Data Loading...
BSBLDR511 Module overview V1.0 Wednesday Group Flipbook PDF
BSBLDR511 Module overview V1.0 Wednesday Group
343 Views
92 Downloads
FLIP PDF 541.22KB
BSBLDR511 Develop and use emotional intelligence Module overview
Simonds Wednesday Group
DISCLAIMER This Course overview booklet has been developed to assist Participants in understand the module being undertaken. Although the information presented in the resource is accurate to the best of their knowledge, the authors cannot guarantee that every statement is without flaw of any kind. Therefore, the authors disclaim all liability for any errors, or for any loss or other consequences resulting from any individual relying on, or acting upon any information in this Booklet.
COPYRIGHT © House of Learning Pty. Ltd. (trading as Builders Academy Australia, RTO ID 21583) - All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any way or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior permission of Builders Academy Australia. For example, taking copies of pages of this resource, for distribution to Participants enrolled in a course would be deemed to be contravention of copyright regulations, unless prior permission is obtained from Builders Academy Australia. This copyright excludes information cited from primary sources and acknowledged as such in the resource text and reference list.
FEEDBACK Builders Academy Australia welcomes feedback on its Booklets and overall course services. If you have any feedback regarding this Booklet, please pass this on to your Trainer/Assessor, workplace supervisor or email directly to [email protected].
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 1 of 27 Issue Date:05.05.2020
Table of Contents Unit of Competency ............................................................................................................................. 3 Application ........................................................................................................................................... 3 Performance Criteria............................................................................................................................ 4 Foundation Skills .................................................................................................................................. 5 Assessment Requirements ................................................................................................................... 6 1. Module structure – weekly breakdown ............................................................................................ 0 1. Module overview – Learning content ............................................................................................... 0 1.1
Trainer led classes – via live and interactive Virtual Classroom (online) .................................... 0
1.2
Video based learning content – LinkedIn Learning ...................................................................... 0
Course 1. .................................................................................................................................................. 0 Developing Your Emotional Intelligence - Gemma Leigh Roberts ........................................................... 0 Course 2. Leading with Emotional Intelligence - Britt Andreatta - 1h 2mins .......................................... 3 Course 3. Developing Self-Awareness - Gemma Leigh Roberts - 1hr 8 mins........................................... 5 Course 4. Learn Emotional Intelligence, the Key Determiner of Success - Daniel Goleman, Amy Cuddy, Susan David, Alan Alda, Angie McArthur - 33 mins ................................................................................. 7 Course 5. Managing Team Conflict - Henna Inam - 1hr 10 mins ............................................................. 8 Course 6. Improving Your Conflict Competence - Craig Runde - 53 mins ............................................. 10 Additional support content – Recommended but not formally part of Unit of Competency – No assessment activities apply. ............................................................................................................... 12 Course 7. Mindfulness Practices - Henna Inam - 2h 3m ........................................................................ 12 Course 8. Time Management Fundamentals - Dave Crenshaw - 2h 53m ............................................. 13 Course 9. Time Management Working from Home - Dave Crenshaw - 1h 25m ................................... 14 Assessment requirements .................................................................................................................. 15 Assessment Task 1 ................................................................................................................................. 15 Assessment Task 2 ................................................................................................................................. 15 Assessment Task 3 ................................................................................................................................. 15 Assessment Task 4 ................................................................................................................................. 16 Assessment Task 5 ................................................................................................................................. 16
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 2 of 27 Issue Date:05.05.2020
Unit of Competency Application This unit covers the development and use of emotional intelligence to increase self-awareness, selfmanagement, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Mapping Information BSBLDR501 Develop and use emotional intelligence – Equivalent unit
Pre-requisite Unit Not applicable
Unit Sector Management and Leadership - Leadership
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 3 of 27 Issue Date:05.05.2020
Performance Criteria Element Elements describe the essential outcomes.
Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify the impact of own emotions on others in the workplace
1.1 Identify and use evaluation criteria to determine own emotional strengths and weaknesses 1.2 Identify personal stressors and own emotional states related to the workplace 1.3 Analyse and document potential emotional triggers in workplace situations which may require determine appropriate emotional responses 1.4 Evaluate the impact of own workplace behaviours that demonstrate management of emotions 1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence
2. Recognise and address 2.1 Respond to the emotional states of co-workers and assess the emotional emotional cues strengths and 2.2 Develop a plan for identifying and responding appropriately weaknesses of others to a range of cultural expressions of emotions 2.3 Apply techniques to demonstrate flexibility and adaptability in dealing with others 2.4 Demonstrate consideration of the emotions of others when making decisions 3. Promote the 3.1 Create opportunities for others to express their thoughts development of and feelings emotional intelligence 3.2 Assist others to understand the effect of their behaviour and in others emotions on others in the workplace 3.3 Develop and implement plans to encourage the selfmanagement of emotions in others 3.4 Develop and implement plans to encourage others to develop their own emotional intelligence, to build productive relationships, and maximise workplace outcomes 4. Utilise emotional intelligence to maximise team outcomes
4.1 Identify opportunities to utilise emotional intelligence to increase team performance in line with organisational objectives 4.2 Encourage a positive, inclusive emotional climate in the workplace 4.3 Use the strengths of workgroup members to achieve team and/or organisational objectives
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 4 of 27 Issue Date:05.05.2020
Foundation Skills This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. Learning ➢ Identifies and uses strategies to improve own emotional intelligence. Oral communication ➢ Uses appropriate language and nonverbal features to present information and seek feedback ➢ Uses listening and questioning skills to elicit the views of others and to clarify or confirm understanding. Interact with others ➢ Reflects on personal attributes and considers the impact on others and modifies approach to support development ➢ Adapts personal communication style to model behaviours, build trust and positive working relationships and to build understanding of emotional intelligence ➢ Leads a collaborative approach, using inquiring and inclusive techniques, to develop understanding and skills that enhances individuals’ emotional intelligence. Get the work done ➢ Leads processes to develop, implement and monitor plans and processes to ensure team engagement and effectiveness.
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 5 of 27 Issue Date:05.05.2020
Assessment Requirements Performance Evidence Evidence of the ability to: ➢ Conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others ➢ Identify workplace situations and environments that may trigger an emotional response ➢ Model behaviours that demonstrate management of emotions ➢ Recognise the impact that cultural behaviours and beliefs may have on workplace interactions ➢ Recognise and respond to the emotional states of others ➢ Use emotional intelligence of self and others to enhance team performance ➢ Promote the development of emotional intelligence in others. Note: If a specific volume or frequency is not stated, then evidence must be provided at least once. Knowledge Evidence The candidate must be able to demonstrate the following knowledge to effectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role: ➢ Key features of emotional intelligence principles and strategies ➢ Key elements of the relationship between emotionally effective people and the attainment of business objectives ➢ Key strategies for communicating with a diverse workforce which has varying cultural expressions of emotion ➢ Key features of emotional intelligence in the context of building workplace relationships.
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 6 of 27 Issue Date:05.05.2020
Assessment Conditions Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: ➢ Relevant workplace documentation and resources ➢ Case studies or, where possible, real situations ➢ Interaction with others. Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards. Links Companion Volume implementation guides are found in VETNet https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 7 of 27 Issue Date:05.05.2020
1. Module structure – weekly breakdown Learning Content Learning – Online Virtual Classroom
Week 1
Induction / Trainer led session 1
Induction ➢ Attend Induction Online Virtual Classroom session (3-hours). ➢ Ask questions of your Trainer and engage in conversations during the session.
➢ Guest presenter included in session.
Assessments
Learning – Video based learning content review
Learning manual (leaner guide) content review
Access Linkedin Learning portal
Locate learner guide in Learning Management System (LMS) portal
➢ Familiarise yourself with the course structure and content to be covered. ➢ No specific content required to be reviewed.
➢ Support content may be reviewed on topics like mindfulness and time management (this content is not part of the current module yet recommended as a value add).
Multiple choice questions
Course 1. ➢ Multiple Choice Questions
➢ Familiarise yourself with the content structure and content to be covered. ➢ No specific content required to be reviewed.
