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Rave Anthology Flipbook PDF
A collection of appreciation letters from customers to CGD OTCX Teams
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Chengdu OTCX Teams
RAVE ANTHOLOGY 2020
A collection of APPRECIATIONS from customers
Message from Polo Nie
Daisy Dan Wang Senior Process Expert EFF PRN
Daisy’s High-Sense of Ownership
Dear MSK， On behalf of AM Global, I want to express my appreciation to your CS and sales for your efforts paid. First, due to strike in Montreal, we encountered massive re-routing, while shipper cannot accept Rail transportation due to cargo weight limit. Vera from Maersk kept searching for solutions for us and finally found a best one for us. We are moved by your high sense of ownership!
Second, we have huge volume for SOC, which requires much more verification, Daisy keeps being careful and patient for each email from us and timely feedback to us. Thank you very much Daisy! With your timely support for emergent situation from you Unsung Hero, our company is in the top of NAM export volume! Thank you all again! FLORA ZHANG AM Global
FULFILL CUSTOMER NEEDS
Comments From Customer Dear Betty Yang and Gloria Xu, We much appreciate your support to our company.
Betty Yin Yang Senior Process Expert EFF PRN
Comments From OTCS EFF Lead – Richard Well done Gloria, Betty! You jointly won this customer’s trust and recognition, thank you! All, this is another typical example of the success of GCA VP model and our One Team spirit! As always, we wrap up a week’s diligence with customer appreciation letter, happy weekend! Energize For Future, Richard
Due to business nature in Africa, we have many port-change requests after loading. Betty and Gloria would always support me with rich experience and passion, help to communicate with destination during off time, they would even try times for one request to fulfill my needs. Thank you very much for your consistent efforts, on behalf of all colleagues from our company. At last, hope you all are healthy with happiness. Welcome Betty to have a trip in Qingdao. ________________________________________ Tks & Best rgds! Maggie Sun QINGDAO A-TIDE INTERNATIONAL LOGISTICS CO., LTD
Nancy Solved Longstanding Issue
Comments from customer Thanks Nancy Deng to do the hard work to communication with Xiamen Unisco agent to solve the complete SI data transmission. Very useful to solve our company three years of repeated amendment time. Looking forward to more cooperation with your company in the year of 2020.
“Very useful to solve our company three years of repeated amendment time.” XIAMEN LION LOGISTICS CO LTD
Nancy Yan Deng Senior Specialist GCA SPC
Comments from Sarah Li SPC Process Manager What Nancy did well explain the definition of customer service. This is our first thanks letter in 2020 and I also believe it is not the end. 2020, let us join effort to deliver excellent service to customer. Fighting~~
Sincere appreciation from Samsung for Mary
Mary Yue Ping Lei Senior Process Expert GCA KC
From Chris Wang Customer Service Manager - Ocean
those ad-hoc cases happened in non-working hours). “We were just rewarded
Hi Polo and Stany,
got this award for 3 times.
Share below good news to you. KC customer Samsung passed their sincere appreciate from SGH head office to FO CBP Chloe and also OTCS dedicated focal Mary for their consistent hyper care on Samsung’s urgent request during COVID-19 period (most of
as Samsung SDS Partner of the year for 2019.” In past 5 years, Maersk A vivid example to show the great experience via pair up. Regards, Chris
Always Care Customer’s Care Comments From OTCX GCA EnA&KC&Support Delivery Lead : Hi Mary, Appreciate the good job done. Keep it up. B. regards, Peter Zhao Chengdu Global Service Center. Maersk Line
Mary Yue Ping Lei Senior Process Expert GCA KC
Comments From Customer, Comments From FO:
Dear Mary,
Dear Lynn,
Great!
We received an appreciation letter from one of shipper of General Motors Corp -SC#298287297. Thanks a lot for Mary’s great supporting! Always reply CM case in time and build a good relationship with our FO.
