 24,000.00 55,000.00

5,000.00 2,000.00

2,000.00

10,000.00

15,000.00 15,000.00

1,285.00

0.00 500.00

500.00

1,785.00 1,785.00

83,500.00

2,000.00 0.00 6,500.00

4,500.00

0.00 0.00 90,000.00

2016 Budget Orlando

33,929.03 4,281.50

0.00 155.00

21,017.95

23,332.66 -29,812.00

30,000.00 -2,502.71

6,097.16

0.00

2,002.28 4,094.88

24,000.00 32,335.56

0.00

2,835.56 0.00

5,000.00

500.00

5,000.00 5,000.00

370.00

0.00

0.00

370.00 370.00

62,976.34

4,206.72 7,000.00 18,905.13

7,698.41

0.00 899.68 81,881.47

36,414.62 5,879.37

0.00 0.00

43,353.92

17,653.19

28,000.08 -2,299.35

1,746.44

1,746.44 0.00 0.00 0.00 0.00

1,421.00 0.00 20,000.00 36,580.01

5,983.36 0.00

5,050.65

4,125.00

7,500.00 7,500.00

1,056.71

0.00 713.29

713.29

1,770.00 1,770.00

95,113.60

1,271.30 2,810.57 4,081.87

0.00

0.00 26,482.66 99,195.47

0

32,697 2,846

2,852

36,346

22,346

14,000

12,920

3,485

9,435

14,355

4,598

6,995

2,762

100 (100)

590

-

0

590 590

52,288

-

0 0

0 19,145 52,288

2014 Actuals (Jan 1 - Dec 2013 Actuals 2015 Actuals 31, 2014) (July 1 - Dec Branson Toronto 31, 2013) LA

30,394 10,911

145

43,538

15,542

27,996 -

1,492 60 1,552

10,166

-

-

6,770

3,396

8,408 8,408

(2,535)

3,125

3,125

590 590

125,975

1,349

1,349

37,893 127,324

0

34,930 6,164

31,429

3,433

27,996

0 0 0 0 0 0

2,217

139

0

0

2,078

250 250

885

-

0

885 885

104,650

1,365 160 1,525

0 23,153 106,015

Page 4

14,111 3,512

0

56,288

28,152

27,996 140

23,799

13,659 0 2,025 115 8,000

25,776

2,638 90

0 0

4,000

19,049

1,125 1,125

(439)

439 439

0

0 0

80,350

0

0

4,305 0 80,350

2012-2013 2011-2012 2010-2011 Actuals Actuals (New Actuals (Nashville) York) (Sacramento)

MMG Yearly Fee $127,388 AMG Yearly Fee $8000 for AC $115,388 MMG AC Outsourcing $12,000 MMG Summit $8000 MMG Summit - 8 months deferred to 2017 due to change in contract year and recognizing fee on calendar year

Outsourcing

2016 Notes

EC Meeting//Fall BOD/includes SYF Chair/VC US Travel BOD Meetings, USTOA 2017 Summit Board Meeting EC & BOD Meeting/includes SYF Chair/VC

$70/month storage, plus $100 moving fee approximately 8 times a year (conference, summit, twice for files) $300/month GoToMeetings $80/month , Conference Calls $250/month varies, Basecamp $98/month, Survey Monkey $24/month Total: 5424 - split with SYF Staff Events/training Write offs $200/month for website hosting x 12, Avectra billing @2520/Quarter/25% SYF) Redesign website, content, features, customized directory AMG Annual Mgmt Fee $2000 (1) Intl BOD/$1000 (12)/$2000 Addl Travel Conference Budget

Staff travel (not tradeshows),Biz Development

D&O, General Liability 2016 audit and taxes Office supplies based on projected actuals Pres, VP Travel and SYF Chair/VC

Notes for 2017 Approved Budget

2017 Notes $25,000 Public Relations $10,000 Safety and Crisis Management $65,000 Special Event AC $25,000 Website Redesign $888,725 AMG fee includes 3% increase of $25,885 $85,000 Magazine royalties - split out digital sales

Total Expense Total Income TOTAL NET INCOME

TOTAL G&A NET INCOME

900-59608-000 · BOD Fall Face-to-Face 900-59610-000 · Executive Director Travel 900-59612-000 · BOD Summit Face-to-Face 900-59614-000 · BOD Spring Face-to-Face TOTAL G&A EXPENSE

900-59604-000 · BOD Reimbursement 900-59606-000 · Conference Face-to-Face

900-59301-000 · Web Upgrades 900-59320-000 · Management Fee

900-59300-000 · Web Maintenance

900-59028-000 · Teleconferences/ Communication Platforms 900-59030-000 · Miscellaneous-Admin 900-59036-000 · Bad Debt Expense

900-59025-000 · Storage 900-59026-000 · Telephone/Fax

Project Code and Description 900-59009-000 · Temp Admin Personnel 900-59010-000 · Insurance 900-59012-000 · Legal & Accounting 900-59014-000 · Office Supplies 900-59016-000 · Officer Travel/Executive Committee 900-59018-000 · Postage 900-59020-000 · Staff Travel 900-59024-000

7,229.34 0.00

256.66 862,850.06

14,322.17

4,717.32 2,227.32 2,430.00

1,494.54 2,951.97

-919,307.52

2,219,417.00 2,298,901.06 2,226,892.00 2,320,018.53 7,475.00 21,117.47

-995,783.00

2,144,140.00 2,141,865.00 -2,275.00

-932,010.00

17,000.00 5,000.00 0.00 15,000.00 1,007,910.00

16,000.00 2,000.00

2,500.00 862,000.00

7,560.00

2,750.00 1,500.00 0.00

1,300.00 3,600.00

1,907,682.36 1,961,001.22 53,318.86

-879,018.61

16,432.56 0.00 0.00 7,857.71 900,036.56

7,953.47 0.00

112.99 760,564.48

12,045.00

4,174.18 2,946.67 1,035.45

868.00 2,639.90

1,886,199.10 1,853,766.20 -32,432.90

-872,296.76

5,023.02 0.00 0.00 17,887.65 915,650.68

10,239.04 1,157.74

806.00 782,646.58

11,543.45

2,593.58 2,270.27 4,000.00

1,292.50 3,816.00

1,255,611 1,359,992 104,381

18,661 0 0 0 491,727

9,587 0

99 389,100

6,503

1,206 1,577 0

705 2,090

1,794,509 1,698,168 (96,341)

9,867 862,671

11,848 917,816

1,742,889 1,854,650 111,761

4,371

9,073 980

906 741,010

7,293

2,691 559 475

2,978 3,333

2,740 14,144

11,501 -

8,948 771,312

12,386

2,839 4,138 500

930 3,600

Page 5

1,482,866 1,462,640 (20,226)

0 0 2,097 11,923 834,719

6,065 0

5,670 722,221

3,099

2,615 2,595 7,500

1,014 5,635

2014 Actuals 2016 Draft (Jan 1 - Dec 2013 Actuals 2012-2013 2011-2012 2010-2011 Year End 2016 Budget 2015 Actuals 31, 2014) (July 1 - Dec Actuals Actuals (New Actuals (DEC) Orlando Branson Toronto 31, 2013) LA (Nashville) York) (Sacramento) 0.00 0.00 3,665.63 1,597.16 3,524 2,829 10,786 6,485 6,762.00 5,500.00 3,635.31 3,008.45 1,008 2,238 4,161 5,067 17,588.47 12,000.00 21,576.66 11,046.37 13,341 12,838 10,318 13,366 1,439.03 1,000.00 860.49 667.00 498 409 1,953 1,659 4,769.00 10,000.00 2,891.87 1,885.48 3,488 4,639 2,766 9,816 4,668.77 1,200.00 6,301.90 4,806.96 1,686 1,787 3,728 2,462 7,861.17 2,000.00 6,108.76 7,053.02 117 1,714 4,299 7,426 0.00 0.00 0.00 16.42 142 5,025 32 382

15,000.00 14,010.41 5,000.00 4,747.77 4,000.00 0.00 20,000.00 21,496.38 1,077,560.00 1,032,302.53

16,000.00 2,000.00

25,000.00 887,860.00

7,900.00

3,700.00 1,500.00 5,000.00

1,300.00 3,600.00

2017 Approved Budget 0.00 7,500.00 12,000.00 1,000.00 8,000.00 3,200.00 5,000.00 0.00

2017 SYTA Budget

Student & Youth Travel Association and Affiliate Consolidated Financial Statements and Independent Auditors’ Report December 31, 2016 and 2015

Student & Youth Travel Association and Affiliate Consolidated Financial Statements December 31, 2016 and 2015

Contents

Independent Auditors’ Report..............................................................................................

1-2

Financial Statements Consolidated Statements of Financial Position.................................................................... Consolidated Statements of Activities ................................................................................. Consolidated Statements of Cash Flows .............................................................................. Notes to Consolidated Financial Statements........................................................................

3 4-5 6 7-14

Supplementary Information Consolidating Schedule of Financial Position ..................................................................... Consolidating Schedule of Activities...................................................................................

15 16

Rogers & Company PLLC Certified Public Accountants 8300 Boone Boulevard Suite 600 Vienna, Virginia 22182 703.893.0300 voice 703.893.4070 facsimile www.rogerspllc.com

INDEPENDENT AUDITORS’ REPORT

To the Board of Directors of Student & Youth Travel Association and Affiliate We have audited the accompanying consolidated financial statements of the Student & Youth Travel Association and its Affiliate (collectively, “the Organization”), which comprise the consolidated statements of financial position as of December 31, 2016 and 2015, the related consolidated statements of activities and cash flows for the years then ended, and the related notes to the consolidated financial statements. Management’s Responsibility for the Consolidated Financial Statements Management is responsible for the preparation and fair presentation of these consolidated financial statements in accordance with accounting principles generally accepted in the United States of America; this includes the design, implementation, and maintenance of internal control relevant to the preparation and fair presentation of consolidated financial statements that are free from material misstatement, whether due to fraud or error. Auditor’s Responsibility Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. Accordingly, we express no such opinion. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of significant accounting estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements.

1

Auditor’s Responsibility (continued) We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Organization as of December 31, 2016 and 2015, and the changes in its net assets and its cash flows for the years then ended in accordance with accounting principles generally accepted in the United States of America. Other Matter Our audits were conducted for the purpose of forming an opinion on the consolidated financial statements as a whole. The supplementary information on pages 15-16 is presented for purposes of additional analysis, and is not a required part of the consolidated financial statements. Such information is the responsibility of management and was derived from and relates directly to the underlying accounting and other records used to prepare the consolidated financial statements. The information has been subjected to the auditing procedures applied in the audit of the consolidated financial statements and certain additional procedures, including comparing and reconciling such information directly to the underlying accounting and other records used to prepare the consolidated financial statements or to the consolidated financial statements themselves, and other additional procedures in accordance with auditing standards generally accepted in the United States of America. In our opinion, the information is fairly stated in all material respects in relation to the consolidated financial statements as a whole.

Vienna, Virginia May 15, 2017

2

Student & Youth Travel Association and Affiliate Consolidated Statements of Financial Position December 31, 2016 and 2015

2016 Assets Cash Accounts receivable Pledges receivable, net Investments Prepaid expenses Total assets

2015

$

585,516 26,847 323,503 1,081,204 304,251

$

613,564 98,824 295,420 929,337 128,110

$

2,321,321

$

2,065,255

$

80,507 624,797

$

95,746 486,099

Liabilities and Net Assets Liabilities Accounts payable and accrued expenses Deferred revenue Total liabilities

705,304

581,845

Net Assets Unrestricted Temporarily restricted

1,330,109 285,908

1,308,990 174,420

Total net assets

1,616,017

1,483,410

Total liabilities and net assets

See accompanying notes.

$

2,321,321

$

2,065,255

3

Student & Youth Travel Association and Affiliate Consolidated Statement of Activities For the Year Ended December 31, 2016

Temporarily Restricted

Unrestricted Revenue and Support Conference events Membership dues and fees Contributions Summit events Royalties Partnership program Investment income Other income Released from restrictions

$

1,373,606 673,530 90,230 181,097 75,176 23,700 77,181 13,218 190,512

$

Total

302,000 (190,512)

$

1,373,606 673,530 392,230 181,097 75,176 23,700 77,181 13,218 -

Total revenue and support

2,698,250

111,488

2,809,738

Expenses Program services: Conference events Summit events Programs and awards Membership services Marketing and public relations Other programs

1,496,154 281,541 196,826 84,996 121,876 59,508

-

1,496,154 281,541 196,826 84,996 121,876 59,508

2,240,901

-

2,240,901

Supporting services: Management and general Fundraising

349,104 87,126

-

349,104 87,126

Total supporting services

436,230

-

436,230

2,677,131

-

2,677,131

21,119

111,488

132,607

1,308,990

174,420

1,483,410

Total program services

Total expenses Change in Net Assets Net Assets, beginning of year Net Assets, end of year

See accompanying notes.

$

1,330,109

$

285,908

$

1,616,017

4

Student & Youth Travel Association and Affiliate Consolidated Statement of Activities For the Year Ended December 31, 2015

Temporarily Restricted

Unrestricted Revenue and Support Conference events Membership dues and fees Contributions Summit events Royalties Partnership program Investment loss Other income Released from restrictions

$

1,144,786 621,143 198,081 180,404 81,882 25,250 (21,836) 4,626 80,845

$

Total

132,000 (80,845)

$

1,144,786 621,143 330,081 180,404 81,882 25,250 (21,836) 4,626 -

Total revenue and support

2,315,181

51,155

2,366,336

Expenses Program services: Conference events Summit events Programs and awards Membership services Marketing and public relations Other programs

1,322,815 269,772 97,322 50,178 52,931 73,577

-

1,322,815 269,772 97,322 50,178 52,931 73,577

1,866,595

-

1,866,595

Supporting services: Management and general Fundraising

278,432 52,079

-

278,432 52,079

Total supporting services

330,511

-

330,511

2,197,106

-

2,197,106

118,075

51,155

169,230

1,190,915

123,265

1,314,180

Total program services

Total expenses Change in Net Assets Net Assets, beginning of year Net Assets, end of year

See accompanying notes.

$

1,308,990

$

174,420

$

1,483,410

5

Student & Youth Travel Association and Affiliate Consolidated Statements of Cash Flows For the Years Ended December 31, 2016 and 2015

2016 Cash Flows from Operating Activities Change in net assets Adjustments to reconcile change in net assets to net cash provided by operating activities: Net realized and unrealized (gain) loss on investments Change in discount for pledges Change in operating assets and liabilities: (Increase) decrease in: Accounts receivable Pledges receivable Prepaid expenses Increase (decrease) in: Accounts payable and accrued expenses Deferred revenue

$

Net cash provided by operating activities

132,607

2015 $

169,230

(41,094) (8,083)

77,350 4,845

71,977 (20,000) (176,141)

(74,643) (58,750) 92,032

(15,239) 138,698

(1,635) 1,850

82,725

210,279

Cash Flows from Investing Activities Proceeds from sales of investments Purchases of investments

139,188 (249,961)

(132,717)

Net cash used in investing activities

(110,773)

(132,717)

Net (Decrease) Increase in Cash

(28,048)

77,562

Cash, beginning of year

613,564

536,002

Cash, end of year

See accompanying notes.

$

585,516

$

613,564

6

Student & Youth Travel Association and Affiliate Notes to Consolidated Financial Statements December 31, 2016 and 2015

1.

Nature of Operations The Student & Youth Travel Association (“the Association”) is a nonprofit organization established in 1997 to promote and provide travel experiences for students and youth that enhance their social, cultural, and educational growth. The Association’s major sources of revenue include membership dues, annual conference and summit events registrations, and sponsorships. The SYTA Youth Foundation, Inc. (“the Foundation”) is a nonprofit organization established in 2001 to create ongoing awareness and assistance projects for the direct benefit of youth. The Foundation’s major sources of revenue include contributions and sponsorships.

2.

Summary of Significant Accounting Policies Principles of Consolidation The Association has a controlling financial interest in the Foundation. Accordingly, the accompanying consolidated financial statements include the accounts of both the Association and the Foundation, referred to collectively as “the Organization” throughout the accompanying footnotes. All significant intercompany transactions have been eliminated in consolidation. Basis of Accounting and Presentation The Organization’s consolidated financial statements are prepared on the accrual basis of accounting. Net assets are reported based on the presence or absence of donor-imposed restrictions, as follows: 

Unrestricted net assets represent funds that are not subject to donor-imposed stipulations and are available for support of the Organization’s operations.



Temporarily restricted net assets represent funds subject to donor-imposed restrictions that are met either by actions of the Organization or the passage of time. There was $285,908 and $174,420 in temporarily restricted net assets at December 31, 2016 and 2015, respectively, all of which are restricted due to time.

7

Student & Youth Travel Association and Affiliate Notes to Consolidated Financial Statements December 31, 2016 and 2015

2.

Summary of Significant Accounting Policies (continued) Use of Estimates The preparation of consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect certain reported amounts and disclosures. Accordingly, actual results could differ from those estimates. Pledges Receivable Pledges receivable consist of unconditional promises to give and are recognized as contribution revenue in the period the promise is made. Pledges due in more than one year are recorded at the present value of their estimated future cash flows. The Organization has not recorded an allowance for uncollectible amounts, as management believes all pledge amounts are fully collectible. Investments Investments are stated at fair value. All realized and unrealized gains and losses are included in investment income in the accompanying consolidated statements of activities. Money market funds held as a portion of the Organization’s investment portfolio are not considered to be cash equivalents for purposes of cash flows. Revenue Recognition Annual conference and summit events revenue includes registration fees and sponsorships. Such revenue is recognized at the time the events are held. Amounts received in advance are included in deferred revenue in the accompanying consolidated financial statements. At December 31, 2016 and 2015, deferred revenue related to the annual conference and summit events was $279,444 and $168,837, respectively. Membership dues are recognized ratably over the applicable dues period, which is on an anniversary year basis. Membership dues received in advance are included in deferred revenue in the accompanying consolidated statements of financial position. At December 31, 2016 and 2015, deferred revenue related to membership dues was $345,353 and $317,262, respectively.

8

Student & Youth Travel Association and Affiliate Notes to Consolidated Financial Statements December 31, 2016 and 2015

2.

Summary of Significant Accounting Policies (continued) Revenue Recognition (continued) All contributions are considered to be available for unrestricted use unless specifically restricted by the donor. The Organization reports contributions as temporarily restricted support if received with donor stipulations that limit the use of the donated assets. When a donor restriction expires, that is, when a stipulated time restriction ends or purpose restriction is accomplished, temporarily restricted net assets are reclassified to unrestricted net assets and reported in the consolidated statements of activities as net assets released from restrictions. However, restrictions met in the same accounting period in which the related contribution was received are treated as unrestricted. Revenue from all other sources is recognized when earned. Functional Allocation of Expenses The accompanying consolidated statements of activities presents program and supporting services costs without management costs allocated between them. See Note 7 for a summarized presentation of costs on a functional basis. Recently Issued Accounting Pronouncements In August 2016, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2016-14, Presentation of Financial Statements for Not-forProfit Entities. The update changes the manner by which nonprofit organizations classify net assets as well as improves information presented in financial statements and notes about nonprofit organization liquidity, financial performance, and cash flows. The guidance is effective beginning in 2018. Subsequent Events In preparing these consolidated financial statements, the Organization has evaluated events and transactions for potential recognition or disclosure through May 15, 2017, the date the consolidated financial statements were available to be issued.

9

Student & Youth Travel Association and Affiliate Notes to Consolidated Financial Statements December 31, 2016 and 2015

3.

Concentration of Credit Risk Financial instruments that potentially subject the Organization to significant concentrations of credit risk consist of cash and investments. The Organization maintains cash deposit and transaction accounts, along with investments, with various financial institutions and these values, from time to time, exceed insurable limits under the Federal Depository Insurance Corporation (FDIC) and Securities Investor Protection Corporation (SIPC). The Organization has not experienced any credit losses on its cash and investments to date as it relates to FDIC and SIPC insurance limits. Management periodically assesses the financial condition of these financial institutions and believes that the risk of any credit loss is minimal.

4.

Pledges Receivable Pledges receivable consist of the following at December 31: 2016 Receivable in less than one year Receivable in one to five years Receivable in more than five years

$

Total pledges receivable Less: present value discount (3.25%) Pledges receivable, net

5.

108,000 225,000 4,000

2015 $

337,000 (13,497) $

323,503

121,000 192,000 4,000 317,000 (21,580)

$

295,420

Investments and Fair Value Measurements The Organization follows FASB Accounting Standards Codification (ASC) 820, Fair Value Measurements and Disclosures, for its financial assets. This standard establishes a fair value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value. Fair value measurement standards require an entity to maximize the use of observable inputs (such as quoted prices in active markets) and minimize the use of unobservable inputs (such as appraisals or other valuation techniques) to determine fair value. The categorization of a financial instrument within the hierarchy is based upon the pricing transparency of the instrument and does not necessarily correspond to the entity’s perceived risk of that instrument.

10

Student & Youth Travel Association and Affiliate Notes to Consolidated Financial Statements December 31, 2016 and 2015

5.

Investments and Fair Value Measurements (continued) The inputs used in measuring fair value are categorized into three levels. Level 1 inputs consist of unadjusted quoted prices in active markets for identical assets and liabilities and have the highest priority. Level 2 is based upon observable inputs other than quoted market prices, and Level 3 is based on unobservable inputs. Transfers between levels in the fair value hierarchy are recognized at the end of the reporting period. In general, and where applicable, the Organization uses quoted prices in active markets for identical assets to determine fair value. This pricing methodology applies to Level 1 investments. The following table presents the Organization’s fair value hierarchy for those investments measured on a recurring basis at December 31, 2016: Level 1 Mutual funds: Equity Fixed income Money market funds Total investments

$

Level 2

Level 3

Total

454,051 $ 619,919 7,234

- $ -

- $ -

454,051 619,919 7,234

$ 1,081,204 $

- $

- $ 1,081,204

The following table presents the Organization’s fair value hierarchy for those investments measured on a recurring basis at December 31, 2015: Level 1 Mutual funds: Equity Fixed income Money market funds Total investments

Level 2

Level 3

Total

$

324,807 $ 598,595 5,935

- $ -

- $ -

324,807 598,595 5,935

$

929,337 $

- $

- $

929,337

11

Student & Youth Travel Association and Affiliate Notes to Consolidated Financial Statements December 31, 2016 and 2015

5.

Investments and Fair Value Measurements (continued) Investment income (loss) consists of the following for the years ended December 31: 2016

6.

2015

Interest and dividends Net realized and unrealized gain (loss)

$

36,087 41,094

$

55,514 (77,350)

Total investment income (loss)

$

77,181

$

(21,836)

Management Fees The Organization utilizes the services of an association management firm, Association Management Group, Inc. (AMG). Management fees represent amounts paid to AMG under the terms of agreements that provide the Organization with management services, office space, equipment, and other resources. Management fees for the years ended December 31, 2016 and 2015 totaled $862,850 and $760,564, respectively.

7.

Functional Expenses The costs of providing program and supporting services have been summarized below on a functional basis. Allocated expense represents the portion of management fees attributable to program and supporting activities. Expenses are allocated as follows for the year ended December 31, 2016: Direct Expense Conference events Summit events Programs and awards Membership services Marketing and public relations Other programs Management and general Fundraising

$

Total expenses

$

1,001,694 185,239 163,930 55,923

Allocated Expense $

80,188 42,663 238,645 45,999 1,814,281

494,460 96,302 32,896 29,073

Total $

41,688 16,845 110,459 41,127 $

862,850

1,496,154 281,541 196,826 84,996 121,876 59,508 349,104 87,126

$

2,677,131

12

Student & Youth Travel Association and Affiliate Notes to Consolidated Financial Statements December 31, 2016 and 2015

7.

Functional Expenses (continued) Expenses are allocated as follows for the year ended December 31, 2015: Direct Expense

8.

Conference events Summit events Programs and awards Membership services Marketing and public relations Other programs Management and general Fundraising

$

Total expenses

$

839,449 164,805 91,382 30,654

Allocated Expense $

32,336 52,975 186,540 38,401 1,436,542

483,366 104,967 5,940 19,524

Total $

20,595 20,602 91,892 13,678 $

760,564

1,322,815 269,772 97,322 50,178 52,931 73,577 278,432 52,079

$

2,197,106

Commitments and Contingencies The Organization holds its annual conference and summit events at various hotels and conference centers throughout the United States and internationally. These events are contracted with the hotels and conference centers years in advance. The total commitment under the agreements is not determinable as it depends upon attendance and other unknown factors. In the event that the Organization cancels its agreements with the hotels or conference centers, it can be held liable for liquidated damages up to the amount of lost profit less the hotel’s and conference center’s mitigation, depending upon the date of cancellation. Management believes that no material liability is likely.

9.

Income Taxes The Association is recognized as a tax-exempt organization under Section 501(c)(6) of the Internal Revenue Code (IRC), and is exempt from income taxes except for taxes on unrelated business activities. Income that is not related to exempt purposes, less applicable deductions, is subject to federal and state corporate income taxes. For the years ended December 31, 2016 and 2015, the Association generated taxable net unrelated business income stemming from advertising activities; however, the amount is not reflected in the accompanying consolidated financial statements due to immateriality.

13

Student & Youth Travel Association and Affiliate Notes to Consolidated Financial Statements December 31, 2016 and 2015

9.

Income Taxes (continued) The Foundation is recognized as a tax-exempt organization under IRC Section 501(c)(3), and is also exempt from income taxes except for taxes on unrelated business activities. Contributions to the Foundation are deductible as provided in IRC Section 170(b)(1)(A)(vi). No tax expense is recorded in the accompanying consolidated financial statements for the years ended December 31, 2016 and 2015, as there were no unrelated business activities. Management also evaluated the Organization’s tax positions and has concluded that there are no uncertain tax positions that may require disclosure or accrual within the accompanying consolidated financial statements.

14

SUPPLEMENTARY INFORMATION ____________________

Student & Youth Travel Association and Affiliate Consolidating Schedule of Financial Position December 31, 2016

Association Assets Cash Due from the Foundation Accounts receivable Pledges receivable, net Investments Prepaid expenses Total assets

$

359,337 9,734 26,847 450,712 302,751

Foundation $

Eliminations

Total

226,179 323,503 630,492 1,500

$

- $ 585,516 (9,734) 26,847 323,503 1,081,204 304,251

$ 1,149,381

$ 1,181,674

$

(9,734) $ 2,321,321

$

$

$

- $ (9,734) -

80,507 624,797

(9,734)

705,304

Liabilities and Net Assets Liabilities Accounts payable and accrued expenses Due to the Association Deferred revenue

45,535 622,154

34,972 9,734 2,643

Total liabilities

667,689

47,349

Net Assets Unrestricted Temporarily restricted

481,692 -

848,417 285,908

-

1,330,109 285,908

Total net assets

481,692

1,134,325

-

1,616,017

Total liabilities and net assets $ 1,149,381

$ 1,181,674

$

(9,734) $ 2,321,321

15

Student & Youth Travel Association and Affiliate Consolidating Schedule of Activities For the Year Ended December 31, 2016

Foundation Temporarily Unrestricted Restricted

Association Revenue and Support Conference events Membership dues and fees Contributions Summit events Royalties Partnership program Investment income Other income Released from restrictions

$

Total revenue and support

1,247,910 673,530 181,097 75,176 23,700 37,096 5,610 -

$

125,696 90,230 40,085 7,608 190,512

$

Total

- $ 302,000 (190,512)

1,373,606 673,530 392,230 181,097 75,176 23,700 77,181 13,218 -

2,244,119

454,131

111,488

2,809,738

1,397,223 281,541 84,996

98,931 196,826 -

-

1,496,154 281,541 196,826 84,996

121,876 39,442

20,066

-

121,876 59,508

1,925,078

315,823

-

2,240,901

Supporting services: Management and general Fundraising

297,921 -

51,183 87,126

-

349,104 87,126

Total supporting services

297,921

138,309

-

436,230

2,222,999

454,132

-

2,677,131

111,488

132,607

174,420

1,483,410

Expenses Program services: Conference events Summit events Programs and awards Membership services Marketing and public relations Other programs Total program services

Total expenses Change in Net Assets

21,120

Net Assets, beginning of year Net Assets, end of year

(1)

460,572 $

481,692

848,418 $

848,417

$

285,908

$

1,616,017 16

Student & Youth Travel Association

FOR THE MONTH ENDING JULY 31, 2017

F I N A N C I A L

R E P O R T

P A C K A G E

F I N A N C I A L

R E P O R T

P A C K A G E

Your financial report package contains the following items: 1. MANAGEMENT REPORT The management report describes progress toward achieving the goals and objectives of the organization, and provides an explanation of material budget variances. 2. BALANCE SHEET The Balance Sheet is divided into categories of assets, liabilities and net assets (reserves) and presents the financial position of the organization at the end of the current period. Positive reserve balances provide assurance that obligations can be met during periods when expenses exceed revenue. AMG encourages a policy to accumulate and conserve financial resources and recommends maintaining a minimum of six months of revenue in reserve. 3. INCOME STATEMENT The Income Statement presents the financial operating results of the organization for the current month and for the year to date period. Annual financial statements are presented on the accrual basis of accounting. Revenue and expenses are properly matched and recognized when earned and committed. Maintaining profitability is necessary to meet the objectives of the organization. Success may also be measured by evaluating the ability to achieve the objectives of the organization. ASSOCIATION MANAGEMENT GROUP (AMG) FINANCIAL STANDARDS AMG maintains financial records in accordance with generally accepted accounting principles (GAAP) and in accordance with policy established by your organization. B. Staff members who manage funds and financial records are fully bonded. C. A Certified Public Accountant (CPA) manages AMG’s accounting personnel. D. AMG recommends an annual audit by independent auditors who are responsible directly to the Board of Directors.

A.

Questions about financial statements or AMG financial standards should be directed to the executive serving your association. Questions may also be directed to the following individuals: Frank Turrisi, Associate Director Association Management Group · Phone: (703) 610-0207, Fax (703) 610-0201 Bruce Wardle, CAE, President Association Management Group · Phone: (703) 610-0214, Fax (703) 610-9005

Student & Youth Travel Association Statement of Financial Position For the Seven Months Ending July 31, 2017 July 2017

July 2016

Variance

Assets Current Assets Cash Royal Bank of Canada - $USD SunTrust Bank Total Cash

613.62 1,122,482.81 1,123,096.43

642.03 990,359.81 991,001.84

(28.41) 132,123.00 132,094.59

483,309.64 483,309.64

438,629.62 438,629.62

44,680.02 44,680.02

0.00 20,962.62 20,962.62

7,856.32 23,925.70 31,782.02

(7,856.32) (2,963.08) (10,819.40)

331.82 40,373.67 7,956.23 74,727.96 123,389.68

0.00 4,123.71 51,690.47 72,570.84 128,385.02

331.82 36,249.96 (43,734.24) 2,157.12 (4,995.34)

$1,750,758.37

$1,589,798.50

Investments Merrill Lynch Total Investments Accounts Receivable Accounts Receivable Due From SYF Total Accounts Receivable Other Assets Cash Advance Prepaid Conf Expenses Pre Paid-Summit Expenses Pre Paid-Management Fees Total Other Assets Total Assets

1

$160,959.87

Liabilities and Net Assets Current Liabilities Due to SYF Accrued Expenses Refund Deferred Renewal Member Dues Deferred New Member Dues Deferred Conference Sponsorshi Deferred Summit Registration Deferred Summit Sponsorships Total Current Liabilities

38,590.51 11,472.32 1,663.00 242,619.16 60,556.24 41,100.00 3,725.00 72,890.00 472,616.23

34,519.50 0.00 0.00 192,407.54 66,753.73 0.00 990.00 41,000.00 335,670.77

4,071.01 11,472.32 1,663.00 50,211.62 (6,197.49) 41,100.00 2,735.00 31,890.00 136,945.46

Total Liabilities

472,616.23

335,670.77

136,945.46

Fund Balance - Unrestricted Net Income Gain/(Loss) Total Net Assets

481,690.32 796,451.82 1,278,142.14

460,572.85 793,554.88 1,254,127.73

21,117.47 2,896.94 24,014.41

Total Liabilities & Net Assets

$1,750,758.37

$1,589,798.50

$160,959.87

2

MEMBERSHIP CONFERENCE SUMMIT SPONSORSHIP PUBLISHING PROFESSIONAL DEVELOPMENT GOVERNMENT RELATIONS MARK/COMM/PR GENERAL & ADMINISTRATIVE Total Expenses

Expenses

MEMBERSHIP CONFERENCE SUMMIT SPONSORSHIP PUBLISHING PROFESSIONAL DEVELOPMENT GENERAL & ADMINISTRATIVE Total Revenue

Revenue

1,289.71 99,622.10 1,000.00 697.45 0.00 0.00 0.00 6,709.75 86,888.58 196,207.59

73,201.91 109,883.00 0.00 0.00 8,393.98 295.00 6,814.75 198,588.64

July 2017 Actual

3

24,966.14 209,909.61 202,881.85 27,567.08 0.00 2,500.00 5,980.03 38,501.03 632,226.43 1,144,532.17

594,657.37 938,291.00 228,195.06 43,267.50 53,809.12 3,245.00 47,703.25 1,909,168.30

July 2017 YTD Actual

41,550.00 778,538.00 196,369.00 21,100.00 9,300.00 4,000.00 10,000.00 81,000.00 1,077,560.00 2,219,417.00

659,110.00 1,145,650.00 213,955.00 35,500.00 85,000.00 5,900.00 81,777.00 2,226,892.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity For the Seven Months Ending July 31, 2017

(16,583.86) (568,628.39) 6,512.85 6,467.08 (9,300.00) (1,500.00) (4,019.97) (42,498.97) (445,333.57) (1,074,884.83)

(64,452.63) (207,359.00) 14,240.06 7,767.50 (31,190.88) (2,655.00) (34,073.75) (317,723.70)

Variance

34,782.05 140,610.81 180,692.98 13,613.29 7,199.26 0.00 9,061.72 27,718.89 611,220.54 1,024,899.54

526,566.66 972,617.50 181,096.84 18,485.00 47,170.15 3,210.00 44,275.00 1,793,421.15

July 2016 YTD Actual

34.97 4,635.76 2,247.78 6,918.51 6,918.51 9,299.56

Exchange Rate Gain Int/Mkt Gain-LT Merrill Lynch ML Investment Unreal Gain/Loss Total Revenue - Non-Operations

Net Revenue (Expenses) - Non-Operations

Net Change In Assets

Net Revenue (Expenses) - Operations

July 2017 Actual 2,381.05

4

796,451.82

31,815.69

(931.78) 8,740.42 24,007.05 31,815.69

July 2017 YTD Actual 764,636.13

7,475.00

0.00

0.00 0.00 0.00 0.00

2017 Annual Budget 7,475.00

Student & Youth Travel Association Statement of Activity For the Seven Months Ending July 31, 2017

788,976.82

31,815.69

(931.78) 8,740.42 24,007.05 31,815.69

Variance 757,161.13

793,554.88

25,033.27

33.51 4,378.23 20,621.53 25,033.27

July 2016 YTD Actual 768,521.61

Travel Community Outreach Membership Marketing Tradeshows Educator's Resource Guide SYTA Events Membership Development Member Communications Awards/Recognition Membership Services International Program

Renewals-Active Dues Renewals-Active Subsidiary Dues Renewals-Associate Dues New-Active Dues New-Associate Dues

Net Revenue (Expenses)

100-51002-000 100-51006-000 100-51008-000 100-51010-000 100-51016-000 100-51018-000 100-51102-000 100-51108-000 100-51112-000 100-51222-000 Total Expenses

Expenses

100-41010-000 100-41020-000 100-41030-000 100-41210-000 100-41230-000 Total Revenue

Revenue

71,912.20

1,129.98 100.00 59.73 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1,289.71

6,906.67 0.00 43,916.08 1,653.75 20,725.41 73,201.91

July 2017 Actual

5

569,691.23

6,919.46 5,667.05 5,197.75 0.00 2,083.03 861.19 2,862.96 0.00 0.00 1,374.70 24,966.14

68,273.33 932.50 411,119.05 4,723.33 109,609.16 594,657.37

July 2017 YTD Actual

617,560.00

10,650.00 6,000.00 3,200.00 1,000.00 1,000.00 2,200.00 6,500.00 1,500.00 1,000.00 8,500.00 41,550.00

74,375.00 1,200.00 469,875.00 1,785.00 111,875.00 659,110.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity MEMBERSHIP For the Seven Months Ending July 31, 2017

(47,868.77)

(3,730.54) (332.95) 1,997.75 (1,000.00) 1,083.03 (1,338.81) (3,637.04) (1,500.00) (1,000.00) (7,125.30) (16,583.86)

(6,101.67) (267.50) (58,755.95) 2,938.33 (2,265.84) (64,452.63)

Variance

491,784.61

11,450.02 4,688.55 2,272.65 0.00 218.00 2,124.35 5,196.00 0.00 0.00 8,832.48 34,782.05

62,510.82 910.00 365,295.41 4,464.17 93,386.26 526,566.66

July 2016 YTD Actual

200-52002-000 200-52004-000 200-52006-000 200-52007-000 200-52008-000 200-52010-000 200-52012-000 200-52014-000 200-52018-000 200-52020-000 200-52022-000 200-52024-000 200-52026-000 200-52028-000

Expenses

200-42102-000 200-42104-000 200-42106-000 200-42112-000 200-42114-000 200-42116-000 200-42118-000 Total Revenue

Revenue

Audio Visual Awards/Gifts Social Media/Mobile APP Mobile App Business Trade Meeting Supplies Cancellation Insurance Marketing Site Visit Travel Exp Food & Beverage General Printing (NonBro/Prog) Graphic Designs Office Supplies (Conf) Pins & Buttons Special Event

Conf Reg - Active & Prospective Conf Reg - Associate Conf Reg - Day & Evening/Executive S Conference Sponsorships Hotel Room Rebates Post Conference FAM Tours Special Event

83,320.60 0.00 0.00 0.00 34.99 0.00 0.00 0.00 0.00 243.31 11.00 382.24 0.00 0.00

2,287.00 47,125.00 0.00 47,600.00 0.00 11,446.00 1,425.00 109,883.00

July 2017 Actual

6

83,320.60 64.38 800.00 5,000.00 34.99 3,137.27 3,659.78 8,859.20 0.00 449.81 1,331.75 382.24 0.00 500.00

45,917.00 647,520.00 3,520.00 197,140.00 0.00 16,019.00 28,175.00 938,291.00

July 2017 YTD Actual

115,000.00 2,000.00 15,000.00 4,500.00 4,000.00 2,800.00 5,000.00 7,500.00 175,000.00 2,000.00 5,000.00 2,000.00 300.00 68,000.00

36,875.00 682,400.00 3,000.00 245,000.00 110,000.00 4,000.00 64,375.00 1,145,650.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity CONFERENCE For the Seven Months Ending July 31, 2017

(31,679.40) (1,935.62) (14,200.00) 500.00 (3,965.01) 337.27 (1,340.22) 1,359.20 (175,000.00) (1,550.19) (3,668.25) (1,617.76) (300.00) (67,500.00)

9,042.00 (34,880.00) 520.00 (47,860.00) (110,000.00) 12,019.00 (36,200.00) (207,359.00)

Variance

0.00 0.00 25.00 0.00 4,753.78 2,437.28 5,481.24 9,477.16 0.00 400.00 3,090.00 66.50 0.00 1,500.00

49,845.00 664,970.00 5,440.00 172,952.50 5,520.00 0.00 73,890.00 972,617.50

July 2016 YTD Actual

Postage Program & Brochure Printing Reg Bags & Badge Holders Room Charges Security Shipping to/from Conf Signage Speaker Fees Speaker Travel Conference Materials/Marketing Sponsor Fulfillment Conference Shirts Staff Support Staff Travel & Expenses Exhibit Hall/General Sessions Transporation Web Site/Appt Scheduling Outsource Conference Service Board Meetings Convention Center Fees Miscellaneous-Conference fee

Net Revenue (Expenses)

200-52030-000 200-52032-000 200-52034-000 200-52036-000 200-52038-000 200-52040-000 200-52042-000 200-52044-000 200-52046-000 200-52047-000 200-52049-000 200-52050-000 200-52052-000 200-52054-000 200-52056-000 200-52057-000 200-52058-000 200-52060-000 200-52062-000 200-52064-000 200-52090-000 Total Expenses 10,260.90

July 2017 Actual 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 542.65 0.00 3,802.50 632.26 10,282.33 0.00 370.22 0.00 99,622.10

7

728,381.39

July 2017 YTD Actual 0.00 915.60 (2,920.00) 0.00 0.00 0.00 0.00 2,000.00 2,925.26 2,000.00 2,000.00 0.00 0.00 4,139.44 0.00 3,802.50 10,192.26 76,944.31 0.00 370.22 0.00 209,909.61 367,112.00

2017 Annual Budget 1,000.00 5,000.00 2,000.00 10,000.00 2,000.00 5,000.00 13,000.00 15,000.00 8,000.00 4,000.00 2,800.00 750.00 500.00 10,000.00 75,000.00 35,000.00 14,000.00 135,388.00 5,000.00 25,000.00 2,000.00 778,538.00

Student & Youth Travel Association Statement of Activity CONFERENCE For the Seven Months Ending July 31, 2017

361,269.39

Variance (1,000.00) (4,084.40) (4,920.00) (10,000.00) (2,000.00) (5,000.00) (13,000.00) (13,000.00) (5,074.74) (2,000.00) (800.00) (750.00) (500.00) (5,860.56) (75,000.00) (31,197.50) (3,807.74) (58,443.69) (5,000.00) (24,629.78) (2,000.00) (568,628.39)

832,006.69

July 2016 YTD Actual 0.00 0.00 720.16 0.00 0.00 0.00 0.00 17,945.30 177.20 2,040.00 0.00 0.00 0.00 2,203.88 0.00 0.00 6,140.00 83,953.31 0.00 0.00 200.00 140,610.81

240-52402-000 240-52404-000 240-52406-000 240-52407-000 240-52410-000 240-52411-000 240-52412-000 240-52414-000 240-52416-000 240-52418-000 240-52420-000 240-52422-000 240-52424-000 240-52426-000 240-52427-000 240-52428-000 240-52429-000

Expenses

240-42402-000 240-42404-000 240-42410-000 240-42420-000 Total Revenue

Revenue

Audio Visual Communications and Internet Food & Beverage Hotel Room Charges Graphic Designer Cancellation Insurance Printing Shipping Signage Site Visit Speaker Fee Speaker/Guest Travel Staff Travel Supplies and Plaques Gifts/Awards Staff/Speaker/Guest Rooms Special Event

Summit Member Registration Evening Social Guest Reg Sponsorships Hotel Commissions

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00

July 2017 Actual

8

6,732.61 1,586.66 76,224.83 54,597.89 6,440.00 1,502.23 1,710.22 1,616.22 360.00 438.20 12,000.00 1,228.14 4,021.67 965.39 3,098.81 4,430.03 2,000.15

33,960.00 12,774.00 175,481.00 5,980.06 228,195.06

July 2017 YTD Actual

8,000.00 300.00 71,000.00 51,840.00 4,280.00 617.00 2,200.00 500.00 500.00 1,500.00 10,800.00 2,000.00 6,500.00 350.00 2,000.00 2,532.00 2,500.00

26,000.00 10,000.00 164,500.00 13,455.00 213,955.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity SUMMIT For the Seven Months Ending July 31, 2017

(1,267.39) 1,286.66 5,224.83 2,757.89 2,160.00 885.23 (489.78) 1,116.22 (140.00) (1,061.80) 1,200.00 (771.86) (2,478.33) 615.39 1,098.81 1,898.03 (499.85)

7,960.00 2,774.00 10,981.00 (7,474.94) 14,240.06

Variance

0.00 0.00 148,873.22 0.00 2,413.50 587.07 1,435.00 1,064.27 80.00 479.26 0.00 4,528.29 5,144.08 215.92 1,012.97 0.00 0.00

34,960.00 1,140.00 133,945.00 11,051.84 181,096.84

July 2016 YTD Actual

Summit Misc Sight Seeing Postage Online Registration/Website Outsourcing Sightseeing and Ground Transfers

Net Revenue (Expenses)

240-52430-000 240-52431-000 240-52434-000 240-52438-000 240-52441-000 Total Expenses (1,000.00)

July 2017 Actual 0.00 0.00 0.00 1,000.00 0.00 1,000.00

9

25,313.21

July 2017 YTD Actual 0.00 0.00 0.00 16,999.98 6,928.82 202,881.85 17,586.00

2017 Annual Budget 500.00 200.00 250.00 20,000.00 8,000.00 196,369.00

Student & Youth Travel Association Statement of Activity SUMMIT For the Seven Months Ending July 31, 2017

7,727.21

Variance (500.00) (200.00) (250.00) (3,000.02) (1,071.18) 6,512.85

403.86

July 2016 YTD Actual 1,298.00 232.67 0.00 10,000.00 3,328.73 180,692.98

Sponsorship Fulfillment Sponsorship Recognition IPW Tradeshow Corporate & Strategic Partnership Exp

Net Revenue (Expenses)

260-52602-000 260-52606-000 260-52608-000 260-52618-000 Total Expenses

Expenses

260-42610-000 Sponsorship Income Total Revenue

Revenue

(697.45)

149.14 0.00 548.31 0.00 697.45

0.00 0.00

July 2017 Actual

10

15,700.42

149.14 1,000.00 26,353.74 64.20 27,567.08

43,267.50 43,267.50

July 2017 YTD Actual

14,400.00

2,100.00 2,000.00 15,000.00 2,000.00 21,100.00

35,500.00 35,500.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity SPONSORSHIP For the Seven Months Ending July 31, 2017

1,300.42

(1,950.86) (1,000.00) 11,353.74 (1,935.80) 6,467.08

7,767.50 7,767.50

Variance

4,871.71

0.00 0.00 13,613.29 0.00 13,613.29

18,485.00 18,485.00

July 2016 YTD Actual

Net Revenue (Expenses)

300-53011-000 Marketing 300-53012-000 Tradeshows 300-53015-000 UBIT Taxes Total Expenses

Expenses

300-43002-000 Magazine Royalties 300-43004-000 Other Royalties Total Revenue

Revenue

8,393.98

0.00 0.00 0.00 0.00

7,651.68 742.30 8,393.98

July 2017 Actual

11

53,809.12

0.00 0.00 0.00 0.00

50,653.62 3,155.50 53,809.12

July 2017 YTD Actual

75,700.00

2,800.00 2,000.00 4,500.00 9,300.00

75,000.00 10,000.00 85,000.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity PUBLISHING For the Seven Months Ending July 31, 2017

(21,890.88)

(2,800.00) (2,000.00) (4,500.00) (9,300.00)

(24,346.38) (6,844.50) (31,190.88)

Variance

39,970.89

2,800.00 0.00 4,399.26 7,199.26

47,170.15 0.00 47,170.15

July 2016 YTD Actual

Net Revenue (Expenses)

400-54002-000 CSTP Program Expense 400-54006-000 General SYTA University Session Total Expenses

Expenses

400-44004-000 CSTP Revenue Total Revenue

Revenue

295.00

0.00 0.00 0.00

295.00 295.00

July 2017 Actual

12

745.00

0.00 2,500.00 2,500.00

3,245.00 3,245.00

July 2017 YTD Actual

1,900.00

1,000.00 3,000.00 4,000.00

5,900.00 5,900.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity PROFESSIONAL DEVELOPMENT For the Seven Months Ending July 31, 2017

(1,155.00)

(1,000.00) (500.00) (1,500.00)

(2,655.00) (2,655.00)

Variance

3,210.00

0.00 0.00 0.00

3,210.00 3,210.00

July 2016 YTD Actual

0.00 0.00 0.00

450-54502-000 Advocacy Total Expenses

Net Revenue (Expenses)

Expenses

July 2017 Actual

13

(5,980.03)

5,980.03 5,980.03

July 2017 YTD Actual

(10,000.00)

10,000.00 10,000.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity GOVERNMENT RELATIONS For the Seven Months Ending July 31, 2017

4,019.97

(4,019.97) (4,019.97)

Variance

(9,061.72)

9,061.72 9,061.72

July 2016 YTD Actual

Public Relation Expenses Educational PR Marketing Outsourced Marketing & Communica Safety Initiative Fund Exp Resource Guides & Int'l Research Reports Research Reports(Design, Printing, M

Net Revenue (Expenses)

500-55001-000 500-55002-000 500-55010-000 500-55014-000 500-55102-000 500-55104-000 500-55105-000 500-55200-000 Total Expenses

Expenses

14

(6,709.75)

0.00 3,079.00 0.00 2,000.00 0.00 1,100.00 0.00 530.75 6,709.75

July 2017 Actual

(38,501.03)

3,000.00 6,579.00 0.00 16,000.00 7,728.75 1,100.00 3,562.53 530.75 38,501.03

July 2017 YTD Actual

(81,000.00)

25,000.00 6,500.00 0.00 26,000.00 10,000.00 2,500.00 10,000.00 1,000.00 81,000.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity MARK/COMM/PR For the Seven Months Ending July 31, 2017

42,498.97

(22,000.00) 79.00 0.00 (10,000.00) (2,271.25) (1,400.00) (6,437.47) (469.25) (42,498.97)

Variance

(27,718.89)

8,725.00 1,084.90 750.00 16,008.99 0.00 0.00 1,150.00 0.00 27,718.89

July 2016 YTD Actual

900-59006-000 900-59008-000 900-59010-000 900-59012-000 900-59014-000 900-59016-000 900-59018-000 900-59020-000 900-59025-000 900-59026-000 900-59028-000 900-59030-000 900-59036-000 900-59300-000 900-59301-000 900-59320-000 900-59600-000 900-59604-000

Expenses

Financial Charges General Printing-Admin Insurance Legal & Accounting Office Supplies Officer Travel/Executive Commit Postage Staff Travel Storage Telephone/Fax Teleconferences Miscellaneous-Admin Bad Debt Expense Web Maintenance Web Upgrades Management Fees Board Travel BOD Reimbursement

900-49000-000 SYF Management Fee Total Revenue

Revenue

5,943.31 155.63 0.00 0.00 335.23 0.00 425.35 416.98 55.00 369.93 463.32 314.24 0.00 3,395.00 0.00 74,061.30 0.00 0.00

6,814.75 6,814.75

July 2017 Actual

15

30,169.15 1,524.18 6,543.00 9,428.00 713.47 397.18 2,090.49 1,584.57 3,640.61 1,752.26 3,874.58 1,317.75 0.00 10,455.00 9,250.00 518,429.10 109.73 781.76

47,703.25 47,703.25

July 2017 YTD Actual

38,000.00 5,000.00 7,500.00 12,000.00 1,000.00 8,000.00 3,200.00 5,000.00 1,300.00 3,600.00 3,700.00 1,500.00 5,000.00 7,900.00 25,000.00 887,860.00 0.00 16,000.00

81,777.00 81,777.00

2017 Annual Budget

Student & Youth Travel Association Statement of Activity GENERAL & ADMINISTRATIVE For the Seven Months Ending July 31, 2017

(7,830.85) (3,475.82) (957.00) (2,572.00) (286.53) (7,602.82) (1,109.51) (3,415.43) 2,340.61 (1,847.74) 174.58 (182.25) (5,000.00) 2,555.00 (15,750.00) (369,430.90) 109.73 (15,218.24)

(34,073.75) (34,073.75)

Variance

29,070.27 1,590.70 6,762.00 17,481.95 664.51 4,016.55 2,283.88 6,624.28 439.80 1,396.47 2,354.99 374.18 0.00 10,065.00 50.00 503,329.21 0.00 1,599.70

44,275.00 44,275.00

July 2016 YTD Actual

Conference Face to Face Fall Face to Face Board Meeting Executive Director Travel Summit Face to Face Spring Face to Face

(73,155.32)

6,918.51

Net Revenue (Expenses) - Non-Operations

Total Net Revenue (Expenses)

34.97 4,635.76 2,247.78 6,918.51

(80,073.83)

900-49096-000 Exchange Rate Gain 900-49100-000 Int & Mkt Gain on LT Merrill Lync 900-49110-000 ML Investment Unrealized Gain/ Total Revenue - Non-Operations

Net Revenue (Expenses) - Operations

900-59606-000 900-59608-000 900-59610-000 900-59612-000 900-59614-000 Total Expenses

July 2017 Actual 0.00 0.00 953.29 0.00 0.00 86,888.58

16

(552,707.49)

31,815.69

(931.78) 8,740.42 24,007.05 31,815.69

(584,523.18)

July 2017 YTD Actual 0.00 495.54 1,274.89 4,478.09 23,917.08 632,226.43

(995,783.00)

0.00

0.00 0.00 0.00 0.00

(995,783.00)

2017 Annual Budget 2,000.00 15,000.00 5,000.00 4,000.00 20,000.00 1,077,560.00

Student & Youth Travel Association Statement of Activity GENERAL & ADMINISTRATIVE For the Seven Months Ending July 31, 2017

443,075.51

31,815.69

(931.78) 8,740.42 24,007.05 31,815.69

411,259.82

Variance (2,000.00) (14,504.46) (3,725.11) 478.09 3,917.08 (445,333.57)

(541,912.27)

25,033.27

33.51 4,378.23 20,621.53 25,033.27

(566,945.54)

July 2016 YTD Actual 0.00 0.00 1,910.60 0.00 21,206.45 611,220.54

Section 5 ‐ Membership                                       

SYTA

The Voice of Student & Youth Travel®

TOUR OPERATOR (ACTIVE) MEMBERSHIP APPLICATION ACTIVE MEMBERSHIP is available to group travel planners, tour operators, travel agencies, and wholly-owned subsidiaries of SYTA Active member companies.

