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Copa Airlines ATMS Training Success Story Flipbook PDF
Copa Airlines ATMS Training
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COPA AIRLINES TRAINING SUCCESS STORYBY THOMAS VAN • NOVEMBER 28, 2014 • PANAMA CITY, PANAMA
C O P A A I R L I N E S ATMSTM TRAINING SUCCESS STORY BY THOMAS VAN • NOVEMBER 28, 2014 • PANAMA CITY, PANAMAThomas Van, ATMS trainer at AQT Solutions, successfully completed anintense week of onsite training in Panama City, Panama with CopaAirlines, one of the world’s most profitable commercial airlines.I was honored to have led the Copa Airlines training “ Prior to engaging AQTmanagement team through an extensive introduction to Solutions, Copa Airlinesthe ATMS system, detailed procedures on curriculum required more robustdevelopment, scheduling, e-learning, grading, record training tools, structurekeeping, reporting and analysis. It was an incredible and automation to betterweek of training at Copa in Panama City, Panama. Prior manage theirto engaging AQT Solutions, Copa Airlines required more ”training operations.robust training tools, structure and automation to bettermanage their training operations; ATMS meets all ofthese requirements. The scope of trainees included eightCopa team members ranging from administrators,schedulers, and record keepers, to instructors.The training team will be utilizing ATMS to maintaincurrency and compliance for Copa’s trainees andinstructors. This particular trip was unique in that PedroHerrera, Copa’s Head of Training, participated in ATMStraining. With Pedro’s vision and leadership, Copa will bebetter enabled to transition to AQP (AdvancedQualification Program).www.AQTSolutions.com 707-265-7800 [email protected] 1
TRAINING FEEDBACK Our clients say it best… Feedback from the Copa training team Why Did You Choose ATMS?o It is a great tool that allows us easily organize our training plans.o We chose it for the >[email protected] 2
“TRAINING FEEDBACK “ Continued… Why Did You Choose ATMS?o Training has been very helpful for users to understand how the system will facilitate their work.o I just have a comment regarding the training plan that was sent prior the training: We had invited just the staff with the indicated roles in the training plan in each session, but once Thomas was here, he suggested that it was better (and it definitely was), to add all the team for all week training. We had to send invitations at the last minute and some of them couldn’t attend.o This is a very straight forward system, and very intuitive.o Thomas’s has a very good training methodology.o To answer this one, let me one more time thank for such a great training experience, I wish I could’ve spend more time learning about the system. You find the way to pass the message across during class in a very simple an clear way, it was so easy to understand almost everything, you are a great instructor¡¡¡¡¡o It looks more simple than what we are used to do with our current system.o We are getting to know the system, I feel little fear, but with the time everything is going to improve, and with your support we will be able to achieve the target.o As this week training progressed, I started to get a very good impression of what the system can do for our training department with numerous benefits that would be too long to mention at this moment.www.AQTSolutions.com 707-265-7800 [email protected] 3
ABOUT COPA AIRLINES Panama City, Panama Founded June 21, 1944 Commenced Operations Hubs August 15, 1947 • Tocumen International Airport (Panama City) Focus cities • El Dorado International Airport Frequent-flyer program • La Aurora International Airport Airport lounge • Juan Santamaría International Airport Subsidiaries • Augusto C. Sandino International Airport Fleet size Destinations MileagePlus Company slogan Parent company Copa Club (in partnership with United) Headquarters Key people Copa Airlines ColombiaSource: Wikipedia 97 69 Connected, everything is possible Copa Holdings, S.A. Panama City, Panama Pedro Heilbron (CEO) Jose Montero (CFO)www.AQTSolutions.com 707-265-7800 [email protected] 4
About Thomas Van Senior Business Analyst AQT SolutionsWith a MIS (Management Information Systems)background in Systems Analysis and Design, ThomasVan has over fifteen years of experience analyzingrequirements and designing key solutions that meetcustomer goals. With an aptitude to collaborate andcommunicate new concepts in an effective manner,Thomas is a specialist in educating team members andclients in utilizing new systems for improving businessprocesses and growth. Contact 1303 Jefferson Street, Suite 200A Napa, California 94559www.AQTSolutions.com 707-337-5355 [email protected]