Thank you for your always prompt reply, I really appreciate it! Your great support always keep our business moving smoothly, we can feel your warm care for our space and schedule, your professional and timely reply also make us know the progress well. Thanks for always standing by us, you are our good business partner.
Best regards, Tracy Liu Customer Service, Ocean, South China
Thanks & Best Regards. Elina Nie Import & Export Logistics Business Unit, (Shenzhen) ANJI-CEVA Logistics Co.,Ltd in South China.
Flexible Operation Handling to Provide Better Customer Experience Hi Carolan, Thanks for your flexibility on handling the shipment with APEX. I do appreciate the support from team to handle 127 containers with a new carrier APEX in a short time. And tried to have a solution to avoid the additional VGM cost to our vendors. Indeed, thank you!! Best Regards Daniel Mai | Senior Analyst, International Logistics, South China | Target Shenzhen | Tel: +86 755 82612369 |
Carolan Jiao Yang Senior Process Expert SE3 TGT
The Letter of Appreciation To: Sookie Wang at Maersk Global Service Center (Chengdu) Thank you very much for your great support and care in the past half year. Take this opportunity, I would like to express my sincere appreciation to Sookie for outstanding and dedicated work. She was always patient to us, and did her best to solve problems for us. Even she put extra effort to help us for exceptional cases beyond the working hours. We were touched by what she did for us and happy to cooperate with her. We believe that “strong management team brings up strong employees”. We are sure that the cooperation with the employees of customer-oriented mindset in your company will make our future work more and more smoothly and closely connected. Last but not least, we wish Maersk’s business is booming and more enterprises can benefit from your professional services. Best Regards CHERRY Group Co., Ltd
Strong Management brings Strong Employees
Sookie Wang Senior Associate GSC SCM HSC
Myra’s Excellent Service to Convince Customer Dear Maersk, Our company ordered the Reefer goods under item 239969718 with Maersk from Shanghai-St Petersburg. The shipment arrangement by customer is very urgent. However, all the chemicals must got the MSDS check and approval before confirm, so the customer is very anxious and worried that they cannot be shipped on time. After communicating with Myra Zeng, the customer service of your company, Myra helped us to arrange urgent review and patiently explained your process to us. The patience and meticulous service was very touching. Finally, with the help from Myra, the goods were shipped successfully. We would like to express our most sincere thanks for Myra’s excellent service. Myra successfully convinced our customers to accept Maersk insurance service, and we are willing to cooperate more with Maersk in logistics products in the future. Thanks b.rgds, Jiangsu Uniwill Logistics Co.,Ltd
Myra Chun Mei Zeng Senior Process Expert SPC
York Actively Looking for Solutions Comments From Customer Dear Nancy, Thanks so much for the professional service provided from your Customer service team for our MAPUTO-OOG business 911054576. Since it’s the first time we handle the business with MAPUTO for Stuffing& Cargo operation. So at the last minute before need to gate in after finished the stuffing, we found the cargo dimension changed which is not match with booked ones. Your colleague-York tell us the risk of the dimension mismatch issue and provide us the suggestion timely for data maintain and system update. He re-submit the OOG space application and help us get the confirmation, The professional skill and swift action helped our container loaded on board smoothly. My client expressed the great thanks to us and they just placed booking again with us for Maersk Brazil trade, to express our recognition of Maersk’s service. Thank you for your help. I would like to thank York, a customer service center colleague who has been actively looking for solutions for us although I can’t see you. Hope to cooperate with Maersk in more special cabinet business in the future!! Thank you all again and happy weekend in advance~ Tks & B.Rgds Lynn RISING SUN DALIAN Comments From Sales Nancy
York Yun Qiang Liu Process Expert SPC from client who shipped 40OT OOG business with us and received extra support from our OTCS/SPC York Liu. York’s proactive attitude to suggest solution, rapid action on release confirmation, and well connection between client and sales present very high stand of our service level, and also help us to win more business. Appreciated!!!
Dear Sarah and Lucia,
Thanks for all the support from SPC team in OTCS! Wish you all nice weekend!