LEGAL COMPANY NAME TRADE OR DBA COMPANY NAME (As you would like it to appear in all SYTA listings) PHYSICAL MAILING ADDRESS (Will be printed in publications and published online) Street Address City

State

Telephone

Extension

Fax

General 800 #

Website

Email

Facebook Page Title

Zip

Twitter Handle @

COMPANY DESCRIPTION Please provide a 25-50 word company description to be used in the SYTA membership directory and online resource

REFERRAL I was referred by:

FOR ANY QUESTIONS, please contact SYTA Membership at 703-610-1263 or [email protected]

8400 Westpark Drive, 2nd Floor, McLean, VA 22102-5116 / P (703) 610-1263 / F (703) 610-0270 / www.syta.org 1

ACTIVE MEMBERSHIP REQUIREMENTS Please confirm that your company fulfills these requirements by checking the box. Students are defined as less than 26 years of age. Please select the one (1) applicable to your business: Your company provides travel for a minimum of 3,000 students/youths per year and earns annual gross revenue of at least $1 million USD from student/youth tours in the previous fiscal year and has been in business for a minimum of three years. Your company provides travel for a minimum of 1,000 students/youths per year and earns annual gross revenue of at least $500,000 USD from student/youth tours in the previous fiscal year and has been in business for a minimum of six years. Please check all that apply: Your company’s principals have never have been convicted (or otherwise found guilty or pleaded no contest) of any offense involving fraud, deception, breach of trust, child abuse, or any felony. None of your company’s principals have declared bankruptcy in the past five years. Your company is a single-business entity. Consortia, associations, or franchisers are not eligible; however, their individual entities may qualify. Your company has an established mailing address. May include P.O. Box. Your company complies with all laws, regulations, and licensing requirements applicable to the operation of your business.

REQUIRED BUSINESS DOCUMENTATION Please provide a copy of each with your application. Your company maintains Errors and Omissions (Professional Liability) insurance of no less than US $1 million per occurrence. Your company maintains General Liability insurance of no less than US $1 million per occurrence. You must submit a copy of the certificate of incorporation/other document establishing legal name. Your company has a Consumer Protection Plan in place that equals or exceeds any one of the following standards (sample documents attached): Please check the one you will be submitting: Company places all customer payments in an escrow account until paid as tour expenses or earned as income by the company. Proof of separate escrow account (bank statement) is required to meet this requirement. • Company purchases a bond equal to $200,000 USD with SYTA listed as the beneficiary. • Company will provide an irrevocable letter of credit from your bank, bank-issued certificate of deposit or an indemnity bond with SYTA listed as the beneficiary in amount equal to at least $200,000 USD. Such a bond will be structured to continue 90 days after the end of the company’s membership year. • The majority owner or one or more minority owners (ownership interests must total more than 50%), of the company will sign a notarized full personal guaranty(s) with SYTA listed as the beneficiary in the amount equal to $200,000 USD to repay customer payments upon default, insolvency or bankruptcy. • Company has obtained an unqualified audit from an independent CPA/Chartered Accountant within the last 12 months. That audit (along with previous unqualified audits as needed) must indicate that the company was profitable for at least two of the last four years and that the company has a positive net worth as of the most recent audited year-end. • If you are a member of USTOA, TICO, or other organization with a SYTA approved consumer protection plan, you may submit your membership documentation with your application. You must submit the name of (1) business reference from the tourism industry. Reference Name: ________________________________Company: ________________________________ Phone:__________________

2

CHANGE OF OWNERSHIP If your company has changed ownership within the last year, please review the following: Check if applicable: If a current member company changes ownership less than 50%, the new owner must apply for a transfer of membership. If a current member company changes ownership more than 50%, a new membership application is required. If a current SYTA member’s ownership changes more than 50%, the new owner(s) must have three years’ experience in the student travel industry or the senior management team must include at least one person with three years of student travel industry experience and must be listed as the designated representative for the company. Consumer Protection Plan documents must be resubmitted with the new owners signature. For non-SYTA member companies: If ownership in a student tour operator company changes more than 50% and the company then wants to become a SYTA member, in addition to meeting the membership requirements, the new owner(s) must have three years’ experience in the student travel industry or the senior management team must include at least one person with three years of student travel industry experience and must be listed as the designated representative for the company.

PLEASE INITIAL ALL BELOW: I understand that SYTA reserves the right at any time to ask for documentation to support any statements made in the membership application and the renewal application. Failure to supply any such documentation in a timely manner may lead to the rejection of an application or any other appropriate action by the SYTA Board of Directors. I have read and agree to comply with the SYTA Code of Ethics. I agree to maintain good financial standing with SYTA.

SYTA’s Code of Ethics: Honesty and Integrity: SYTA members shall conduct business in a manner reflecting honesty, honor and integrity. Truth in Advertising: SYTA members shall be accurate and truthful in representing products and services in all offerings, advertisements, and promotions. Disclosure: SYTA members shall disclose in writing to the contracted party all terms, conditions, inclusions and policies of the agreed-to services. Commitment to Satisfaction: SYTA members shall strive to resolve all disputes and concerns between its company and its clients. Professional Conduct: SYTA members shall conduct their business activities in a professional manner with the general public. Compliance with Law: SYTA members shall conduct their business in compliance with all applicable state/province and country laws and regulations. Pledge of Loyalty: SYTA members shall pledge loyalty to the Association and agree to pursue and support its objectives. Membership Pledge: By my signature on this application, I certify that all statements made herein are true and accurate and I agree to abide by the SYTA Code of Ethics and made every attempt to meet the requirements of the membership criteria. I certify that my company has an established mailing address. I understand that I have 60 days from the date my application is received at the SYTA office to complete the application process, and that my company is not entitled to a refund of membership dues if the membership application process is not completed for any reason. Once my application packet is complete, it will be forwarded to the Board of Directors for review and action. I also certify that I have the authorization to sign on behalf of this organization. Note: The membership runs from one full year from date of application.

Signature

Date

3

PLEASE INCLUDE ALL CONTACTS WHO SHOULD RECEIVE BENEFITS. LIST OF COMPANY CONTACTS(As you would like it to appear in all SYTA listings) Primary Contact: listed in the directory and serve as the “Designated Representative” for your company Billing Contact: person who should receive billing information or invoice(s) Directory Contact: person who will be listed in the Membership Directory and Online Resource Guide Primary Contact

Title

Email

Phone

Billing Contact

Title

Email

Phone

Directory Contact

Title

Email

Phone

ADDITIONAL CONTACTS Add the following staff to receive SYTA membership benefits Contact Name

Title

Email

Phone

Contact Name

Title

Email

Phone

Contact Name

Title

Email

Phone

4

MEMBERSHIP DUES Active Membership + Annual Conference One-Time Initiation Fee (upon joining): Annual Membership Dues: 2018 Annual Conference Registration (1 appointment taker):

US $250.00 (waived with conference bundle) US $695.00 US $305.00

Total: US $1,000.00 Active Membership (No Conference) One-Time Initiation Fee (upon joining): Annual Membership Dues: Optional Donation to the SYTA Youth Foundation:

US $250.00 US $695.00 US $50.00

Total: US $995.00 Active Subsidiary Member Dues Annual Membership Dues: Optional Donation to the SYTA Youth Foundation:

US $445.00 US $50.00

Total: US $495.00 Checks can be made payable to SYTA, or if paying by credit card, please complete the following information. A receipt will be emailed you when your credit card is charged. A welcome email and packet will be sent to you upon completion of your membership application. Please forward this entire application with all required documentation and payment to: SYTA Attn: Membership 8400 Westpark Dr., 2nd Floor McLean, VA 22102-5116

PAYMENT INFORMATION Name as it appears on your card Credit Card Number V-Code (last 3 digits printed in back of card)

Expiration Date Billing Address for Card

State

City

Zipcode

I authorize SYTA to charge my credit card the amount of: $ Signature

Date

FOR ANY QUESTIONS, please contact SYTA Membership at 703-610-1263 or [email protected]

5

SAMPLE BOND FOR CONSUMER PROTECTION PLAN The effective date is one year and sixty days from the date the company joins SYTA.

Date Company Name (company applying for membership) Address

Issuing Institution: Bond Company Address and Phone Beneficiary of Bond Student & Youth Travel Association 8400 Westpark Drive 2nd Floor McLean, Virginia 22102 703.610.1263 The (company listed above) is purchasing a bond for $200,000 to be issued to the Student & Youth Travel Association for the period of (one year and sixty days) should the (company name) not fulfill their obligation with their client or return the client’s deposits.

6

SAMPLE BANK LETTER OF CREDIT BANK NAME AND ADDRESS LETTER OF AUTHORIZATION FOR SYTA REQUIRED CONSUMER PROTECTION PLAN Student & Youth Travel Association (SYTA) 8400 Westpark Dr, 2ND Floor McLean, VA 22102 To Whom It May Concern: We hereby authorize the Student & Youth Travel Association, Inc. (SYTA) to draw against Bank Account #______________ at (Bank Name) in the amount of $200,000.00 USD on the following conditions. 1.

There must be delivered to Bank Name this Letter of Authorization together with a written certification under oath by an authorized representative of SYTA:

2.

The certification must state that Company Name has not refunded tour deposits due its clients and that nonpayment of these refunds exists as a result of Company Name default, insolvency or bankruptcy; and

3.

The certification must also state that the funds drawn under this Authorization will be applied exclusively for protection against financial losses of Company Name client deposits as well as to defray any legal costs incurred by SYTA in implementing same.

4.

This Letter of Authorization remains in place until and unless both Company Name and SYTA advise Bank Name in writing that it is being withdrawn.

5.

No withdrawals may be made against Account #______ at Bank Name by any person or entity other than SYTA while this Letter of Authorization is in effect.

6.

This Authorization is governed by the laws of the State of Name.

Signed this ___ day of ______, 20__. Tour Operator: Company Name Company Address Line 1 Company Address Line 2

Credit Issuer

By: Name President

By:

7

SAMPLE OF FULL PERSONAL GUARANTEE KNOW ALL PERSONS BY THESE PRESENTS, THAT I (WE) (Personal Guarantor)

(Address)

(% ownership)

(Personal Guarantor) as GUARANTOR(s) on behalf of

(Address)

(% ownership)

(Name of Tour Operator) a corporation created and existing under the laws of the State/Province of ___________________________________ as PRINCIPAL guarantee to the Student & Youth Travel Association “Obligee” (or “SYTA”) in the amount of $200,000 USD for which, I (we) who am or are the Guarantor(s)’ owning over 50% of the equity in Principal, I (we) guarantee and bind ourselves, our heirs, executors, administrators, successors, and assigns, jointly and severally, as follows: WHEREAS, by resolution adopted by the Obligee, all Active Members of SYTA must maintain consumer protection of not less than $200,000 USD in favor of the Obligee for the exclusive protection of clients of the Principal in the event of Principal’s default, insolvency or bankruptcy; WHEREAS, (SYTA) will for and on behalf of clients of the above-named Principal administer and disburse said funds in the event said clients of the Principal shall sustain financial loss as the result of default, insolvency or bankruptcy of the Principal and; WHEREAS, the Principal is or intends to become an Active Member and desires to comply with said resolution by furnishing this Personal Guarantee. This obligation is void if the Principal refunds or causes to be refunded all tour payments and deposits for which its customers are due by contract or law. In addition, while in full force and effect this Guarantee is subject to the following stipulations, terms and conditions. 1. Recoverable claims shall exist under this Guarantee if the Principal becomes insolvent, ceases to be a functioning entity, is in default of any obligation to its clients, or on whose behalf a court has issued an order prohibiting or deferring prosecution of claims by general creditors against such Principal pending completion of voluntary reorganization. 2. The effective date of this Guarantee commence on (Current date). It shall remain viable so long as Principal is an Active Member of SYTA, or until this guarantee is replaced by that of a new Guarantor acceptable to SYTA. 3. Regardless of the number of years this Guarantee shall continue in force, the liability of the Principal and Guarantor shall not be cumulative and shall be limited to the amount stated above. 4. This guarantee shall be deemed canceled as of the date specified in #2 above; provided, however, that the Principal and the Guarantor shall remain liable for any and all valid claims for tour payments and deposits received or on behalf of the Principal during the effective date of the Guarantee.

8

5. In the event of payment hereunder, the Guarantor shall be subrogated to all rights of the Obligee and the Obligee shall execute any and all documents necessary to assist in Guarantor’s recovery rights. 6. In the event of circumstances that may give rise to a loss in which this Guarantee may or will be invoked, the Obligee shall notify the Guarantor as soon as practical at its address(es) as follows: _______________________________________________________________________________________________ 7. In the event of loss, the Obligee shall submit full details as soon as practicable and Guarantor will make payments to Obligee within thirty (30) days of written notification of such loss. 8. The Guarantee provided herein shall be excess over all other existing guarantees or insurance. 9. Payment from the Guarantor to the Obligee of any and all losses recoverable hereunder shall satisfy the Guarantor’s obligation herein, it being understood that the Guarantor has no direct obligation under this instrument to clients of the Principal, or any other persons other than the Obligee named herein. 10. This instrument of Guarantee shall be subject to the laws of the Commonwealth of Virginia and all parties herein, namely the Principal, the Obligee, and Guarantor, agree that any and all legal actions to recover hereunder must be instituted in the Commonwealth of Virginia. IN WITNESS WHEREOF, the undersigned has caused this instrument to be executed under seal, as of the ______ day of _____________ , 20______ . Principal: Guarantor: By: _______________________ (Title)

(Signature) Guarantor: (Signature) STATE/PROVINCE OF STATE/PROVINCE OF on _________________ , 20_________ Then personally appeared before me and acknowledged the foregoing to be his free act and deed. (Name) Notary Public My Commission Expires:

9

SAMPLE SYTA REFERENCE LETTER - ACTIVE MEMBER APPLICANTS Note: Letter must be generated on the letterhead of referring company. The Office will accept letters by mail, fax: (703) 610-0270 or email: [email protected]

Date Executive Director Student & Youth Travel Association 8400 Westpark Drive, 2nd Floor McLean VA, 22102-5116 USA

Dear Executive Director, My company is a (specify type of company). We have conducted business with (name of active member applicant company) for over three years. I recommend (name of active member applicant company) for membership in the Student & Youth Travel Association (SYTA®). Sincerely, Signature of person giving the reference Name (Typed) Title Company Street Address City, Province/State & Zip/Postal Code Country Phone

10

SYTA

The Voice of Student & Youth Travel®

ASSOCIATE MEMBERSHIP APPLICATION ASSOCIATE MEMBERSHIP is available to destinations, receptive operators, and suppliers of products, goods, and services to the student and youth market.

LEGAL COMPANY NAME TRADE OR DBA COMPANY NAME (As you would like it to appear in all SYTA listings) PHYSICAL MAILING ADDRESS (Will be printed in publications and published online) Street Address City

State

Telephone

Extension

Fax

General 800 #

Website

Email

Facebook Page Title

Zip

Twitter Handle @

FOR ANY QUESTIONS, please contact SYTA Membership at 703-610-1263 or [email protected] COMPANY DESCRIPTION Please provide a 25-50 word company description to be used in the SYTA membership directory and online resource

8400 Westpark Drive, 2nd Floor, McLean, VA 22102-5116 / P (703) 610-1263 / F (703) 610-0270 / www.syta.org 1

COMPANY MEMBER TYPE (see list below) Please provide one (1) member type that fits your company best. Associate Organization Type Advertising Agency Art Galleries Association Attractions- Educational Attractions- Fun Camp Caterer Communications Consulting Corporation Council Cruise- Dining Cruise- Overnight Cruise- Sightseeing CVB- Government Designated CVB- Private Destination Management Service Distributer

Educational Facility Entertainment Entertainment Agencies Festival Foundation Government Agency Historic Sights & Neighborhood Hotel Hotel Chain/Management Group Hotel/Meeting Facility Insurance Limo/Car Rentals Local Sightseeing Lodging- Hostel Lodging- Hotel Lodging- Other Manufacturer- Supplier Media

Meeting Facilities Motorcoach Operator Museum Not For Profit Other Performing Arts Organization Printer Pro Sports Professional Society Railroads Receptive Operator Recreation Restaurant Retail Salon/Spa Security Guards Special Events State Agency

Technology Theater- Broadway Theater- Dinner Theater- Off Broadway Theater- Regional Theater- Ticket Broker Theme/Water/Amusement Park Tour Operator Transportation Venue- Amphitheater Venue- Arena Venue- Stadium Venue- Theater Wholesaler Wholesaler- Distributor

LIST OF COMPANY CONTACTS (As you would like it to appear in all SYTA listings) Primary Contact: listed in the directory and serves as the “Designated Representative” for your company Billing Contact: person who should receive billing information or invoice(s) Directory Contact: person who will be listed in the Membership Directory and Online Resource Guide Primary Contact

Title

Email

Phone

Billing Contact

Title

Email

Phone

Directory Contact

Title

Email

Phone

ADDITIONAL CONTACTS Add the following staff to receive SYTA membership benefits Contact Name

Title

Email

Phone

Contact Name

Title

Email

Phone

Contact Name

Title

Email

Phone

2

REFERRAL I was referred by: ASSOCIATE MEMBERSHIP REQUIREMENTS Please initial all below: I have read and agreed to comply with the SYTA Code of Ethics. I agree to maintain good financial standing with SYTA. I will submit a copy of certificate of incorporation/other document establishing legal name. My company has an established mailing address. Please submit the name of (1) business reference from the tourism industry. Reference Name: ____________________________________________________________ Phone: ______________________________ Company: _______________________________________________________________________________________________________ SYTA’s Code of Ethics: Honesty and Integrity: SYTA members shall conduct business in a manner reflecting honesty, honor and integrity. Truth in Advertising: SYTA members shall be accurate and truthful in representing products and services in all offerings, advertisements, and promotions. Disclosure: SYTA members shall disclose in writing to the contracted party all terms, conditions, inclusions and policies of the agreed-to services. Commitment to Satisfaction: SYTA members shall strive to resolve all disputes and concerns between its company and its clients. Professional Conduct: SYTA members shall conduct their business activities in a professional manner with the general public. Compliance with Law: SYTA members shall conduct their business in compliance with all applicable state/province and country laws and regulations. Pledge of Loyalty: SYTA members shall pledge loyalty to the Association and agree to pursue and support its objectives. Membership Pledge: By my signature on this application, I certify that all statements made herein are true and accurate and I agree to abide by the SYTA Code of Ethics and made every attempt to meet the requirements of the membership criteria. I certify that my company has an established mailing address. I understand that I have 60 days from the date my application is received at the SYTA office to complete the application process, and that my company is not entitled to a refund of membership dues if the membership application process is not completed for any reason. Once my application packet is complete, it will be forwarded to the Board of Directors for review and action. I also certify that I have the authorization to sign on behalf of this organization. Note: The membership runs from one full year from date of application.

Signature

Date

3

MEMBERSHIP DUES Associate Membership + Annual Conference One-Time Initiation Fee (upon joining): Annual Membership Dues: 2018 Annual Conference Registration (1 appointment taker):



US $500.00 (waived with conference bundle) US $945.00 US $1,009.00 Total: US $1,954.00

Associate Membership (No Conference) One-Time Initiation Fee (upon joining): Annual Membership Dues: Optional Donation to the SYTA Youth Foundation:



US $500.00 US $945.00 US $ 50.00 Total: US $1,495.00

Checks can be made payable to SYTA, or if paying by credit card, please complete the following information. A receipt will be emailed you when your credit card is charged. A welcome email and packet will be sent to you upon completion of your membership application. Please forward this entire application with all required documentation and payment to: SYTA Attn: Membership 8400 Westpark Dr., 2nd Floor McLean, VA 22102-5116

PAYMENT INFORMATION Name as it appears on your card Credit Card Number V-Code (last 3 digits printed in back of card)

Expiration Date Billing Address for Card

State

City

Zipcode

I authorize SYTA to charge my credit card the amount of: $ Signature

Date

FOR ANY QUESTIONS, please contact SYTA Membership at 703-610-1263 or [email protected]

4

SYTA

The Voice of Student & Youth Travel®

DUAL MEMBERSHIP APPLICATION DUAL MEMBERSHIP is available to companies who meet the requirements of both the Active and Associate member categories. TYPE A DUAL MEMBERS are those who only have one company name. TYPE B DUAL MEMBERS are those that have two company names. Please indicate which type of member: TYPE A

TYPE B Please note, Type B members must complete the Associate Membership Application.

LEGAL COMPANY NAME

TRADE OR DBA COMPANY NAME (As you would like it to appear in all SYTA listings) Please include company names for Active and Associate membership if different:

PHYSICAL MAILING ADDRESS For Type A or B Active Member Company (Will be printed in publications and published online) Street Address City

State

Telephone

Extension

Fax

General 800 #

Website

Email

Facebook Page Title

Zip

Twitter Handle @

PHYSICAL MAILING ADDRESS For Type B Associate Member Company (Will be printed in publications and published online) Street Address City

State

Telephone

Extension

Fax

General 800 #

Website

Email

Facebook Page Title

Zip

Twitter Handle @

8400 Westpark Drive, 2nd Floor, McLean, VA 22102-5116 / P (703) 610-1263 / F (703) 610-0270 / www.syta.org 1

COMPANY DESCRIPTION For Type A or B Active Member Company Please provide a 25-50 word company description to be used in the SYTA membership directory and online resource.

COMPANY DESCRIPTION For Type B Associate Member Company Please provide a 25-50 word company description to be used in the SYTA membership directory and online resource.

COMPANY MEMBER TYPE (see list below) For Type B Associate Member Company Please provide one (1) member type that fits your company best. Associate Organization Type Advertising Agency Art Galleries Association Attractions- Educational Attractions- Fun Camp Caterer Communications Consulting Corporation Council Cruise- Dining Cruise- Overnight Cruise- Sightseeing CVB- Government Designated CVB- Private Destination Management Service Distributer

Educational Facility Entertainment Entertainment Agencies Festival Foundation Government Agency Historic Sights & Neighborhood Hotel Hotel Chain/Management Group Hotel/Meeting Facility Insurance Limo/Car Rentals Local Sightseeing Lodging- Hostel Lodging- Hotel Lodging- Other Manufacturer- Supplier Media

Meeting Facilities Motorcoach Operator Museum Not For Profit Other Performing Arts Organization Printer Pro Sports Professional Society Railroads Receptive Operator Recreation Restaurant Retail Salon/Spa Security Guards Special Events State Agency

Technology Theater- Broadway Theater- Dinner Theater- Off Broadway Theater- Regional Theater- Ticket Broker Theme/Water/Amusement Park Tour Operator Transportation Venue- Amphitheater Venue- Arena Venue- Stadium Venue- Theater Wholesaler Wholesaler- Distributor

REFERRAL I was referred by:

FOR ANY QUESTIONS, please contact SYTA Membership at 703-610-1263 or [email protected]

2

ACTIVE MEMBERSHIP REQUIREMENTS Please confirm that your company fulfills these requirements by checking the box. Students are defined as less than 26 years of age. Please select the one (1) applicable to your business: Your company provides travel for a minimum of 3,000 students/youths per year and earns annual gross revenue of at least $1 million USD from student/youth tours in the previous fiscal year and has been in business for a minimum of three years. Your company provides travel for a minimum of 1,000 students/youths per year and earns annual gross revenue of at least $500,000 USD from student/youth tours in the previous fiscal year and has been in business for a minimum of six years. Please check all that apply: Your company’s principals have never have been convicted (or otherwise found guilty or pleaded no contest) of any offense involving fraud, deception, breach of trust, child abuse, or any felony. None of your company’s principals have declared bankruptcy in the past five years. Your company is a single-business entity. Consortia, associations, or franchisers are not eligible; however, their individual entities may qualify. Your company has an established mailing address. May include P.O. Box. Your company complies with all laws, regulations, and licensing requirements applicable to the operation of your business.

REQUIRED BUSINESS DOCUMENTATION Please provide a copy of each with your application. Your company maintains Errors and Omissions (Professional Liability) insurance of no less than US $1 million per occurrence. Your company maintains General Liability insurance of no less than US $1 million per occurrence. You must submit a copy of the certificate of incorporation/other document establishing legal name. Your company has a Consumer Protection Plan in place that equals or exceeds any one of the following standards (sample documents attached): Please check the one you will be submitting: Company places all customer payments in an escrow account until paid as tour expenses or earned as income by the company. Proof of separate escrow account (bank statement) is required to meet this requirement. • Company purchases a bond equal to $200,000 USD with SYTA listed as the beneficiary. • Company will provide an irrevocable letter of credit from your bank, bank-issued certificate of deposit or an indemnity bond with SYTA listed as the beneficiary in amount equal to at least $200,000 USD. Such a bond will be structured to continue 90 days after the end of the company’s membership year. • The majority owner or one or more minority owners (ownership interests must total more than 50%), of the company will sign a notarized full personal guaranty(s) with SYTA listed as the beneficiary in the amount equal to $200,000 USD to repay customer payments upon default, insolvency or bankruptcy. • Company has obtained an unqualified audit from an independent CPA/Chartered Accountant within the last 12 months. That audit (along with previous unqualified audits as needed) must indicate that the company was profitable for at least two of the last four years and that the company has a positive net worth as of the most recent audited year-end. • If you are a member of USTOA, TICO, or other organization with a SYTA approved consumer protection plan, you may submit your membership documentation with your application. You must submit the name of (1) business reference from the tourism industry. Reference Name: ________________________________Company: ________________________________ Phone:__________________

3

CHANGE OF OWNERSHIP If your company has changed ownership within the last year, please review the following: Check if applicable: If a current member company changes ownership less than 50%, the new owner must apply for a transfer of membership. If a current member company changes ownership more than 50%, a new membership application is required. If a current SYTA member’s ownership changes more than 50%, the new owner(s) must have three years’ experience in the student travel industry or the senior management team must include at least one person with three years of student travel industry experience and must be listed as the designated representative for the company. Consumer Protection Plan documents must be resubmitted with the new owners signature. For non-SYTA member companies: If ownership in a student tour operator company changes more than 50% and the company then wants to become a SYTA member, in addition to meeting the membership requirements, the new owner(s) must have three years’ experience in the student travel industry or the senior management team must include at least one person with three years of student travel industry experience and must be listed as the designated representative for the company.

PLEASE INITIAL ALL BELOW: I understand that SYTA reserves the right at any time to ask for documentation to support any statements made in the membership application and the renewal application. Failure to supply any such documentation in a timely manner may lead to the rejection of an application or any other appropriate action by the SYTA Board of Directors. I have read and agree to comply with the SYTA Code of Ethics. I agree to maintain good financial standing with SYTA. I will submit a copy of the certificate of incorporation/other document establishing legal name. SYTA’s Code of Ethics: Honesty and Integrity: SYTA members shall conduct business in a manner reflecting honesty, honor and integrity. Truth in Advertising: SYTA members shall be accurate and truthful in representing products and services in all offerings, advertisements, and promotions. Disclosure: SYTA members shall disclose in writing to the contracted party all terms, conditions, inclusions and policies of the agreed-to services. Commitment to Satisfaction: SYTA members shall strive to resolve all disputes and concerns between its company and its clients. Professional Conduct: SYTA members shall conduct their business activities in a professional manner with the general public. Compliance with Law: SYTA members shall conduct their business in compliance with all applicable state/province and country laws and regulations. Pledge of Loyalty: SYTA members shall pledge loyalty to the Association and agree to pursue and support its objectives. Membership Pledge: By my signature on this application, I certify that all statements made herein are true and accurate and I agree to abide by the SYTA Code of Ethics and made every attempt to meet the requirements of the membership criteria. I certify that my company has an established mailing address. I understand that I have 60 days from the date my application is received at the SYTA office to complete the application process, and that my company is not entitled to a refund of membership dues if the membership application process is not completed for any reason. Once my application packet is complete, it will be forwarded to the Board of Directors for review and action. I also certify that I have the authorization to sign on behalf of this organization. Note: The membership runs from one full year from date of application.

Signature

Date

4

PLEASE INCLUDE ALL CONTACTS WHO SHOULD RECEIVE BENEFITS.

LIST OF COMPANY CONTACTS(As you would like it to appear in all SYTA listings) Primary Contact for Active Membership: listed in the directory and serve as the “Designated Representative” for your company Primary Contact for Associate Membership: listed in the directory and serve as the “Designated Representative” for your company Billing Contact: person who should receive billing information or invoice(s) Directory Contact: person who will be listed in the Membership Directory and Online Resource Guide Primary Contact for Active Membership

Title

Email

Phone

Primary Contact for Associate Membership

Title

Email

Phone

Billing Contact

Title

Email

Phone

Directory Contact

Title

Email

Phone

ADDITIONAL CONTACTS Add the following staff to receive SYTA membership benefits Contact Name

Title

Email

Phone

Contact Name

Title

Email

Phone

Contact Name

Title

Email

Phone

5

MEMBERSHIP DUES Dual Membership (No Conference) Annual Membership Dues: US $1,195.00 Optional Donation to the SYTA Youth Foundation: US $50.00 Total: US $1,245.00 Checks can be made payable to SYTA, or if paying by credit card, please complete the following information. A receipt will be emailed you when your credit card is charged. A welcome email and packet will be sent to you upon completion of your membership application. Please forward this entire application with all required documentation and payment to: SYTA Attn: Membership 8400 Westpark Dr., 2nd Floor McLean, VA 22102-5116

PAYMENT INFORMATION Name as it appears on your card Credit Card Number V-Code (last 3 digits printed in back of card)

Expiration Date Billing Address for Card

State

City

Zipcode

I authorize SYTA to charge my credit card the amount of: $ Signature

Date

FOR ANY QUESTIONS, please contact SYTA Membership at 703-610-1263 or [email protected]

6

SAMPLE BOND FOR CONSUMER PROTECTION PLAN The effective date is one year and sixty days from the date the company joins SYTA.

Date Company Name (company applying for membership) Address

Issuing Institution: Bond Company Address and Phone Beneficiary of Bond Student & Youth Travel Association 8400 Westpark Drive 2nd Floor McLean, Virginia 22102 703.610.1263 The (company listed above) is purchasing a bond for $200,000 to be issued to the Student & Youth Travel Association for the period of (one year and sixty days) should the (company name) not fulfill their obligation with their client or return the client’s deposits.

7

SAMPLE BANK LETTER OF CREDIT BANK NAME AND ADDRESS LETTER OF AUTHORIZATION FOR SYTA REQUIRED CONSUMER PROTECTION PLAN Student & Youth Travel Association (SYTA) 8400 Westpark Dr, 2ND Floor McLean, VA 22102 To Whom It May Concern: We hereby authorize the Student & Youth Travel Association, Inc. (SYTA) to draw against Bank Account #______________ at (Bank Name) in the amount of $200,000.00 USD on the following conditions. 1.

There must be delivered to Bank Name this Letter of Authorization together with a written certification under oath by an authorized representative of SYTA:

2.

The certification must state that Company Name has not refunded tour deposits due its clients and that nonpayment of these refunds exists as a result of Company Name default, insolvency or bankruptcy; and

3.

The certification must also state that the funds drawn under this Authorization will be applied exclusively for protection against financial losses of Company Name client deposits as well as to defray any legal costs incurred by SYTA in implementing same.

4.

This Letter of Authorization remains in place until and unless both Company Name and SYTA advise Bank Name in writing that it is being withdrawn.

5.

No withdrawals may be made against Account #______ at Bank Name by any person or entity other than SYTA while this Letter of Authorization is in effect.

6.

This Authorization is governed by the laws of the State of Name.

Signed this ___ day of ______, 20__. Tour Operator: Company Name Company Address Line 1 Company Address Line 2

Credit Issuer

By: Name President

By:

8

SAMPLE OF FULL PERSONAL GUARANTEE KNOW ALL PERSONS BY THESE PRESENTS, THAT I (WE) (Personal Guarantor)

(Address)

(% ownership)

(Personal Guarantor) as GUARANTOR(s) on behalf of

(Address)

(% ownership)

(Name of Tour Operator) a corporation created and existing under the laws of the State/Province of ___________________________________ as PRINCIPAL guarantee to the Student & Youth Travel Association “Obligee” (or “SYTA”) in the amount of $200,000 USD for which, I (we) who am or are the Guarantor(s)’ owning over 50% of the equity in Principal, I (we) guarantee and bind ourselves, our heirs, executors, administrators, successors, and assigns, jointly and severally, as follows: WHEREAS, by resolution adopted by the Obligee, all Active Members of SYTA must maintain consumer protection of not less than $200,000 USD in favor of the Obligee for the exclusive protection of clients of the Principal in the event of Principal’s default, insolvency or bankruptcy; WHEREAS, (SYTA) will for and on behalf of clients of the above-named Principal administer and disburse said funds in the event said clients of the Principal shall sustain financial loss as the result of default, insolvency or bankruptcy of the Principal and; WHEREAS, the Principal is or intends to become an Active Member and desires to comply with said resolution by furnishing this Personal Guarantee. This obligation is void if the Principal refunds or causes to be refunded all tour payments and deposits for which its customers are due by contract or law. In addition, while in full force and effect this Guarantee is subject to the following stipulations, terms and conditions. 1. Recoverable claims shall exist under this Guarantee if the Principal becomes insolvent, ceases to be a functioning entity, is in default of any obligation to its clients, or on whose behalf a court has issued an order prohibiting or deferring prosecution of claims by general creditors against such Principal pending completion of voluntary reorganization. 2. The effective date of this Guarantee commence on (Current date). It shall remain viable so long as Principal is an Active Member of SYTA, or until this guarantee is replaced by that of a new Guarantor acceptable to SYTA. 3. Regardless of the number of years this Guarantee shall continue in force, the liability of the Principal and Guarantor shall not be cumulative and shall be limited to the amount stated above. 4. This guarantee shall be deemed canceled as of the date specified in #2 above; provided, however, that the Principal and the Guarantor shall remain liable for any and all valid claims for tour payments and deposits received or on behalf of the Principal during the effective date of the Guarantee.

9

1. 2. In the event of payment hereunder, the Guarantor shall be subrogated to all rights of the Obligee and the Obligee shall execute any and all documents necessary to assist in Guarantor’s recovery rights. 3. In the event of circumstances that may give rise to a loss in which this Guarantee may or will be invoked, the Obligee shall notify the Guarantor as soon as practical at its address(es) as follows: _______________________________________________________________________________________________ 4. In the event of loss, the Obligee shall submit full details as soon as practicable and Guarantor will make payments to Obligee within thirty (30) days of written notification of such loss. 5. The Guarantee provided herein shall be excess over all other existing guarantees or insurance. 6. Payment from the Guarantor to the Obligee of any and all losses recoverable hereunder shall satisfy the Guarantor’s obligation herein, it being understood that the Guarantor has no direct obligation under this instrument to clients of the Principal, or any other persons other than the Obligee named herein. 7. This instrument of Guarantee shall be subject to the laws of the Commonwealth of Virginia and all parties herein, namely the Principal, the Obligee, and Guarantor, agree that any and all legal actions to recover hereunder must be instituted in the Commonwealth of Virginia. IN WITNESS WHEREOF, the undersigned has caused this instrument to be executed under seal, as of the ______ day of _____________ , 20______ . Principal: Guarantor: By: _______________________ (Title)

(Signature) Guarantor: (Signature) STATE/PROVINCE OF STATE/PROVINCE OF on _________________ , 20_________ Then personally appeared before me and acknowledged the foregoing to be his free act and deed. (Name) Notary Public My Commission Expires:

10

SAMPLE SYTA REFERENCE LETTER - ACTIVE MEMBER APPLICANTS Note: Letter must be generated on the letterhead of referring company. The Office will accept letters by mail, fax: (703) 610-0270 or email: [email protected]

Date Executive Director Student & Youth Travel Association 8400 Westpark Drive, 2nd Floor McLean VA, 22102-5116 USA

Dear Executive Director, My company is a (specify type of company). We have conducted business with (name of active member applicant company) for over three years. I recommend (name of active member applicant company) for membership in the Student & Youth Travel Association (SYTA®). Sincerely, Signature of person giving the reference Name (Typed) Title Company Street Address City, Province/State & Zip/Postal Code Country Phone

11

Active & Associate Membership Dues Review

Year 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021

Location Orlando Cancun Toronto Anaheim Tysons VA San Jose Montreal Kissimee Memphis Boston Whistler San Antonio Norfolk Sacramento NYC Nashville LA Toronto Branson Orlando ABQ Baltimore Alabama Winnipeg NYC

 Active Membership  Renewal Rate  $                              ‐ $                              ‐ $                              ‐ $                              ‐ $                              ‐ $                   1,000.00 $                       750.00 $                       750.00 $                       750.00 $                       500.00 $                       500.00 $                       500.00 $                       500.00 $                       500.00 $                       500.00 $                       500.00 $                       500.00 $                       550.00 $                       595.00 $                       595.00 $                       595.00 $                       695.00 $                              ‐ $                              ‐ $                              ‐

 Associate Membership  Renewal Rate  $                                        ‐ $                                        ‐ $                                        ‐ $                                        ‐ $                                        ‐ $                              1,000.00 $                                  750.00 $                                  750.00 $                                  750.00 $                                  750.00 $                                  750.00 $                                  750.00 $                                  750.00 $                                  750.00 $                                  750.00 $                                  750.00 $                                  750.00 $                                  795.00 $                                  895.00 $                                  895.00 $                                  895.00 $                                  945.00 $                                        ‐ $                                        ‐ $                                        ‐

Educational Experiences Educational Tours and Travel Corporation

Organization Name 7M Tours A+ Voyages Academic Expeditions Academic Travel Services Inc AdvantEdge Tours LLC Adventure Student Travel All World Travel & Tours Allegiant Air American Christian Tours American Classic Tours & Music Festivals American Student Tours Artist Travel Consultants Bob Rogers Travel Branson On Stage Live Branson Tourism Center Brightspark Student Travel Brightspark Travel Canada Burke Educational Travel Capital Tours Inc CCIS, Inc Celestial Travel & Tours CHA Educational Tours Chapman Cultural Tours LTD Choice Music Tours ClasseTrotteur Close Up Foundation Club Aventure Jeunesse Corporate Travel Service Inc Dance the Magic! Director's Choice Tour and Travel Discover Canada Student  Adventures/Discover Canada Tours Discovery Tours Inc ECE International LLC People to People Travel  Programs ECE Travel LTD Edu Trips Educational Discovery Tours Tour Operator Dual Membership ‐  Tour Operator Tour Operator Dual Membership ‐  Type B Active Tour Operator

Organization Type Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Dual Membership ‐  Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Dual Membership ‐  Dual Membership ‐  Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Dual Membership ‐  Type A Tour Operator

(386) 575‐2356 (435) 656‐4849

Chuck Rex

Mike Mike Kate Kris

Clint Joe

(604) 689‐8128 (216) 531‐8884 (844) 359‐2020 4.42083E+11 (914) 595‐7349 (530) 582‐6030

First Name Akarsh Carolyne Andrew Greg Urte Kara Pat Michael Marge Richard Paul Bruce Tami Milita Randi Tracy Carole Pam Jeff Bryan John Domenica Ted James Yolande Luke Simon Quentin Debi Jon

Phone Number (925) 922‐2310 (418) 683‐6388 (917) 520‐5453 (800) 523‐4293 (303) 794‐4391 877‐397‐5700 (214) 509‐9078 (702) 830‐8730 (715) 234‐6500 (210) 733‐8167 (425) 273‐7586 (212) 707‐8170 (630) 824‐4343 (417) 334‐5599 (800) 268‐4014 (847) 509‐0088 (416) 486‐6440 (828) 465‐3900 (978) 373‐9140 (724) 287‐3222 (303) 773‐1224 (215) 923‐7060 (905) 737‐8687 (866) 583‐6061 (450) 321‐2443 (703) 706‐3300 (450) 961‐2848 (313) 565‐8888 (714) 890‐5678 (877) 328‐2583

Kleinschmidt Davis

Clark Clark Coffey Partain

Drdul Cipolletti

Last Name Kolaprath Pronovost Selinka Shipley Land Mihalevich Logan Bowers Moullette Dillard Monahan Metzendorf Rogers Hoffman McCormick Mlejnek Carley Edwards Xenakis Stevenson Icabone Falcione Goldenberg Falvo Riccioli Stallings Matte Guichard Barr Locke

[email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

Email Address [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] marge@acts‐tours.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] dlfalcione@cha‐tours.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

Go Student Tours Good News Tour & Travel Inc Grand Classroom Inc Great Adventure Tours Inc. Green Light Group Tours Group Travel Consultants, Inc Group Travel Network Grueninger Music Tours Hampton Jitney Hawaii Invitational International Music  Festival Hemisphere Educational Travel Holiday Education LTD Huddletrip ISX Canada/ISX World LLC Julian Tours Jumpstreet Tours / Educatours Junior Tours

Educational Tours, Inc Educational Travel Adventures Educational Travel Services Inc Educational World Travel eduSTAR Tours EduTravel Inc EE Tours EF Explore America Ellison Travel & Tours EPN Travel Services Fantastic Tours & Travel Inc Flamingo Educational Tours Florida and Beyond Group Travel Forum Music Festivals Four Winds Tours and Travel Freedom Tours G.E.T. Educational Tours Gerber Tours Inc Global Tourisme Global Travel Alliance Inc Globus family of brands

Educational Tours Inverness, FL

Tour Operator Dual Membership ‐  Type B Active Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Dual Membership ‐  Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Dual Membership ‐  Dual Membership ‐  Type B Active Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Dual Membership ‐  Type A Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Lisa Corinne J.T. Tracy Corey John Justin Michael Heather Jay Brad Paul James Leslie Randy Julie Richard

(714) 621‐1040 (847) 541‐7575 4.40844E+12 (866) 599‐8747 (419) 920‐9997 (703) 379‐2300 (800) 663‐4956 (732) 566‐0050

Donna Jennifer Judi Shari Jonathan Mariana Matt Matt Marcie Jamie Kathryn Janey Melissa Becky Veena Heather Anne‐Marie Judd Nicolas Steve Stephanie

Brad

(540) 869‐1864 (651) 487‐0661 (434) 975‐2629 (519) 727‐3661 (904) 819‐1820 (407) 207‐4371 (407) 347‐5921 (317) 465‐1122 (631) 283‐4600

(800) 654‐4560 (732) 410‐5677 (503) 653‐3988 2539228081 (800) 426‐0157 (416) 923‐4683 (516) 564‐4111 (617) 619‐2001 (519) 235‐2000 (888) 323‐0974 (631) 462‐6262 (954) 915‐9199 (407) 624‐4787 (888) 763‐6786 (516) 334‐2400 (506) 632‐1012 +61 38842 1100 (516) 826‐5000 (418) 684‐0662 (407) 816‐8784 (888) 258‐0012

(352) 344‐3589

Johnson Rosenbaum Biddlestone Ross Zulauf Julian Labrecque‐Page Abrams

Scalzo Grubar Maxwell Panchuk Black DeCrotie Shuler Grueninger Walker

Adam Deutsch Tichenor Grant Gamza Lecuona Koke Noble Ellison Outerbridge Davidson Fal Hockenhull Juttelstad Norman Vohra MacKenzie Mitchell Gerber Fournier Maehl Brooks

Lattin

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

donna@tours‐eti.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected]

Red Line Group Travel Rein Teen Tours School Tours of America Schools Out Tours Short Hills Tours Small Journeys Inc and All Journeys Inc Son Tours Inc Spotlight Tours LLC Stamm Travel Straight A Tours & Travel Student Adventures Student Tours Intl Summit Tour & Travel

Performing Arts Consultants Music Festivals Perspectives Eduscho Ltd Premier Tour & Travel Prodigy Student Travel Inc Prometour

Merit Travel Metro Tours Inc. MPO Educational Travel Music Celebrations International Music Festivals &Tours/Music Showcase  Festivals Music Travel Consultants NationsClassroom Noteworthy Tours Inc Nowak Tour and Travel Omnitour Peak Performance Tours Performance Tours

Kaleidoscope Adventures Inc Landmark Tour & Travel Latitude Group Travel Pty Ltd LEAD USA Legacy Tour & Travel Masterpiece Tours Me to We Trips

Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Dual Membership ‐  Type A Tour Operator Tour Operator Tour Operator Tour Operator Dual Membership ‐  Type B Active Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator

Tour Operator Tour Operator Tour Operator Tour Operator

Dual Membership ‐  Type B Active Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator

(323) 371‐0373 (973) 785‐1113 (713) 973‐1189 (877) 955‐2244 (973) 467‐2113 (914) 762‐4700 (770) 813‐4696 (615) 904‐7355 (803) 817‐7900 (407) 896‐1242 (877) 873‐7550 (585) 768‐5345 (407) 290‐6777

(732) 475‐6200 (613) 443‐6358 (724) 342‐4546 (614) 436‐8747 1 (800) 304‐9446

(800) 545‐0935 (317) 637‐0837 (804) 269‐4027 (419) 627‐2757 (330) 483‐4900 (418) 692‐1223 (215) 598‐8690 (763) 576‐6909

(407) 345‐4899 (205) 458‐0086 61396816044 (888) 532‐2242 (563) 382‐1271 (972) 509‐5395 (416) 964‐8942 (403) 282‐7907  Ext. 7364 (724) 942‐3688 (613) 636‐0100 (480) 894‐3330

