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Pink Waters Resort Flipbook PDF
Pink Waters Resort
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PRESTIGE AWARDSMANCHESTER & NORTH WEST ENGLAND 2020/21A QUINTESSENTIALLY BRITISH VACATION IN NORTH WEST ENGLANDSEASIDE ESCAPES, CITY BREAKS & COUNTRY RETREATSEATING OUTMANCHESTER’S MICHELIN CONTENDERSCERTAIN BRIDGE LIMITEDCOMPREHENSIVE & TRANSPARENT FINANCIAL SERVICESWEB PLACEMENTS LTD THE SECRET TO RANKING IN GOOGLE SEARCH RESULTSRELIABLE, PROFESSIONAL AND DISCREET SURVEILLANCENEXUS INVESTIGATIONS LIMITED
Manchester & North West Prestige Awards8SERVICE EXCELLENCE We believe that one of the most important aspects of any local business is service excellence. Many people choose a local business over a large enterprise due to their ability to make customers feel valued. Our judges have identified four key components to service excellence.Personalised/tailored service: In some lines of work, a ‘one size fits all’ approach simply cannot work. Whether it is a consultancy service recognising the unique challenges of a business or a personal trainer adapting to the specific goals and lifestyle needs of their client, we appreciate an individual or business that is willing and able to offer a personalised and tailored service.Customer service: Customer service is a vital element of business operations as it has a lasting impression on the overall customer experience. At the most basic level we expect the staff to be friendly and professional. They should also be knowledgeable about the products or services and be willing to help whenever assistance is required. Our judges are also impressed when staff are willing to go the extra mile First and foremost, our judges consider whether the individual or business is providing the best product/service in their particular sector or industry. This is primarily determined by the quality, efficiency and delivery of the product/service in question. However, there are various other factors which our judging panel also take into consideration.to act beyond standard company protocol in the best interest of the customer.Advice & support: Sometimes a customer does not know precisely what products or services they require and will occasionally need to rely upon expert advice. We appreciate those who are willing to take the time to explain the products or services thoroughly in order to ensure the customer understands the best options available to them. This is vitally important when considering products or services which require consultations or demonstrations.Accessibility & responsiveness: Consumer spending patterns show that it is important for modern businesses to have an online presence. We consider how user-friendly their website is, the simplicity of their booking or purchasing system, as well as how responsive the company is to enquiries via phone, email and social media platforms. In addition to having an online presence, we consider the accessibility and responsiveness of the company as a whole. If they have a business premise, is it in an ideal location that is easy to reach? HOW WE CHOOSE THE WINNERS
Manchester & North West Prestige Awards9EMPLOYEE SATISFACTIONThis category goes hand in hand with ethical practice. A business that places ethics and fairness at the forefront of its operation will not only acquire a loyal customer pool, but also guarantee a positive internal working environment where employees are happy, more efficient, more passionate, and committed to the company. ETHICAL PRACTICEMARKETING & BRANDINGINDUSTRY RECOGNITIONBusinesses are increasingly being held accountable for their corporate and social responsibility and our judging panel believe this is a positive thing. We consider the role the business plays in the wider community through charitable actions, willingness to adhere to the living wage, as well as the implementation of sustainable and environmental policies. Ethics may require the rejection of a route that would lead to the biggest short-term profit; however, in the long run it is the most necessary attribute a business must exhibit in order to be successful and valued. Given this category is crucial to the success of a business, it is important to look carefully at the ways in which each company goes about marketing and branding itself. Key indicators include: evidence of an effective marketing strategy that is ready to evolve with a changing market or sector; how succinctly a brand ethos or mission is conveyed to customers on a company website; and originality within the brand in comparison to competitors. The judges will take into consideration any evidence that the business or firm has received professional acknowledgment – be it from national award schemes, relevant industry publications, accredited boards, and even client testimonials. Whilst we expect the business or firm to have the necessary qualifications to carry out its services, we do keep an eye out for any extra recommendations or accredited certificates and/or training which separates the business from the crowd.
Manchester & North West Prestige Awards | Lifestyle & Shopping42WOMEN’S FASHION ACCESSORIES STORE OF THE YEARPink Waters ResortLaunched in 2017 and based in Liverpool, Pink Water Resort is an online clothing and accessories store owned by Helen Beck. While travelling through Europe, Helen spotted some unusual items ‘just begging’ to be brought to the UK market. This formed the inspiration for the company’s first and most popular product, a hand-painted, monogrammed basket bag. With ranges inspired by anything from the Parisian leather houses of Goyard and Louis Vuitton to the back streets of Morocco, Pink Waters has become the ultimate purveyor of personalised accessories. The retailer offers worldwide shipping and stockists, and regularly works with corporate clients to provide promotional gifts at events. The judges were impressed by the company’s rapid growth since inception, which is a testament to the unique product range made using only the highest quality materials. Over the last three years, Pink Waters has grown into a successful global brand with demand for personalised products growing year on year, allowing Helen to bring her love of exotic and unique accessories to an easily accessible and fashion thirsty market. The company’s personalised resort range has now expanded into beach towels, hats, and boho inspired stackable jewellery collections alongside new bridal, children’s, nightwear, and loungewear product lines.WITH EVERYTHING FROM BRIDAL AND LOUNGEWEAR TO BEACH TOWELS AND JEWELLERY, PINK WATERS HAS BECOME THE ULTIMATE PURVEYOR OF PERSONALISED ACCESSORIES.www.pinkwaters.co.uk+44 (0) 7921 [email protected]
Manchester & North West Prestige Awards | Lifestyle & Shopping43
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