Here would like to share this thank you letter
Brgds/Nancy
Appreciation to Quote Team on winning $101K+ in ONE Week! From Chris Gao Sales Operations Manager
GCA Sales. With the historical data available at QTC side, lots of customers used to ask for quotation but never booked. QTC took the advantage to promote our SPOT with this group of customers. The first pilot which targeting 223 customers, already get over 10% win ratio. We get 25 customers booked 49 SPOT shipments with 60FFE and BAS of $101,907 in one week!
Dear Polo and Joy, I’m writing to appreciate the great work done by QTC team in the past weeks.
Great job from QTC team.
Joy and Bella from QTC proactively took the initiatives in SPOT promotions together with
continuous the great practice and drive more business together!
“It demonstrate the CAN DO attitude.” Let’s
Quotes Agile T
“We work as ONE TEAM!”
ness opportunity.
From Agile Team
We have send the first pilot of spot promotion message to total 223 target customer successfully last week. Here sharing with you the trigger results for the first week (Mar 1824 )of spot implementation
Thank! B.rgds/Chris Gao
Hi Fred, First highly appreciate your always assistance and supporting! As discussed that we could monthly send SPOT promotion message to target customers (who had quoted but not booked & without sales owner) separately to expand busi-
Team
•118 target customers find SPOT products at our website total 2109 times •25 target customers submitted 49 SPOT shipments (total 60 FFE), BAS $101,907 Besides, as you know that we also inserted SPOT advertising slogan in the quote output mail •4 customers booked 20 SPOT shipments after that (total 19.5 FFE), BAS $ 37,811 How did we track? •Pull spot booking report via spot Ecom dashboard •Trigger results by verifying the data with the spot booking report and target customer list/ quote data Please check and advise if any concern for above, thanks.
Best Regards Bella Maersk Quote Sales Operation Team Greater China & North East Asia Maersk Global Service Centers (Chengdu) Ltd.
Thumbs Up for MMA Resolution Dear Emmy, Thank you very much for successfully loaded my MMA cargo of 910474224. In the delivery of MMA goods, the trapped requirement is extremely high. Every time when we encounter such goods, we often encounter various problems in the submission of materials. We cannot catch up with the established shipping date when approaching deadline. Especially in the special period of COVID19, there was much inconvenience if re-packing or taking photos after stuffing.
looking forward to a pleasant cooperation in the future. Thanks/Regards Limin Wu Fujian Yicheng Logistics Co LTD
“Maersk service is always here whenever customer needs” Thank you for working overtime during the weekend to explain details to us, arrange the examination and approve the application in time in order to ensure our containers are all on board. You have been following up the whole case all day long during the weekend just ensure the approval can be passed to us in time, which give us time to do follow-up operation. Thumbing up for your responsibility and your profession. We have felt your solicitude in the special period. We are very relieved to cooperate with your company and
Emmy Xiao Fang Xia Senior Process Expert EAS PRE
High Level Service During COVID-19 one always respond to me as soon as possible.
“Even all of us faced a difficult situation during COVID-19, all the operations were as usual.”
Such as, release SO, submit VGM, Verify COPY, bill of lading, telex release. What amazing work you have done!
Colleen Hong Ying Liu Senior Process Expert EAS PRS Maersk (China) shipping co. LTD. Shenzhen branch: We would like to express our gratitude for your effort during the COVID-19. Especially, customer service Chloe Zhang, Colleen Liu. In addition, your customer service team didn’t need to hold regular meetings during this period, the work efficiency became higher, and the service became better. When I sent an email or a message through WeChat, some-
We became more intimate since we have dedicated customer service agents Chloe Zhang and Colleen Liu. You are so professional, and always answer our questions in time, which really made us feel Maersk works as one team. We would like to praise them specially. And keep going!