Video content to watch Course 1. Developing Your Emotional Intelligence - Gemma Leigh Roberts 1hr 8 mins
Week 2
No class
Video content to watch Course 2. Leading with Emotional Intelligence - Britt Andreatta - 1h 2mins
Chapter 1. - Identify the impact of own emotions on others in the workplace
Course 2. Multiple Choice Questions
Short answer questions
Case study
Workplace project
➢ Review but ➢ Review but ➢ Review but none ➢ none are due none are due are due for for for completion this completion completion week this week. this week.
Practical demonstration / 3rd party report
Review but none are due for completion this week
Course 3. Developing Self-Awareness – Gemma Leigh Roberts - 1hr 8 mins
Week 3
Trainer led session 2 ➢
Attend Online Virtual Classroom session - (3hours)
➢
Ask questions of your Trainer and engage in conversations during the session
Guest presenter included in session
Week 4
No class
Video content to watch
Chapter 2. Recognise and address the emotional strengths and weaknesses of others
Chapter 3. Promote the development of emotional intelligence in others
Course 3. Multiple Choice Questions
Course 4. Multiple Choice Questions
Course 4. Learn Emotional Intelligence, the Key Determiner of Success – Daniel Goleman, Amy Cuddy, Susan David, Alan Alda, Angie McArthur - 33 mins
Video content to watch Course 5. Managing Team Conflict - Henna Inam - 1hr 10 mins
Chapter 4. Utilise emotional intelligence to maximise team outcomes
Course 5. Multiple Choice Questions
Complete all short answer questions by now
Complete Case Study
Course 6. Course 6. Improving Your Conflict Competence - Craig Runde - 52
Multiple Choice Questions
mins
Week 5
No class
Complete workplace project
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 1 of 27 Issue Date:05.05.2020
Complete practical demonstration – to be arranged with Trainer
1. Module overview – Learning content 1.1 – Trainer led classes – via live and interactive Virtual Classroom (online) This module includes one 3-hour induction session and two further 3-hour training led sessions. Your Training Plan and Training Schedule will identify the exact dates that these classes are to occur.
1.2 Video based learning content – LinkedIn Learning Below is provided a summary as what content is to be reviewed for this Unit of Competency / Module in addition to your Trainer led Virtual Classroom session.
Summary of videos from Linkedin Learning topic experts for this module Course 1. Developing Your Emotional Intelligence - Gemma Leigh Roberts 1hr 8 mins Course 2. Leading with Emotional Intelligence - Britt Andreatta 1h 2mins Course 3. Developing Self-Awareness – Gemma Leigh Roberts 1hr 8 mins Course 4. Learn Emotional Intelligence, the Key Determiner of Success – Daniel Goleman, Amy Cuddy, Susan David, Alan Alda, Angie McArthur 33 mins Course 5. Managing Team Conflict - Henna Inam 1hr 10 mins Course 6. Improving Your Conflict Competence - Craig Runde 52 mins
Additional support content – Recommended but not formally part of Unit of Competency – LinkedIn Learning – No assessment activities apply. Summary of videos from Linkedin Learning topic experts – Additional support videos Course 7. Mindfulness Practices - Henna Inam 2h 3m Course 8. Time Management Fundamentals - Dave Crenshaw 2h 53m Course 9. Time Management Working from Home - Dave Crenshaw 1h 25m
Course 1. Developing Your Emotional Intelligence - Gemma Leigh Roberts - 1hr 8 mins Learning Objectives: •
What is emotional intelligence?
•
Watching for triggers and hijacks
•
Finding flow
•
Disrupting thinking
•
Reclaiming reaction time
•
Shifting perspective
•
Empathizing
•
Listening and communicating
•
Playing to strengths
•
Collecting feedback
•
Aligning intention and impact
Instructor: Gemma Leigh Roberts Chartered Organizational Psychologist, Executive Coach, Performance Psychologist View on LinkedIn Gemma Leigh Roberts is a chartered organizational psychologist, executive coach, and performance psychologist. Gemma is also an author and a speaker. She is the founder of Kona Coaching, a business psychology consultancy that helps organisations and individuals enhance resilience and leadership skills. She is also the founder of the Career Compass Club, a career coaching business that helps individuals transform their careers. With over 10 years of experience working with corporate clients, her areas of expertise include coaching psychology, organisational change, leadership development, organisational development, performance coaching, career development coaching, and talent management. Gemma has extensive experience working with individuals and groups at all levels within organisations and works with a range of clients across multiple sectors, as well as executives on a one-to-one basis. Specialising in creating and delivering sustainable solutions that enhance business performance and create tangible results, Gemma designs initiatives that strengthen employee performance, motivation, and engagement.
