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sse.co.uk 1 of 4
As you get your bills by email, it's easy to get help online at sse.co.uk
0345 704 5038
Dr F Manfredini 96B Constitution Street Aberdeen AB24 5EX
Pay by debit or credit card using Cardline, our automated payment service.
Manage your account online You can change tariff, see previous bills, make payments and more at sse.co.uk/my-account Your gas account number:
Your estimated reading
Here's your final gas bill
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For the period: 02 November 2019 to 03 February 2020 Dated: 21 February 2020 For:
Flat 2, 807 Wandsworth Road, London, SW8 3JH
£79.77 £79.77 credit
Balance after your payments
£0.00
This bill - estimated Gas charges
3
5
4
You can give us a reading any time at sse.co.uk or by calling our Meterline on 0345 071 9594. Why not upgrade to a smart meter? You can see how much energy you're using and what it's costing. Plus, they send your meter readings to us automatically. Find out more at sse.co.uk/smart.
Your previous bill You owed us Your payments, thank you
71824 60417
Thank you Thank you for being with us. If you change your mind, we’d love to have you back.
£144.50
Total charges this bill
£144.50
We've explained your bill in detail over the page…
Please pay now
£144.50
If you'd like to discuss your payment options, please give us a call.
Could you pay less? Your Personal Projection
Our cheapest similar tariff
Our cheapest overall tariff
We estimate your Personal Projection of costs for the next 12 months will be £407.72, including VAT and any discounts. For more information see overleaf.
Good news - you're already on our cheapest Evergreen tariff. We'll let you know at least once a year if this changes. However, paying by Direct Debit, you could save £32.21 a year.
By switching to SSE 1 Year Fix (subject to limited availability) and paying by Direct Debit, you could save £37.04 a year.
As we’re now part of the OVO family, we may have cheaper tariff options for you, although some may have eligibility criteria. To find out more, visit ovoenergy.com or call 0330 303 5063, boostpower.co.uk or call 0330 102 7517, or sparkenergy.co.uk or call 0345 034 7474. Please note that switching tariffs may involve changing to different terms Turn over for more information about your and conditions, so always check first. Prices may increase in future. tariff and the next page for more information Remember - it might be worth thinking about switching your tariff or supplier. about how much energy you're using.
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About your gas tariff Use this information to compare your tariff with others available.
Estimated cost for you on this tariff
Tariff name
Standard
Tariff ends on
Tariff type
Evergreen (A tariff with no end date or exit fee)
Price guaranteed until Not Applicable
Payment Method Cash / cheque Unit rate
3.81p per kWh
Standing charge 31.99p per day
No end date
Exit fee (if you end your contract early)
No exit fee applies
Discounts and additional charges
Not applicable
Additional products or Not Applicable services included
This is based on how much gas you use and is an estimate of your gas costs for the year ahead. It includes any discounts and VAT at 5%. Your estimated annual usage
7,656.45kWh
Your personal projection
£407.72
Our prices will change on 1st April 2020. The new prices are shown in this table and are included in your estimated cost for the year ahead.
Here's your final bill explained to 03 February 2020 for Flat 2, 807 Wandsworth Road, London, SW8 3JH
Your payments Payment Received 11 Dec 2019
£79.77 credit
Your total payments, thank you
£79.77 credit
Pay by Direct Debit Get peace of mind by spreading your payments over the year.
Your charges The gas you've used - estimated
Key contractual terms
Reading last time
Reading this time
6092[E]
6354[E]
Total used
Meter: G4K70883131013 Gas Unrestricted kWh
261.74. units 2,892.21 kWh
Converted to kilowatt hours (kWh)
Your gas charges this period Your tariff is Standard Standard energy Standing charge
2892.21 kWh 93.days
VAT 5.00% (on charges of £137.62)
Total gas charges this period
at 3.8p at 29.81p
£109.90 £27.72 £6.88
£144.50
Ending this contract You may end your contract at any time without being charged an exit fee, but you must give us 28 days notice (unless we agree to a shorter notice period) and pay us any money you owe us. Additional Charges We may charge you for visits, tests or work carried out at your request. Details of these charges are available on request.
Converting to kWh This is how we convert gas units into kilowatt hours (kWh): 261.74 metric units used x 1.022640 volume correction = 267.66 corrected units x 38.9 calorific value ÷ 3.6 to convert to kWh = 2,892.21 kWh
Your meter point reference number 507968704
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Your gas usage We’ve worked out you’ve used a similar amount of gas this period compared to the same period last year. This is based on an estimated reading for this bill. Find out how you can reduce the amount of gas you use with our energy saving advice at sse.co.uk/beinggreen or call us on 0800 072 7201.