Guangzhou Tiger Head Battery Group Co. LTD
Strong Responsibility Demonstrated by Rosie
Rosie Li Yuan Tang Senior Specialist GCA EAS Dear Rosie, We would like to express our great thanks for Rosie’s professional and timely help after work in last Friday’s night. With her great efforts, our local service team completed the VC before the WCRS CUT to upsell BKA() service (M+ service USD 1200/ctr) and container successfully on board.9 Background: Last weekend, the foreign sales passed a very urgent booking of space, which was originally designated to be operated by the Shanghai forwarder. Under our active communication, the foreign customers agreed to use the BKA service provided by MSK. After cooperation with foreign sales closely, we have overcome the problem of
FMC late filling together, and successfully upsell M+ service USD 1200/ CTR. Shipment has also priced the contract price of USD 4600, G1. Due to the urgent operation time, the customer submitted the shipping instruction so late. Rosie took time to help us issued VC when she was very busy, as to ensure the normal declaration of AMS. “Thanks again for
her help to avoid the big loss” due to the customer caused, the container might not able to get on board, our customer was so appreciated for her help. From – Alice Li OCE Bundle Service
Linda Secured Business Through Her Ownership
Hi Linda, Highly appreciate for your overnight closely follow up this urgent case and smooth communication with [email protected] for MSDS checking. We customer had got container to stuff timely. This help us to secure the business in the next whole year with our agents. “It increased the con-
fidence level whenever we do business with Maersk.” Thank you. Have a nice day! Rgds Flora SINOTRANS Changjiang Nantong Branch
Li Lin
Specialist, EAS PRE
From our customer Hi Cathy,
From EFF&SPOT process lead - Richard
“Your company E-mail reply is the most fast than other Shipping line.”
Share you the fresh customer feedback that, we/Maersk is the fastest in terms of email reply among rest!
It’s very nice to book with your company. : ) Thank you very much..
This is the best encouragement for us to keep doing the best.
Best Regards,
Well done, Cathy, Cheri!
Wendy Wang Senior Operator - Sea Freight Export Roelig China Limited Guangzhou Branch
Energize For Future, Richard
The Best Encouragement From our customer
Cathy Hai Xi Shen Senior Process Expert GFFEUR PRS
Marco’s Business Sense is Showed Here
Marco Jian Ma Specialist EFF PRN 1
From Jessica Chang Customer Service - Ocean Hi Marco, I would like to share my appreciation for your excellent business sense and customer care mindset. “You demonstrate best
ownership from this case and this really gives customer a superior experience with Maersk.” On behalf of EFF in GCACUSOCE team, I would like to say thank you. Having you in EFF OTCS team is the best thing.
From Customer Dear Clara and Marco, Thank you two very very very much for solving our issue after the working hours. Not a word can express my appreciation now. Just want to say thank you from the bottom of my heart.
Let’s continue to work as one team.
If we have chance, would like to thank you face to face.
Brgds Jessica
Qingdao Haohong Intl Freight Co LTD
Five-Star Service fr Dear Chaos, Penny, We would like to share you a great news that Maersk have been awarded with the title of Midea Quality Supplier 2019. It is the first time we Maersk have got such a recognition from Midea and it is really a praise to our teamwork. We would NOT make it happen without OTCS team’s great effort and support in the daily service delivery with stable & excellent service level! Special thanks to Penny, our Pair-up buddy in OTCS, who always provide quick response to FO CBP and customer’s query, also proactively communicate with FO when we have critical case, to make sure offering first-time & satisfied solution to customer. With customer’s recognition, it proves that the Pair-up system is running smoothly and successfully. We also say big THANK YOU to OTCS team, who support Midea’s daily business with great service level. Big applause to Customer Service team! We believe we are making difference with our daily service. Our effort is making customer’s experience enhancement! Thank you!”