Anthony Norman Eric Mike Greg Steven Chuck Glenn David Tom Tammy Cindy Kim

Mike Heather Edward Kerry Sebastien

Ron Ryan Jay Charles Brian Etienne Beverly Michael

Ron Denise Martin Kerry

Robin Angelyn Dennis Marie Steve Andy Jessica

Hoover Rein Liedholm Morrissey Dennis Kavee Keller Davis Price Finizio Koester Friedman Pretzer

Mazzarisi Depew Wilson Wimsatt Letailleur

Simmons Morris Bloxsom Scroggy Nowak Morissette Coscia Pileggi

Jeffery Smith Plante Young

Parker Simmons Murphy Martin Tjossem Davidson Brumfit

[email protected] [email protected] eric@sta‐mail.com [email protected] [email protected] [email protected] chuck@son‐tours.com [email protected] dave@stamm‐travel.com [email protected] [email protected] [email protected] [email protected]

[email protected] heather.depew@perspectives‐edu.com [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

Super Holiday Tours Superior Travel and Tour Taylor Tours Temple and Temple Tours TNT Inc Thomas Tours Inc Tour Services Inc Tour‐Rific of Texas Travel With Barb Inc Trills & Thrills Music Festivals Tri‐State Travel Unique Travels & Tours Inc Vamonos Tours Viajes A Plus Inc. Visions in Education Voyages Objectif Terre Voyages Tour Etudiant Westcoast Connection World Class Vacations World Cultural Tours World Projects International Music  Productions World View Travel WorldStrides

(800) 327‐2116 (888) 713‐8078 (812) 547‐2923 (416) 928‐3227 (615) 292‐0470 (630) 325‐5805 (281) 587‐9555 (402) 614‐9793 (973) 467‐7816 (815) 777‐0820 (903) 280‐7161 (302) 345‐6975 (787) 722‐7587 (802) 239‐3010 1 (450) 679‐2227 (418) 835‐3336 (914) 835‐0699 (610) 391‐9094 (910) 509‐1703 (707) 556‐5885 (817) 461‐3100 (800) 999‐7676

Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator

Karen Erin Terry

Bryan Melanie Bryan John Johnny Brian Sandi Barb Greg Andrew Marc Jorge Alex Michele Nora Real Stan Bruce Melissa Beatteay Chaney Valentine

Cole Wachowski Gentry Temple Thomas Carr Kerth Mock Dennis Hillard Reiter Pardo Urdaneta Hammock Manoukian Boissonneault Browman Bevan Miller karen‐beatteay@world‐projects.net [email protected] [email protected]

[email protected] [email protected] [email protected] john@tnt‐tours.com [email protected] [email protected] sandi@tour‐rific.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] michelehammock@visions‐in‐education.com nora@objectif‐terre.ca [email protected] [email protected] [email protected] [email protected]

Richard Joan

(212) 599‐6599 (850) 222‐2885 (407) 692‐9711 (415) 957‐9489

United States Tour Operators Assoc. (USTOA) Allied Florida Attractions Association Allied International Association of Amusement Parks  and Attractions Allied International Tour Management Institute(  ITMI) Allied

Allied Allied Allied

National Association of Secondary School  Principals (NASSP)‐Dept of Student Activities The Guild

WYSE Travel Confederation

(703) 860‐0200 (202) 549‐5171 +31 (0)20 421  2800

Peggy William

(703) 860‐4000 (703) 838‐2929

Allied Allied

Allied

David

Jeff Ellen

Jane Victor

Emma

Kimberly Ali Zane

(703) 528‐0700 (202) 842‐1645 (703) 739‐6836 +44 (0) 20 8669  1444

Francois Jean Carol Chez Doug

Ellen Pam

Allied Allied Allied

British Educational Travel Association NAFME:The National Association for Music  Education United Motorcoach Association

McMullin

Holecek

Last Name

Chapman

Sherrill Malasky

Keddell

Jackson

Murphy Lupfer

Balek Parra

English

Carter Brewer Kerby

Viel Ford Chesak Switzer

Malasky Inman

Mary Francis Taymans

Marsha

Donald

First Name

(647) 502‐1161 (905) 954‐0102 (845) 689‐9033 (416) 229‐6622

(908) 499‐3735 (859) 264‐6540

Allied Allied

(703) 684‐4000

Allied (202) 337‐6232

(517) 355‐2308

Allied

Allied

Phone Number

Organization Type

Allied Allied Allied Allied

Bienvenue Quebec Connect on Campus Family Travel Association Ontario Motor Coach Association American Association of School  Administrators (AASA) American Bus Association (ABA) American Society of Travel Agents

National Catholic Educational Association National Federation of Tourist Guide  Associations ‐ USA National Tour Association (NTA)

Organization Name Michigan State University‐Tourism Resource  Center National Association of State Boards of  Education ‐ NASBE

[email protected]

[email protected] [email protected]

[email protected]

[email protected]

[email protected] [email protected]

[email protected] [email protected]

[email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected]

[email protected]

[email protected]

Email Address

Portia Scott Kurt Kristen Patti

(703) 228‐0873 (817) 704‐7575 (850) 514‐1793 (404) 521‐6600 (855) 255‐3456

Arlington Convention and Visitors Service Arlington Texas CVB Astro Travel Atlanta CVB Atlanta Movie Tours

Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company

Elaine Alastair Luis Mariela Stephanie Ken Cathy Antoinette

(407) 595‐1046 (516) 336‐8828 (4989) 189‐3450 (415) 749‐9025 (240) 752‐7565 (212) 262‐4022 (415) 623‐5300 (773) 826‐2000

Amanda Stephanie

(972) 757‐9742 (818) 263‐8372 Tami Ellen Rosemary Susan Lesleigh Michael Leah Bill James Mike Marie

Tony Peter Ellen Jennifer Phillip Timmie John Mara Tina Anthony Wendy Alexandra

(312) 654‐5024 (617) 933‐9824 (212) 312‐8799 (212) 422‐3520 (493081) 000‐0000 (312) 552‐5100 (201) 420‐7000 (312) 294‐0360 (757) 385‐4947 (952) 886‐7686 (416) 835‐5158 +(593) 382‐5208

(256) 350‐3500 (843) 272‐5758 (334) 242‐4493 (407) 513‐9580 (480) 222‐6940 (702) 830‐8730 (714) 978‐9168 (800) 849‐4820 (212) 496‐3676 (703) 241‐8001 (888) 788‐0466

First Name

Phone Number

Alabama Mountain Lakes Tourist Association Supplier Company Alabama Theatre Supplier Company Alabama Tourism Department Supplier Company  Alcatraz East Pigeon Forge Supplier Company All Aboard America! Supplier Company Allegiant Air Dual Member  ALO Hotel By Ayres Supplier Company American Income Life Special Risk Supplier Company  American Museum of Natural History Supplier Company  American Security & Control Supplier Company Anaheim Desert Palms Hotel & Suites Supplier Company Andretti Indoor Karting & Games ‐ Orlando, FL,  Marietta, GA, Roswell, GA Supplier Company Aon Travel Practice Supplier Company Appina Travel Supplier Company Apple American Group Supplier Company Applebee's ‐ Mid‐Atlantic Supplier Company Applebee's NYC Supplier Company Aquarium of the Bay Supplier Company Aries Charter Transportation, Inc. Supplier Company

Organization Name Organization Type 360 CHICAGO (formerly John Hancock  Observatory) Supplier Company 829 Studios Supplier Company 9/11 Memorial Supplier Company 9/11 Tribute Museum Supplier Company A&O HOTELS and HOSTELS Holding AG Supplier Company Absolutely Chicago Segway Tours Supplier Company Academy Express, LLC Supplier Company  Adler Planetarium Supplier Company  Adventure Park at Virginia Aquarium Supplier Company AFC Travel Supplier Company Aga Khan Museum Supplier Company Agencia Puerta Al Sol Supplier Company Aimbridge Hospitality (formerly Pillar Hotels &  Resorts) Supplier Company Airtel Plaza Hotel Supplier Company

Conerly Poland Woodward Childers Davis

Cavanaugh Macmillan‐Bell Lintner Gamboa Peed Feldman Tolentino Gonzales

Reist Calhoun Judkins Frese Campise Bowers Avila Viar Cuebas Gillies Enriquez

Thibeau Strongin

Wong Ross Flatley Adams Winter Cortina Kiely Sullivan Knight Hilden Gamble Aldaz

Last Name

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] Alastair.macmillan‐[email protected] luis.lintner@appina‐travel.com [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] ecalhoun@alabama‐theatre.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

Email Address

(321) 783‐7621 (717) 334‐1188 (602) 957‐4200 (610) 957‐4200 (757) 428‐5370 (407) 363‐7807 (757) 428‐2828 (714) 778‐1880 (212) 564‐1001 (703) 563‐1502 (202) 842‐2453 (704) 401‐3200 (415) 705‐8290 (646) 348‐7034 (617) 542‐6700 (773) 305‐5632 (702) 697‐1615 (212) 226‐6366 (407) 224‐3849 (407) 344‐9550 (203) 693‐3800

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Best Western Hotels of DC, DE, MD, VA & WV Best Western Hotels of New York, New Jersey  & Pennsylvania Best Western Oceanfront Virginia Beach BEST WESTERN Orlando Gateway Best Western Plus Sandcastle Beachfront  Hotel

Best Western Stovall's Hotels of Anaheim Beyond Times Square BF Saul Hotel Division Bike and Roll Billy Graham Library Blue & Gold Fleet Blue Man Group Blue Man Group Boston Blue Man Group Chicago Blue Man Group Las Vegas Blue Man Group New York Blue Man Group Universal Orlando Boggy Creek Airboat Rides

Bohannon & Vines Transportation Group, LLC Supplier Company

(504) 861‐2537 (863) 547‐1611 (410) 783‐8118 (403) 762‐0292 (888) 378‐3823 (210) 592‐6824 (202) 462‐8658

Best Western Cocoa Beach Hotel & Suites Best Western Hotel Gettysburg

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Audubon Zoo/Aquarium/Butterfly Garden  Insectarium/Giant Screen Theater Bahama Bay Resort & Spa Baltimore Symphony Orchestra Banff & Lake Louise Tourism Barons Bus, Inc Battle For Texas: The Experience Battle's Transportation

(770) 441‐6500

(86106) 500‐0000 (570) 724‐5867 (715) 295‐9056

Supplier Company

Atlanta's Technology Park Conference Hotels

(404) 733‐4958 (770) 814‐6049

Beijing Overseas Tourism Corp. by BTG Group Supplier Company Benedict's Bus Service Supplier Company Berkshire Hathaway Travel Protection Supplier Company

Supplier Company Supplier Company

Atlanta Symphony Orchestra Atlanta's Gwinnett CVB

Duane

Giohanna Eric Charis Catharine Sonya Dennis Joe Krissy Kristen Jessica Fabio Mandi Michelle

Jan

Jill Amy Tracey

Tim

Cheryl Nathan

Duan Tammy Jesper

Jeannine Joanne Adeline Ryan John Lindsey Thomas

Kevin

Pam Maurice

Bohannon

Enverga Gordon Harris Pear Johnson Swayne Tropia Beal Doss Juadines Monteiro Jacobs Davis

Williamson

Velez Miller Sartini

Goebel

Gromlich Mares

Xiuwei Mengee Lykke

Becker Helbourg Sutter Elliott Goebel Hull Dominique

Priger

Kruseck Odoms

[email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected]

[email protected] [email protected] [email protected]

[email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] tdominique@battles‐transport.com

[email protected]

[email protected] [email protected]

(212) 874‐5348 (312) 977‐1710 (212) 302‐0995 (212) 203‐9980 (407) 239‐8588 (813) 987‐5000 (757) 253‐3055 (704) 782‐4340 (415) 379‐5885 (408) 988‐1776

Supplier Company Supplier Company  Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Broadway Genius Group Sales Broadway In Chicago Group Sales Broadway Inbound BroadwayGPS Buena Vista Suites Busch Gardens Tampa Bay Busch Gardens Williamsburg Water Country  USA Cabarrus County CVB California Academy of Sciences California's Great America

Camp Fortune Ski Aerial Park and Ziplines Canada's Wonderland Canadian Museum of History Canadian Museum of Nature Carlson Rezidor Hotel Group Carnegie Hall Carowinds Carreras Tours LLC Carter Hospitality Group Catalina Express Cedar Fair Entertainment Company Cedar Point Amusement Park Resort Central Park Sightseeing Champions World Resort

(819) 827‐1717 (905) 832‐7000 (819) 776‐7086 (613) 566‐4700 (612) 770‐9248 (212) 903‐9705 (704) 588‐2600 (909) 467‐4949 (407) 997‐3380 (562) 485‐3200 (704) 414‐4703 (419) 627‐2217 (212) 975‐0785 (407) 396‐4500

(800) 933‐4255 (617) 338‐1773 (571) 233‐5796 (417) 334‐8192 (417) 334‐4084 (417) 334‐5599 (800) 268‐4014 (417) 336‐4500 (417) 334‐0754 (417) 334‐4528 (843) 444‐3200

Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company  Dual Member  Dual Member  Supplier Company Supplier Company Supplier Company Supplier Company 

Boston Pops/Boston Symphony Orchestra Boston Tea Party Ships & Museum Boxd Branson Airport Branson Lakes Area CVB Branson On Stage Live Branson Tourism Center Branson Towers Hotel/ Angel Hospitality Branson's Best Restaurants Branson's Famous Baldknobbers Broadway at the Beach

(866) 823‐9409 (617) 456‐6360 (617) 867‐8203 (617) 450‐0068 (617) 227‐4321

Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company

BookMyGroup Boston Ballet Boston CVB Boston Duck Tours Boston Harbor Cruises

Erin Krystin Stephanie Lorna Christian Rayna Morgan Robert Zela Kristin Laura Marcie Hakan Larissa

Candace Sim Cyd Stefan

Helen Shawn Edwin Rachel Lenni Milita Randi Misty Anthony Brandon Melissa MaryCatheri ne Gemma Bob Pat Jennifer Maria

Paul John Stacy Cindy Doug

Boucher Diceman Fortin Sierolawski Van Meter Bourke Pennetti Saucedo Dykes McCauley Kreutzer Sandine Ugdur Vieira

Masengale Frazier Antang Fursh

Sughrue Mulvihill Hofmann Daily Robinson McCooey

Brady Ford Merrigan Wood Neimeyer Hoffman McCormick Mulkey Stacy Mabe Armstrong

DeMarco Fernandes Thornton Brown Hall

[email protected] [email protected] [email protected] lsierolawski@mus‐nature.ca [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

(800) 874‐1280 (615) 416‐2015 (717) 334‐5600 (407) 597‐2425 (212) 380‐5004 (615) 444‐4995

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Dual Member  Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

CitySights NY/Gray Line New York Sightseeing Clarion Hotel Anaheim Resort Clarion Hotel Branson Clarion Suites Maingate Classic Charter Clay Cooper Theatre CN Tower CNN Studio Tours Coca‐Cola Orlando Eye

CoCo Key Hotel and Water Resort Orlando CODA Concerts LLC Colonial Connections, Inc Colonial Williamsburg Foundation Columbus Georgia CVB Comfort Inn & Suites Comfort Inn Boston Ramada Boston Comfort Inn Niagara South Fort Erie Comfort Suites Maingate East Contest of Champions Costa Rica Travel Excellence

Country Inn & Suites Metairie ‐ New Orleans Country Music Hall of Fame & Museum Courtyard by Marriott Gettysburg Courtyard by Marriott Lake Buena Vista at  Vista Centre Courtyard by Marriott Times Square Cracker Barrel Old Country Store, Inc

(407) 351‐2626 (212) 239‐1238 (757) 258‐3122 (757) 565‐8387 (706) 322‐1613 (407) 351‐7000 (617) 287‐9200 (905) 871‐8500 (888) 784‐8379 (407) 654‐2500 (115063) 000‐0000

(212) 445‐7553 (714) 750‐3131 (417) 334‐7666 (407) 390‐9888 (559) 738‐1111 (417) 332‐2529 (416) 601‐4706 (404) 827‐2300 (407) 270‐8634

(312) 665‐7300 (212) 679‐6888 (800) 284‐2177 (312) 567‐8474 (407) 426‐9250 (212) 630‐8885 (702) 682‐9030 (425) 670‐5000

Supplier Company  Supplier Company  Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Chicago's Field Museum of Natural History China Silk Tours Choirs of America Choose Chicago CiCi's Pizza Circle Line Sightseeing Cruises Cirque du Soleil City of Lynnwood, Washington

(423) 308‐2405 (416) 585‐8974 (312) 922‐3432 (312) 846‐6814 (708) 895‐8200

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Chattanooga Choo Choo Chelsea Hotel, Toronto Chicago Architecture Foundation Chicago Cultural Alliance Chicago Southland CVB

Margarita Julia Tammy

Gina Ashley Jeanne

Deborah Dan Sophia Yolanda Linda Kelie Homer Anne Merryjane Trudy Carlos

Rivka Mitzi Kathy Kathy Chris Pat Patrick Madison Greg

Aimee Elsa Geoffrey Arnaldo David Wendy Jacqueline Christy

Lorrie Chad Wade Izabela Tobie

Salcedo Morales Phillips

Abernathy Carathers Hart

Farish Arnold Harler Martin Olvera Smit Borromeo Matiuschuk Hickman Scott Blanco

Schwadel Hoffman Richardson Frazier‐Kenney Riddington Veach Leavey Hanshaw Dotson

Willetts Lo McQueen Altoran Lindsey Ziesel Moquin Murray

Quinn Denie Holliday Grobelna Fitzpatrick

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

CroisiEurope River Cruises Supplier Company Crowne Plaza Chicago OHare Supplier Company Crowne Plaza Orlando Universal Supplier Company Crowne Plaza St. Louis Airport Supplier Company Crowne Plaza Times Square Manhattan Supplier Company Supplier Company Crystal Inn Hotel & Suites Salt Lake City Cumbres & Toltec Scenic Railroad Supplier Company Dallas CVB Supplier Company Dandy Restaurant Cruises Supplier Company Supplier Company Dave and Buster's Inc Supplier Company Days Inn Inner Harbor Daytona Beach Area CVB Supplier Company Delta Charter Bus Supplier Company Destination Cinema: IMAX Niagara & IMAX  Grand Canyon Supplier Company Destination Cleveland Supplier Company Destination DC Supplier Company Destination Gettysburg Supplier Company Destination Niagara USA Supplier Company Destiny USA Supplier Company Discover Canada Student Adventures/Discover  Canada Tours Dual Member  Discover DeKalb Supplier Company Discover Lancaster Supplier Company Discover Prince William & Manassas Supplier Company Discovery Park of America Supplier Company Disney Theatrical Group Supplier Company Disney Youth Group Programs Walt Disney  World Resort Supplier Company Dixie Stampede Supplier Company DJH Go2City Supplier Company Dobbin House Tavern Supplier Company  Dogwood Canyon Nature Park Supplier Company Dolly Parton's Dixie Stampede Dinner  Attraction Supplier Company Dollywood Supplier Company Dorney Park & Wildwater Kingdom Supplier Company DoubleTree by Hilton Times Square South  Hotel Supplier Company DoubleTree Laurel Supplier Company DoubleTree Newark Airport Supplier Company Doubletree Suites by Hilton Anaheim Resort ‐  Convention Center Supplier Company Supplier Company Drury Inns. Inc

John Jennifer Liz Mark Gayle Lana Corrine Meg Dawn Ken Mike Jennifer Kim Kimberly Jane Lindsay Nicole Tina Rose Clint Michael Deirdre Mike Mary Nicholas Wendy Ronda Rainer Rick JoAnna Trey Karie Matt Evanthia Lauren Therese Virginia Amy

(845) 623‐6100 (847) 928‐3727 (407) 355‐0550 (314) 209‐6001 (212) 315‐6183 (801) 328‐4466 (575) 219‐3302 (800) 847‐5075 (703) 683‐6076 (877) 693‐2632 (410) 576‐1000 (386) 255‐0415 (209) 996‐6839 (905) 358‐3611 (216) 875‐6607 (202) 789‐7001 (717) 338‐3062 (716) 282‐8992 (315) 466‐6000 (604) 689‐8128 (770) 492‐5000 (800) 723‐8824 (703) 396‐7130 (731) 885‐4417 (212) 827‐5421 (407) 566‐2621 (417) 336‐7974 (202) 957‐6653 (717) 334‐2100 (417) 779‐5983 (865) 774‐8114 (865) 428‐9891 (610) 395‐3724 (212) 542‐8990 (301) 776‐5300 (973) 690‐5500 (714) 383‐7018 (800) 436‐1182

Zuno DeFrancesco

Papadimitriou Peret StoDomingo

Barton Barrett Stoltzfus

Snelson Shannon Perry Beamer Curtis

Drdul Vescio Stevens Stoupa Bondurant Faranda

Allan‐Sampson Tougouma Hill Absher Mt. Pleasant Hapanowich

McGlade Fanara Favretto Tenholder Richards Brehler Williams Gould Clark Kitchen Rosa Kaniaris Mills

[email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

kallan‐[email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

(857) 301‐5417 (418) 745‐2220 (717) 334‐8121 (908) 355‐9797 (714) 383‐6718 (562) 861‐1900

(866) 693‐4723 (972) 337‐3135 (727) 545‐2088 (717) 464‐4767 (616) 233‐3574 (407) 569‐4800 (800) 325‐7962 (407) 351‐8868 (312) 787‐3777 (407) 390‐1532 (843) 444‐8097 (865) 868‐5400 (416) 532‐1137 (855) 932‐8466 (877) 527‐1177 (800) 323‐0974 (617) 482‐3473 (714) 808‐9757 (646) 706‐7052 (281) 590‐8800 (619) 522‐6191 (407) 334‐4652

Supplier Company Supplier Company Supplier Company

Elizabeth Destination Marketing Organization Supplier Company Embassy Suites by Hilton Anaheim South Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Eisenhower Hotel and Aspire Hotel & Suites

Embassy Suites Hotel Los Angeles Downey

Embassy Suites Jacksonville Baymeadows Embassy Suites of Williamsburg Embassy Suites Santa Ana Empire State Building Observatory Entertainment Cruises

Entertainment Marketing International, LLC Epicwaters Indoor Water Park ESCOT Bus Lines Executive Coach Inc Experience Grand Rapids Experience Kissimmee Explore St. Louis Express Transportation, Inc Fairfield Inn & Suites Magnificent Mile Fairfield Inn and Suites Orlando Kissimmee  Celebration Fairfield Inn at Broadway at the Beach Fairfield Inn Properties of the Smokies Famous PEOPLE Players Fathom‐Impact Travel Fee Hedrick Family Entertainment Group Festivals of Music/Music in the Parks FiRE + iCE Grill East Coast FiRE + iCE Grill West Coast Fire Starter Brands, LLC First Class Tours Inc Flagship Cruises and Events Florida Receptive Services

(904) 731‐3555 (757) 345‐7606 (714) 241‐3800 (212) 400‐3368 (646) 358‐3125

(630) 530‐8300 (44208) 300‐0000 (214) 328‐8000 (239) 334‐7419

Supplier Company Dual Member  Supplier Company Supplier Company 

Drury Lane Theatre ECE Travel LTD Echo Transportation Edison & Ford Winter Estates Edward M. Kennedy Institute for the United  States Senate Eeyou Istchee Baie ‐ James

Nicole Carolyn Megan Anne Lucas Mark Kurt Susan Rafael Stephen Jeff Scot Sue

David Eric Josh Dale David Danielle Renee Mimi Sofia

Luisa Heidi Laurie Sarah Liz

Angel

Jennifer Art

Lindsay

Namita Victoria

Nicole Mike Kelley Chris

Belue Lewis McClure Campbell Bialecki Thomas Hargleroad Riley Barbosa Ekstrom Rogers Rockman Arcangeli

Adkins Arthur Munk McMichael Nitkiewicz Ackerman Eichelberger Vielhauer Ramos

Arespacochaga Watkins Mattson Lowe Gilbert

Cassio

Costa Pili

Peters

Raina Crowe

Windsor Clark Schemmel Pendleton

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] sriley@fire‐ice.com rbarbosa@fire‐ice.com [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected]

[email protected] [email protected]

[email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

(757) 221‐6911 (479) 783‐8888 (800) 433‐5747 (888) 763‐6786 (781) 241‐0109 (310) 645‐4600 (540) 372‐1216 (617) 357‐8300 (312) 940‐3699 (213) 612‐0021 (305) 531‐2727 +33 (0) 1 43 48 40 80 (416) 320‐6138 (407) 363‐3867 (409) 797‐5128 (314) 923‐3052 (800) 343‐1475 (301) 965‐2330 (615) 458‐2821 (44207) 400‐0000 (703) 799‐8688 (404) 581‐4170 (404) 962‐4080 (717) 337‐6924 (877) 874‐2478 (717) 334‐6020 (717) 334‐6245 (212) 840‐8181 (626) 375‐3233 (888) 258‐0012 (800) 442‐6325 (717) 287‐5000 (514) 875‐8822 (800) 238‐2010 (213) 763‐7923 (407) 313‐9999 (417) 336‐6423 (615) 882‐5435

Supplier Company Supplier Company Supplier Company Dual Member 

Four Points by Sheraton Boston Logan Airport Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Dual Member  Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company

Fort Magruder Hotel and Conference Center Fort Smith Convention & Visitors Bureau Fort Worth CVB Forum Music Festivals

Four Points by Sheraton Los Angeles Airport

Fredericksburg Regional Tourism Partnership Freedom Trail Foundation Freehand Chicago Freehand Los Angeles Freehand Miami French Travel Partners Fritz's Adventure Fun Spot America Theme Parks Galveston Island Convention  & Visitors  Bureau Gateway Arch Riverfront Gatlinburg Convention & Visitors Bureau Gaylord National Gaylord Opryland Hotel Generator Hostels George Washington's Mount Vernon Georgia Aquarium Georgia Tourism Gettysburg College Conference Services Gettysburg Foundation Gettysburg Group Reservations Gettysburg Heritage Center Givenik.com Global Culture International Globus family of brands Golden Corral Corp. Group Sales Office Go'n Bananas Gouverneur Hotels Graceland & Guest House at Graceland Grammy Museum at L.A.Live Grand Hotel Orlando Grand Oaks Hotel Grand Ole Opry Entertainment Group

(866) 374‐5043

Supplier Company

Fly My Group Inc

Tiffaney Kelly Dian Bill Tina Martyn Rebecca Mich Lacey Lauren Cindy Max Tammy Karen Sonny Stephanie Carolyn Joan Nathalie Shirley Bryan Judith Marilyn Wayne

Clint Suzanne Megan Stephanie Anne Beatrice Jake Renee

Gabriela

Brenda

Julie Carolyn Estela Becky

Roy

Gonzales Hutchison Stanfill Griggs Abellanosa Milford Aloisi Franklin Cameron Ahlquist Small Felty Myers Freidus Soohoo Brooks Boss Wurster Revah Davis Conner Schiller Orovets Mahoney Chandler

Manning Segura Taylor Moran Ida Posschelle Graignic Schenk Ambos

Perez

Diaz

Fountain Joyce Martinez‐Stuart Norman

Peterson

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] rambos@fun‐spot.com

[email protected]

[email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected]

(407) 396‐8700 (504) 293‐1200 (407) 313‐0142 (773) 412‐0301 (812) 734‐0065 (865) 429‐7183 (416) 238‐1473 (714) 621‐1040 (808) 531‐5050 (417) 339‐4663 (212) 582‐2057

Hampton Inn & Suites South Lake Buena Vista Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Dual Member  Supplier Company Supplier Company Supplier Company

Hampton Inn Hotels & Suites of New Orleans Hampton Inn Orlando International Drive  Convention Hard Rock Cafe Harrison County CVB Hatfield & McCoy Dinner Feud ‐ Branson Haunted Walks Hawaii Invitational International Music  Festival Hawaii State Tours Haygood Family Enterprises HB Burger

(800) 368‐6511 (212) 757‐9117 1 (347) 759‐6197 (905) 356‐0777 (800) 451‐9202 (201) 832‐7802 (800) 476‐8774 (212) 541‐8457 (616) 393‐2077 (866) 463‐9868 (321) 445‐1929 (727) 741‐0597 (2) 290‐2321 (202) 628‐2842 (212) 235‐2016 (410) 761‐3757 (909) 466‐3984 (905) 670‐8180

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company (714) 703‐8800

(417) 336‐6646 +61 2 47 330 638 (757) 229‐9700 (205) 458‐8000 (216) 862‐8803 (713) 437‐5284 (305) 539‐3000 (973) 735‐2135

Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company

Hampton Inn & Suites Anaheim Garden Grove Supplier Company

Grand Plaza Hotel Great Tour Experiences Great Wolf Lodge Williamsburg Greater Birmingham CVB Greater Cleveland Aquarium Greater Houston CVB Greater Miami CVB Greater Newark CVB Greater Williamsburg Chamber & Tourism  Alliance GreatWhiteWay.com Green World Adventures ‐ Costa Rica Greg Frewin Theatre Greystone Lodge on the River Group Dining Destinations Group Photos, Inc Group Sales Box Office / Broadway.com Group Tour Media Group Tour Technologies Group Travel Odyssey Groups360 Grupo Marta Hotels ‐ Costa Rica Guide Service of Washington, Inc. Gulliver's Gate Gunther Charters, Inc H & L Charter Company Inc Hallmark Hospitality

Jay David Joe Kadianne

Lora Tara Stacy Mark Glen

Kathie

Lisa

Nicole

Vivian Scott Luis Diego Vittoria Renee Pamela Kevin Kendra Eric Ryan Lisa Chris Laura Allison Jason Sherry Jodi Danny

Kirk Charmaine Laura Sara Joe Neidra Linda Bill

Johnson Millwood Modglin Roberts

Syljebeck Hippensteel Pirtle Thomas Shackleton

Jacobs

Moore

Reid

Bunting Mallalieu Rivera Rojas Wikston Spurling Eng McCormick Dolton Lutey Morris Martin Merritt Ramirez Taimanglo Hackett Jones Merritt Najdovski

Paige Edwards Richardson Hamlin Prada Billings Stilmann Muench

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected]

lmoore@sun‐companies.com

[email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

(858) 278‐9300 (212) 581‐7000 (808) 892‐1820 (201) 298‐2414 (630) 245‐7628 (818) 551‐4014 1 (800) 278‐9587 (404) 524‐7991

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company 

Mukesh Amy Sally Kirk David Carol Lisa

(714) 522‐7000 (202) 479‐4000 (714) 400‐2044 (407) 997‐1400 (201) 288‐9600 (407) 827‐7064 (310) 649‐5151 1 (800) 555‐2650 (407) 387‐7729 (407) 387‐5437

Supplier Company Supplier Company

Holiday Inn Express & Suites Anaheim Resort Supplier Company Holiday Inn Express and Suites ‐ Orlando South  Lake Buena Vista Supplier Company Holiday Inn Hasbrouck Heights NJ  (Meadowlands Area) Supplier Company Holiday Inn In the WALT DISNEY WORLD®  Resort Supplier Company Holiday Inn Los Angeles Airport Supplier Company Holiday Inn Pigeon Forge Supplier Company Holiday Inn Resort Lake Buena Vista Supplier Company

Holiday Inn Resort Orlando Suites ‐ Waterpark Supplier Company

Michelle

Lafleche Sandra

Bob Edith Maria

(800) 327‐1364 (714) 489‐4011 (757) 419‐1711

Supplier Company Supplier Company Supplier Company

Lauren Bob Rachel Courtney

(304) 344‐5075 (215) 629‐4026 (757) 941‐2164 (416) 933‐8292

Sandra Rosa Stacy Tara Joni Shannon Linda Mayumi

Judee Kaitlyn

Sandy Bryan Todd Paul

Elizabeth Stephanie

Supplier Company Supplier Company Supplier Company Supplier Company

Hip, Historic...Almost Heaven, Charleston, WV Historic Philadelphia, Inc HMP Properties Hockey Hall of Fame Holiday Inn & Suites Across from Universal  Orlando Holiday Inn Anaheim Resort IHG Holiday Inn and Suites North Beach Holiday Inn Buena Park Hotel and Conference  Center Holiday Inn Capitol

(714) 620‐2141 (407) 903‐2101

Supplier Company Supplier Company

Hilton Garden Inn Anaheim/Garden Grove Hilton Garden Inn Orlando at SeaWorld Hilton Garden Inn San Diego Mission Valley  Stadium Hilton Garden Inn Times Square Hilton Garden Inn Waikiki Beach Hilton Hasbrouck Heights Hilton Lisle Naperville Hilton Los Angeles North/Glendale Hilton Newark Airport Hilton Worldwide

(717) 231‐2991 (717) 534‐8959 (717) 534‐4900 (847) 480‐7500

Supplier Company  Supplier Company  Supplier Company Supplier Company

Hershey Harrisburg Regional Visitors Bureau Hersheypark Hershey's Chocolate World Hilton Chicago Northbrook

(301) 600‐4031 (267) 238‐5015

Supplier Company Supplier Company

Heart of the Civil War Heritage Area, Inc Hersha Hospitality Management

Hoehns

Whalen Romero Warford Kukelka

Altman

Hart

Patel

Mondragon Richards

Renka Gaytan Harless

Hunt Wegbreit Bridger Evans

Barnhart Rodriguez Manzo Roberts Augustine Mora Olson Florek

Fowler Farris

Stewart Hoover Kohr Payawal

Scott Shatto Esposito Liedholm

[email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected]

[email protected]

[email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

lshatto@fredco‐md.net [email protected]

(714) 740‐1800 (506) 734‐3429 (415) 983‐8273 (905) 394‐3113 (703) 707‐6449 (212) 840‐5000 (973) 694‐1668 (415) 617‐6507 (417) 334‐0076 (256) 551‐2230 (508) 817‐5526 (417) 335‐3533 (901) 603‐2224 (717) 657‐9658 (718) 644‐8205 (913) 906‐0111 (321) 392‐1645

(877) 572‐7474 (407) 649‐6599 (407) 856‐2444 (713) 366‐7500 (617) 514‐1663 (570) 580‐9004 1 (866) 737‐5235 (702) 528‐5808 (417) 334‐2500 (804) 876‐5000 (513) 754‐5700 (717) 768‐2706

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company 

Intrepid Sea, Air & Space Museum Complex Irving Convention & Visitors Bureau J. Paul Getty Museum Jamestown‐Yorktown Foundation Jazz at Lincoln Center

Jefferson Convention & Visitors Bureau, Inc. Jet Set Line JHM Florida Hotels Management, Inc Joe's Crab Shack John F. Kennedy Presidential Library and  Museum Kalahari Resorts & Conventions Kennedy Space Center Visitor Complex Kevin Streit & Associates, LLC King's Castle Theatre King's Dominion King's Island Kitchen Kettle Village

(646) 381‐5011 (972) 252‐7476 (310) 440‐7300 (757) 253‐4345 (212) 258‐9875

(904) 471‐2555

Supplier Company

Holiday Isle Oceanfront St Augustine  Beach Homewood Suites by Hilton Anaheim  Maingate Hopewell Rocks Hornblower Cruises & Events Hornblower Niagara Cruises Hospitality Marketing Services (HMS) Hotel Edison Hotel Partners Hotel Zephyr Hughes Brothers Theatre Huntsville/Madison County CVB Educational  Escapes I Love Groups IMAX Entertainment Complex & McFarlain's  Restaurant Incredible Pizza Company Innovative Coach, LLC ‐ PA, MD, NJ, DC Inside Out Tours International Motorcoach Group (IMG) International Palms Resort & Conference  Center ‐ Cocoa Beach

(204) 452‐4747

Supplier Company

Holiday Inn Winnipeg South

Lee Rachel Tommie Kevin Jacqueline Amanda Mackenzie Lisa

Patricia Norxis Jamie Savannah

Keith Katherine Cori Joan Frances

Kerry

Tom Amanda Brent Stacey Bronwyn

Pam Carol

Aida Annick Estelle Kelley Sam Travis Linda Jill Aaron

Destin

Sandra

Statham Travers Wright Streit Wendel Mason Toll Arrell

Cook Barboza Cooper Yauss

Snode DiPietro Edgar Heikens Howorth

Bennett

Forster Bishop Kelly Toussaint Wilson

Williams Mondello

Rodriguez Robichaud Butland Miller Coville Nhairy Lasher Budd Plemons Hughes

Bradwell

Rosenberg

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] LenaH@hughes‐brothers.com

[email protected]

[email protected]

(501) 370‐3228 +44 (0)1372 722154 (213) 765‐6311 (213) 624‐7300 (985) 892‐0520 (225) 346‐1857 (502) 584‐2121 (502) 588‐7212 (773) 508‐8090 (718) 373‐5862 (540) 743‐6551 (714) 939‐9200 (434) 485‐7299 (312) 827‐5600 (646) 787‐4153 (212) 512‐9600 (440208) 000‐0000 (212) 465‐6741 (703) 750‐3344 (407) 352‐3300 (39054) 100‐0000 (952) 883‐8800 (504) 361‐7821

Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Little Rock Convention and Visitors Bureau Live Travel and Tours Ltd Los Angeles Memorial Coliseum Los Angeles Tourism & Convention Board Louisiana Northshore Louisiana Travel Promotion Association Louisville CVB Louisville Slugger Museum & Factory Loyola University Chicago ‐ Conference  Services Luna Park @ Coney Island Luray Caverns Lux Bus America Co. Lynchburg Regional Convention and Visitors  Bureau Lyric Opera of Chicago Macy's Madame Tussauds New York Made Madison Square Garden Entertainment Magill's Famous Pizza & Buffet Main Event Entertainment Malatesta Viaggi Europe Mall of America Mardi Gras World LLC

Marriott Fairfield Inn & Suites Toronto Airport Marriott International ‐ Mid Atlantic Martz Group Maryland Office of Tourism Maxim Tours LLC MCH Strategic Data Mears Transportation Group

(905) 673‐9800 (202) 379‐6775 (727) 399‐6198 (410) 767‐6288 (407) 574‐2023 (877) 889‐0790 407‐422‐4561

(337) 232‐3737 (419) 734‐4386 (417) 339‐3003 (202) 485‐3307 (718) 287‐6177 (866) 270‐2263

Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company

Lafayette Convention & Visitors Commission Lake Erie Shores and Islands CVB Legends in Concert L'Enfant Plaza Levys' Unique New York! Liberty Science Center

(714) 200‐5147 (201) 585‐0909 (214) 492‐6600

Supplier Company  Supplier Company Supplier Company

Knott's Berry Farm Korea Tourism Organization La Quinta

Dina Aylin Crystal Rich Hima Angela Karen

Lisa Brittany Keri Diego Vince Benjamin Michael Teresa Riccardo Samantha Andy

Corinne Jeff John Michelle

Jessica Adele Nila Anna Tanya Laine Saundra Andrea

Eugenie Tiffany Patti Alexandra Mark Mary

Joel Kwangsoo Jodie

Dickson Gallo Hueston Gilbert Vora Ridpath Pitcherello

Meriwether Gonzalez Hanson Camacho Mutty Maddy Magill Elsayed Lucatelli Sommers Lebouef

Como Klein Shaffer Eversgerd

Ledbetter Youngs Angleton Kim Leader Garner Briggs Robertson Davis

Mitchell Frisch Ferrulli Kolko Levy McDonald

Barragan Lee Murphy

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected]

(816) 444‐0991 (213) 617‐2000 (757) 422‐6419 (603) 278‐5404 (304) 636‐9477 (719) 481‐1313 (855) 955‐6622 (212) 708‐9871 (617) 723‐2500 (773) 684‐1414 (215) 253‐6731 (202) 848‐1553 (386) 575‐2355 (312) 955‐0531 (888) 837‐2537 (800) 488‐8998 (843) 282‐7378 (843) 417‐5510 (888) 973‐2767 (704) 654‐4400

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Dual Member  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company 

Nashville Convention & Visitors Corporation National 4‐H Conference Center National Aquarium, Baltimore National Constitution Center

(615) 259‐4758 (301) 961‐2991 (410) 576‐1067 (215) 409‐6695

(417) 243‐1227 (416) 593‐4142

(323) 798‐1670 (231) 766‐9959 (540) 869‐1864 (617) 369‐6286 (708) 552‐9647

Supplier Company Supplier Company  Dual Member  Supplier Company Supplier Company Supplier Company Supplier Company

(214) 596‐7600 (866) 543‐9637 (901) 205‐2533 (505) 395‐6369 (312) 332‐1368 (212) 512‐9611

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Million Dollar Quartet at Welk Resort Branson Mirvish Productions Missouri Division of Tourism c/o Legacy  Dimensions Miyako Hotel Los Angeles Motor World ‐ Your Place to Race Mount Washington Cog Railway MountainRail Adventures MTD Research Museum of Chinese in America Museum of Modern Art Museum of Science Museum of Science and Industry Chicago Museum of the American Revolution Museum of the Bible Music USA Festivals Inc My Kind of Town Destination Management,  Inc Myer Hotels Myrtle Beach Area CVB Myrtle Beach Group Sales, Brittain Resorts &  Hotels Myrtle Beach Seaside Resorts Mystic Seaport  ‐ The Museum of America and  the Sea NASCAR Hall of Fame

Medieval Times Entertainment Inc Memphis CVB Memphis Rock N Soul Meow Wolf Santa Fe Mercury, Chicago's Skyline Cruiseline Merlin Entertainments Merlin Entertainments â€“ Madame Tussauds  & the San Francisco Dungeon Michigan's Adventure Mid Atlantic Receptive Services Midtown Hotel Midway Hotel Center

LouAnna Mary Scott Gina

Margaret Amy

Bobbie Pauline

Alice Kathy Sandy

Donna Mayumi Sam Susan Matt Mike Nancy Yao Carly Liz Amy Alison Kelly Elizabeth

Tammy Denise

Diana Laure Kate Gregg Samantha

Mario Colleen Pam Bonnie Jason Sheelagh

Henton Stallings Barr Romanelli

Milnes Lopez

Stanley Levesque

Tell Smith Haines

Cordle‐Gray Watanabe Connor Presby Scott Danforth Maasbach McCloskey Sillari Tometich English Martin Kleinschmidt

Slentz Anderson

Elmore Bollenbach Scopetti Bolduc Lynch

Barreiro Palmertree Parham Schwartz Garvett Wylie

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected]

alice‐[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

(646) 308‐1605 (301) 203‐4170 (202) 737‐3400 (213) 763‐3466 (212) 840‐3890 (617) 973‐5206 (504) 566‐5053 (800) 900‐8687 (504) 569‐1484 (718) 817‐8791 (212) 870‐4071

(905) 351‐9582 (905) 357‐5911 (609) 292‐2470 (843) 723‐0044 (207) 784‐3159 (212) 484‐1200 (718) 886‐5204 (800) 626‐2326 (407) 859‐7123 (717) 993‐8022 (330) 602‐2420 +49 221 94 99 75 12

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company

New York Water Taxi Circle Line Downtown New York's Hotel Pennsylvania

Newport News Tourism Development Office Newseum New‐York Historical Society NFL Experience Times Square Niagara Falls Tourism

Niagara Parks Attractions and Restaurants Niagara Skywheel NJ Division of Travel & Tourism Noisy Oyster Seafood NorthEast Trailways of Maine / NorthEast  Charter & Tour Co., Inc NYC & Company NYC Airporter Ocean City MD CVB Oerther Foods, Inc OExplora Ohio Has IT! OIK

Oklahoma City Convention & Visitors Bureau Old Town Kissimmee Old Town Trolley Tours of Savannah Omaha CVB On & Off Broadway, Inc On Location Tours, Inc

(800) 225‐5652 (407) 396‐4888 (912) 233‐0083 (402) 444‐7758 (212) 869‐7303 (212) 683‐2027

(757) 926‐1442 1 (202) 292‐6323 (212) 873‐3400 (212) 216‐0908 (800) 563‐2557

(212) 742‐1969 (212) 502‐8123

(613) 990‐1985

Supplier Company

National Gallery of Canada National Geographic Encounter: Ocean  Odyssey National Harbor National Law Enforcement Museum Natural History Museum in Los Angeles  County Nederlander Sales & Patron Services New England Aquarium New Orleans CVB New Orleans Plantation Country New Orleans Steamboat New York Botanical Garden New York City Ballet

Diane Todd Garry Bill Tedda Leonie

Scott Reagan Stan Norma Dior Emily Roger Heiko

Jennifer Jennifer Phyllis Richard

Barbara Roxana Leah Mark Christina

Dominique Franz

Jennifer Brian Debra Thu Kimmie Dane Benjamin Leslie

David Josh Phil

Helene

Roach Larkin Patrick Slovinski Fenichel Groot Lipman

Riccio Stulbaum Kravitz Dobrowolski George Farman Dudley Elfeld

Thomas McGregor Oppenheimer Coleman

Kleiss Rivera Charles‐Edouard Topley Sarkis‐Marcotte

Young Deutsch

Greenebaum Harasek Borgwardt Tran Carlos Bono Lipnick Buller

Filipiak Winston Jaeger

Donaldson

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected]

(407) 997‐2152 (781) 419‐0985 (877) 753‐6386

(732) 475‐6200 (310) 939‐0000 (800) 872‐3378 (215) 922‐2300 (888) 533‐7637 888‐533‐7637 x 204 (800) 285‐7557 (847) 480‐7676 (866) 439‐2469 1 (844) 744‐7469 (407) 903‐5444 (352) 795‐4211 (905) 273‐9000 (800) 262‐9356

Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company Dual Member  Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company  Supplier Company  Supplier Company Supplier Company  Supplier Company

Patriots Point Naval and Maritime Museum Peabody Essex Museum Pegasus Bus Pelican New Orleans, LLC

Performing Arts Consultants Music Festivals Perry's Cafe and Rentals Philadelphia CVB Philadelphia Sightseeing Tours &  Transportation, Inc. PhotoVision Inc Pier 39 Pigeon Forge Department of Tourism Pinstripes Pirate's Dinner Adventure ‐ California Pittsburgh Cultural District Planet Hollywood/Buca di Beppo Plantation on Crystal River Playdium Plimoth Plantation Inc Plymouth County CVB Pocono Mountains CVB Polynesian Cultural Center Potbelly Sandwich Shop (570) 421‐5791 (808) 783‐3011 (312) 730‐0400

(407) 812‐8812 (504) 503‐0190

(843) 881‐5924

(407) 585‐4500 (800) 313‐2251 (613) 237‐5150 (819) 778‐2530 (877) 629‐4386 (210) 403‐3725 (800) 972‐3304 (905) 564‐3232 (864) 375‐1962 (415) 974‐6400

Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company

Orlando Sanford International Airport (SFB) OrlandoFest LLC Ottawa Tourism Outaouais Tourism Outer Banks Visitors Bureau Ovation Brands Pacific Coachways Charter Services Inc Pacific Western Transportation LTD Paragon Hotel Company Park Central Hotel San Francisco Park Inn Resort & Conference Center by  Radisson Park Lodge Hotel Group Pathfinders

(267) 675‐7086 (844) 696‐1776 (416) 696‐1000 (407) 916‐2495

Supplier Company Supplier Company Supplier Company Supplier Company

One Liberty Observation Deck One World Observatory Ontario Science Centre Orlando Magic

Yuhnis John Jodi Kay Kristine Richard Joi Ashleigh Starla Russell Janet Paula Ann Francis Dino

Mike Betsy Jim

Sandi Jennifer Fernanda Paige

Rene Mike Justin

Michael Paul Kelly Frederic Lorrie Sami Michael Patty Ann Henrietta

Diane Derek Alea Haley

Sydnor O'Malley Cumming Poole Chinnici Cartaciano Brook Zeigler Hayes Jacobson Young Fisher Pilcher Ho Ching Northway

Mazzarisi Saraceno DePhilippo

Smeltzer Close Vanetta Davis

Pereira Whiteman Taylor

Caires Rauscher Dean Vandenoetelaer Love Lasseter Giddens Pattison Kies Weiner

Meglino Reyes Frauts Hosch

[email protected] [email protected] [email protected] [email protected] [email protected] salesmanager@pirates‐ca.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] fvandenoetelaer@tourisme‐outaouais.ca [email protected] [email protected] [email protected] [email protected] ann@phc‐hotels.com [email protected]

[email protected] [email protected] [email protected] [email protected]

(877) 225‐8664 (714) 533‐3555 (714) 422‐3544 (214) 712‐7051 (804) 783‐7409 (417) 266‐7607 (416) 710‐2959 (865) 430‐8808 (843) 916‐0888

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Red Roof Inn Myrtle Beach‐Market Common Redding CVB Redroad Tours

Residence & Conference Centres ‐ Canada Residence Inn Anaheim Maingate Residence Inn Anaheim Resort/Convention  Center Reunion Tower GeO‐Deck Richmond Region Tourism Ride the Ducks of Branson Ripley's Aquarium of Canada Ripley's Aquarium of the Smokies Ripley's Attractions Myrtle Beach

Ripley's Believe It or Not! Florida Attractions Ripley's Believe It or Not! Maryland  Attractions Ripley's Believe It or Not! San Antonio Ripley's Believe It or Not! Times Square Rivers of Steel Heritage Tours Rock and Roll Hall of Fame & Museum Rock the Boat Ron Jon Surf Shop Rosen Hotels and Resorts, Inc Roundabout Theatre Company

(703) 792‐4754 (593) 512‐3358 (717) 334‐1103 (418) 641‐6654 (817) 625‐9911 (417) 335‐5767 (407) 396‐7000 (646) 861‐2272 (866) 745‐1876 (323) 371‐0373 (714) 383‐6183 (509) 777‐6341

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Dual Member  Supplier Company Supplier Company 