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 1 of 27 Issue Date:05.05.2020
Course contents: Duration - 1h 8 mins •
Introduction 1. Understanding Emotional Intelligence
2. Being Self-Aware
3. Managing Yourself
4. Social Awareness
Benefits of building emotional intelligence 1m 14s What is emotional intelligence? 4m 52s The role of emotions and EQ 4m 53s Thinking at the speed of light 4m 55s Chapter Quiz 3 questions Understanding personal EQ 3m 44s Triggers and hijacks 4m 9s Finding flow 4m Chapter Quiz 3 questions Disrupting thinking 5m 47s Reclaim reaction time 4m 31s Shifting perspective 4m 26s Chapter Quiz 3 questions Using senses to make sense 4m 18s How to empathize 4m 44s Listening and communicating 3m 53s Chapter Quiz 3 questions
5. Managing Relationships
Playing to strengths 4m 3s Collect feedback 4m 58s Align intention and impact 3m 54s Chapter Quiz 3 questions
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 2 of 27 Issue Date:05.05.2020
Course 2. Leading with Emotional Intelligence - Britt Andreatta - 1h 2mins Learning Objectives: • •
Analyze the brain science behind emotional intelligence. Determine how to exercise emotional selfcontrol.
•
Assess how others respond at work.
•
Discover how to catalyze change.
•
Identify and assess your emotions.
•
Identify your triggers and how to respond the them. Determine how to maximize team performance using emotional intelligence.
•
Instructor: Britt Andreatta, PhD Thought Leader in Leadership and Learning View on LinkedIn Dr. Britt Andreatta is an internationally recognized thought leader who creates brain science–based solutions. As CEO of 7th Mind, Inc., she draws on her unique background in leadership, neuroscience, psychology, and learning to unlock the best in people and organizations. Britt has published several books on the brain science of success, including her most recent book, Wired to Connect: The Brain Science of Teams and a New Model for Creating Collaboration and Inclusion. As the former chief learning officer for Lynda.com (now LinkedIn Learning), Britt is a seasoned professional with more than 25 years of experience. She regularly consults with businesses, universities, and nonprofit organizations on leadership development and learning strategy. Corporate clients of her learning solutions include Fortune 100 companies like Comcast and Apple, and also EY, Microsoft, Domino's, Franklin Covey, TransUnion, and Zillow. She has over 10 million views worldwide of her courses and is a TEDx speaker. Britt's industry accolades include several prestigious awards from Chief Learning Officer and Talent Development magazines and the World Training Congress. To learn more, visit www.BrittAndreatta.com.
