How to set up the Arbor App For Parents & Guardians

Downloading the Arbor App Go to your App Store and search ‘Arbor’. Click ‘Install’ or ‘Get’ on the top option to download.

Android

IOS

Accessing the Arbor App Before you log into the Arbor App First, your school must have enabled the Parent Portal. When they enable Parent Portal, they should send you a welcome email. It is using the username in this email that you can log into the Arbor App. As you have never used Parent Portal on a desktop computer before, you will have to set a new password using this email. Click the link in the email.

Please note, if you do not receive an email from your school, you can click ‘Forgotten Password’ on the app to create a password. Or following the link, in your browser, you will be able to create a new password.

You will then be taken to the Parent Portal in your browser. Just close your browser and click the Arbor App to use this instead.

Logging into the Arbor App Open the Arbor App. Enter the email address that your school has on record.

Select your child’ s school. If you have a child at more than one Arbor school, you will be asked to select the appropriate school. Enter your password, then click ‘Log in’.

The first time you log in to the Arbor App, you will be asked to read and confirm Arbor’s terms and conditions. Please read Arbor’s terms and conditions and select ‘Accept’ if you agree.

Once you click accept, click ‘Ok’.

As a security precaution, you will then be asked to confirm one of your children’s dates of birth.

Once you click verify, click ‘Ok’. You will now be logged in!

Logging out of the Arbor App You will automatically be logged out of the Arbor App after 10 minutes of inactivity. You can also log out by using the logout feature or by closing down the Arbor App completely (see instructions below).

From within the Arbor App Tap the profile icon in the bottom right of your screen and select ‘Logout’.

Resetting the password If you are logged into the Arbor App, you can change your password by clicking the profile ion, then clicking your name.

You will then be able to see your account details including your non-email username. Click to change your password.

On the next screen, type in your current password and your new password, then ‘Change Password’.

I’ve forgotten my password If you have accessed the Parent Poral previously and have forgotten your password, select the ‘Forgotten your password?’ option when signing in to the Arbor App.

This will take you to a second screen where you can enter your email to generate a password change email.

Require more help? Please visit the Arbor website at https://support.arbor-education.com/hc/en-us/ sections/201716749-Parent-Portal-and-the-Arbor-App-as-a-parent