(407) 345‐0501 (443) 615‐7878 (210) 224‐9299 (212) 398‐3133 (412) 464‐4020 (888) 764‐7625 (800) 421‐4159 (800) 665‐0040 (407) 996‐8585 (212) 719‐9393

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company  Supplier Company  Supplier Company  Supplier Company

(843) 626‐4444 (530) 225‐4010 (517) 918‐9201

(703) 684‐0580 (301) 869‐8687 (907) 279‐0001 (417) 334‐4874

Supplier Company Supplier Company Supplier Company Supplier Company

Potomac Riverboat Company Potomac Tours, LLC Premier Alaska Tours Inc Presleys' Country Jubilee Prince William County Historic Preservation  Division Pure! Travel Group Quality Inn Gettysburg Battlefield Quebec City Tourism Radisson Fort Worth North‐Fossil Creek Radisson Hotel Branson Radisson Resort Orlando Celebration Receptive Tours Group Receptively Yours Red Line Tours LLC Red Lion Hotel Anaheim Red Lion Hotels

Maisheda Janie Roxanne Corinne Sharrona Becky Heather Angie Madeline

Priscilla

Jordan Michelle Janie Ashlie Sandra Jessica Jessica

Clarence Karla

Lynette Jennifer Prince

Paige Cristian Nathan Nancy Alan Yvonne Bill Jerry Denise Michael Maria Chuck

Lisa Eric Laura Chris

Lee‐Lucas Droemer Ward Bechtel Burns Evans Lewis Snyder Hurley

Torres

Liebling Taylor Lawson Beede Woloschuk Hamlin Hamlin

Chong Sweeney

Savidge Fontana Sabena

Gibbons Backus Umaquinga Mares Dacres Small Costales Zarbock Schwartz George Hernandez Bundalian Carter

McClure David Welsh Dodson

[email protected] [email protected] [email protected] [email protected] [email protected] Becky@rocktheboat‐cruises.com [email protected] [email protected] [email protected]

[email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] product@pure‐travelgroup.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

(856) 809‐4196 (800) 544‐1692 (877) 845‐1463

(954) 389‐0202 (407) 351‐2525 (407) 226‐5178 (619) 226‐3830 (210) 523‐3668 (717) 339‐1300 (407) 396‐4488 (866) 252‐7108 (865) 453‐6411 (717) 354‐8222 (440179) 000‐0000 (305) 221‐8455 (905) 468‐2153 (888) 738‐4378 (312) 692‐2734 (417) 334‐7469 (732) 249‐6080 (312) 373‐7254 800‐551‐8682 (417) 335‐7900 (417) 338‐3834 (905) 362‐9480 (602) 875‐0550 (317) 263‐7918 (301) 867‐0274 (707) 556‐5238 (661) 255‐4829

Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company

San Diego Zoo and San Diego Zoo Safari Park Sandy Springs Hospitality & Tourism

Santa Clara Convention and Visitors Bureau

Sawgrass Recreation Park Señor Frogs SeaWorld Parks & Entertainment SeaWorld San Diego SeaWorld Texas Seminary Ridge Museum Seralago Hotel and Suites Serendipity Media Sevierville Convention & Visitors Bureau Shady Maple Smorgasbord Shakespeare's England Shark Valley Tram Tours Shaw Festival Theatre Shear Madness Shedd Aquarium Shoji Tabuchi Theatre SHOP * DINE * PLAY * USA Shoreline Sightseeing Shreveport‐Bossier Convention & Tourist  Bureau Sight and Sound Theatres

Silver Dollar City / Showboat Branson Belle Silver Hotel Group Silverado Stages, Inc Simon Shopping Destinations

Six Flags America‐ Baltimore/Washington D.C. Supplier Company Six Flags Discovery Kingdom Supplier Company Supplier Company Six Flags Magic Mountain LLC

(800) 272‐6822

(619) 718‐3018 (800) 468‐6882

(717) 432‐9631 (408) 279‐4801 (407) 239‐6900 (916) 808‐8989

Supplier Company Supplier Company  Supplier Company  Supplier Company

Roundtop Mountain Resort Royal Coach Tours Rusty's Surf Ranch (Rustys) Sacramento CVB Sahara Sam's Oasis Indoor & Outdoor  Waterpark Salem Witch Museum San Diego Tourism Authority

Steven Daniela Debbee

Michelle Marisol Mike Amanda

Erica Michael

Christine Lynette Valerie Katelyn Samantha Rob Nicole Kasie Tony Kathy Catherine Max Wes Lisa Brad Donna Carolyn Amy

David

Melissa Dennis

Beth Merry Phil

Luticia Sandra Cindy Linda

Jones Mereles Dugger

Herzan Pena Watson Shewan

Howard Pitman

Soverns Schwartzman Gutierrez LaKemper Pope Sargeant Williams Cisco Smith Funderburg Sandt Peel Felty Brown Field Martin Keigwin Feimster Hartnett

Andre

DiMartino Kemp

Twisler Ward Hannes

Eberly Allen Pfeifer Eldred

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected]

[email protected] mike.pitman@sight‐sound.com

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] kasie@serendipity‐media.com [email protected] ksandt@shady‐maple.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] sandy@royal‐coach.com [email protected] [email protected]

(407) 507‐1200 (407) 997‐1300 (646) 979‐7063 (904) 209‐4431 (314) 345‐9481 (800) 456‐7572 (314) 286‐4155 (210) 581‐9990 (609) 587‐0626 (757) 385‐3474 (703) 448‐5400 (800) 501‐8494

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Dual Member  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Stone Castle Hotel and Conference Center Stone Mountain Park Stratford Festival Student Watchers StudentUniverse Sucrerie de la Montagne Sunsational Tours Sweet Magnolia Tours Swiss Travel Tampa's Lowry Park Zoo Taste Harlem Food and Cultural Tours TCI ‐ Travel Corporation India TCL Chinese Theatres

(417) 231‐4654 (800) 401‐2406 (800) 228‐2452 (877) 610‐5599 (603) 320‐0166 (450) 451‐5204 (407) 296‐6928 (615) 242‐5373 (5062) 282‐4898 (813) 935‐8552 (212) 866‐7427 (212) 935‐4825 (323) 465‐4847

(202) 633‐3515 (480) 654‐2010 (843) 579‐8652 (302) 856‐1818 +44(0)2074912323 (717) 618‐8581 (413) 748‐5287

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

Smithsonian's National Air and Space Museum Sound Education Programs South Carolina Aquarium Southern Delaware Tourism Sovereign Tourism Spooky Nook Sports Springfield College SpringHill Suites Orlando at Flamingo  Crossings/Western Entrance Springhill Suites Orlando Kissimmee Spyscape St. Augustine/Ponte Vedra VCB St. Louis Ballpark Village St. Louis Science Center St. Louis Symphony Star Shuttle & Charter; Gray Line Tours of  Austin & San Antonio Starr Bus Charter & Tours Statue Cruises Staybridge Suites Tysons McLean Hotel  (Washington, D.C. area) staySky Hotels & Resorts

(413) 786‐9300 (770) 739‐3431 (417) 671‐0646 (312) 875‐9803 (213) 894‐9002 (407) 363‐1985 (202) 628‐7171

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company

Six Flags New England Six Flags Over Georgia SIX Show Skydeck Chicago Skyspace LA Sleuths Mystery Dinner Shows Smithsonian Institution

Sharon Lynne Heather Victor Mike Stefan Jessica Karen Claudia Pam Jacqueline Krishna Levi

Mark Kelly

Lisette Shane Rafael

Olga Lisette Anna Evelyn Nicole Michael Dawn

Holly Joel Roualeyn Scott Kourosh CyndiLou Katherine

Melanie Gavin Tish Nick Heather Jim Karen

Gray Dundon Martin Watson Cleary Faucher Pereira Morrissey Huls Robertson Orange Vegaraju Tinker

Welker Deremiah

Murray Lauler Abreu

Torres Chalker Karnowski Vazquez Kent Wense Berkbigler

Williamson Biggs De Haas Thomas Abbassi Foster Smith

Smith Grozier Knudsen Johnson Jones Lyons Gardiner

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] heather.jones@oue‐skyspace.com [email protected] [email protected]

(415) 445‐0916 (404) 881‐2011 (215) 448‐1207 (440845) 000‐0000 (407) 545‐7500 (615) 889‐2941 (415) 486‐0718 (202) 654‐0980 (865) 366‐1322 (417) 544‐8054 (901) 521‐0664 (757) 591‐7754 (617) 450‐7000 (443) 552‐5350 (212) 396‐5160 (212) 799‐3100 (877) 813‐3329 (323) 933‐9211

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

The Outlet Shoppes, Horizon Group Properties The Park Vista a DoubleTree by Hilton The Philadelphia Orchestra Association The Queen Mary The Ride The Starlite Theatre The Strong National Museum of Play The Tour and Shop at NBC Studios

(847) 939‐3408 (800) 227‐5622 (215) 875‐7695 (562) 499‐1612 (646) 661‐7699 (417) 335‐6350 (585) 263‐2700 (212) 664‐3700

(303) 446‐4829 (417) 332‐1222

(800) 848‐3740 (877) 537‐5800 (321) 800‐5766 (714) 772‐5900 (518) 542‐4408 (800) 285‐2682 (404) 880‐4800 (800) 348‐3765 (617) 536‐7800 (301) 387‐4386

Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

(3493) 553‐5480

Supplier Company

The Denver Center for the Performing Arts The Dutton Theater/ Inn Complex The Flyer‐San Francisco and 7D Experience at  PIER 39 The Fox Theatre The Franklin Institute The Group Company The Grove Resort & Spa The Hermitage, Home of President Andrew  Jackson The Holiday Inns at Fisherman's Wharf The International Spy Museum The Island in Pigeon Forge The Janice Martin Cirque Show The Legendary Sun Studios The Mariners' Museum and Park The Mary Baker Eddy Library The Maryland Zoo in Baltimore The Metropolitan Museum of Art The Metropolitan Opera The National World War II Museum Inc The Original Farmers Market

TEMPS D'OCI INCOMING Tennessee Department of Tourist  Development Tennessee Performing Arts Center The Air Travel Group The Anaheim Hotel The Capital Wheel The Carolina Opry The College Football Hall of Fame The ComedySportz Theatre The Constitution Inn The Deep Creek Experience

Patricia Susan Geoffrey Nicole Renee Renee Karen Ryan

Jason David Lori Courtney Wanda John Kelsey Francesca Louise Haley Justin Meghan Maritza

Clayton Shelby Owen Naomi Ashley

Jill Debbie

Bennjin Lindsay Eric Roxane Melissa Margaret Jodi Jo‐El Elizabeth Jen

Josep

Wharton Brown Cohen Campbell Wilson Johnson Dodson Michaelsen

Nelson Howarth Scott Thompson Malmsbury Schorr McLain Famosi Bengtsson Ward Steensma Sens Cerrato

Hill Moody Mullin Stewart Mayo

Schwager LeTourneau

Lao Pippin Baleka Peterson Cornell Norris Wallace O'Gara Lacy Benner Durben

Abad

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] jo‐[email protected] [email protected] [email protected]

[email protected]

The Track Family Fun Parks The University of Pennsylvania Museum of  Archaeology and Anthropology Titanic Museum Attraction Titanic Tennessee Toby's Dinner Theatre of Columbia and  Baltimore Tommy Guns Garage Top of the Rock Observation Deck At  Rockefeller Center Tour Team Travel Tour West America Tourism Toronto Tourism Winnipeg Tourist Office of Spain TourTools by Adatasol Trailways Transportation System Transportation Charter Services Inc Travel Alberta Travel Guard Travel Insured International Inc | A Crum &  Forster Company Travel Manitoba TravelAdvocates Travelbeat LTD TravelSafe Insurance Travmark Trip Mate, Inc Turkey Hill Experience UC San Diego Hospitality & Conference  Services UCSB Housing & Conference Services Universal Orlando Resort Universal Studios Hollywood Universal's Cabana Bay Beach Resort University of Ottawa Conventions &  Reservations University of Toronto ‐ New College  Residences Uno Chicago Grill US Space and Rocket Center Vacation Myrtle Beach Resorts Vallejo CVB

(417) 334‐1612 (215) 746‐1219 (800) 381‐7670 (800) 842‐5463 (410) 730‐8311 (312) 225‐0273 (212) 698‐2000 (800) 461‐0178 (800) 900‐8687 (800) 499‐2514 (204) 943‐1970 (866) 998‐6397 (508) 561‐9292 (703) 691‐3052 (714) 637‐4300 (403) 648‐1000 (877) 692‐5869 (800) 243‐3174 (204) 927‐7864 (201) 222‐1990 (440748) 000‐0000 (619) 322‐0401 (212) 683‐4394 (800) 888‐0432 (888) 986‐8784 (858) 534‐4220 805‐893‐8181 (800) 968‐8415 (818) 622‐3610 (407) 503‐4000 (613) 562‐5800 (416) 946 5317 (800) 782‐7703 (256) 721‐7124 (843) 282‐4131 (800) 864‐8377

Supplier Company  Supplier Company Supplier Company  Supplier Company  Supplier Company  Supplier Company Supplier Company  Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company

Aldo Kimberly Tom Michael Carrie

Josephine

Kristina Julie Jo‐Ann Emily Sandy

Kevin Melanie Melody Symeon Anthony Mark Greg Bob

John Bruce Bj Maxine Karen Alba John Eva Kathryn Cameron Rick

Cheryl Sandy

Amanda Ruthann Ruthann

Julie

Sdao Lathe White Brownson Baulwin

Saunders

Young Miller Moltz Considine Persons

Herlihy Swenarchuk Carlisle Vasileiadis Suarez Ceslowitz Takehara Adams

Marshall Piper Brooks Morrell‐West Goossen Fernandez Kamm Hotard Mayer Wood Ensign

Clemens, CTIS Mangen

Grady Crust Crust

Wilson

[email protected] [email protected] [email protected] [email protected] [email protected]

[email protected]

[email protected] [email protected] jo‐[email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected]

Valley Forge Tourism and Convention  Board​ Valleyfair VeriGuide Vermont Tourism Network VIA Trailways Viajes Pacifico Virginia Beach CVB Virginia Living Museum Virginia Tourism Corporation Visit Albuquerque Visit Anchorage Visit Baltimore Visit Baton Rouge Visit Charlotte Visit Fairfax Visit Frederick, MD Visit Goodlettsville Visit Hagerstown Visit Knoxville Visit Las Cruces Visit Mississippi Visit Montgomery County Visit Norfolk Visit North Carolina Visit Orlando Visit Philadelphia Visit San Antonio Visit Savannah Visit Simi Valley Visit Tampa Bay Visit Tucson Visit Winston‐Salem Voyages Services Plus Warner Bros. Studio Tour Hollywood Washington Nationals Baseball Club Welcome Berlin Tours Wens Travel Westgate Resorts Westmont Hospitality Group Toronto Whirlpool JetBoat Tours White Eagle Marketing Whitney Museum of American Art Wicked Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company

(610) 834‐7982 (952) 496‐5373 (978) 828‐6575 (802) 262‐2129 (209) 384‐1315 +511 610‐1900 (757) 385‐6642 (757) 534‐7402 (804) 545‐5500 (800) 733‐9918 (907) 257‐2318 (410) 659‐7300 (225) 382‐3573 (704) 414‐4181 (703) 790‐0643 (301) 600‐4050 (615) 851‐2232 (888) 257‐2600 (865) 342‐9144 (575) 541‐2444 (601) 359‐3297 (240) 641‐6752 (757) 664‐6620 (919) 447‐7765 (888) 696‐1110 (215) 599‐0776 (210) 207‐6807 (912) 644‐6423 (805) 526‐3900 (800) 327‐2116 (520) 770‐2148 (336) 728‐4237 33‐0‐144‐63‐1425 (818) 977‐1500 (202) 675‐6287 +49 (0)30 443 393 40 (011 31)‐35‐5429333 (866) 731‐7259 (866) 848‐2665 (905) 468‐4800 (732) 266‐9344 (212) 570‐3600 (646) 289‐6885

Colleen Tess Paul Karen Curtis Monica Jim Jennifer Carol Maureen Jara Eric Tracy Stephanie Melissa Becky Kimberly Audrey Heather Rochelle Karen Lee Melissa Amanda Cheryl Fritz Alex Melissa Caroline Ashley Jackie Kay Ameline Denis Katie Uwe Janneke Mariela Saverio Jarin Andrew Rosemarie Ellise

Selner Bunker Goyette Ballard Riggs Castro Coggin Turlington Torricelli Chavez Haas Masterton Francis Lucas McClure Bickerton Lynn Vargason Fawver Miller‐Hernandez Matlock Callicutt Hopper Baker Jones Smith Gonzales Hayes Gibson Fernandez Ludwig Calzolari Santin Zyuzin Suntum Fluegel Hoeberigs Rubio Gioffre Harvey Fydryszewski Reyes Lesser [email protected] [email protected] paul@veri‐guide.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] bbickerton@fredco‐md.net [email protected] [email protected] [email protected] rhernandez@las‐cruces.org [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Ameline.Santin@vsp‐bleuciel.fr [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

(718) 563‐2242 (847) 916‐9300 (970) 726‐5514

Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company Supplier Company  Supplier Company

Wisconsin Dells Visitor & Convention Bureau Wisp Resort WonderWorks World of Coca‐Cola Worlds of Fun/Oceans of Fun Wright Investments Wyndham New Yorker Hotel XTRA Airways Yankee Trails World Travel Zoo Atlanta

(608) 254‐8088 (301) 387‐4000 (407) 513‐9580 (404) 676‐6074 (816) 454‐4545 (901) 755‐9501 (212) 244‐0719 (305) 764‐3200 (518) 286‐2400 (404) 624‐5902

(407) 957‐9135 (615) 902‐8225

Supplier Company  Supplier Company

Wild Florida Airboats Wildhorse Saloon Wildlife Conservation Society ‐ New York Zoos  and Aquarium Windy City Limousine and Bus Winter Park Resort Natalja Lisa Susan Tricia Laura Tracy Pamela Karen Joel Deondai

Fran Brian Molly

Sam Sarah

Deduna Ratliff Frese Vecchio Leibman Uphold Alvarez Farquharson Keens Colquitt

Filomio Whitaker Turk

Haught Vickery

[email protected] [email protected] [email protected] tvecchio@coca‐cola.com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

[email protected] [email protected] [email protected]

[email protected] [email protected]

Organization Type Dual Membership ‐  Allegiant Air Type A Dual Membership ‐  Branson On Stage Live Type A Dual Membership ‐  Branson Tourism Center Type A Dual Membership ‐  Contest of Champions Type B Asso. Discover Canada Student  Dual Membership ‐  Adventures/Discover Canada Tours Type A Dual Membership ‐  ECE Travel LTD Type A Dual Membership ‐  Educational Experiences Type B Activ Dual Membership ‐  Educational Tours, Inc Type B Activ Dual Membership ‐  Forum Music Festivals Type A Dual Membership ‐  Globus family of brands Type A Dual Membership ‐  Go Student Tours Type B Activ Hawaii Invitational International Music  Dual Membership ‐  Festival Type A Dual Membership ‐  Kaleidoscope Adventures Inc Type B Activ Dual Membership ‐  Mid Atlantic Receptive Services Type B Asso. Dual Membership ‐  Music USA Festivals Inc Type B Asso. Performing Arts Consultants Music  Dual Membership ‐  Festivals Type A Dual Membership ‐  Red Line Group Travel Type B Activ Dual Membership ‐  Red Line Tours LLC Type B Asso. Dual Membership ‐  Sunsational Tours Type B Asso.

Organization Name

First Name Michael Milita Randi Trudy Clint Mike Chuck Donna Becky Stephanie Lisa Jay Robin Kate Elizabeth Mike Anthony Michael Jessica

Phone Number (702) 830‐8730 (417) 334‐5599 (800) 268‐4014 (407) 654‐2500 (604) 689‐8128 (44208) 300‐0000 (386) 575‐2356 (800) 654‐4560 (888) 763‐6786 (888) 258‐0012 (540) 869‐1864 (714) 621‐1040 (407) 345‐4899 (540) 869‐1864 (386) 575‐2355 (732) 475‐6200 (323) 371‐0373 (323) 371‐0373 (407) 296‐6928

Pereira

Hernandez

Hoover

Mazzarisi

Kleinschmidt

Scopetti

Parker

Johnson

Scalzo

Brooks

Norman

Adam

Kleinschmidt

Clark

Drdul

Scott

McCormick

Hoffman

Bowers

Last Name

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

donna@tours‐eti.com

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

Email Address

Section 6 ‐ Professional Development                                       

 

 

Education Report October 2017  Webinars  In 2017:       

16 webinars to date – 5 Remaining in 2017 (Total 21)  362 total participated in webinars  72 attended new member and new attendee webinars.    250 viewed the recorded webinars.   Average or 40‐50 sign up  20‐25 actually participate    In 2016:        

18 webinars total  700 participated in webinars  200 attended new member/new attendee webinars  262 viewed the recorded webinars  Average of 75 ‐ 100 sign up  35‐55 actually participate     2018 Webinar Topics     

Medical Release Forms/Permission Slips  Using Independent Contractors  Integrated Marketing  Safety Preparedness and Crisis Communications – Part 2    Background Information      

Webinars stored on my.syta.org  Education ‐ highly rated reasons for attending AC and Summit  Positive survey responses to webinars  Definitely a positive for overall  member value according to member survey  Benefit for strategic partners to host, deliver content or sponsor    Resource Costs:          

Speaker fees varies depending upon contracts with speakers ‐ some do webinars with AC or  Summit speaking agreements  Average cost of $5000 outside of annual conference and summit speaker fees  Staff time on Education 5 hours of staff time a week (spread across three staff)  Includes content development  Contacting and talking with potential speakers  Rehearsals with speakers  Delivery of webinar (2 hours per webinar)  Management of Education Committees for AC, Summit and webinar sessions 

 

 Marketing of webinars  Budget:   

$10,000 for education outside AC and Summit  Sponsorship: $5000 towards these costs   

 CSTP   

49  Total CSTP graduates  20 registered    2017 Annual Conference Education Session Attendance  About 20% of attendees went to education sessions. 

 

Session Name  8/25, Tax Planning for Individuals, Bill Caldwell  8/25, Tax Planning for Business Owners, Bill  Caldwell 

Number of Attendees  19  20 

8/25, Music Department 101, Tom Merrill 

28 

8/25, 8/26 Business Continuity, Lisa Curtin 

28, 15 

8/26, 8/27 (2 sessions), Safety Preparedness,  David Norman 

40, 42, 11 

8/26, Tour Operator Panels –Attractions 

100 

8/26, Tour Operator Panels – Accommodations 

50 

8/26, Tour Operator Panels – Restaurants 

17 

8/26, Tour Operator Panels – Transportation 

37 

8/27, Travel Insurance Panel 

27 

8/27, Changes in Technology 

55 

8/27, Broadway Classroom Workshop 

36 

8/27, General Session: Teacher Panel 

108 

8/28, Tour Operator Forum 

70 

8/28, General Session: Doug Lansky 

175 

8/28, Marketing Destinations in Turbulent Times,  Doug Lansky 

27 

8/28, Tour Operator Panels – DMO/Receptive  Operators 

36 

New Education for 2018 

 

eLearningU Tourism Webinar Series, Susan Sweeney  eLearningU provides 50 travel and tourism industry educational webinars during the year. These  live webinars are held on Thursdays at 2PM Eastern unless this falls on a statutory holiday  The investment for this program is $ 1,000 per month or $ 10,000 for the year with an annual  prepaid agreement.    Bootcamp for CSTP Candidates  Full day program August 24th at the 2018 SYTA Annual Conference. Content will be developed that could  be presented in webinars, face to face education sessions or full day programs for active and associate  members.     Association Webinar Training Pass (from Association Trends) – for SYTA Staff   Year‐round unrestricted access to a range of training programs, featuring expert speakers, specifically  for association staff with a special focus on association finance, HR and marketing/communications  topics.  The Webinar Training Pass is available for only $1397 for a 12 month subscription. That’s less than $33  per webinar for more than 40 live and archived webinars during your 12 month subscription!  http://www.associationtrends.com/store/Association_Webinar_Training_Pass?tsourceWTP2   

                  

 

Certified Student Travel Professional Program (CSTP) – 2017/2018  The Certified Student Travel Professional, CSTP, is an industry designation that provides credibility amongst  student travel professionals and their clients. CSTP sharpens business skills, and provides specific knowledge  and understanding of the student and youth travel industry. The program is available to SYTA members and/or  recipients of the CTIS program administered by ABA (American Bus Association).   Graduates receive a designation recognizable throughout the travel industry. This continuing education  program gives enrollees the opportunity to spend time focusing on challenges and opportunities facing their  organization and, of course, provides a personal sense of accomplishment.   Requirements  1. Three “Fundamentals of Business” courses through IUPUI (Indiana University‐Purdue University  Indianapolis). Same program as ABA‐CTIS.  Two Required courses ‐ choose from three  Customer Service  Promoting Your Business  Business Grammar and Writing    One Elective course ‐ Choose from four  Effective Advertising  Running a Business: Understanding the Numbers is Step # 1  Personal Organization & Effectiveness  Ignite Your Effectiveness by Improving Your Sales Skills   *If you  have  earned  IUPUI  credits  through  ABA  within  10  years  of  the date that you apply for the CSTP  program you can use them to meet the requirements, but you must have completed two CSTP required  courses.  2. Three Face‐to‐Face SYTA Events since 2013‐ SYTA Conferences and/or SYTA Summits  3. Minimum of 3 face‐to‐face education sessions at SYTA Conference or SYTA Summit. Sign‐in required.  4. Six Online SYTA Educational webinars (SYTA University) since 2013. Must complete post webinar  survey. (Up to 3 previously recorded webinars can count towards the 6 required. At least 3 must be  attended live. Must complete webinar viewing certification form.)  5. Three Industry Volunteer Actions since 2013– may include at SYTA Annual Conference, SYTA Summit or  serving on a SYTA Committee/Board for one year. Volunteer actions must be 3 different events or  committees.  6. One Written Essay –minimum 500 words‐ on any subject that helps the participant gain a better  understanding of the student and youth travel industry and improves their general knowledge of the  industry.     

How to Apply  * Please note, you must complete the program within four years from the date that you applied through SYTA.  The registration fee is $295 for SYTA members and $585 for nonmembers.  1. All materials can be found at my.syta.org under the Resources tab/CSTP  https://my.syta.org/eweb/DynamicPage.aspx?Site=SYTA&WebCode=CSTP        2.  Fill out the CSTP registration form and send to SYTA        3.  Register for courses through IUPUI                ‐Registration and billing for these courses are handled directly through IUPUI.   ($229.00 each course/20% discount if you register for all three at once/$89.00 re‐take fee)    

  https://v2.aitapps‐s.iu.edu/AIT_INlighten_V1_Online/cepd 

               For any questions, contact Sara Griffin at [email protected] or 317‐274‐0180.  2017/2018 IUPUI Course Schedule    Promoting Your Business ‐ Required option  Course Dates: September 1 – October 15, 2017  Learn how to make your business stand out. This course can help you promote your business with an  understanding of the "guerrilla‐marketing" concept for large and small businesses. Basic marketing strategies  will be developed along with exploration of successful advertising and promotions programs. Learn to create a  stronger identity to better position your product or service, and develop a strategy to get the most out of your  promotion dollars.     Business Grammar and Writing ‐ Required option  Course Dates: November 1 – December 15, 2017  Learn practical tips and techniques for successful business writing. This course provides a basic understanding  of grammatical relationships rather than mere memorization of rules. Acquire skills to better target your  audience and establish positive communications with your clients. Enhance your writing skills through  exercises and letters, applying persuasive, controversial, and routine correspondence styles. Upon completion,  you will have a portfolio of assignments for reference to gain greater confidence and proficiency in both your  business and personal correspondence.    Effective Advertising   Course Dates: Spring 2018 Dates TBD  This course explores the fundamental principles and procedures of advertising. Through exercises and  readings, you'll examine the psychology of advertising, yearly programming, image barriers, graphics, layout  and copy, publicity and public relations. Whether you're responsible for preparing your company's advertising  strategy or want to better understand the basic advertising concepts, this course will provide you with a solid  foundation. You'll gain greater confidence in working with ad agencies or providing input to your organization's  advertising program.  Running a Business: Understanding the Numbers Is Step #1   Course Dates: Spring 2018 Dates TBD  As a business professional who would like to be more comfortable understanding financial data to help you  make financial decisions, this course was designed to help professionals understand everything from budget to  financial analysis of key metrics and benchmarks. From financial statements to budgeting to operations and  management analysis, the following will be covered in class: reading financial statements, preparing  operational budgets, determining how to make projections and how to analyze critical success factors/metrics.   It’s imperative to be able to present data to illustrate, motivate, and monitor. The class will incorporate 

business finance basics (terminology and functionality) with the reality of how to use financial data to support  decision making.  Personal Organization & Effectiveness  Course Dates: Spring 2018 Dates TBD  T.S. Eliot is quoted as saying, "We must not cease from exploration. And the end of all our exploring will be to  arrive where we began and to know the place for the first time." This course provides the opportunity for you  to examine and improve your effectiveness, not only at work tasks, but also as a whole person striving to fulfill  your responsibilities as an entrepreneur or employee, a spouse, a friend, a parent, and other life roles. Stephen  Covey has described timeless wisdom of the ages in a way that helps you tailor your own life plan for  maximum benefit to yourself and others in his book, "The Seven Habits of Highly Effective People." Benefit  from this excellent book, and improve your interpersonal skills in your professional environment and personal  life.  Ignite Your Effectiveness by Improving Your Sales Skills  Course Dates: Spring 2018 Dates TBD  Every day in every situation, we must sell.  We sell ourselves, we sell our company, we sell a service that our  company offers, and we sell employees on how to be more motivated and effective.  This course takes you  from the “pre‐sell” perspective through to “closing a deal.”  Learn effective sales competencies; learn what  differentiates an individual who has not yet succeeded in selling well from a sales superstar. Gain an in‐depth  look at the dynamics and key components of a successful sales presentation ‐ from the words you choose, to  the medium your message is delivered, to your personal aura and actual physical presentation.  In addition,  this course will help you gain insight into critical measurements of sales success ‐ from lead generation to  qualifying potential audiences to writing RFPs.  Customer Service ‐ Required option  Course Dates: Summer 2018 Dates TBD    Learn to identify and profile your customer base; analyze their environment, develop tools to access that base  and learn techniques that can enhance your company's image to your customers. Five operating principles will  be reviewed. Through exercises, you'll have an opportunity to take a look at your organization's strengths and  weaknesses as well as your own.  Requirements to CSTP Maintain Designation (Recertification)  Recertification required every 3 years. Must complete 2 SYTA Educational webinars (SYTA University) and one  face‐to‐face educational session.  For more information, please contact Lisa Berretta at [email protected] or 703‐610‐9034. 

Certified Student Travel Professional Candidate Application Form The Certified Student Travel Professional designation adds an additional level of professionalism in the student and youth travel industry. It is also intended to raise the awareness of student travel as a unique business segment. When you complete the program, you will receive a designation which will allow you to be recognized throughout the student travel industry as a professional specialist. A CSTP designation will provide you with additional credibility amongst your peers and your clients. You will acquire specific knowledge of the student and youth travel industry as well as sharpen your business skills and increase basic knowledge. Training exercises will also give you the opportunity to spend time focusing on challenges and opportunities facing your organization. To enroll in the CSTP program, please complete the enclosed form and return to SYTA by fax: 703-610-0270 or e-mail: [email protected]. Please note this form is only for the CSTP program registration. There are additional forms and costs for the required courses taken through IUPUI. For more information visit the CSTP section on the SYTA website. Name

Job Title/Position

Company Name Company Address City

State/Province

Phone

Registration Fee:

Country

Zip/Postal Code

Email  $295.00 for SYTA members  $585.00 for Non-members

PAYMENT INFORMATION I have enclosed payment for all items listed above (Payment in full must accompany registration in US dollars)  Check Payable to SYTA  Credit Card (American Express, Discover, VISA or MasterCard)  Send Invoice

I authorize SYTA to charge my credit card in the amount of $ Card Number

Exp. Date

Cardholder Name Signature

Date

Return to: Student & Youth Travel Association CSTP Program • 8400 Westpark Drive, Suite 200 • McLean, VA 22102 • Phone 703-610-9034 • Fax 703-610-0270 

CSTP GRADUATES First Name Tim Shannan Jim Tish Donna  Jennifer  Kim  Shelly  Ruthann  Shirley  Kendra  Greg  Renee  Marie  Tracy  Corinne  Jara  LouAnna  Lindsay  John  Sandi  John  Pam  Urte  John  Marie  Melissa  Kristy  Nanette  Kara  Shelby  Lenni  Robin  Carey  Marc  Cindy  Dana  Lisa  Greg  Justin  Wendy  Kevin  Melinda  Neal  Cindy  Michelle  Kirk  Alex  Kenneth 

Last Name  Branson  Carter  Coggin  Losure Adam Bareis Burger Cole Crust Davis Conner Dolton Dotson Eichelberger Enriquez Francis Grubar Haas Henton Hill Icabone Kerth Krish Kruseck Land Marshall Martin McClure Merritt Mickle Mihalevich Moody Neimeyer Parker Randall Reiter Richardson Romanello Scalzo Shipley Shuler Snelson Streit Strickland Sutton Thomas Thomson Troen Urdaneta Wooten

Graduation  Year 2008 2009 2017 2008 2009

2016 2016 2016

2011 2014 2017 2017 2010 2014 2008 2017 2008 2017

2016 2016

2008 2009 2013 2017 2007 2017 2009 2011 2009

2011 2017 2008

Company Academic Travel Services Live Travel and Tours Virginia Beach CVB Lead USA Educational Tours Educational Tours Educational Tours Educational Tours Titanic Museum Attraction Graceland and Guest House at Graceland Group Sales Box Office at Broadway.com  Merlin Entertainments St. Louis CVC Anaheim Desert Palms Hotel Visit Baton Rouge Good News Tour and Travel Visit Anchorage Nashville CVC Destination DC Celestial Tour‐Rific of Texas Atlanta Symphony AdvantEdge Tours Top of the Rock LEAD USA Visit Fairfax Oakridge Boys theater Hostelling International Adventure Student Travel Fox Theatre Branson CVB Kaleidoscope Adventures Hancock Observatory Unique Travels and Tours Educational Tours Country Music Hall of Fame & Museum Go Student Tours Academic Travel Services Group Travel Network Disney Youth Programs Kevin Streit Consulting Unique Travels and Tours Unique Travels and Tours Cindy Thomas Consulting

Org Type Tour Operator Tour Operator/Receptive Supplier Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Supplier Supplier Supplier Supplier Supplier Supplier Supplier Tour Operator Supplier Supplier Supplier Tour Operator Tour Operator Tour Operator Supplier Tour Operator Supplier Tour Operator Supplier Supplier Supplier Tour Operator Supplier Supplier Tour Operator Supplier Tour Operator Tour Operator Supplier Tour Operator Tour Operator Tour Operator Supplier Supplier Tour Operator Tour Operator Supplier

Super Holiday Tours Viajes A Plus Academic Travel Services

Tour Operator Tour Operator Tour Operator

   

 

  Last version of Accreditation Program  March 2013 

  Dear SYTA Active Member Companies:    This notebook is the Student & Youth Travel Association’s guidebook to the 2012‐  2013, membership year Travel Planner Accreditation Program. Please take a few moments to look through  it carefully.    The Accreditation Program is  a voluntary business improvement program intended to help tour  operators/travel planners raise the staff’s level of professionalism and improve the overall business  operations. The  goals of the program include:    ▪ Encourage high standards within the student/youth travel industry  ▪ Promote discussion of what it takes to be  a well‐run tour/travel company  ▪ Create resources to help travel planners raise the staff’s level of professionalism  ▪ Improve the overall business operations    Whether or not you choose to become  an Accredited Travel Planner, we encourage you to use the tools  in this notebook as a guide  in operating your business.    Sincerely,        Shannan Carter  2012‐ 2013 President  Student & Youth Travel Association 

                      Section 1 

                ACCREDITATION INSTRUCTIONS 

          Instructions for Seeking  Accredited Status    Follow these instructions to be recognized as an accredited Travel Provider for 2013.    1. 

Review  the requirements and assure that you meet or can meet  accreditation requirements of SYTA. 

2. 

Review  the documentation requirements (see section 2). 

3. 

Assemble  the required documents in one packet of information for submitting to  the SYTA office.  Only the SYTA Staff and its professional advisors will review the  documents.  No documentation is reviewed by other members of the association  unless the company provides advance written approval. 

4. 

Mail the documentation packet to the SYTA office for review: 

   

       

Attention:   Carylann Assante   Accreditation Requirements  Student & Youth Travel Association  8400 Westpark Drive, 2nd Floor  McLean, VA 22102    5. If you  have any questions or need additional assistance, please contact Carylann Assante  ([email protected]) or call 703‐610‐1263. 

                                   

Section 2 

ACCREDITATION REQUIREMENTS AND  DOCUMENTS NEEDED 

  Accreditation Program  For the year: 7/1/10‐6/30/11        A.  Meet all eight standards listed below.        1.  Meet SYTA Active member requirements.        2.  Demonstrate financial soundness of the company through any one of the  The active  member  will  provide  evidence  of participation  in an  approved  bonding  program.  Membership in  the  USTOA  Consumer  Protection  Plans   as  well  as   [for  Canadian   Active  Members  only] registration  under  the Travel  Industry  Act  of  Ontario  or  Quebec,    as  well  as  [for  Australian  Active  Members]  registration  under  the  registration under the Travel Industry of Australia currently qualify.  •  The active member will provide an irrevocable letter of credit or a bank‐issued   certificate of deposit (CD) or an indemnity bond with SYTA listed as the sole obligee  in an amount equal to at least $200,000 USD.  Such a bond will be structured to  continue sixty days after the end of SYTA’s membership year.  •  The active member will place all customer payments in a trust until paid  as tour  expenses or earned as income by the company.  •  The active member company will provide evidence to SYTA that it has obtained an  unqualified audit from a certified independent Certified Public Accountant/  Chartered Accountant within the last 12 months.  In addition, the CPA/CA will  furnish SYTA with statement attesting to the corporation’s financial  soundness as  of the date of application or membership renewal.  •  The majority owner, or one or more minority owners of the Active member  company will sign  a notarized full personal guaranty(s) securing advance customer  payments for up to  $200,000 USD to repay customer payments upon default or bankruptcy.  The sum  of this  (these)  owner’s  interest(s)  in the company  shall  total  at  least  51%  of company  ownership.    3.   Maintain General Liability Insurance and Professional Liability (Errors and Omissions)  Insurance in the amount of $2,000,000 (per policy) or more.    4.  Disclose  in writing to the contracted party all terms, conditions, inclusions, and  policies  of the agreed‐to services.  Provide each customer with written policies  governing matters such as cancellation.    5.   Maintain Workman’s Compensation Insurance on all employees  or contractors as  required by law in the Province(s)/state(s) where your company maintains offices.    6.   Observe the requirements of state sellers of travel law in the states where you solicit  or accept business.  •  Consistently use legally required disclaimers for advertising in states where you are  soliciting business.  (Applies  in CA, FL, HI,  IL, PA, NV, WA)  •  Maintain bonding as required if soliciting and accepting business in Florida, Louisiana  and Oregon.   

•  Maintain consumer trust fund or another legal arrangement as required if  soliciting and accepting business in California, Hawaii, Illinois,  Nevada, and  Washington.    7.   During the time from departure to return of every trip, provide a means  for the  customer to contact key company personnel twenty‐four hours a day. 

     

8.   Have annual financial statements that are compiled, reviewed, or audited by an  independent Certified Public Accountant/Chartered Accountant.  Receive  recommendations annually from this CPA/CA regarding the company’s accounting  practices.    B.       

 

 

     

Meet at least four of the five following requirements:   

1.  Prepare and review/revise annually a written crisis prevention and management plan.    2.  Perform criminal background checks on all tour company employees who have  contact with consumers in their professional roles.  This  check is to be done for all      such current staff members and upon  each staff member as hired.  3.  Suggest in writing that all groups or individuals involved in overnight travel packages  maintain health records and medical releases on all trip participants.  Provide groups  a model  form that they can use if they do not have  a form already.      4.  Solicit evaluative data on all trips, from the trip sponsor or trip participants, which  reflects on the performance of the Tour Company  and vendors.  Carry out a plan  to      share data from those evaluations with vendors who do substantial business with your  5.  Collect evidence, whenever possible, of proper insurance from vendors with whom the  company will do at least $5000 in business in the current calendar year.   

SYTA Recommends (but does not require as a part of the accreditation  program):    1.   Assure that booking of space (air, hotel, theater, etc.) is handled  in a manner which  vendors know when  space is booked without a specific group behind it.    2.   Be certain that those representing your company  sell your product positively  and do not negatively sell the competition.    3.   To protect the payments of every customer, segregate operating monies from customer  monies.    4.   To protect customers and your company, maintain a manageable system of tracking the  first date on which payments to vendors become non‐refundable.    5.   Pay your company’s bills in the time frame contracted with vendors. 

Documentation Requirements SYTA  Accreditation Program For the year ‐  7/1/12‐6/30/13    The following documentation is to be required of companies for the accreditation process.  All  documentation submitted by the company will be handled in a confidential manner by SYTA  staff and/or professional advisors.  None of the submitted materials will be reviewed by  employees of tour companies without the expressed approval of the company that submits the  document:    Accreditation Application Form 

   

A. Meet all of these standards:    1.  SYTA  Membership:  SYTA Office will check    2. Financial Soundness    a. Participation in the USTOA CPP or registration under the Travel Industry Act of Ontario  or Quebec or registration under the Travel Industry of Australia:  A copy of the certificate  or a letter from the organization/government showing the company  is currently  participating    b. Irrevocable letter of credit, bank issued CD, indemnity bond:  A copy of the  letter/instrument with a signed statement on a form prepared by SYTA's legal counsel    c. Customer payments in a trust:  Form prepared by SYTA legal counsel, which  is signed by  principals of company  and independent CPA.  States that trust meets SYTA standards.    d. Unqualified  audit/Financial soundness statement from independent CPA: Statement on form  prepared by SYTA legal counsel  stating that the CPA  has completed an unqualified  audit of the  company and that the company has been profitable two of the last three years and has a positive  net worth.    e.  Personal  Guaranty:  The majority  owner,  or  one or  more minority owners  of  the  Active member company  will  sign  a  notarized  full personal  guaranty(s)  securing  advance  customer  payments  for  up to  $200,000 USD.    3. General/Professional Liability Insurance at $2MM (per policy):  Certificate of  Insurance    4. Disclose in writing all contracted terms: Provide a copy  of a customer contract    5. Workman's Compensation:  Certificate of Insurance    6. Observe requirements of sellers of travel laws:  Check‐off form prepared by SYTA    SYTA Accreditation Document Sec. 2 (8/17/2010)

legal counsel which  is signed by company legal counsel OR  documentation in the form of state  certificates, sample advertising pieces, sample trust fund statement, etc.    7.  24‐hour company  personnel contact list:  Submit evidence of a 24‐hour telephone  contact list for key company personnel.    8.    Accounting audit/review.  Submit evidence of a compiled, reviewed or audited  annual financial statement from a CPA/CA along with recommendations regarding  accounting practices. 

  SYTA Accreditation Document Sec. 2 (8/17/2010)

        B. Four of these five:       

1. Crisis plan:  Submit evidence of a plan  (for instance‐‐a table of contents, several pages  without proprietary information)  2. Criminal background checks:  a.   Letter from the company’s contractor or,  b.   A document signed by management, along with any other written document  attesting that the organization is performing background checks as required. 

  Accreditation Personnel Security Check Form provided.    3. Health records:  Submit company document (for instance, the customer contract)  that suggests health forms and include  the sample form the company provides.)    4 Trip Evaluation Form:  Submit a copy  of your Trip Evaluation Form along with a  copy  of the company’s procedure for sharing this information with vendors.    5.  Evidence of Vendor Insurance:  Submit insurance documentation for those vendors with  whom you will do at least $5,000 in business this year (a list of vendors that includes their  appropriate insurance coverage(s), including the type of insurance and expiration date(s)) 

  SYTA Accreditation Document Sec. 2 (8/17/2010)

               

SYTA TRAVEL PLANNER ACCREDITATION APPLICATION FORM FOR THE YEAR 7/01/12  – 6/30/13 

Company Name  

City 

State/Province 

A.   Meet all eight standards listed below.      (Please circle/check all that apply)  Yes  1.  Meet SYTA Active member requirements  No  2.  Demonstrate financial soundness of the company through any one of the    following:  0  The active member will  provide evidence of  participation in  an  approved   bonding program.   Membership  in  the USTOA  Consumer  Protection  Plans   as  well as  [for  Canadian Active Members only] registration under the Travel Industry Act of  Ontario or Quebec  as well as [for Australian Active Members only]  registration under the Travel  Industry of Australia currently qualify.  0  The active member will provide an irrevocable letter of credit or a bank‐ issued certificate of deposit (CD) or an indemnity bond with SYTA listed as  the sole obligee in an amount equal to at least $200,000 USD.  Such a bond  will be structured to continue sixty days after the end of SYTA’s membership  year.  0  The active member will place all customer payments in a trust until paid  as tour expenses or earned as income by the company.  0  The active member company will provide evidence to SYTA that it has  obtained an unqualified audit from a certified independent Certified Public  Accountant/ Chartered Accountant within the last 12 months.  In addition,  the CPA/CA will furnish SYTA  ith t t General  t ttLiability  ti t Insurance  th ti Professional  ’ fi i l Liability  d f Yes  3.  Maintain  and  (Errors  and Omissions)  No  Insurance in the amount of $2,000,000 (per policy) or more.  Yes  4.  Disclose in writing to the contracted party all terms, conditions, inclusions, and policies of the agreed‐to services.  Provide each customer with written policies No  governing matters such  as cancellation.  Yes  5.  Maintain Workman’s Compensation Insurance on all employees  or contractors as required by  law  in the Province(s)/state(s) where your company  maintains No  offices.    6.  Observe the requirements of state sellers of travel law in the states where  you solicit  Yes  or accept business.  No  •  Consistently use legally required disclaimers for advertising in states  where you are soliciting business.  (Applies  in FL, CA, HI, PA, NV)  •  Maintain bonding as required if soliciting and accepting business in  Nevada, Florida and/or Ohio.    Yes  7.  During the time from departure to return of every trip, provide a means  for  h Documentation (8/1/2010) SYTA Accreditation  

 

No    Yes  No 

               

customer to contact key company personnel twenty‐four hours a day.  8.  Have annual financial statements that are compiled, reviewed, or audited by an  Independent Certified Public Accountant/Chartered Accountant.  Receive  recommendations annually from this CPA/CA regarding the company’s  accounting 

SYTA TRAVEL PLANNER ACCREDITATION APPLICATION FORM FOR THE YEAR 7/01/12  –  6/30/13 

   

B.   Meet at least four of the five following requirements: (Please check  all that apply)             

Prepare and review/revise annually  a written crisis prevention and management plan  Perform criminal background checks on all tour company employees who have contact with  Consumers in their professional roles.  This  check is to be done for all such current staff  members and upon  each staff member as hired.  Suggest in writing that all groups or individuals involved in overnight travel packages  maintain health  records and medical releases on all trip participants.  Provide groups a model  form that  Solicit evaluative data on all trips from the trip sponsor or trip participants, which reflects  on the performance of the tour company  and vendors.  Carry out a plan  to share data from  those evaluations with vendors who do substantial business with your company.  Collect evidence, whenever possible, of proper insurance from vendors with whom the  company 

  SYTA Recommends (but does not require as a part of the accreditation program):  (Please check all that apply)           

 

     

 

6.   Assure that booking of space (air, hotel, theater, etc.) is handled  in a manner which  vendors know when  space is booked without a specific group behind it.  7.   Be certain that those representing your company  sell your product positively and  do not negatively sell the competition.  8.   To protect the payments of every customer, segregate operating monies from  customer  a.   To protect customers and your company, maintain a manageable  system of tracking  the first date on which payments to vendors become non‐refundable  b.   Pay your company’s bills in the time frame contracted with vendors  By my signature on this application, I certify that all statements made herein are true  and accurate and that I successfully have met all of the requirements for SYTA’s Travel  Planner Accreditation Program for the year  July 1, 2010 ‐ June 30, 2011. 

Owner/President/CEO    SYTA Accreditation Documentation (8/1/2010)

Date 

SYTA  Accreditation Personnel Security Check Confirmation Form  For the year 07/01/12 – 06/30/13 

      I,    

Owner’s / CEO’s Name (Please  Print) 

     

  of      Company Name (Please Print Clearly) 

do hereby certify that I have performed criminal background checks on all tour company  employees who have contact with consumers in their professional roles.  This check is to be  done for all such current staff members and upon  each staff member as hired. 