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 3 of 27 Issue Date:05.05.2020
Course contents: Duration - 1h 2mins •
Introduction 1. The Emotionally Intelligent Leader
2. Knowing Yourself
3. Managing Yourself
4. Understanding Others
5. Leading Others
Conclusion
Lead with emotional intelligence 2m 13s Overview of EQ 3m 29s The brain science of EQ 3m 45s Leading people and orgs 3m 36s Chapter Quiz 2 questions Getting to know yourself 3m 42s Exploring emotions 3m 46s Chapter Quiz 1 question Self-control 3m 58s Understanding triggers 3m 43s Managing your triggers 3m 39s Self-care and support 3m 54s Chapter Quiz 2 questions Understanding humans at work 3m 35s Extending empathy 3m 58s Chapter Quiz 2 questions Creating safety and inclusion 4m 3s Facilitating teams 3m 37s Catalyzing change 4m 12s Inspirational leadership 3m Chapter Quiz 2 questions Next steps 3m 54s
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 4 of 27 Issue Date:05.05.2020
Course 3. Developing Self-Awareness - Gemma Leigh Roberts - 1hr 8 mins Learning Objectives: •
Identifying beliefs to enhance selfawareness
•
Stepping outside of yourself
•
Managing stress
•
Reflecting and enhancing self-awareness
•
Identifying the ripple effect
•
Top tips for self-awareness success
•
Seeking feedback to boost self-awareness
•
Choosing your self-awareness strategies
•
Self-awareness strategies
Instructor: Gemma Leigh Roberts Chartered Organizational Psychologist, Executive Coach, Performance Psychologist View on LinkedIn
Gemma Leigh Roberts is a chartered organizational psychologist, executive coach, and performance psychologist. Gemma is also an author and a speaker. She is the founder of Kona Coaching, a business psychology consultancy that helps organisations and individuals enhance resilience and leadership skills. She is also the founder of the Career Compass Club, a career coaching business that helps individuals transform their careers. With over 10 years of experience working with corporate clients, her areas of expertise include coaching psychology, organisational change, leadership development, organisational development, performance coaching, career development coaching, and talent management. Gemma has extensive experience working with individuals and groups at all levels within organisations and works with a range of clients across multiple sectors, as well as executives on a one-to-one basis. Specialising in creating and delivering sustainable solutions that enhance business performance and create tangible results, Gemma designs initiatives that strengthen employee performance, motivation, and engagement.
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 5 of 27 Issue Date:05.05.2020
Course contents: Duration - 1h 8 mins •
Introduction
1.Understanding Yourself
2. The Power of Other Perspectives
3. Self-Awareness Strategies
4. Self-Awareness Action Plan
Conclusion
Welcome 1m 36s Identify beliefs to enhance self-awareness 4m 44s The psychology of drivers 4m 45 The value of knowing your values 3m 50s Chapter Quiz 3 questions Impression, impact, and self-awareness 3m 49s The self-awareness feedback cycle 4m 27s Stepping outside of yourself 4m 30s Chapter Quiz 3 questions Reflect and enhance self-awareness 3m 34s Identify the ripple effect 3m 42s Understand the impact of stress 4m 8s Seek feedback to boost self-awareness 4m 8s Ride the challenge wave 4m 21s Chapter Quiz 4 questions Choose your self-awareness strategies 3m 43s Review your self-awareness action plan 3m 48s Top tips for self-awareness success 3m 46s Chapter Quiz 3 questions Next steps 1m 12s
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 6 of 27 Issue Date:05.05.2020
Course 4. Learn Emotional Intelligence, the Key Determiner of Success - Daniel Goleman, Amy Cuddy, Susan David, Alan Alda, Angie McArthur - 33 mins Learning Objectives: Explore the four domains of emotional intelligence—self-awareness, self-management, social awareness, and relationship management—as defined by psychologist and author Daniel Goleman. The domains build on one another, starting with a greater awareness of self and others, and ending with the management of relationships that are critical to your personal and professional life. Learn how to become more mindful of your strengths, limitations, and the values that define them; explore ways to create space between yourself, your thoughts, and your emotions; develop awareness of how people see the world differently based on individual preferences, as well as social and environmental factors; and use awareness of self and others to work toward collaboration, innovation, and mutually beneficial relationships.
Instructor: • • • • •
Daniel Goleman, psychologist, lecturer, and science journalist Amy Cuddy, social psychologist and associate professor at Harvard Business School Susan David, psychologist at Harvard Medical School and cofounder of the Institute of Coaching Alan Alda, Emmy-winning actor, writer, and director Angie McArthur, CEO of Professional Thinking Partners
Course contents: Duration - 33 mins 1. Learn Emotional Intelligence, Daniel Goleman explores emotional intelligence the Key Determiner of Success 7m 47s Amy Cuddy on achieving presence 8m 12s Susan David: How to strengthen your emotional agility 7m 6s Alan Alda on building and monitoring empathy 5m 39s Angie McArthur: Collaborate intelligently 4m 10s
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 7 of 27 Issue Date:05.05.2020
Course 5. Managing Team Conflict - Henna Inam - 1hr 10 mins Learning Objectives: • •
•
Explain why conflict can be a healthy • Describe three types of trust and how to process for a group of people. build it among team members. Summarize how ambiguity can create • Compare and contrast the assertive and conflict among team members and how this cooperative styles of conflict. conflict can be resolved. Analyze the five types of conflict management styles and assess when it is most appropriate to use each.
