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Interactive Driver and Vehicle Records (IDVR) Web Access User Guide Version 1.4 : NIC Maryland . ... LDG Learner duplica
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Interactive Driver and Vehicle Records (IDVR) Web Access User Guide Version 1.4
NIC Maryland in partnership with the Maryland Motor Vehicle Administration 200 Westgate Circle, Suite #402 Annapolis, MD 21401 P: (410) 990-1090 F: (800) 861-0218 [email protected]
Last Updated: July 10, 2014
Table of Contents Maryland Interactive Driver and Vehicle Record Access User Guide ......................................................................... 3 Introduction ............................................................................................................................................................... 3 Overview ................................................................................................................................................................... 3 Setting up Your User Account .............................................................................................................................. 3 Record Fees .......................................................................................................................................................... 3 Using the Interactive Driver and Vehicle Records Access Application .................................................................... 4 Log In Screen ........................................................................................................................................................ 4 Transaction Selection Main Menu ........................................................................................................................ 4 Driver Record Search ................................................................................................................................................ 6 Driver’s License Number Search .......................................................................................................................... 6 Name Search ......................................................................................................................................................... 7 Multiple Results .................................................................................................................................................... 8 How to Interpret the Driving Record .................................................................................................................... 9 Vehicle Registration Record Search ........................................................................................................................ 14 Search by VIN .................................................................................................................................................... 14 Search by Title Number ...................................................................................................................................... 15 Search by Tag Number ....................................................................................................................................... 16 Search by Driver License Number ...................................................................................................................... 17 Multiple Search Results ...................................................................................................................................... 18 How to Interpret a Vehicle Record.......................................................................................................................... 19 Support .................................................................................................................................................................... 21 User Guide - The abbreviated version of this user guide .................................................................................... 21 Email Support – Online form to submit support inquiries .................................................................................. 21 Live Help - Online chat help ............................................................................................................................... 21 Refunds & Credits for Motor Vehicle Record Purchases ........................................................................................ 22
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Maryland Interactive Driver and Vehicle Record Access User Guide Introduction The Maryland Motor Vehicle Administration has partnered with NIC Maryland through a Master Contact with the Department of Information Technology and has developed a new method to obtain driver and vehicle record information. You must be authorized within the scope of the Driver Privacy Protection Act (DPPA) and have a subscription to the Interactive Driver and Vehicle Record Access service to access MVA records. This document provides an overview on using this service. As with the existing MVA system, this system may be unavailable to process search requests during maintenance windows. The current maintenance schedule is: • • • •
Nightly: 12:00AM – 12:30 AM EST Sunday: 6:00AM – 11:00 AM EST The second Saturday of every month from 11:00PM until 5:00 AM EST Tuesday and Thursday 5:00 PM EST
Overview The Interactive Driver and Vehicle Record Access service is a web-based application which allows authorized customers to access driver and vehicle records in real time. The service location is located at the following URL: https://egov.maryland.gov/mva/idvr/
Setting up Your User Account You will receive your login credentials in an email from [email protected]. After you receive your User Name, you will need to click on the link in the email to create your password. After your account has been successfully setup, you can begin record retrieval. Initial Sign On: Upon receiving your login information, you will need to go to https://egov.maryland.gov/accounts/resetpassword.aspx to set your password. After you set your password, you can login to your services. Passwords must be a minimum length of 8 characters. Password may not contain any part of your user name and/or last name and must contain 3 of the following: • • • •
Uppercase Lowercase Number Special Character
Record Fees There is a $12.00 record fee per driver and vehicle record, regardless of the number of pages contained in each record. Government agencies are not charged. Like most states, Maryland charges a record fee for “NO DRIVER RECORDS FOUND” and “NO VEHICLE RECORDS FOUND”. The MVA recognizes a requester might possibly enter a typo to cause a "no record found", however, in most cases, the requester requires confirmation of the fact that there is no record for a particular individual.
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Using the Interactive Driver and Vehicle Records Access Application Log In Screen Image 1: Login Screen
Table 1: Login fields
(1) (2)
Field Name Username Password
Description Username associated with the user account Password associated with the user account
Example jdoe3456 Pa55word!