Signature 

Date 

Witnessed by: 

Date 

        Security checks have been obtained on all employees  through one of the  following:   

     

      Site address        Police Department:    Name 

(Check  all that apply)     Internet Source: 

      

City, State 

      

Private Investigator:   

  

  Other:    Please describe 

     

Proof Attached: (Please check  appropriate boxes and include  the documentation)     Letter from company’s contractor     Invoice from company’s contractor     Letter from Police, etc.     Other:        SYTA Accreditation Documentation (8/1/2010)

 

 

                                    Section 3 

               

FINANCIAL SOUNDNESS SUPPORT  MATERIALS 

  SYTA Accreditation Documentation (8/1/2010)

     

Instructions Relating to Financial Soundness 

The requirement states:   

       

Demonstrate financial soundness of the company through any one  of the following:  1.   The active member will  provide evidence of  participation in  an approved bonding  program.  The USTOA Consumer Protection Plans  as well as [for Canadian Active Members  only] registration under the Travel Industry Act of Ontario or Quebec, as well as  [for Australian Active Members only] registration under the Travel Industry of  Australia currently qualify.  •  The active member will provide an irrevocable letter of credit, or a bank‐ issued  certificate of deposit (CD) or an indemnity bond with SYTA listed as the sole obligee  in an amount equal to at least $200,000 USD.  Such a bond will be structured to  continue sixty days after the end of SYTA’s membership year.  •  The active member will place all customer payments in a trust until paid as tour  expenses or earned as income by the company.  •  The active member company will provide evidence to SYTA that it has obtained an  unqualified  audit from a certified independent Certified Public Accountant/  Chartered Accountant within the last 12 months.  In addition, the CPA/CA will  furnish SYTA with statement attesting to the corporation’s financial  soundness as of  the date of application or membership renewal.  •  The majority owner, or one or more minority owners of the Active member  company will sign  a notarized full personal guaranty(s) securing advance customer  payments for up to $200,000 USD to repay customer payments upon default or  bankruptcy.  The sum of this (these) owner’s interest(s) in the company  shall total  at least 51% of company ownership. 

This section contains forms for providing documentation needed for the bullet options  above.  Use only  the form that applies to your choice from among the four options above.    In several cases, there are two copies of the applicable form—one explains how the form is  filled  out and the other is blank  for your use. 

  SYTA Accreditation Documentation (8/1/10)

ACCOUNTANT’S CERTIFICATE    To: 

Student & Youth Travel Association  8400 Westpark Drive, 2nd Floor, McLean, VA 22102 

   

Re:    _ of 

        was retained by   

to    perform an audit of its financial statements for the year(s) ended    .    I/We are independent Certified (Chartered) Public Accountants and are not  employee(s) of the subject tour operator.    We issued an unqualified audit report on this company dated  .    Based on audited financial statements for the last three years, the company has had net income  for at least two of the last three years, and it has a positive net worth as of the end of the most  recent year.                   

By:        Name/Firm Name & Address: 

Signed  

  SYTA Accreditation Documentation

date 

Sample  Letter of Authorization for Certificates of Deposit or Letters of Credit  for SYTA required consumer protection    Date    Student & Youth Travel Association  8400 Westpark Drive, 2nd  Floor  McLean, VA 22102    To Whom It May Concern:    We hereby authorize the Student & Youth Travel Association (SYTA) to draw against  Certificate of Deposit number    or  Letter of Credit number     issued by     (name  of bank)  in the amount of $   US  on the following conditions.    That there be delivered to    (name  of bank)  this  Letter of Authorization together with a written certification under oath by an  authorized representative of SYTA:    (a) 

(b) 

The certification must state that      (name  of tour  operator) has not refunded tour deposits due their clients and that non‐ payment of the refunds due is a result of     (name  of tour operator)  bankruptcy; and  The certification must also state that the funds drawn under this  Authorization will be applied exclusively for protection against financial losses  of     (name  of tour operator) client deposits and any  legal costs in implementing such incurred by SYTA. 

  The authorization herein provided is irrevocable and shall remain in effect for the period  ending no earlier than the maturity of the Certificate of Deposit OR  the duration of the  Letter of Credit.     (name  of tour operator) shall advise     (name  of bank)  of intent not to renew this Letter of  Authorization at least thirty (30) days prior to expiration.    No draws may be made against  Certificate of Deposit number    or  Letter of Credit number     issued by     (name  of bank)  by any person or entity  other than SYTA while this Letter of Authorization is in effect.    This Certificate of Deposit number     or Letter of Credit number      shall terminate at 11:59 p.m., Eastern Time, August 31, 20      SYTA Accreditation Documentation

. 

This Authorization is governed by the laws of the State of Virginia                       

Signed this   

, 20   

Tour Operator: 

Credit Issuer: 

(Firm name) 

(Firm name) 

By: _        

 day of   

 

By: _  

 

(Signature) 

(Signature) 

(Title) 

(Title) 

  SYTA Accreditation Documentation

. 

CUSTOMER  TRUST  ACCOUNTANT CERTIFICATE     

 

From:    To: 

Student & Youth Travel Association  8400 Westpark Drive, 2nd Floor, McLean, VA 22102 

  We certify that we have established a trust to provide financial security for all our customer  deposits.  A copy of the trust is attached hereto.  The Trustee is the Member’s owner, chief  executive officer, or treasurer, and the trust account funds are and shall not be pledged or  encumbered for any purpose contrary to the interest of our customers.  The trust includes  the following provision:    “Customer Trust Account”    The Trustee shall establish and maintain a bank  account named the “   Customer Trust  Account.”  This account may be in any federally insured bank, savings and loan  association, credit union or other financial institution, as the Trustee shall choose  from time to time.    1. The Trustee shall administer the trust account for the benefit of customers of     .    2. The Trustee shall deposit all sums paid by customers for travel services offered by     .   Deposits to the trust account may be made  directly or indirectly to the trust account.    3. The Trustee shall not withdraw funds from the trust account except as follows:   

   

a. In partial or full payment to providers of goods and services comprising  the tour or travel package purchased by the customer.      shall be a payee for any element(s) of  the tour or travel package it provides, e.g.,  b. To make refunds to customers, and in that event to pay the amount of a  cancellation fee, if any, due to     pursuant  to its terms and conditions of sale to the customer; 

  c. Upon  full payment to providers of goods and services comprising the tour  or travel package, and not earlier than the scheduled departure date thereof,  to pay the remaining funds to     as  compensation for the sale of travel services to the customer(s).”    Our trust account is in the following bank:  Account Number:     

  SYTA Accreditation Documentation

    

   

 

 

By:   Trustee  Name:    

By: Attorney or CPA Name & Firm Name & Address:   

  Company Title:   

 

    Signed 

date 

  SYTA Accreditation Documentation

Signed 

date 

CUSTOMER  TRUST  ACCOUNTANT CERTIFICATE      From:     Name     

Member Company    

_ 

  To: 

Student & Youth Travel Association  8400 Westpark Drive, 2nd Floor, McLean, VA 22102 

  We certify that we have established a trust to provide financial security for all our customer  deposits.  A copy of the trust is attached hereto.  The Trustee is the Member’s owner, chief  executive officer, or treasurer, and the trust account funds are and shall not be pledged or  encumbered for any purpose contrary to the interest of our customers.  The trust includes  the following provision:    “Customer Trust Account. The Trustee shall establish and maintain a bank  account  named the “     Member  Company Name       Customer Trust Account”.  This  account may be in any federally insured bank,  savings and loan  association, credit union  or other financial institution, as the Trustee shall choose  from time to time.    1.  The Trustee shall administer the trust account for the benefit of customers of     Member  Company Name       .    2. The Trustee shall deposit all sums paid by customers for travel services offered by     Member  Company Name       .  Deposits to the trust account may be made  directly or indirectly to the trust account.    3. The Trustee shall not withdraw funds from the trust account except as follows:    a. In partial or full payment to providers of goods  and services comprising the  tour or travel package purchased by the customer.     Member Company  Name       shall be a payee for any element(s) of the tour or travel package it  provides, e.g.,        b. To make refunds to customers, and in that event to pay the amount of a  cancellation fee, if any, due to       Member  Company Name       pursuant to its  terms and conditions of sale to the customer;    c.  Upon  full payment to providers of goods  and services comprising the tour or  travel package, and not earlier than the scheduled departure date thereof, to  pay the remaining funds to       Member  Company Name       as compensation  for the sale of travel services to the customer(s).”     

Our trust account is in the following bank: 

  SYTA Accreditation Documentation

     

Account Number:  By:   Trustee  Address: 

  SYTA Accreditation Documentation

By: Attorney or CPA Name/Firm Name & 

Name:     Title:   President  

    

   

 Company 

    signed  

date 

  SYTA Accreditation Documentation

signed  

date 

Note to Item 2:  2.   The Trustee shall deposit all sums paid by customers for travel services offered  by       Member  Company Name       .  Deposits to the trust account may be made  directly or indirectly to the trust account.    Customer deposits should be deposited to the trust account, and the trustee should maintain  an account showing the total amount received from each group/customer, less all  disbursements from the customer’s deposits, and the net amount held in trust for each  group/customer.    Note to Item 3a:  a.   In partial or full payment to providers of goods  and services comprising the tour or  travel package purchased by the customer.     Member  Company Name       shall be a       

payee for any element(s) of the tour or travel package it provides, e.g.,  This provision is intended to put the SYTA Member tour operator on equal footing with its  suppliers, while satisfying the trust account standards in seller of travel laws.  However, as a general rule, the trustee is not entitled to pay the SYTA Member funds from  the trust account until the trip has departed. 

  Items that may be included  here as payments to the SYTA Member:  These items, and their prices, should be listed on the invoice to the customer:  •   Non‐refundable registration fee  •   Self‐funded cancellation fee waiver protection, if itemized on the invoice and  purchased by the customer.  •  Tangible items that are itemized on the invoice to the customer and delivered to  the customer.    Items that should not be included  here as payments to the SYTA Member:  •  “anticipated” cancellation fees.  The  SYTA Member may not receive a portion of  customer deposits identified as cancellation fee until/unless the customer  cancels.   That is, if the conditions provide for a 50%  cancellation fee if the  customer cancels 30 days before departure, the SYTA Member is not entitled to  receive 50% of the deposit 30 days before departure unless  the customer cancels.  •  Any item generally considered part of the SYTA Member’s overhead in  promoting and arranging the trip. 

  SYTA Accreditation Documentation

ACCOUNTANT’S CERTIFICATE    To: 

Student & Youth Travel Association  8400 Westpark Drive, 2nd Floor, McLean, VA 22102 

         

Re: 

_ of 

        was retained by   

to    perform an audit of its financial statements for the year(s) ended    .    I/We are independent Certified (Chartered) Public Accountants and are not  employee(s) of the subject tour operator.    We issued an unqualified audit report on this company dated  .    Based on audited financial statements for the last three years, the company has had net income  for at least two of the last three years, and it has a positive net worth as of the end of the most  recent year.                   

By:        Name/Firm Name & Address: 

signed  

  SYTA Accreditation Documentation

date 

ACCOUNTANT’S CERTIFICATE    To: 

Student & Youth Travel Association  8400 Westpark Drive, 2nd Floor, McLean, VA 22102 

  Re: 

Name  of Tour Operator  

_ 

  Accountant or CPA Firm Name 

of   

Address  

 

  was retained by 

Name of Tour Operator  

_ 

  to perform an audit of its financial statements for the year(s) ended                                           .    I/We are independent Certified (Chartered) Public Accountants and are not  employee(s) of the subject tour operator.    We issued an unqualified audit report on this company dated                                                 .    Based on audited financial statements for the last three years, the company has had  net income  for at least two of the last three years, and it has a positive net worth as of the end of the most  recent year.                   

By:        Name/Firm Name & Address: 

Signed  

  SYTA Accreditation Documentation

Date 

Personal Guaranty               

KNOW  ALL PERSONS BY THESE PRESENTS, THAT WE  (Personal Guarantor) 

(Address) 

(% ownership) 

(Personal Guarantor) 

(Address) 

(% ownership) 

       

as GUARANTOR(s) (hereinafter called Guarantor), with, and on behalf of  (Name of Tour Operator)  a corporation created and existing under the laws of the State/Province of 

  as PRINCIPAL  (hereinafter called Principal) are held and firmly bound unto the Student  & Youth Travel Association (hereinafter called Obligee)  in the amount of  $   USD for which payment, well and truly to be made, we bind ourselves and your  heirs, executors, administrators, successors, and  assigns, jointly and severally, firmly by these  presents.  The sum of the Guarantor(s) interest is at least 51% ownership of the Principal.    WHEREAS, by resolution the Student & Youth Travel Association (SYTA) will for and  on behalf of clients of the above‐named Principal in the event said clients of the Principal shall  sustain financial  loss  as the result of default or bankruptcy of the Principal and;    WHEREAS, by resolution adopted by the Obligee,  all Active Members shall be required to  maintain consumer protection of not less than $200,000 U.S. in favor of the Obligee for the  exclusive protection of clients of the Principal against financial loss resulting from the Principal’s  failure or inability to refund tour payments due to the Principal’s default  or bankruptcy and:    WHEREAS, the Principal is or intends to become  an Active Member and desires to comply  with said resolution by furnishing this Personal Guaranty.    NOW  THEREFORE, the condition of this obligation is such  that if the Principal shall refund or  cause to be refunded all tour payments and deposits for which its customers are due by  contract or at law, then this obligation is to be void; otherwise to remain in full force and  effect; subject to the following stipulations, terms and conditions.    1.   Recoverable claims shall exist under this Guaranty when the Principal has been adjudicated  bankrupt by  a court asserting jurisdiction thereover, or on whose behalf such  a court has  issued  an order prohibiting or deferring prosecution of claims by general creditors against  such Principal pending completion of voluntary reorganization, or when a Principal has  fundamentally defaulted in its obligations to    SYTA Accreditation Documentation

customers by failing to provide travel arrangements and services per contract and failure  or inability to refund tour payments..    2.   The effective date of this Guaranty shall be    (Current date)  through 11:59 p.m. Eastern Time on August 31, 2011.   (Operators may enter a year  higher than is indicated if they so choose.)    3.   Regardless of the number of years this Guaranty shall continue in force, the liability of the  Principal and Guarantor shall not be cumulative and shall be limited to the amount stated  above.    4.   This Guaranty shall be deemed  canceled  as of the date specified in #2 above; provided,  however, that the Principal and the Guarantor shall remain liable for any and all valid  claims for tour payments and deposits received or on behalf of the Principal during the  effective date of the Guaranty.    5.   In the event of payment hereunder, the Guarantor shall be subrogated to all rights of the  Obligee  and the Obligee  shall execute any and all documents necessary to convey recovery  rights to the Guarantor.    In the event of loss recoverable hereunder or of circumstances that may give rise to loss  recoverable hereunder, the Obligee  shall notify the Guarantor as soon  as practical at its  address(es) as follows:       6.   The  Guaranty provided herein shall be excess over all other instruments or  insurance whether required by law or otherwise.    7.   In the event of loss, the Obligee  shall submit full details as soon as practicable and  Guarantor will make payments to Obligee within thirty (30)  days of written notification  of such loss.    8.   Payment from the Guarantor to the Obligee of any and all losses recoverable hereunder  shall satisfy the Guarantor’s obligation herein, it being understood that the Guarantor  has no direct obligation to clients of the Principal, or any other persons other than the  Obligee  named herein.    9. This instrument of Guaranty shall be subject to the laws of the State of Virginia and all parties  herein, namely the Principal, the Obligee,  and Guarantor, agree that any and all legal actions  to recover hereunder must be instituted in the State of Virginia within twelve (12) months  after the refund(s) from the Principal become due.    IN WITNESS WHEREOF, the undersigned has caused  this instrument to be executed under  seal,  as of the     day of    , 200_.    Principal:      SYTA Accreditation Documentation

 

Guarantor:   

 

By:  (Title)   

(Signature)  Guarantor:  (Signature) 

STATE/PROVINCE OF  on  Then personally appeared before me   foregoing to be his free act and deed. 

Name:  Notary Public  My Commission  Expires: 

SYTA Accreditation Documentation

, ss  , 20__  and acknowledged  the 

Organizations with Accreditation As of September 2017  WorldStrides  Travel Adventures  Educational Travel   Director's Choice  New Dimensions/School Voyageurs  Gerber Tours (2004)  Advantage Tours  School Voyageurs  Ellison Travel   World Projects International  

Section 7 ‐ Meetings & Events 

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

2017 Meetings & Industry Events ABA January 14-17, 2017 Emily Milligan Michael Grueninger, President, representing SYTA Carylann Assante, Student Travel Workshop

Cleveland, OH

Florida Music Educators (FMEA) January 11-14, 2017 Board attending

Tampa, FL

SYTA Summit January 22-25, 2017 CA, Emily, Lisa, Becky Board meeting

Banff & Lake Louise, Alberta

ABQ Site Visit Logistics January 30-31, 2017 Emily, CA, Becky Michael Grueninger, President Urte Land, AC Chair and Board member Justin Shuler, Golf Chair and Board member TMEA SYTA Social @ Hard Rock February 7, 2017 Carylann Assante Marc Reiter

San Antonio, TX

TMEA February 8-11, 20

San Antonio, TX

ABQ CVB Membership Meeting February 14 – 16, 2017 Carylann Assante Lisa Berretta NTA Feb 26-March 2, 2017 Hazel Mejia – Booth Carylann Assante

St. Louis, MO

DMAI Spirit of Hospitality Award (Foundation Dinner) March 1, 2017 Carylann Assante

Washington, DC

1

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

The Lion King Wednesday, March 1, 2017 2:00 PM - 100 tickets Becky Armely – Hazel to help coordinate

New York, NY

Destinations Showcase March 2, 2017 Emily, Lisa, Hazel

WDC Marriott Wardman Park

Heartland March 3-6, 2017 Carylann Assante Monica Shafter, Serendipity Media

Pigeon Forge, TN

SYTA Student Forum March 6 – 9:00am-11:00am Carylann Assante Greg Shipley - tentative

Pigeon Forge/Gatlinburg, TN

ITB March 8-12, 2017

Berlin, Germany

Travel South March 12-15, 2017

Branson, MO

NSBA March 25-27, 2017

Denver,CO

SYF Board Meeting March 26-28, 2017 SYTA staff Marc Reiter

Washington, DC

Destination Capitol Hill March 28-29, 2017 Carylann Assante

Washington, DC

US Travel Board Meeting March 29-30, 2017 Carylann Assante Sheelagh Wylie

Washington, DC

Ann Kittredge – SYF Benefit Concert Saturday, April 1, 2017 @ 4pm Carylann Assante

Metropolitan Room, NYC

2

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

Next Generation Boys & Girls Club New Mexico March 21-23, 2017 Hazel Mejia Emily Milligan

SeaWorld, San Diego

Jewish Holidays April 10-18, 2017 Easter April 16, 2017 US Travel Secure Tourism Summit April 19-20, 2017 Carylann Assante SYTA members

New York

SYTA Board Meeting April 24-26, 2017 Carylann Assante Emily Milligan Lisa Berretta Bruce Rickert

Denver,CO

SYTA Social in Nashville @ Hard Rock April 27, 2017 Carylann Assante Hazel Mejia

Nashville, TN

Running For Youth – Rock ‘n’ Roll Marathon April 27 - 30, 2017 Carylann Assante Hazel Mejia

Nashville, TN

2018 Baltimore Annual Conference Site Visit May 3-4, 2017 Emily Milligan Becky Armely Carylann Assante Amy Motyka

Baltimore, MD

IGLTA Conference May 4-6, 2017

St. Petersbug, FL

National Travel and Tourism Week May 7-13, 2017

3

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

New Mexico Tourism Conference May 8 – 10, 2017 Carylann Assante Amy Motyka

ABQ, NM

Tourism Cares Detroit May 9-12, 2017

Detroit, MI

Rendez-vous Canada (RVC) May 9-12, 2017

Calgary, Alberta, Canada

2018 Summit Site Visit May 14-17, 2017 Emily Milligan Becky Armely Kara Mihalevich

Costa Rica

XDP (Springtime) May 15-16, 2017 Carylann Assante

Maryland

2020 Winnipeg Site Visit May 17-19, 2017 Carylann Assante

Winnipeg, Canada

Florida Attractions Association May 22, -24, 2017

Ponte Vedra, Florida

IPW 2017 June 3-7, 2017 Carylann Assante Emily Milligan

Washington, DC

SYTA Social June 19, 2017 Lisa Berretta

Atlanta, GA

NASSA (secondary school principals) July 7-9, 2017

Philadelphia

DMAI Annual Convention July 12-14, 2017

Montreal, Canada

4

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

SYF/AEF Program July 10-12, 2017 Hazel Mejia Emily Milligan

Washington DC

US Travel Summer Board Meeting July 26-30, 2017 Carylann Assante Sheelagh Wylie

Colorado

Southwest Music Summer Exhibition July 20-23, 2017

San Antonio, TX

SYTA Social at Southwest July 19, 2017 Marc Reiter

San Antonio, TX

ASAE August 12-13, 2017 Carylann Assante, CAE

Toronto, Canada

SYTA Board Meeting Thursday, August 24, 2017

Albuquerque, New Mexico

SYF Board Meeting Thursday, August 24, 2017

Albuquerque, New Mexico

SYTA Annual Conference August 25-29, 2017

Albuquerque, New Mexico

Sept 22 & Sept 30, 2017 Jewish Holidays World Student Youth Travel (WYSTC) September 26-29, 2017

Montreal, Canada

SYTA Board Meeting October 2-4, 2017 Carylann Assante Becky Armely Lisa Berretta Bruce Rickert

Pigeon Forge

Columbus Day October 9, 2017 Office Open

5

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

SYF Board Meeting October 15-17, 2017 Carylann Assante Emily Milligan Hazel Mejia Marc Reiter

Philadelphia

SYTA Social October 17, 2017 Carylann Assante Emily Milligan Hazel Mejia

Philadelphia

Family Travel Association October 23-27, 2017

Royal Caribbean Cruise

OMCA November 5-8, 2017 Emily Milligan Serendipity

Toronto

AMLE November 5-8, 2017 Lisa Berretta Laura Kreutzer – shared booth Justin Shuler

Philadelphia

World Travel Market November 6-8, 2017 Carylann Assante Mike Clark

London

Band of American Grand Nationals November 9-11, 2017 Carylann Assante Michael Grueninger

Indianapolis

Veterans Day November 11, 2017 SYTA Exec Comm Mtg Nov 13-15, 2017

Washington DC

US Travel Board Meeting November 15-16, 2017 Carylann Assante

Washington DC

6

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

NCSS November 17-19, 2017

San Francisco

USTOA November 28-December 2, 2017

Florida

SYF Board of Trustees Call December 5, 2017 4:00pm-5:00pm SYTA Board of Directors Call December 7, 2017 1:00pm-2:00pm Eastern NTA December 14-18, 2017 Carylann Assante Marc Reiter

San Antonio

SYTA Social Midwest Band December 19, 2017 Emily Milligan Marc Reiter

Chicago

Midwest Band December 20 – 23, 2017 Emily Milligan Marc Reiter

Chicago

2018 Meetings & Industry Events SYF Board of Trustees Call January 9, 2018 4:00pm-5:00pm FMEA January 10-13, 2018 SYTA Board of Directors Call January 8, 2018 1:00pm-2:00pm SYTA Summit January 18-21, 2018 Carylann Assante Emily Milligan

Costa Rica

7

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

Becky Armely Hazel Mejia ABA January 26-January 30, 2018 Emily Milligan Lisa Berretta Carylann Assante Marc Reiter, President

Charlotte

SYTA Board of Directors Call February 8, 2018 1:00pm-2:00pm Eastern SYF Board of Trustees Call February 20, 2018 4:00pm-5:00pm TMEA February 14-17, 2018 Lisa Berretta Marc Reiter

San Antonio

SYTA Social TMEA February 13, 2018 Marc Reiter

San Antonio

SYF Silver Lining Late Feb/March 2018

Birmingham

SYF/Next Generation SYF/AEF Disney Lion King March 7, 2018

New York

ITB Berlin March 7-11, 2018

Berlin

SYTA Board of Directors Call March 13, 2018 1:00pm-2:00pm SYF Board of Trustees March 14, 2018 4:00pm-5:00pm

8

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

US Travel Board Meeting March 22-23, 2018 Carylann Assante

Washington DC

Board of Trustees March 26-28, 2018 Carylann Assante Emily Milligan Hazel Mejia

Baltimore

NSBA April 7-9, 2018

San Antonio

Board of Directors April 10, 2018 1:00pm-2:00pm Cherry Blossom Week April 14-20, 2018

Washington DC

SYF Board of Trustees Call April 17, 2018 4:00pm-5:00pm NTA Contact April 19-21, 2018

Charleston

Board of Directors Spring Meeting April 23-25, 2018 SYTA Staff

Baltimore

2018 Annual Conference Meeting April 25, 2018

Baltimore

SYTA Board of Directors Call May 14, 2018 1:00pm-2:00pm SYF Board of Trustees Call May 15, 2018 4:00pm-5:00pm

9

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

IPW May 19-23, 2018 Carylann Assante Emily Milligan

Denver

SYTA Board of Directors June 12, 2017 1:00pm-2:00pm Eastern SYF Board of Trustees Tuesday, June 19, 2018 4:00pm-5:00pm Eastern SYTA Board of Directors July 17, 2018 1:00pm-2:00pm Eastern SYF Board of Trustees July 24, 2018 4:00pm-5:00pm SYTA Board of Directors August 13, 2018 1:00pm-2:00pm Eastern SYF Board of Trustees Tuesday, August 14, 2018 4:00pm-5:00pm ASAE August 18-21, 2018 Carylann Assante

Chicago

SYTA Board of Directors at AC 8:30am-12:30pm

Baltimore

SYF Board of Trustees at AC 1:00pm-3:00pm

Baltimore

SYTA Annual Conference August 24-28, 2018

Baltimore, Maryland

SYTA Board of Directors Meeting Fall 2018 October 22-26 or November 5-9, 2018

Birmingham

SYF Board of Trustees Fall 2018

TBA

10

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

NTA November 4-8, 2018 SYTA Staff Serendipity

Milwaukee

OMCA November 11-14, 2018 SYTA Staff Serendipity

Windsor

World Travel Market November NCSS 11/30-12/2, 2018

Chicago

Midwest Band December 18-22, 2018 SYTA Staff

Chicago

SYTA Social December 18, 2018 SYTA Staff

Chicago

SYTA Summit 2019 (Jan/Feb)

TBA

ABA January 26-29, 2019

Louisville

FMEA January 9-12, 2019 TMEA February 13-16, 2019

San Antonio

ITB Berlin March 6-10, 2019

Berlin

SYTA Spring Face to Face (TBA) April 23-27 or April 30-May 4 (Las Vegas, Houston (Harvey Rebuild Support) or New Orleans) SYF Anniversary Event and Golf Tournament August 8-9, 2019

Huntsville

SYTA Annual Conference August 9-13, 2019

Birmingham

11

2017/2018/2019 SYTA & SYTA Youth Foundation Meetings & Industry Events Calendar Last Updated: 9.24.17

Southwest July 25-28, 2019

San Antonio

2020 and Beyond SYTA Summit 2020 - Avoid these dates January 8-11, 2020 - FMEA February 12-15, 2020 – TMEA Jan 11- 14, 2020. – ABA

San Antonio Omaha

SYTA Summit 2021 – Avoid these dates Jan. 30 – Feb. 2 - ABA Feb 10-13, 2021 – TMEA

Baltimore San Antonio

SYTA Annual Conferences August 14-18, 2020 August 13-17, 2021

Winnipeg New York

TMEA Future Date  2020 - February 12-15  2021 - February 10-13  2022 - February 09-12  2023 - February 08-11  2024 - February 07-10  2025 - February 12-15

San Antonio

Southwest Music Future Dates  July 23 - 26, 2020

San Antonio

Florida Music Educators  January 8-11, 2020

12

SYTA 2017 Annual Conference Evaluation Executive Summary – SUPPLIER SYTA, the Student & Youth Travel Association, held its 2017 Annual Conference in Albuquerque, NM from August 25 – 29, 2017. Total attendance was 1,042. There were 205 Tour Operators, 738 Suppliers, 14 staff and 85 guests, speakers, and executive day pass holders. The Annual Conference 2017 Supplier Evaluation was sent to all supplier attendees and opened for responses on August 30 and closed September 13. The purpose of the survey was to gauge attendee satisfaction and to identify interests. Questions were in both multiple choice/ranking and open comment formats. Total respondents to the Supplier Survey were 318 (43% response rate). Rankings were from 1 to 5, with 1 as extremely satisfied and 5 as extremely dissatisfied. The following is a summary of the Supplier survey results.

Satisfaction with the 2017 SYTA Annual Conference When asked to rank their satisfaction with the 2017 SYTA Annual Conference, 35% of respondents (112) noted that they were extremely satisfied. 51% of respondents (163) noted that they were satisfied with 30 respondents or 9% answering neutral. There were 11 dissatisfied responses (3%) and one extremely dissatisfied response (0%). One respondent did not answer the question.

Value of the SYTA Annual Conference 282 respondents (89%) rated the SYTA Annual Conference as very valuable or valuable to their overall marketing strategy. 28 (9%) were neutral, 4 (1%) selected not valuable, 3 (1%) selected n/a and one did not answer.

Benefits of Attending the SYTA Annual Conference in order of importance 314 respondents ranked the benefits of attending the SYTA Annual Conference in order of importance. - Business development, generating new business: 72% (226) indicated this as their top priority - Community building, networking: 23% (73) indicated this as their top priority - Education, gaining industry knowledge: 5% (15) indicated this as their top priority

Attending the 2018 SYTA Annual Conference in Baltimore 292 respondents (93%) answered that they will be attending the 2018 Annual Conference in Baltimore with 21 respondents (7%) indicating that they would not be attending. Below are the reasons indicated why they would not be attending:  Location (4 respondents)  Cost (5 respondents)  Date (3 respondents)

SYTA 2017 Annual Conference Evaluation Executive Summary – SUPPLIER 

Other (16 respondents)

One suggestion for next year’s Annual Conference Respondents to the survey were given the opportunity to provide SYTA with one suggestion for next year’s annual conference.

Would you recommend the SYTA Annual Conference to a Friend or Industry Colleague? 297 respondents (95%) indicated that they would recommend this conference to a friend or industry colleague, 15 respondents (5%) would not and six did not answer the question.

Conference Registration Marketing 131 respondents (47%) indicated that they were extremely satisfied with SYTA’s conference registration marketing. 121 respondents (44%) indicated that they were satisfied. 16 respondents (6%) indicated they felt neutral about the process, one respondent was dissatisfied and 7 respondents (3%) marked “n/a”. 42 respondents did not answer the question.

Registration Process 158 respondents (57%) were extremely satisfied with the process. A further 102 respondents (37%) indicating that they were satisfied. Eight respondents (3%) said that they were neutral and five respondents were dissatisfied/extremely dissatisfied (2%). 42 respondents did not answer the question.

Advance Communication: Conference eNewsletter Out of 276 total respondents to this question: - 141 (51%) were extremely satisfied - 108 (39%) were satisfied - 20 (7%) were neutral - 1 (0%) dissatisfied/extremely dissatisfied respondents - 1 (0%) felt extremely dissatisfied - 5 (2%) n/a - 42 respondents did not respond to this question.

Advance conference communication: Timeliness of information Out of 273 total respondents to this question: - 147 (54%) were extremely satisfied - 105 (38%) were satisfied - 12 (4%) were neutral - 2 (1%) respondent indicated they were dissatisfied - 1 (0%) felt extremely dissatisfied - 6 (1%) n/a - 45 respondents did not respond to this question.

Advance conference communication: Pre-conference webinars Out of 276 total respondents to this question: - 86 (31%) were extremely satisfied - 78 (28%) were satisfied - 27 (10%) were neutral - 1 (0%) felt dissatisfied - 1 (0%) felt extremely dissatisfied - 83 (30%) n/a - 42 respondents did not answer the question Page 2 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – SUPPLIER Annual conference website as a resource for information When asked about the SYTA Annual Conference website as a source of information 248 respondents (90%) said that they were extremely satisfied or satisfied. 14 respondents (5%) indicated that they were neutral and ten respondents (4%) said that they were dissatisfied/extremely dissatisfied. Two (1%) marked “n/a.” 44 did not respond to the question.

SYTA social media activity as a source of information 172 respondents (64%) out of 270 indicated that they were extremely satisfied or satisfied with SYTA social media activity as a source of information. 44 (16%) indicated that they were neutral and 6 (2%) respondents were dissatisfied/extremely dissatisfied. 48 (18%) marked “n/a” and 48 did not respond. 116 respondents (42%) follow SYTA’s Facebook page. 157 (58%) do not and 45 did not answer.

2017 SYTA Annual Conference Mobile App 204 respondents (74%) downloaded the conference mobile app; 72 (26%) did not and 42 did not answer the question. Most app users (178/83%) were extremely satisfied or satisfied with the app.

Onsite program as a resource during the show 172 respondents (65%) out of 265 indicated that they were extremely satisfied or satisfied with the onsite program at the Annual Conference. 30 (11%) indicated that they were neutral, three respondents (1%) were dissatisfied and two (1%) were extremely dissatisfied. 58 (22%) marked “n/a” and 53 did not respond to the question. Attendees ranked the mobile app (45%) as most important, followed by the pocket guide (41%) and conference program (14%).

Overall accessibility of SYTA Staff (pre-conference and on-site) When asked about their satisfaction in relation to the accessibility of the SYTA team: - 254 respondents (93%) indicated they were extremely satisfied or satisfied. 12 respondents (4%) were neutral. 2 were extremely dissatisfied (1%). Seven (3%) marked “n/a” and 43 did not respond.

Business Trade Sessions / Appointments When asked about their level of satisfaction with the business trade sessions and appointments, 202 (75%) of the 271 respondents indicated that they were extremely satisfied or satisfied. 27 respondents (10%) indicated they were neutral, 17 (6%) respondents marked dissatisfied and four (1%) respondents indicated extreme dissatisfaction. 21 (8%) marked “n/a” and 47 did not answer the question. Total number of additional appointments added onsite (during appointment hours and networking events): - 65 (25%) respondents indicated 0 - 71 (27%) respondents indicated 1-2 - 45 (17%) respondents indicated 3-4 - 25 (9%) respondents indicated 5-6 - 59 (22%) respondents indicated 7+ - 53 did not answer Page 3 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – SUPPLIER Tour Operator Profiles 237 respondents (92%) found the tour operator profiles beneficial when making appointment requests.

Rank the following in the order that best describes your appointment breakdown: -

92 (36%): First introduction to new potential customer was indicated as their top priority 90 (36%): Solidifying current business relationship was indicated as their top priority 40 (16%): New product/service offering to POTENTIAL customers was indicated as their top priority 31 (12%): New product/service offering to EXISTING customers was indicated as their top priority

When asked about the quality of potential buyers at conference: -

71 (27%) said they were extremely satisfied 155 (59%) said that they were satisfied 24 (9%) said that they were neutral 8 (3%) said that they were dissatisfied 1 (0%) was extremely dissatisfied 5 (2%) n/a 54 did not respond to the question

When asked if they booked business at the SYTA Annual Conference or expected to book within 30 days -

174 (67%) of respondents indicated yes 87 (33%) indicated no 57 did not answer the question

As a result of attending, how many new potential clients do you anticipate doing business with in the upcoming year? -

3 (1%) respondents indicated 0 95 (37%) respondents indicated 1-2 100 (38%) respondents indicated 3-4 32 (12%) respondents indicated 5-6 30 (12%) respondents indicated 7+ 58 did not answer

Saturday, August 26 Opening General Session Luncheon & Performance -

33% of the respondents, or 84, indicated that they were extremely satisfied 44% of the respondents, or 112, indicated that they were satisfied 9% of the respondents, or 24, indicated that they were neutral 2% of the respondents, or 6, indicated that they were dissatisfied 1% of the respondents, or 3, indicated that they were extremely dissatisfied 11%, or 27, n/a 62 did not answer to the question

Sunday, August 27 Foundation Luncheon When asked to indicate their level of satisfaction with the SYTA Youth Foundation Luncheon: - 33% (83) were extremely satisfied - 36% (93) were satisfied - 9% (23) were neutral Page 4 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – SUPPLIER -

1% (0) were dissatisfied 1% (3) was extremely dissatisfied 20% (52) n/a 63 did not answer the question

Monday, August 28 – Presidential Speeches and Best of Broadway Luncheon -

44% (114) indicated that they were extremely satisfied 30% (77) indicated that they were satisfied 5% (12) indicated that they were neutral 1% (2) indicated that they were dissatisfied 1% (2) indicated that they were extremely dissatisfied 20% (51) n/a 60 did not answer to the question

SYTA New Attendee Ice Breaker -

42 (16%) indicating that they were extremely satisfied 37 (14%) indicating that they were satisfied 18 (7%) indicating that they were neutral 1 (0%) indicating that they were dissatisfied 3 (1%) indicating that they were dissatisfied 156 (61%) n/a 61 did not respond to the question

Tour Operator Panels provided: -

17 (7%) indicating that they were extremely satisfied 77 (31%) indicating that they were satisfied 28 (11%) indicating that they were neutral 2 (1%) indicating that they were dissatisfied 4 (2%) indicating that they were extremely dissatisfied 124 (49%) n/a 66 did not respond to the question

Educational sessions provided: -

27 (11%) indicating that they were extremely satisfied 87 (35%) indicating that they were satisfied 21 (9%) indicating that they were neutral 8 (3%) indicating that they were dissatisfied 3 (1%) indicating that they were extremely dissatisfied 101 (41%) n/a 71 did not respond to the question

When asked to rate educational topics at the Conference in order of importance to their company: -

Student Travel Trends was the most popular choice with 112 (50%) of respondents selecting this topic Sales and Marketing was second with 77 (35%) respondents International Travel/Destination was third with 16 (7%) respondents Safety was fourth with 11 (5%) respondents Technology was fifth with six (3%) respondents Government Relations/Advocacy was sixth with one (0%) respondent 95 did not respond to this question Page 5 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – SUPPLIER SYTA Youth Foundation – Thursday, August 24: Golf Classic Pairings Party -

20 (8%) indicating that they were extremely satisfied 14 (6%) indicating that they were satisfied 6 (2%) indicating that they were neutral 1 (0%) indicating that they were extremely dissatisfied 213 (84%) n/a 64 did not respond to the question

SYTA Youth Foundation – Friday, August 25: Golf Classic -

19 (8%) indicated that they were extremely satisfied 7 (3%) indicating that they were satisfied 3 (1%) indicating that they were neutral 1 (0%) indicating that they were extremely dissatisfied 219 (88%) n/a 69 did not answer

SYTA Youth Foundation – Sunday, August 27: SYF Run/Walk/Slumber -

16 (6%) indicated that they were extremely satisfied 13 (5%) indicating that they were satisfied 7 (3%) indicated that they were neutral 1 (0%) indicating that they were dissatisfied 1 (0%) indicating that they were extremely dissatisfied 212 (85%) n/a 68 did not respond

SYTA Youth Foundation – Silent Auction -

28 (11%) indicated that they were extremely satisfied 58 (23%) indicated that they were satisfied 24 (10%) indicated that they were neutral 2 (1%) indicated that they were dissatisfied 140 (56%) n/a 66 did not respond to the question

Friday, August 25 – Opening Night Event: Experience ‘All the Senses of Albuquerque' -

113 (45%) indicated that they were extremely satisfied 92 (36%) indicated that they were satisfied 21 (8%) indicated that they were neutral 8 (3%) indicated that they were dissatisfied 2 (1%) indicated that they were extremely dissatisfied 17 (7%) n/a 65 did not respond to the question

Sunday, August 27 - Dance Your Meal Off -

56 (22%) indicated that they were extremely satisfied 65 (25%) indicated that they were satisfied 21 (8%) indicated that they were neutral 15 (6%) indicated that they were dissatisfied 5 (2%) indicated that they were extremely dissatisfied 93 (36%) n/a 63 did not respond to the question Page 6 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – SUPPLIER Monday, August 28 – Closing Night Celebration hosted by Visit Baltimore -

121 (47%) indicated that they were extremely satisfied 89 (35%) indicated that they were satisfied 8 (3%) indicated that they were neutral 2 (1%) indicated that they were dissatisfied 35 (14%) n/a 63 did not respond to the question

When asked how important it is to them that SYTA rotates the conference yearly from East Coast, West Coast, Midwest, International, we received the following responses: -

46 (19%) indicated that it is not important at all 85 (35%) indicated that they are indifferent 91 (38%) indicated that it is important 23 (9%) indicated that it is extremely important 73 did not respond to the question

The breakdown of types of companies the responding suppliers work for is as follows: -

48 (20%) Accommodations/Lodging 87 (36%) Attractions 39 (16%) DMO/CVB 16 (7%) Receptive Operator 14 (6%) Theater/Ticket Broker 9 (4%) Transportation Company 5 (2%) Music Festival 2 (1%) Insurance Company / Business Services 9 (4%) Restaurant 13 (5%) Other 76 did not respond to the question

When asked how many SYTA Annual Conference they had attended: -

64 (26%) first-timers 107 (44%) indicated they had attended 2-5 38 (16%) indicated that they had attended 6-10 19 (8%) indicated that they had attended 11-15 17 (7%) indicated that they had attended 16-20 73 did not respond to the question

When asked how they heard about the SYTA Annual Conference: -

53 (23%) said Email from SYTA 1 (0%) said Phone call from SYTA 9 (4%) said SYTA Website 1 (0%) said SYTA Facebook/Twitter 132 (56%) said Colleague/word-of-mouth 9 (4%) said Allied Partner Conference (ABA, NTA, OMCA…) 30 (13%) indicated other 83 did not respond to the question

Page 7 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – TOUR OPERATOR SYTA, the Student & Youth Travel Association, held its 2017 Annual Conference in Albuquerque, NM from August 25 – 29, 2017. Total attendance was 1,042. There were 205 Tour Operators, 738 Suppliers, 14 staff and 85 guests, speakers, and executive day pass holders. The Annual Conference 2017 Tour Operator Evaluation was sent to all tour operator attendees and opened for responses on August 30 and closed September 13. The purpose of the survey was to gauge attendee satisfaction and to identify interests. Questions were in both multiple choice/ranking and open comment formats. Total respondents to the Tour Operator Survey were 75 (37% response rate). Rankings were from 1 to 5, with 1 as extremely satisfied and 5 as extremely dissatisfied. The following is a summary of the Tour Operator survey results.

Satisfaction with the 2017 SYTA Annual Conference When asked to rank their satisfaction with the 2017 SYTA Annual Conference, 54% of respondents (40) noted that they were extremely satisfied. 42% of respondents (31) noted that they were satisfied with two respondents or 3% answering neutral. There was one response (1%) that indicated that they were extremely dissatisfied. One respondent did not answer the question.

Value of the SYTA Annual Conference 67 respondents (90%) rated the SYTA Annual Conference as very valuable or valuable to their overall marketing strategy. Five (7%) were neutral, two (3%) selected n/a and two did not answer.

Benefits of Attending the SYTA Annual Conference in order of Importance 75 respondents ranked the benefits of attending the SYTA Annual Conference in order of importance. - Community building, networking: 43% (32) indicated this as their top priority - Education, gaining industry knowledge: 37% (28) indicated this as their top priority - Business development, generating new business: 20% (15) indicated this as their top priority

Attending the 2018 SYTA Annual Conference in Baltimore 67 respondents (89%) answered that they will be attending the 2018 Annual Conference in Baltimore with 8 respondents (11%) indicating that they would not be attending. Below are the reasons indicated why they would not be attending:  Cost (1 respondent)  Other (6 respondents)

SYTA 2017 Annual Conference Evaluation Executive Summary – TOUR OPERATOR One suggestion for next year’s Annual Conference Respondents to the survey were given the opportunity to provide SYTA with one suggestion for next year’s annual conference.

Would you recommend the SYTA Annual Conference to a Friend or Industry Colleague? 75 respondents (100%) indicated that they would recommend this conference to a friend or industry colleague.

Conference Registration Marketing 40 respondents (62%) indicated that they were extremely satisfied with SYTA’s conference registration marketing. 19 respondents (29%) indicated that they were satisfied. Five respondents (8%) indicated they felt neutral about the process and one respondent (2%) marked “n/a”. 10 respondents did not answer the question.

Registration Process 35 respondents (54%) were extremely satisfied with the process. A further 23 respondents (35%) indicating that they were satisfied. Five respondents (8%) said that they were neutral and one respondent was dissatisfied (2%). One respondent (2%) marked “n/a” and 10 respondents did not answer the question.

Advance Communication: Conference eNewsletter Out of 66 total respondents to this question: - 34 (52%) were extremely satisfied - 24 (36%) were satisfied - 7 (11%) were neutral - 1 (2%) n/a - 9 respondents did not respond to this question.

Advance conference communication: Timeliness of information Out of 65 total respondents to this question: - 41 (63%) were extremely satisfied - 20 (31%) were satisfied - 4 (6%) were neutral - 10 respondents did not respond to this question.

Advance conference communication: Pre-conference webinars Out of 63 total respondents to this question: - 21 (33%) were extremely satisfied - 17 (27%) were satisfied - 13 (21%) were neutral - 12 (19%) n/a - 12 respondents did not answer the question

Annual conference website as a resource for information When asked about the SYTA Annual Conference website as a source of information 53 respondents (81%) said that they were extremely satisfied or satisfied. 10 respondents (15%) indicated that they were neutral and two respondents (3%) said that they were dissatisfied. 10 did not respond to the question.

Page 2 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – TOUR OPERATOR SYTA social media activity as a source of information 45 respondents (69%) out of 65 indicated that they were extremely satisfied or satisfied with SYTA social media activity as a source of information. 16 (25%) indicated that they were neutral and no respondents were dissatisfied. 4 (6%) marked “n/a” and 10 did not respond. 40 respondents (61%) follow SYTA’s Facebook page. 26 (39%) do not and 9 did not answer.

2017 SYTA Annual Conference Mobile App 62 respondents (94%) downloaded the conference mobile app; 4 (6%) did not and 9 did not answer the question. Most app users (56/91%) were extremely satisfied or satisfied with the app.

Onsite program as a resource during the show 31 respondents (47%) out of 66 indicated that they were extremely satisfied or satisfied with the onsite program at the Annual Conference. 15 (23%) indicated that they were neutral and one respondent (2%) was dissatisfied. 19 (29%) marked “n/a” and nine did not respond to the question. Attendees ranked the mobile app as most important (71%), followed by the pocket guide (26%) and conference program (3%).

Overall accessibility of SYTA Staff (pre-conference and on-site) When asked about their satisfaction in relation to the accessibility of the SYTA team: - 61 respondents (94%) indicated they were extremely satisfied or satisfied. Four respondents (6%) were neutral. 10 did not respond to the question.

Business Trade Sessions / Appointments When asked about their level of satisfaction with the business trade sessions and appointments, 55 (85%) of the 65 respondents indicated that they were extremely satisfied or satisfied. Three respondents (5%) indicated they were neutral and two respondents (3%) indicated dissatisfaction. Five (8%) marked “n/a” and 10 did not answer the question. Total number of additional appointments added onsite (during appointment hours and networking events): - 7 (11%) respondents indicated 0 - 10 (16%) respondents indicated 1-2 - 12 (19%) respondents indicated 3-4 - 15 (24%) respondents indicated 5-6 - 19 (30%) respondents indicated 7+ - 12 did not answer

Supplier Profiles 59 respondents (97%) found the supplier profiles beneficial when making appointment requests.

When asked about the alignment of supplier products and services to their needs and interest: -

19 (31%) said they were extremely satisfied 31 (51%) said that they were satisfied 6 (10%) said that they were neutral 3 (5%) said that they were dissatisfied Page 3 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – TOUR OPERATOR -

2 (3%) n/a 14 did not respond to the question

Rank the following in the order that best describes your appointment breakdown: -

27 (47%): Solidifying current business relationship 11 (19%): First introduction to new potential customer 11 (19%): New product/service offering to EXISTING customers 8 (14%): New product/service offering to POTENTIAL customers

When asked if they booked business at the SYTA Annual Conference or expected to book within 30 days -

51 (84%) of respondents indicated yes 10 (16%) indicated no 14 did not answer the question

When asked if they signed any new contracts/new business while at conference: -

3 (5%) indicated yes 60 (95%) indicated no 12 did not answer the question

Tour Operators prefer to have their appointments: -

12 (19%): morning 14 (23%): afternoon 36 (58%): combination of altering from day to day 13 did not answer the question

Saturday, August 26 Opening General Session Luncheon & Performance -

56% of the respondents, or 35, indicated that they were extremely satisfied 34% of the respondents, or 21, indicated that they were satisfied 10% of the respondents, or 6, indicated that they were neutral 13 did not answer to the question

Sunday, August 27 Foundation Luncheon When asked to indicate their level of satisfaction with the SYTA Youth Foundation Luncheon: - 58% (36) were extremely satisfied - 31% (19) were satisfied - 8% (5) were neutral - 2% (1) were extremely dissatisfied - 2% (1) n/a - 13 did not answer the question

Monday, August 28 – Presidential Speeches and Best of Broadway Luncheon -

63% (39) indicated that they were extremely satisfied 31% (19) indicated that they were satisfied 5% (3) indicated that they were neutral 2% (1) n/a 13 did not answer to the question

SYTA New Attendee Ice Breaker -

6 (10%) indicating that they were extremely satisfied Page 4 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – TOUR OPERATOR -

10 (16%) indicating that they were satisfied 6 (10%) indicating that they were neutral 40 (65%) n/a 13 did not respond to the question

Tour Operator Panels provided: -

10 (17%) indicating that they were extremely satisfied 12 (20%) indicating that they were satisfied 7 (12%) indicating that they were neutral 2 (3%) indicating that they were dissatisfied 1 (2%) indicating that they were extremely dissatisfied 28 (47%) n/a 15 did not respond to the question

Educational sessions provided: -

14 (23%) indicating that they were extremely satisfied 21 (35%) indicating that they were satisfied 11 (18%) indicating that they were neutral 1 (2%) indicating that they were dissatisfied 13 (22%) n/a 15 did not respond to the question.