Instructor: Henna Inam Coach, Author, and former C-Level Leader at Fortune 500 companies View on LinkedIn Leadership expert Henna Inam is a team coach, author, and a former C-level leader at Fortune 500 companies. As the CEO of Transformational Leadership Inc, Henna is an executive coach to C-level leaders who are creating transformation within organizations such as The Coca-Cola Company, The Home Depot, E.W. Scripps, and AMC Theatres. As a trusted advisor to these leaders, she helps them transform from within to create cultures of innovation, trust, and inclusion. Henna has 20+ years of experience in marketing, finance, and sales and has lived or worked in seven countries across four continents. She is the author of Wired for Authenticity, which won Leadership Book of the Year 2016. Her cuttingedge insights are regularly featured on Forbes.com and she has appeared on Fox Business, NPR, and CNNMoney online. Henna serves on the board of Engro Corporation, where she is also part of the Board Compensation Committee. She is also an organizer for TEDxWomen in Atlanta, GA. Find out more at www.transformleaders.tv.
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 8 of 27 Issue Date:05.05.2020
Course contents: Duration - 1h 8 mins •
Introduction
Welcome - 1m 7s Team conflict is necessary for success 4m 43s Is your team conflict healthy or unhealthy? 3m 34s Chapter quiz 1 question
1.Sources of team conflict
How to resolve style differences in team conflict 3m 22s How to resolve trust issues in team conflict 2m 24s How to align individual and team goals 3m 5s How to resolve conflict during change or ambiguity 3m 49s Chapter Quiz - 3 questions
2. Conflict resolution skills
Healthy approaches to managing team conflict 4m 14s How to be assertive in team conflict 4m 59s How to be cooperative in team conflict 6m 2s How to be both assertive and cooperative in team conflict 3m 38s Chapter Quiz - 3 questions
3. Identify and apply conflict behaviours
Conclusion
Team conflict management styles 3m 26s Manage team conflict with the avoiding style 4m 26s Manage team conflict with the accommodating style 5m 26s Manage team conflict with the competing style 4m 11s Manage team conflict with the compromising style 4m 11s Manage team conflict with the collaborating style 5m 4s Chapter Quiz 4 questions Managing conflict well opens up opportunities 1m 46s
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 9 of 27 Issue Date:05.05.2020
Course 6. Improving Your Conflict Competence - Craig Runde - 53 mins Learning Objectives: Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively. He first explains the dynamics that create conflict, and helps you become aware of what your conflict response is. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively.
Instructor: Craig Runde Director of the Center for Conflict Dynamics View on LinkedIn Craig E. Runde is director of the Center for Conflict Dynamics and Mediation Training Institute. He oversees training and product development on the Center's array of conflict-management products, including the Conflict Dynamics Profile® assessment instrument, the Becoming Conflict Competent skills development course, and the Mediation Training Institute's portfolio of workplacemediation courses. Craig is the coauthor of several books on workplace conflict management, including Becoming a Conflict Competent Leader, Building Conflict Competent Teams, and Developing Your Conflict Competence. Craig received a BA from Harvard University, an MLL from the University of Denver, and a JD from Duke University. He has practiced law in Colorado and has taught at the University of Minnesota Law School and at Wake Forest University.