Transaction Selection Main Menu After successful login, you will be presented with options to access Maryland Driver and Vehicle records. Image 2: Main Menu
The user has options to perform: (1) Driver Record Search: a. Search by Driver License Number; b. Search by Name and Date of Birth Page |4
(2) Vehicle Record Search: a. Search by VIN; b. Search by Title Number; c. Search by Tag; d. Search by Driver License Number (3) Access Customer Support options: a. Access User Guide; b. Access Customer Support by Email or Live Help Chat
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Driver Record Search Driver’s License Number Search This option allows customers to search for and retrieve a Maryland 36-month driver record using the Driver’s License Number as the search criterion. Image 3: Driver’s License Number Search Screen
Table 2: Driver search by driver’s license number search fields
(1)
Field Name License Number
(2)
Reference Code
(3)
Permissible DPPA Use
Description (Required) The Driver License Number for the driver record to be retrieved. Must be a letter followed by 12 digits. No punctuation or spaces allowed. (Optional) Control Identifier tying the transaction back to your business purpose for accessing the record. A string value up to 32 characters in length consisting of letters, numbers, spaces, or the following special characters: -.#@ (Required) The DPPA Reason for this specific request.
Example A999999999999
N14
N/A
‐34543
Length 13
32
N/A
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Name Search Search for and retrieve a Maryland 36-month driver record using the driver’s Name. Please note that it is possible to receive a list of multiple drivers. When this occurs, you will be charged for the search. One detailed recorded is included in the price for this search. The list will include Name, Birth Date, Driver’s License Number, City, Zip Code, Race and Gender fields. Image 4: Search Driver's Record by Name
Table 3: Driver’s record search by name search fields
(1)
Field Name First Name
(2) (3) (4)
Middle Initial Last Name Suffix
(5)
Birth Date
Description (Required) The first name or first initial of the driver (Optional) The middle initial of the driver (Required) The last name of the driver (Optional) Additional information about the driver, such as Jr., Sr., etc. (Optional) The birth date of the driver
Example
Length
John B Doe Jr
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(6)
Field Name Zip Code
(7)
Reference Code
(8)
Permissible DPPA Use
Description (Optional) The zip code associated with the driver's address (Optional) Control Identifier tying the transaction back to your business purpose for accessing the record. A string value up to 32 characters in length consisting of letters, numbers, spaces, or the following special characters: ‐.#@ (Required) The DPPA Reason for this specific request.
Example 12345 N14
N/A
‐34543
Length 5 32
N/A
Multiple Results A search by name may result in multiple driving records being found. In this instance, the user should select the correct driving record from the list provided to view the detailed driving record. Image 5: Multiple matches found
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How to Interpret the Driving Record Image 6: Sample Driving Record
Table 4: Driving record history field names and descriptions
(1)
Field Name Search Summary Transaction Id
Description Displays the customer’s search parameters The unique Transaction Identifier assigned to the search transaction. Page |9
Field Name
Report Time Control Id
(2)
Search Criteria Customer Information Driver’s License Number Name Privacy Address Height Weight Race
Sex Date of Birth Driving Privilege Status Current CDL Status
(3)
(4)
(5)
Description Recommended that this information be retained for future reference. If the search request fails validation prior to search processing, the Transaction Identifier will be null. Date and time the search was processed The value of the optional Control Identifier passed into the search request Provides the specific search criteria as input by the customer The individual’s driver license number. A999999999999 format. Name of individual Residence on record for the driver Driver’s Height (feet and inches) Driver’s Weight (pounds) Driver’s Ethnicity 1 = Black; 2 = White Caucasian, Asiatic Indian; 3 = Mongoloid, Oriental Asiatic; 4 = Mongoloid, American Indian; 5 = Other M = Male F = Female Month – Day – Year of Birth. MM-DD-YY format. If is the status is valid then the applicant is holding a valid (unexpired) license is his/her possession; If the status is eligible then the applicant’s driving privilege is in good standing to apply for a license.