When asked to rate educational topics at the Conference in order of importance to their company: -

Safety was the most popular choice with 24 (42%) of respondents selecting this topic Student Travel Trends was second with 17 (30%) Sales and Marketing was third with 8 (14%) respondents Technology was fourth with 5 (9%) respondents Government Relations/Advocacy was fifth with 2 (4%) respondents International Travel/Destination was sixth with 1 (2%) respondents 18 did not respond to this question

SYTA Youth Foundation – Thursday, August 24: Golf Classic Pairings Party -

15 (25%) indicating that they were extremely satisfied 5 (8%) indicating that they were satisfied 2 (3%) indicating that they were neutral 37 (63%) n/a 16 did not respond to the question

SYTA Youth Foundation – Friday, August 25: Golf Classic -

7 (12%) indicated that they were extremely satisfied 2 (4%) indicated that they were neutral 48 (84%) n/a 18 did not answer

SYTA Youth Foundation – Sunday, August 27: SYF Run/Walk/Slumber -

9 (15%) indicated that they were extremely satisfied 2 (3%) indicated that they were satisfied 3 (5%) indicated that they were neutral 45 (76%) n/a 16 did not respond Page 5 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – TOUR OPERATOR SYTA Youth Foundation – Silent Auction -

13 (22%) indicated that they were extremely satisfied 11 (18%) indicated that they were satisfied 5 (8%) indicated that they were neutral 31 (52%) n/a 15 did not respond to the question

Friday, August 25 – Opening Night Event: Experience ‘All the Senses of Albuquerque' -

32 (53%) indicated that they were extremely satisfied 20 (33%) indicated that they were satisfied 4 (7%) indicated that they were neutral 4 (7%) n/a 15 did not respond to the question

Sunday, August 27 - Dance Your Meal Off -

24 (39%) indicated that they were extremely satisfied 16 (26%) indicated that they were satisfied 5 (8%) indicated that they were neutral 2 (3%) indicated that they were dissatisfied 1 (2%) indicated that they were extremely dissatisfied 13 (21%) n/a 14 did not respond to the question

Monday, August 28 – Closing Night Celebration hosted by Visit Baltimore -

28 (46%) indicated that they were extremely satisfied 20 (33%) indicated that they were satisfied 6 (10%) indicated that they were neutral 7 (11%) n/a 14 did not respond to the question

When asked how important it is to them that SYTA rotates the conference yearly from East Coast, West Coast, Midwest, International, we received the following responses: -

15 (26%) indicated that it is not important at all 21 (37%) indicated that they are indifferent 15 (26%) indicated that it is important 6 (11%) indicated that it is extremely important 18 did not respond to the question

When asked how many SYTA Annual Conference they had attended: -

11 (19%) first-timers 23 (40%) indicated they had attended 2-5 11 (19%) indicated that they had attended 6-10 10 (18%) indicated that they had attended 11-15 2 (4%) indicated that they had attended 16-20 18 did not respond to the question

When asked how they heard about the SYTA Annual Conference: -

11 (22%) said Email from SYTA 0 (0%) said Phone call from SYTA Page 6 of 7

SYTA 2017 Annual Conference Evaluation Executive Summary – TOUR OPERATOR -

4 (7%) said SYTA Website 0 (0%) said SYTA Facebook/Twitter 30 (55%) said Colleague/word-of-mouth 0 (0%) said Allied Partner Conference (ABA, NTA, OMCA…) 9 (16%) indicated other 20 did not respond to the question

Page 7 of 7

688 187 168 1043

595 109 24 462 93

*2017 has 3 days of appts. *2016 had 3 days of appts. **2015 had 3 days of appts with DMO/Receptive Operators and NON‐DMO combined **2014 had 3 days of appts with DMO/Receptive Operators and NON‐DMO combined **2013 had 3 days of appts with DMO/Receptive Operators and NON‐DMO combined *2012 had 3 days of appts. *2011 had 4 days of appts. *2010 had 3 days of appts.

2013 Los Angeles 2012 Nashville 89 77

667 177 152 996

548 100 32 416 119

2011 NYC 82

622 198 167 987

547 108 30 409 75

2011 NYC 167 31 86

2010 Sacramento 61

553 174 56 783

490 107 28 355 63

2010 Sacramento 158 16 72

2017 Albuquerque ‐  2016 Orlando ‐  2015 Branson ‐  2014 Toronto ‐  2013 Los Angeles ‐  2012 Nashville ‐  2011 NYC ‐   2010 Sacramento ‐  3 Days 3 Days 3 days 3 days 3 days 3 days 4 days 3 days 20 27 0 0 0 20 30 21 25 31 0 0 0 18 23 20 0 0 23 25 23 0 0 0 124 151 113 104 98 81 104 75 4.28 3.80 4.21 3.57 4.00 4.10 3.28 3.10

699 213 94 1006

557 106 40 411 142

2013 Los Angeles 2012 Nashville 137 145 40 42 84 91

Average # of Appointments for Suppliers DMO/Receptive Operator NON‐DMO **DMO/Receptive Operator/NON‐DMO Total # of appointment slots available Appointment Ratio

658 184 74 916

531 81 22 428 122

2016 Orlando 2015 Branson 2014 Toronto 117 103 93

824 255 196 1275

649 92 38 519 174

2016 Orlando 2015 Branson 2014 Toronto 171 126 156 84 54 57 105 86 93

2017 Albuquerque 107

738 205 99 1042

569 93 32 446 169

2017 Albuquerque 133 72 84

Registration Type Average # of Appointments for Actives

Total Sellers Total Buyers Total Guests, Speakers, Staff and Allied  TOTAL ATTENDEES

Associate/Supplier Taking Appts        DMO's (Combined with Receptive 2016)        Receptive Operator        NON‐DMO  Associate/Supplier NOT Taking Appts

Registration Type Active/Buyer Taking Appts Active/Buyer NOT Taking Appts Number of Active/Buyer Company's

SYTA Appointments 7‐Year Comparison as of 9/29/2017

Summit 2018 Registrations As of 9/27/2017 Total Number: 72 Attendees Breakdown: 30 tour operators / 19 companies, 31 suppliers / 27 companies, 8 guests and 3 speakers First Name: Alastair Ken Ryan Laura Wendy Nicholas Sarah Roy Shirley Sara Kendra Tara Joseph Benjamin Karen Mario Colleen Sheelagh Roxana Barbara Reagan Rhonda Claudia Renee TBD Sarah Raymond Kevin Greg Jo-Ann Eric Debra Kara Bryan Hollie Charles Liz Donna Jennifer Katie Jorge Jake Steve Ethan John Laurie Amie Justin Cameron Robin Karla Andy Mark Ryan Michael Tony Norman David Eric Kirk David Norm Cathleen Jeff Denise Oykum Stephanie Michael Lisa Claire Mandy Jodi

Last Name: Macmillan-Bell Whitman Elliott Kreutzer Ziesel Faranda Lowe Peterson Conner Hamlin Dolton Hippensteel DelBuono Maddy Pitcherello Barreiro Palmertree Wylie Rivera McCormack Stulbaum Watson Huls Wilson TBD Robinson Geissler Herlihy Takehara Moltz Masterton McCarty Mihalevich Stevenson Stevenson Kleinschmidt Kleinschmidt Adam Deutsch Dunn Cremades Pfeiffer Maehl Screnock DeCrotie DeCrotie Shuler Shuler Parker Parker Tomaszewski Davidson Harting Morris Hernandez Hoover Rein Hackmeyer Liedholm Troen Temple Hull Johnson Ment George Pfeiffer Esposito Liedholm Breyette Williams Macmillan-Bell Macmillan-Bell Whitman

Company: Aon Travel Practice Aon Travel Practice Banff Lake Louise Toruism Cedar Fair Entertainment Circle Line Sightseeing Cruises Disney Theatrical Group Empire State Building Fly My Group, Inc. Graceland, Home of Elvis Presley Greater Birmingham Convention & Visitors Bureau Group Sales Box Office at Broadway.com Hard Rock Cafe International Hard Rock Cafe New York Madison Square Garden Entertainment Mears Transportation Group Medieval Times USA Memphis Convention & Visitors Bureau Merlin Entertainments Newseum Newseum NYC & Company STUDENT WATCHERS Swiss Travel THE RIDE Top of the Rock Observation Deck at Rockefeller Center Tourism Winnipeg Travel Insured International Travel Insured International Trip Mate, Inc Universal Orlando Resort Visit Baltimore Adventure Student Travel Adventure Student Travel CCIS, Inc. CCIS, Inc. Educational Experiences Educational Experiences Educational Tours, Inc. Educational Travel Adventures Educational Travel Services, Inc. EF Explore America EXP Trips Global Travel Alliance Global Travel Alliance Group Travel Consultants Group Travel Consultants Group Travel Network, Inc. Group Travel Network, Inc. Kaleidoscope Adventures Inc Kaleidoscope Adventures Inc Kaleidoscope Adventures Inc Masterpiece Tours Music Travel Consultants Music Travel Consultants Red Line Group Travel Red Line Group Travel Rein Teen Tours Rein Teen Tours School Tours of America Super Holiday Tours Temple and Temple Tours TNT Inc Norm Hull & Associates Percepture Travel Silver, Golub, Teitell, LLP (guest) (guest) (guest) (guest) (guest) (guest) (guest) (guest)

Registration Fee Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Local Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Sponsor Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Tour Operator Speaker Speaker Speaker Guest Guest Guest Guest Guest Guest Guest Guest

Counts by: Local Sponsors Sponsors Tour Operators Guests Staff Speakers Total

Counts by: Local Sponsors Sponsors Tour Operators Guests Staff Speakers Total 47

28 19

26 25

5 56

27 31 11

5 74

2013 - Captiva, FL Attendee Company

3 72

1 30 30 8

2018 San Jose, CR Attendee Company

3 82

3 41 35

3 89

30 37 15 4 3 62

28 31

2012 - Cancun, MX Attendee Company

4 128

4 48 55 12 5 4 60

30 26

10 101

8

41 42

10 76

35 31

2011 - Irvine, CA Attendee Company

4 103

37 41 16 5 3 67

31 33

7 135

58 59 5 6

7 100

54 39

2010 - St. Louis, MO Attendee Company

3 126

34 53 31 5

2017 - Banff, AB, Canada 2016 - Punta Cana, DR 2015 - Tampa Cruise Attendee Company Attendee Company Attendee Company

Summit Attendance History as of 9.27.17

4 67

2

30 31

132

60 60 4 8

93

56 37

2009 Colorado Springs, CO Attendee Company

4 102

33 42 17 6

2014 - San Juan, PR Attendee Company

Section 8 ‐ SYTA Youth Foundation 

 

 

SYTA Youth Foundation   Board of Trustees Roster   2017 – 2018 (last updated 9.25.17)

Bruce Rickert, Chair   Peak Performance Tours  1720 Kendarbren Dr, Ste 722  Jamison, PA 18929  P. 215‐ 598‐8690 x301  C. 267‐346‐8097  [email protected]  Term Ends: Sept 2019     Bud Geissler, Vice Chair   Travel Insured International Inc  855 Winding Brook Dr  PO Box 6503  Glastonbury, CT O6033‐6503  C. 412‐613‐5361  [email protected]  Term Ends: Sept. 2017 / Updated ‐ 2019    Sheelagh Wylie, Past Chair  Merlin Entertainments  234 West 42nd Street  New York, NY 10036  P. 212‐512‐9616  C. 347‐749‐0404  [email protected]  Term Ends: Sept. 2018   

Barbara McCormack, Treasurer  Newseum  555 Pennsylvania Ave NW  Washington, DC 20001  P. 202‐292‐6322  C. 703‐638‐3039  [email protected]  Term Ends: Sept 2019   

Cindy Brown, Secretary  Boston Duck Tours  4 Copley Pl, Ste 4155  Boston, MA O2116  P. 617‐450‐0069  C. 617‐593‐6873  [email protected]  Term Ends: Sept 2019 

Benjamin Maddy  Madison Square Garden Entertainment  2 Pennsylvania Plz.  14th Floor  New York, NY 10121  P. 212‐ 631‐4354  C. 646‐345‐3873  [email protected]  Term Ends: Sept 2019   

Robin Parker  Kaleidoscope Adventures  7081 Grand National Dr, Suite 110  Orlando, FL 32819  P. 800‐774‐7337 x100  C. 407‐256‐1558  [email protected]  Term Ends: Sept 2019   

Joe Tropia  Blue Man Group  599 Broadway, 6th Floor  New York, NY 10012  P. 212‐ 226‐6366 x7034  C. 848‐459‐6595  [email protected]  Term Ends: Sept 2018(+)    John Marshall  Top of the Rock Observatory  45 Rockefeller Plaza  Ste 2920  New York, NY 10111  C. 646‐977‐9843  [email protected]  Term Ends: Sept 2018(+)   

Ethan Screnock  Fly My Group  280 W. Kagy Blvd, Suite D #306  Bozeman, MT 59715  P. 406‐200‐8247  C. 952‐649‐0383  [email protected]  Term Ends: Sept 2018(+)     

Andy Davidson  Masterpiece Tours  202‐A West Parker Rd  Plano, TX 75075  P. 972‐509‐5395 x2  C. 972‐768‐2126  [email protected]  Term Ends: Sept 2018(+)    Reagan Stulbaum  NYC & Company  810 Seventh Ave, 3rd Fl  New York, NY 10019  P. 212‐484‐1271  C. 917‐208‐7395  [email protected]  Term Ends: Sept 2018(+)    Melissa Ardales  Group Travel Network   7485 Conroy Windermere Rd., Suite D  Winter Garden, FL 32835  P. 407‐347‐5921  C. 703‐987‐1695   Term Ends: Sept 2019(+)    Dana Romanello  Country Music Hall of Fame® and  Museum  222 Fifth Avenue South  Nashville, TN 37203  P. 615‐291‐6746  C. 615‐499‐8264   Term Ends: Sept 2019+    Ryan Morris  Music Travel Consultants / Educational  Destinations  5348 W Vermont Street, Suite 200   Indianapolis, Indiana 46224  P. 317‐637‐0837  C. 317‐809‐3736  [email protected]  Term Ends: Sept 2018+  Board Member At Large 

 

 

SYTA Youth Foundation   Board of Trustees Roster   2017 – 2018   (+) = they have another 2 year opt      Student & Youth Travel Association  8400 Westpark Drive, 2nd Floor  McLean, VA 22102‐5116  Phone: (703) 610‐1263      Fax: (703) 610‐0270      [email protected]    Executive Director  Carylann Assante, CAE  703‐245‐8089  [email protected]    Associate Director  Emily Milligan  703‐610‐1266  [email protected]    Senior Manager, Member Relations  Lisa Berretta  703‐610‐9034  [email protected]    Manager, Operations & Projects  Becky Armely  703‐610‐9028  [email protected]                                  

(last updated 9.25.17)         Membership and Association  Coordinator  Hazel Mejia  703‐610‐0241  [email protected]     Association and Foundation  Coordinator  Hannah Degn  703‐610‐0250  [email protected]    Meetings Manager  Amy Motyka, CMP  703‐610‐0269  [email protected]                                                     

        Group Head of Association Practice   Interel + AMG  Bob Lewis,   Group Head Association Practice  Cell: +44 772 535 0660  [email protected]    Vice President of Client Service and Best  Practice  Interel + AMG   Maria Bianchi  301‐758‐2927  mbianchi@amg‐inc.com

HELP CHANGE YOUNG LIVES THROUGH TRAVEL:

CASE FOR SUPPORT 2017 As of August 2017.

OUR MISSION

The SYTA Youth Foundation’s (SYF) mission is to impact the lives of culturally, linguistically or economically at-risk students and youth through travel experiences that change their lives.

OUR VISION We believe that TRAVEL CHANGES YOUNG LIVES FOR GOOD, and to that end, the SYTA Youth Foundation strives to provide access to travel opportunities for the maximum number of young people that would otherwise be unavailable due to family hardship, budget cuts in school systems, or simply lack of the access to or education about travel as a learning experience.

OUR PURPOSE Formed in the year 2000, the SYTA Youth Foundation (SYF) is the 501(c)(3) philanthropic sister organization of the Student & Youth Travel Association (SYTA). The purpose of SYF is to create ongoing awareness, programs and travel experiences that directly impact the lives of atrisk students and youth for good. SYF acts as a vehicle for the many volunteer resources and funding capabilities available from SYTA members, the student and youth travel industry, the educational community, and the public.

2017-2020 GOALS Impact more students and youth through our scholarship programs

Raise sufficient funds to ensure the sustainability of our organization and increase the reach of our programs

Increase awareness of our missions and programs

SYF OBJECTIVES Increase the yearly fundraising goal to $290K

Have a minimum of five corporate partners per year

Establish an endowment fund of $1 million by 2020

Leverage the SYTA Youth Foundation programs to tell the SYF and SYTA story to a larger audience

THE SYTA YOUTH FOUNDATION ACORN ENDOWMENT FUND is a protected fund designed to make the foundation sustainable and to provide an ongoing resource for programs and scholarships. SYF contributes a percentage of its donations annually to this fund. We are excited to announce that in 2017 we contributed $50,000, which increased our current Endowment Fund to $717,545. YOU CAN CONTRIBUTE TOO! Help this fund continue to grow. Join our “In A Nutshell” movement and help us surpass our $1M dollar goal.

STUDENT STORIES

A LEADER IS BORN.

TAKING IT ALL IN. TAKING IT ALL HOME.

NO LONGER WAITING ON THE WORLD TO CHANGE.

During his SYF NEXT GENERATION

The Boys & Girls Club of Central

Katherine’s trip to Cambodia taught

PROGRAM and SeaWorld San Antonio

Florida was selected to participate in

her to believe that she can make a

experience, Ryan said he learned that

the 2016 SYF SILVER LINING PROGRAM

difference. She believes young people

a leader cannot be afraid to fail and

in NYC. Rayna stated “I went to New

have the capacity to change the world.

must always strive for a more efficient

York with friends and club members,

The change begins with a willingness

way of completing a task. His teacher

but came home with a family. Thanks

to explore new and unfamiliar places,

reported that since the program, Ryan’s

SYF for providing me with this life

to learn from others in unexpected

leadership skills have blossomed.

changing experience.”

ways and, of course, to smile.

Learn more about the students the SYTA Youth Foundation has impacted by visiting sytayouthfoundation.org

the PROGRAMS THAT MAKE IT all POSSIBLE! The SYTA Youth Foundation impacts the lives of students through the following scholarships and programs: RIPLEY HUNTER “WORLD IS A CLASSROOM” ESSAY CONTEST was created for secondary school students (grades 9-12) who wish to share a special travel experience in the form of a written article or speech. The top five submissions are awarded on an annual basis. The winning author receives a $1,500 cash scholarship and the four runners-up receive a $1,000 cash scholarship. All winning authors have the opportunity to have their essay published in Teach & Travel - The Official Publication of SYTA.

THE ROAD SCHOLARSHIP grants up to $1,000 to an eligible student or young person for education, performance or service related travel with their class or youth group. SYF has awarded over $775,000 to 1,563 deserving students since the program was established in 2002. THE SILVER LINING PROGRAM was created to recognize deserving students who have demonstrated through their action, intention or circumstance the desire to expand their awareness, creating a dramatic life change. Each year, SYF grants an all-expense paid trip to approximately 35 students and youth who are selected from our SYTA Annual Conference host city to travel to another part of the world.

NEXT GENERATION is a yearly program funded through a partnership with SeaWorld Parks & Entertainment. An underprivileged class or youth group is selected to participate in this three-day educational experience at one of their parks. The students have the opportunity to travel, undergo leadership training, learn about conservation and how they can impact their environment.

THE IMPACT OF SYF

Learn more about our impact and how you can help us support more kids. Visit sytayouthfoundation.org.

$1,000,000

WAS AWARDED in 2016-2017 to OVER 500 STUDENTS in NEED

SCHOLARSHIPS PROVIDED

SOCIAL IMPACT

60%

Increased willingness to KNOW/LEARN/ EXPLORE

49%

Better ADAPTABILITY and SENSITIVITY

3,500+

OVER $150,000

STUDENTS IMPACTED by SYF

of Student Travel – Top 10 Effects

60%

Desire to TRAVEL MORE

48%

Increased TOLERANCE and RESPECTFULNESS

56%

Increased INDEPENDENCE, SELF-ESTEEM and CONFIDENCE

43%

Better COOPERATION/ COLLABORATION

55%

More INTELLECTUAL CURIOSITY

52%

Increased tolerance of other CULTURES and ETHNICITIES

42%

Better SELFEXPRESSION

40%

Being more OUTGOING

Research documents are available for download at syta.org

I worked with a group of people to plant hundreds of these seeds, everyone was surprised at how quickly we accomplished what we wanted to do. It is one thing to know that working together helps everyone, but it’s another to see it before you--and then, to see it everywhere. Everywhere I went in Cuba, everything I did, I was working with others. I was able to climb that tower with the encouragement of others, and I was able to

RIPLEY HUNTER ESSAY WINNER ADRIENNE PORTER 17, Junior Bloomfield, NY

encourage others to get on the tractor when it wasn’t something they were comfortable with doing. Working together was the only way to communicate, especially since my Spanish is far from fluent. This trip truly taught me a sense of global community that I now look for and see everywhere. This trip showed me that connection is the driving force. It’s what brings us together; it is what gets things done. Every lesson I have learned as made me grow as a person. But I am not done yet. I want to continue to travel, continue to learn all that I can through connection: connection with new adventures and with new people.

Running SYTA YOUTH FOUNDATION

for

JOIN THE SYTA YOUTH FOUNDATION RUNNING FOR YOUTH TEAM! This team uses

GET INVOLVED! » DONATE TODAY! www.sytayouthfoundation.org/donate » BECOME A SYF EVENT SPONSOR at the SYTA Annual Conference

long distance running and walking

» PROVIDE in-kind services for SYF programs and events

as a symbol of endurance and

» PARTICIPATE in the SYTA Annual Conference Foundation Events (Golf Classic, DYMO, 5K Fun Run)

hope. The goal is simple – to raise

» BECOME A MEMBER of the SYF Running for Youth Team

money for youth to travel with their

» VOLUNTEER your time and serve on the board, a committee or help with a SYF program

school or youth organizations.

» SPONSOR a SYF program or fundraising event

SHEELAGH WYLIE - Chair, Merlin Entertainments ERIC MARSHALL - Past Chair, Universal Orlando Resort BRUCE RICKERT - Vice Chair, Peak Performance Tours BARBARA McCORMACK - Treasurer, Newseum CINDY BROWN - Secretary, Boston Duck Tours LEAH CHANDLER - Board Member, Branson CVB ANDY DAVIDSON - Board Member, Masterpiece Tours

SYF SUPPORTERS

BOARD OF TRUSTEES

BUD GEISSLER - Board Member, Travel Insured International, Inc. | A Crum & Forster Company BENJAMIN MADDY - Board Member, Madison Square Garden Entertainment JOHN MARSHALL - Board Member, Top of the Rock Observation Deck at Rockefeller Center ROBIN PARKER - Board Member, Kaleidoscope Adventures, Inc. ETHAN SCRENOCK - Board Member, Fly My Group JOE TROPIA - Board Member, Blue Man Group REAGAN STULBAUM - Board Member, NYC & Company

SYTA STAFF & SYF CHAIR CARYLANN ASSANTE, CAE - Executive Director (703) 610-8089

[email protected]

EMILY MILLIGAN - Associate Director (703) 610-1266

[email protected]

HAZEL MEJIA - Development & Program Coordinator (703) 610-0241

[email protected]

BECKY ARMELY - Operations Manager (703) 610-9028

[email protected]

HANNAH DEGN - Membership & Association Coordinator (703) 610-0250

[email protected]

HEADQUARTERS: SYTA Youth Foundation 8400 Westpark Drive, 2nd Floor, McLean, VA 22102 (703) 610-1263 [email protected]

PAST CHAIRS ​2015-2016 ERIC MARSHALL, Universal Orlando Resort 2014-2015 KIRK TROEN, Super Holiday Tours ​2013-2014​ DENISE GEORGE, Receptively Yours 2012-2013 KEVIN HERLIHY, Travel Insured ​​International, Inc. | A Crum & Forster Company 2011-2012 KERRY MONTGOMERY 2010-2011 MARIE MARTIN, LEAD USA 2009-2010 KASIE SMITH, Serendipity Media 2008-2009 BOB HOFMANN, Broadway Inbound 2007-2008 JILL GLEASON - KNOX 2006-2007 KEITH SNODE, Intrepid Sea, Air, & Space Museum 2005-2006 BRYAN COLE, Super Holiday Tours 2004-2005 NEAL WALDMAN, iWaldman College and Academic Consulting 2003-2004 CINDY BROWN, Boston Duck Tours 2000-2003 RIPLEY HUNTER, GET Sports a division of WorldStrides

CHAIRMAN CIRCLE: • Blue Man Productions • Cedar Fair Entertainment • Educational Tours, Inc. (Holt, MI) • Festivals of Music/Music in the Parks • Gerber Tours, Inc. • Hard Rock Cafe & Hard Rock Heals Foundation • International Motor Coach Group (IMG) • NYC & Company • SeaWorld Parks & Entertainment • StudentUniverse • The Air Travel Group • TravelAdvocates • Travel Insured International | A Crum Forster Company • Trip Mate, Inc. • Universal Orlando Youth Programs • Walt Disney Company • WorldStrides

PLATINUM CIRCLE: • Berkshire Hathaway Travel Protection • Boston Duck Tours • Broadway Inbound • CCIS, Inc. • Dance the Magic! • EF Explore America • Kaleidoscope Adventures, Inc. • Mears Transportation Group • Music Travel Consultants • Peak Performance Tours • Receptively Yours • Serendipity Media • Super Holiday Tours • Travel Women International Golf Society (TWIGS)

BENEFACTOR: • Andy Davidson, Masterpiece Tours • Beyond Times Square • Bob Rogers Travel • Branson Lakes Area CVB • Branson On Stage Live! • Clay Cooper Theatre • Educational Travel Adventures • EMI Hawaii • Entertainment Cruises • Florida and Beyond Group Travel • Four Seasons Tours, Inc. • Green Light Group Tours • Group Travel Network • Grueninger Music Tours • Hard Rock Cafe • HB Burger • Hersheypark • Joel Keens • Junior Tours • LEAD USA • Luray Caverns • Martin Family Trust • Medieval Times Entertainment, Inc. • Merlin Entertainments • Musical Destinations, Inc. • Nowak Tour and Travel • OUE SkySpace LA/One World Observatory • PhotoVision, Inc. • Premier Tour & Travel • Sacramento CVB • Serendipity Media • The Track Family Fun Parks • Titanic Museum Attraction • Tour West America • Tour-Rific of Texas • Transportation Charter Services (TCS) • Unique Travels & Tours, Inc. • Universal Orlando Youth Programs • WonderWorks

GOLD CIRCLE: • American Experience Foundation • Empire State Building Observatory • Memorial Fund in Honor of Jeff Lilley • Pegasus Bus

WINGMEN: (9/1/16 - 8/1/17) • Alan Lu, Lassen Tours • Alex Urdaneta, Viajes A Plus, Inc. • Amy Charles, Serendipity Media • Andrew Moran, Music Travel Consultants • Andy Davidson, Masterpiece Tours • Anika Screnock • Barb Mock, Travel With Barb, Inc. • Barbara McCormack, Newseum • Benjamin Maddy, Madison Square Garden Entertainment • Beverly Coscia, Peak Performance Tours • Bill Caldwell & Lisa Curtain, Caldwell & Companies • Bob Cline, US Tours, Inc. • Brad Rosenbaum, Hemisphere Educational Travel • Bruce Rickert, Peak Performance Tours • Cameron Parker, Kaleidoscope Adventures, Inc. • Carol Torricelli, Virginia Tourism Corporation • Carylann Assante, SYTA • Chuck Kleinschmidt, Educational Experiences • Chuck Koester, Student Adventures • Cindy Brown, Boston Duck Tours • Colleen Laird, Universal Orlando Resort • Corinne Grubar, Good News Tour & Travel, Inc. • Dan Kellerd, WorldStrides - Explorica • Debi Barr, Dance the Magic! • Deborah Baker, Kaleidoscope Adventures, Inc. • DeeAnn Linton, Huddletrip • Donna Adam, Educational Tours, Inc. • Eric Liedholm, School Tours of America • Eric Marshall, Universal Orlando Resort • Ethan Screnock, Global Travel Alliance • Fred Dixon, NYC & Company • Greg Jones, Group Tour Media • Greg Shipley, Academic Travel Services, Inc. • Greg Takehara, Trip Mate, Inc. • Hunter Clemens, Meetings Management Group - MMG • In Honor of Jeff Lilley, Universal Orlando Resort • Jeff Lilley, Group Travel Network • Joan Heikens, Jamestown-Yorktown Foundation • Jo-Ann Moltz, Universal Orlando Resort • John Marshall, Top of the Rock Observation Deck at Rockefeller Center

• Jon Kevin Gossett, Viajes A Plus, Inc. • Jonathan Elkoubi, VR Worldwide • Joseph Hodge, Kaleidoscope Adventures, Inc. • Justin Shuler, Group Travel Network • Kara Mihalevich, Adventure Student Travel • Karen Pitcherello, Mears Transportation Group • Kasie Smith, Serendipity Media • Katie Dunn, Educational Travel Services, Inc. • Kaycee Sanford, Group Travel Network • Kirk Troen, Super Holiday Tours • Leah Chandler, Branson Lakes Area CVB • Liz Gilbert, Entertainment Cruises • Liz Kleinschmidt, Music USA Festivals, Inc. • Lou Repassy, Universal Orlando Resort • Marc Reiter, Unique Travels & Tours, Inc. • Melissa Ardales, Group Travel Network • Michael Grueninger, Grueninger Music Tours • Michael Hernandez, Red Line Group Travel • Mike & Sherry Mazzarisi, Performing Arts Consultants • Mike Kowatch, Educational Tours, Inc. • Mike Morrissey, Schools Out Tours • Nancy Reiter, Unique Travels & Tours, Inc. • Neal Waldman, iWaldman College and Academic Consulting • Paul Serra, Performing Arts Consultants • Peter Long, MCH Strategic Data • Peter Pantuso, American Bus Association (ABA) • Reagan Stulbaum, NYC & Company • Renee Wilson, The Ride • Robin Parker, Kaleidoscope Adventures, Inc. • Ryan Morris, Music Travel Consultants • Sandy Persons, Universal’s Cabana Bay Beach Resort • Sara Hamlin, Greater Birmingham Convention & Visitors Bureau • Sheelagh Wylie, Merlin Entertainments • Stephanie Esposito Liedholm • Susan Frese, Travelin’ Coupons, LLC • Susan Frese, WonderWorks • Terry Frederick, Tour Services, Inc. • Tim May, Premier Tour and Travel

Making Student & Youth Travel a Reality             

 

BYLAWS  OF THE  SYTA YOUTH FOUNDATION, Inc.  (revised June 2012)                                           

  8400 Westpark Drive • 2nd Floor • McLean,VA 22102‐5116 • Phone: 703‐610‐1263 • Fax: 703‐610‐0270  • www.sytayouthfoundation.org   • 

 

BYLAWS OF THE SYTA YOUTH FOUNDATION, INC.

 

BYLAWS  OF  THE  SYTA YOUTH  FOUNDATION, INC.  Article  I: NAME  The name of this Corporation shall be The SYTA Youth Foundation, Inc. (“the Foundation”), a nonprofit corporation organized under the Michigan Nonprofit Corporation Act (“the Act”).

Article  II: LOCATION  The principal office of the Foundation shall be located at such location as determined by the Board of Trustees. The Foundation may have such other offices as the Board of Trustees may designate or as the business of the Foundation may require from time to time. The Foundation shall maintain a registered office and a registered agent within the State of Michigan as required by the Act.

Article III: PURPOSES  The purpose of the Foundation shall be to create ongoing awareness and assistance projects for the direct benefit of youth. The Foundation will act as a vehicle for the volunteer resources and funding capabilities available from members of the Student & Youth Travel Association (“the Association”), the student travel industry, the educational community, and the public at-large to: 1. Create awareness of the unlimited travel related experiences that exist for young adults by offering those less fortunate or in-need groups and individuals the opportunities and subsidies for tours, travel and travel-related activities that enhance their social, cultural and education growth. 2. Create awareness of the many career opportunities that exist within the student travel industry by promoting these opportunities and providing scholarships, internships and education for young adults. 3. Support the less privileged youth by offering financial and other resources that exist within our communities. 4. Provide travel and leadership resources to capable students through community service projects while developing and implementing the application of youth helping youth.

Article IV:  MEMBERS  The Foundation shall have no members.

Article V:  BOARD OF TRUSTEES  Section 1. Numbers.  The Board of Trustees shall consist of not less than three (3) nor more than Fifteen (15) Trustees, with the exact number of Trustees to be determined from time to time by resolution duly adopted by the Board of Directors of the Association.

 

2 

Revised – June 2012 

 

BYLAWS OF THE SYTA YOUTH FOUNDATION, INC.

Section 2. Powers.  The Board of Trustees shall have general power to control and manage the affairs and properties of the Foundation in accordance with the Act, the Articles of Incorporation and these Bylaws.

Section 3. Appointments and Term of Office.  Trustees shall be appointed to staggered two-year terms immediately prior to the annual meeting of the Board of Trustees by a majority vote of the Board of Directors of the Association. No Trustee shall serve more than two consecutive, full two-year terms; he or she will be eligible for appointment to an additional two-year term only after a one year absence from the Board of Trustees, provided, however, that any Trustee appointed to serve as Chairperson of the Board of Trustees may serve up to five (5) consecutive years on the Board of Trustees. Trustee candidates may be considered from within or outside of the Association’s membership and, once appointed, each Trustee shall continue in office until his or her successor shall have been qualified and appointed, or until his or her death, resignation or removal..

Section 4. Removal.  Any Trustee may be removed, with or without cause, by a majority vote of the Board of Directors of the Association.

Section 5.  Resignation.  Any Trustee may resign from office at any time by delivering a resignation in writing to the Chairperson, or in the case of the Chairperson to the Vice Chair, and the acceptance of the resignation shall not be necessary to make the resignation effective. A Trustee who fails to attend three (3) consecutive meetings shall be deemed to have resigned from the Board unless re-instated by the vote of a majority of the entire Board of Trustees for good cause shown. A Trustee shall also be deemed to have resigned if declared of unsound mind by an order of court, convicted of a felony, or found by a final court order to have breached a duty to the Foundation. A Trustee’s resignation shall not relieve such person from responsibility for actions taken while such person was a member of the Board of Trustees.

Section 6. Vacancies and Newly Created Trusteeships.  Any newly created Trusteeships and any vacancies on the Board of Trustees arising at any time and from any cause may be filled at any meeting of the Board of Directors of the Association by a majority vote of that Board, and the Trustees so appointed shall serve until the next annual meeting of the Board of Trustees. The resignation or removal of a Trustee who is also an Officer of the Foundation shall also result in such person’s resignation or removal from such Officer position.

Section 7. Place and Time of Meetings.  The annual meeting of the Board of Trustees shall be held at a time and place fixed by the Board of Trustees. The time and place for holding other meetings shall be fixed by the Board of Trustees. A special meeting may be called at any time by the Chairperson and shall be called by the Chairperson upon receipt of a written demand for same by one-fifth of the entire Board of Trustees.

 

3 

Revised – July 10, 2009 

 

BYLAWS OF THE SYTA YOUTH FOUNDATION, INC.

Section 8. Notice of Meetings.  Notice of the time and place of each regular, special or annual meeting of the Board of Trustees, and, to the extent possible, a written agenda stating all matters upon which action is proposed to be taken, shall be given to all Trustees in any manner permitted by the Act, including by mail, facsimile, electronic mail, or personal delivery, at least 14 days before the day on which the meeting is to be held; provided, however, that notice of special meetings to discuss matters requiring prompt action may also be given by telephone and shall be given not less than forty-eight hours before the time at which such meeting is to be held. Notice of a meeting need not be given to any Trustee who submits a signed waiver of notice whether before or after the meeting, or who attends the meeting without protesting, prior thereto or at its commencement, the lack of notice to him or her.

Section 9. Quorum and Voting.  At all meetings of the Board of Trustees, a majority of the entire Board shall constitute a quorum for the transaction of business. Except as otherwise provided by law or these Bylaws, at any meeting of the Board of Trustees at which a quorum is present, the vote of a majority of the Trustees present at the time of the vote shall be the act of the Board. Trustees may not vote by proxy.

Section 10.  Committees of the Board of Trustees.  The Board of Trustees, by resolution adopted by a majority of the entire Board of Trustees, may establish and appoint an Executive Committee and other committees as needed.The Executive Committee shall be made up of the Foundation’s Chairperson,Vice Chair, Secretary,Treasurer and Immediate Past Chair and, to the extent provided in the resolution establishing it, shall have all the authority of the Board of Trustees except as to the following matters: 1. The amendment or repeal of any resolution of the Board of Trustees which by its terms shall not be so amendable or repeatable; 2. The fixing of compensation of the Trustees for serving on the Board of Trustees. The Chairperson shall appoint the Chair and all members of all committees, including specifically an Audit Committee, except the Executive Committee. Each committee of the Board so appointed shall consist of at least two Trustees. Advisory or Special Committees may consist of non-Trustees but must have at least one Trustee serving. A. Powers. During the intervals between meetings of the Board of Trustees, and subject to such limitations as may be provided by law, these Bylaws, or by resolution of the Board of Trustees, the Executive Committee shall have and may exercise all the authority of the Board of Trustees in the management of the Foundation. The Executive Committee shall make a full report of all actions to the next meeting of the Board of Trustees. B. Meetings. Meetings of the Executive Committee may be held at such time and place as may be from time to time determined by the Executive Committee upon the giving of notice by mail, facsimile, electronic mail, telephone or in person to the members of the Committee. C. Quorum. A majority of the entire Executive Committee shall be necessary to constitute a quorum for the transaction of business, and the act of the majority of those present at such a meeting at which a quorum is present shall be the act of the Executive Committee, provided that such majority is at least (3) persons.

 

4 

Revised – June 2012 

 

BYLAWS OF THE SYTA YOUTH FOUNDATION, INC.

Section 10. Action without a Meeting.  Any action required or permitted to be taken by the Board of Trustees or by any committee thereof may be taken without a meeting if, prior or subsequent to the action, all Trustees of the Board or all members of the committee consent in writing to the adoption of a resolution authorizing the action. Written consent may be given by electronic transmission. The resolution and the written consents shall be filed with the minutes of the proceedings of the Board or committee.

Section 11. Electronic Communication.  Trustees or committee members may participate in a meeting by conference telephone or similar communications equipment by means of which all persons participating in the meeting can simultaneously hear or receive the communications of each other, and such participation shall constitute presence at a meeting.

Section 12. Compensation.  Trustees shall not receive any salary or compensation for their services as such, but they may, if so determined by the Board, be reimbursed for any expenditures made by them in the conduct of the business and affairs of the Foundation.

Article VI:   OFFICERS, EMPLOYEES  and AGENTS  Section 1. Officers.  The officers of the Foundation shall be a Chairperson, a Vice Chair, a Secretary, a Treasurer, an Immediate Past Chair, and such other officers as the Board of Trustees may from time to time elect. All officers shall be members of the Board of Trustees and must be affiliated with members-in-good standing of the Association. Other Trustees, employees, and agents may, but need not be, affiliated with members of the Association. No person may hold more than one office in the Foundation, with the exception of the Secretary and Treasurer (if desired by the Board).

Section 2. Election and Term of Office.  The Vice Chair shall be appointed to a one-year term by the Board of Directors of the Association immediately following the appointment of trustees or whenever a vacancy in that office occurs. Upon conclusion of his or her term as Vice Chair, the Vice Chair shall automatically succeed to the office of Chairperson for a one-year term; upon conclusion of his or her term as Chairperson, the Chairperson shall automatically succeed to the office of Immediate Past Chair for a one-year term. All other officers of the Foundation shall be elected for a one-year term at the annual meeting of the Board of Trustees by a vote of the Board of Trustees, immediately following the appointment of Trustees. Each officer shall continue in office until his or her successor shall have been qualified and elected, or until his or her death, resignation or removal.

Section 3. Other Employees and Agents.  The Board of Trustees may from time to time appoint such employees and agents as it shall deem necessary. Each shall serve at the pleasure of the Board of Trustees and shall have such authority, perform such duties and receive such reasonable compensation, if any, as the Board of Trustees may from time to time determine.

 

5 

Revised – July 10, 2009 

 

BYLAWS OF THE SYTA YOUTH FOUNDATION, INC.

Section 4. Chairperson: Powers and Duties.  The Chairperson shall preside at all meetings of the Board of Trustees and shall generally supervise the affairs of the Foundation. He or she shall keep the Board of Trustees fully informed regarding the affairs of the Foundation. He or she shall have the power to sign alone, unless the Board of Trustees shall specifically require an additional signature, in the name of the Foundation all contracts authorized either generally or specifically by the Board of Trustees. The Chairperson shall also have such other powers and perform such other duties as the Board of Trustees may from time to time prescribe. In the absence or inability of the Chairperson to act, the Vice Chair shall perform all the duties and may exercise any of the powers of the Chairperson.

Section 5. Vice Chair: Powers and Duties.  The Vice Chair shall have such powers and perform such duties as the Board of Trustees may from time to time prescribe.

Section 6. Secretary: Powers and Duties.  The Secretary shall: a.

Keep or cause to be kept the minutes of all meetings of the Board of Trustees and Executive Committee in books to be kept for that purpose;

b.

Serve or cause to be served all notices of the Foundation;

c.

Perform all duties incident to the office of Secretary and such other duties as from time to time may be assigned to him or her by the Board of Trustees; and

d.

Chair any meeting of the Board of Trustees if the Chairperson and Vice Chair are absent.

Section 7. Treasurer: Powers and Duties.  The Treasurer shall keep or cause to be kept complete and accurate accounts of receipts and disbursements of the Foundation, and shall deposit or cause to be deposited all moneys and other valuable effects of the Foundation in the name and to the credit of the Foundation in such banks or depositories as the Board of Trustees may designate. Whenever required by the Board of Trustees, he or she shall at all reasonable times exhibit the books and accounts to any officer or Trustee of the Foundation, and shall perform all duties incident to the office of Treasurer, and such other duties as shall from time to time be assigned to him or her by the Board of Trustees. Annually, at a meeting of the Board of Trustees, the Treasurer shall present or cause to be presented a report showing in appropriate detail: (1) the assets and liabilities of the Foundation as of a twelve month fiscal period terminating not more than six months prior to the meeting; (2) the principal changes in assets and liabilities during that fiscal period; (3) the revenues or receipts of the Foundation, both unrestricted and restricted to particular purposes, for that fiscal period; and (4) the expenses or disbursements of the Foundation, for both general and restricted purposes, during said fiscal period. The report shall be filed with the minutes of a meeting of the Board of Trustees. The report to the Board of Trustees may consist of a verified or certified copy of any report by the Foundation to the Internal Revenue Service or the Attorney General of the State of Michigan, which includes the information hereinabove specified. The Treasurer shall, if required by the Board of Trustees and at the expense of the Foundation, give such security for the faithful performance of his or her duties as the Board of Trustees may require.

 

6 

Revised – June 2012 

 

BYLAWS OF THE SYTA YOUTH FOUNDATION, INC.

Section 8. Immediate Past Chair: Powers and Duties.  The Immediate Past Chair shall be available to consult with the Chair as deemed necessary by the Chair and shall perform such other duties as may be assigned to him or her by the Board of Trustees.

Section 9.  Resignation.  Any Officer may resign from office at any time by delivering a resignation in writing to the Chairperson, or in the case of the Chairperson to the Vice Chair, and the acceptance of the resignation shall not be necessary to make the resignation effective. An Officer’s resignation shall not relieve such person from responsibility for actions taken while such person was an Officer of the Foundation.

Section 10. Removal.  Any Officer of the Foundation may be removed, with or without cause, by a vote of a majority of the Board of Directors of the Association.

Section 11. Vacancies.  Any vacancy in any office or position other than that of the Vice Chair, which shall be filled by the Board of Directors of the Association, may be filled by the Board of Trustees, provided, however, that, in the event of a vacancy in the office of Chairperson, the Vice Chair shall automatically succeed to the office of Chairperson. Any officer or position so elected shall hold office until the next annual meeting of the Board of Trustees and the election and qualification of his or her successor.

Section 12. Compensation.  With the exception of the Executive Director, Officers shall not receive any salary or compensation for their services as such, but they may,if so determined by the Board, be reimbursed for any expenditures made by them in the conduct of the business and affairs of the Foundation.

Article VII: BOARD OF ADVISORS  Section 1. Powers.  The Board of Trustees may appoint from time to time any number of persons as advisors to the Foundation to act either singly or as a committee or committees. Each advisor shall hold this honorary position at the pleasure of the Board of Trustees, and shall have only such authority or obligations as the Board of Trustees may from time to time determine. Advisors need not be Trustees or affiliated with a member of the Association.

Section 2. No Compensation.  No advisor of the Foundation shall receive, directly or indirectly, any salary or compensation for any service rendered to the Foundation, except that the Board of Trustees may authorize reimbursement of expenditures reasonably incurred on behalf of activities for the benefit of the Foundation.

 

7 

Revised – July 10, 2009 

 

BYLAWS OF THE SYTA YOUTH FOUNDATION, INC.

ARTICLE VIII:  ADMINISTRATION  Section 1. Executive Director.  The Executive Director shall be the chief administrative officer of the Foundation and, subject to the control of the Board of Trustees and the Chairperson, shall manage and supervise and exercise general executive powers concerning all the property, business and affairs of the Foundation.The Executive Director may either be employed or engaged as an independent contractor directly by the Foundation, or employed, subject to the approval of the Board of Trustees, by a management services provider engaged by the Foundation; in either event, the Board shall enter into a written agreement with such individual, firm or corporation for the rendering of such services, upon such terms and provisions as the Board of Trustees shall see fit. The Executive Director shall be charged with carrying out the policies, programs, orders and resolutions adopted or approved by the Board of Trustees, and shall have all powers and perform all duties incident to the office of Executive Director, and any further powers and duties as from time to time may be prescribed by the Board.

Section 2. Legal Counsel.  The Board of Trustees shall have authority to select legal counsel for the Foundation. In selecting legal counsel, the Board shall have authority to engage a firm of lawyers. Legal counsel’s duties shall be set forth either in a written employment agreement or in a written engagement agreement approved by the Board of Trustees.

Section 3.  Accounting Services.  The Board of Trustees shall have the authority to select and engage an independent auditor to prepare the Foundation’s tax returns and to audit the Foundation’s financial statements. The auditor’s duties shall be set forth in a written engagement agreement approved by the Board of Trustees.

Section 4.  Investment Advisory Services.  The Board of Trustees shall have the authority to select and engage an investment advisory services professional to advise the Foundation regarding investment of Foundation’s assets pursuant to a written investment policy. The investment advisory service professional’s duties shall be set forth in a written agreement approved by the Board of Trustees.

Article IX:  CHECKS, NOTES & CONTRACTS  Section 1. Checks, Notes and Contracts.  The Board of Trustees is authorized to select the banks or depositories it deems proper for the funds of the Foundation. The Board of Trustees shall determine who shall be authorized from time to time on the Foundation’s behalf to sign checks, drafts or other orders for the payment of money, acceptance, notes or other evidences or indebtedness, to enter into contracts or to execute and deliver other documents and instruments.

Section 2. Investments.  The funds of the Foundation may be retained in whole or in part in cash or be invested and reinvested from time to time in such property, real, personal or otherwise, including stocks, bonds or other securities, as the Board of Trustees may deem desirable.

 

8 

Revised – June 2012 

 

BYLAWS OF THE SYTA YOUTH FOUNDATION, INC.

Section 3. Books.  There shall be kept at the office of the Foundation correct books of account of the activities and transactions of the Foundation, including a minute book, which shall contain a copy of the Articles of Incorporation, a copy of these Bylaws, and all minutes of meetings of the Board of Trustees and Executive Committee.

Article X:  FISCAL YEAR  The fiscal year of the Foundation shall be determined by the Board of Trustees.

Article XI: INDEMNIFICATION AND  INSURANCE  Section 1.  Indemnification.  The Foundation may, to the fullest extent now or hereafter permitted by the Act, but only to the extent that any indemnification obligation not required by the Act is covered both as to scope and policy limits by insurance purchased by the Foundation, indemnify any person made, or threatened to be made, a party to any action or proceeding (“Action”) by reason of the fact that he, his testator or intestate is or was a Trustee, Officer, employee, agent or Advisor of the Foundation (“Indemnitee”), against judgments, fines, amounts paid in settlement and reasonable expenses, including attorneys’ fees. The indemnification provided herein shall not be deemed exclusive of any other rights to which such Trustee, Officer, employee, agent or Advisor may be entitled under any statute, agreement or otherwise and shall not restrict the power of the Foundation to make any indemnification permitted by law. Any Indemnitee hereunder shall be entitled as of right to have his or her expenses in defending any Action paid in advance by the Foundation prior to final disposition of such Action, provided that the Foundation receives a written undertaking by or on behalf of the Indemnitee to repay the amount advanced if it should ultimately be determined that the Indemnitee is not entitled to be indemnified for such expenses. In the event of the settlement of any Action, the indemnification provided for herein shall be effective only if the Board of Trustees shall approve such settlement and reimbursement as being in the best interest of the Foundation.

Section 2. Insurance.  The Foundation shall, assuming its availability, purchase and maintain insurance to the fullest extent permitted by law on behalf of its Indemnitees against any liability asserted against or incurred by an Indemnitee in such capacity or arising out of the Indemnitee’s status as such.