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 10 of 27 Issue Date:05.05.2020
Course contents: Duration - 1h 8 mins •
Introduction
Welcome - 1m 8s Using the exercise file 32s Defining conflict competence? 4m 2s
1.Understanding conflict
2. Managing your emotions
3. Engaging others constructively
Understanding the value of conflict 4m 39s Uncovering conflict attitudes 2m 24s How to align individual and team goals 4m 40s Learning conflict dynamics 3m 6s Understanding and improving your conflict responses 3m 30s Recognising your hot buttons 3m 53s Regulate your emotional responses 3m 55s Slowing down and reflecting 3m 20s Using constructive responses 4m 11s Listening for understanding 3m 52s Reducing destructive behaviours 3m 40s Helping others resolve conflict 3m 31s Creating a constructive climate 3m 31s
Conclusion
Next steps 1m 47s
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 11 of 27 Issue Date:05.05.2020
Additional support content – Recommended but not formally part of Unit of Competency – No assessment activities apply. Course 7. Mindfulness Practices - Henna Inam - 2h 3m Learning Objectives: Mindfulness helps you be more effective in today’s busy world. It reduces stress, increases focus, and improves your ability to deal with challenges, both at work and at home. With regular practice, mindfulness can change the course of your life. Practice with executive coach Henna Inam as she leads you in guided exercises that expand emotional intelligence, grow self-confidence, and build stronger relationships. With these practices, you can actually experience in-the-moment inspiration, learn how to deal with difficult people, manage change, and confront fears. Each lesson is tied to an accompanying practice, which will help you change the structure of your brain to respond better to stressors. Our world is changing rapidly. Evolve your mind to handle challenges with confidence. • • • • •
Releasing stress Improving focus and creativity Cultivating joy Preparing for challenging conversations Facing fear
• • • •
Finding meaning Collaborating with difficult people Being resilient after failure Successfully handling change and crisis
Instructor: Henna Inam Coach, Author, and former C-Level Leader at Fortune 500 companies View on LinkedIn Leadership expert Henna Inam is a team coach, author, and a former C-level leader at Fortune 500 companies. As the CEO of Transformational Leadership Inc, Henna is an executive coach to C-level leaders who are creating transformation within organizations such as The Coca-Cola Company, The Home Depot, E.W. Scripps, and AMC Theatres. As a trusted advisor to these leaders, she helps them transform from within to create cultures of innovation, trust, and inclusion. Henna has 20+ years of experience in marketing, finance, and sales and has lived or worked in seven countries across four continents. She is the author of Wired for Authenticity, which won Leadership Book of the Year 2016. Her cuttingedge insights are regularly featured on Forbes.com and she has appeared on Fox Business, NPR, and CNNMoney online. Henna serves on the board of Engro Corporation, where she is also part of the Board Compensation Committee. She is also an organizer for TEDxWomen in Atlanta, GA. Find out more at www.transformleaders.tv.
Course contents: Duration - 1h 8 mins
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 12 of 27 Issue Date:05.05.2020
Course 8. Time Management Fundamentals - Dave Crenshaw - 2h 53m Learning Objectives: Effective time management is an indispensable skill. Best-selling author and business coach Dave Crenshaw lays the theoretical and practical foundations for managing your time and becoming more productive. Learn how to get more done in the shortest time possible and avoid the obstacles and distractions that can get in the way of good time management. Dave gives practical strategies for increasing productivity in three main areas: developing habits to be more organized and reducing clutter in your workspace; staying mentally on task and eliminate the to-dos you have floating in your head; and developing a time budget to get the most done during your workday and focus on your most valuable activities. • • • • • •
Discover the principles of time management. Identify why switch tasking is an ineffective way to work. Determine the best ways to consolidate multiple accounts. Plan ways to manage unresolved tasks. Organize digital and physical information efficiently. Manage scheduling conflicts professionally and courteously.
•
Avoid the pitfalls of multitasking.
•
Define the limits of your physical inbox.
•
Differentiate between personal and professional gathering points. Effectively schedule your time. Select the appropriate steps in order to get tasks completed efficiently. Budget your time in a way that aligns with your personal and professional priorities.
• • •
Instructor: Dave Crenshaw Author and Leadership Coach specializing in productive leadership View on LinkedIn Dave Crenshaw is an author and leadership coach who has been featured in Time and USA Today. Dave Crenshaw is the master of building productive leaders. He has appeared in Time magazine, USA Today, Fast Company, and the BBC News. His courses on LinkedIn Learning have received millions of views. He has written four books and counting, including The Myth of Multitasking: How "Doing It All" Gets Nothing Done, which was published in six languages and is a time management bestseller. As an author, speaker, and online instructor, Dave has transformed hundreds of thousands of business leaders worldwide. Find out more at DaveCrenshaw.com.