Address Changes Date Date the address change was recorded Description Notes on record for the address change Name Changes Date Date the name change was recorded Description Notes on record for the address change Driver’s License Information License Class Code A - All vehicles except motorcycles and CDL B - Motor vehicles 26,001 or more pounds except Commercial Motor Vehicles, Motorcycles, and combination of Class F (tractor) and Class G (trailer) C - Motor vehicles under 26,001 pounds except Commercial Motor Vehicles and Motorcycles M – Motorcycles NO MD LIC - No Maryland issued driver license Graduated License Type License Type License Duplicate
Document
See Table 5 below See Table 6 below This is the second field that is concatenated with LICENSETYPE (length of 1) to get the complete license type. Valid values for both together are: C, CG, CR, DG, D1, D2, D3, D4, D5, D6, D7, D8, D9, D10, G, N, NC, ND, NG, N1, N2, N3, R, and RG P (or space) – All other records not listed above T – Temporary V – Valid without photo X – Provisional P a g e | 10
Field Name Issue Date Expiration Date CDL Endorsement
(6)
(7)
(8)
Description Date license was issued. MM-DD-YY format. Date license expires. MM-DD-YY format. CDL Drivers ONLY H – Hazardous Materials N – Liquid Bulk/Cargo Tank (tanker) P – Passenger Transport (bus, 16 or more passengers, includes driver) S – School bus endorsement T – Double/Triple Trailer TPXS – All CDL endorsements X – N and H combined
Restrictions Special Restrictions None or B (glasses/corrective lenses) Restriction Details License Class Restriction Code See Table 7 below Description See Table 7 below Restriction Start Date Effective start date for the restriction Restriction End Date Effective end date of the restriction Driver’s License History and Convictions Violation Date Date of violation or date of administrative action Conviction Date Conviction date Disposition Variable column where notations up to 15 characters may appear, which may include the district court code Description Written description of violation or administrative action Points Number of points assessed for traffic violation (points assessed to moving violations are deleted from a record two (2) years from the violation date) Total Points Total Accumulated Active Points
Table 5: Graduated License (GLS) Types
Type GN GNC GND LCG LDG LG LN PC PCG PD PDG PG PN PN1 PN2 PN3 PR
Description New provisional conversion New provisional conversion correction New provisional conversion duplicate Learner correction gratis Learner duplicate gratis Learner gratis Learner new Provisional correction Provisional correction gratis Provisional duplicate Provisional duplicate gratis Provisional gratis Provisional new Provisional former O/S Provisional former O/S Provisional former O/S Provisional renewal
Table 6: Driver's License Types
Type C CG CR D DG N
Description Correction Corrected gratis Corrected renewal Duplicate Duplicate gratis New P a g e | 11
Type N (with an X) NC ND NG R
Description New provisional New correction New duplicate New gratis Renewal
Table 7: Restriction Codes
Code A B C
D E F G H
I
J
Restriction Meaning/Purpose A person cannot use that product to purchase a firearm. Put in place effective January 1, 2014. Corrective Lenses Mechanical Aid Hand Controls Left Accelerator Pedal Extension Foot Controls Power Steering Power Brakes and Steering Steering Knob Directional Signals Outside Mirror Each Side Bioptic Telescopic Lenses Prosthetic Aid Automatic Transmission Outside Mirror (obsolete) Limited to Daylight Driving Only Limited to Employment Employment Purposes Only Employer’s Vehicle Employment Only Employment Purposes Only – CSE Employment and Educational Purposes Alcohol Prevention/Treatment Only Medical Purposes Only Limited to Testing Class A Restricted to Testing Class A & B Restricted to Testing Other Educational Purposes Alcohol Ignition Interlock Device Required Interlock or Employer’s Vehicle Alcohol – MAB Employment & Educational – MAB Interlock Device MAB Three-Wheeled Motorcycle Valid in Maryland Only Under 21 Alcohol Restricted Mandatory Restraints All Occupants Court Ordered Ignition Interlock CDL Interstate Waiver Must Clear Medical Advisory Board Must Clear MAB – Vision Must Be Accomp by Rehab/Driv Inst MAB Acc by Lic/Supervsing Drvr Only Non-Commercial Class A Authorized (Free form text maximum 35 characters) P a g e | 12
Code K L M N O P R T U V W X
Restriction Meaning/Purpose CDL Intrastate Only Vehicles without Air Brakes Except Class A Buses Except Class A & B Buses Except Tractor Trailer No passengers in CMV bus Warning-ID Theft Victim-Verify ID Limited Term Temporary Not Acceptable for Federal Purposes Medical Variance Military Veteran No cargo in CMV tank vehicle
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Vehicle Registration Record Search Search by VIN Search for and retrieve a Maryland vehicle record using the vehicle’s VIN as the search criterion. Image 7: Search Vehicle Record by VIN Number
Table 8: Vehicle record search by VIN search fields
(1)
Field Name VIN Number
(2)
Reference Code
(3)
Permissible DPPA Use
Description (Required) The VIN Number for the vehicle record to be retrieved Must be between 1 and 19 characters in length and contain only numbers and letters. No punctuation or spaces allowed. (Optional) Control Identifier tying the transaction back to your business purpose for accessing the record. A string value up to 32 characters in length consisting of letters, numbers, spaces, or the following special characters: ‐.#@ (Required) The DPPA Reason for this specific request.