rom Penny
Penny Hui Peng Senior Process Expert, EnA
Vivienne’s Ownership & Partnership Make Customer Delight
Thank you letter to Vivienne Dear Sarah, Please allow me to give the big applause to Vivienne for her great performance on behalf of all colleagues from PRSDGOOG. Mr Leung from Airsea is a very demanding customer for email handling. In his mindset, score 2 already means good and 1 means much higher than expectation. And in below case, glad to see our customer expressed his gratitude to us. Meanwhile it is not the first time we found such ownership and partnership
from Vivienne, last Sat at night we have another urgent case about documentation, Vivienne also help to coordinate with relative colleagues till case be settled. “Usually Vivienne also help to deal with all kinds of emergency” Thanks again for Vivienne, and we are looking forward to the achievement with 60 points in NPS this year together. Kind Regards Wing Ruan O/B PRSDGOOG Customer Service, Ocean, South China AirSea
Vivienne Dan Li Senior Process Expert GCA SPC
Comments form Stany Su EnA&KC&SPC&Report Process Lead Great job Vivienne! The ownership and proactiveness is definitely play an important role to delight our customers.
Proactive means looking back....... from the future.
Alice Enable Our Service to Excellent Level Dear MSK, CC: Scott Niu and Alice Zeng
Furthermore, for the SPOT booking, there are many split bookings and container amend.
After Alice Zeng and Scott Niu take over the customer HUNICORN SHIPPING CO.,LTD. We can see the visible improvement of the efficiency and responsibility in the daily work. Every time, when there was an urgent case, we can get the feedback timely from them, it makes us to feel how excellent our Maersk service is. No matter the change of vessel, amendment booking and other issues,
Alice also show her high efficiency, which help us to improve our work efficiency too. Thanks again to Alice and Scott, hope we can work together to move forward in 2020.
“they always demonstrated their patient and try best to resolve the problem with high quality.” even on the weekend,
Best Regards. Anna Sui HUNICORN SHIPPING CO.,LTD (Qingdao Branch) Rm 2702,Tower A,Central Intl Building,No 19 Zhangzhou Er Rd,Qingdao,266000,P.R.China Direct: 0532-58670058 E-mail: [email protected]
Alice Li Zeng Senior Process Expert GFF PRN
Dear Maggie,
Helpful Doris!
I would like to appreciate Doris’ effort for 592008768’s gate in case. Yesterday afternoon when I was work from home, my VPN kept dropping and customer kept pushing and calling me. Then I immediately contact Doris for help. It is a Shantou booking, First customer booked delivery as Las Palmas Gran Canaria and shipped from Shantou Guangao Terminal. while after container gate out, customer changed delivery to Valencia which show there was no service export from Shantou Guangao Terminal, and customer have to change to Shantou Far East Terminal instead. The impact is: customer may not arrange container gate in successfully and may cause vessel delay and export DD may cause.
“Thanks to Doris’ soonest assist to explain the situation to customer and then contact CCA (both Guangao Terminal and Far East Terminal) in time to inform terminal to accept container gate in smoothly.”
Doris Guo Chun Wang Specialist EFFEUR PRS
Finally, container gate in and catch up the original schedule before off-work in a short time.
emergencies. Customer are also very satisfied with our quick feedback.
Thank you very much for Doris’ help. At this special time, we as one team can be helped in
UnionPower Shipping (China) LTD.
S Stand tand at at Customer’s Customer’s Shoes Shoes to to Solve Solve the the Issue Issue
Dear Linda, Due to the arrival of the peak season, the shipment volume of our company has increased significantly compared with before. With the increase of the quantity of goods, various problems arising in the process of shipment have also increased. Here, we would like to express our special thanks to Little Sister Linda Lin for her great help in the work. Due to LAS warehouse before blowing up, all the goods sent to the LA/ LB need temporary change to Chiago, it is very urgent, Linda Lin response in the matter very quickly, within a very short time sorting out the fees incurred, and shall change, ensure that our goods arrived in Chiago warehouse. Recent season factory production scheduling is very chaotic, temporary adjustment ark volume is very frequent, I feel very tired, as
Lina Li Lin Specialist EAS PRE the customer service, Linda Lin never complained about the repetition labor, more let me grateful is she worked overtime to help me to deal with various problems, due to the help from Linda, our shipments shipped smoothly, there is no words here, I just hope to send my gratitude as these words, thanks for your help, more shipments will be booked with Maersk to show my heartfelt support in the future, thanks again! Larry Ni ORIENT INTL LOGISTICS (HOLDING) CO
Dear Elise, Good evening! Even it has been a while since our last contact, the kindness, efficiency, customer service rooted in MSK remains the same high standard as always. Here would like to especially extend our heartfelt thanks to Wendy.