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 13 of 27 Issue Date:05.05.2020
Course 9. Time Management Working from Home - Dave Crenshaw - 1h 25m Learning Objectives: Working from home is a wonderful opportunity, but time management can be a challenge. With so many demands on your time and attention, it's a tricky balancing act to stay productive. In this course, bestselling author and productivity expert Dave Crenshaw offers best practices for anyone who works full-time or occasionally from home. Dave begins by showing how to set up a dedicated workspace for maximum productivity, including tips on setting up your computer to ensure you stay focused. Then Dave walks through how to craft your daily schedule for peak productivity and plan meaningful breaks to avoid burnout. He explains how to collaborate with remote coworkers, including how to use virtual meetings productively. Finally, Dave offers advice for working parents and other caregivers who might be balancing professional and personal responsibilities in the home. • Create a productive environment by limiting distractions. • Differentiate between constant effort and a healthy working rhythm. • Identify the benefits of relationship building.
• Evaluate and choose the best technology to increase your productivity. • Define expectations around communication while remaining responsive. • Learn how to manage interruptions and emergencies at home.
Instructor: Dave Crenshaw Author and Leadership Coach specializing in productive leadership View on LinkedIn Dave Crenshaw is an author and leadership coach who has been featured in Time and USA Today. Dave Crenshaw is the master of building productive leaders. He has appeared in Time magazine, USA Today, Fast Company, and the BBC News. His courses on LinkedIn Learning have received millions of views. He has written four books and counting, including The Myth of Multitasking: How "Doing It All" Gets Nothing Done, which was published in six languages and is a time management bestseller. As an author, speaker, and online instructor, Dave has transformed hundreds of thousands of business leaders worldwide. Find out more at DaveCrenshaw.com.
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 14 of 27 Issue Date:05.05.2020
Assessment requirements All assessments are available on the Builders Academy Australia Learning Management System accessible via the secure login details provided to you at enrolment.
Assessment Task 1 Assessment Task 1 – Multiple Choice questions – Reflecting on the content from the Linkedin Learning Experts Course 1. Developing Your Emotional Intelligence - Gemma Leigh Roberts - 1hr 8 mins ▪
Multiple choice questions
Due: End Week 1
❑
Course 2. Leading with Emotional Intelligence - Britt Andreatta - 1h 2mins ▪
Multiple choice questions
Due: End Week 2
❑
Course 3. Developing Self-Awareness - Gemma Leigh Roberts - 1hr 8 mins ▪
Multiple choice questions
Due: End Week 2
❑
Course 4. Learn Emotional Intelligence, the Key Determiner of Success – Daniel Goleman, Amy Cuddy, Susan David, Alan Alda, Angie McArthur - 33 mins ▪
Multiple choice questions
Due: End Week 3
❑
Course 5. Managing Team Conflict- Henna Inam - 1hr 10 mins ▪
Multiple choice questions
Due: End Week 4
❑
Course 6. Improving Your Conflict Competence - Craig Runde - 52 mins ▪
Multiple choice questions
Due: End Week 4
❑
Due: End Week 3
❑
Due: End Week 4
❑
Assessment Task 2 Assessment Task 2 – Short answer questions – Reflecting on the content from the Learner guide ▪
Complete as per LMS
Assessment Task 3 Assessment Task 3 – Case Study ▪
Complete as per LMS
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
Page: 15 of 27 Issue Date:05.05.2020
Assessment Task 4 Assessment Task 4 – Workplace based project ▪
Complete as per LMS
Due: End Week 5
❑
Assessment Task 5 Assessment Task 2 – Practical demonstration / 3rd party report ▪
Complete as per LMS
Due: End Week 5
UNCONTROLLED unless electronic or signed master copy. Check issue version before use. ©Builders Academy Australia Version: 1.0
❑
Page: 16 of 27 Issue Date:05.05.2020