Example 1M8GDM9AXKP0427 88
N14
N/A
‐34543
Length 19
32
N/A
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Search by Title Number Search for and retrieve a Maryland vehicle record using the vehicle’s Title Number as the search criterion. Image 8: Search Vehicle Record by Title Number
Table 9: Vehicle record title number search fields
(1)
Field Name Title Number
(2)
Reference Code
(3)
Permissible DPPA Use
Description (Required) The Title Number for the vehicle record to be retrieved. Must be 8 digits OR a letter followed by 7 digits. No punctuation or spaces allowed. (Optional) Control Identifier tying the transaction back to your business purpose for accessing the record. A string value up to 32 characters in length consisting of letters, numbers, spaces, or the following special characters: -.#@ (Required) The DPPA Reason for this specific request.
Example 12345678
Length 8
N14-34543
N/A
32
N/A
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Search by Tag Number Search for and retrieve a Maryland vehicle record using the vehicle's Tag Number as the search criteria. Image 9: Search Vehicle Record by Tag Number
Table 10: Vehicle record tag number search fields
(1)
Field Name Tag Number
Description (Required) The Tag Number for the vehicle to be retrieved. A string value up to 7 characters in length consisting only of letters and numbers. No punctuation or spaces allowed.
Example 1ABC23 -or‐ 1AB2345
Length 3
(2)
Vehicle Class
(Optional) The Vehicle Tag Class for the vehicle to be retrieved. NOTE: You must supply the correct class code to receive
ABY
7
N14-34543
32
an accurate result. If you are unclear on which class code is appropriate, please contact the MVA for assistance at 410-787-7758.
(3)
Reference Code
(4)
Permissible DPPA Use
(Optional) Control Identifier tying the transaction back to your business purpose for accessing the record. A string value up to 32 characters in length consisting of letters, numbers, spaces, or the following special characters: -.#@ (Required) The DPPA Reason for this specific request.
N/A
N/A P a g e | 16
Search by Driver License Number Search for and retrieve Maryland vehicle record(s) using the owner’s Driver License Number as the search criterion. Image 10: Search Vehicle Record by Owner's Driver's License Number
Table 11: Vehicle record search by driver's license number search fields
(1)
Field Name License Number
(2)
Reference Code
(3)
Permissible DPPA Use
Description (Required) The Driver License Number for the driver record to be retrieved. Must be a letter followed by 12 digits. No punctuation or spaces allowed. (Optional) Control Identifier tying the transaction back to your business purpose for accessing the record. A string value up to 32 characters in length consisting of letters, numbers, spaces, or the following special characters: -.#@ (Required) The DPPA Reason for this specific request.
Example A999999999999
Length 13
N14-34543
N/A
32
N/A
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Multiple Search Results A search by driver’s license number may result in more than one vehicle associated with the owner. Image 11: Multiple Vehicle Results
(1)
Field Name Select Records
(2)
Vehicle Records
(3)
View Records or Cancel
Description Buttons user can use to select all of a type (active, inactive or all) of vehicle record(s) to view the detailed vehicle record. NOTE: Users are charged for the search, but one detailed driving record may be viewed at no additional charge. For each matching record, the Title, Class, Make, Year, Expiration and Status of the vehicle is included After selecting one or more vehicles to view, the customer selects the View Records button. If the customer does not wish to view any detailed records, the customer selects the Cancel button.