Remains the Same High Standards as Always
We always place SPOT bookings with multi-containers for the reason of instant freight, therefore split is often needed from our end. Just today, we need an urgent split for 2 SPOT bookings, and we sent mail to MSK around 11:40 a.m., and with Wendy’s hyper care, we soon received confirm mail from MSK. It is truly very diligent of MSK customer service team to hold on to their duties even during lunch hour. Around 16:57 p.m., we again sent a split request to MSK, and the confirm reply was received from Wendy around 17:11p.m. Wendy is just so awesome and professional. Our customers are therefore very delighted and highly appraised our service. Even on weekends, I would we-chat Wendy for assistance, and she never fails me. Even when Wendy is not in office, she would try approach other colleagues for a solution. By that, I am very much touched. The feelings from these moments get to me even sweeter than love. Truly thank you Wendy, thank you MSK. It is with your support that my everyday shines as bright as the Sun, glories as beautiful as the flower. It’s very delightful to have you in my life, and again, thank you very much. Global Link.
Wendy Wen Tang Specialist EFF PRE
Dear Shelley, Good afternoon, It’s really tough period, as we are facing both Peak season and covid-19. But we are so thankful that we have you which help us summarize the process on FCR creation and booking submission etc, thank you for your patient and friendly.
Tel: +86-755-83550430 ext.8260 Address: 3F, No.1-2 Huang Du Square, No.3008, Yitian Road, Futian District, Shenzhen 518048, China E-Mail: shipping-szo-america@testritegroup. com
Last week, I knew it’s a little challenge about the local charge details. But you help to summarize the whole charge list from 7 carriers, even you are already off duty. You marked all the details on what the charges come from Maersk, and what the charges come from depot. The charter is so clear that I knew you put many efforts on it, we really appreciate on this.! Great thanks to you again! Thanks & Best Regards! Abby Zeng Test Rite Group SZO-Shipping Dept.
Delighted Customer by putting them in the Heart
Bin Jung Wang Senior Associate STP2
Deep Sense of Responsibility for Customer Dear MSK colleagues, Two shipments, which we request to split then to combine. Due to no actual consignee for one of shipment (one container), so this container was hold. While, we often do business with Maersk and the goods was released. At that moment, we are facing a very difficult problem. During the national holiday, we are very grateful to Irene for her constant service to help us to apply for unlocking container, and make sure the hold container was loaded original vessel. Another terrible things was difficult for document because different vessel on 2nd/3rd vessel, Irene kept following with different parties to solve the different vessel issue and made the document ready. We felt quite happy that Irene help us to avoid one more ODF/TLX/AMD fee, we thought Irene was active and quite helpful, from her, they felt a deep sense of responsibility and enthusiasm for customer service from Maersk and Maersk service was really quite great! Thank you Maersk! Best Regards, Rebecca Operation LONGSAIL INTERNATIONAL LOGISTICS CO., LTD
Irene Rong Hu Senior Process Expert EFF PRS
Customer’s High Praise 1 to Albert 1
Albert Pan Ren Specialist SPOT
Comments From Customer Dear Albert, Thanks for your always support our company for professional reply. We are highly appreciating your efforts; your timely response helps us a lot. Thank you for helping our company to solve these extremely difficult issues such as MSDS checking and MMA packing. We found you often replied after 10:00pm, which ensure us to choose Maersk. Million Thanks. Emily SHANGHAI HUIHANGJIEXUN TECHNOLOGY CO LTD
Comments From EFF&SPOT Process Lead – Richard Dear Team, What you are doing is sensational, hats off for you!