Article XII: PARLIAMENTARY PROCEDURE  To the extent not inconsistent with the Act, the Foundation’s Articles of Incorporation, these Bylaws or policies, rules and procedures adopted by the Board of Trustees, the provisions of the most recent edition of Robert’s Rules of Order, Newly Revised, shall apply to the operation of the Foundation.

Article XIII:  AMENDMENTS  These Bylaws may be amended at any meeting of the Board of Directors of the Association by a vote of the majority of the entire Board of Directors, except that any amendment which increases the quorum requirement or the proportion of votes necessary for the transaction of business or to take any specific action must be approved by a vote of two-thirds of the entire Board of Directors of the Association.

 

9 

Revised – July 10, 2009 

SYTA Youth Foundation Levels of Giving As of September 2017  

Chairman Circle: $25,000.00 and up   Can be paid in five yearly installments over five years. (From $5,000.00 per year)  Premier Industry Partner, press release to SYTA members and industry partners, highlight in eSYTA news, listing in each issue  of Teach & Travel magazine (4x), listing on the SYTA Youth Foundation Website with link to company/personal Website, recognition  at the Annual Foundation Luncheon, recognition at the SYTA Summit, five invitations to the SYTA Youth Foundation's Patron  Reception, Chairman Circle ribbon for SYTA conference attendees.  Platinum Circle: $10,000.00 ‐ $24,999.00   Can be paid in five yearly installments over five years.  (From $2,000.00 per year)   Press release to SYTA members and industry partner, listing in each issue of Teach & Travel magazine, listing on the SYTA Youth  Foundation Website with link to company/personal Website, recognition at the Annual Foundation Luncheon, recognition at the  SYTA Summit,  four invitations to the SYTA Youth Foundation's Patron Reception, Platinum Circle ribbon for SYTA conference  attendees.  Gold Circle: $5,001.00 ‐ $9,999.00   Listing in each issue of Teach & Travel magazine, listing on the SYTA Youth Foundation Website with link to company/personal  Website, recognition at the Annual Foundation Luncheon, recognition at the SYTA Summit, three invitations to the SYTA Youth  Foundation's Patron Reception, Gold Circle ribbon for SYTA conference attendees.  Benefactor: $5,000.00   Can be paid in five yearly installments over five years.  (From $1,000.00 per year)  *All proceeds go to the Road Scholarship Program* Listing in each issue of Teach & Travel magazine, listing on the SYTA Youth Foundation Website with link to company/personal Website, recognition at the Annual Foundation Luncheon, recognition at the SYTA Summit, three invitations to the SYTA Youth Foundation's Patron Reception, Benefactor ribbon for SYTA conference attendees. Silver Circle: $1,000.00 ‐ $4,999.00   Listing in each issue of Teach & Travel magazine, listing on the SYTA Youth Foundation Website, recognition at the Annual  Foundation Luncheon, recognition at the SYTA Summit, two invitations to the SYTA Youth Foundation's Patron Reception, Silver  Circle ribbon for SYTA conference attendees. Wingman: $375.00  *All proceeds raised help fund an individual student to participate in the Silver Lining & Next Generation Programs* Annual listing in Teach & Travel magazine, listing on the SYTA Youth Foundation Website, recognition at the Annual Foundation Luncheon, recognition at the SYTA Summit, Wingman ribbon and pin for SYTA conference attendees. One invitation to attend the SYTA Youth Foundation’s Patron Reception. Donor: $100.00 ‐ $999.99   Annual listing in Teach & Travel magazine, listing on the SYTA Youth Foundation Website, Donor ribbon for SYTA conference  attendees. Donors $350 + receive one invitation to attend the SYTA Youth Foundation’s Patron Reception.  Friend: up to $99.00   Annual listing in Teach & Travel magazine, listing on the SYTA Youth Foundation Website, Friend ribbon for SYTA conference  attendees. 

SYTA Youth Foundation 2017 Fundraising Goals YTD  (January 1‐ December 31, 2017)  UPDATED 9.29.17    Chairman Circle Donor ($25,000+/5 years)  2017 Goal: THREE Chairman Circle donor, $15,000 budgeted   2017 Confirmed: Two Chairman Donor    2017 Confirmed:   - NYC & Company  ($25,000)  - TravelAdvocates ($25,000)    2017 Pending:   - TourTools by Adatasol – sent LOI   - Brightspark Travel USA – completed pledge in 2015, up to renew – will not renew    2016 Confirmed:   - Trip Mate, renewed ($25,000)   - Hard Rock & Hard Rock Heals Foundation ($25,000 one‐time donation)  - Blue Man Group ($25,000)  - Festivals of Music/Music in the Parks ($50,000 one‐time donation)  - International Motor Coach (IMG) ($25,000)    Platinum Circle Donor ($10,000‐$24,599/5 years)  2017 Goal:  TWO NEW Platinum ‐$10,000 budgeted  2017 Confirmed: Two New Platinum     2017 Confirmed:   - Kaleidoscope Adventures, renewed ($10,000)   - Serendipity Media – renewed ($10,000)    2017 Pending:   - Aon Affinity  |  Travel Practice – sent LOI  - Mears Transportation Group – sent LOI  - EF Explore America – Completed pledge in 2016, up to renew 2017    2016 Confirmed:  Five Platinum Donors  - Peak Performance Tours, upgraded from Benefactor ($10,000)  - Music Travels Consultants  ($10,000)  - Broadway Inbound, renewed ($10,000)  - CCIS, Inc. ($10,000)  - Berkshire Hathaway Travel Protection ($10,000)            1

Benefactor ($5,000/5 years)   2017 Goal: SIX Benefactors (10 ‐$50,000 budgeted)   2017 Confirmed: Five Confirmed     2017 Confirmed:   - Andy Davidson (personal – one time 5K contribution)  - Tour‐Rific of Texas  - Education Travel Adventures    - AdvantEdge Tours LLC  - Adventure Student Travel    2017 Pending:   - Leah Chandler (personal) – sent LOI  - Beyond Times Square – sent LOI  - Nowak Tour & Travel – sent LOI   - Unique Travels & Tours – sent LOI   - New England Aquarium – Renewing as of 6.27.17, still waiting for signed LOI  - Four Seasons Tours – completed pledge in 2016  - HB Burger – completed pledge in 2016 – has began conversation for approval to renew  - Junior Tours – completed pledge in 2016  - Planet Hollywood completed pledge in 2015 – EM sent ppw , Dec 2016   - Stephen Ekstrom completed pledge in 2015 – up to renew, told Cindy that he would make another donation but  was not able to renew pledge  - Green Light Tours (inquired Phillips Travel) – will complete pledge in 2016 (EM spoke to Corey.. considering  renewing)    2016 Confirmed: Seven Benefactor Donors  - Claire Centrella, The Melissa Anne Centrella Foundation ($5,000) – HAD TO WRITE OFF   - Grueninger Music Tours ($5,000)   - Entertainment Cruises ($5,000)  - Premier Tour & Travel ($5,000)  - OUE SkySpace LA/One World Observatory  ($5,000)  - Branson CVB ($5,000), renewed, Paid $1,000 – LOI signed 4.5.17  - WonderWorks – confirmed & paid at conference, LOI Signed 11.5.16    - no name     $20.00  Endowment “Acorn” Fund    Joan Heikens    $50.00  2017 ‐ $8,868.00  -

Tracy Scherk     Greg Dotson     St. Louis Ballpark Village   Wes Stoner    Team LA ‐ Tony Hoover  David Norman    Gerber Tours    Sandra Barnhart    no name     no name     Jo‐Ann Moltz    no name     no name     Charleston    

-

$30.00  $100.00  $500.00  $20.00  $133.00  $20.00  $100.00  $20.00  $10.00  $20.00  $20.00  $20.00  $160.00  $40.00 

  2

Willie Davis    no name     NationsClassroom  ITMI      Amy Charles    Norma White    Andy Davidson    Andrew Moran    EXP Trips    Jake Pfeiffer    Bryan Schiller    Burke Educational Tours  Dana Romanello    Ethan Screnock    Jennifer Koval   

$50.00  $70.00  $500.00  $500.00  $100.00  $50.00  $100.00  $250.00  $500.00  $150.00  $35.00  $125.00  $150.00   $5,000.00  $25.00 

Partners (Revenue)   2017 Goal:  Two NEW Revenue Partners ($45,000 budgeted)   TWIGS ‐ $10,000 paid 5.8.17   Givenik ‐ $3,619.99 paid 5.26.17   Pegasus Bus ‐ $6,000 paid 9.7.17   Empire State Building ‐ $5,000 paid 9.7.17   Travel Insured ‐ $40,848.99 paid 9.19.17    (BREAKDOWN ON PAGE 7)  Partners Pending:     Gold Circle ($5,000‐ $9,999)  2017 Goal:  Three NEW donations, $15,000 budgeted   2017 Confirmed:     Silver Circle ($1,000‐$4,999)  2017 Goal:  TWO New, $7,000 budgeted     2017 Confirmed:   Ann Kittridge ‐ $1,650.00    Wingmen ($350)   2017 Goal: 100 Wingmen   2017 BUDGETED: 50 Wingmen @ $350 ($17,500 budgeted)  ‐ updated to $375 in March 2017  2017 Confirmed: 87  (Need 13 New Wingman to reach 2017 Goal!!!)  (LIST INCLUDED ON PAGES 5‐6)    Donor Donations ($100‐$999.99):   2017 Goal: Three NEW – $3,000 budgeted   2017 Confirmed: $2,589.10    2017 Confirmed:   - William Rice ‐ $120.10  - Get Travel / Roller Coaster Race ‐ $869   - Steve Kay Productions ‐ $250  - Dan Porta ‐ $500  - First Class Tours ‐ $600  - Jordan Liebling ‐ $100  - All Aboard America! ‐ $150    Friend Donations (Up to $99):  2017 Goal: 30 between 0 and $99 – $1,000 budgeted   2017 Confirmed:  $657.99     Kevin Herlihy & Justin Shuler ‐$86.00 (Summit Hats)   Amazon Smile – 58.99   Jacqueline Moore ‐ $25.00   Ezinor Gerdia ‐ $25.00   Judith Haddad Sharpe ‐ $75.00   Doug Hall ‐ $45.00   Tracey Schenk ‐ $35.00  3

        

A&O Hotels & Hostels ‐ $38.00  Barb Kleiss  $10.00  no name  $20.00  Kristin McCauley$20.00  no name  $20.00  Ron Green  $50.00  Mike Clark  $50.00  Angie Snyder  $50.00  Mark Topley  $50.00 

    SYF Events (SYTA Socials & outside events)   2017 Goal: $5,000 total budgeted  2017 Confirmed:   Baltimore Social ‐ $984   Nashville Social ‐ $200   Cycling for Youth in VA ‐ $200    SYTA Membership Renewal Donations   2016 YEAR END: $13,611.10 ‐ 272 companies – 30% of SYTA’s membership   2017 GOAL:  250 ‐ $50 renewal donations ‐ $12,500   YTD ‐ $12,400 – 242 companies     Running for Youth Program   2017 Goal:  10 Runners x $3,500 = $35,000  ‐ raised $33,064 to date  2017 To Date: 12 Runners + Explorica Team (7) ‐ $33,064    2017 Nashville Runner Roster  First Name  Last Name  Company 

   

Bob  

Ricker 

 

Kendra  

Dolton 

Group Sales Box Office ‐ Broadway.com 

Melody 

Carlisle 

Travel Advocates 

Jamie 

Spicer 

Hard Rock Cafe Baltimore 

Shelly 

Cole 

Educational Tours, Inc Holt, MI 

LouAnna 

Smith 

Nashville CVC 

Linda 

McCue 

Linda McCue Productions 

Ellen 

Lurz 

BookMyGroup 

Carmen  

McCloud 

IHG   

Ryan 

Morris  

Music Travel Consultants  

Brad 

Rosenbaum  Hemisphere Educational Travel 

Jen 

Rosenbaum  Hemisphere Educational Travel 

 

4

  WINGMAN AS OF 9.29.17    #  Donor Name  1  Greg Shipley   2  Tim Branson  3  Kara Mihalevich  4  Peter Pantuso  5  Alastair Macmillan‐Bell  6  Jonathan Elkoubi  7  Joe Tropia  8  Kristen Doss  9  Jennifer Oshiro  10  Fabio Monteiro  11  Mandi Jacobs  12  Krissy Beal  13  Cindy Brown  14  Leah Chandler  15  Bill Caldwell & Lisa  Curtain  16  Robert Saucedo  17  Scott Tanner  18  Mellonee Owenby  19  Wendy Ziesel  20  Debi Barr  21  Matt Luckett  22  23  24  25  26  27  28  29  30  31  32  33  34  35  36  37  38  39  40  41  42  43  44 

Chuck Kleinschmidt  Donna Adam  Mike Kowatch  Katie Dunn  Sarah Lowe  Ethan Screnock  Lisa Scalzo  Corinne Grubar  Wayne Chandler  Sara Hamlin  Justin Shuler  Melissa Ardales  Melissa Ardales  Amie Shuler  Michael Grueninger  Brad  Rosenbaum  DeeAnn Linton  Joan Heikens  Joseph Hodge  Cameron Parker  Deborah Baker  Joseph Hodge  Deborah Baker 

Company Name  Academic Travel Services Inc  Academic Travel Services Inc  Adventure Student Travel  American Bus Association  AON Travel Practice  Applebee's NYC  Blue Man Group  Blue Man Group  Blue Man Group  Blue Man Group  Blue Man Group  Blue Man Group  Boston Duck Tours  Branson CVB  Caldwell & Companies  Carreras Tours LLC  Cedar Fair Entertainment  Christian Tours ‐ Burke Educational Travel  Circle Line Sightseeing Cruises  Dance the Magic!  Earl Enterprises ‐ Buca di Beppo & Planet  Hollywood  Educational Experiences  Educational Tours, Inc.  Educational Tours, Inc.  Educational Travel Services, Inc.  Empire State Building Observatory  Global Travel Alliance  Go Student Tours  Good News Tour & Travel Inc  Grand Ole Opry Entertainment Group  Greater Birmingham Convention & Visitors Bureau  Group Travel Network  Group Travel Network  Group Travel Network  Group Travel Network  Grueninger Music Tours  Hemisphere Educational Travel  Huddletrip  Jamestown‐Yorktown Foundation  Kaleidoscope Adventures  Kaleidoscope Adventures  Kaleidoscope Adventures Inc  Kaleidoscope Adventures Inc  Kaleidoscope Adventures Inc  5

45  46  47  48  49  50  51  52  53  54  55  56  57  58  59  60  61  62  63  64  65  66  67  68  69  70  71  72  73  74  75  76  77  78  79  80  81  82  83  84  85  86  87   

Robin Parker  Alan Lu  Benjamin Maddy  Andy Davidson  Peter Long  Karen Pitcherello  Sheelagh Wylie  Andrew Moran  Ryan Morris  Liz Kleinschmidt  Barbara McCormack   Beverly Coscia  Bruce Rickert  Mike & Sherry Mazzarisi  Paul Serra  Tim May  Denise George  Denise George  Michael Hernandez  Stacy Shuster  Roxanne Cade  Eric Liedholm  Mike Morrissey  Kasie Smith  Kirk Troen  Carylann Assante   Renee Wilson  Craig Wescott  John Marshall  Terry Frederick  Barb Mock  Greg Takehara  Marc Reiter  Nancy Reiter  Jo‐Ann Moltz  Colleen Laird  Eric Marshall  Teresa Crews   Jon Kevin Gossett  Alex Urdaneta  Carol Torricelli  Dan Kellerd  Anika Screnock 

Kaleidoscope Adventures, Inc  Lassen Tours  Madison Square Garden Entertainment  Masterpiece Tours  MCH Strategic Data  Mears Transportation Group  Merlin Entertainments PLC  Music Travel Consultants  Music Travel Consultants  Music USA Festivals Inc.  Newseum   Peak Performance Tours  Peak Performance Tours  Performing Arts Consultants  Performing Arts Consultants Music Festivals  Premier Tour and Travel  Receptively Yours  Receptively Yours  Red Line Group Travel  Ripley's Believe it or Not!  Ripley's Believe It or Not! Times Square  School Tours of America  Schools Out Tours  Serendipity Media  Super Holiday Tours  SYTA  The Ride  The Track Family Fun Parks  Top of the Rock Observation Deck  Tour Services Inc  Travel With Barb Inc  Trip Mate, Inc.  Unique Travels & Tours, Inc.  Unique Travels & Tours, Inc.  Universal Orlando Resort  Universal Orlando Resort  Universal Orlando Resort  Universal Orlando Resort  Viajes A Plus Inc.  Viajes A Plus Inc.  Virginia Tourism   WorldStrides ‐ Explorica   

6

  REVENUE PARTNERS BREAKDOWN:     Travel Insured International   $10,000 ‐ 2011  $15,111 ‐ 2012  $11,700 ‐ 2013  $17,973.53 ‐ 2014  $22,198.57‐ 2015  $28,680 – 2016  $40,848.99 ‐ 2017  Travel Insured International Total – $146,512.09    Pegasus Bus    $4,000 ‐ 2012  $5,000 ‐ 2013  $4,500 ‐ 2014  $7,000 ‐ 2015   $6,000 – 2016  $6,000 ‐ 2017  Pegasus Bus Total ‐ $32,500     Empire State Building   $4,000 ‐ 2012  $5,000 ‐ 2013  $5,000 ‐ 2014  $5,000  ‐ 2015  $5,000 ‐ 2016   $5,000 ‐ 2017  ESBO Total – $29,000     TWIGS   $10,000 – 2013  $10,000 – 2014  $15,000 – 2015  $10,000 – 2016 received 5.8.17  $10,000 – 2017   TWIGS TOTAL ‐ $55,000    HSMAI Greater New York Chapter   $7,000 ‐ 2015  $5,000 – 2016   HSMAI Total ‐ $12,000    Givenik    $99.93 – 2014   $1,057.15 – 2015  $573.30 – 2016   $1,960.05 – 2016  $3,619.99 – 2017   Giveknik Total ‐ $7,310.42   

    AFX  $2,000 – 2017  (have not received)   

7

TOURISM PROFESSIONALS COME together! The SYTA Youth Foundation Run Team uses long distance running/walking as a symbol of endurance and hope all while raising funds for students to experience the gift of travel. GET INVOLVED: JOIN A RUN TEAM! Fundraise, train, and participate in a marathon, half marathon, or relay. For information about teams and events, visit sytayouthfoundation.org.

SUPPORT A RUNNER. Each runner must raise a designated amount of money to participate, and your generous donations help them reach their goal.

BE A CHEERLEADER. Your presence at the SYF Running for Youth events provides motivation to participants and helps grow awareness of our mission. For a list of upcoming events, visit sytayouthfoundation.org.

To learn more visit runforyouth.org

EVERY JOURNEY BEGINS WITH A SINGLE STEP. REGISTER AT www.crowdrise.com/sytayouthfoundation

ROCK ‘N’ ROLL SEATTLE

runrocknroll.com/seattle

RACE OPTIONS: 5K / Half Marathon / Full Marathon

WINEGLASS MARATHON

www.wineglassmarathon.com

RACE OPTIONS: 5K / Half Marathon / Full Marathon

September 29 - 30, 2018 / Corning, NY

June 16 - 17, 2018 / Seattle, WA FUNDRAISING PACKAGES

FUNDRAISING PACKAGES

Choose from one of the following fundraising packages to support this run.

Choose from one of the following fundraising packages to support this run.

$3,000 Fundraising minimum includes Race Registration, 3-Night Hotel Stay, up to $500 Airfare/Travel Credit, $250 Returning Runners Credit, Pre-Race Dinner, Post-Race Celebration Party, Team Swag, Coaching and Training Schedules, Fundraising Materials and Support, Networking Opportunities

$1,250 Fundraising minimum includes Race Registration, up to Two-Night Hotel Stay, up to $350 Airfare/Travel Credit, Pre-Race Dinner, Post-Race Celebration, Team Swag, Coaching and Training Schedules, Fundraising Materials and Support, Networking Opportunities

ULTIMATE CHEERLEADER PASS

Receive a Frequent Runner Fundraising Incentive of $300: Register for the Seattle Rock 'N' Roll Running Team and you will receive a credit of $300 towards your $1,100 fundraising goal for the Wineglass Marathon Run!

$350 Includes Pre-Race Dinner, Post-Race Celebration Party, Team Swag

$500 Fundraising minimum includes Race Registration, Pre-Race Dinner, Post-Race Celebration, Team Swag, Coaching and Training Schedules, Fundraising Materials and Support, Networking Opportunities

RUNNING IN SEATTLE?

MY CONTACT INFORMATION: I am interested in the: Seattle Rock ‘N’ Roll Run Series June 16-17, 2018 Seattle, WA

NAME: ________________________________________________________________________ COMPANY: ______________________________________________________________________ ADDRESS: _______________________________________________________________________ WORK PHONE: ____________________________________________________________________ FAX: __________________________________________________________________________

Wineglass Marathon Run September 29-30, 2018 Corning, NY

SIGNATURE: _____________________________________________________________________ CELL: _________________________________________________________________________ EMAIL: ________________________________________________________________________ Please mail or fax this form to SYTA Youth Foundation: 8400 Westpark Drive, 2nd Floor, McLean, VA 22102-5116 / P: 703-610-1264 / F: 703-610-0270

THE IMPACT

A TRIP OF A LIFETIME at Space Camp in Montreal was saved, in part, by donations from SYF after a tour company’s financial insolvency.

Forty students from the Washington, DC, metro area were granted a three-day field trip to EXPERIENCE some of DC’s iconic sites and attractions.

These teens left the inner-city of LA for an UNFORGETTABLE experience in Yosemite National Park.

Section 9 ‐ Board Meeting Materials                                       

  SYTA Board of Directors Meeting Agenda   Draft as of 9/27/17 

Tuesday, October 3, 2017  Courtyard Marriott Hotel, Pigeon Forge, TN  7:30am‐8:30am   Breakfast in Roosevelt Ballroom    8:30am‐8:45am   Welcome & Call to Order            Marc Reiter    Introductions    Overview of Meeting – Electronic Binders   2016 – 2017 SYTA Year In Review     SYTA Meetings and Events Calendar   Future Conference Calls and Meetings    Call for Additional Agenda Items   Call for Conflict of Interest Disclosure    Public Comments (non‐board member topics)    Approval of Consent Agenda                    Anti‐Trust Policy    Conflict of Interest Policy    Approval of August 24, 2017 Minutes    Approval of August 28, 2017 Minutes   Approval of Secretary’s Report (2017 Approved New Members)   2017‐2018 Volunteer Committees (as of September 27, 2017)    8:45am‐9:00am  Treasurer’s Report              Donna Adam   August Financials and Report– week of October 15th  (late due to AC)   September Financials and Report  – End of October    September Merrill Lynch Report (Basecamp)    9:00am‐9:45am  Creating an Exceptional Board                Overview of Associations and Governance       Carylann Assante, CAE   Roles and Responsibilities of Board Member      Marc Reiter    Roles of Committees              Carylann Assante, CAE   Roles & Responsibilities of Association Management     Bob Lewis/Maria Bianchi  Company   Overview of Interel +AMG           1

    9:45am‐11:15am     Committees and Objectives             Annual Conference              Summit                Membership Development           International Committee – new objectives       Canadian Advisory Committee             Safety Committee             Advocacy/Research Task Force           Governance Task Force               10:15am‐10:30am   Break    11:15am‐12:30pm  2016 – 2020 Strategic Plan and Objectives         Review of objectives and action plans   for Board Program of Work, Budget Planning   and Staff Resources     12:30pm‐1:15pm   Lunch    1:15pm‐2:30pm   Events                 2017 Annual Conference           o Final Numbers  o SYF Events        o Survey Results: Executive Summary and Highlights   2018 Annual Conference Schedule Overview (handout)      2018 Summit Costa Rica            2019 Summit Proposed Destinations          2:30pm‐3:00pm  SYTA Youth Foundation              Goals and Objectives for 2017‐2018   Fundraising Report (handout)     3:00‐3:15pm   Break    3:15pm‐4:00pm              Membership Report                Membership Overview: Recruitment and Retention    2

Lisa Berretta  Report in Events  Report in Events  Lisa Berretta  Carylann Assante  Carylann Assante  Carylann Assante  Carylann Assante  Marc Reiter  

Carylann Assante, CAE 

Becky Armely  

Carylann Assante  Carylann Assante  Kara Mihalevich  Carylann Assante  

Bruce Rickert, Chair 

    Lisa Berretta 

    

Tour Operator Renewals and Documentation Process  Application Process and Board Votes on Basecamp  Allied Membership – Board Vote  Honorary Membership – Board Vote  SYTA Member Benefits Update        o Education Report 

     4:00pm‐4:30pm  Communications and Marketing Report       2016‐2017 Communications Recap‐ Highlights   2017‐2018 Overview – What’s new   SYTA.ORG Website             4:30pm Meeting Adjourns    5:00pm  Depart Hotel for SYTA Social      

 

Kara Mihalevich, Secretary 

 

Lisa Berretta 

 

Kasie Smith 

  

 

SYTA Board of Directors Meeting Agenda   Wednesday, October 4, 2017  Courtyard Marriott Hotel, Pigeon Forge, TN      7:00am – 8:00am      Breakfast  Roosevelt Room    8:00 am – 10:00 am              Carylann Assante/Donna Adam       2018 Budget Discussion   Review Draft and Notes   Prioritize Strategic Objectives   Action Items      10:15am      Depart for Lunch Meeting at Titanic           Luggage on Bus for Airport Departures    10:30 pm‐11:45pm     Tour of Titanic     12:00pm‐1:00pm    Lunch with Mayor     Departure Schedules confirmed onsite based on final schedule changes.       

3

Antitrust Guidelines Adopted April 19, 2005 Association Meetings: To minimize the possibility of antitrust problems at association gatherings, the following guidelines should be followed at all meetings of the Board of Directors and committees, as well as all association-sponsored conventions, trade shows, training seminars, conferences, and task force and working group sessions. DO NOT: DO NOT discuss your prices or competitors’ prices with a competitor (except when buying from or selling to that competitor) or anything, which might affect process such as costs, discounts, terms of sale, or profit margins. DO NOT agree with competitors to uniform terms of sale, warranties or contract provisions. DO NOT agree with competitors to divide customers or territories. DO NOT act jointly with one or more competitors to put another competitor at a disadvantage. DO NOT try to prevent your supplier from selling to your competitor. DO NOT discuss your future pricing, marketing, or policy plans with competitors. DO NOT discuss your customers with your competitors. DO NOT make statements about your future plans regarding pricing, expansion or other policies with competitive overtones. Do not participate in discussions where other members do. DO NOT propose or agree to any standardization, which will injure your competitor. DO NOT attend or stay at any informal meeting where there is no agenda, no minutes are taken, and no association staff member is present. DO NOT do anything before or after association meetings, or at social events, which would be improper at a formal association meeting. DO: DO alert association staff and legal counsel to anything improper. DO send copies to an association staff member of any communications or documents sent, received, or developed by you when acting for the association. DO alert every employee in your company who deals with the association to these guidelines. DO be conservative. If you feel an activity might be improper, ask for guidance from association staff or legal counsel in advance.

5

CONFLICT OF INTEREST POLICIES Excerpted from an article published May 2003 in the American Society of Association Executives’ Association Management magazine, written by Jerald A. Jacobs, partner at the law firm of Shaw Pittman, Washington, D.C. and general counsel to ASAE. Volunteer leaders of nonprofit organizations are often not as aware as they might be that their voluntary roles come with certain legal obligations. They are required to be loyal - that is, to act in the best interests of the organization - to avoid disclosing confidential information, and to avoid conflicts of interest. The organization, its constituents, and its governing board have a right to expect a decision making process that is independent, objective, and unbiased. Those participating in the decision making process must give the organization fair warning - and possibly take corrective action – if they have interests that conflict or compete with those of the organization. It is the governing board of the nonprofit organization, not the volunteer making a disclosure of the other interest that has the exclusive authority and responsibility to decide an appropriate reaction to the disclosure. This may be: Disclosure. The disclosure regarding a volunteer’s other interest is worthy of the board’s attention; but the disclosure itself, and the board’s awareness of the disclosure, is considered sufficient to correct for any bias that it might entail. In short, the board would likely decide that although the volunteer clearly has some other interest, the board will simply take the information into account as the volunteer participates in decision making. Recusal. The other interest that has been disclosed affects an important policy or program for the nonprofit organization. To assure the organization and its constituency that board decision-making is without bias, it is best for the volunteer to recuse him/herself when the board takes reports, debates, or makes decisions, regarding that policy or program. In short, the volunteer would be asked to sit out of any work of the board in the area where he or she has other interests. Resignation. The other interest relates to a continuing, pervasive, and important board function, one that cannot easily be isolated on an agenda so as to permit recusal. In this case, the volunteer might be asked to resign his/her position, since this is the only way to ensure that the other interest does not intrude upon and skew board decision-making. While this is an extreme and rare result of a volunteer’s disclosure, it is sometimes the best and fair alternative.

 

6

SYTA Board of Directors   August 24, 2017 Draft Minutes  8:30am‐12:00Noon  Joint Luncheon 12:00pm‐1:00pm  In Attendance:  Mike Grueninger  Marc Reiter  Terry Valentine  Donna Adam  Mike Clark  Kendra Dolton  Kevin Herlihy  Tony Hoover  Laura Kreutzer  Urte Land  Kara Mihalevich  Justin Shuler  Bruce Rickert ‐ SYF  Pam Williams    Staff:   Carylann Assante, CAE, Emily Milligan, Lisa Berretta 

  Guests:  Kasie Smith  Bruce Wardle  Bev Coscia, Ted Goldenberg, Ryan Morris    Welcome & Call to Order            Michael Grueninger called the meeting to order at 8:30am   Introductions – recognize guests   Call for Additional Agenda Items   Call for Conflict of Interest Disclosure    Public Comments (non‐board member topics)    Approval of Consent Agenda  ‐approved         Approval of August 10, 2017 Minutes    Approval of Secretary’s Report (Basecamp)   Antitrust Policy    Conflict of Interest Policy  

 

 

  President’s Report                 Michael Grueninger shared that the SYTA Associate Presidential Award for Outstanding Service   will be announced Monday, 8/28. A Notice went out to SYTA member tour operators  requesting nominations for the award. Five candidates were submitted.     Michael reviewed the schedule for the Board and encourage full participation in all activities.   Leadership Reception, Thursday 6:00pm, Hyatt Fiesta Foyer (2nd Floor)   Hospitality Suite (2006) , Friday, 10:00pm‐11:00pm    Michael reviewed the Strategic Position Statements and stated that they would be on the new  SYTA website for members. These included:   o National, Global and Travel Ban   o State and Local Advocacy  o Safety Preparedness and Crisis Management    Treasurer’s Report                Justin Shuler reviewed the July 2017 Financials and Treasurer’s Report that was posted to  Basecamp. SYTA’s Cash flow assets increased 20% over last year and investements more than  10%.  The draft 2018 budget will be presented at the October 2017 meeting.    Interel & AMG                 Bruce Wardle thanked the Board for their relationship with AMG since 2009. He also reviewed  the integration of Interel and AMG and the potential impact on Staff and AMG clients.      Events Update                Emily Milligan gave an Annual Conference overview.  She shared that this year attendees had  the option to receive a printed program. Most attendees preferred the app and the pocket  schedule. Emily and Urte reviewed the registration numbers and highlights.      Events Continued   Kara Mihalevich, Summit Chair gave an overview of the 2018 Summit Costa Rica.  The website  was up and ready for registrations. The committee would be actively recruiting tour operators  to attend.  As of Annual Conference, 43 attendees had already registered.     Carylann shared that the 2019 Summit proposals would be presented in October. She also  reviewed the schedule for SYTA Socials:    o Tuesday, October 3, 2017,  Pigeon Forge, TN  o Tuesday, October 17, 2017, Philadelphia, PA   o Tuesday, December 19 at Midwest Band, Chicago, Illinois  o Tuesday, February 13, 2018 at TMEA,  San Antonio, TX   

Marketing and Communications            Kasie Smith presented the new syta.org website that went live on August 24, 2017.  The site  included four microsites reflecting SYTA’s key focus areas: Advocacy, Membership, Teach and  Travel and SYF. The new site was on wordpress.     The tool kit to promote SYTA is available and tour operators and strategic partners would  receive table top banner stands and new brochures.     Membership Report (posted to Basecamp)          Lisa Berretta gave an overview of the membership numbers as the full report was posted to  basecamp. Lisa reviewed the committee meetings at the Annual Conference should board  liaisons be able to attend.      SYTA Youth Foundation Report               Bruce Rickert, SYF Vice Chair informed the Board of the Foundation’s goal of 1 million dollars in  the endowment fund by 2020.  Case statements will be on everyone’s table at the luncheon.   Board members were asked to serve as table hosts and promote giving to SYF during the  luncheon.      Nominating Committee Report            Terry Valentine reviewed the Nominating and Election Process:   Review of Election Process   Candidate Introductions – Saturday   Vice President Speeches – Saturday   Voting at SYTA Central    Policy in the Event of a Tie   Notifying Candidates   Announcement at Monday Presidential Lunches and Speeches    Executive Director’s Report              Carylann Assante shared the hightlights of the recent teacher survey. The full report will be out  late October.     Open Discussion    New Business     Next Meeting Dates:     Board Call:   September 14, 2017 1:00pm‐2:00pm Eastern    Face to Face Meeting: October 2‐4, 2017,  Pigeon Forge     Face to Face Meeting: April 23‐25, 2018, Baltimore   

Meeting Adjourn    Action Items from April Board Meeting:  •  Board motion to approve price increases for 2018 ‐ approved  •  Board to discuss and finalize 2018 budget and strategic objectives ‐ Finalize by October    2017   •  Summit Committee to review future Summits: agenda, pricing and locations – Fall    2018  •  Board motion to approve Social Media Campaign Policy – April 2017 ‐ approved  •  Board to review Social Media Policy for Board members – August 2017  •  Board motion to approve tie/quorum process for 2017 only‐ approved  •  Board accepted the Nominating Committee recommendation that a Governance Task    Force be created for 2017‐2018  ‐ October meeting   •  Board reviewed and accepted changes to membership application and consumer    protection plan for 2018 – approved and will be executed in the Fall  •  Board approved tour operator documentation process for implementation in Fall 2017   •  Board to review accreditation program – 2017/2018   •  Board will assist with new member calls – May 2017‐ July 2017 ‐ Ongoing  •  Board to review Education/Webinar cost benefit analysis through 2018 budget    process    •  Board motion to approve Vision and Mission Statements – approved  •  Board motion to approve key issue Travel Ban position statement and action plan –    approved  •  Board motion to approve key issue State and Local Issues – approved  •  Board recommendation to establish task force to review key issue on Safety by August  1, 2017 ‐ ongoing      Approved June 1, 2017  SYTA Vision Statement   We give opportunities to students and youth so they can gain greater understanding of the  world through the experiences of travel.     Mission Statement  SYTA is the premier association of businesses dedicated to providing life enhancing travel  experiences to students and young people. We instill confidence in our travelers by establishing  quality and safety standards for travel providers, and  we empower our members through  advocacy, education, training and networking opportunities.    SYTA Meetings & Events      Future SYTA Annual Conferences  Board of Directors approved earlier dates in 2019 and 2020 at the October 2017 Board Meeting 

     

Baltimore – August 24‐28, 2018  Birmingham/Huntsville – August 9‐13, 2019  Winnipeg  – August 14‐18, 2020  New York – August 12‐17, 2021     Summit 2018 Costa Rica          Carylann Assante   Marriott San Jose, January 17‐21, 2018    Future Summits  Board approved staff to solicit proposals from international destinations for future Summits –  specifically Ireland   2019    2020   2021    Future Board Meetings    SYTA Board of Directors    October 2‐4, 2017, Pigeon Forge   April 23‐25, 2018,  Baltimore, MD    SYF Board of Trustees   October 15‐17, 2017, Philadelphia   March 26‐28, 2018, Baltimore, Maryland    Antitrust Guidelines   Adopted April 19, 2005  Association Meetings: To minimize the possibility of antitrust problems at association  gatherings, the following guidelines should be followed at all meetings of the Board of Directors  and committees, as well as all association‐sponsored conventions, trade shows, training  seminars, conferences, and task force and working group sessions.     DO NOT:   

DO NOT discuss your prices or competitors’ prices with a competitor (except when buying from  or selling to that competitor) or anything, which might affect process such as costs, discounts,  terms of sale, or profit margins.  DO NOT agree with competitors to uniform terms of sale, warranties or contract provisions.  DO NOT agree with competitors to divide customers or territories. 

DO NOT act jointly with one or more competitors to put another competitor at a disadvantage.  DO NOT try to prevent your supplier from selling to your competitor.  DO NOT discuss your future pricing, marketing, or policy plans with competitors.  DO NOT discuss your customers with your competitors.  DO NOT make statements about your future plans regarding pricing, expansion or other policies  with competitive overtones. Do not participate in discussions where other members do.  DO NOT propose or agree to any standardization, which will injure your competitor.  DO NOT attend or stay at any informal meeting where there is no agenda, no minutes are  taken, and no association staff member is present.  DO NOT do anything before or after association meetings, or at social events, which would be  improper at a formal association meeting.   

DO:  DO alert association staff and legal counsel to anything improper.  DO send copies to an association staff member of any communications or documents sent,  received, or developed by you when acting for the association.  DO alert every employee in your company who deals with the association to these guidelines.  DO be conservative. If you feel an activity might be improper, ask for guidance from association  staff or legal counsel in advance.   

CONFLICT OF INTEREST POLICIES  Excerpted from an article published May 2003 in the American Society of Association  Executives’ Association Management magazine, written by Jerald A. Jacobs, partner at the law  firm of Shaw Pittman, Washington, D.C. and general counsel to ASAE.    Volunteer leaders of nonprofit organizations are often not as aware as they might be that their  voluntary roles come with certain legal obligations. They are required to be loyal ‐ that is, to act  in the best interests of the organization ‐ to avoid disclosing confidential information, and to  avoid conflicts of interest.    The organization, its constituents, and its governing board have a right to expect a decision  making process that is independent, objective, and unbiased. Those participating in the  decision making process must give the organization fair warning ‐ and possibly take corrective 

action – if they have interests that conflict or compete with those of the organization. It is the  governing board of the nonprofit organization, not the volunteer making a disclosure of the  other interest that has the exclusive authority and responsibility to decide an appropriate  reaction to the disclosure.    

This may be:   

Disclosure. The disclosure regarding a volunteer’s other interest is worthy of the board’s  attention; but the disclosure itself, and the board’s awareness of the disclosure, is considered  sufficient to correct for any bias that it might entail. In short, the board would likely decide that  although the volunteer clearly has some other interest, the board will simply take the  information into account as the volunteer participates in decision making.    Recusal. The other interest that has been disclosed affects an important policy or program for  the nonprofit organization. To assure the organization and its constituency that board decision‐ making is without bias, it is best for the volunteer to recuse him/herself when the board takes  reports, debates, or makes decisions, regarding that policy or program. In short, the volunteer  would be asked to sit out of any work of the board in the area where he or she has other  interests.    Resignation. The other interest relates to a continuing, pervasive, and important board  function, one that cannot easily be isolated on an agenda so as to permit recusal. In this case,  the volunteer might be asked to resign his/her position, since this is the only way to ensure that  the other interest does not intrude upon and skew board decision‐making. While this is an  extreme and rare result of a volunteer’s disclosure, it is sometimes the best and fair alternative.                                     

 

SYTA Board of Directors   August 28, 2017 Draft Minutes  6:15pm‐7:00pm  Albuquerque Convention Center    In Attendance:  Marc Reiter, President  Mike Grueninger, Past President  Justin Shuler, Vice President  Donna Adam, Treasurer  Kara Mihalevich, Secretary  Mike Clark  Kendra Dolton  Laura Kreutzer  Wendy Snelson  Beverly Coscia  Steve Maehl  Carylann Assante, CAE    Welcome and Call to Order              Marc Reiter  Marc congratulated and welcomed the new Board members to the meeting    President’s Report                Marc Reiter    Marc proposed Kevin Herlihy to fill the Board Member At Large Position for a one year term on  the SYTA Board of Directors.   There was Board discussion.     Board Motion: Motion approved Kevin Herlihy as 2017‐2018 Board Member At Large with term  ending August 2018.     Marc proposed Jon Locke to fill the two year term vacated by Justin Shuler who was elected to  Vice President Position.  There was Board discussion.     Board Motion: Motion approved Jon Locke to fill the Board of Director position with term  ending August 2019.     Marc thanked the Board for their participation.    Meeting adjourned 7:00pm.      

Secretary’s Report - New Approved Members January 2017 – September 2017 Organization Name  829 Studios  Aga Khan Museum  American Security & Control  Aries Charter Transportation, Inc.  Astro Travel  Atlanta's Technology Park Conference Hotels  Audubon Zoo/Aquarium/Butterfly Garden  Insectarium/Giant Screen Theater  Bienvenue Quebec  Boxd  Carter Hospitality Group  Central Park Sightseeing  Chicago Cultural Alliance  Close Up Foundation  CODA Concerts LLC  Comfort Inn Niagara South Fort Erie  CroisiEurope River Cruises  Crystal Inn hotel & Suites Salt Lake City  Cumbres & Toltec Scenic Railroad  Dave and Buster's Inc  Days Inn Inner Harbor  DoubleTree by Hilton Times Square South Hotel  DoubleTree Newark Airport  Drury Lane Theatre  ECE International LLC People to People Travel Programs  Echo Transportation  EE Tours  Epicwaters Indoor Water Park  FiRE + iCE Grill West Coast  Florida and Beyond Group Travel  Florida Receptive Services  Forum Music Festivals  Freehand Chicago  Freehand Los Angeles  Freehand Miami  Fritz's Adventure  Gaylord National  Gettysburg College Conference Services  Grand Hotel Orlando  Green World Adventures  Guide Service of Washington, Inc.  Gulliver's Gate 

Hampton Inn & Suites Anaheim Garden Grove  Hampton Inn Hotels & Suites of New Orleans  Hatfield & McCoy Dinner Feud ‐ Branson  Hilton Garden Inn Anaheim/Garden Grove  Hilton Garden Inn Times Square  Hilton Garden Inn Waikiki Beach  Hilton Los Angeles North/Glendale  Hip, Historic...Almost Heaven, Charleston, WV  Holiday Inn Express & Suites Anaheim Resort  Hospitality Marketing Services (HMS)  J. Paul Getty Museum  La Quinta  Los Angeles Memorial Coliseum  Loyola University Chicago ‐ Conference Services  Meow Wolf Santa Fe  Miyako Hotel Los Angeles  MountainRail Adventures  Museum of the Bible  Myrtle Beach Group Sales, Brittain resorts & Hotels  National Law Enforcement Museum  NFL Experience Times Square  Noisy Oyster Seafood  Old Town  Operation Europe  Outaouais Tourism  Philadelphia Sightseeing Tours & Transportation, Inc.  Pittsburgh Cultural District  Prince William County Historic Preservation Division  Pure! Travel Group  Redding CVB  Residence Inn Anaheim Resort/Convention Center  Rivers of Steel Heritage Tours  Saint Louis Science Center  Shark Valley Tram Tours  South Carolina Aquarium  Southern Delaware Tourism  Sovereign Tourism  Springhill Suites Orlando Kissimmee  Spyscape  St. Augustine/Ponte Vedra VCB  St. Louis Symphony  Star Shuttle & Charter; Gray Line Tours of Austin & San Antonio 

Staybridge Suites Tysons McLean Hotel (Washington,  D.C. area)  Swiss Travel  Temps D'OCI Incoming  The Flyer‐San Francisco and 7D Experience at PIER 39  The Janice Martin Cirque Show  The Mary Baker Eddy Library  The Original Farmers Market  The University of Pennsylvania Museum of Archaeology  and Anthropology  TravelSafe Insurance  UC San Diego Hospitality & Conference Services  University of Ottawa Conventions & Reservations  Viajes Pacifico  Visit Goodlettsville  Visit Las Cruces  Visit Philadelphia  Washington Nationals Baseball Club  Welcome Berlin Tours  White Eagle Marketing  Windy City Limousine and Bus  Xtra Airways 

                                       

SYTA and SYTA Youth Foundation   2017‐2018 Volunteer Committees    (As of September 24, 2017 – ONGOING)    SYTA and SYF Committees are chaired by appointed volunteers.  Vice Chairs and committee members are two  year positions that provide an opportunity for volunteers to learn about SYTA and SYF while gaining volunteer  leadership experience.        Annual Conference Committee   The Annual Conference Committee provides advice and guidance to staff related to producing a successful and  productive experience for members, sponsors and other stakeholders.  Committee is divided into seven sub  committees: Hospitality & Volunteer (hospitality, registration and SYTA Central), Education, New Attendees,  Tour Operator Panels, SYF Golf Classic, SYF Auction & Other Events Showcase and International Pavilion.  Committee roster includes a minimum of (3) actives, (3) associates, Chair, Vice Chair, Subcommittee chairs and  BOD Liaison.    Chair: Greg Dotson, Merlin Entertainments  Vice Chair:  Terry Twitchell, WorldStrides  Board Liaison:    Staff Liaison: Emily Milligan, Associate Director, SYTA and SYTA Youth Foundation, Lisa Berretta, Senior  Manager, Member Relations, Becky Armely, Operations and Special Projects Manager  Members: Tami Rogers, LouAnna Henton, Steve Maehl    Annual Conference Subcommittees:    Hospitality and Volunteer  Work with SYTA staff to identify and develop tasks and key areas where SYTA Annual Conference  attendees can volunteer onsite. Execute and facilitate the volunteer webinars as we approach  conference. Serve in various roles onsite at the Annual Conference. Committee members will have  opportunity to choose the areas they would like to serve.  Co‐Chairs – Melissa Ardales, Group Travel Network; Lisa Scalzo, Go Student Tours  Board Liaison:   Staff Liaison: Lisa Berretta, Senior Manager, Member Relations  Members:     Education Committee  Select and provide feedback on SYTA Annual Conference Education sessions; identify, recommend, and  work with speakers on session topics. Committee will also select webinar topics and speakers in  accordance with SYTA strategic objectives.  Webinars will be presented throughout the year.  Chair: Tami Rogers, Bob Rogers Travel  Vice Chair or Co‐Chair:   Board Liaison:   1

Staff Liaison: Lisa Berretta, Senior Manager, Member Relations  Members: Kurt Hargleroad, Milita Hoffman, Barb McCormack, Bryan Stevenson    New Attendee Subcommittee  Welcomes first time attendees to the SYTA Annual Conference and presents the New Attendee  webinars.  The Committee will also be responsible for engaging new attendees’ onsite and developing  and executing the Ice Breaker.  Chair:     LouAnna Henton, Nashville CVC  Vice Chair:   Board Liaison:   Staff Liaison:  Lisa Berretta, Senior Manager, Member Relations      Hannah Degn, Membership and Association Coordinator   Members:   

 

Tour Operator Panels Subcommittee – Board discussion to make inactive in 2018 but have committee  redesign for 2019  Identify, recruit and train tour operators for panels for associate members.  Develop questions for the  sessions and moderate the panels.  Chair:  Vice Chair:  Board Liaison:  Staff Liaison: Lisa Berretta  Members:     Showcase and International Pavilion Subcommittee – Board to review value of subcommittee?  Chair:   Kelly Dean   Vice Chair: n/a  Board Liasion: n/a  Members:     SYF Golf Classic Subcommittee  Chair:   Beverly Coscia and Karen Pitcherello  Vice Chair: n/a   Board Liaison: n/a  Members:    SYF Events and Auction Subcommittee  Chairs:  Benjamin Maddy and Reagan Stulbaum  Vice Chairs: n/a  Board Liaison: n/a  Staff Liaison:   Emily Milligan and MMG Staff  Members: 

  Canadian Advisory Committee – to be combined with International or Safety – Board Discussion  Advises SYTA on issues, concerns and activities that impact Canadian members. CAC specifically makes  recommendations and takes action on growing and retaining Canadian membership and annual conference  2

participation. CAC analyzes key issues regarding border crossings and increasing student and youth tourism  between US and Canada. Board liaison is generally active member who sends business to Canada or Canadian  member. Committee roster includes minimum of (3) actives, (3) associates, Chair, Vice Chair, and BOD Liaison.    Chair:     Kelly Dean, Ottawa Tourism  Vice Chair:   Board Liaison:   Staff Liaison:   Lisa Berretta, Senior Manager, Member Relations   Members:  Wes Brown, Shaw Festival Theatre, Ted Goldenberg, Chapman Cultural Tours,      Maxine Morrell‐West, Tourism Toronto, Karen Goosen, Tourism Winnipeg    International Committee   Develops a strategic plan for integrating international perspective into SYTA’s membership, partnerships,  education and conferences. The IC will further review and develop the 10 Point Plan (This charter is intended to  lay out how associations involved in youth educational travel can work together to ensure the future success of  this sector.)  The IC will have focused discussions around safety preparedness and crisis communication.   Committee roster includes minimum of (3) actives, (3) associates, Chair, Vice Chair(s), and BOD Liaison. The IC is  only open to those tour operators who travel abroad or associates who have an interest in safety and crisis  management.    Chair:     Mike Clark, SYTA Board of Director Active Member  Vice Chair(s):   Ted Goldenberg, Chapman Cultural Tours; Heather MacKenzie, Freedom Tours  Board Liaison:   Mike Clark, SYTA Board of Director Active   Staff Liaison:   Lisa Berretta, Senior Manager, Member Relations   Members:  Shannan Carter, Educational World Travel  Terri Hamilton, BYU London Centre  Lindsay Hill, Destination DC  Heather Mackenzie, Freedom Tours  Claudia Menezes, Pegasus Bus  Symeon Vasileiadis ‐ TravelBeat  Adele Youngs, Live Tour and Travel     Membership Development Committee   Focuses on recruiting new members and retaining current members through sales campaigns, social media,  tradeshows, sales missions, direct mail, telephone campaigns, and SYTA socials. Committee members also  present the quarterly New Member Orientation webinars and make welcome calls to new members. Committee  includes minimum of (3) actives, (3) associates, Chair, Vice Chair and BOD Liaison.     Goals and Objectives:   Committee members make welcome calls to each new member   Develop and present quarterly New Member Orientation webinars    Chair:     Pam Kruseck, Atlanta Symphony Orchestra  Vice Chair:   3

