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Ryder Reporter Newsletter Winter 2017 Flipbook PDF

Ryder Reporter Newsletter Winter 2017


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Reporter WINTER 2017

RYDER UK NEWSLETTER

G E T TING TO K N OW YO U R CO LL E AG U ES –

ME E T RYDER’S 2018 LON D ON M A R ATHON D UO In October we announced our 2018 London Marathon duo, Wing Yee Cheung – Finance Manager, and Jodie Williams - Control Room Leader at Lichfield. We can all agree that it won’t be an easy task, so let’s all get behind them and show our support. With their determination and our joint support, we can help both of them cross the line and raise funds for the British Red Cross. We took some time to catch up with Wing and Jodie to find out more about our marathon duo. Here’s what Wing had to say…

“ It’s a challenge, but Ryder and the British Red Cross are behind you”

got more than an incentive to get out of my comfort zone.” Meet Jodie Williams, otherwise known as the Paula Radcliffe of Rushall. Here’s what she said say…

Why did you want to take part in the Marathon? “I was listening to Chris Evans speak about Children in Need on Radio Two, where he was talking with ordinary people who’d run marathons for charity. Hearing these people take part and complete them was definitely a big motivation for me.

How are you feeling about taking part? It’s daunting but I’m looking forward to it. My daughter thought I was crazy at first but now she’s already getting excited!

“I’ve run three half marathons – Birmingham, Edinburgh and Nottingham. So I thought if I’m going to do another marathon it may as well be London. It’s a challenge, but Ryder and the British Red Cross are behind you, so I’ve

Other than crossing the line, what are you looking forward to? “I’m looking forward to raising money for the British Red Cross, and representing the company.

WI N T E R’S COM IN G . ARE YOU PREPARED? On average, 22% of all UK road accidents are caused by bad weather. Severe weather can be both frightening and dangerous for motorists, and with winter drawing closer and closer now’s the time to make sure you’re best prepared. So what can you do to make sure you’re ready for the adverse weather? Here are some tips: • Use air conditioning if available for faster demisting and to reduce condensation on cold windows • Ensure your vehicle is well-maintained through an up-to-date MOT, regular service, and your regular walk-round checks • Always take a well-charged phone in case of emergencies, but don’t be tempted to use it when driving • Pack a winter driving kit in case of emergency. This might include: a torch, a blanket and warm clothes.

COMPETITION

WIN

“ My Friend has even named me Paula Radcliffe of Rushall” The support that’s been coming through has been amazing. It’ll be nice to have people cheering you on when you’re running.” Who’s your inspiration? “Paula Radcliffe, just because of what she has achieved. I’d like to say I’d be like Mo Farah, who wouldn’t want to be like him? What these people have achieved and put their bodies through is unbelievable. “My friend has even named me Paula Radcliffe of Rushall.” You can read more of Jodie and Wing’s interviews on HUB360.

TOP TIPS – BE COM E AN OUTLOOK MAESTRO

Did you know Outlook has unique keyboard shortcuts so you don’t have to waste time moving your mouse around or drilling down through menus? The most useful are:

Don’t have a winter driving kit? Well, we’re giving away ten free winter driving packs to colleagues. All you have to do is visit HUB360 and post your top tips for winter driving in the comment section of our Winter Driving article.

• Alt+S: Send email

If you don’t have email access please email [email protected] and we’ll post your comment for you. Packs will be given to the first ten comments.

• Alt+R: reply to all in email or switch to the work week calendar view

• Ctrl+M: F9 to Send/ Receive all • Ctrl+R: reply to email

• Alt+W: forward email or switch to the weekly calendar view • Ctrl+G: open the “Go to date”dialog to jump to any date in the calendar

Reporter WINTER 2017

RYDER UK NEWSLETTER

30 OF TH E BEST YE ARS –

C ELEB R AT I N G LO N G SE RVICE This year marks an incredible milestone for six of our colleagues who end 2017 with 30 years’ service – thank you all for your commitment and dedicated service.

M AKIN G RYDE R

EVER BET TER Our Customer Five KPI’s

Listening to feedback is important in making us Ever better. And as a result of feedback and months of preparation, December sees the launch of Operation’s new Key Performance Indicators (KPIs) measuring metrics.

Customer Service & Customer Care

Sales Customer key Performance Indicators

VOR

MOT

Compliance

VM Currency

Breakdowns

SLA’s - Ryder regime for Standards Proprietary and Confidential

RENTAL | CONTRACT HIRE | MAINTENANCE | DEDICATED DELIVERY SOLUTIONS

14

The five KPIs, MOT, VMI, VOR, Compliance and NBS, marry together our customers’ requirements with operation deliverables, ensuring alignment throughout our different functions. These new KPI measurement metrics are a great way to advocate and showcase the great work we’ve done for a customer and help ensure everybody is focused on delivering quality customer service. We began trialling the KPIs in operation in December, and the transition to full customer reports will take place at the end of Q1 in 2018.