NETWORK
Energize For Future, Richard
Hi Maersk SCM TJX Canada Planning and DOC teams, So glad you had the well-deserved break and a little fun time together. We appreciate your dedication and care for TJX Canada flow and all your support during summer peak! As peak continues, we also believe Maersk China team is able to continue to deliver excellent service. Now with full energy, we all look forward to managing and succeeding incoming LNY peak. On behalf of TJX Canada offshore team, we sincerely thank you for listening, for communicating, for collaborating and for delivering.
We are Listening Communicating Collaborating and Delivering
Best Regards, Hayden (Lining) Chen Logistics Operations Manager - Offshore
TJX Canada Planning and Doc Teams
Efficient Service makes Relationship
ship closer and longer. With your efficient service, we have more confidence and energy to push more goods on Maersk. Here would like to express our sincere and heartfelt gratitude again! Thank you very much! DEK LOGISTICS (NINGBO) CO,LTD
Dear Lucia Zeng, Thank you very much for your timely and efficient solution of difficult problems for our requests. Your good service has always been the main reason that I always recommend Maersk to our customers. Your good service not only helps to consolidate and maintain the long-term cooperation and friendship between our company and customers, but also makes the relation-
Lucia Zeng Process Expert SPOT
Customer Focus creates Great Value Comments From Customer Here would like to deliver the Appreciation Letter from my customer SINO CONNECTIONS LOGISTICS INC. We really THANKS Mika Youxin Wu & Syvi XueWei Chen for the great efforts to help customer to catch up the WCRS deadline with total 15 bills by Manual SI during Saturday on-duty. Customer have submitted the SI via Intrra with combined bill requests on Friday. However, on SAT, Mika contacted us for urgent issue due to we didn’t receive any SI data. Customer kept trying to submit the SI via website, but it was not working. Finally, customer could only sent us the Manual SI with combined bill requests.
Mika Youxin Wu Senior Process Expert EFF PRS
With the great help from Mika & Syvi, all the 15 bills have been submitted the WCRS successfully on time, which help to customer to avoid huge potential offload costs. Good Job Mika & Syvi ! SINO CONNECTIONS LOGISTICS INC.
Syvi XueWei Chen Specialist EFF PRS
Bella’s High Quality Service
Bella Huan Wang Process Expert SPC
Dear Leaders of Maersk (China) Shipping Co., LTD. Qingdao Branch, Good day! First, thank you so much for your help today! When we faced with difficulties, you follow up swiftly and do your best to help us, so that we can successfully gate in terminal and catch up with the shipment date. We placed one OOG on vessel- Marstal Maersk to Genoa port (B/L: 584630210), Due to our measurement team did not provide correct dimension timely caused we have to change the size several times, but your colleagues from customer service team - Tracy & Bella timely follow up our request, show great working attitude, provide good service to update the correct size back and forth which let me feel your company good service attitude and professionalism. When the customer missed the late gate time due to the second modification of the size, Tracy and Bella, did their best to help us, communicate with the depot, update the size
in system, and try their best to help us catch up the planning vessel, so that we could gate in terminal smoothly at the critical moment. Thank you very much indeed. It really puts customers first and makes me feel the difference between Maersk and other shipping companies, which makes me trust your company more! In the process of dealing with this matter, the active and efficient service of your company’s staff give me a good impression, and I fully felt the professional quality and dedication of your company’s staff. In the future, our company will continue to regard MSK as our main partner and try our best to recommend MSK’s high quality services to all customers. Thank you again! Thanks & Best Regards! Scott General Manager QINGDAO HONGHAN FREIGHT FORWARDING
INTERNATIONAL
“Kindness and Courtesy are at the root of a Positive Customer Service Experience” -Shep Hyken
Conceptualized by: Natalie Li Xu Star Xing Lin Rebecca Pei Ying Huang Chris Xiao Tao Cheng
Design & Layout: Rosmund Pastorin Tumbaga