Board Liaison:   Kara Mihalevich  Staff Liaison:   Lisa Berretta, Senior Manager, Member Relations      Hannah Degn, Membership and Association Coordinator  Members:   Amy Dew      Summit Committee  Provides advice and guidance to staff related to producing a successful and productive experience for members,  sponsors, and other stakeholders. This includes recommendations on site selection, networking events and  education.  Committee roster includes minimum: (2) actives, (2) associates (must be sponsors), Chair, Vice Chair  and BOD Liaison. Summit committee members are expected to attend or be a Summit sponsor.     Chair:     Kara Mihalevich, Adventure Student Travel  Vice Chair:   Board Liaison:   Marc Reiter, SYTA President   Staff Liaison:   Emily Milligan, Associate Director, SYTA and SYTA Youth Foundation      Lisa Berretta, Senior Manager, Member Relations     Members:   Melissa Ardales  Shirley Davis Conner  Jennifer Deutsch  Katie Dunn  Jonathan Elkoubi  Ryan Elliott  Kristine Geary   Sara Hamlin   Kevin Herlihy  Anna Karnowski  Laura Kreutzer  Steve Maehl  John Marshall  Jo‐Ann Moltz  Ryan Morris  Robin Parker  Terry Valentine    Safety Committee      Advises SYTA and SYF on all industry related safety, risk management, crisis communications, and other issues  that may impact the student and travel industry. Safety committee provides recommendations for safety related  education, articles, and knowledge resources. Committee may include industry professionals who are not SYTA  members.     Chair:  Vice Chair:  Board Liaison:  4

Staff Liaison: Carylann Assante, CAE  Committee Members:           Joint Audit Committee (Standing Committee)  Reviews the annual audit and submits their recommendations to the Boards. This is a joint committee as SYTA  and SYTA Youth Foundation submit a combined financial statement to the IRS and for the Audit. This committee  meets two to three times per year in conjunction with the audit which is done by the May of the following the  previous end of year. The Audit Committee oversees the annual audit and 990 filing of SYTA and SYF’s finances,  tax returns, and ensures association is in compliance with its governance and legal requirements. Goal is for both  organizations to complete a clean audit annually.       Chair:     Justin Shuler, SYTA Vice President  Vice Chair:   Bud Geissler, SYF Vice Chair  Board Liaison:   Staff Liaison:   Carylann Assante, CAE   Committee Members:  Need ‐ SYTA Board of Director Active and SYF Board of Trustee     Joint Nominating Committee (Standing Committee)  The role of the Nominating Committee is to lead the process for identifying and to make recommendations to  the Board on candidates for appointment as Directors of the Association and Foundation.   Nominating Committee also serves as leadership development committee focused on identifying and building  future leaders for both the association and foundation.     Nominating Committee may make recommendations to the Board of Trustees for the selection of Trustee  positions.  Trustee positions are elected by the Board of Trustees and submitted to the SYTA Board of Directors  for final appointment.      Chair:     Mike Grueninger  Vice Chair:   Sheelagh Wylie  Board Liaison:   n/a   Staff Liaison:   Lisa Berretta  Members:   Terry Twitchell, Bob Hofmann, Andy Davidson, Wayne Chandler, Laura Kreutzer    Finance Committee (Standing Committee)  Provide financial oversight for SYTA. This includes budgeting and financial planning, financial reporting, and the  creation and monitoring of internal controls and financial policies.    Chair:     Donna Adam  Board Liaison:   n/a  Staff:     Carylann Assante, Hannah Degn  Members:   Marc Reiter, Michael Grueninger, Kevin Herlihy, additional board members or volunteers       outside of the board    5

    Governance Task Force (appointed for 2017‐2018)  The purpose of the Governance Task Force is to review Bylaws, Board Terms and Procedures.  Need to define scope, outcomes and objectives     Chair:     Terry Valentine  Board Liaison:  Staff Liasion:   Carylann Assante, CAE  Members:    Advocacy/Research Task Force (to be appointed for 2017‐2018)  Develop advocacy framework and funding model. Review and advise SYTA Board on advocacy issues    Chair:   Board Liaison:  Staff Liaison:   Carylann Assante, CAE  Members:    

6

2017-2018 SYTA Youth Foundation Committees (as of September 24, 2017 )

SYTA Youth Foundation Executive Committee (Standing)  The Executive Committee is responsible for general leadership, management, and budget. Chair is SYTA Youth  Foundation Chair.    Chair:     Bruce Rickert, Peak Performance Tours  Vice Chair:  Bud Geissler, Travel Insured International    Past Chair:   Sheelagh Wylie, Merlin Entertainments  Secretary:   Cindy Brown, Boston Duck Tours  Treasurer:  Barbara McCormack, Newseum  Staff Liaison:  Carylann Assante, CAE    Goals and Objectives  • Reviews SYTA/SYF contract annually to ensure they are in alignment with strategic goals and objectives  and financial position.  • Serves as the Foundation Finance Committee and reviews annual budget and makes recommendations to  BOT and staff  • Reviews AMG Annual Evaluation and makes recommendations to the BOT and SYTA BOD    Brand Marketing Committee  Committee develops the marketing, branding and communication messages for the SYTA Youth Foundation. The  marketing channels include print, web, email, social media and press releases. The committee works to develop  press releases, stories and video to promote the Foundation and publicize its programs.  This committee  develops and executes the SYTA Youth Foundation Luncheon program at SYTA Annual Conference.    Chair:   Terry Valentine   Board Liaison: Reagan Stulbaum   Staff Liaison: Emily Milligan  Members:   Bruce Rickert, Kasie Smith    2017‐2018 Goals/Objectives:     Implement and execute Marketing and Communications Plan.   Create PR opportunities to create awareness    Develop thematic and program ideas for  2018 luncheon   Update tool kit of fundraising materials to support Board and volunteer fundraisers: videos, printed  materials, social media    Initiate overall media relations program: press release ideas, spokesperson/people, Marshaling  Resources – e.g., agency assistance, intern    Upgrade/intensify social media efforts in partnership with SYTA and Serendipity    7

SYTA Youth Foundation Events Committee  ‐ focus on 2019 anniversary event in Huntsville  Events committee advises staff on the special events that build awareness, new donors, and revenue for the  Foundation. Committee reviews the annual sponsorship program and makes recommendations. Committee members are  the “hospitality” committee for these events and help recruit volunteers.  Staff is responsible for budget,  logistics and implementation.  Special events include: Patron Reception, Run/Walk/Slumber or Zumba, DYMO,  Annual Golf Classic, Silent Auction.      Chair:     Joe Tropia & Benjamin Maddy  Board Liaison:   Cindy Brown   Staff Liaison:   Emily Milligan & Becky Armely  Members:   Pam Williams, Huntsville, CVB     Annual Golf Classic Committee The Golf committee works with staff to develop and execute successful annual golf classic including recruiting  golfers and sponsors.   Chairs serve as hosts’ onsite at the golf tournament.    Chairs:    Beverly Coscia, Peak Performance Tours, [email protected]      Karen Pitcherello, Mears Transportation, [email protected]   Board Liaison:   Need Liaison  Staff Liaison:   Emily Milligan    Members:  Justin Shuler     Silent Auction Committee     Co‐chairs:   Benjamin Maddy & Reagan Stulbaum  Board Liason:   (both committee chairs – one will serve as back‐up if needed)  Staff Liaison:   Hazel Mejia & Becky Armely,  Members:  Jessica Pereira, Dana Romanello, Cindy Brown, Karen Pitcherello    2018 Summit:   Chair:     Robin Parker – Wingman program    SYTA Youth Foundation Fundraising & Stewardship Committee  Oversees and makes recommendations for the Foundation’s fundraising and stewardship programs.     Chair:      Bud Geissler   Board Liaison:   Sheelagh Wylie  Members:    Cindy Brown, Bruce Rickert    Goals and Objectives:    Develop and executive a fundraising program that ensures the sustainability of the Foundation and its  programs including the endowment fund.     Annually review the stewardship and donor recognition programs  8



Review Patron Reception – who is invited… format of program..ect.(Sheelagh to lead) 

  Action Items:    Achieve Foundation’s 2017‐2018 fundraising goals   Execute fundraising plan that supports the foundation’s endowment fund goal of $1 million by 2020   Review and make recommendations for Stewardship and Donor Recognition programs    Programming Committee  Committee oversees the Foundation programs that fulfill the mission of the Foundation. The current programs  include: Roads Scholarship, Silver Lining, Next Generation, AEF, Cash for Kids and The Ripley Hunter Essay  Scholarship.     Chair:     Barbara McCormack  Board Liaison:   Andy Davidson  Members:   Neal Waldman, Teresa Crews, Ethan Screnock, Jim Deliman   Staff Liaisons:   Emily Milligan & Hazel Mejia    Goals and Objectives   Annually reviews the scholarship program, eligibility criteria and makes recommendations to the Board  to improve or add to the program.   Annually reviews the student programs, eligibility criteria and makes recommendations to improve or  add to the program   Annually review the awards programs: Youth First, Youth First International and Visionary Award    2017‐2018 Programs:    Road Scholarship: May and December Awards   Next Generation: Thread.org (Baltimore) travel to Sea World Orlando and Busch Gardens Tampa (Spring  2018)   Silver Lining: (Spring or Fall 2018)   AEF: Students travel Washington DC (overnight) (Winter/Spring 2018)   AEF: Backyard Program – WDC students field trip (May 2018)   Disney NYC Program: Students to attend special Lion King Performance (March 2018)    Action Items:    Develop group application for Road Scholarship and Student Programs   Develop application for cities to host Foundation programs   Approve final tour operator application to facilitate Foundation programs – Neal Waldman to present   Review software application for managing scholarship programs – Hazel and Neal;    Review 2017‐2018 award applications and criteria   Review nominations for 2018 award winners    9

    Running for Youth Program  The committee develops and executes the Running for Youth program which long distance running/walking as a  symbol of endurance and hope. The goal is simple ‐ to raise money for youth to travel with their schools or youth  organizations. Participants on the Run Team fundraise on behalf of the SYTA Youth Foundation, train and participate  in a marathon, half marathon or relay and run in honor of a student who has been chosen to receive a Road  Scholarship.    The RFY group actively promotes and works with staff to organize the running events including recruiting runners,  donors, and sponsors.  Also works with staff onsite at running events to support runners, develop program and  hospitality for attendees.  This includes annual runs as well as Run Walk Slumber at SYTA’s Annual Conference.    Chair:   John Marshall & Ryan Morris  Board Liaison:   Members: Ellen Lurz,  Staff Liaison: Hazel Mejia & Becky Armely  Kendra Dolton  Ryan Sparzak  Melody Carlisle    Goals and Objectives:  Seattle Rock and Roll Marathon  Wine Glass     Action Items: Ongoing    

10

Student & Youth Travel Association (SYTA)   2017 October Board of Directors Meeting   Schedule‐At‐A‐Glance   **Last Updated 9.27.17 ‐ Please note the schedule is subject to change onsite**

Host Hotel Information:   Courtyard by Marriott Pigeon Forge  120 Community Center Drive    Pigeon Forge, TN  37863   (p) 865‐366‐3201 Hotel Parking ‐ Self parking is complimentary. Valet parking is not available.  Your hotel confirmation numbers are included below.  SYTA will cover up to two nights of your stay unless indicated  otherwise. Please contact Becky Armely, if you have any questions or changes.    

Conf #  First   89185004  Donna 

Last  Adam 

Arrival  Departure  10/2/2017  10/4/2017 

89199313  Beverly 

Coscia 

10/2/2017  10/4/2017 

89200422  Kendra 

Dolton 

10/1/2017  10/4/2017 

89201471  Michael 

Grueninger  10/2/2017  10/4/2017 

89202638  Laura 

Kreutzer 

10/2/2017  10/4/2017 

89203702  Jon 

Locke 

10/2/2017  10/4/2017 

89205259  Steve 

Maehl 

10/2/2017  10/4/2017 

89206765  Kara 

Mihalevich  10/1/2017  10/4/2017 

89208242  Marc 

Reiter 

10/1/2017  10/4/2017 

89209652  Bruce 

Rickert 

10/2/2017  10/3/2017 

89214807  Justin 

Shuler 

10/1/2017  10/4/2017 

89216422  Kasie 

Smith 

10/2/2017  10/4/2017 

89217811  Wendy 

Snelson 

10/2/2017  10/4/2017 

Meeting Room Information  Meeting room will have wi‐fi access.   Travel Information  Transportation to/from Knoxville McGhee Tyson Airport (TYS)  33 miles from host hotel ‐ 50 minutes 

1 

Complimentary Ground Transportation ‐ Pigeon Forge Department of Tourism will be providing  complimentary round‐trip ground transportation from the Knoxville McGhee Tyson Airport (TYS).  Airport Arrivals ‐ Rocky Top Tours will greet you when you arrive at the baggage claim area. A driver will  also have a SYTA sign.  For any flight delays, cancellations or changes, please contact Rocky Top Tours at 865‐429‐8687.  1‐Oct  ARRIVALS  Airline   Name:  11:00 AM SHUTTLE  Kendra Dolton  AA #5297  2:00 PM SHUTTLE   Marc Reiter  Justin Shuler 

Arrival Time  10:52 AM 

AA #3512  AA #5305 

1:30 PM  1:55 PM 

Delta  #5384 

5:00 PM 

5:00 PM SHUTTLE   Kara Mihalevich 

2‐Oct  ARRIVALS  Airline  Arrival Time   Name:  9:30 AM SHUTTLE   Bob Lewis  AA #4343  8:56 AM  Michael Grueninger  Delta #5347  9:20 AM  11:15 AM SHUTTLE   Beverly Coscia  AA #4205  Donna Adam  Delta #4108  United  Bruce Rickert  #2406  2:45 PM SHUTTLE   Kasie Smith  Wendy Snelson 

10:12 AM  10:17 AM  11:07 AM 

Delta #3312  Delta #1883 

1:58 PM  2:32 

United  #4207 

4:30 PM 

4:45 PM SHUTTLE   Jon Locke 

2 

Departure confirmations will be provided onsite.  Taxi ‐ Approximate Cost: $60 USD each way  Lyft ‐ $34  Lyft Plus ‐ $55  UberX ‐ $30‐$41  UberXL ‐ $50‐70  Anticipated Weather   Low to mid 70's.  Dress Code  Business casual for meetings and evening events – jeans and shorts are not permitted. 

Sunday, October 1, 2017  Staff and BOD Arrivals and check‐in to the Courtyard by Marriott   Pigeon Forge  6:00 pm ‐ 8:00 pm 

Informal Board dinner for early arrivals  Attending:  Marc Reiter, Justin Shuler, Kendra Dolton, Kara  Mihalevich and SYTA Staff 

Monday, October 2, 2017  BOD Arrivals and check‐in to The Courtyard by Marriott  9:30 am ‐ 11:00 am 

Marc and Carylann Meet  Staff set up room and finalize logistics with hotel 

11:30 am  

Board members meet in hotel lobby for transportation to CiCi’s 

Tour Participants:  If you are listed below and do not plan to participate please contact Becky Armely.  Maria Bianchi, Kendra Dolton, Michael Grueninger, Bob Lewis, Kara Mihalevich, Marc Reiter, Justin  Shuler and SYTA Staff  11:45 am – 12:45 pm 

Lunch for Tour Participants at CiCi’s Pigeon Forge  189 Parkway, Pigeon Forge, TN 37863  Optional Event  

1:00 pm – 4:30 pm 

Tour of Dollywood, Pigeon Forge and Gatlinburg  Optional Event 

3 

    5:30 pm    6:00 pm ‐ 7:30 pm               8:00 pm – 9:30 pm                      Tuesday, October 3, 2017     7:30 am – 8:30 am      8:30 am – 12:30 pm         12:30 pm‐ 1:15 pm    1:15 pm – 4:30 pm     4:50 pm       5:30 pm – 7:00 pm         7:30pm      8:00 pm – 10:30 pm      Wednesday, October 4, 2017    7:00 am – 8:00 am   

  8:00 am – 10:00 am    10:15 am           

 

Transportation to Dolly Parton’s Smoky Adventure   Dinner at Dolly Parton’s Smoky Adventure  2713 Parkway, Pigeon Forge, TN 37863  Walk over to The Island in Pigeon Forge Island for After Glow  131 The Island Dr., Pigeon Forge, TN 37863  Shuttle Back to Hotel  

Breakfast – Roosevelt Ballroom  SYTA Board of Directors Meeting – Roosevelt Ballroom  Lunch – Roosevelt Ballroom  Board Meeting – Roosevelt Ballroom  Board Members to Meet in Hotel Lobby for group departure  Transportation departs at 5:00 pm  SYTA Social at Hard Rock Cafe  Buffet Dinner & Dessert with Smoky Mountain Partners  2050 Parkway, Pigeon Forge, TN 37863  Walk to Smoky Mountain Opry theater  2046 Parkway, Pigeon Forge, TN 37863  Smoky Mountain Opry Theater  Shuttle Back to Hotel    

Breakfast  & Hotel Check‐Out          For those departing, please bring your luggage with you to the  meeting. 

 

Board Meeting – Roosevelt Ballroom 

   

Depart for Lunch Meeting at Titanic Museum  Luggage on Bus for Airport Departures 

4   

  10:30 am ‐ 11:45 am     Tour of Titanic Museum          2134 Parkway, Pigeon Forge, TN 37863    12:00 pm ‐ 1:00 pm    Lunch with Mayor     1:30 pm      BOD Departures – Transportation provided by Pigeon Forge CVB          Informal activities for remaining Board members    3:00pm       BOD Departures         5:00 pm      Departures to Airport or Return to hotel                         STAFF CELL PHONE NUMBERS:   Carylann Assante   703.625.0172    Lisa Berretta   703.505.8420    Becky Armely  703.887.0753 

 

5   

2017-2018 SYTA Conference Calls and Meeting Dates  as of September 27, 2017 (SYF calls are for Marc or Justin to attend)  SYTA Board Meeting  October 2‐4, 2017  Pigeon Forge, TN  SYF Board Meeting  October 15‐17, 2017  Philadelphia, PA  SYTA Executive Committee Meeting  Monday, November 13‐Wednesday, November 15, 2017 (meet on 14 and ½ day 15)  Mclean, VA  SYF Board Conference Call   Tuesday, December 5, 2017  4:00pm‐5:00pm Eastern  SYTA Board Conference Call  Thursday, December 7, 2017  1:00pm‐2:00pm Eastern   SYTA Board Conference Call   Monday, January 8, 2018  1:00pm‐2:00pm Eastern  SYF Board Conference Call   Tuesday, January 9, 2018  4:00pm‐5:00pm  SYTA Summit   January 17‐21, 2018  San Jose, Costa Rica  SYTA Board Conference Call  Thursday, February 8, 2018   1:00pm‐2:00pm Eastern  SYF Board Conference Call   Tuesday, February 20, 2018  4:00pm‐5:00pm  SYTA Board Conference Call  

  Tuesday, March 13, 2018  1:00pm‐2:00pm    SYF Board Conference Call   Wednesday, March 14, 2018  4:00pm‐5:00pm    SYF Spring Board Meeting Face to Face  Monday, March 26‐ Wednesday, 28, 2018  Baltimore, MD    SYTA Board Conference Call   Tuesday, April 10, 2018  1:00pm‐2:00pm Eastern    SYF Board Conference Call  Tuesday, April 17, 2018  4:00pm‐5:00pm    SYTA Spring Board Meeting Face to Face   Monday, April 23‐ Wednesday, 25, 2018  Baltimore, MD    SYTA Board Conference Call  Monday, May 14, 2018  1:00pm‐2:00pm    SYF Board Conference Call  Tuesday, May 15, 2018  4:00pm‐5:00pm      SYTA Board Conference Call   Tuesday, June 12, 2018   1:00pm‐2:00pm Eastern     SYF Board Conference Call  Tuesday, June 19, 2018  4:00pm‐5:00pm      SYTA Board Conference Call   Tuesday, July 17, 2018  1:00pm‐2:00pm Eastern   

 

    SYF Conference Call   Tuesday, July 24, 2018  4:00pm‐5:00pm    SYTA Board Conference Call   Monday, August 13, 2018  1:00pm‐2:00pm Eastern    SYF Board Conference Call   Tuesday, August 14, 2018  4:00pm‐5:00pm    SYTA Board Meeting   Thursday, August 23, 2018  8:30am‐12:30pm   Baltimore, MD    SYF Board Meeting at AC Baltimore  Thursday, August 23, 2018  1:00pm‐3:00pm    Baltimore, MD     SYTA Fall Face to Face Birmingham  October 22‐26 or November 5‐9     SYTA Spring Face to Face (TBA)  April 23‐27 or April 30‐May 4 (Las Vegas, Houston (Harvey Rebuild Support) or New Orleans)     

Section 10 ‐ Other Documents   

FOR IMMEDIATE RELEASE Media Contact: Carylann Assante (703) 245-8089 [email protected]

STUDENT & YOUTH TRAVEL ASSOCIATION ANNOUNCES NEW PRESIDENT WASHINGTON, D.C., Sept. 5, 2017 — Marc Reiter, President & CEO of Unique Travels & Tours, Inc. located in Hooks, Texas, has been elected to serve as the President of the Board of Directors of the Student & Youth Travel Association (SYTA.) SYTA is the premier trade association for student and youth group travel. As the voice of the industry, SYTA represents the interests of U.S., Canadian and international travel agencies, tour operators, attractions, destinations, educators and suppliers. SYTA instills confidence in our travelers by establishing quality and safety standards for travel providers, and we empower our members through advocacy, education, training and networking opportunities. “Marc has been a leading provider of student travel for over 35 years. His expertise and enthusiasm for our industry will serve the association and its members well as we embark on a new era of student travel,” said Carylann Assante, CAE, SYTA Executive Director. Reiter’s term on the Board of Directors began August 31, 2017 and runs through August 31, 2019. ###

SYTA and SYF Board Meetings 

GENERAL Q. What is Interel + AMG? Interel + AMG is the merger of two companies with a long history in association management and advocacy in the U.S. and internationally. We’ve come together to become the leading company providing full service association management services and customized solutions to associations and professional societies. Our services cover the full spectrum of what associations need today - from governance, advocacy, communications, or meetings – or all the above! Q. What do you mean by global solutions, delivered locally? Interel + AMG has 8 offices worldwide and its affiliate network reaches across 65 markets including nearly all of Europe, North America, Latin America, and Asia. While we are a global company, we are fully focused on local and customized delivery – whether it’s a full service contract or project. The U.S. is our largest market. We manage many U.S.- based associations across a range of sectors and professions, and we also help these U.S. organizations “go global” and set up programs or even an office overseas. Brussels in the heart of Europe is our second hub where we support dozens of organizations, U.S. and European. We are also active supporting our association work in London, Beijing, and New Delhi (note: all Asia inquiries to Mark Pinner; Europe inquiries to Bob Lewis and Gregoire Poisson). Q. How’s the integration going? Interel and AMG really build on each other’s strengths. Interel is one of the top public affairs and advocacy firms, and has a fast-growing association practice. AMG is one of the top AM companies, with a strong advocacy practice but no international footprint. We also have similar histories and cultures – both over 30 years old, and both pride themselves on long-term retention of clients and staff. We are a little over six months into our integration and our aim is to make it a 2+2=5 equation. Q.

Will anything change?

Yes, starting in January 2018 we will be branded Interel entirely. AMG’s clients will continue to receive the same best-in-class support, but now with a deeper bench of experts and more capacity – especially in advocacy and international activities. Q. Who are Interel’s current clients? Cients are associations and professional societies of varying sizes. Some of our major U.S. based clients include:

1

SYTA and SYF Board Meetings 

-

AAA EDPMA PFC NASAO NAFO SYTA SDPA PMI IEEE ISACA

Q. Is Bruce Wardle still with the company? As President, Bruce will continue to play a leadership role over the next few year to work with Interel leadership to integrate and transform Interel + AMG into the leading professional services firm providing full-service association management and advocacy services and customized solutions to associations and professional societies. Q. What Can Interel + AMG provide in the way of Association Services that it couldn’t before? AMG have always provided full service association management to U.S. associations as well as strategic planning and governance support. Interel have been providing full service association management services primarily to European associations since 1991 alongside strategic support in Europe to both European and International (U.S. based) associations. Now, as one new global company, Interel + AMG will continue to provide full service association management services and customized solutions to associations and professional societies here in the U.S. while being able to seamlessly extend those services to organisations who either wish to expand globally or have specific association management needs in other jurisdictions. Q. What Guides Your Delivery of Association Services? Our focus is guided by your unique: 1. Strategic plan (or goals) as determined by the board of directors 2. Annual operating budget 3. Contracted scope of services to be delivered by Interel + AMG Q. How Do You Price Your Association Services? Interel + AMG provides clients with a “fixed fee” rather than a “time and materials” fee. Like any stand-alone headquarters, Interel + AMG’s fee is based upon the costs of the people, facilities, equipment and insurances allocated to each association partner. The fees Interel + AMG charges for its services are determined by the staff assigned to deliver those services both dedicated and shared. Q. What AMS Solutions Do You Employ? At Interel + AMG, we use several AMS tools to deliver customized solutions for the individual needs of our client partners. All of these AMS solutions process payments for memberships, conferences, merchandise, etc. These AMS all allow dedicated association staff to update addresses and all contact information for both members and prospects and those who attend annual conferences. Q. How Does Interel + AMG Select Executive Directors? Interel + AMG is fairly unique in the AMC world in that we allow our clients be a part of the Executive Director selection process. We believe that it is important for our client partners to have an association professional who meets their unique selection criteria and who will possess a thorough understanding of their culture and

2

SYTA and SYF Board Meetings 

needs. Our client Boards confirm selection criteria to ensure we are searching for an executive with the knowledge, skills, abilities, and experiences that will most benefit the association. All applicant resumes are screened against these board determined and approved selection criteria. Q. Does Interel + AMG Provide or Lead Strategic Planning Sessions and Other Consulting Services? Yes! Interel + AMG’s key executives have extensive experience in helping nonprofit boards define or redefine their organization’s goals and implement actionable and measurable strategic plans. We believe strategic planning is unlike any other leadership experience. Interel + AMG’s leadership team are always available to support client volunteer leaders on a variety of activities, from strategic council on any issues to assessing or revising bylaws and governance documents. Q. I thought Interel + AMG was an association management firm, but I understand you also have a government affairs & advocacy practice. Tell me more. Interel + AMG is a leading association management and government affairs & advocacy firm based in Washington, D.C. At Interel + AMG, our advocacy practice is part of an extensive global network of seasoned public affairs and government relations professionals, uniquely situated to provide you with an integrated international, federal and state-based approach to advocacy at all levels of government. Q. What kind of experience does your government affairs team bring to the practice? Our highly-regarded practice includes not only experienced association executives and advocates with expertise across a full range of issues, but it also includes a bipartisan network of influential policy experts who together can handle the advocacy and regulatory needs of any association. Q. What advocacy services can Interel + AMG provide? We can advise and assist your association from start to finish -- through the environmental scan and internal process of determining an appropriate policy position to drafting legislation and implementing a strategic advocacy plan, all the way through to legislative or regulatory success. We offer a full range of services that include, among other offerings, direct lobbying, integrated issue campaigns, monitoring, fly-ins, public affairs and engagement of grassroots and grasstops. We can provide small targeted advocacy services or larger more comprehensive government and public affairs programs for your association. Q. What policy issues do you work on? Our core issue areas include heath care, long-term care, technology/innovation, and transportation, to name a few. Q. What makes Interel + AMG different from the other Washington, D.C. government affairs firms? What makes Interel + AMG unique is our in-depth understanding of non-profit associations; it’s our specialty. Add in our working knowledge of federal, state and international legislative and regulatory processes, and the stakeholders who make things happen, and you have a comprehensive offering led by an experienced team to lead you to success. Q. How can I find out more? Here is a leaflet on our advocacy practice, and if you’d like to talk to someone while here I can connect you with Michelle Kimball who is an executive director with the practice (note: take card of person / give Michelle’s card).

 

3

SYTA and SYF Board Meetings 

Q. How many clients does Interel + AMG’s have? They currently have 26 clients that include both nonprofit and for profit organizations. Q. Does the communications & creative team do much conference work? Yes. They worked on over 30 conferences last year for our clients – designing everything from the overall conference branding to onsite programs, app graphics, signage, and stage sets. Q. Will the communication/creative team take on an entire web design project? Yes, our communication/creative team is comprised of designers, UX designers, front-end developers, and senior developers. They have extensive experience with the full scope of a web design project. Our team designed and built 23 websites in 2016. Q. What kinds of design projects does the Interel + AMG communications & creative have experience with?    

Branding: logos • identity packages • style guides / graphic standards Print Design: newsletters • magazines • brochures • posters • ads • flyers • banners • signage • postcards • invitations • certificates • meeting promotional materials • directories • reports • manuals • badges • business cards • stationary • illustration Web/Email Design: web site design • meeting/convention web site design • interactive PDF files • enewsletters • e-blasts • online templates • converting print pieces to engaging online content • graphic conversions/resizing Presentation Design: PowerPoint templates • PowerPoint presentation layout • booth design • Informational Graphics

4

    Draft Social Media Policy  As of August 2017    •

A social media policy (also called a social networking policy) is a business code of conduct that  provides guidelines for the SYTA Board of Directors, Board of Trustees and those in SYTA  leadership roles , who post content on the Internet either as part of their job or as a private  person. 

•

SYTA BOD & BOT members are allowed to associate themselves with SYTA when posting but  they must clearly brand their online posts as personal and purely their own. SYTA should not be  held liable for any repercussions the individuals’ content may generate. 

•

Content pertaining to sensitive SYTA Association information should not be shared to the  outside online community. SYTA BOD and BOT members are not allowed to disclose information  that is financial, operational or legal in nature, as well as any information that pertains to  individual companies and their customers. 

•

Proper copyright and reference laws should be observed by members when posting online. 

•

Dishonorable content such as racial, ethnic, sexual, religious, and physical disability slurs are not  tolerated. 

•

Be careful discussing things where emotions run high (e.g. politics and religion) and show  respect for others’ opinions.” As a BOD or BOT member you are representing the organization. 

•

Principles of integrity, professionalism, privacy and impartiality should be observed by BOD and  BOT members when posting online.   

 



SYTA RESEARCH 2017 OUTLTINE

(BUSINESS PROPOSAL) UNWTO Affiliate Member

As an ESOMAR Member, I comply with the ICC/ESOMAR CODE AND ESOMAR WORLD RESEARCH GUIDELINES. Samuel Vetrak, CEO, StudentMarketing

MARKET RESEARCH • MARKET INTELLIGENCE









Salztorgasse 2, 1010 Vienna, Austria• Phone: +43-650-612-4527 [email protected] • www.student-market.com

STUDENTMARKETING

ABOUT US



StudentMarketing is a market research and market intelligence firm that specializes in data collection, data analysis and strategy building that help organizations in their business development in international student recruitment sector. StudentMarketing is a professional and skilled team of researchers and practical marketers, with over eight years market experience, know-how, and proven track record in sector. StudentMarketing has high credentials, standards and status of an independent entity, it is in unique position to collect data and build strategies faster, more comprehensively and with less bias than other organizations themselves.

STUDENTMARKETING



TESTIMONIALS



“SM was tasked with providing our company with a comprehensive report about the worldwide Sport & Language market for junior students. The level of cooperation and professionalism from SM was very high. It has provided us with a much better understanding of the marketplace, and has allowed us to formulate a better marketing strategy. We recommend SM as a Market Intelligence and Market Research specialist.” Tony Wright, Managing Director, CMT Learning, Manchester United Soccer Schools, UK “The database is extremely well researched, detailed and clearly organised. It reflects accurately your rigorous, systematic and professional approach!" Chris Nolan, LAL Language Centres, UK

STUDENTMARKETING REFERENCES





MARKET RESEARCH • MARKET INTELLIGENCE









Salztorgasse 2, 1010 Vienna, Austria• Phone: +43-650-612-4527 [email protected] • www.student-market.com



PROJECTINTRODUCTION

Over the past five years, the Student & Youth Travel Association (SYTA), in conjunction with the research specialist and UNWTO Affiliate Member StudentMarketing, have worked passionately to advance and professionalize the student travel industry by way of providing essential data on U.S. and international student group travel.



The efforts reached their pinnacle at the 2016 ITB Berlin conference, where results of the Student & Youth Travel Digest (SYTD), a signature research project conducted on behalf of SYTA, were unveiled.



SYTD brought to light first-hand mobility and behavioral data on global student group travel. A series of studies launched within this initiative equipped the SYTA Association and SYTA Youth Foundation with groundbreaking insights on social and economic impact of travel, student preferences, travel patterns, trip organization specifics and many others.



Moreover, the research project assisted in providing additional valuable benefits and opportunities to the Association, its members and SYTA Youth Foundation, such as: • • • • • • • • • • •

Unique positioning and global recognition Increase of public awareness Expansion of brand exposure Enhancement of credibility Building goodwill Lobbying and fundraising opportunities Attracting the attention of media, authorities, regulators, banks and investors Highlighting business development opportunities Navigating strategic decisions Helping create better value for customers and raise standards Providing a competitive advantage



To further exploit the outcomes of the SYTD project, SYTA has tasked StudentMarketing to propose an outline of a continued cooperation in the year 2017. The outline should feature an array of services and activities that would leverage from and maximize the potential of the SYTD project while supporting the Associations’ general mission, ambitions and aims.

PROJECTOBJECTIVE

The main objective of the proposed cooperation outline is: a) To capitalize on the previous research investment and assist in strengthening SYTA’s brand position in the student and youth travel sector b) To assist with fundraising for the 2nd edition of SYTD by providing data, special analysis, meetings and support during the course of the year, hence improve potential sponsors’ engagement and benefit comprehension MARKET RESEARCH • MARKET INTELLIGENCE









Salztorgasse 2, 1010 Vienna, Austria• Phone: +43-650-612-4527 [email protected] • www.student-market.com

c)

To design, prepare and test the 2nd edition of SYTD with the possibility to create a similar research project for the Canadian market

d) To design, prepare and test new annual SYTA Business Index – a regular brief measurement of status quo and influence of recent market developments on the student travel sector

PROJECTDESCRIPTION

As such, StudentMarketing proposes the following focus areas of cooperation in the year 2017:

A) ONGOING ACTIVE SUPPORT TO STRENGTHEN SYTA’S POSITION StudentMarketing will continually and actively support SYTA via analyzing, interpreting and delivering most recent and relevant data on student group travel to assist the Association and its members in making better-informed decisions and strategic plans. In addition, the supplied data will be subject to potential adoption by media as well utilization in meetings with authorities and government bodies, hence increase the awareness of SYTA, SYTA Foundation and the student and youth travel sector in general. As part of the service, StudentMarketing will implement the SYTD research project outcome in the ongoing support activities thus capitalize the research investment. StudentMarketing will leverage its reputation, experience and capacity to deliver presentations on behalf of SYTA (up to 4 presentations a year). Additional bespoke presentations can be delivered on SYTA stages at other events (IPW, ITB, World Travel Market, etc.). This representation may be particularly convenient and cost-effective in Europe and Asia due to StudentMarketing’s presence in these regions. B) FUNDRAISING SUPPORT FOR 2ND EDITION OF SYTD (E.G. CALL FOR SPONSORS) In laying foundation for the 2nd edition of the Student & Youth Travel Digest research project, StudentMarketing will assist SYTA with a search for potential sponsors of the research. In the first step, StudentMarketing will assist SYTA with an upgraded Call for Sponsors initiative. The effectiveness of targeting current and new potential sponsors will be improved by the use of enriched and more appealing value proposition (content). Also, StudentMarketing will prepare promotional materials (presentations, video spots, etc.) to provide tangible examples thus better demonstrate the sponsorship advantages in meetings with potential contributors. MARKET RESEARCH • MARKET INTELLIGENCE









Salztorgasse 2, 1010 Vienna, Austria• Phone: +43-650-612-4527 [email protected] • www.student-market.com

In addition, StudentMarketing’s role will be to actively support fundraising activities by providing availability for meetings with potential sponsors and present to them the benefits of sponsorship on behalf of SYTA. C) DESIGN OF 2ND EDITION OF SYTD Succeeding the 1st version of SYTD, StudentMarketing will design, prepare and test a renewed 2nd version of the research project. The research design stage will comprise the following activities: • • • • •

Setting terminology Survey design Testing initial hypotheses Update and adjustment of questionnaire Preparation of tools for data collation

Further to designing the 2nd edition of SYTD for the U.S. market, StudentMarketing can also create a similar research project for Canada as a separate market. The additional Canada market version is expected to be done on a smaller scope in comparison to the U.S. version. D) SYTA BUSINESS INDEX (BI) BI will be an effective, user-friendly measurement (survey index) that will be designed to provide SYTA and its members with student and youth group travel mobility data on a regular basis (annually in the initial period). The index will represent a shorter version of the SYTD research project featuring a brief survey deployed to a target respondent group consisting of U.S. teachers, and a subsequent follow-up analysis. The key objective of the BI will be to capture the most recent sector performance, developments and trends, hence assist SYTA and its members to navigate and plan their business decisions and operations more efficiently. The research will report on the following market performance indicators: • Demand for student group travel; • Mobility data (number of student traveling with a teacher within the last 12 months) and patterns such as travel frequency (number of trips organized within the last 12 months), average group size, and number of destinations and occasions per trip • Preferred destinations • Market forecast for next 12 months MARKET RESEARCH • MARKET INTELLIGENCE









Salztorgasse 2, 1010 Vienna, Austria• Phone: +43-650-612-4527 [email protected] • www.student-market.com

It also may assess the current state of U.S. student travel via: •

• • • •

Analyzing the impact of external factors and developments on U.S. student travel organized by teachers or tour operators (environmental impact, health and safety, etc.) Identifying any market shifts Delivering an insight into market moods Identifying challenges and opportunities for growth Providing recommendations to SYTA and its members

NOTE: StudentMarketing guarantees compliance with the highest international research standards embodied in the ICC/ESOMAR Code on Market and Social Research during all research related activities.

PROJECTTIMELINE

A) ONGOING ACTIVE SUPPORT TO STRENGTHEN SYTA’S POSITION

StudentMarketing will provide the support during a 12-month period (January, 2017 – December, 2017). B) FUNDRAISING SUPPORT FOR 2ND EDITION OF SYTD (E.G. CALL FOR SPONSORS) StudentMarketing will provide the support during a 12-month period (January, 2017 – December, 2017). C) DESIGN OF 2ND EDITION OF SYTD The project will start upon receipt of a signed agreement and first payment installment (see ‘NOTE‘ in ‘Project Price’ below). March 2017 April 2017 June 2017 August 2017





Survey design, questionnaire adjustments Survey testing Preparation of tools for data collation Presentation to SYTA and finalization

D) SYTA BUSINESS INDEX (BI) The project will start upon receipt of a signed agreement and first payment installment (see ‘NOTE‘ in ‘Project Price’ below). January 2017 Research design February – March 2017 Data collection April 2017 Data analysis May 2017 Report preparation June 2017 Report delivery The client’s availability, timely responses, inputs, cooperation and support will be required, and essential, for timely progress.



PROJECTPRICE

A) ONGOING ACTIVE SUPPORT TO STRENGTHEN SYTA’S POSITION Support service fee MARKET RESEARCH • MARKET INTELLIGENCE

€12,000









Salztorgasse 2, 1010 Vienna, Austria• Phone: +43-650-612-4527 [email protected] • www.student-market.com

The fee excludes travel expenses required to attend conferences and deliver presentations on behalf of SYTA. The fee can be paid in 12 equal monthly installments (€1,000 each), or four equal quarterly installments (€4,000 each). B) FUNDRAISING SUPPORT FOR 2ND EDITION OF SYTD (E.G. CALL FOR SPONSORS)



PROJECTNOTES

Support service fee included in A) The fee excludes travel expenses required to attend meetings with potential sponsors. The fee excludes budgets required for creation of promotion materials (presentations, video spots, etc.). C) DESIGN OF 2ND EDITION OF SYTD (upgrade) U.S. market research design €5,500 Canada market research design €2,500 NOTE: The project price shall be paid in two installments (50% each); the first before commencement, and the final one within 10 days after the final delivery. D) SYTA BUSINESS INDEX (BI) Design, analysis and reporting €18,000 Minimum order €24,000 pa NOTE: The project price shall be paid in two installments (50% each); the first before commencement, and the final one within 10 days after the final delivery The price includes research design, data collection, sanitization, analysis, and interpretation. The final delivery will include proofreading and design layout (Adobe InDesign). The price includes the allocation of a designated account manager available to SYTA in project-related matters, media assistance, etc. The aforementioned prices and timelines are valid till 31 September 2016. Late payment penalty of 0.05% per day applies to all overdue payments. Accepted proposal represents an agreement between the parties.

MARKET RESEARCH • MARKET INTELLIGENCE

Youth educational Travel amended_Layout 1 12/03/2014 09:42 Page 1

Youth

Educational Travel

An Investment in the Future

Youth educational Travel amended_Layout 1 12/03/2014 09:42 Page 2

This charter is intended to lay out how associations involved in youth educational travel can work together to ensure the future success of this sector. Youth Educational Travel: a definition For the purposes of this document, youth educational travel involves students at school, college and university level travelling in groups, often organised by a group leader such as a teacher or professor, or individually to join group programmes such as language schools. These trips are generally operated by a tour operator or a group travel professional.

R A Ten Point Action Plan

1

Illustrate Value

2

Promote the Benefits

3

Nurture a Safe Environment

4

Guarantee Infrastructure in Destinations

The economic and transformative nature of youth educational travel is hugely valuable. More detailed research is required to illustrate the former and evidence gathered to show the latter. Action Point: Conduct shared research on the sector.

There are several stakeholders in the sector: students, teachers and group leaders, parents, chaperones, suppliers and tour operators. All must be persuaded of the worth of this sector. Action Point: Promote youth educational travel through various media.

Youth groups must feel able to travel as safely as possible. Organisers need to respond intelligently to cultural differences and risks to ensure this type of travel remains overwhelmingly safe. Action Point: Share health and safety practices.

Groups should be afforded the right welcome in destinations. Booking systems, preferential tariffs and language availability are just some examples. Action Point: Liaise with tourist boards and attractions to make sure infrastructure is in place and suitable.

Youth educational Travel amended_Layout 1 12/03/2014 09:42 Page 3

5

Provide Relevant Content

6

Encourage Global Travel

7

Use Social Media

8

Share Good Practice

9

Lobby Together

10

Programmes should tie in with curricula and teaching methods. Materials, activities and guiding services are examples of areas that should be in tune with these. Action Point: Run educational seminars for the travel industry to understand what needs to be offered.

Youth educational travel is a global industry and emerging markets are adding to its growth. Visa facilitation and ease of travel will help sustain this growth. Action Point: Continue to work with governments to reform the visa system.

The next generation of travellers are communicating and sharing more than ever through social media. Action Point: Engage with the Travel Technology sector.

Different markets and associations around the world can share good practice and experiences. Action Point: Bring relevant associations together to discuss common issues and solutions.

Policy makers need to understand the challenges facing the sector and on supranational issues joint advocacy can help this process. Action Point: Identify areas where joint campaigns can aid this process.

Invest in the Future Youth Educational Travel inspires the travellers of the future. It can also provide the future stars of the travel industry. Action Point: Advertise the opportunities for future careers in the sector.

To find out more information about the charter, contact ETOA on +44 (0)20 7499 4412, email [email protected]

Top 100 Tour Operator Prospects as of 9.27.17

First Name Last Name Taylor Diaz Peter Jones Wayne Grice Emily Dunn David Burns Jermaine Allen Esther Beebe Frank Fazekas Erin Curry Lori Cavelli Regina Wycinski Pam Upton Norm DeMelo Elaine Moulder Linda Sadosky Joanne Van Meter Mark Lenhart Tom Sanchez Chris Spring Shaun Lain Marilyn Lowe Tony Bachem Sandy Dryer Stephen Gillingham Ray DeNure Mary Perez Kenny Perry Howard Clemens Shannon Larsen James Matthews Lena Mulcahy Jake Pfeiffer Ashish Chadha Diane Fehr-Palmer Maria Manouvelos-Baker Barbara Hackenyos Margie Riley Phillip Pacheco Stefan Mercier Ryan Choi Paul Travaglianti Karen Salamon Amber Anderson Jim Souders Matthew Granger Marcia Winnegar Youngmoon Lee Helen Medler Tony Infantino Andrea Holbrook Carol Hubers Holly Humbert Sue Beck [email protected] Antonio King

Company Name City Academy National Tours Lake Forest ACIS Boston Agape Travel & Tours Chesapeake Aladdin Travel Winston Salem All American Tours, Inc. Ellington Allen Tours Inc Fort Washington American Edventures Laguna Hills Apex Tours, Inc New Hartford Appian Tours Indianapolis Bella Tours & Travel Inc Liverpool Big Country Tours St. Ignace Blue Grass Tours Lexington Breakaway Tours Toronto Brilliant Edventures Saint Simons Island C&G Tours Inc. IRWIN Carousel Student Tours Inc. Pocasset CET Tours Washington Champion Tours and Events Orlando China Ni Hao Evergreen College Campus Tours Fayetteville Connect Tours and Cruises Houston Contemporary Tours Woodbury Countryside Tours Inc Sand Lake Defining Moments DeNure Tours Lindsay Educational Field Trips Palmetto Educational Performance Tours Staten Island Educational Travel Consultants Hendersonville Ed-Ventures, Inc. Rochester Encore Tours Boston Entourage Management Bowling Green EXP Trips Tempe Explorars New Delhi Fehr-Way Tours Winnepeg First Choice Tours South Deerfield Friendship Tours Bloomfield Gateway Music Festivals & Tours Monticello Global Endeavors Lake Buena Vista GO Educational Tours Wakefield Good Day Tour New York Great Day! Tours & Charter Bus Ser Cleveland Greenspring Tours Timonium Group Travel Planners Burnsville Groups On Tour Ringgold Guardian Music Travel Park Ridge Hakuna Matata Group Tours Clermont HanaTour USA, Inc. Los Angeles Hawthorne Tours Salem Holbrook Field Trips Apex Holbrook Travel Gainesville Hubers Bus Service Inc Glen Burnie Infinity Tours and Events Ft. Worth JayBee Travel Virginia Jolly Tours and Travel Cornwall King's Tours Miami

State CA MA VA NC MO MD CA NY IN NY MI KY ON GA PA MA DC FL CO GA TX NY MI ON FL NY NC MN MA KY AZ MB MA CT MN FL MA NY OH MD MN GA IL FL CA MA NC FL MD TX MN ON FL

Top 100 Tour Operator Prospects as of 9.27.17

First Name Lew Evie Manisha Terry Ricardo Betsy Matthew Diana Lolymary Darrell Aniseh Jackie Roger Tom Joe Rita Wally Ann Dee Debra Melissa Jeffrey Kenneth Ammy William Lisa Mary Linda Troy Jeff Eugene Taunya David Flavio

Last Name White Smith Patel McDonald Pereira Mathes Grocutt Naber Marques-Elkin Omanson Dalju Mollet Gervais Ready Carrerra Slane Shaw Prinkey Jagemann Smith Loman Jacobsen Minasian Salazar Moss Doria McKenna Newman Butters Lepera Weissman Wolfe Finn Han Morrissey

Company Name City Lew White Tours Indianapolis Maximum Tours Oceanside Maxx Travel and Tours Crystal Lake Memorable Tours Kissimmee Meridian Tours and Travel Orlando Mount Vernon Travel Alexandria Music & Travel Tour Consultants, LtdWatlington, Oxon Music Travel & Tours Westlake Village MyCastaway Travel West Islip Omanson Tour and Travel Sioux Falls Onward Anaheim Project Exploration Phoenix R.C.G. Tours Inc. Ville de Quebec Ready Travel and Logistics La Crescent Royal Music Tours Harrington RS Tours and Travel Irwin S&H Travel Perry Scholastica Travel Inc Greensburg Spectrum Tours FORT LAUDERDALE Springdale Travel Mobile Student Group Tours, Inc. Groveland Student Travel Services Inc Glen Burnie Suburban Tours Providence The American Travel Group Inc. Santa Clarita The Group Company York TK Tours Inc Elmont Tour America New York Travelogs International Depew TSA Tours Tempe UR Tours and Events Orlando Weissman Teen Tours Ardsley Wolfe Adventures & Tours LLC Newburyport Worldwide Tours & Travel Annandale You Name it Tours Orlando

State IN NY IL FL FL VA CA NY SD CA AZ QC MN TX PA GA PA FL AL FL MD RI CA NY NY NY AZ FL NY MA VA FL