If we roll back the years to 1987, it was a busy year. Maggie Thatcher was elected Prime Minister for a third time, and work began on the Channel Tunnel. But here, 1987 marked the start of six Ryder journeys. Congratulations to Nigel Martin, UVS & Asset Management Director; John Gorman, Account Director; Peter Halkett, National Account Mananger; Phillip Millward, Lead Hand Technician; Christopher Hambleton Asset Administration Manager; Neal

Mobley, Workshop Supervisor; and Linda James, Programme Manager. 30 years ago Nigel, Linda, and Peter began their journeys as Rental Reps; Neal joined Ryder as a Fitter; Chris Hambleton as a Workshop Controller; Phillip Millward as a HGV Fitter; John Gorman as a Transport Consultant. Each journey will have been different, but one thing is for certain: their work and service over the course of 30 years is greatly valued.

And the thanks doesn’t stop there. You can now send a personal congratulatory message to any Long Service awardee. All you have to do is visit our new Long Service pages on HUB360.

RYDE R L AUN CHES OPS E N GAGE ME N T FORUM

On Thursday, 28 September, we kicked-off the start of our Operations Engagement Forum (OEF). Designed to inspire two way communication between colleagues, representatives from all our locations come together to share their experiences with each other and senior management. The recent forum took place at the

Forest of Arden Hotel, this was held with Senior Operations Manager, Willie Thompson, and HR Business Partner, Steph Oliver. To read the full article on the first session of our OEF, visit HUB360. There you can read about what happened in the kick-off meeting and find out who your location representative is.

YOU S P E A K , W E L I STEN To increase colleague engagement, you recommended that we create a way for people to get together and discuss key information and objectives routinely.

feedback. By doing this both management and colleagues have the chance to be heard and can share in discussion on topics that are relevant to them.

We did this through our Forums, which serve as a great way to give you the space to voice your

Following on from the great work within the Devizes forum, we recently kicked off the first of our

Operations Engagement Forums. This particular forum encourages members to come together and discuss operational related topics which impact themselves and their location. And with the growth of our teams in Birmingham Head Office we will

soon see the introduction, of a forum for colleagues based there. By discussing your first-hand experiences in forums like these, you can share your picture of what life is like within Ryder.

Reporter WINTER 2017

RYDER UK NEWSLETTER

I N TE GRAT I NG OU R WAY TOWA R DS ON E TE AM

At the beginning of September, three of our Mobile Engineers started piloting the new tablets and software – playing an integral role in our integration journey, as we move towards becoming one team. Thank you to Jason Whitehouse, Darryl Cowlishaw, and Chris Knight. Your co-operation and commitment to testing the tablets, training materials, and supporting sessions, during Phase 1 of the project is greatly valued. PHASE 1 – COMPLETED This provided our Mobile Engineers with improved technology in the form of tablets, replacing the current PDAs, and equipping them with the tools they need to do their day-to-day jobs. PHASE 2 – UNDERWAY As you will know, this phase is focused on our back office methods of working. By integrating the IT systems we will be able to work as one team. Well done to the colleagues across both businesses who are working on these projects. A recent milestone in our journey was the office move. Thank you to everyone who helped out. CAUGHT ON CAMERA! It’s great to see Nigel Bailey, MD Bullwell at Lichfield getting his hands dirty. Here he is preparing for the initial office move, which will bring Bullwell and Ryder teams together as one - all part of the journey as we integrate into one business.

M AKIN G M ORN IN GS GRE AT Thank you to everyone who took part in our Coffee Mornings in Head Office, Rainham, and Dukinfield – who also held a tea afternoon. Together, we managed to raise £1,038.84 for Macmillan Cancer Support, and help contribute to Macmillan’s whopping £9,519,073 total so far! To find out about what our Head Office, Rainham, and Dukinfield locations got up to on their Coffee Mornings, visit HUB360 via:https://hub360.ryder.com/MacMillanCoffee-Morning-2017-Photos Don’t forget to upload your own images to the gallery if your location held a Coffee Morning. We want to spread the good news!

TOP TE CH… YO U HAV E TO BE IN IT TO WIN IT! Here at Ryder we value feedback, and competitions like Top Tech are a great way to recognise our talent. And true to Ryder style, 47 Technicians jumped at the opportunity to prove they’re the best in our first Top Tech competition. Well done to all who took part, especially Newbury Technician – Shaun Dixon, our 2017 Top Tech winner, and our nine finalists.

W HAT A BRI GHT IDE A

Commenting on the competition, Catherine Steel, HR Director said: “Across the globe we pride ourselves on the quality of our Technicians within our business. Competitions like Top Tech are a great accolade, and recognise the talent that puts us ahead of the competition. With the New Year in sight, it also means a fresh start to the competition. And a chance

ARE YOU THE

BEST OF THE

BEST? for us to celebrate the expertise of our Technicians. The 2018 Top Tech will see the introduction of a new physical challenge, as our cross functional teams come together to take the competition to the next level! You can read the full 2017 winner’s article on HUB360. Information on next year’s competition will be circulated in the New Year.

Help your child into further education with the Ryder Excellence Scholarship Award, which is now open to applications. Please note, closing date is midnight 31 January 2018. Each year, the Ryder Roundtable awards five scholarships to the children* of Ryder colleagues to support their higher education studies. We believe in supporting talented individuals in a positive and meaningful way. So don’t miss this opportunity to give your child a helping hand with the help of a cash grant*, courtesy of Ryder. To apply, please visit: http://ryder.Ryder-Scholarship-ApplicationsUK-2018.sgizmo.com/s3/ *terms and conditions apply.