0 kWh Last year
0 kWh This year
How we've worked out your personal projection Your estimated cost is based on how much energy we expect you to use in the next twelve months. We’ve included all applicable discounts and VAT at 5%. We use our standard variable prices in your projection. These prices could increase in future.
This information allows you to understand your future energy costs and compare your tariff with others.
How we can help you pay less Enter your postcode at sse.co.uk and follow the instructions. You’ll get an estimate and details for each of our tariffs. So it’s easier to pick the right one for you. Call 0345 076 0194 and we’ll help you find the best tariff for you. We're open Mon-Fri 8am-8pm Sat 8am-6pm
Scan this image to download your key energy data to your smartphone or tablet. This could help you see if there are better deals available in the market.
Independent advice about switching tariff or supplier For impartial advice on switching supplier contact Citizens Advice. www.citizensadvice.org.uk 03454 04 05 06 If you'd like to reduce your costs by using less energy, the Energy Saving Trust can help you, visit www.energysavingtrust.org.uk
If you use online switching sites, Ofgem has a Confidence Code to ensure consumers receive accurate, detailed and unbiased price comparisons. www.ofgem.gov.uk
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Do you need more help? Contacting us You can view and manage your account online at sse.co.uk, alternatively you can call us on 0345 076 0194 (we're open Mon-Fri 8am-8pm Sat 8am-6pm). You can also email [email protected], or if you prefer you can write to us at Customer Service, SSE, PO Box 29977, Glasgow G67 9DW.
Paying for your energy Everyone can have trouble paying for their energy bills now and then. If you're struggling with your bills, please get in touch as we offer a range of payment plans to help you. Find out more information at sse.co.uk/annual-paying-your-bills.
Priority Service Register We know that everyone's needs are different. That's why we have our Priority Service Register - to give you more help when you need it most. The scheme provides access to a wide range of services including bills, statements and letters in an adaptive format (such as Braille and large print). We also offer additional support, such as password service, help reading your meter and priority in the event of power loss. Find out more information at sse.co.uk/annual-psr.
Gas leak or strong smell of gas? Call 0800 111 999 immediately (open 24 hours).
For details of your gas transporter please call us. If you can't access information on our website or would like a printed copy of any of our statements or procedures, please write to SSE, PO Box 7506, Perth PH1 3QR. We'll arrange for a printed copy to be sent to you.
If things go wrong If we've disappointed you, just follow these steps: 1.
Call us on 0345 076 0194 and we'll do our best to help you. We record some calls to help us improve our service.
2.
If you're still unhappy after you've spoken with us, contact our Head of Customer Service Team by calling 0345 071 9853 or email [email protected]. You can also use our online complaint form at sse.co.uk or write to The Head of Customer Service, SSE, PO Box 7506, Perth PH1 3QR. You can find details of our Complaint Handling procedure at sse.co.uk.
3.
If six weeks have passed or we have reached 'deadlock', you can choose to contact Ombudsman Services: Energy. They can carry out a free independent review on your behalf and any decision they make will be binding on us, but not on you. You can call them on 0330 440 1624 or visit www.ombudsman-services.org.
Get help with an energy problem Contact Citizens Advice if you need help with an energy problem - for example with your bills or meters, or if you're struggling to pay for the energy you use. They're the official source of free and independent energy advice and support. Go to www.citizensadvice.org.uk/energy or call them on 03454 04 05 06. Calls are charged at your normal rate. You can also get further guidance (called Know Your Rights) at sse.co.uk/regulatoryinformation.
SSE and Southern Electric are trading names of OVO (S) Gas Limited. The registered office of OVO (S) Gas Limited is 1 Rivergate, Temple Quay, Bristol, BS1 6ED. Registered in England and Wales number 02716495. VAT registration number 333 5830 10. Tax point date 21 February 2020.
Ways to pay To make payments, set up a monthly direct debit or manage your account online, visit sse.co.uk You can pay without charge at any Post Office, Nat West Bank, a branch of your own bank or Paypoint. Paypoint and some Post Offices will only accept cash.
To pay by Credit/Debit card call us on 0345 704 5038.
Make cheques payable to Southern Electric and write your account number 7182460417 on the back. Fill in the payment slip and send to: Southern Electric Payment Centre, PO Box 13, Havant, PO9 5JB
For telephone or internet banking use: sort code: 57-40-99 bank account number: 99183129 Please quote 7182460417 as the reference.