Example
Length
N14-34543
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32
How to Interpret a Vehicle Record Image 12: Sample Vehicle Record
Table 12: Vehicle Record field names and descriptions
(1)
(2)
Field Name Search Summary Transaction ID Report Time Control ID Search Criteria Vehicle Information
Description Displays the customer’s search parameters Transaction Identifier generated by the application Date and time the search was performed The Control Identifier tying the transaction back to your business purpose for accessing the record. Provides the specific search criteria as input by the customer P a g e | 19
(3)
(4)
(5)
(6)
(7)
Field Name Tag Number Sticker Number Expiration Class Title Number VIN Year Make Body Gross Combined Weight Gross Vehicle Weight Exceptions Registration Fee Inspection Date MVA Use Only Stolen Vehicle Administrative Action Sub Tags Issued Flag Soundex Flag Previous Information Prev Class Prev Tag Refund Odometer Emissions Information Inspection Status Inspection Date Access Date Expiration Date Insurance Information Insurance Company Policy Number Financial Responsibility Date Validation Date Owner Information License Number Suspended/Revoked Name Address Height Weight Race
Description The tag number associated with the vehicle
The VIN number associated with the vehicle The vehicle’s manufacture year The vehicle make
The owner’s driver’s license number
The owner’s name The owner’s address Height (feet and inches) Weight (pounds) 1 = Black; 2 = White Caucasian, Asiatic Indian; 3 = Mongoloid, Oriental Asiatic; 4 = Mongoloid, American Indian; 5 = Other Sex M = Male F = Female Date of Birth Month – Day – Year of birth Administrative Action (History) Effective Date Description Unit of Control P a g e | 20
Support The following online support options are available via the Interactive Driver and Vehicle Record Access application. Image 13: Support Main Menu
User Guide - The abbreviated version of this user guide Email Support – Online form to submit support inquiries Image 14: Support Inquiry Form
Live Help - Online chat help
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Refunds & Credits for Motor Vehicle Record Purchases NIC periodically receives requests for credits/refunds from customers who have purchased electronic motor vehicle records. This document describes the criteria and guidelines NIC will follow for requesting credits/refunds from the Maryland Motor Vehicle Administration (MVA). NIC’s policy will remain consistent with the MVA’s mission to provide exemplary service by establishing specific criteria for issuing credits and/or refunds to customers who purchased motor vehicle records. A. Requests for credits/refunds must be submitted to NIC, in writing at [email protected], and must include the following documentation: a. The transaction date b. The customer’s account number c. Any identifying numbers (i.e., DLN, tag, title #) d. The reason for the request B. NIC will consider refunds/credits for requests requested and issued within the preceding three (3) months only. C. NIC will submit requests for credits/refunds to the Maryland MVA. The MVA will determine eligibility for refunds based on their established criteria and guidelines, transaction activity, and data reports. Transactions that MAY be eligible for a refund/credit include, but are not limited to: a. Any charge incurred by the customer as a result of an application error is refundable. b. Duplicate record searches entered and retrieved within two (2) business days. c. Duplicate records inadvertently ordered on the same date. d. Failed or invalid entries. e. New customer transaction errors (limited to five (5) record searches within the first sixty (60) days of active service.) This allows the client a period of time to become familiar with using the system, the user manual, etc. An example of an error may include entering the same tag number repeatedly with different vehicle class keys, in an attempt to determine the appropriate vehicle class key. f. The second and any subsequent record fees incurred for cross-referenced records. For example, a client enters a license number for Jane Doe and is charged a record fee. The client receives a message indicating the former license number is cross referenced to a new one (i.e., marital name change), and the client then enters the new license number to obtain the current record and is charged a second time. Only the second record fee is eligible for a refund. g. Records that have been requested, but not received. D. Transactions that are NOT eligible for a refund/credit include, but are not limited to: a. Record searches that result in no record found. b. Record searches for driver/vehicle activity. c. Record purchased and issued more than three (3) months prior to receipt of the refund request. d. Incorrect data entries that result in a record being provided. E. Any refund/credit requests not noted above will be reviewed on a case-by-case basis by the Maryland MVA. Credits approved by the MVA will be applied by NIC to the customer’s CDB account. Approved refund/credit requests from customers of the Point-to-point (PTP) and Interactive Driver and Vehicle Record (IDVR) systems, Driver Batch Monitoring (DBM) system, or Batch Vehicle Monitoring (BVA) system) will be credited directly to the customer invoice for the following month. Excess credits will roll over to additional month(s) until all credits are exhausted.
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